JP2006227834A - Order reception device, portable communication terminal and order management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an order reception device and a portable communication terminal, allowing an orderer to receive an ordered commodity even when the orderer having placed the order from the portable communication terminal moves together with the portable communication terminal, and to provide an order management system including the portable communication terminal and the order reception device. <P>SOLUTION: An order processing part inside this order reception device 300 acquires order information including a telephone number and a commodity name from a cellphone 500, and a position information acquisition part inside the order reception device 300 acquires position information including the telephone number and a position name. An order management information holding part inside the order reception device 300 holds the position name included in the position information in association with the commodity name and the telephone number included in the order information. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to an order receiving device that receives an order for a product from a mobile communication terminal, a mobile communication terminal, and an order management system that includes a mobile communication terminal and an order receiving device.

  Conventionally, in restaurants, stadiums, theaters, etc., a series of processes are performed in which orders from customers are received, ordered products are delivered, and accounting is performed.

  There is disclosed a technique that enables a customer to place an order using an order-dedicated terminal installed in a passenger seat (see, for example, Patent Document 1). According to this technology, it is possible to reduce the labor cost of the store clerk who receives the order, but an order-dedicated terminal must be installed for each seat.

  In addition, a technique that enables a customer to place an order using a mobile communication terminal such as a mobile phone of the customer is also disclosed (for example, see Patent Document 2). According to this technology, since it is not necessary to install an order-dedicated terminal in the passenger seat, the cost can be further reduced, and the customer can place an order using a terminal that is familiar to the user.

Furthermore, in the technology that enables customers to place an order using their own mobile communication terminal, the position information of the mobile communication terminal is also transmitted to the system managing the order at the time of ordering. . The store clerk delivers the ordered product based on the location information of the mobile communication terminal transmitted when placing the order.
JP 2004-13254 A JP 2004-234305 A

  However, particularly in a stadium, a theater, etc., it is conceivable that the orderer who has placed an order moves with the mobile communication terminal. In this case, if the ordered product is delivered based on the position information of the mobile communication terminal transmitted when placing an order, the orderer cannot receive the product.

  Therefore, the present invention has been made in view of the above points, and even when an orderer who has placed an order from a mobile communication terminal moves with the mobile communication terminal, the orderer receives the ordered product. An object of the present invention is to provide an order receiving device, a mobile communication terminal, and an order management system including the mobile communication terminal and the order receiving device.

  A first feature of the present invention is an order receiving device that receives an order for a product from a mobile communication terminal, the order including terminal identification information for identifying the mobile communication terminal and product identification information for identifying a product to be ordered. An order information acquisition unit that acquires information from the mobile communication terminal, a position information acquisition unit that acquires position information including the terminal identification information, and position identification information that identifies the position of the mobile communication terminal; and the order information And an order management information holding unit that holds the product identification information and the position information in association with each other based on the terminal identification information included in the position information.

  According to the order management system according to the first feature, the order information acquisition unit acquires order information including terminal identification information and product identification information from the mobile communication terminal, and the position information acquisition unit includes the terminal identification information and the position. Position information including identification information is acquired. Further, the order management information holding unit holds the product identification information and the position information in association with each other based on the terminal identification information included in the order information and the position information. Therefore, it is possible to associate the order information transmitted separately, the position identification information included in the position information, and the product identification information. Therefore, even when the orderer who has placed an order from the mobile communication terminal moves together with the mobile communication terminal, the orderer can receive the ordered product.

  Based on the product identification information, the price calculation unit that calculates the total price of the ordered product and the order management information holding unit are referred to and associated with the terminal identification information acquired from the mobile communication terminal. 2. An amount output unit for outputting the total amount, wherein the order management information holding unit holds the total amount calculated by the amount calculation unit in association with the terminal identification information. The order receiving device described in 1.

  The order management information holding unit holds the product identification information related to a plurality of the order information in association with the position identification information when a plurality of the order information includes the same terminal identification information. The order reception apparatus according to claim 1 or 2.

  The order management information holding unit holds the location identification information related to the location information including the same terminal identification information in time series when the location information is acquired by the location information acquisition unit. The order reception apparatus according to any one of claims 1 to 3.

  The received product information acquisition unit for acquiring received product information including the product identification information of the product approaching the mobile communication terminal and the terminal identification information of the mobile communication terminal from the mobile communication terminal; 5. The apparatus according to claim 1, further comprising: a determination unit that refers to the order management information holding unit based on received product information and determines whether or not the ordered product is delivered. The order receiving device according to item 1.

  A portable communication terminal that places an order with respect to an order receiving device that receives an order for a product, the order content holding unit holding product identification information for identifying the ordered product, and the product that is close to the mobile communication terminal Based on the product identification information acquisition unit that acquires the product identification information and the product identification information acquired by the product identification information acquisition unit, the ordered product holding unit is referred to and the ordered product is delivered. A mobile communication terminal comprising: a determination unit that determines whether or not.

  An order management system comprising: an order receiving device that receives an order for a product from a mobile communication terminal; a position information providing device that provides position information related to a position of the mobile communication terminal; and the mobile communication terminal, The apparatus includes an order information acquisition unit that acquires order information including terminal identification information for identifying the mobile communication terminal and product identification information for identifying a product to be ordered from the mobile communication terminal, the terminal identification information, Based on the position information acquisition unit for acquiring position information including position identification information for identifying the position of the mobile communication terminal from the position information providing device, and the terminal identification information included in the order information and the position information, An order management information holding unit that holds product identification information in association with the position information, and the position information providing apparatus includes the position information providing apparatus. Held by the position identification information holding unit for holding the position identification information for identifying the position, a terminal identification information acquisition unit for acquiring the terminal identification information from the mobile communication terminal that has approached, and the position identification information holding unit A location information providing unit that provides the order receiving device with the location information including the location identification information and the terminal identification information acquired by the terminal identification information acquisition unit; An order comprising: an order information providing unit that provides information to the order receiving device; and a terminal identification information providing unit that provides the terminal identification information to the position information providing device approached by the mobile communication terminal. Management system.

  As described above, according to the present invention, even when an orderer who has placed an order from a mobile communication terminal moves with the mobile communication terminal, the orderer can receive the ordered product. An order receiving device, a mobile communication terminal, and an order management system including a mobile communication terminal and an order receiving device can be provided.

[First Embodiment]
(Order system)
Next, embodiments of the present invention will be described with reference to the drawings. In the following description of the drawings, the same or similar parts are denoted by the same or similar reference numerals. However, it should be noted that the drawings are schematic.

  FIG. 1 is a conceptual diagram showing a configuration example of an order system 1 according to an embodiment of the present invention. In the order system 1, an order is placed using a mobile phone, and the goods are delivered to the orderer.

  The order system 1 includes an order management system 100 and a mobile phone 500. The order management system 100 is installed by a store that provides products. The order management system 100 includes an order server 200, an order receiving device 300, and a position identification information providing device 400 (400a, 400b).

  The order server 200, the order receiving device 300, and the mobile phone 500 are connected to each other. The order server 200 and the mobile phone 500 are connected by, for example, a mobile phone network. The order server 200 and the order receiving device 300 are connected by a bus or the like so that data can be transmitted and received. The order receiving device 300 and the mobile phone 500 are connected by, for example, a wireless LAN.

  The order server 200 transmits menu information to the mobile phone 500. The mobile phone 500 that has received the menu information transmits the order information to the order receiving device 300. The order information is information for instructing order contents, and includes terminal identification information for identifying the mobile phone 500 and product identification information of the product to be ordered. In the present embodiment, the order information includes the number of products to be ordered. In the present embodiment, the terminal identification information for identifying mobile phone 500 is a telephone number.

  In the example shown in FIG. 1, when the mobile phone 500 transmits order information to the order management system 100, the mobile phone 500 exists in the area 10. Areas 10 and 20 indicate geographically separated areas, for example, two seats provided in a stadium. The location identification information providing device 400 is installed in each area, and the mobile phone 500 can acquire location identification information for identifying the location of the area where the mobile phone 500 exists from the location identification information providing device 400. . The position identification information in this embodiment is a position name such as “seat 1” or “seat 2” indicating the name of the position. In addition, the position identification information providing apparatus 400 includes an RFID (Radio Frequency Identification) tag 410 (410a, 410b).

In the example shown in FIG. 1, the mobile phone 500 has moved to the area 20 after transmitting the order information. The mobile phone 500 acquires the position name of the area 20 from the position identification information providing device 400b in the area 20. The mobile phone 500 transmits location information including the acquired location name and the phone number of the mobile phone 500 to the order receiving device 300. The clerk of the store where the order management system 100 is installed delivers the product to the area 20 based on the received location information, whereby the orderer receives the ordered product.
Note that the mobile phone 500 is a kind of mobile communication terminal, but not only a mobile phone but also a mobile communication terminal can be used as the mobile communication terminal. As the mobile communication terminal, for example, a mobile phone, a mobile information terminal, or a notebook computer can be used.

  Hereinafter, the order server 200, the order receiving device 300, and the mobile phone 500 will be described in detail.

  As shown in FIG. 2, the order server 200 includes a control unit 210, a menu holding unit 220, a communication unit 230, a display unit 240, an input unit 250, and a menu update unit 260. The order server 200 is an information processing apparatus such as a computer having a CPU, a memory, and the like.

  The control unit 210 controls other components and manages the operation of the order server 200 as a whole.

  The menu holding unit 220 holds menu information. Menu information is information including a product name and a product unit price for each product provided by a store. In the present embodiment, the product name is product identification information for identifying the product. However, for example, when a product ID or the like is used as the product identification information, the menu information includes a product ID in addition to the product name and the product unit price.

  The communication unit 230 exchanges data with the order receiving device 300 and the mobile phone 500.

  The display unit 240 controls a display device such as a display provided in the order server 200 and displays information on the display device.

  The input unit 250 controls an input device such as a keyboard and a mouse provided in the order server 200 and receives an input from the input device.

  The menu update unit 260 updates the menu information held in the menu holding unit 220. The menu update unit 260 updates the menu information according to information input from the input unit 250, for example.

  As shown in FIG. 3, the order receiving apparatus 300 includes a control unit 305, an order dedicated application holding unit 310, an amount information holding unit 320, an order management information holding unit 325, a communication unit 330, and a display unit. 335, an input unit 340, an order processing unit 345, an amount calculation unit 350, a position information acquisition unit 355, a received product information acquisition unit 360, and an accounting processing unit 365. The order receiving device 300 is an information processing device such as a computer having a CPU, a memory, and the like.

  The control unit 305 controls other components and controls the operation of the order receiving apparatus 300 as a whole.

  The order-dedicated application holding unit 310 holds an order-dedicated application. The user of the mobile phone 500 can place an order using the mobile phone 500 by downloading the order-only application held in the order-only application holding unit 310.

  Similar to the menu information, the money amount information holding unit 320 holds money amount information including a product name for each product provided by the store and a product unit price. However, for example, when a product ID or the like is used as product identification information, the price information includes a product ID and a product unit price. That is, the price information holding unit 320 only needs to associate the product identification information with the product unit price, and the product name may not be held.

  As shown in FIG. 4, the order management information holding unit 325 holds the product identification information included in the order information, that is, the product name and the position name included in the position information in association with each other. Further, in the present embodiment, order management information holding unit 325 holds a telephone number for identifying mobile phone 500 in association with the product name and the position name. Specifically, the order management information holding unit 325 holds information stored by an order processing unit 345 described later. In the present embodiment, the order management information holding unit 325 holds the product name and the number of products included in the order information as the order contents. For example, “ramen × 1” in FIG. 4 indicates that one product with the product name “ramen” has been ordered.

  The order management information holding unit 325 holds the product names and the number of products related to the plurality of order information in association with each other when the plurality of order information includes the same telephone number.

  The communication unit 330 exchanges data with the order server 200 and with the mobile phone 500.

  The display unit 335 controls a display device such as a display provided in the order receiving device 300, and displays information on the display device.

  The input unit 340 controls an input device such as a keyboard and a mouse provided in the order receiving device 300 and receives an input from the input device.

  The order processing unit 345 is an order information acquisition unit that acquires order information including a telephone number for identifying the mobile phone 500 and a product name for identifying a product to be ordered from the mobile phone 500. Specifically, the order processing unit 345 acquires the order information transmitted by the mobile phone 500 via the communication unit 330. The order processing unit 345 assigns one order number for each piece of order information. The order number is uniquely assigned using information such as position identification information and time when the order is placed, for example.

  The order processing unit 345 associates the order contents (product name and number of products) included in the order information, the telephone number, and the order number, and stores them in the order management information holding unit 325. For example, as shown in the first line of FIG. 4, the order processing unit 345 stores the telephone number “09011111111”, the order number “200502160001”, and the order contents “ramen × 1, hamburger × 1” in association with each other.

  Further, the order processing unit 345 confirms whether the order contents associated with the same telephone number are already held when the order information is stored in the order management information holding unit 325. If stored, the order processing unit 345 stores the stored product name and the number of products in association with the newly stored product name and the number of products. For example, as shown in the second line of FIG. 4, the order processing unit 345 stores the order information including the telephone number “09011111111” and the order content “beer × 2”. The order content “ramen × 1, hamburg × 1” and the newly stored order content “beer × 2” are stored in association with each other.

  In the present embodiment, order receiving device 300 receives position information after receiving order information. The first line of FIG. 4 shows a state in which the order receiving device 300 has received the order information related to the telephone number “09011111111” but has not received the position information.

  The amount calculation unit 350 calculates an order unit amount based on the product name and the number of products included in the order information acquired by the order processing unit 345. The order unit amount is the amount of the product ordered by one order information.

  Specifically, the money amount calculation unit 350 acquires an order number, a product name, and the number of products from the order processing unit 345. The money amount calculation unit 350 refers to the money amount information holding unit 320, acquires the product unit price corresponding to the acquired product name, and multiplies the number of products. The money amount calculation unit 350 repeats this processing when a plurality of product names are acquired, and calculates the order unit amount by adding.

  The amount calculation unit 350 stores the calculated order unit amount in the order management information holding unit 325 in association with the order number acquired from the order processing unit 345. Since the order number and the telephone number are associated with each other in the order management information holding unit 325, the order management information holding unit 325 holds the order unit amount in association with the telephone number.

  For example, the money amount calculation unit 350 acquires the order number “200502160004” and the order content “beer × 2” from the order processing unit 345. If the unit price of beer acquired from the amount information holding unit 320 is 500 yen, the amount calculation unit 350 multiplies 500 yen by the number of products “2” and sets the order unit amount to 1000 yen. calculate.

  Further, when the calculated amount of money for the order 350 is stored in the order management information holding unit 325, another amount associated with the order number acquired from the order processing unit 345 in the order management information holding unit 325 is stored. Check whether the order unit amount is retained. If held, the amount calculation unit 350 calculates the total amount by adding the already stored order unit amount and the newly stored order unit amount. On the other hand, if another order unit amount is not held, the amount calculation unit 350 sets the newly stored order unit amount as the total amount. The amount calculation unit 350 stores the total amount in the order management information holding unit 325 in association with the telephone number. Therefore, the order management information holding unit 325 holds the total amount in association with the telephone number.

  The location information acquisition unit 355 acquires location information including the phone number of the mobile phone 500 and the location name, and stores it in the order management information holding unit 325. Specifically, the position information acquisition unit 355 acquires the position information transmitted by the mobile phone 500 via the communication unit 330. The position information acquisition unit 355 stores the position name included in the position information in the order management information holding unit 325 in association with the telephone number included in the position information.

  For example, the position information acquisition unit 355 acquires position information including the telephone number “09022222222” and the position name “seat 2”. In the present embodiment, the order receiving device 300 receives the order information earlier than the position information. Therefore, as shown in FIG. 4, the order management information holding unit 325 is already associated with the telephone number “09022222222”. The order contents “pizza × 1, potato × 1, cola × 1” are held. The position information acquisition unit 355 stores the position name “seat 2” included in the acquired position information in association with the telephone number “09022222222”.

  Further, the position information acquisition unit 355 acquires position information including the telephone number “09022222222” and the position name “seat 1”. As described above, when the position information acquisition unit 355 acquires a plurality of pieces of position information including the same telephone number “09022222222”, the position information acquisition unit 355 orders the position names in time series when the position information is acquired. Stored in the management information holding unit 325. Therefore, as shown in FIG. 4, the order management information holding unit 325 is a time series in which the location information is acquired by the location information acquisition unit 355 and the location name related to the location information including the same telephone number “09022222222”. Holds “seat 2” and “seat 1”.

  The received product information acquisition unit 360 acquires received product information including the product name of the product approaching the mobile phone 500 and the telephone number of the mobile phone 500. Specifically, the received product information acquisition unit 360 acquires the received product information transmitted by the mobile phone 500 via the communication unit 330. In the present embodiment, when the product approaches the mobile phone 500, the distance between the mobile phone 500 and the product is that the RFID reader provided in the mobile phone 500 can read the RFID tag provided in the product or the product container. It means that it will be less than the distance.

  The received product information acquisition unit 360 also functions as a determination unit that refers to the order management information holding unit 325 based on the acquired received product information and determines whether the ordered product has been delivered. .

  For example, the received product information acquisition unit 360 acquires received product information including the telephone number “09033333333” and the product name “orange juice”. The received product information acquisition unit 360 confirms that “orange juice” is included in the order contents associated with the telephone number “09033333333” in the order management information holding unit 325, and “ It is determined that “orange juice” has been delivered. The received merchandise information acquisition unit 360 stores information indicating that the merchandise has been delivered to the receiving status corresponding to the telephone number “09033333333” and the merchandise name “orange juice” in the order management information holding unit 325. That is, the received product information acquisition unit 360 updates the information held by the order management information holding unit 325. In FIG. 4, whether or not a product has been delivered is indicated by whether or not a check is added to the receiving status column.

  The accounting processing unit 365 functions as an amount output unit that refers to the order management information holding unit 325 and outputs the total amount associated with the telephone number acquired from the mobile phone 500. Specifically, the accounting processing unit 365 acquires the accounting request transmitted by the mobile phone 500 via the communication unit 330. The accounting request includes the telephone number of the mobile phone 500. The accounting processing unit 365 acquires the total amount associated with the acquired telephone number in the order management information holding unit 325. In the present embodiment, the accounting processing unit 365 also acquires the order contents associated with the acquired telephone number. The accounting processing unit 365 inputs the acquired order details and the total amount to the display unit 335, and outputs the order details and the total amount to a display device such as a display. That is, the order details and the total amount are displayed on the display.

  The accounting processing unit 365 obtains a notification that the price has been correctly paid from the input unit 525. The accounting processing unit 365 stores “done” in the accounting information associated with the acquired telephone number in the order management information holding unit 325. That is, the accounting processing unit 365 updates the information held by the order management information holding unit 325.

  The accounting processing unit 365 transmits the receipt data to the mobile phone 500 by inputting the receipt data to the communication unit 515.

  As shown in FIG. 5, the mobile phone 500 includes a control unit 505, an order content holding unit 510, a communication unit 515, a display unit 520, an input unit 525, an order-only application management unit 530, and a location name. An acquisition unit 535 and a product name acquisition unit 540 are provided. Note that the mobile phone 500 includes a CPU, a memory, and the like.

  The control unit 505 controls other components and controls the overall operation of the mobile phone 500.

  The order content holding unit 510 holds the product name of the ordered product. In the present embodiment, order content holding unit 510 also holds the number of ordered items. Specifically, the order content holding unit 510 holds the product name and the number of products stored by the order-dedicated application management unit 530 described later.

  The communication unit 515 transmits / receives data to / from the order server 200 and the order receiving device 300. Note that the communication unit 515 may have a function of transmitting and receiving data using different communication methods. For example, the communication unit 515 can transmit and receive data via a mobile phone network and a wireless LAN, and can transmit and receive data via infrared communication.

  The display unit 520 controls a display device such as a display provided in the mobile phone 500 and displays information on the display device.

  The input unit 250 controls an input device such as a button provided in the mobile phone 500 and receives an input from the input device.

  The order-dedicated application management unit 530 activates an order-dedicated application. The order-dedicated application is such that the order-dedicated application management unit 530 cooperates with other components such as the display unit 520 and the input unit 525 to order a product from the user of the mobile phone 500, an accounting request , Confirming the contents of the ordered product, and confirming whether the ordered product has been delivered correctly.

  The order-only application may be incorporated in the mobile phone 500 in advance or may be received from the order receiving apparatus 300. If necessary, the order-dedicated application management unit 530 requests an order-dedicated application from the order receiving apparatus 300 via the communication unit 515 and receives the order-dedicated application from the order receiving apparatus 300.

  The order-dedicated application management unit 530 receives menu information from the order server 200 as necessary, and inputs the menu information to the display unit 520 to display the menu information on the display.

  While viewing the menu information displayed on the display, the order content is input by the user operating the input device such as a button. The order-dedicated application management unit 530 acquires order details from the input unit 525. The order contents include the product name of the product to be ordered and the number of products.

  The order-dedicated application management unit 530 transmits the acquired product name, the number of products, and the telephone number of the mobile phone 500 to the order receiving device 300. Specifically, the order-dedicated application management unit 530 inputs the telephone number, the product name, and the number of products to the communication unit 515 in association with each other, whereby the order information is transmitted to the order receiving apparatus 300.

  The order-dedicated application management unit 530 stores the acquired product name and the number of products in the order content holding unit 510.

  Further, the order-dedicated application management unit 530 transmits an accounting request including a telephone number to the order receiving apparatus 300 when the user makes an accounting request. Specifically, the order-dedicated application management unit 530 inputs an accounting request to the communication unit 515 when a notification indicating that the user has made an accounting request is acquired from the input unit 525 via the input device.

  The location name acquisition unit 535 acquires the location name by reading the RFID tag 410 provided in the location identification information providing device 400 when the mobile phone 500 approaches the location identification information providing device 400. That is, the position name acquisition unit 535 in the present embodiment is an RFID reader. Therefore, in this embodiment, when the mobile phone 500 approaches the position identification information providing apparatus 400, the distance between the position name acquisition unit 535 and the position identification information providing apparatus 400 is less than the distance at which the RFID reader can read the RFID tag. It means to become.

  The position name acquisition unit 535 associates the telephone number with the acquired position name, and transmits it to the order receiving device 300. Specifically, the position name acquisition unit 535 associates the telephone number with the acquired position name and inputs the information to the communication unit 515, whereby the position information is transmitted to the order receiving device 300.

  In the present embodiment, the position name acquisition unit 535 automatically reads the RFID tag. However, the position name acquisition unit 535 does not transmit the position information before the order information is transmitted by the order-dedicated application management unit 530. The position name acquisition unit 535 transmits the position information every time the RFID tag is read after the order information is transmitted.

  The product name acquisition unit 540 functions as a product identification information acquisition unit that acquires the product name of the product approaching the mobile phone 500. Specifically, when the product is delivered to the orderer who carries the mobile phone 500 and the product approaches the mobile phone 500, the product name acquisition unit 540 provides an RFID tag provided in the product or the container of the product. The product name is acquired by reading. That is, the product name acquisition unit 540 in the present embodiment is an RFID reader.

  The product name acquisition unit 540 also functions as a determination unit that refers to the order content holding unit 510 based on the acquired product name and determines whether the ordered product has been delivered. In addition, the product name acquisition unit 540 updates the information held by the order content holding unit 510 in the same manner as the received product information acquisition unit 360. The product name acquisition unit 540 may input the product name of the delivered product to the order-dedicated application management unit 530. According to this, the order-only application management unit 530 can display on the display via the display unit 520 that the product having the acquired product name has been delivered.

  Further, the product name acquisition unit 540 transmits the received product information to the order receiving device 300 by inputting the received product information including the acquired product name and the telephone number of the mobile phone 500 to the communication unit 515. To do.

  Note that an internal storage device such as a RAM may be used for the menu holding unit 220, the order dedicated application holding unit 310, the money amount information holding unit 320, the order management information holding unit 325, and the order content holding unit 510. Alternatively, an external storage device such as a memory card or a flexible disk may be used.

(How to order)
Next, a method for receiving an order and position information from a customer in the order system 1 will be described with reference to FIG.

  In step S <b> 101, the mobile phone 500 requests the order receiving device 300 for an order-dedicated application.

  In step S <b> 102, the order receiving device 300 transmits an order-dedicated application to the mobile phone 500.

  In step S <b> 103, the mobile phone 500 requests menu information from the order server 200.

  In step S <b> 104, the order server 200 transmits menu information to the mobile phone 500.

  In step S105, the mobile phone 500 displays the menu information on a display device such as a display.

  In step S <b> 106, when the user selects a product via the input device of the mobile phone 500, the mobile phone 500 determines the order contents.

  In step S <b> 107, the order-dedicated application management unit 530 stores the order content in the order content holding unit 510.

  In step S108, the order-only application management unit 530 determines whether or not the user has finished selecting the product. If it is determined that the product selection has not been completed, the process proceeds to step S105. If it is determined that the product selection has been completed, the process proceeds to step S109.

  In step S109, the mobile phone 500 transmits the order information to the order receiving device 300.

  In step S110, the order receiving device 300 calculates an order unit amount.

  In step S111, the order receiving apparatus 300 refers to the order management information holding unit 325 and confirms information related to past orders.

  In step S <b> 112, the order receiving apparatus 300 stores the order contents, the telephone number, and the order number in the order management information holding unit 325. The order receiving device 300 stores new order information in the order management information holding unit 325 in association with past order information as necessary.

  In step S <b> 113, the order receiving device 300 stores the order unit amount in the order management information holding unit 325. At that time, the order receiving apparatus 300 calculates the total amount and stores the total amount as necessary.

  In step S <b> 114, the mobile phone 500 transmits position information to the order receiving device 300.

  In step S115, the position information received by the order receiving device 300 is stored in the order management information holding unit 325.

  A method for determining whether or not the ordered product has been delivered in the order system 1 will be described with reference to FIG.

  In step S <b> 201, the mobile phone 500 acquires the product name of the product that has approached the mobile phone 500.

  In step S202, the mobile phone 500 refers to the order content holding unit 510 based on the acquired product name, and determines that the ordered product has been delivered.

  In step S <b> 203, the mobile phone 500 transmits received product information to the order receiving device 300.

  In step S204, the order receiving apparatus 300 refers to the order management information holding unit 325 based on the acquired received product information, and determines that the ordered product has been delivered.

  In step S205, the order receiving device 300 updates the information held by the order management information holding unit 325.

  In step S <b> 206, the mobile phone 500 updates the information held by the order content holding unit 510.

  FIG. 8 is a conceptual diagram illustrating accounting processing. When the orderer leaves, for example, a restaurant or a stadium, the mobile phone 500 transmits an accounting request to the order receiving device 300. The accounting request is transmitted by infrared communication, for example. The order receiving device 300 displays the order details and the total amount on the display based on the telephone number included in the transaction request. The accounting process ends when the orderer pays the price with cash or a card.

  A method of performing accounting in the order system 1 will be described with reference to FIG.

  In step S301, the user makes an accounting request using the input device in the mobile phone 500.

  In step S <b> 302, the mobile phone 500 transmits a transaction request including a telephone number to the order receiving apparatus 300.

  In step S303, the order receiving device 300 displays the order details and the total amount on the display.

In step S <b> 304, the order receiving device 300 updates information held by the order management information holding unit 325. In step S <b> 305, the order receiving device 300 transmits receipt data to the mobile phone 500.

(effect)
According to order receiving apparatus 300 according to the present embodiment, order processing unit 345 acquires order information including a phone number and a product name from mobile phone 500, and position information acquisition unit 355 includes a phone number and a position name. The position information including is acquired. Further, the order management information holding unit 325 holds the telephone number and product name included in the order information in association with the position name included in the position information. For this reason, it becomes possible to associate the position information provided after the orderer moves with the mobile phone 500 with the order contents. Therefore, even when the orderer moves with the mobile phone 500, the orderer can receive the ordered product. The orderer is a user who has placed an order from the mobile phone 500.

  In addition, since the user of the mobile phone 500 can order products using the mobile phone 500 that is familiar to the user, the user can operate more easily than using the dedicated terminal for ordering.

  Further, the price calculation unit 350 calculates the total price of the ordered products, and the order management information holding unit 325 holds the calculated total price in association with the telephone number. Further, the accounting processing unit 365 refers to the order management information holding unit 325, acquires the total amount associated with the telephone number acquired from the mobile phone 500, and displays it on the display.

  This eliminates the need for slips conventionally used in restaurants and the like. Accordingly, the store that provides the product can reduce the cost. Further, even if the store clerk does not operate the order receiving apparatus 300, the total amount is displayed on the display, so that the accounting process can be performed quickly.

  Further, the order management information holding unit 325 holds the product names related to the plurality of order information in association with each other when the plurality of order information includes the same telephone number. It is possible to collectively manage a plurality of order information. Therefore, the store can determine that the order information transmitted for the second time or later is an additional order, and can deliver the goods together and perform accounting processing for a plurality of order information collectively. Become.

  Further, the order management information holding unit 325 holds the location name related to the location information including the same telephone number in time series when the location information is acquired by the location information acquisition unit 355. For this reason, the store can grasp the customer's movement history and each area, that is, the occupied state of the seat in this embodiment, from the information held in the order management information holding unit 325. Moreover, even if the orderer changes the seat many times, the orderer can receive the ordered product by delivering the product to the position indicated by the latest position name.

  Also, the received product information acquisition unit 360 acquires received product information including the product name and phone number of the product approaching the mobile phone 500 from the mobile phone 500. The received product information acquisition unit 360 refers to the order management information holding unit 325 based on the acquired received product information, and determines that the ordered product has been delivered. For this reason, the store can identify the delivered product and the product that has not been delivered among the ordered products. In addition, for example, when the received product information acquisition unit 360 determines that a product not ordered by the customer has been delivered, a warning by sound or vibration is issued to notify the store clerk delivering the product. it can.

  Further, the mobile phone 500 also determines whether or not the ordered product has been delivered, similar to the order receiving device 300. For this reason, the orderer can confirm whether or not the ordered product is correctly delivered.

  In the present embodiment, the order server 200 is provided separately from the order receiving device 300. For this reason, the store which provides goods can operate the order management system 100 using various server resources.

[Second Embodiment]
The order system 2 according to the present embodiment has the same configuration as the order system 1 according to the first embodiment. Accordingly, in the following description, only components having functions different from those of the first embodiment will be described.

  FIG. 10 is a conceptual diagram showing a configuration example of the order system 2 according to the embodiment of the present invention. As shown in FIG. 10, the order system 2 includes a mobile phone 501 instead of the mobile phone 500 in the order system 1, and the location information is replaced with the location identification information providing device 400 (400 a, 400 b) in the order system 1. Provision device 420 (420a, 420b) is provided. In the present embodiment, the mobile phone 501 includes an RFID tag 502, and the position information providing device 420 includes an RFID reader.

  The position information providing device 420 includes a position name holding unit 421 (421a, 421b), a telephone number acquisition unit 422 (422a, 422b), and a position information providing unit 423 (423a, 423b).

  The position name holding unit 421 holds position identification information for identifying a position where the position information providing device 420 is provided, that is, a position name. The telephone number acquisition unit 422 acquires a telephone number from a mobile phone that has approached the location information providing apparatus 420. The telephone number acquisition unit 422 acquires the telephone number of the mobile phone 501 by reading an RFID tag provided in the mobile phone 501 when the mobile phone 501 approaches. That is, the telephone number acquisition unit 422 in this embodiment is an RFID reader.

  The location information providing unit 423 transmits the location information including the location name held by the location name holding unit 421 and the phone number acquired by the phone number acquisition unit 422 to the order receiving device 300, thereby obtaining the location information. This is provided to the order receiving device 300.

  Therefore, also according to the present embodiment, the position information acquisition unit 355 provided in the order receiving apparatus 300 can acquire the position information of the mobile phone 501.

(Other embodiments)
Although the present invention has been described according to the above-described embodiments, it should not be understood that the descriptions and drawings constituting a part of this disclosure limit the present invention. From this disclosure, various alternative embodiments, examples and operational techniques will be apparent to those skilled in the art.

  For example, in the above-described embodiment, an RFID tag is used as a means for acquiring position identification information for identifying the position of the mobile phone 500 and a means for acquiring the product name of a delivered product. A two-dimensional barcode may be used. Further, the mobile phone 500 may acquire the position identification information notified by the wireless LAN.

  Further, a telephone number is used as terminal identification information for identifying the mobile phones 500 and 501, but the terminal identification information may be any information that can identify each mobile phone, and a terminal ID uniquely assigned to the mobile phone. Alternatively, it may be an order number generated based on position identification information when the order information is first transmitted.

  The position identification information may be information that can identify each area, and may be a position ID assigned to the position, such as a table number. The product identification information may be information that can identify each of the products included in the menu information, and may be, for example, a product ID assigned to the product.

  Alternatively, since the location information is mainly used to specify the place where the delivery is to be performed, in the first embodiment, the mobile phone 500 transmits the location information after transmitting the order information. However, every time the mobile phones 500 and 501 approach the position identification information providing device 400 or the position information providing device 420, the mobile phone 500 or the position information providing device 420 may provide the order receiving device 300 with position information. According to this, the store can grasp more accurately the occupation situation of the seats and the movement situation of the customers in the stadium or the restaurant. Note that the mobile phone 500 may transmit the position information at the same time as transmitting the order information to the order receiving device 300.

  In the first embodiment, when the order receiving device 300 acquires position information including the same telephone number, the position name related to the position information is held in time series when the position information is acquired. However, the order receiving apparatus 300 may hold only the latest position name. According to this, the store cannot grasp the movement situation of the customer, but can specify the position where the goods are delivered and can save resources in the order receiving apparatus 300.

  Further, in the first embodiment, the position name acquisition unit 535 automatically reads the RFID tag, but may read the RFID tag by a user operation.

  Further, the ordering customer can designate a position other than the position where the mobile phone 500 is located as a position to be delivered. Specifically, the ordering customer can specify the position where the product should be delivered by the following processing. The mobile phone 500 acquires a layout map of seats in the store from the order server 200 and displays it on the display. The ordering customer designates a seat to which the product is desired while looking at the display using an input device provided in the mobile phone 500. The mobile phone 500 transmits the position information related to the position designated by the ordering customer to the order receiving device 300.

  In the first embodiment, the accounting process is started by the accounting request transmitted from the mobile phone 500 by the operation of the ordering customer. However, for example, when the mobile phone 500 approaches the order receiving device 300, the order-dedicated application management unit 530 automatically inputs a telephone number to the communication unit 515, so that an accounting request is sent from the mobile phone 500 to the order receiving device 300. You may send it.

  According to this, since the ordering customer does not need any operation during the accounting process, the accounting process can be simplified and speeded up.

  Furthermore, in the above-described embodiment, the order receiving device 300 includes the display unit 335. However, not only the order processing but also the delivery processing and the accounting processing are all performed automatically, that is, without human intervention. , Humans do not need to visually confirm order information and position information. For this reason, a display device such as a display is unnecessary, and the display unit 335 is unnecessary.

  Or in said embodiment, each component with which the order server 200 and the order reception apparatus 300 are provided may be provided in one apparatus, and may be provided separately in three or more apparatuses. . In this case, it is assumed that the devices are connected by a bus or the like so that data can be exchanged between these devices. Further, for example, when the order receiving apparatus 300 includes a plurality of holding units such as the order-dedicated application holding unit 310, the money amount information holding unit 320, and the order management information holding unit 325. The information held by a plurality of holding units may be held by one holding unit.

  Further, in the above embodiment, the ordering and accounting processing is performed by the user operating the mobile phone 500 using the order-dedicated application. Orders and transaction processing may be performed by operating the telephone 500.

FIG. 1 is a conceptual diagram of an order system according to the first embodiment. FIG. 2 is a configuration diagram of the order server according to the first embodiment. FIG. 3 is a configuration diagram of the order receiving apparatus according to the first embodiment. FIG. 4 is a diagram illustrating an order management information holding unit according to the first embodiment. FIG. 5 is a configuration diagram of the mobile phone according to the first embodiment. FIG. 6 is a sequence diagram illustrating a method for receiving an order and position information from a customer in the first embodiment. FIG. 7 is a sequence diagram illustrating a method for determining whether or not the ordered product has been delivered in the first embodiment. FIG. 8 is a conceptual diagram illustrating accounting processing in the first embodiment. FIG. 9 is a sequence diagram illustrating a method for performing accounting. FIG. 10 is a conceptual diagram of an order system according to the second embodiment.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1, ... Order system 100 ... Order management system 200 ... Order server 210,305,505 ... Control part 220 ... Menu holding part 230,330,515 ... Communication part 240,335,520 ... Display part 250,340,525 ... Input unit 260 ... Menu update unit 300 ... Order reception device 310 ... Order dedicated application holding unit 320 ... Amount information holding unit 325 ... Order management information holding unit 345 ... Order processing unit 350 ... Amount calculation unit 355 ... Location information acquisition unit 360 ... Received product information acquisition unit 365 ... accounting processing unit 400a, 400b ... location identification information providing device 410a, 410b ... RFID tag 420 ... location information providing device 421 ... location name holding unit 422 ... telephone number acquisition unit 423 ... location information providing unit 500, 501 ... mobile phone 502 ... RFID tag 51 ... order content holding section 530 ... order dedicated application management unit 535 ... location name acquisition unit 540 ... product name acquisition unit

Claims (7)

An order receiving device for receiving product orders from a mobile communication terminal,
An order information acquisition unit for acquiring order information including terminal identification information for identifying the mobile communication terminal and product identification information for identifying a product to be ordered from the mobile communication terminal;
A position information acquisition unit for acquiring position information including the terminal identification information and position identification information for identifying the position of the mobile communication terminal;
An order receiving apparatus, comprising: an order management information holding unit that holds the product identification information and the position information in association with each other based on the order information and the terminal identification information included in the position information. An amount calculation unit that calculates a total amount of the ordered products based on the product identification information;
An amount output unit that refers to the order management information holding unit and outputs the total amount associated with the terminal identification information acquired from the mobile communication terminal;
The order receiving apparatus according to claim 1, wherein the order management information holding unit holds the total amount calculated by the amount calculation unit in association with the terminal identification information.   The order management information holding unit holds the product identification information related to a plurality of the order information in association with the position identification information when a plurality of the order information includes the same terminal identification information. The order reception apparatus according to claim 1 or 2.   The order management information holding unit holds the location identification information related to the location information including the same terminal identification information in time series when the location information is acquired by the location information acquisition unit. The order reception apparatus according to any one of claims 1 to 3. A received product information acquisition unit for acquiring received product information including the product identification information of the product approaching the mobile communication terminal and the terminal identification information of the mobile communication terminal from the mobile communication terminal;
The determination unit according to any one of claims 1 to 4, further comprising: a determination unit that refers to the order management information holding unit based on the received product information and determines whether or not the ordered product is delivered. The order receiving device according to claim 1. A mobile communication terminal for placing an order with respect to an order receiving device that accepts orders for products,
An order content holding unit for holding product identification information for identifying the ordered product;
A product identification information acquisition unit that acquires the product identification information of the product approaching the mobile communication terminal;
A determination unit that determines whether or not the ordered product is delivered based on the product identification information acquired by the product identification information acquisition unit with reference to the order content holding unit. A mobile communication terminal. An order management system comprising: an order receiving device that receives an order for a product from a mobile communication terminal; a location information providing device that provides location information relating to a location of the mobile communication terminal; and the mobile communication terminal.
The order receiving device is:
An order information acquisition unit for acquiring order information including terminal identification information for identifying the mobile communication terminal and product identification information for identifying a product to be ordered from the mobile communication terminal;
A position information acquisition unit that acquires position information including the terminal identification information and position identification information for identifying the position of the mobile communication terminal from the position information providing device;
Based on the terminal identification information included in the order information and the position information, the product identification information, and an order management information holding unit that holds the position information in association with each other,
The position information providing device includes:
A position identification information holding unit for holding the position identification information for identifying the position where the position information providing device is provided;
A terminal identification information acquisition unit that acquires the terminal identification information from the mobile communication terminal that has approached;
A position information providing unit that provides the position information including the position identification information held by the position identification information holding unit and the terminal identification information acquired by the terminal identification information acquisition unit to the order receiving device; Prepared,
The mobile communication terminal is
An order information providing unit for providing the order information to the order receiving device;
An order management system comprising: a terminal identification information providing unit that provides the terminal identification information to the position information providing apparatus that the mobile communication terminal approaches.

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