JP2021015324A - Food product order delivery system - Google Patents

Abstract

To provide a food product order delivery system capable of receiving freshly cooked food just in time without waiting time.SOLUTION: A current situation of a food product is indicated by a light guide plate 13 provided in a food placement surface of a delivery shelf 5. The light guide plate 13 is configured so that diffusely reflecting notches 14 are provided on a bottom surface and left and right side surfaces, a light source 15 equipped with an LED chip is disposed in a position opposed to a back surface, and light from the light source 15 is radiated intensively from an upper surface (commodity placement surface) and a front surface. The LED chip is prepared for the light of red, green, yellow, etc. A delivery box 5 containing a food product box 11 being offered is displayed in a red color, the delivery box 5 in which a prescribed time elapses and the food product box has been recovered in a refrigerator etc. is displayed in a yellow color, and the already accepted delivery box 5 which the food product box is scheduled to enter is displayed in a green color.SELECTED DRAWING: Figure 2

Description

The present invention relates to a system from ordering to receiving food via a communication terminal such as a smart phone.

Patent Document 1 proposes a hygienic food order receiving system in which a cook or a waiter does not come into contact with cash when delivering food. Specifically, the order / payment station and the food cooking station are separated, the food cooking station receives the information at the order / payment station, the food according to the order is cooked at the food cooking station, and the orderer cooks the food. I try to pick up the finished food at the station.

In Patent Document 2, as an unmanned store system, the transaction amount is calculated based on the product data selected and input by a terminal such as a smartphone, the transaction amount is settled, and then the product data is transmitted to the product management device. Then, the content of searching for the product corresponding to the transmitted product data, taking it out from the storage shelf, and transporting it to the receiving table by the transport machine is disclosed.

Patent Document 3 discloses a food vending device including an interactive optical device. The food vending device is designed to be selectively controlled in at least three different optical signal modes, each displaying a particular operation to be performed by the user.

In Patent Document 4, the key of the laundry input port is automatically unlocked when the customer selects the deposit on the touch panel, the laundry is input from this article input port, and the laundry is received from the reception slip discharge port correspondingly. Receive the slip. On the other hand, in receiving laundry, when delivery is selected on the touch panel, a specific locker number is notified, and it is disclosed that the laundry is received from this locker.

Patent Document 5 discloses a configuration in which a shelf on which an article is placed is a light guide plate made of an acrylic plate. A light source is adjacent to the side surface of the light guide plate, and the light incident from this side surface is repeatedly reflected inside the light guide plate and emitted from the main surface of the upper surface. ,

Japanese Unexamined Patent Publication No. 02-504658 Japanese Unexamined Patent Publication No. 05-120521 Special Table 2011-521337 Japanese Unexamined Patent Publication No. 07-065231 Japanese Unexamined Patent Publication No. 2012-18718

The food delivery system disclosed in Patent Document 1 is hygienic because it eliminates cash, but if it takes a long time to cook, it is necessary to wait until it is completed, so there is no problem of time efficiency. Not considered.

In the unmanned store disclosed in Patent Documents 2 to 4, the customer is informed of the number of the box containing the specific product and the like so that the specific product (laundry, etc.) is surely delivered to the specific customer. However, the time from ordering to the completion of food cannot be used effectively.

Especially in the case of cooked foods, since the freshness and taste deteriorate with the passage of time after cooking, it is preferable to be able to provide the user with freshly prepared foods without waiting time, but it has been conventionally achieved to satisfy both of them at the same time. could not.

In addition, when the management center receives an order for food from a mobile terminal such as a smartphone via the Internet, the management center sends the reception number to the orderer, and thereafter, the reception number and the ordered item are one-to-one. Linking is done with.

As a specific example, a three-step order using a smartphone is being made at a JR kiosk. In this system, an ekiben is ordered from a smartphone in step 1, a credit card is settled, an e-mail is notified that the ekiben is ready in step 2, and the ekiben is received at the store at a designated time in step 3.
In the above system, there is certainly a one-to-one link between the reception number and the ordered item, but when you receive the food, you have to manually confirm the reception number. However, that many people are needed. In addition, in the case of JR's 3-step order, it is necessary to notify the management center by artificial operation that the ekiben has been made easy, which also takes time and effort. Not only is it more time-consuming, but there is a risk of input errors due to artificial operations.

Further, as disclosed in Patent Document 5, there has been an example in which a light guide plate is conventionally used for a shelf such as a showcase, and an LED light source is also used to change the emission color. However, there is no prior art that links the type of luminescent color with the change in the status of the goods placed on the shelves.

In order to solve the above problems, the food order delivery system according to the present invention includes a management center constructed in a cloud computer or the like, a communication terminal such as a smart phone owned by a user capable of bidirectional communication with the management center, and the like. It is composed of a communication terminal that is placed in the cooking and delivery station and receives and displays commands from the management center. The communication terminal such as the smart phone accesses the management center and places an order with the management center via an ordering application. After making a payment, the management center creates an image-recognizable product individual code such as a QR code (registered trademark) according to the order details, and sends this product individual code to the communication terminal located at the cooking and delivery station. Then, the cooking / delivery station cooks the food according to the received product individual code information, prints out the product individual code, attaches the printed product individual code to the food box, and further, this product individual The code is read by a camera arranged at the cooking / delivery station, the management center is notified that the product is completed, and the management center receives this notification and notifies the user that the product is completed. Food order delivery system.

The product individual code may also be sent to the communication terminal of the user who ordered. In this case, when the user receives the product, the user reads the product individual code attached to the food box with the communication terminal, compares it with the product individual code already sent from the management center to the communication terminal, and orders if they match. It can be confirmed that it is a product.

In addition, since the finished products can be individually distinguished by the product individual code attached to the food box, they can be put together on one shelf, but they can also be stored in individual delivery boxes.

When storing in individual delivery boxes, a light guide plate is provided on the food placing surface of the delivery box, and the color emitted by the light guide plate distinguishes the state display of food such as during cooking, serving, and storage. It is possible to do.
Further, it is also possible to install a camera at the cooking / delivery station and transmit the face of the person who entered the station and the number of the delivery shelf received to the management center.

According to the present invention, the user can place an order at a place away from the cooking / delivery station and spend the time until the user arrives at the cooking / delivery station for cooking, so that the freshly prepared food can be prepared without waiting time. You can receive it.

In particular, by converting the content of the order into a product-specific code, pasting it on the food box, and letting the camera automatically recognize it, the user can know in real time that the product has been completed with almost no increase in the workload of the staff at the cooking site. Can be informed.

A light guide plate is provided in the delivery box arranged at the cooking and delivery station, and the color of the light guide plate indicates that the food status, specifically, that the food is being cooked, served (containing cooked food), or is being stored. By changing, you can check the status of your order even from a distance.

Even if the number of users and cooking / delivery stations increases, one management center can be operated efficiently. In particular, the decision on the disposal of food is provided because the management center judges that a predetermined time has passed after setting it on the delivery shelf, not the cook at the site, and instructs the cooking and delivery station. Increases the reliability of food quality.

Overall configuration diagram of the food order delivery system according to the present invention Diagram showing an example of a cooking and delivery station that is part of the food order delivery system Perspective view of the food box Perspective view of the light guide plate Side view of light guide plate Flow diagram explaining the flow from ordering to settlement Diagram showing an example of placing multiple food boxes on one shelf

As shown in FIG. 1, the food order delivery system according to the present invention is connected to a management center 1 having a management platform built on a cloud computer or the like and the management center 1 via a network such as the Internet so as to be bidirectionally communicable. It is composed of a communication terminal 2 such as a smart phone owned by a user, and a communication terminal 3 capable of bidirectional communication with the management center 1 provided in a cooking / delivery station 4 that performs cooking and delivery of cooked food. To.

In this system, for example, when a user gets on a train at A station and gets off at B station, he / she selects and orders the product he / she wants to eat from a smartphone while walking toward A station, and at B station. By specifying the pick-up time according to the time of getting off, it is a system that allows you to pick up freshly prepared food without waiting.

On the management platform of the management center 1 (cloud computer), an application server, a streaming server, a database server, and a log server that manages connection records are constructed to control Web contents from ordering to payment.

By tapping the application icon or link on the display screen of the user's communication terminal 2, the management center 2 is requested to display / play the content of the application, and the management center 2 sends the target content to the user's terminal 2 and the user. It is displayed on the display screen of the terminal 2. The application for performing the process from ordering to payment may be downloaded to the user's communication terminal 2 without being built on the management platform.

As shown in FIG. 2, the cooking / delivery station 4 is divided into a cooking area 6 and a receiving area 7 by a delivery box 5, and a communication terminal 3 capable of two-way communication with the management center 1 is arranged in the cooking area 6 to provide a receiving area. A table 8 or the like is arranged in the 7 so that it can be eaten on the spot as well as received.

A plurality of signage devices 9 are provided on the delivery box 5, one of which displays the received (cooking) number and user name, and the other signage device 9 is being provided (placed on a shelf). The number and user name are displayed, and the number and user name during storage (refrigerator, etc.) are displayed on the other signage device 9.

As shown in FIG. 3, a camera 10 is provided on the inner side surface (ceiling surface) of the delivery box 5, and the situation inside the delivery shelf 5, that is, whether the cooked food is placed in the delivery shelf 5 by this camera. Whether or not it is placed, as shown in FIG. 3, the individual product code 12 such as the QR code (registered trademark) attached to the food box 11 containing the food is read and entered into the box. Identify the food you are eating.

The product individual code 12 includes information such as the orderer, the ordered product, and the receiving time. The product individual code 12 is created by the management center 2 and transmitted to the cooking / delivery station 4 according to the contents of the order from the user, printed out at the cooking / delivery station 4, and the printed sheet is attached to the food box 11. To wear.
In the embodiment of FIG. 7 described later, the product individual code 12 information is also transmitted to the user's communication terminal 2.

The information of the product individual code 12 acquired by the camera 10 is sent to the management center 1, and the management center 1 notifies the user that the ordered food is completed. Further, based on the information from the camera 10, transmission is also performed from the management center 1 to the signage device 9, and the signage device 9 displays the current status of the ordered food.

In this embodiment, the current state of food is determined by the light guide plate 13 provided on the food placing surface of the delivery shelf 5.
As shown in FIGS. 4 and 5, the light guide plate 13 is provided with notches 14 for diffuse reflection and reflection sheets 15 on the bottom surface and the left and right side surfaces, and a light source 16 having an LED chip is arranged at a position facing the back surface. The light from 16 is concentratedly radiated from the upper surface (product mounting surface) and the front surface.

The LED chips are prepared in red, green, yellow, etc., the delivery box 5 containing the food box 11 is red, and the delivery box 5 in which the food box is collected in a refrigerator or the like after a predetermined time has passed. Is displayed in yellow, and the accepted delivery box 5 that will contain the food box is displayed in green.

Further, another camera connected to the management center 2 may be installed in the cooking / delivery station 4, and the face recognition of the user who has entered the cooking / delivery station 4 may be performed by this camera.

Face recognition can be used, for example, by entering the cooking / delivery station 4 and taking another person's order even though the order has not been placed, or by mistakenly making an order for another person's order. It is conceivable to recognize a user or the like who frequently ends up and notify the communication terminal 3 installed in the cooking / delivery station 4 from the management center 2 with an alarm.

Next, the flow from ordering to settlement of accounts will be described with reference to FIG. First, when the "login" button is clicked on the login screen shown in FIG. 6 (a), communication with the management center 2 is started, and the product selection screen shown in (b) is displayed. In addition to the main food (for example, sushi burrito), soups and drinks can be selected on the product selection screen. Multiple foods are displayed, and you can select them by clicking "Add to basket" according to your preference.

When you have finished selecting products, click the "Go to cashier" button to display the contents (ordered contents) in the basket shown in (c). You can select toppings and sauces on this screen.

After confirming the order details, the screen moves to the payment screen shown in (d). On this payment screen, a plurality of payment methods can be selected, and a button for shifting to the new registration screen is also provided so that new registration can be performed.

When the payment is completed, the screen shifts to the receiving time specification screen shown in (e). The user specifies a time that is convenient for him / her within the available time of the product. After that, if you click the confirmation button, the screen will move to the reception code display screen shown in (f). The product individual code 12 is displayed on this reception code display screen.

On the other hand, the management center 1 that receives the order from the user's terminal 2 transmits the product individual code 12 that encodes the order contents to the communication terminal 3 of the cooking / delivery station 4. At the cooking / delivery station 4, the product individual code 12 is printed out from the communication terminal 3, and the cook cooks according to the ordered contents. The cooked foods that have been conditioned are placed in a predetermined delivery shelf 5 that is linked one-to-one with the product individual code 12.

As described above, the bottom surface of the delivery shelf 5 is composed of a light guide plate, and the display color of the delivery shelf 5 is displayed to indicate that the product is being cooked, provided (containing cooked food), or stored. By making it different from the display color of the shelf 5, the status of the cooked food ordered by oneself can be visually recognized even from a distance.

Further, a sensor for detecting the presence or absence of a product is provided inside the delivery shelf 5. As described above, based on the information from the management center 2, the cooking and delivery station 4 is cooked so that the cooked food (food) is prepared according to the time when the user visits the store, and the finished cooked food is delivered. Put it in the shelf 5.

However, it may not come to the store within the time due to the convenience of the user. In this case, if the store is left in the delivery shelf 5 for a long time, the freshness will be reduced and the store cannot be used as the delivery shelf during that time. Therefore, in the present invention, the information of the sensor in the delivery shelf 5 is transmitted to the management center 2, and the time when the cooked food is stored in the delivery shelf 5 is also managed in the management center 2, and a predetermined time elapses. If this happens, the management center 2 transmits an instruction to collect the cooked food to the terminal 3 installed at the cooking / delivery station 4. At the cooking / delivery station 4, the instructed cooked food is removed from the shelf and stored in the refrigerator or discarded.

If the collection of cooked foods is left to the cooking and delivery station, the management time may be neglected, and even if it can be managed accurately, it is difficult to prove that it could be managed in the unlikely event. By managing it at the management center, it can be recorded and it is preferable in terms of reliability.

FIG. 7 shows an embodiment in which a plurality of food boxes 11 are placed on one shelf 20 without providing individual delivery shelves.
In this embodiment, the hook 21 provided on the shelf 20 and the food box 11 are connected by a connecting member 22 such as a string or paper tape so that the food box 11 does not fall from the shelf 20.

The connecting member 22 may be selected so that it can be cut with a small force, but it may be configured so that the food of another person is not accidentally brought back.
For example, the information of the product individual code 12 is transmitted from the management center to the user's communication terminal 2, and the user reads the product individual code 12 of the sheet attached to the food box 11 which is considered to be the ordered product. The read product individual code is compared with the product individual code transmitted from the management center, and if they match, it is determined that the food is ordered by the user, and a signal from the management center or the user's communication terminal 2 is used to connect to the hook 21. Release the connection state.

1 ... management center, 2 ... terminal owned by the user, 3 ... terminal provided in the cooking and delivery station, 4 ... cooking and delivery station, 5 ... delivery shelf, 6 ... cooking area, 7 ... receiving area, 8 ... Table, 9 ... signage device, 10 ... camera, 11 ... food box, 12 ... product individual code, 13 ... light guide plate, 14 ... notch for diffuse reflection, 15 ... reflective sheet, 16 ... light source, 20 ... shelf, 21 ... hook , 22 ... Connecting member.

As shown in FIG. 2, the cooking / delivery station 4 is divided into a cooking area 6 and a receiving area 7 by a delivery shelf 5, and a communication terminal 3 capable of two-way communication with the management center 1 is arranged in the cooking area 6 to provide a receiving area. A table 8 or the like is arranged in the 7 so that it can be eaten on the spot as well as received.

A plurality of signage devices 9 are provided on the delivery shelf 5, one of which displays the received (cooking) number and the user name, and the other signage devices 9 are being provided (placed on the shelf). The number and the user name are displayed, and the number and the user name during storage (such as a refrigerator) are displayed on the other signage device 9.

As shown in FIG. 3, transfer internal side (ceiling surface) of the rack 5 to the camera 10 is provided, or the status of the transfer rack 5 by the camera, that is, food cooked in the transfer rack 5 is placed Whether or not, if it is placed, as shown in FIG. 3, the product individual code 12 such as the QR code attached to the food box 11 containing the food is read, and the food contained in the box is read. Identify.

The LED chips are prepared in red, green, yellow, etc., the delivery shelf 5 containing the food box 11 is red, and the delivery shelf 5 in which the food box is collected in a refrigerator or the like after a predetermined time has passed. The color of the delivery shelf 5 that has already been accepted, which will contain the food box, is displayed in yellow.

Claims (4)

A management center built on a cloud computer or the like, a communication terminal such as a smartphone owned by a user capable of two-way communication with the management center, and a cooking / delivery station that receives and displays commands from the management center. It is a food order delivery system consisting of a communication terminal.
The communication terminal such as the smart phone accesses the management center, places an order and makes a payment to the management center via the ordering application, and then makes an order and payment.
The management center creates an image-recognizable product individual code such as a QR code (registered trademark) according to the order contents, and transmits this product individual code to a communication terminal arranged at the cooking and delivery station.
The cooking / delivery station cooks food according to the received product individual code information, prints out the product individual code, and attaches the printed product individual code to the food box.
Furthermore, the product individual code is read by the camera, the management center is notified that the product is completed, and the management center receives this notification and notifies the user that the product is completed. system. In the food order delivery system according to claim 1, the product individual code is also sent to the communication terminal of the user who placed the order, and when the user receives the product, the user sends the product individual code affixed to the food box to the communication terminal. A food order delivery system that reads in and compares it with the product individual code that has already been sent to the communication terminal from the management center, and confirms that the product is an ordered product if they match. In the food order delivery system according to claim 1 or 2, the cooked food is stored in a separate delivery box, and a light guide plate is provided on the food placing surface of the delivery box, and the color emitted by the light guide plate is provided. A food order delivery system characterized by distinguishing between food status indications such as during cooking, serving and storage. In the food order delivery system according to any one of claims 1 to 3, a camera is installed at the cooking / delivery station, and the face of the person who entered the station and the number of the delivery shelf received are sent to the management center. A food order delivery system characterized by sending.

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