JP7405629B2 - チャットボット制御装置、チャットボット制御方法、及びチャットボット制御装置システム - Google Patents

チャットボット制御装置、チャットボット制御方法、及びチャットボット制御装置システム Download PDF

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JP7405629B2
JP7405629B2 JP2020010185A JP2020010185A JP7405629B2 JP 7405629 B2 JP7405629 B2 JP 7405629B2 JP 2020010185 A JP2020010185 A JP 2020010185A JP 2020010185 A JP2020010185 A JP 2020010185A JP 7405629 B2 JP7405629 B2 JP 7405629B2
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scenario
chat
chatbot
user
external system
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JP2021117690A (ja
JP2021117690A5 (https=
Inventor
信也 岩崎
健 飯倉
利織 吉竹
夏紀 太田
寛人 福島
伸夫 工藤
由充 豊場
直哉 津村
知治 市原
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Hitachi Systems Ltd
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Hitachi Systems Ltd
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Priority to JP2020010185A priority Critical patent/JP7405629B2/ja
Priority to US17/793,898 priority patent/US11799804B2/en
Priority to PCT/JP2020/033387 priority patent/WO2021149296A1/ja
Publication of JP2021117690A publication Critical patent/JP2021117690A/ja
Publication of JP2021117690A5 publication Critical patent/JP2021117690A5/ja
Priority to US18/369,160 priority patent/US12021802B2/en
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F13/00—Interconnection of, or transfer of information or other signals between, memories, input/output devices or central processing units
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F8/00—Arrangements for software engineering
    • G06F8/30—Creation or generation of source code
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/046—Interoperability with other network applications or services

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Software Systems (AREA)
  • Information Transfer Between Computers (AREA)
  • Stored Programmes (AREA)
JP2020010185A 2020-01-24 2020-01-24 チャットボット制御装置、チャットボット制御方法、及びチャットボット制御装置システム Active JP7405629B2 (ja)

Priority Applications (4)

Application Number Priority Date Filing Date Title
JP2020010185A JP7405629B2 (ja) 2020-01-24 2020-01-24 チャットボット制御装置、チャットボット制御方法、及びチャットボット制御装置システム
US17/793,898 US11799804B2 (en) 2020-01-24 2020-09-03 Chat bot control device, chat bot control method, and chat bot control device system
PCT/JP2020/033387 WO2021149296A1 (ja) 2020-01-24 2020-09-03 チャットボット制御装置、チャットボット制御方法、及びチャットボット制御装置システム
US18/369,160 US12021802B2 (en) 2020-01-24 2023-09-16 Chat bot control device, chat bot control method, and chat bot control device system

Applications Claiming Priority (1)

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JP2020010185A JP7405629B2 (ja) 2020-01-24 2020-01-24 チャットボット制御装置、チャットボット制御方法、及びチャットボット制御装置システム

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JP2021117690A JP2021117690A (ja) 2021-08-10
JP2021117690A5 JP2021117690A5 (https=) 2022-11-17
JP7405629B2 true JP7405629B2 (ja) 2023-12-26

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US (2) US11799804B2 (https=)
JP (1) JP7405629B2 (https=)
WO (1) WO2021149296A1 (https=)

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Publication number Priority date Publication date Assignee Title
JP7582443B2 (ja) * 2020-07-21 2024-11-13 日本電気株式会社 タッチポイント装置、タッチポイントシステム、タッチポイント方法および記憶媒体
JP7475291B2 (ja) * 2021-01-13 2024-04-26 ウイングアーク１ｓｔ株式会社 チャットボット制御装置およびチャットボット制御方法
CN115249359B (zh) * 2021-09-16 2023-03-31 达闼科技（北京）有限公司 讲解方法、机器人、电子设备和存储介质
JP7007007B1 (ja) 2021-09-29 2022-02-14 株式会社オアース 自動応答プログラム構築システム
JP7808488B2 (ja) * 2022-03-03 2026-01-29 株式会社キーエンス シナリオ管理装置、シナリオ管理プログラム、記録媒体およびシナリオ管理方法
JP7840612B2 (ja) * 2022-02-07 2026-04-06 株式会社日立システムズ シナリオ検査システム、シナリオ検査方法、およびプログラム
CN115941782B (zh) * 2023-01-09 2023-06-13 杭州实在智能科技有限公司 基于rpa与聊天机器人的消息推送方法及系统
US20240257024A1 (en) * 2023-01-30 2024-08-01 Automation Anywhere, Inc. Centralized milestone recordation for robotic process automation systems
JP7624637B1 (ja) 2023-11-06 2025-01-31 株式会社Zeals シナリオ生成装置、シナリオ生成方法、およびシナリオ生成プログラム

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JP2007193794A (ja) 2006-01-19 2007-08-02 Internatl Business Mach Corp <Ibm> インスタント・メッセージング・インターフェースを介してカレンダ・エントリをスケジュールする方法
US9043407B1 (en) 2009-06-12 2015-05-26 Avaya Inc. Interactive user interface to communication-enabled business process platforms method and apparatus
US20170048170A1 (en) 2015-03-25 2017-02-16 Pypestream Inc. Systems and methods for invoking chatbots in a channel based communication system
JP2018142054A (ja) 2017-02-27 2018-09-13 株式会社日立製作所 開発支援システムおよび方法

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US8818926B2 (en) * 2009-09-29 2014-08-26 Richard Scot Wallace Method for personalizing chat bots
US9378290B2 (en) * 2011-12-20 2016-06-28 Microsoft Technology Licensing, Llc Scenario-adaptive input method editor
US10469665B1 (en) * 2016-11-01 2019-11-05 Amazon Technologies, Inc. Workflow based communications routing
US10796217B2 (en) * 2016-11-30 2020-10-06 Microsoft Technology Licensing, Llc Systems and methods for performing automated interviews
US11580350B2 (en) * 2016-12-21 2023-02-14 Microsoft Technology Licensing, Llc Systems and methods for an emotionally intelligent chat bot
US10366168B2 (en) * 2017-01-12 2019-07-30 Microsoft Technology Licensing, Llc Systems and methods for a multiple topic chat bot
US20180203851A1 (en) * 2017-01-13 2018-07-19 Microsoft Technology Licensing, Llc Systems and methods for automated haiku chatting
US20180324116A1 (en) * 2017-05-08 2018-11-08 Alexandru George VADUVA Method and system for organizing chat content
US11586960B2 (en) * 2017-05-09 2023-02-21 Visa International Service Association Autonomous learning platform for novel feature discovery
JP7081099B2 (ja) * 2017-09-11 2022-06-07 富士フイルムビジネスイノベーション株式会社 情報処理装置、プログラム及び制御方法
US20230308405A1 (en) * 2018-08-30 2023-09-28 Livechat Software S.A Intelligent System Enabling Automated Scenario-Based Responses in Customer Service
US11379883B2 (en) * 2019-08-09 2022-07-05 SOCI, Inc. Systems, devices, and methods for dynamically generating, distributing, and managing online communications
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US11444893B1 (en) * 2019-12-13 2022-09-13 Wells Fargo Bank, N.A. Enhanced chatbot responses during conversations with unknown users based on maturity metrics determined from history of chatbot interactions
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Publication number Priority date Publication date Assignee Title
JP2007193794A (ja) 2006-01-19 2007-08-02 Internatl Business Mach Corp <Ibm> インスタント・メッセージング・インターフェースを介してカレンダ・エントリをスケジュールする方法
US9043407B1 (en) 2009-06-12 2015-05-26 Avaya Inc. Interactive user interface to communication-enabled business process platforms method and apparatus
US20170048170A1 (en) 2015-03-25 2017-02-16 Pypestream Inc. Systems and methods for invoking chatbots in a channel based communication system
JP2018142054A (ja) 2017-02-27 2018-09-13 株式会社日立製作所 開発支援システムおよび方法

Also Published As

Publication number Publication date
WO2021149296A1 (ja) 2021-07-29
US11799804B2 (en) 2023-10-24
JP2021117690A (ja) 2021-08-10
US12021802B2 (en) 2024-06-25
US20240007422A1 (en) 2024-01-04
US20230132894A1 (en) 2023-05-04

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