JP6811817B1 - Systems, methods, and programs for managing orders - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order management system for supporting an order receiving operation for a customer to which a plan such as all-you-can-drink is applied. SOLUTION: An order management system 1 is connected to an order management server 10 so as to be able to communicate with the server 10 via a communication network NW, and a clerk terminal 30 and a cash register terminal arranged in a store such as a restaurant. 40 and. The system is configured so that the clerk screen displayed on the clerk terminal displays information based on the application status of the all-you-can-drink plan, and the clerk displays information on the application status of the all-you-can-drink plan for each customer. You can accept orders while getting. In this way, the system 1 supports the order reception business for the customers to whom the all-you-can-drink plan is applied. [Selection diagram] Fig. 1

Description

The present invention relates to systems, methods, and programs for managing orders.

Conventionally, various systems for managing food orders in restaurants and the like have been proposed (see, for example, Patent Document 1 below). In such a system, for example, a clerk accepts an order for food using a handy terminal, a tablet terminal, or the like, and the efficiency and simplification of the order acceptance operation is improved.

Japanese Patent No. 6532553

However, although the above-mentioned conventional system can improve the efficiency and simplification of general order reception work, it cannot be said that detailed work support is sufficient. For example, the conventional system has improved support for order reception operations for customers to whom plans such as all-you-can-drink and all-you-can-eat (a plan that allows you to order predetermined products within a fixed time) are applied. There is room for.

One of the objects of the present invention is to support an order reception business for a user to whom a plan such as all-you-can-drink is applied. Other objects of the present invention will become apparent by reference to the entire specification.

The system according to the embodiment of the present invention is an order management system for managing orders, which is a predetermined plan capable of ordering a predetermined product within a time limit, and is a predetermined plan for each of a plurality of users. It is provided with a plan management unit configured to manage the application status of the plan and an order reception unit configured to accept orders for products input via the clerk screen displayed on the clerk terminal. The clerk screen is configured to display information at least based on the application state of the predetermined plan of each of the plurality of users.

According to this configuration, the clerk screen displayed on the clerk terminal is configured to display information based on the application state of a predetermined plan such as all-you-can-drink, so that the clerk can display information based on the application status of the predetermined plan. You can accept orders while getting information about the application status of the plan. In this way, the above system supports the order acceptance business for the customers to whom the all-you-can-drink plan is applied.

Further, in the above system, the clerk screen is configured to identifiable the customers to whom the predetermined plan is applied and the customers to whom the predetermined plan is not applied. You can do it. In this way, the clerk can easily know whether or not each customer has applied the predetermined plan.

Further, in the above system, the plan management unit is configured to manage the execution state of the last order of the user to whom the predetermined plan is applied, and the screen for the clerk is the application of the predetermined plan. It may be configured to display information at least based on the execution status of a customer's last order. In this way, the clerk can obtain information on the execution status of the last order of the customer to whom the predetermined plan is applied.

Further, in the above system, the plan management unit is configured to manage the scheduled time of the last order, and the screen for the clerk has not yet executed the last order of the customer to whom the predetermined plan is applied. In some cases, it may be configured to display information based on the difference between the scheduled time of the last order and the current time. In this way, the clerk can use information on the difference between the scheduled time and the current time of the last order of the customer to whom the prescribed plan is applied (for example, the remaining time until the scheduled time or the excess time from the scheduled time). Can be obtained. In this case, the plan management unit is configured to manage (update) the execution status of the last order based on at least the execution input of the last order via the screen for the clerk, and the screen for the clerk is not displayed. When the current time exceeds the scheduled time of the last order to be executed, it may be configured to propose the execution input of the last order in response to the input of the order of the product. In this way, the clerk is assisted in inputting the execution of the last order.

Further, the system further includes an accounting processing unit configured to calculate the payment amount of the user, and the accounting processing unit places an order by the time the last order of the user to whom the predetermined plan is applied is executed. It is configured so that the amount of the goods ordered is not added to the payment amount, while the amount of the goods ordered after the last order of the customer to whom the predetermined plan is applied is added to the payment amount. You may. In this way, it is possible to appropriately control the reflection of the ordered product in the payment amount before and after the execution of the last order.

The method according to the embodiment of the present invention is an order management method for managing orders, which is executed by one or more computers, and is a predetermined plan capable of ordering a predetermined product within a time limit. The store clerk screen includes a process of managing the application state of each of the predetermined plans of a plurality of users and a process of accepting an order for a product input via the store clerk screen displayed on the store clerk terminal. Is configured to display information at least based on the application status of the predetermined plan for each of the plurality of users.

According to this configuration, the clerk screen displayed on the clerk terminal is configured to display information based on the application state of a predetermined plan such as all-you-can-drink, so that the clerk can display information based on the application status of the predetermined plan. You can accept orders while getting information about the application status of the plan. In this way, the above method supports the order acceptance business for the customer to whom the plan such as all-you-can-drink is applied.

The program according to the embodiment of the present invention is an order management program for managing orders, and is a predetermined plan capable of ordering a predetermined product from one or a plurality of computers within a time limit. A process of managing the application state of each of the predetermined plans of the user and a process of accepting an order for a product input via the clerk screen displayed on the clerk terminal are executed, and the clerk screen is displayed. , It is configured to display information based on at least the application state of the predetermined plan of each of the plurality of users.

According to this configuration, the clerk screen displayed on the clerk terminal is configured to display information based on the application state of a predetermined plan such as all-you-can-drink, so that the clerk can display information based on the application status of the predetermined plan. You can accept orders while getting information about the application status of the plan. In this way, the above method supports the order acceptance business for the customer to whom the plan such as all-you-can-drink is applied.

Various embodiments of the present invention support an order receiving operation for a user to whom a plan such as all-you-can-drink is applied.

It is a block diagram which shows schematic structure of order management system 1 which concerns on one Embodiment of this invention. It is a figure which illustrates the information managed in the seat information table TA1. It is a figure exemplifying the information managed in the order information table TA2. It is a figure which illustrates the information managed in the accounting information table TA3. It is a figure which illustrates the top screen 50. It is a figure which illustrates the product classification list screen 60. It is a figure which illustrates the product list screen 70. It is a figure which illustrates the order confirmation screen 80. It is a figure which illustrates the product list screen 70 displayed according to the selection of the product classification object 62 corresponding to "all-you-can-drink". It is a figure which illustrates the order confirmation screen 80 when the all-you-can-drink plan is input as an order content. It is a figure which illustrates the top screen 50 which has the seat object 52 corresponding to the seat to which the all-you-can-drink plan is applied. It is a figure which illustrates the seat object 52 corresponding to the seat to which the all-you-can-drink plan is applied. It is a figure which illustrates the seat information update screen 90. It is a figure which illustrates the seat object 52 after the last order scheduled time is set. It is a figure which illustrates the seat information update screen 90 after the last order scheduled time is set. It is a figure which illustrates the product list screen 70 when the all-you-can-drink plan is applied. It is a figure which illustrates the seat object 52 in the state which exceeded the last order scheduled time. It is a figure which illustrates the last order execution screen 100. It is a figure which illustrates the seat object 52 in the state where the last order is executed. It is a figure which illustrates the seat information update screen 90 in the state where the last order is executed.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a configuration diagram schematically showing a configuration of an order management system 1 according to an embodiment of the present invention. As shown in the figure, the system 1 is connected to the order management server 10 so as to be communicable with the server 10 via a communication network NW such as the Internet, and is a clerk terminal 30 arranged in a store such as a restaurant. It includes a cash register terminal 40. Although only the clerk terminal 30 and the cash register terminal 40 installed in one store are shown in FIG. 1, the order management system 1 has the clerk terminal 30 and the cash register terminal installed in each of a plurality of stores. 40 is provided. The clerk terminal 30 is carried and operated by a clerk who performs customer service at a store such as a restaurant, and a plurality of clerk terminals 30 may be arranged in one store.

The order management server 10 has a configuration as a general computer. Specifically, as shown in FIG. 1, the server 10 includes a computer processor 11 configured as a CPU or GPU, a main memory 12 composed of a DRAM or the like and temporarily storing data or programs, a user or the like. It includes an input / output interface 13 for exchanging information between the two, a communication interface 14 for controlling wired or wireless communication, and a storage 15 composed of a magnetic disk, a flash memory, or the like for storing data or programs. The computer processor 11 reads the program stored in the storage 15 or the like into the main memory 12 and executes the instructions included in the program.

The input / output interface 13 includes, for example, an information input device such as a keyboard, a mouse, and a touch panel, a voice input device such as a microphone, an image input device such as a camera, an image output device such as a display, and a voice output device such as a speaker. .. The communication I / F 14 is implemented as hardware such as a network adapter, various communication software, or a combination thereof.

In the present embodiment, as shown in FIG. 1, the storage 15 has an individual seat information table TA1 that manages information about individual seats (tables) in a store, and an order information table TA2 that manages information about individual orders. It has an accounting information table TA3 that manages information related to accounting (payment).

FIG. 2 illustrates the information managed in the seat information table TA1. As shown in the figure, the seat information table TA1 is associated with a combination of a "store ID" that identifies an individual store and a "seat number" that identifies an individual seat in the store, and is associated with a combination of the current customers. "Number of people visiting the store", "Date and time of visit" which is the date and time when the current customer visited the store, "All-you-can-drink flag" indicating whether or not the current all-you-can-drink plan is applied to the current customer, All-you-can-drink started Manage information such as "all-you-can-drink start time", "last order scheduled time", which is the scheduled time of the last order in the all-you-can-drink plan, and "last order execution time", which is the last order execution time in the all-you-can-drink plan. To do.

FIG. 3 illustrates the information managed in the order information table TA2. As shown in the figure, the order information table TA2 is associated with a combination of a "store ID" that identifies an individual store, a "seat number" that identifies an individual seat in the store, and an "order date and time". Manage information such as "order details". The "order details" are composed of one or more combinations of products (food and drink such as dishes) and ordered quantities.

FIG. 4 illustrates the information managed in the accounting information table TA3. As shown in the figure, the accounting information table TA3 is associated with a combination of a "store ID" that identifies an individual store, a "seat number" that identifies an individual seat in the store, and an "accounting date and time". Manage information such as "accounting amount" and "order details". The "order details" are composed of one or more combinations of products (food and drink such as dishes) and quantities.

Returning to FIG. 1, the order management server 10 executes an instruction included in the program stored in the storage 15 or the like by the computer processor 11, and as shown in the figure, the plan management unit 112, the order reception unit 114, and the order reception unit 114. , It is configured to function as the accounting unit 116.

The plan management unit 112 is configured to execute various processes related to the management of the all-you-can-drink plan. In the present embodiment, the all-you-can-drink plan is defined as a plan in which a predetermined drink can be ordered any number of times within a time limit (for example, 2 hours or 3 hours) at a flat rate. For example, the plan management unit 112 is configured to manage the application status of each of the all-you-can-drink plans of a plurality of users (seats).

The order receiving unit 114 is configured to execute various processes related to receiving an order from a user. For example, the order receiving unit 114 is configured to receive an order for a product input via the clerk screen displayed on the clerk terminal 30.

The accounting processing unit 116 is configured to perform various processing related to accounting (payment). For example, the accounting processing unit 116 is configured to calculate the accounting amount (payment amount) of the user based on the order contents of the user.

The clerk terminal 30 has a configuration as a general computer. Specifically, as shown in FIG. 1, the store clerk terminal 30 includes a computer processor 31 configured as a CPU or GPU, a main memory 32 composed of a DRAM or the like and temporarily storing data or programs, a user, or the like. It includes an input / output interface 33 for exchanging information with and from, a communication interface 34 for controlling wired or wireless communication, and a storage 35 composed of a magnetic disk, a flash memory, or the like for storing data or programs. The computer processor 31 reads the program stored in the storage 35 or the like into the main memory 32 and executes the instructions included in the program.

The input / output interface 33 includes, for example, an information input device such as a keyboard, a mouse, and a touch panel, an audio input device such as a microphone, an image input device such as a camera, an image output device such as a display, and an audio output device such as a speaker. .. The communication I / F 34 is implemented as hardware such as a network adapter, various communication software, or a combination thereof.

The clerk terminal 30 is configured as, for example, a smartphone, a tablet terminal, a wearable device, a dedicated terminal, or the like. The clerk terminal 30 displays various screens with communication with the server 10 via a web browser or other application installed in the storage 35 or the like.

The cash register terminal 40 has the same hardware configuration as the clerk terminal 30. The cash register terminal 40 is configured as, for example, a smartphone, a tablet terminal, a dedicated terminal, or the like, and displays various screens with communication with the server 10.

Next, the operation of the order management system 1 of the present embodiment configured in this way will be described. FIG. 5 illustrates a top screen 50, which is one of the clerk screens displayed on the clerk terminal 30. As shown in the figure, a plurality of seat objects 52 corresponding to a plurality of seats (tables) in the target store are arranged in a grid pattern on the screen 50.

The appearance (for example, contour and / or background) of the seat object 52 differs between the case where the corresponding seat is vacant and the case where the corresponding seat is full (there is a passenger). In the example of FIG. 5, the outline of the seat object 52 whose corresponding seat is vacant is a broken line, and the outline of the seat object 52 whose corresponding seat is full is a solid line. Further, when the corresponding seat is vacant, the seat object 52 displays the seat number of the corresponding seat and the maximum number of seats (accommodated) (for example, "4 seats"), and the corresponding seat is full. If, the seat number of the corresponding seat and the actual number of seats (for example, "2 people") are displayed. When inputting an order from a user, the clerk taps the seat object 52 corresponding to the customer's seat.

FIG. 6 illustrates a product classification list screen 60, which is one of the clerk screens, displayed in response to a tap operation of the seat object 52 on the top screen 50. As shown in the figure, a plurality of product classification objects 62, each of which corresponds to the classification of products (food and drink such as food), are arranged in a grid pattern on the screen 60.

FIG. 7 illustrates a product list screen 70, which is one of the clerk screens, which is displayed on the screen 60 according to the selection of the product classification object 62 on the product classification list screen 60. As shown in the figure, the screen 70 includes a list display area 72 for displaying a list of products included in the currently selected product classification (product classification corresponding to the selected product classification object 62), and an order confirmation button 74. Has.

In the list display area 72, one or a plurality of product objects 721, each corresponding to an individual product, are arranged side by side in the vertical direction. When the product object 721 is tapped, 1 is added to the order quantity of the corresponding product. The clerk taps the product object 721 corresponding to the product ordered by the customer as many times as the number of times corresponding to the ordered quantity.

When the clerk inputs an order for another product included in another product category different from the currently selected product category, the clerk closes the current product list screen 70 and returns to the product category list screen 60. The product classification object 62 corresponding to the other product classification is selected, and the order of the product is input via the product list screen 70 corresponding to the other product classification. Then, when the orders for all the products included in the contents of this order are input, the clerk selects the order confirmation button 74 on the product list screen 70.

FIG. 8 illustrates an order confirmation screen 80, which is one of the clerk screens, which is displayed according to the selection of the order confirmation button 74 on the product list screen 70. As shown in the figure, the screen 80 displays the order details (combination of products and order quantity) that have been entered so far (in the example of FIG. 8, "4 draft beers", "2 edamame", etc. And, three combinations of "fried chicken 2 points" are displayed.), And the transmission button 82 is arranged at the lower end of the screen. When the send button 82 is selected by the clerk, the order contents are transmitted from the clerk terminal 30 to the order management server 10, and the server 10 sends the received order contents to the order information table TA2 and the accounting information table TA3. reflect. The order contents received by the server 10 may be transmitted to a printer installed in the kitchen of the store or the like and printed by the printer.

Here, the operation related to the all-you-can-drink plan will be described. The product classification object 62A arranged in the upper right corner of the product classification list screen 60 illustrated in FIG. 6 is a product classification corresponding to “all-you-can-drink”. When the customer wishes to apply the all-you-can-drink plan, the clerk selects the product classification object 62A.

FIG. 9 illustrates a product list screen 70 displayed according to the selection of the product classification object 62 corresponding to “all-you-can-drink”. In the example of FIG. 9, there are two all-you-can-drink plans, "all-you-can-drink standard 1500 yen" and "all-you-can-drink premium 2000 yen", and the clerk wants one of these two plans. Select a plan. These two plans differ, for example, in the number of items (types) that can be ordered.

FIG. 10 illustrates an order confirmation screen 80 when an all-you-can-drink plan (specifically, a plan of “all-you-can-drink standard 1500 yen”) is input as an order content. When the send button 82 is selected by the clerk on the screen 80, the order contents are transmitted from the clerk terminal 30 to the order management server 10, and the server 10 sends the received order contents to the order information table TA2 and the order information table TA2. Reflect in accounting information table TA3. Further, when the order content is an all-you-can-drink plan, the server 10 sets the value of the "all-you-can-drink flag" of the corresponding seat information table TA1 to a value indicating that the all-you-can-drink plan is applied (for example,). Change to "1").

FIG. 11 illustrates a top screen 50 having a seat object 52 corresponding to a seat to which the all-you-can-drink plan is applied. In the example of FIG. 11, the seat object 52A (“A-2” is displayed as the seat number) located in the center of the first row from the top in the left-right direction is assigned to the seat to which the all-you-can-drink plan is applied. The corresponding seat object 52.

FIG. 12 illustrates a seat object 52 corresponding to a seat to which the all-you-can-drink plan is applied. As shown in the figure, such a seat object 52 is provided with an information display area 521 at the lower end portion for displaying information regarding the last order in the all-you-can-drink plan. Immediately after the all-you-can-drink plan is applied, "LO not set" is displayed in the information display area 521.

The clerk needs to set the last order scheduled time for the seat to which the all-you-can-drink plan is applied. FIG. 13 illustrates a seat information update screen 90, which is one of the clerk screens, which is displayed in response to a long tap (long press) operation of the seat object 52 on the top screen 50. The screen 90 is a screen for updating information for each seat (for example, information managed in the seat information table TA1), and as shown in the figure, a selection area 92 for selecting information to be updated. An all-you-can-drink plan switching button 94 for switching whether or not the all-you-can-drink plan is applied, a schedule display area 96 for displaying information about the last order schedule, and a schedule time setting area 97 for setting the last order schedule time. And a confirmation button 98.

In the selection area 92, either "the number of customers" for updating information such as the number of users or "all-you-can-eat" for updating information on the all-you-can-drink plan can be selected. The seat information update screen 90 of FIG. 13 corresponds to a state in which "unlimited" is selected in the selection area 92.

The all-you-can-eat plan switching button 94 is configured as a toggle button and is displayed according to the value of the "all-you-can-drink flag" of the seat information table TA1. The button 94 in the example of FIG. 13 corresponds to the state in which the all-you-can-drink plan is applied, and the knob-shaped object is located on the right side.

In the scheduled time setting area 97, six setting buttons 971 in which times such as "90 minutes later" and "105 minutes later" are displayed are arranged. The clerk selects the button 971 corresponding to the time until the last order. For example, in the case of an all-you-can-drink plan with a time limit of 3 hours (180 minutes), the time until the last order is "150 minutes" or "165 minutes".

When the confirmation button 98 is selected while any of the six setting buttons 971 arranged in the scheduled time setting area 97 is selected, the selection contents are transmitted from the clerk terminal 30 to the order management server 10. The server 10 updates the seat information table TA1 based on the received selection contents. Specifically, the current time is set for the "all-you-can-drink start time" of the seat information table TA1, and the time corresponding to the selected setting button 971 is set for the "last order scheduled time" as the current time. The time added to is set.

FIG. 14 illustrates a seat object 52 corresponding to a seat after the last order scheduled time has been set (all-you-can-drink has started). In this case, as shown in the figure, the time from the current time to the scheduled last order time (“89 minutes left” in the example of FIG. 14) is displayed in the information display area 521.

FIG. 15 illustrates a seat information update screen 90 after the last order scheduled time is set. In this case, as shown in the figure, in the schedule display area 96, in addition to the last order scheduled time (“15:20” in the example of FIG. 15), the start time of all-you-can-drink (“13:50” in the example of FIG. 15). ) And the remaining time until the last order scheduled time (“88 minutes left” in the example of FIG. 15) are displayed. Further, the seat information update screen 90 in this case is an implementation display area 99 that displays information related to the execution of the last order instead of the scheduled time setting area 97 on the seat information update screen 90 before the last order scheduled time is set. Is displayed. In the area 99, an execution presence / absence display object 991 that displays whether or not the last order is executed is arranged.

FIG. 16 illustrates a product list screen 70 when the all-you-can-drink plan is applied. In this case, when a product that is the target of the all-you-can-drink plan is displayed in the list display area 72 of the screen 70, "¥ 0" is displayed in the corresponding product object 721. In the example of FIG. 16, since "¥ 0" is displayed in the product object 721 corresponding to the products "draft beer" and "beer glass", the clerk knows that these products are the products subject to the all-you-can-drink plan. I understand. The correspondence between the all-you-can-drink plan and the target product is managed, for example, in the storage 15 of the server 10.

Further, when the all-you-can-drink plan is applied, when the order contents are transmitted from the clerk terminal 30 to the order management server 10, the server 10 receives the ordered contents that are not covered by the all-you-can-drink plan. The order details of the product are reflected in the order information table TA2 and the accounting information table TA3, while the order details of the products covered by the all-you-can-drink plan are reflected only in the order information table TA2 and reflected in the accounting information table TA3. Does not reflect. As a result, the products subject to the all-you-can-drink plan ordered while the all-you-can-drink plan is applied are excluded from accounting (calculation of payment amount).

FIG. 17 illustrates a seat object 52 in a state where the scheduled last order time has been exceeded. In this case, as shown in the figure, the excess time from the last order scheduled time (“5 minutes excess” in the example of FIG. 17) is displayed in the information display area 521. The background color of the information display area 521 in the state where the last order scheduled time has been exceeded may be changed from the background color before the background color is exceeded (for example, the color may be changed from white to red). Further, before the last order scheduled time is exceeded, the background color is changed (for example, from white to orange) when the remaining time until the scheduled time is within a predetermined time (for example, 30 minutes). You may change it, etc.).

FIG. 18 illustrates a last order execution screen 100, which is one of the clerk screens, which is displayed according to the selection of the send button 82 on the order confirmation screen 80 when the scheduled last order time has been exceeded. .. As shown in the figure, the screen 100 displays a text indicating that the scheduled last order time has been exceeded, and has a last order execution button 102 and a last order non-execution button 104. When the last order execution button 102 is selected by the clerk, the content of this order becomes the last order (the last order is executed). On the other hand, when the last order non-execution button 104 is selected, the content of the order this time becomes a normal order, and the last order is not executed. When the last order is executed, the values of the "all-you-can-drink flag" and the "last order execution time" of the seat information table TA1 are updated. Specifically, the server 10 sets the value of the "all-you-can-drink flag". , Change to a value indicating that the all-you-can-drink plan is not applied (for example, "0"), and set the current time for the "last order execution time".

FIG. 19 illustrates a seat object 52 in a state where the last order is executed. In this case, as shown in the figure, the executed object 5211 indicating that the last order has been executed is arranged in the information display area 521. The background color of the information display area 521 in the state where the last order is executed is changed from the background color before the execution of the last order (the state where the scheduled time of the last order is exceeded) (for example, it is changed from red to gray). You may do so.

FIG. 20 illustrates a seat information update screen 90 in a state where the last order has been executed. In this case, as shown in the figure, the all-you-can-drink plan switching button 94 corresponds to the state in which the all-you-can-drink plan is not applied, and the knob-shaped object is located on the left side. Further, in the execution display area 99, the end time of all-you-can-drink (last order execution time) is displayed, and the execution presence / absence display object 991 is displayed corresponding to the state in which the last order is executed, and a check mark is placed inside the display. Is added. In addition, through the all-you-can-eat plan switching button 94 on the seat information update screen 90 and the implementation presence / absence display object 991, the clerk can manually change whether or not the all-you-can-drink plan is applied and whether or not the last order is implemented. Is also good. In addition, even if the last order is executed and the all-you-can-drink plan is not applied, it is possible to order the products covered by the all-you-can-drink plan, but in this case, the products covered by the all-you-can-drink plan are also reflected in the accounting amount. To. Accounting is performed at the cash register terminal 40.

In the present embodiment, an all-you-can-eat plan can be applied in place of or in addition to the all-you-can-drink plan.

The order management system 1 according to the embodiment of the present invention described above is configured such that the clerk screen displayed on the clerk terminal 30 displays information based on the application state of the plan such as all-you-can-drink. The clerk can accept orders while obtaining information on the application status of the plan such as all-you-can-drink for each customer. In this way, the system 1 supports the order acceptance business for the customer to whom the plan such as all-you-can-drink is applied.

1 ... Order management system, 10 ... Order management server, 11 ... Computer processor, 112 ... Plan management department, 114 ... Order reception department, 116 ... Accounting department, 15 ... Storage, 30 ... Clerk terminal, 40 ... Cash register terminal, 50 ... top screen, 60 ... product classification list screen, 70 ... product list screen, 80 ... order confirmation screen, 90 ... seat information update screen, 100 ... last order execution screen, TA1 ... store information table, TA2 ... order information table, TA3 … Accounting information table.

Claims (7)

An order management system for managing orders,
A plan management unit that is a predetermined plan capable of ordering a predetermined product within a time limit and is configured to manage the application status of each of the predetermined plans of a plurality of users.
It is equipped with an order reception unit configured to accept orders for products entered via the clerk screen displayed on the clerk terminal.
The clerk screen is configured to display information based on at least the application state of the predetermined plan of each of the plurality of users.
The plan management unit is configured to manage the execution status of the last order of the user to whom the predetermined plan is applied, based on at least the execution input of the last order via the clerk screen.
The clerk screen is configured to propose an execution input of the last order in response to an input of an order for a product when the current time exceeds the scheduled time of the last order that has not been executed. Order management system. The clerk screen is configured to identifiable the customers to whom the predetermined plan is applied and the customers to whom the predetermined plan is not applied.
The order management system of claim 1. Before SL clerk screen is configured to display at least information based on implementation status of the last order of patrons that the application of the predetermined plan,
The order management system of claim 1 or 2. The plan management unit is configured to manage the scheduled time of the last order.
The clerk screen is configured to display information based on the difference between the scheduled time and the current time of the last order when the last order of the customer to whom the predetermined plan is applied has not been executed.
The order management system of claim 3. It also has an accounting department that is configured to calculate the amount paid by the customer.
The accounting department does not add the amount of the product ordered by the execution of the last order of the customer to which the predetermined plan is applied to the payment amount, while the last order of the user to which the predetermined plan is applied. It is configured to add the amount of goods ordered after the implementation of to the payment amount,
An order management system according to any one of claims 1 to 4. An order management method for managing orders, executed by one or more computers.
A process of managing the application state of each of a plurality of users with a predetermined plan capable of ordering a predetermined product within the time limit, and
It is equipped with a process of accepting an order for a product input via a clerk screen displayed on a clerk terminal.
The clerk screen is configured to display information based on at least the application state of the predetermined plan of each of the plurality of users.
In the process of managing, the execution state of the last order of the user to whom the predetermined plan is applied is managed based on at least the execution input of the last order via the screen for the clerk.
The clerk screen is configured to propose the execution input of the last order in response to the input of the order of the product when the current time exceeds the scheduled time of the last order that has not been executed. Order management method. An order management program for managing orders, on one or more computers.
A process of managing the application status of each of a plurality of users with a predetermined plan capable of ordering a predetermined product within the time limit, and
The process of accepting an order for a product input via the clerk screen displayed on the clerk terminal is executed.
The clerk screen is configured to display at least information based on the application state of the predetermined plan of each of the plurality of customer,
In the process to be managed, the execution state of the last order of the user to whom the predetermined plan is applied is managed based on at least the execution input of the last order via the screen for the clerk.
The clerk screen is configured to propose the execution input of the last order in response to the input of the order of the product when the current time exceeds the scheduled time of the last order that has not been executed. Order management program.