JP2021117690A5 - - Google Patents
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- JP2021117690A5 JP2021117690A5 JP2020010185A JP2020010185A JP2021117690A5 JP 2021117690 A5 JP2021117690 A5 JP 2021117690A5 JP 2020010185 A JP2020010185 A JP 2020010185A JP 2020010185 A JP2020010185 A JP 2020010185A JP 2021117690 A5 JP2021117690 A5 JP 2021117690A5
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- 238000000034 method Methods 0.000 claims description 40
- 230000007704 transition Effects 0.000 claims description 23
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- 230000000694 effects Effects 0.000 claims description 10
- 230000000977 initiatory effect Effects 0.000 claims description 3
- 238000004801 process automation Methods 0.000 claims description 3
- 230000003068 static effect Effects 0.000 claims description 2
- 238000004590 computer program Methods 0.000 claims 4
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- 238000012545 processing Methods 0.000 description 24
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Priority Applications (4)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2020010185A JP7405629B2 (ja) | 2020-01-24 | 2020-01-24 | チャットボット制御装置、チャットボット制御方法、及びチャットボット制御装置システム |
| US17/793,898 US11799804B2 (en) | 2020-01-24 | 2020-09-03 | Chat bot control device, chat bot control method, and chat bot control device system |
| PCT/JP2020/033387 WO2021149296A1 (ja) | 2020-01-24 | 2020-09-03 | チャットボット制御装置、チャットボット制御方法、及びチャットボット制御装置システム |
| US18/369,160 US12021802B2 (en) | 2020-01-24 | 2023-09-16 | Chat bot control device, chat bot control method, and chat bot control device system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2020010185A JP7405629B2 (ja) | 2020-01-24 | 2020-01-24 | チャットボット制御装置、チャットボット制御方法、及びチャットボット制御装置システム |
Publications (3)
| Publication Number | Publication Date |
|---|---|
| JP2021117690A JP2021117690A (ja) | 2021-08-10 |
| JP2021117690A5 true JP2021117690A5 (https=) | 2022-11-17 |
| JP7405629B2 JP7405629B2 (ja) | 2023-12-26 |
Family
ID=76991842
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP2020010185A Active JP7405629B2 (ja) | 2020-01-24 | 2020-01-24 | チャットボット制御装置、チャットボット制御方法、及びチャットボット制御装置システム |
Country Status (3)
| Country | Link |
|---|---|
| US (2) | US11799804B2 (https=) |
| JP (1) | JP7405629B2 (https=) |
| WO (1) | WO2021149296A1 (https=) |
Families Citing this family (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP7582443B2 (ja) * | 2020-07-21 | 2024-11-13 | 日本電気株式会社 | タッチポイント装置、タッチポイントシステム、タッチポイント方法および記憶媒体 |
| JP7475291B2 (ja) * | 2021-01-13 | 2024-04-26 | ウイングアーク1st株式会社 | チャットボット制御装置およびチャットボット制御方法 |
| CN115249359B (zh) * | 2021-09-16 | 2023-03-31 | 达闼科技(北京)有限公司 | 讲解方法、机器人、电子设备和存储介质 |
| JP7007007B1 (ja) | 2021-09-29 | 2022-02-14 | 株式会社オアース | 自動応答プログラム構築システム |
| JP7808488B2 (ja) * | 2022-03-03 | 2026-01-29 | 株式会社キーエンス | シナリオ管理装置、シナリオ管理プログラム、記録媒体およびシナリオ管理方法 |
| JP7840612B2 (ja) * | 2022-02-07 | 2026-04-06 | 株式会社日立システムズ | シナリオ検査システム、シナリオ検査方法、およびプログラム |
| CN115941782B (zh) * | 2023-01-09 | 2023-06-13 | 杭州实在智能科技有限公司 | 基于rpa与聊天机器人的消息推送方法及系统 |
| US20240257024A1 (en) * | 2023-01-30 | 2024-08-01 | Automation Anywhere, Inc. | Centralized milestone recordation for robotic process automation systems |
| JP7624637B1 (ja) | 2023-11-06 | 2025-01-31 | 株式会社Zeals | シナリオ生成装置、シナリオ生成方法、およびシナリオ生成プログラム |
Family Cites Families (19)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US8972494B2 (en) | 2006-01-19 | 2015-03-03 | International Business Machines Corporation | Scheduling calendar entries via an instant messaging interface |
| US9043407B1 (en) | 2009-06-12 | 2015-05-26 | Avaya Inc. | Interactive user interface to communication-enabled business process platforms method and apparatus |
| US8818926B2 (en) * | 2009-09-29 | 2014-08-26 | Richard Scot Wallace | Method for personalizing chat bots |
| US9378290B2 (en) * | 2011-12-20 | 2016-06-28 | Microsoft Technology Licensing, Llc | Scenario-adaptive input method editor |
| US9647968B2 (en) | 2015-03-25 | 2017-05-09 | Pypestream Inc | Systems and methods for invoking chatbots in a channel based communication system |
| US10469665B1 (en) * | 2016-11-01 | 2019-11-05 | Amazon Technologies, Inc. | Workflow based communications routing |
| US10796217B2 (en) * | 2016-11-30 | 2020-10-06 | Microsoft Technology Licensing, Llc | Systems and methods for performing automated interviews |
| US11580350B2 (en) * | 2016-12-21 | 2023-02-14 | Microsoft Technology Licensing, Llc | Systems and methods for an emotionally intelligent chat bot |
| US10366168B2 (en) * | 2017-01-12 | 2019-07-30 | Microsoft Technology Licensing, Llc | Systems and methods for a multiple topic chat bot |
| US20180203851A1 (en) * | 2017-01-13 | 2018-07-19 | Microsoft Technology Licensing, Llc | Systems and methods for automated haiku chatting |
| JP6676564B2 (ja) | 2017-02-27 | 2020-04-08 | 株式会社日立製作所 | 開発支援システムおよび方法 |
| US20180324116A1 (en) * | 2017-05-08 | 2018-11-08 | Alexandru George VADUVA | Method and system for organizing chat content |
| US11586960B2 (en) * | 2017-05-09 | 2023-02-21 | Visa International Service Association | Autonomous learning platform for novel feature discovery |
| JP7081099B2 (ja) * | 2017-09-11 | 2022-06-07 | 富士フイルムビジネスイノベーション株式会社 | 情報処理装置、プログラム及び制御方法 |
| US20230308405A1 (en) * | 2018-08-30 | 2023-09-28 | Livechat Software S.A | Intelligent System Enabling Automated Scenario-Based Responses in Customer Service |
| US11379883B2 (en) * | 2019-08-09 | 2022-07-05 | SOCI, Inc. | Systems, devices, and methods for dynamically generating, distributing, and managing online communications |
| US11544744B2 (en) * | 2019-08-09 | 2023-01-03 | SOCI, Inc. | Systems, devices, and methods for autonomous communication generation, distribution, and management of online communications |
| US11444893B1 (en) * | 2019-12-13 | 2022-09-13 | Wells Fargo Bank, N.A. | Enhanced chatbot responses during conversations with unknown users based on maturity metrics determined from history of chatbot interactions |
| US20220358539A1 (en) * | 2021-05-05 | 2022-11-10 | Alexey Bozhin | Systems and methods for managing advertisements in social networks |
-
2020
- 2020-01-24 JP JP2020010185A patent/JP7405629B2/ja active Active
- 2020-09-03 WO PCT/JP2020/033387 patent/WO2021149296A1/ja not_active Ceased
- 2020-09-03 US US17/793,898 patent/US11799804B2/en active Active
-
2023
- 2023-09-16 US US18/369,160 patent/US12021802B2/en active Active
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