JP2020101842A - Food product order delivery system - Google Patents

Abstract

To provide a food product order delivery system capable of receiving freshly cooked food just in time without waiting time.SOLUTION: If user does not arrive to a store in time due to the user's convenience, in a case putting in a delivery shelf 5 for a long time, the freshness is deteriorated and the delivery shelf cannot be used as a delivery shelf during that time. Therefore, according to the present invention, information of a sensor in the delivery shelf 5 is transmitted to a management center 2 and cooked food is managed in the delivery shelf 5 in the management center 2 during storing, and when a predetermined time elapses, an instruction of collecting the cooked food is transmitted to a terminal 3 installed in a cooking and delivering station 4 from the management center 2. In the cooking and delivery station 4, the cooked food instructed is removed from a shelf, and is stored in a refrigerator or discarded.SELECTED DRAWING: Figure 1

Description

The present invention relates to a system from ordering to receiving food through a communication terminal such as a smart phone.

Patent Document 1 proposes a hygienic food order receiving system in which a cook or a waiter does not touch cash when delivering food. Specifically, the order/payment station and the food preparation station are separated, the food preparation station receives the information from the order/payment station, and the food according to the order is prepared at the food preparation station. I try to receive the finished food at the station.

In Patent Document 2, as an unmanned store system, the transaction amount is calculated based on the product data that is selectively input by a terminal such as a smart phone, and after the transaction amount is settled, the product data is transmitted to the product management device. However, the contents in which a product corresponding to the transmitted product data is retrieved, taken out from the storage shelf, and transported to the receiving stand by the transport device are disclosed.

Patent Document 3 discloses an automatic food vending apparatus including an interactive optical device. This food vending machine is selectively controlled in at least three different optical signal modes each displaying a specific operation to be performed by the user.

In Patent Document 4, when the customer selects deposit on the touch panel, the key of the laundry loading slot is automatically unlocked, the laundry is loaded from this article loading slot, and correspondingly, it is received from the reception slip delivery slot. Receive the slip. On the other hand, in receiving laundry, it is disclosed that when a delivery is selected on the touch panel, a specific locker number is notified and the laundry is received from this locker.

JP-A-02-504658 Japanese Patent Laid-Open No. 05-120521 Special table 2011-521337 Japanese Patent Application Laid-Open No. 07-065231

In the food delivery system disclosed in Patent Document 1, cash is excluded, which is preferable from the viewpoint of hygiene, but when cooking takes time, it is necessary to wait until it is completed, so there is no problem of time efficiency. Not considered.

In the unmanned stores disclosed in Patent Documents 2 to 4, the customer is informed of the number of the box in which the specific product is stored so that the specific product (such as laundry) can be delivered to the specific customer without fail. However, the time from ordering to the completion of food cannot be used effectively.

Especially in the case of cooked foods, the freshness and taste decrease with the lapse of time after cooking, so it is preferable to be able to provide the user with fresh foods without waiting time, but it is traditionally necessary to satisfy both of these at the same time. could not.

In order to solve the above problems, a food order delivery system according to the present invention includes a management center built in a cloud computer and the like, and a mobile terminal such as a smart phone owned by a user capable of two-way communication with the management center, The terminal is arranged in a cooking and delivery station and receives and displays a command from the management center. The management center sends a food order application to the smart phone in response to a request from the smart phone, and the smart The phone selects the ordered food and the time of completion to the management center via the received ordering application and makes a payment,
The management center sends the receipt number of the order that has been settled and the type of food to the terminal located in the cooking and delivery station, and the cooking and delivery station delivers the food product corresponding to the order corresponding to the receipt number. Placed on a shelf, the management center receives a signal from a sensor provided on the delivery shelf, and when it senses that the food placed on the delivery shelf has passed a predetermined time, the food is sent to the terminal of the cooking and delivery station. Send a command to retrieve from the shelf.

A camera may be installed at the cooking and delivery station. By imaging the face of the person who entered the station and the number of the delivery shelf received by the camera and transmitting it to the management center, it is possible to check the take-away of other people's products and intrusion of suspicious people into the station, and as a safety measure It can be useful.

According to the present invention, the user can place an order at a place away from the cooking/delivery station and spend time until the user arrives at the cooking/delivery station. You can pick it up.

A light guide plate is provided on the inner surface of the delivery shelf arranged at the cooking/delivery station to indicate that the status of the food, specifically, that the food is being cooked, being served (containing cooked food), or being stored. By changing the color of the light board, you can check the status of the ordered product from a distance.

Even if the number of users and cooking/delivery stations is increased, only one management center is required and efficient operation is possible. In particular, the decision on the disposal of food is not provided by the on-site cook, but is provided because the management center decides that a predetermined time has passed after setting on the delivery shelf and instructs the cooking and delivery station. The reliability of the quality of the food is

Overall configuration diagram of a food order delivery system according to the present invention Figure showing an example of a cooking and delivery station that is part of the order delivery system for the food Flow chart explaining the flow from ordering to settlement

As shown in FIG. 1, a food order delivery system according to the present invention is connected to a management center 1 in which a management platform is built in a cloud computer or the like, and the management center 1 via a network such as the Internet so as to be capable of bidirectional communication. A terminal 2 such as a smart phone owned by a user, and a terminal 3 capable of two-way communication with the management center 1 provided in a cooking/delivery station 4 for delivering cooking and cooked food.

In this system, for example, when a user gets on a train at A station and gets off at B station, when he or she walks toward A station, he/she selects an item he/she wants to eat from a smart phone and orders it. It is a system that allows you to pick up fresh food without waiting time by designating the pick-up time according to the time you get off.

On the management platform of the management center 1 (cloud computer), an application server for controlling Web contents for ordering to payment, a streaming server, a database server, and a log server for managing connection records are built.

By tapping an application icon or link on the display screen of the user's terminal 2, the management center 2 is requested to display/play the content of the application, and the management center 2 sends the target content to the user's terminal 2 It is displayed on the display screen of the terminal 2.

As shown in FIG. 2, the cooking/delivery station 4 is divided into a cooking area 6 and a receiving area 7 by a delivery shelf 5, and a terminal 3 capable of two-way communication with the management center 1 is arranged in the cooking area 6 and the receiving area 7 is provided. The table 8 and so on are arranged so that people can not only pick up but also eat on the spot.

A plurality of signage devices 9 are provided on the delivery shelf 5, one of which displays the number of the accepted (during cooking) and the user name, and the other signage device 9 is being provided (is placed on the shelf). No.) and the user name are displayed, and the other signage device 9 displays the number (user's name, etc.) being stored and the user name.

A camera is provided on the inner side surface (ceiling surface) of the delivery shelf 5, and the situation in the delivery shelf 5, that is, whether or not the cooked food is placed in the delivery shelf 5 is placed by the camera. Reads the two-dimensional bar code attached to the box containing the food and identifies the food contained in the box.

The information acquired by the camera is sent to the management center 1, the management center 1 notifies the user of the current status of the ordered food, and the management center 1 also sends the signage device 9 to the signage device 9. The current status of the ordered food is displayed in. As described above, in the present invention, the worker at the cooking/delivery station 4 only cooks and does not exchange money, judge food collection, and respond to customers, which is preferable in terms of efficiency and hygiene.

A camera 10 connected to the management center 2 is installed in the cooking/delivery station 4. The camera 10 recognizes the face of the user who has entered the cooking/delivery station 4.

As a usage form of face recognition, for example, even if no order has been placed, the user may come into the cooking/delivery station 4 and take an order made by another person, or may make an order but mistaken for an order made by another person. It is conceivable that the management center 2 recognizes a user who has a large number of accidents, and notifies the terminal 3 installed in the cooking/delivery station 4 of an alarm.

Next, an explanation will be given based on the flow chart 3 from order to settlement of accounts. First, when the "login" button is clicked on the login screen shown in FIG. 3(a), communication with the management center 2 is started, and the product selection screen shown in (b) is displayed. On the product selection screen, soups and drinks can be selected in addition to the main food (eg, sushi burrito). Multiple food items are displayed, and you can select them by clicking "Add to basket" according to your preference.

When the product selection is complete, click the "Checkout" button to display the contents of the basket (ordered contents) shown in (c). This screen allows you to select toppings and sauces.

After confirming the order details, the settlement screen shown in (d) is displayed. On this payment screen, a plurality of payment methods can be selected, and a button for transitioning to the new registration screen is provided so that new registration can be performed.

When the settlement is completed, the screen shifts to the receiving time designation screen shown in (e). The user designates his or her convenient time within the time when the product can be provided. After that, if the confirmation button is clicked, the screen shifts to the reception number display screen shown in (f).

On the other hand, the management center 1 that has received the order from the user's terminal 2 transmits the order content to the terminal 3 of the cooking/delivery station 4. At the cooking/delivery station 4, the order details are printed out from the terminal 3, and the cook cooks according to the order details. The cooked foods are put in a predetermined delivery shelf 5 linked to the reception number on a one-to-one basis.

The bottom surface and the side surface of the delivery shelf 5 are composed of light guide plates, and the display color of the delivery shelf 5 indicates that it is being cooked, provided (containing cooked foods) or stored. By making it different from the display color, it is possible to visually check the status of the cooked food item that you ordered from a distance.

Further, a sensor for detecting the presence or absence of a product is provided inside the delivery shelf 5. As described above, the cooking/delivery station 4 performs cooking based on the information from the management center 2 so that the cooked food (food) is completed at the time when the user comes to the store, and delivers the finished cooked food. Put in shelf 5.

However, there is a case where the user does not come to the store in time due to the convenience of the user, and in this case, if it is left in the delivery shelf 5 for a long time, the freshness is deteriorated and it cannot be used as the delivery shelf during that time. Therefore, in the present invention, the information of the sensor in the delivery shelf 5 is transmitted to the management center 2, and the management center 2 also manages the time when the cooked food is stored in the delivery shelf 5, and the predetermined time elapses. In this case, the management center 2 transmits an instruction to collect cooked foods to the terminal 3 installed in the cooking/delivery station 4. At the cooking/delivery station 4, the instructed cooked product is removed from the shelf and stored in the refrigerator or discarded.

If the cooking and delivery station is entrusted with the collection of cooked food, the management time may be neglected, and even if it is managed correctly, it is difficult to prove that it could be managed in case of emergency. By managing at the management center, it can be kept as a record, which is preferable in terms of reliability.

1... Management center, 2... Terminal owned by user, 3... Terminal provided in cooking/delivery station, 4... Cooking/delivery station, 5... Delivery shelf, 6... Cooking area, 7... Reception area, 8... Table, 9... Signage device, 10... Camera.

Claims (3)

A management center built on a cloud computer, a mobile terminal such as a smart phone owned by a user who can perform two-way communication with this management center, and a cooking/delivery station that receives and displays commands from the management center. A food order delivery system consisting of a terminal,
The management center transmits a food ordering application to the smartphone in response to a request from the smartphone,
The smart phone selects the ordered food and the finished time to the management center through the received order application and makes a payment,
The management center sends the receipt number of the order that has been settled and the type of food to the terminal arranged at the cooking and delivery station,
The cooking and delivery station puts the finished food product according to the order on the delivery shelf corresponding to the receipt number,
The management center receives the signal from the sensor provided on the delivery shelf, and when it detects that the food placed on the delivery shelf has passed a predetermined time, collects the food from the shelf at the terminal of the cooking and delivery station. An order delivery system for food products, characterized in that it sends a command to do so. 2. The order delivery system for food according to claim 1, wherein a light guide plate is provided on an inner surface of the delivery shelf, and a color of the light guide plate distinguishes the food state indications such as cooking, serving and storing. An order delivery system for food products, which is characterized by that. The food order delivery system according to claim 1 or 2, wherein a camera is installed in the cooking and delivery station, and the face of the person who entered the station and the number of the delivery shelf received are transmitted to the management center. An order delivery system for food products.

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