JP2019114207A - Turn management system, reservation method and turn management program - Google Patents

Abstract

To provide a turn management system for satisfactorily managing an appointment divided into a plurality of parts.SOLUTION: A turn management system 1 includes: reception means for receiving an appointment input for registering appointment information from a user and registering the appointment information on the basis of the appointment input during receiving a turn waiting appointment; continuous reception means for causing the reception means to perform a continuous reception for continuously receiving a second and subsequent appointment inputs in order to register the second and subsequent appointment information after receiving a first appointment input or registering the first appointment information on the basis of a user's input; and calculation means for setting a waiting time of turn waiting in each turn waiting appointment. The calculation means sets a waiting time of appointment information included in a set on the basis of a waiting time of appointment information corresponding to the last turn waiting appointment in the set of appointment information including the first appointment information and the second and subsequent appointment information.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an order management system, a reservation method, and an order management program for managing the waiting of a user in a facility or the like.

  Conventionally, in a restaurant, a shop that performs window services such as a mobile phone shop, and a facility such as a barber / beauty salon or a hospital, to manage the reservation for waiting for the user's turn to provide the service and the reservation with time specification. Technology is provided.

  For example, there is known a technique related to an order management system capable of managing the order waiting in a facility in units of order waiting blocks including a plurality of order waiting sets and guiding a plurality of sets in a block unit.

JP, 2017-138657, A

  For example, in the case of using the restaurant with a large number of people exceeding the allowable number of one table, it was necessary to make a reservation by dividing it into a plurality of tables. In addition, for example, when using a hairdresser as a family, it was necessary to make a reservation for each individual.

  There has been a desire to manage such reservations by multiple groups of the same group. On the other hand, the technology described in Patent Document 1 manages waiting of order in units of blocks including a plurality of waiting groups according to the number of people and the number of groups, and collects a plurality of reservations by the same group. Could not manage.

  The present invention has been made in view of the above circumstances, and an object of the present invention is to provide an order management system for suitably managing a plurality of divided reservations.

In order to solve the above problems, the present invention is an order management system for managing an order waiting in a facility, comprising:
Accepting means for accepting a reservation input for registering reservation information from the user upon acceptance of the waiting for order reservation, and registering the reservation information based on the reservation input;
On the basis of the input of the user, the reception of the first reservation input or the registration of the first reservation information is continuously received, and the second and subsequent reservation inputs for registering the second and subsequent reservation information are continuously received. Continuous reception means to be performed by the reception means;
Calculating means for setting a waiting time for waiting for each of the waiting reservations;
In the set of reservation information including the first reservation information and the second and subsequent reservation information, the calculation means includes the reservation information included in the set based on the waiting time of the reservation information corresponding to the last waiting reservation. Setting the waiting time of

  With such a configuration, it is possible to continuously receive inputs for a plurality of reservations. Further, the same waiting time is set for reservations (a set of reservation information) of the same group divided into a plurality of parts. Thereby, the waiting time of the reservation of the same group can be collectively shown.

In a preferred embodiment of the present invention, the accepting means accepts, as the reservation input, an answer to one or more questions including a common question,
An answer to the common question in the second and subsequent reservation inputs is set based on an answer to the common question in any of the reservation inputs between the first reservation input and the reservation input. It is characterized by
With such a configuration, when making a plurality of reservations in succession, the user does not need to input a question having a common answer each time, and the operation for the reservation becomes simple.

In a preferable mode of the present invention, the reception means receives specification of distribution of the number of persons for each reservation input at the time of the continuous reception.
With such a configuration, the distribution of the number of people of reservations divided into plural can be determined by the user's input, and the reservation reflecting the user's wishes can be received.

In a preferred embodiment of the present invention, the apparatus further comprises changing means for managing the reservation information,
A part or all of the operation performed via the changing unit with respect to any one of the reservation information included in the set is reflected in each of the reservation information included in the set.
With such a configuration, it is possible to manage collectively the set of reservation information. For example, when performing cancellation or the like on a set of reservation information, it is possible to cancel each of the pieces of reservation information formed in a single operation.

A preferred embodiment of the present invention is characterized by further comprising continuous upper limit setting means for setting a continuous upper limit as the upper limit of the number of waiting reservations which are continuously received by the continuous reception.
With this configuration, it is possible to limit the number of waiting reservations that can be received continuously, and it is possible to avoid receiving a number of reservations that are difficult to guide simultaneously. For example, when the store has only six seats in total, even if eight reservations are received in succession, it is not possible to simultaneously give a guide. Also, if the user divides the group more than necessary, for example, by dividing the group into eight reservations, the seats of the store may be filled with a small number of people, which may reduce the efficiency of the store's sales. . By being able to set the continuous upper limit, such a disadvantage can be avoided.

In a preferred embodiment of the present invention, the continuous upper limit setting means sets the continuous upper limit based on usage information of the facility.
With such a configuration, it is possible to flexibly set the continuous upper limit according to the usage condition of the facility.

In a preferred embodiment of the present invention, the reservation information includes a guide number for guiding the user.
The reception means is characterized in that the same guide number is given to reservation information included in the same set.
With such a configuration, it is possible to collectively guide group customers who have made a plurality of reservations by continuous reception.

The present invention is a reservation method for managing a queue in a facility, comprising:
An acceptance step of accepting a reservation input for registering reservation information from the user upon acceptance of a waiting for reservation, and registering the reservation information based on the reservation input;
On the basis of the input of the user, the reception of the first reservation input or the registration of the first reservation information is continuously received, and the second and subsequent reservation inputs for registering the second and subsequent reservation information are continuously received. Continuous reception steps to be performed,
Setting the waiting time for setting the waiting time for each of the waiting reservations;
In the setting step, in the set of reservation information including the first reservation information and the second and subsequent reservation information, the reservation information included in the set based on the waiting time of the reservation information corresponding to the last waiting reservation. Setting the waiting time of

The present invention is an order management program for managing order waiting in a facility, comprising:
Accepting means for accepting a reservation input for registering reservation information from the user upon acceptance of a waiting reservation for a turn, and accepting information for registering the reservation information based on the reservation input;
On the basis of the input of the user, the reception of the first reservation input or the registration of the first reservation information is continuously received, and the second and subsequent reservation inputs for registering the second and subsequent reservation information are continuously received. Continuous reception means to be performed by the reception means;
Function as calculating means for setting a waiting time for waiting for each of the waiting reservations,
In the set of reservation information including the first reservation information and the second and subsequent reservation information, the calculation means includes the reservation information included in the set based on the waiting time of the reservation information corresponding to the last waiting reservation. Setting the waiting time of

  According to the present invention, it is possible to provide an order management system for suitably managing a plurality of divided reservations.

It is a functional block diagram of order management system concerning an embodiment of the present invention. It is a hardware block diagram of the order management server which concerns on embodiment of this invention. It is a figure showing an example of reservation information concerning an embodiment of the present invention. It is an example of a screen display of the reception screen which concerns on embodiment of this invention. It is a process flowchart at the time of receiving a reservation via the reception screen which concerns on embodiment of this invention. It is an example of a screen display of the question screen which concerns on embodiment of this invention. It is an example of a screen display of the confirmation screen which concerns on embodiment of this invention. It is an example of a screen display of the reservation completion screen which concerns on embodiment of this invention. It is an example of a screen display of the management screen which concerns on embodiment of this invention.

  Hereinafter, an order management system according to the present invention will be described using the drawings. The embodiment described below is an example of the present invention, and the present invention is not limited to the following embodiment, and various configurations can be adopted.

  For example, although the configuration, the operation, and the like of the order management system are described in the present embodiment, a method, a server device, a computer program, a recording medium, and the like having the same configuration can also achieve the same effects. Also, the program may be stored in a recording medium. By using this recording medium, for example, the program can be installed in a computer. Here, the recording medium storing the program may be a non-transitory recording medium such as a CD-ROM.

  In the present embodiment, a case is described in which a reservation acceptance from a user (customer) is performed when using a restaurant. The present invention is applied to users from various facilities such as restaurants, barbers / beauty salons, commercial facilities, hospitals, clinics (clinics), public facilities, game centers, and amusement facilities that provide experience-type attractions. It can be used when accepting a reservation, and there are no particular restrictions on the type of facility or service used.

  Further, in the following, the waiting time is a time which is a standard for the user who has visited the store to be scheduled to receive the service. In the present embodiment, for example, the waiting time is presented to the user in the form of “120 minutes”. The waiting time calculated in the present invention does not necessarily have to be presented to the user in the form of the remaining time until the service provision, for example, the time obtained by adding the waiting time to the reception time, ie, the service can be provided. It may be presented in the form of scheduled time, etc. Also, when there is no need to wait for the turn, that is, when the waiting time is "0 minutes", in this example, it is treated as having a waiting time of 0 minutes. The waiting time is the number of people or groups who are waiting in turn first, the number of staff and seats for providing services, the number of service providing elements such as windows, and the provision of services per customer (one group) set in advance. It may be calculated based on time or the like.

  In the present embodiment, “wait-to-wait reservation” indicates a process for the user to apply in advance and reserve for provision of service. The user who has made a waiting reservation obtains an answer that serves as a guide for at least one of the time and the order of providing the service. In this example, the user participates in waiting for a turn by making a reservation for waiting for a turn, and shows a form for receiving the provision of service when the turn comes. In the waiting-to-order reservation, when the user is at the end of the turn and the turn comes, the user participates in order with the type of receiving the service provided and the designation of the future reservation date and time from the day or the next day. The order is adjusted so that the users are arranged in a predetermined order such as the top of the matrix at the date and time specified by the user, and when the order is turned, it includes a form of time designation reservation for waiting for service provision. . Also, it may be performed only in the form of one of the waiting reservations, and in addition to the format of the waiting reservation, it is performed from the user with the specification of the future reservation date on the current day or the next day. The service may be provided in the form of a timed reservation received at the scheduled time.

  When the user participates in the queue at the end of the order, a number (guidance number) assigned to the user is presented after completion of the reservation. In the case of time designation reservation waiting for the turn, the date and time designated by the user become the reservation time. The user visits the store based on the number or the reservation time (reservation date and time) to receive a service. When participating in the waiting order in the form of a normal waiting reservation lined up at the end of the order, the user is presented to the user with the waiting time and the scheduled time for receiving the service, instead of or in addition to the number assigned to the user It may be configured to

  The user who has visited the store is called by store staff (employee) or machine voice when his turn comes. Then, they are guided by the staff and move to a seat or counter to receive a real service offer. In order to participate in the waiting time in the form of time reservation reservation, it participates in the normal waiting time at a predetermined timing, such as a certain time before the reservation time (reservation date and time), and starts the order at the specified time The order is adjusted as needed to line up.

  In the present invention, reservation input refers to an input for registering reservation information, and continuous acceptance refers to continuously receiving a plurality of reservation inputs for registering a plurality of reservation information. In the present embodiment, the reservation input includes answers to a plurality of questions. Further, a plurality of reservation information corresponding to a plurality of reservation inputs continuously input by the continuous reception are collectively managed as a set of reservation information.

  Further, in the present invention, the common question refers to a question item omitted in continuous reception. If the reservation is made by the same user, it is possible to set as the common question a question item that has a common answer. For example, the telephone number of the representative can be set as the common question. In the present embodiment, it is possible to set whether to make a common question for each question item.

  FIG. 1 is a functional block diagram showing an overview of the order management system according to the embodiment of the present invention. The order management system 1 is based on requests from the order management server 2, a database DB storing information on reservations, a reception terminal 20 installed in a restaurant store and used for reception of a reservation, and the reception terminal 20. Operated by the printer 30, the user terminal 40 operated by the user, and the staff of the store. And a store terminal 50.

  The order management server 2, the reception terminal 20, the user terminal 40 and the shop terminal 50 are configured to be communicable via the network NW. The reception terminal 20 and the printer 30 are configured to be communicable by wire or wirelessly.

  FIG. 2 is a diagram showing the hardware configuration of the order management server 2. The order management server 2 communicates with an arithmetic unit (CPU 201), a main storage unit (RAM 202), an auxiliary storage unit (storage unit 203) such as an HDD, an SSD, or a flash memory, and external devices via a network NW. A communication device 204, which is an interface for operation, an input device 205, and an output device 206 are provided. In addition, the storage device 203 stores an order management program 208 and the like that exerts the function in cooperation with the operating system 207 and the operating system 207.

  The reception terminal 20, the user terminal 40, and the shop terminal 50 are various input / outputs including an arithmetic device such as a CPU, a main storage device such as a RAM, an auxiliary storage device such as an HDD or SSD, a flash memory, and connection means to the network NW. It is possible to use a general-purpose computer device such as a personal computer, a smart phone, a tablet terminal or the like provided with a device or the like. The reception terminal 20 includes an input unit 21 (touch panel) that doubles as a display unit, the user terminal 40 includes an input unit 41 and a display unit (not shown), and the shop terminal 50 includes an input unit 51 and a display unit (not shown) ).

  The reception terminal 20 stores a web browser application for using a web page for reservation. The reception terminal 20 may store a reservation application for making a reservation for a store instead of or in addition to the web browser application.

  The printer 30 is connected to the reception terminal 20 in a wired or wireless manner, and performs printing on the sheet by the ticket issuing unit 31 based on the print request from the reception terminal 20.

  The user terminal 40 stores a web browser application for using a web page for reservation. The user terminal 40 may store a reservation application for making a reservation for a store instead of or in addition to the web browser application.

  The user registers and changes reservation information via the reception terminal 20 and the user terminal 40. The change of the reservation information includes, for example, a spontaneous cancellation (cancellation) of the reservation by the user. The user can change reservation information, etc., through a terminal different from the terminal that made the reservation, with respect to the reservation information registered through a certain terminal (for example, the reception terminal 20 or the user terminal 40) It may be

  The store terminal 50 stores a web browser application for using a web page for management. The shop terminal 50 may store a management application for managing the shop instead of or in addition to the web browser application.

  The staff performs confirmation and management of reservation, registration of reservation information, change, etc. via the shop terminal 50. The change of the reservation information includes, for example, cancellation (cancellation) of the reservation by the staff. The staff may operate the reception terminal 20 or the shop terminal 50 to input information on reservation in place of the user.

  In the present embodiment, as the waiting reservation, the reception terminal 20 receives a normal waiting reservation, and the user terminal 40 receives the waiting reservation in the normal waiting reservation and the time designation reservation for the waiting time. . Note that, instead of or in addition to the user terminal 40, a configuration may be adopted in which the time designation reservation waiting for the turn is received from at least one of the reception terminal 20 and the shop terminal 50.

  A user who visits the store without a prior reservation through the user terminal 40 accepts a normal reservation for waiting in the reception terminal 20 regardless of the presence of the user who is already waiting for the rotation (normal waiting for reception Reservation), receive service provided. Alternatively, the staff may accept the acceptance via the acceptance terminal 20 at the storefront on behalf of the user.

  The order management system 1 includes one or more reception terminals 20, printers 30, user terminals 40, and shop terminals 50. In addition, the number of the reception terminal 20, the printer 30, and the shop terminal 50 does not have to be one for each shop, and a plurality of cars may be used for one shop. Further, the management terminal may be configured to use the management web page from the reception terminal 20, and the reception terminal 20 may also serve as the shop terminal 50.

  The order management server 2 includes a receiving unit 3, a continuous receiving unit 4, a calculating unit 5, a changing unit 6, a continuous upper limit setting unit 7, and a display unit 8. Here, each processing means for realizing the functional configuration included in the order management server 2 in the present embodiment is not necessarily included in one server apparatus, and is a configuration provided in a plurality of computers, It is also good. For example, a server including the reception unit 3, the continuous reception unit 4, the calculation unit 5, the change unit 6, and the continuous upper limit setting unit 7 for registering or changing a reservation received from the user terminal 40 or the like, setting a reservation screen, etc. The order management server 2 may be configured by a device, and a server device including the display means 8 and performing display processing of a predetermined screen in response to display requests from the reception terminal 20, the user terminal 40, and the shop terminal 50. .

  The database DB stores information used by the order management system 1. In the present embodiment, the database DB includes reservation information, question contents, user information, store information, and the like.

  FIG. 3 is a diagram showing an example of reservation information in the present embodiment. As shown in the illustrated example, the record of the reservation information includes a reception ID of reservation, group information (group) indicating a combination of reservation information registered by continuous reception described later, and a user ID of a user who made the reservation. The store ID of the reserved store, the reception date and time indicating the date and time when the reservation was received, and the time reserved for waiting for a designated time (the date and time after the current day or the next day with respect to the reception date and time) Indicates the reservation date and time, the number of people in the reservation, the seat type indicating the type of the reserved seat (“table”, “counter”, etc.), the telephone number, and the reservation status (“pre-guided”, “guided”, There is a reservation status indicating “absent”, “cancellation”, and a guide number used for calling a user at a store. In addition to this, it may have reserved product contents, service contents and the like. As shown here, in the present embodiment, the same guide number is given to the reservation information that constitutes the same set, and is registered as the reservation information.

  The accepting means 3 accepts a reservation input relating to a reservation from the user, and stores it in the database DB as reservation information. In the present embodiment, as described later, the input by the user is received via the question screen displayed on the reception terminal, and the reservation information is recorded using the input information. The reservation may be made through the reception terminal 20 or the user terminal 40 installed in the store as in this example, and in addition, a telephone reception via an IVR (Interactive Voice Response) system, an API (Application (API) It may be performed from various routes such as external services via programming interface.

  In the present embodiment, the reception unit 3 receives a reservation input regarding a response to one or more questions or a request of the user. For example, through the question screen, a question regarding the number of people reserved, a telephone number, a name when calling in a store, a questionnaire, etc. is asked, and the user inputs an answer.

  The continuous reception means 4 causes the reception means 3 to perform continuous reception based on the user's input. In the present invention, the continuous reception means the second and subsequent reservation input for registering the second and subsequent reservation information successively after reception of the first reservation input by the reception means 3 or registration of the first reservation information. Point to accept. A set of reservation information including the first reservation information and the second reservation information is registered in the database DB using the first reservation input and the second and subsequent reservation inputs accepted by the continuous reception.

  For example, when making a reservation in succession by two parents and children in a beauty salon, the user inputs information on the reservation of the parent (first reservation input), and inputs a request for continuous reception. The continuous receiving means 4 receives this and makes the receiving means 3 perform continuous reception. When the user inputs information on a child's reservation by continuous reception (second reservation input), the receiving unit 3 determines, based on the reservation input, the first reservation information on the parent's reservation and the second reservation on the child's reservation. Register information as a set.

  The calculating means 5 calculates the waiting time and sets it for each reservation information. For reservation information registered as a set by continuous reception, in the reservation information included in the set, the waiting time for other reservation information is set based on the waiting time of the reservation information corresponding to the last queued reservation. .

  Specifically, for example, a method of calculating the waiting time for each of the reservation information, and setting the waiting time of the other reservation information included in the same set based on the waiting time of the reservation information for which the longest waiting time is calculated. There is. In addition, the time obtained by adding the waiting time calculated based on the number of pieces of reservation information included in the set to the waiting time of the immediately preceding set of reservation information is set as the wait time of the reservation information included in the set You may Besides, any method may be used to set a waiting time based on the waiting time of the reservation information corresponding to the last waiting reservation in the set of reservation information. The set waiting time is used for display processing by the display means 8. The waiting time may be calculated using, for example, the number of groups waiting in turn, the number of provided elements (seats) capable of providing the service content desired by the user, the provision time required for each service content, or the like.

  The changing unit 6 receives a change for the registered reservation information, and stores the changed content in the database DB. In the present invention, part or all of the change to the reservation information via the change means 6 is reflected in each of the other reservation information registered as the same set as the reservation information by continuous reception. The change of reservation information includes, for example, cancellation (cancellation) performed from the user terminal 40 or the store terminal 50, change of status, read / unread setting of reservation information, change of reservation contents such as reservation date and time, number of people, etc. Etc.

  In the present embodiment, a configuration is shown in which a partial change to reservation information is reflected in each of other reservation information registered as the same set as the reservation information. For example, in the present embodiment, a change in reservation information regarding an input to a common question is reflected in each of the same set of reservation information, and a change in other questions is not reflected in the other reservation information. However, the present invention is not limited to this, and all changes to reservation information may be reflected in other reservation information.

  The continuous upper limit setting means 7 sets the continuous upper limit as the upper limit of the number of waiting reservations which are continuously received by the continuous reception. For example, when the continuous upper limit is set to 3, the receiving unit 3 continuously receives up to three waiting reservations. At this time, the continuous reception means 4 causes the reception means 3 to receive the third reservation input according to the user's input continuously after the reception of the second reservation input or the registration of the second reservation information. After the reception of the third reservation input, continuous reception will not be performed.

  In the present embodiment, the continuous upper limit setting unit 7 sets the continuous upper limit based on the usage information of the store. Specifically, the database DB stores usage information such as the number of seats in the store and the guidance status, and sets a continuous upper limit based on the number and position of vacant seats. However, the present invention is not limited to this, and the continuous upper limit may be set by the input via the shop terminal 50 or the number set in advance.

  The display means 8 displays and processes a screen in order to display a reception screen, a management screen and the like when receiving and managing a reservation, and transmits a display processing result. In this example, in order to display the management screen displayed for confirmation of the reservation on the shop terminal 50, the display means 8 performs display processing of the management screen and transmits the display processing result to the shop terminal 50. Further, in order to display the reception screen on the reception terminal 20 or the user terminal 40, the display means 8 displays the reception screen and transmits the display processing result to the reception terminal 20 or the user terminal 40.

  The flow of reception of a waiting reservation in the present embodiment will be described with reference to FIGS. FIG. 4 is a screen display example of the reception screen of the reception terminal 20. As shown in FIG. The reception terminal 20 in the present embodiment is used for receiving a reservation for waiting for a turn from a user who has visited a store, checking the turn of a user who made a reservation, and the like.

  The reception screen W1 includes a reception button W11, a list display unit W12, a total number of sets display unit W13, and a waiting time display unit W14.

  In the list display portion W12, the guide numbers and waiting times of the individual users, the number of people ("the number of people coming to the store" in the illustrated example), and the like are displayed. The total set number display unit W13 displays the total number of sets of users who are waiting for the order, and the waiting time display unit W14 displays the waiting time for the user who is waiting for the order. Note that one or both of the waiting group number and the waiting time need not necessarily be displayed on the reception screen when making a reservation on the reception terminal 20 or the user terminal 40. In the present embodiment, the number of waiting groups and the waiting time can be separately displayed and hidden.

  When the user presses the reception button W11, the reception means 3 starts the reception processing of the reservation for waiting for turn. FIG. 5 is a process flowchart when the order management server 2 accepts a waiting reservation. In step S1, the display means 8 performs display processing, and a question screen is displayed on the reception terminal 20. FIG. 6 is a screen display example of the question screen on the reception terminal 20. As shown in FIG. The question screen W2 includes a caution text W21, an answer input unit W22, a progress display unit W23, and a cancel button W24.

  Here, FIG. 6 (a) is a screen display example of the question screen when the receiving means 3 receives the first reservation input, and FIG. 6 (b) is when the receiving means 3 receives the second and subsequent reservation inputs. It is a screen display example of the question screen of. As shown here, in the present embodiment, when the first reservation input is received, there are three question items: seat type, number of people, and mobile phone number (contact information of the representative); When accepting two or more reservation inputs, only the number of question items are accepted by the user.

  In this embodiment, as described above, when the second and subsequent reservation inputs are received by the continuous reception, the input for the common question (the question regarding "seat type" and "mobile phone number" in FIG. 6A) Acceptance is omitted. At this time, the answer to the common question is set based on the answer to the common question in any of the first reservation input and the reservation input during the reservation input, and the accepting means 3 registers the reservation information. Also, the common question may include, for example, a common question accepted only at the time of second and subsequent reservation input. In the present embodiment, it is possible to individually determine whether each question item is to be set as a common question.

  When the input for all the questions is completed in step S1, the number of continuous acceptance and the continuous upper limit are compared in step S2, and when the number of continuous acceptance does not reach the continuous upper limit, the confirmation screen A including the continuous acceptance button is displayed (Step S3). When the number of continuous receptions reaches the continuous upper limit in step S2, the confirmation screen B not including the continuous reception button is displayed (step S4).

  7A shows an example of screen display of the confirmation screen A, and FIG. 7B shows an example of screen display of the confirmation screen B. As shown in FIG. As shown here, the confirmation screen A includes an answer display unit W31, a registration button W32 ("issuance of ticket issue" in the illustrated example), a continuous reception button W33 ("continue acceptance in the illustrated example"), and a progress display unit W 34 and a cancel button W 35 (“stop” in the illustrated example) are provided. The confirmation screen B includes the same components as the confirmation screen A except for the continuous reception button W33.

  The user confirms the answer input through the question screen W2 so far via the answer display unit W31, and presses the continuous reception button W33 if continuous reception is desired. When the cancel button W35 is selected, the reservation acceptance can be canceled.

  When the continuous reception button W33 is pressed (Yes in step S5), the reservation input is temporarily stored, and the process returns to step S1, and the reception unit 3 performs continuous reception. In step S6, the depression of the registration button W32 is accepted. When the registration button W32 is pressed, reservation information is registered based on the reservation input received in step S1 (step S7), and the process is ended. At this time, the reception unit 3 registers the reservation information as a set of a plurality of reservations received by the continuous reception, and assigns the same guide number to the reservations included in the same set.

  In the present embodiment, in the case of continuous reception, the reservation input is temporarily stored in step S5, and a plurality of reservation information is registered based on the plurality of reservation inputs when the registration button W32 is pressed. Indicates Alternatively, when the continuous reception button W33 is pressed, the reservation information may be registered based on the last reservation input, and then the continuous reception may be performed to receive the next reservation input.

  FIG. 8 is a screen display example of the reservation completion screen. When the acceptance of the waiting for reservation is completed, display processing of a reservation completion screen (not shown) is performed by the display means 8, and the ticket issuing unit 31 of the printer 30 displays the guidance number for waiting for waiting or waiting time (service provision Printed matter printed with scheduled time) is issued. In the present embodiment, regardless of the number of continuous receptions, the reception terminal sends an instruction to issue a single printed matter to the printer, and the printer issues the printed matter. The printed matter may be issued for the number of continuous receptions (the number of continuously received reservation inputs). In this case, a ticket may be issued each time the continuous reception button W33 is pressed, or a plurality of sheets may be issued together when the registration button W32 is pressed.

  Also, a plurality of printed matter may be issued for one reservation input. For example, two pieces of printed matter can be issued for one reservation input, and one can be held by the user with one piece as a store front. By doing this, the store staff can confirm the guide number by printed matter, and it is possible to smoothly guide. In particular, in the case where the reception terminal 20 doubles as the shop terminal 50, the shop staff operates the terminal, operates the printed matter issued to the user like a redemption ticket, and confirms the number, etc. Correspondence of is possible. At this time, the contents displayed on the printed matter to be issued to the staff of the store and the printed matter to be issued to the user may be changed.

  FIG. 9 is a screen display example of the management screen W4 on the shop terminal 50. The management screen W4 includes a guide number display unit W41 for displaying a guide number of each reservation information, a combination display unit W42 for displaying combination information for distinguishing reservation information constituting a combination of reservation information, and changing means 6 A change button W43 or the like for changing the status of the reservation information ("guidance", "absent", "confirmation") is displayed. As shown here, in the present embodiment, a group number is assigned to the group of reservation information, and the group number is displayed in the group display unit W42.

  In this embodiment, when the reservation input is received in step S1 of FIG. 5, the configuration is shown in which the user is made to input the number of people for each reservation input each time. It may be configured to receive the specification. For example, when starting the reception of the first reservation input, it may be configured to receive the designation of the distribution of the number of people. In this case, the designated distribution may be compared with the continuous upper limit to determine whether or not to accept.

  In addition, when starting the normal reception which is not the continuous reception, the total number of people may be input, and the reception unit 3 may not receive the reservation input when it is necessary to divide the number into the number exceeding the continuous upper limit. With such a configuration, the user can first determine whether or not to accept, and the convenience improves.

  According to the present invention, the same waiting time can be presented to the user when reservations of the same group are divided into a plurality. Moreover, when the user makes a plurality of reservations, it is not necessary to input common contents for each reservation, and the convenience is improved.

1 order management system 2 order management server 201 CPU
202 RAM
203 storage device 204 communication device 205 input device 206 output device 207 operating system 208 order management program 3 reception means 4 continuous reception means 5 calculation means 6 change means 7 continuous upper limit setting means 8 display means 20 reception terminal 21 input unit 30 printer 31 ticket issue Unit 40 User terminal 41 Input unit 50 Store terminal 51 Input unit DB Database NW Network W1 Acceptance screen W11 Acceptance button W12 Total display number W13 Total number of units display section W14 Waiting time display section W2 Question screen W21 Caution text W22 Answer input section W23 Progress display area W24 Cancel button W31 Answer display area W32 Registration button W33 Continuous reception button W34 Progress display area W35 Cancel button W4 Management screen W41 Guidance number display area W42 Group display area W43 Change button

Claims (9)

An order management system for managing order waiting in a facility,
Accepting means for accepting a reservation input for registering reservation information from the user upon acceptance of the waiting for order reservation, and registering the reservation information based on the reservation input;
On the basis of the input of the user, the reception of the first reservation input or the registration of the first reservation information is continuously received, and the second and subsequent reservation inputs for registering the second and subsequent reservation information are continuously received. Continuous reception means to be performed by the reception means;
Calculating means for setting a waiting time for waiting for each of the waiting reservations;
In the set of reservation information including the first reservation information and the second and subsequent reservation information, the calculation means includes the reservation information included in the set based on the waiting time of the reservation information corresponding to the last waiting reservation. An order management system, characterized by setting a waiting time of. The reception means receives an answer to one or more questions including a common question as the reservation input.
An answer to the common question in the second and subsequent reservation inputs is set based on an answer to the common question in any of the reservation inputs between the first reservation input and the reservation input. The order management system according to claim 1, characterized in that   The order management system according to claim 1 or 2, wherein the reception means receives designation of distribution of the number of persons for each reservation input at the time of the continuous reception. The information processing apparatus further comprises changing means for managing the reservation information,
4. A part or all of the operation through the changing means for any of reservation information included in the set is reflected in each of the reservation information included in the set. Order management system described in any.   The order management system according to any one of claims 1 to 4, further comprising continuous upper limit setting means for setting a continuous upper limit as the upper limit of the number of waiting reservations which are continuously received by the continuous reception.   The order management system according to claim 5, wherein said continuous upper limit setting means sets said continuous upper limit based on utilization information of said facility. The reservation information includes a guide number for guiding the user,
The order management system according to any one of claims 1 to 6, wherein the reception means assigns the same guide number to reservation information included in the same set. It is a reservation method for managing the waiting in the facility, and
An acceptance step of accepting a reservation input for registering reservation information from the user upon acceptance of a waiting for reservation, and registering the reservation information based on the reservation input;
On the basis of the input of the user, the reception of the first reservation input or the registration of the first reservation information is continuously received, and the second and subsequent reservation inputs for registering the second and subsequent reservation information are continuously received. Continuous reception steps to be performed,
Setting the waiting time for setting the waiting time for each of the waiting reservations;
In the setting step, in the set of reservation information including the first reservation information and the second and subsequent reservation information, the reservation information included in the set based on the waiting time of the reservation information corresponding to the last waiting reservation. The waiting method is characterized by setting the waiting time of the reservation method. An order management program for managing order waiting in a facility,
Accepting means for accepting a reservation input for registering reservation information from the user upon acceptance of a waiting reservation for a turn, and accepting information for registering the reservation information based on the reservation input;
On the basis of the input of the user, the reception of the first reservation input or the registration of the first reservation information is continuously received, and the second and subsequent reservation inputs for registering the second and subsequent reservation information are continuously received. Continuous reception means to be performed by the reception means;
Function as calculating means for setting a waiting time for waiting for each of the waiting reservations,
In the set of reservation information including the first reservation information and the second and subsequent reservation information, the calculation means includes the reservation information included in the set based on the waiting time of the reservation information corresponding to the last waiting reservation. An order management program characterized by setting a waiting time of