JP2018037813A - Report reception system and method for receiving report - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a report reception system which improves the efficiency of operation by allowing acquisition of not only voice but also other information of a reporter terminal of a reporter using a phone.SOLUTION: The report reception system includes: a multifunctional phone terminal; a call section; a display output section; an instruction board terminal having a connection destination sending section for sending information of a connection destination to which a reporter terminal is connected; and a management server having a connection control section for controlling connection of each terminal. The multifunctional phone terminal receives sending of a call including a phone number from the reporter terminal and makes a first voice call connection with the reporter terminal. The connection destination sending section of the instruction board terminal sends the connection information including identification information of the report reception system to the reporter terminal based on the phone number of the reporter terminal. The management server makes a second voice call connection with the reporter terminal and the instruction board terminal when receiving a request to connect the reporter terminal to the connection destination, and acquires information using the camera or the sensor of the reporter terminal, for example.SELECTED DRAWING: Figure 9A

Description

  The present invention relates to a report reception system and a report reception method, and is particularly suitable for a system for responding to reports from the police, firefighting, etc., and diversifying information channels and performing efficient operations after telephone notifications. The present invention relates to a report reception system and a report reception method to be enabled.

  When an incident or accident occurs, it is necessary to promptly notify the police and fire department. In this case, telephones are often used for reporting, and as phone numbers for reporting, numbers that are easy to remember (110 for police, 119 for fire fighting, 118 for Japan Coast Guard) are used throughout the country, A report telephone is connected to the fire department headquarters, etc., near the report origin. The number for reporting is well known to the public through school education so that it can be reported immediately even in the unlikely event.

  However, information other than voice is not reported to the police or the fire department in the case of a telephone call from the reporter. If data communication using application software installed on a smartphone is used, it is possible to make a report with images and location information other than sound. Takes time and effort. Therefore, in the emergency call system described in Patent Document 1, the location information is notified to the emergency call destination by installing the position measurement application software on the portable terminal of the caller.

JP 2007-180685 A

  However, in the emergency call system described in Patent Document 1, in order to download the position measurement application software, the communication carrier must develop a system for that purpose, and the cooperation of the communication carrier can be obtained. The system must be in place. In addition, it is conceivable to pre-install such software on a mobile terminal such as a smartphone in advance, but even in that case, there is no change in the need to ask the communication carrier or device manufacturer for cooperation.

  The present invention has been made to solve the above-mentioned problems, and its purpose is to make it possible to acquire information other than voice to the caller terminal that has made a telephone call in the call reception system of the organization that receives the call. It is to provide a technology that can improve the efficiency of business.

  In order to solve the above-mentioned problem, the report reception system of the present invention is a report reception system that receives a report, and includes a first report reception terminal having a call unit that makes a call using voice input / output, and voice input / output. Connected to the network, with a call unit for making a phone call, a display output unit for displaying and outputting information, a second report receiving terminal having a connection destination transmitting unit for transmitting information of a connection destination connected from the reporter terminal, and And a management server having a connection control unit that controls connection of a terminal. Then, the first report acceptance terminal accepts the call transmission including the telephone number from the reporter terminal, performs the first voice call connection with the reporter terminal, and the connection destination transmission unit of the second report acceptance terminal Based on the phone number of the whistleblower terminal, the connection information including the identification information of the whistleblower reception system is sent to the whistleblower terminal. The control unit performs a second voice call connection between the report reception terminal and the reporter terminal, and the management server acquires information using a sensor of the reporter terminal.

  According to the present invention, in a report reception system of an organization that receives a report, it is possible to provide information other than voice to a reporter terminal that has made a telephone report, and to provide a technology that can improve work efficiency. it can.

It is a block diagram of the report reception system and peripheral device which concern on one Embodiment. It is a block diagram of a multifunction telephone terminal. It is a block diagram of a command stand terminal. It is a block diagram of a fire department management server. It is a block diagram of a reporter terminal. It is a figure which shows an example of a case management table. It is a figure which shows an example of a connection information table. It is a figure which shows an example of an image management table. It is a sequence diagram which shows the process of a report reception system (normal report). It is a sequence diagram which shows the process of a report reception system (sign-language report). It is a sequence diagram which shows the process of a report reception system (foreign language report). It is a figure which shows the example of the short message displayed on a reporter terminal. It is a figure which shows the example of the fire report screen displayed on a reporter terminal. It is a figure which shows the example of the command operation screen displayed on a command stand terminal (normal report). It is a figure which shows the example of the command operation screen displayed on a command stand terminal (sign-language report). It is an example which shows the screen at the time of the report by sign language interpretation displayed on a reporter terminal.

  Hereinafter, an embodiment according to the present invention will be described with reference to FIGS.

  In Japan, organizations that receive reports include fire fighting agencies, police agencies, Japan Coast Guard Headquarters, etc., but this embodiment will be described using fire fighting agencies as an example.

First, the configuration of a report reception system according to an embodiment will be described with reference to FIGS. 1 to 5.
FIG. 1 is a configuration diagram of a report reception system and peripheral devices according to an embodiment.
FIG. 2 is a configuration diagram of the multi-function telephone terminal.
FIG. 3 is a block diagram of the command board terminal.
FIG. 4 is a configuration diagram of the fire department management server.
FIG. 5 is a configuration diagram of the reporter terminal.

  The notification reception system of the fire department of this embodiment can communicate with an external telephone terminal by telephone and communicate with an external information processing terminal by a global network such as an interface.

  In the fire department 1, a multi-function telephone terminal 200, a command board terminal 100, a PBX 14, an MDF 16, a fire department management server 10, and a router 12 are installed.

  The multifunction telephone terminal 200 is connected to an external telephone line via a PBX 14 and an MDF (Main Distributing Frame) 16. A base station A30 is installed at the end of the telephone line, and communicates with the whistleblower terminal 300 wirelessly. The telephone exchange 20 is an exchange installed in the telephone office, performs exchange processing, and connects the call 119 to the terminal of the fire department.

  The fire department management server 10, the command board terminal 100, and the router 12 are connected by a LAN (Local Area Network) in the fire department 1. The router 12 is connected to an external network such as the Internet, the fire station management server 10, the command board terminal 100, a sign language interpreter terminal 400, a foreign language interpreter terminal 500, a vehicle terminal placed outside the fire station 1. -It can communicate with the field terminal 600.

  The multi-function telephone terminal 200 is a telephone terminal for an operator of the command board terminal 100 (hereinafter simply referred to as “commander”) to make a call with the reporter or to contact the site and issue a command. .

  The command board terminal 100 receives a report via a network line and communicates with the reporter by the commander, communicates with a fire station vehicle or a terminal at the site using voice / video, or uses map information. It is an information processing apparatus for displaying and grasping the position of a field and the position of a vehicle.

  The multi-function telephone terminal 200 and the command terminal 100 are used by the commander as a pair, and one or a plurality of these sets are installed in one fire department. Command operations such as dispatching orders and grasping the current situation. The multifunction telephone terminal 200 and the command terminal 100 are connected by a serial line such as RS232C, and information such as the telephone number of the reporter is transferred from the multifunction telephone terminal 200 to the command terminal 100. . In the present embodiment, the multi-function telephone terminal 200 and the command board terminal 100 are configured as separate terminals, but may be realized by the same information processing terminal having a telephone function and a PC function.

  The fire department management server 10 is a server that holds a fire department management database and performs a connection process between providing a web page, a terminal installed outside, a reporter terminal, and the command board terminal 100.

  The MDF 16 is a main switchboard that distributes and distributes a large number of communication facilities of the firefighting headquarters together. A PBX (Private Branch eXchange) 14 is a device that performs a telephone exchange process in the fire department.

  The reporter terminal 300 is a portable terminal such as a general smartphone used by the reporter, and has a communication function, an information processing function, a call function, a photographing function, and a GPS function. The whistleblower terminal is connected to a telephone line during a call and is connected to a network line during data communication. In addition to a smartphone, a mobile phone terminal, a tablet having a telephone function, a notebook PC, or the like can be used.

  The sign language interpreter terminal 400 and the foreign language interpreter terminal 500 are terminals used by a sign language interpreter and a foreign language interpreter, respectively, by adding peripheral devices to a PC or a television apparatus having an information processing capability, a display, a speaker, This is a terminal capable of performing a voice call with an image provided with a camera, a microphone, a communication function, and the like.

  The vehicle terminal / field terminal 600 is a portable terminal such as a smart phone, a tablet, or a notebook PC that displays necessary information to an emergency crew or a fire brigade.

Next, the configuration of the multifunction telephone terminal 200 will be described with reference to FIG.
As shown in FIG. 2, the multi-function telephone terminal 200 includes a control unit 201, an input / output I / F (InterFace) 202, a transmission / reception unit 203, a storage device 204, a display 205 with a touch panel, a serial I / F 206, a headset. 210.

  The input / output I / F 202 is connected to the PBX 14 to exchange voice and data. The control unit 201 is a part that controls each unit of the multi-function telephone terminal 200. A display 205 with a touch panel displays information and inputs a commander's command and number. The storage device 204 is a memory that stores setting data, recording data, and the like. When an incoming call is received from the PBX 14, the digital data is mutually converted into analog via the transmission / reception unit 203, and sound is output to the headphones of the commander's headset 210, or a commander is generated from the microphone of the headset 210 Type the voice and tell the caller.

  The multi-function telephone terminal 200 has a serial I / F 206 so that information necessary for a command such as a telephone number of the caller is transferred to the serial I / F 114 (FIG. 3) of the command board terminal 100. It has become.

Next, the configuration of the command board terminal will be described with reference to FIG.
The hardware configuration of the command board terminal 100 is realized by, for example, a general personal computer as shown in FIG.

  The command terminal 100 includes a CPU (Central Processing Unit) 102, a main storage device 104, a network I / F 106, a display I / F 108, an input / output I / F 110, an auxiliary storage I / F 112, a serial I / F 114, and a voice I / F 116. Are connected by a bus.

  The CPU 102 controls each unit of the command terminal 100 and loads and executes a necessary program in the main storage device 104. The main storage device 104 is generally composed of a volatile memory such as a RAM, and stores a program executed by the CPU 102 and data to be referred to. The network I / F 106 is an interface for connecting to a network in the fire department. The display I / F 108 is an interface for connecting a display device such as an LCD (Liquid Crystal Display), and the display portion of the display 120 with a touch panel is connected to the display I / F 108. The input / output I / F 110 is an interface for connecting an input / output device. In the example of FIG. 3, the keyboard 130, the mouse 131 of the pointing device, and the touch panel portion of the display 120 with the touch panel are connected.

  The command terminal 100 is provided with a display 120 with a touch panel, and is connected to both the display I / F 108 and the input / output I / F 110 so that commands and data can be input simultaneously with the display.

  The audio I / F 116 is connected to the headset 210. The headset 210 is shared with the multi-function telephone terminal 200, and inputs / outputs sound by acting as a microphone and a speaker selectively from two terminals or simultaneously with both terminals. Voice input / output such as a call related to the command terminal is performed using the headset 210.

  The auxiliary storage I / F 111 is an interface for connecting an auxiliary storage device such as an HDD (Hard Disk Drive) 150 or an SSD (Solid State Drive).

  The HDD 150 has a large storage capacity, and stores a program for executing this embodiment. On the command board terminal 100, a management server interface program 160, a telephone terminal interface program 161, a call program 162, an image display program 163, a short message creation program 164, and a command program 165 are installed.

  The management server interface program 160 is a program that exchanges information with the fire department management server 10 and transmits / receives commands to / from the fire department management server 10. The telephone terminal interface program 161 is a program that receives information from a multifunction telephone terminal. The call program 162 is a program for making a call with a reporter using a protocol that can exchange voice over an IP network such as RTP (Real-time Transport Protocol). The image display program 163 is a program that displays a camera image from the reporter, the position of the reporter, and the like as a display screen. The short message creation program 164 is a program that creates a short message and transmits it to the reporter terminal 300. Although the details are omitted, the command program 165 is a program for sending commands and information to the fire department, each external device, and each member engaged in business.

  The sign language interpreter terminal 400 and the foreign language interpreter terminal 500 are also realized by a general personal computer in the same manner as the command board terminal 100 shown in FIG. 4, but in addition to the command board terminal 100, a sign language interpreter, A camera that captures the situation of foreign language translators is installed.

  The sign language interpreter terminal 400 and the foreign language interpreter terminal 500 are installed with programs that transfer images to the command board terminal 100 and exchange information with the command board terminal 100 and the reporter terminal via the fire department management server 10. ing. This program may use a Web browser or a dedicated program.

Next, the configuration of the fire department management server will be described with reference to FIG.
As shown in FIG. 3, the hardware configuration of the fire department management server 10 includes a CPU 1002, a main storage device 1008, a display I / F 1004, an input / output I / F 1006, a network I / F 1010, and an auxiliary storage I / F 1012 connected by a bus. It is a thing.

  The display device 1010 displays an operational status monitor and output results. Input / output devices such as a keyboard 1020 and a mouse 1022 are connected to the input / output I / F 1006, and the administrator inputs commands and the like from these input / output devices. The network I / F 1010 is connected to a LAN such as a LAN in the fire department or the Internet, and communicates with an external device via this I / F. A storage device such as a hard disk device 1060 for storing data and programs is connected to the auxiliary storage I / F 1012. The hard disk device 1060 may be connected on the array to form a disk array.

  Business processing application programs, OS, and the like are stored in the hard disk device 1060, loaded into the main storage device 1008 when executed, and executed by the CPU 1002.

  On the hard disk device 1060 of the fire department management server 10, a management DB access program 1070, a screen providing program 1072, and an inter-terminal connection program 1074 are installed as application programs.

  The management DB access program 1070 is a program that accesses a table stored in the database of the fire department management server 10 and reads / writes data. The screen providing program 1072 is a program that realizes a Web server function for creating a program to be provided to each terminal. The terminal-to-terminal connection program 1074 is a program for interconnecting terminals and enabling exchange of information.

  The hard disk device 1060 of the fire department management server 10 stores a case management table 700, a connection information table 710, and an image management table 720 as a database of the fire department management server 10.

  The case management table 700 is a table for storing and managing necessary information as a case for each report. The connection information table 710 is a table that stores information for connecting each terminal. The image management table 720 is a table for managing images distributed to each terminal. Details of these tables will be described later.

Next, the configuration of the reporter terminal will be described with reference to FIG.
In this example, the reporter terminal 300 is a smartphone. As shown in FIG. 5, as a hardware, the reporter terminal 300 includes a CPU 301, an RF unit 302, a baseband processor 303, a camera 304, a wireless LAN unit 305, a display I / F 310, a GPS 306, a main memory 307, and a flash memory. 350, an input / output I / F 330, and an audio I / F 340 are coupled by a bus. A display 320 with a touch panel is connected to the display I / F 310 and the input / output I / F 330, and a microphone 342 and a speaker 344 are connected to the audio I / F 340.

  The CPU 301 is a unit for calculation / control that controls each unit of the reporter terminal 300 and executes a program loaded on the main memory 307. The CPU 301 performs various processes by reading the program stored in the flash memory 350 into the main memory 307 and executing it. These programs and data may be stored in the flash memory 350 in advance, may be input from a storage medium such as a USB memory, or may be downloaded from an external server or the like via a network. Further, the function realized by the program may be realized by dedicated hardware.

  The RF unit 302 is an interface device for converting a signal of the baseband processor 303 into a high-frequency signal in the radio band, or conversely, converting a high-frequency signal in the radio band into a signal of the baseband processor 303. The whistleblower terminal 300 can communicate with a server via the RF station 302 via a base station via a 3G line or a 4G line, or communicate with a server via the Internet to exchange necessary information or download data. it can.

  The baseband processor 303 is a processor that controls modules related to communication and telephone conversation of the reporter terminal 300.

  The wireless LAN unit 305 is a part that communicates with neighboring access points according to wireless LAN standards (for example, IEEE 802.11 a / b / g / n / ac). The wireless LAN unit 305 also has a function of measuring the state of radio waves transmitted to and received from the access point in the wireless LAN communication band.

  The camera 304 captures the situation around the whistleblower terminal 300 as a still image or a moving image and stores it in the flash memory 350 as image data. In particular, in this embodiment, image data captured by the camera 304 is uploaded to the fire department management server 10 as report information.

  The display I / F 310 is an interface for connecting a display device. The input / output I / F 330 is an interface for connecting input / output devices. In the present embodiment, a display 320 with a touch panel is connected to the display I / F 310 and the input / output I / F 330. The display with touch panel 320 has a function of displaying a screen and also has a role of an input device having a mechanism for inputting data and commands when the reporter 5 touches the display with touch panel 320 with a finger or a touch pen.

  The GPS device 306 is a device that receives radio waves from GPS satellites and thereby obtains its own position. In this embodiment, it has the meaning which transmits a reporter's position to the fire department management server 10. FIG.

  The main memory 307 is a storage device that loads a program stored in the flash memory 350 and temporarily stores it, or stores work data.

  The audio I / F 340 is an interface for connecting a microphone 342 and a speaker 344. The microphone 342 is a device that collects sound from the outside. The speaker 344 is a device that outputs sound. When the user makes a call, the user inputs voice from the microphone 342 and listens to the other party's voice from the speaker 344.

  The flash memory 350 is usually a non-volatile memory that has a larger capacity than the main memory 307 and stores programs and data. The flash memory 350 is a relatively large-capacity storage device that stores various types of data such as sound source data and moving image data, and programs such as program application software.

  In the flash memory 350, a call program 352, a short message processing program 354, and a web browser 356 are installed. The call program 352 is a program for making a call using the telephone function of the reporter terminal 300. The short message processing program 354 is a program that creates a short message and transmits / receives the short message to / from another device. The web browser 356 is a program that downloads and displays a web page from a web server (in this embodiment, the fire department management server 10), and performs input processing from the web page when necessary.

Next, the data structure used in the notification receiving system will be described with reference to FIGS.
FIG. 6 is a diagram illustrating an example of a case management table.
FIG. 7 is a diagram illustrating an example of the connection information table.
FIG. 8 is a diagram illustrating an example of the image management table.
The tables shown in FIGS. 6 to 8 are all managed as a database of the fire department management server.

  The incident management table 700 is a table for managing an incident as a incident when a reporter receives a report. As shown in FIG. 6, the incident number 700a, the reporter telephone number 700b, the report date and time 700c, It consists of fields of a report type 700d, a reception command board terminal ID 700e, and a connection ID 700f.

  The case number 700a stores a case number. The case number is a number uniquely given by the fire department management server 10 in order to identify an incident when a report is made. When the case number is given, the fire department's response work is advanced using the case number as a key. The reporter telephone number 700b stores the telephone number of the reporter when the report is made. The notification date and time 700c stores the notification date and time when there is a notification in the format of year / month / day / hour / minute / second (yyyymmddhhmmss). The report type 700d stores the type of report (fire extinguishing / emergency) classified by the commander. The reception command board terminal ID 700e stores the terminal ID of the command board terminal 100 of the commander who accepted the report. The connection ID 700f stores an ID for linking to a record in the connection information table 710 described below.

  The connection information table 710 is a table for holding information for connecting each terminal. As shown in FIG. 7, the connection ID 710a, the reporter terminal ID 710b, the command terminal ID 710c, the sign language interpreter terminal ID 710d, the foreign language Terminal ID 710e, vehicle terminal / site terminal (1) 710f1, vehicle terminal / site terminal (2) 710f2,.

  The connection ID 710a stores an ID for uniquely managing the session of each connection and linking it to the record of the case management table 700 described above. The reporter terminal ID 710b stores an ID for uniquely identifying the reporter terminal 300. In the example of FIG. 7, the telephone number for reporting is used. The command base terminal ID 710c stores an ID for uniquely identifying the command base terminal 100. The sign language interpreter terminal ID 710d stores an ID for uniquely identifying the sign language interpreter terminal 400. The foreign language interpreter terminal ID 710e stores an ID that uniquely identifies the foreign language interpreter terminal 500. In the vehicle terminal / site terminal (1) 710f1, the vehicle terminal / site terminal (2) 710f2,..., An ID for uniquely identifying the vehicle terminal / site terminal 600 is stored. Here, the vehicle terminal / site terminal 600 can connect a plurality of terminals for one session.

  The command board terminal ID 710c, sign language interpreter terminal ID 710d, foreign language terminal ID 710e, vehicle terminal / field terminal (1) 710f1, vehicle terminal / field terminal (2) 710f2 can be a specific character string as shown in FIG. Alternatively, a network address such as an IP address may be used.

  The image management table 720 is a table for managing image information exchanged between each terminal when connected under the management of the fire department management server. As shown in FIG. Each field includes a connection ID 720b, a transmission source ID 720c, and a file path 720d.

  The image ID 720a stores an ID for uniquely identifying each image. In the connection ID 720b, an ID linked to the connection ID of the connection information table 710 is stored. The transmission source ID 720c stores the ID of the terminal that transmitted the image. The file path 720d stores a file path on the file system for the fire department management server 10 to access.

  When the image is a map image, the transmission source ID 720c stores the ID of the terminal that sent the location information.

Next, the processing of the report reception system will be described with reference to FIGS. 9A to 13.
FIG. 9A to FIG. 9C are sequence diagrams showing processing of the report reception system.
FIG. 10 is a diagram illustrating an example of a short message displayed on the reporter terminal.
FIG. 11 is a diagram illustrating an example of a fire report screen displayed on a reporter terminal.
12A and 12B are diagrams illustrating examples of command operation screens displayed on the command board terminal.
FIG. 13 is an example showing a screen at the time of reporting by sign language interpretation displayed on the reporting party terminal.

  When the reporter witnesses a fire, or an injured person or suddenly ill person is caused by an accident, the caller terminal 300 (smartphone) of the reporter reports 119 (A01). This telephone call by radio wave is received by the base station A30 of the nearby mobile phone network and reaches the telephone exchange 20 having the base station in the jurisdiction over a wired telephone line. Then, the telephone exchange 20 connects the telephone call to the fire department having jurisdiction over the area. As a result, the call 119, which is a common telephone number nationwide, is transmitted to an appropriate fire department.

  In the fire department that receives the report, the multi-function telephone terminal 200 operated by the commander (report receiver) receives the telephone call and performs a voice call with the reporter using the speaker and the microphone (A02). At this time, the telephone number of the caller is notified together with the telephone call, and the multi-function telephone terminal 200 transfers the telephone number and the report date and time to the command board terminal 100 operated by the same commander (A11). The telephone number of the caller is displayed on the touch panel display 120 of the command terminal 100.

  The commander who accepted the report has a conversation with the reporter and listens to the disaster situation. In addition, the situation of the scene and the injured / sick person will be spoken and understood. Then, it is determined whether additional information such as image information and position information is necessary as more detailed information. If it is determined that additional information is necessary, a future instruction for sending the additional information is transmitted to the reporter, and the caller or reporter disconnects the line and ends the call (A03a, A03b).

  The command board terminal 100 reports the incident to the fire department management server 10 with necessary parameters (telephone number, report date, report type, etc.) (A21). The fire department management server 10 generates a case number for identifying the case, and adds a new record to the case management table 700 (S30). In addition, the fire department management server 10 notifies the command board terminal 100 of the generated case number (A22).

  Then, the command terminal 100 transmits a short message addressed to the caller's telephone number by the short message service (SMS) (A12). This transmission may be performed automatically when the 119th notification is received, or may be transmitted when the operator operates.

  In the short message, as shown in FIG. 10, a connection destination URL (Uniform Resource Locator) 2002 of the fire department management server 10 and a message 2001 indicating that the URL is clicked are entered. The headquarters name, commander name, etc. may be entered. The connection destination URL 2002 includes a parameter indicating the case number in addition to the URL of the fire department management server 10. Alternatively, the ID of the command board terminal 100 in charge of acceptance may be directly embedded in the URL, and the ID may be read so that the fire department management server 10 connects to the command board terminal 100.

  When the call is terminated by disconnecting the line, the reporter terminal 300 receives a short message transmitted from the command terminal 100. This is because the short message is transmitted through the telephone line, and can be received only after the call is terminated. In 4G communication, since voice and data can be bidirectionally communicated by multi-channel, a reporter who is reporting at the reporter terminal 300 that can use such a function can receive and respond to a short message during a call. It may be.

  The notifier taps the URL described in the received short message (S01), and accesses the connected fire department management server 10 related to the URL via the network. The fire department management server 10 transmits a fire department report screen to the reporter terminal 300.

  As shown in FIG. 11, the fire report screen displays a normal report selection button 2011, a sign language report selection button 2012, a foreign language report selection button 2013, and a message 2010 for selecting them.

  A normal report is a type of report in which information is transmitted by adding images and position information based on conversation. The sign language report is a type of report in which a sign language interpreter is further connected by image and voice call, and the sign language of the reporter is translated into speech by the sign language interpreter and transmitted to the commander. Foreign language reporting is a type of reporting that connects to a foreign language interpreter, translates the foreign language spoken by the foreign language speaker into Japanese, and communicates to the commander as a change to the regular reporting.

  Here, it is assumed that the reporter taps the normal report selection button 2011 and selects the normal report.

  When receiving the selection of the normal report from the reporter terminal, the fire department management server 10 connects the command board terminal 100 and the reporter terminal. The command board terminal 100 is normally a terminal operated by the same commander as the multi-function telephone terminal 200 having a conversation earlier from the reporter terminal, and in the case management table 700, the case number accessed by the reporter terminal The command terminal 100 is identified by the reception command terminal ID of the record. The fire department management server 10 and the command board terminal 100 may be always connected, or may be connected after a connection request is received from the reporter terminal.

  The fire department management server 10 connects each terminal with a protocol that allows each terminal to exchange voice and moving images together such as RTP (A05, A24). As a result, the command board terminal 100 connects the voices of the reporter terminal 300 and the command board terminal 100 via the network line via the fire department management server 10 and makes a call. In addition, the camera (imaging device) of the whistleblower terminal 300 captures an image (moving image or still image) and transmits the captured image to the command board terminal 100 via the fire department management server 10 and the network line for display and recording. To do. The commander asks the caller to make a voice call to take an image of a person in the field or injured or sick, or obtains the position information with the GPS device of the caller terminal 300, Via the fire department management server 10, it can be transferred to the command terminal and displayed on the map.

  At this time, the fire department management server 10 acquires an image and position information using a program on the reporter terminal 300. If necessary, a program for that purpose is downloaded to the reporter terminal 300 and operated. Or you may transmit the program which operate | moves on a browser with a WEB screen.

  Further, the image acquisition may be performed from the command terminal 100. For example, it is conceivable that the reporter fixes the terminal and switches the still image / moving image, or performs zooming and lighting operations from the command terminal 100.

  Thereby, the operator of the command board terminal 100 can obtain image information from the reporter and can obtain position information. The operator of the command terminal 100 obtains image information by instructing the reporter, and in the case of a fire, makes a judgment by looking at the situation on the scene, and in the case of an injured person or sick person, the person's appearance You can judge by seeing. Also, by looking at the image information, it is possible to detect notifications due to mischief and reduce unnecessary dispatches.

  Moreover, a map and a reporter's position can be displayed on the display screen of the command stand terminal 100 by acquiring position information. Compared with the case where the position is spoken verbally from the reporter, the position of the reporter can be known quickly and accurately. In the case of a fire, the situation of the alley around the site can be judged from the map, and the vehicle to be dispatched (size, water discharge distance, etc.) can be selected. As a result, it is possible to select a vehicle appropriately and quickly reach the site.

  In addition, the fire department management server 10 can be connected to the vehicle terminal / site terminal 600 (A31, A32), and can also transfer the voice and image from the reporter (A33).

  In other words, the obtained voice call connection, image information, and position information can be transmitted to a vehicle terminal provided for a fire engine or an ambulance, or a field terminal used by a field worker such as a firefighter or an ambulance crew. Connect a voice call from the whistleblower to the terminal and make a three-way call with the whistleblower, command station operator, and field worker, or send the reporter's location information and image information to the vehicle terminal and field terminal for display. I will let you. As a result, information can be collected while dispatching to the site and instructions can be given to the whistleblower, and operations after arrival can be performed smoothly. In addition, although not shown, the fire department report is recorded on the recording device. The recording data of the report may be transmitted to the vehicle terminal / site terminal 600 to be used for preparation for appropriate response.

  The command board terminal 100 can acquire and display information on the position and state of the vehicle and the field worker, and the command board terminal operator selects the vehicle terminal / field terminal to be connected by looking at the information. Connecting. Further, it is also possible to obtain a voice call, image information, and position information by accessing and connecting to a command board terminal that is responding to a report from the vehicle terminal / site terminal 600 side.

  The command operation screen displayed on the command board terminal 100 includes a case display column 3010, a reporter image column 3020, and a reporter location information column 3030, as shown in FIG. 12A.

  In the case display column 3010, case information related to the report is displayed. In the reporter image field 3020, an on-site image captured by the camera 304 of the reporter terminal 300 transmitted from the reporter is displayed. In the reporter location information column 3030, a map to be displayed is displayed based on the location information transmitted from the reporter.

  In this embodiment, the command base terminal and the reporter terminal 300 are connected to the network using the SMS based on the telephone number of the reporter terminal 300, but if the connection can be made based on the telephone number of the reporter terminal 300, Other methods may be used.

  As described above, in the present embodiment, when a caller makes a telephone call, the fire station side performs image communication and location information by performing communication using a protocol that can use voice and image from the caller terminal 300 of the same caller. It is possible to receive notifications using detailed information.

  In the above description, an example has been described in which the reporter selects the normal report selection button 2011 on the fire report screen shown in FIG.

Next, with reference to FIGS. 9B, 12B, and 13, an example in which a person who has difficulty in voice communication makes a report will be described.
In FIG. 9B, the vehicle terminal / field terminal in FIG. 9A is replaced with a sign language interpreter terminal.

  The place where the caller makes a call to the number 119 by the terminal is the same as in the case of the normal call in FIG. 9A. Here, although it is difficult for the reporter to speak by voice conversation, the caller disconnects the telephone call after making a telephone call to notify the telephone number.

  The command terminal automatically transmits a short message describing the connection destination URL to the caller terminal 300 related to the caller telephone number based on the operator's judgment whether automatically or manually (A12).

  Since the reporter terminal 300 receives the short message sent from the command board terminal, the connection destination URL is tapped (S01), the fire report screen is displayed, and the sign language report selection button 2012 is selected.

  When the sign language report selection button is selected, the fire department management server 10 connects to the reporter terminal 300, the sign language interpreter terminal 400, and the command board terminal 100 (A05, A33). The sign language interpreter terminal 400 is a terminal used by a sign language interpreter who understands sign language and is capable of normal voice conversation, and is used by, for example, a sign language interpreter working for a sign language interpreting service provider.

  When the three terminals of the sign language interpreter terminal 400, the terminal 300 with the reporter, and the command terminal 100 are connected to each other, the camera and the display of these terminals communicate with each other via the screen and voice. It becomes possible to do. The reporter takes a picture of himself and transmits a sign language image. Since the signer's sign language image is displayed on the sign language interpreter terminal, it is translated into speech and transmitted to the command terminal operator by voice call. In addition, the sign language interpreter translates the voice from the commander into sign language, captures it with a camera, and displays it on the sign language report screen of the reporter terminal 300, thereby conveying the intention of the command stand to the reporter. In addition, when the whistleblower has one of speaking ability and hearing ability, a part of the sign language may be replaced with voice by the party's judgment.

  As shown in FIG. 13, the signer report screen displayed on the reporter terminal 300 displays a display 4010 indicating that sign language is being reported, and a sign language interpreter 4020 of the sign language interpreter.

  As shown in FIG. 12B, the command operation screen displayed on the command board terminal 100 includes a case display column 3110, a reporter image column 3120, a sign language interpreter image column 3140, and a reporter position information column 3130.

  It is the same as in the case of FIG. 12A that the case information relating to the notification is displayed in the case display column 3110. In the reporter image column 3120, an image of the site taken by the camera 304 of the reporter terminal 300 transmitted from the reporter is displayed, and in the reporter location information column 3130, the image is transmitted from the reporter. Based on the position information, the displayed map is displayed as in the case of FIG. 12A. In the sign language interpreter image column 3140, an image of a sign language interpreter imaged by a camera installed in the sign language interpreter terminal 400 is displayed.

  The reporter terminal 300 displays a sign language image of a sign language interpreter and an image being photographed by the reporter terminal 300, but may display an image of the commander.

  Similarly to the normal notification, the image information and position information of the reporter terminal 300 are sent to the command stand terminal 100. At this time, it is desirable to send information to the sign language interpreter terminal 400 as well. This is because it is easier for an interpreter to translate if you know the location and situation of the site.

  Further, as in the case of the normal report, it is possible to connect to the vehicle terminal / site terminal 600 to make a call / connection between the four parties.

  The example in the case of the sign language report has been described above. When the whistleblower makes a telephone call, detailed information such as image information and location information is used on the fire department side by communicating with the whistleblower terminal 300 of the same whistleblower using a protocol that can use voice and images. You can receive notifications. In particular, by using this, it is possible to connect to a sign language interpreter and translate the sign language so that even a person who is difficult to make a voice call can make a call starting from a telephone call.

  In the above description, on the fire report screen shown in FIG. 11, the reporter selects the normal report selection button 2011 and performs the normal report, or the sign language report button 2012 is selected and the sign language report example has been described. .

Next, with reference to FIG. 9C, an example of reporting in a foreign language as an example of reporting in a language other than Japanese will be described.
In FIG. 9C, the vehicle terminal / site terminal in FIG. 9A is replaced with a foreign language interpreter terminal.

  The procedure up to the point of calling 119 and displaying the fire report screen is the same as in the case of normal report and sign language report. A reporter whose native language is not Japanese selects the foreign language report selection button 2013 on the fire report screen shown in FIG. Here, the interpreter may immediately connect to the foreign language interpreter terminal 500, and the interpreter may speak with the whistleblower to determine the language and replace the person in charge. You may make it connect with the terminal of the interpreter of a word. Further, if the commander can understand the selected foreign language, the connection to the translator terminal may be omitted even if the foreign language notification is selected.

In the case of foreign language reporting, the conversation between the whistleblower and the commander will be communicated while the foreign language interpreter translates it.
Even in the case of foreign language reporting, as in the case of normal reporting and sign language reporting, when the whistleblower makes a phone call, the same whistleblower terminal 300 of the same whistleblower can communicate with a protocol that can use voice and images. By this, the fire department can be notified of reports using detailed information such as image information and position information. In particular, in the case of foreign language notification, this can be used to connect to a foreign language interpreter to translate in a foreign language so that even those who do not have sufficient Japanese language ability can make a call based on telephone notification.

  DESCRIPTION OF SYMBOLS 1 ... Fire department, 10 ... Fire department management server, 12 ... Router, 14 ... PBX, 16 ... MDF, 100 ... Command stand terminal, 200 ... Multi-function telephone terminal, 300 ... Reporter terminal, 400 ... Sign language interpreter terminal, 500 ... Foreign language interpreter terminal, 600 ... Vehicle terminal / field terminal.

Claims (14)

A report reception system for receiving reports,
A report receiving terminal having a calling unit that uses voice input and output, and a display output unit that displays and outputs information;
A connection destination transmission unit that transmits information of a connection destination to be connected from the reporter terminal;
A connection control unit that controls connection of a terminal connected to the network,
The call unit accepts a call transmission including a telephone number from a reporter terminal, and performs a first voice call connection with the reporter terminal,
The connection destination transmission unit transmits connection destination information including identification information of the report reception system to the reporter terminal based on the telephone number of the reporter terminal,
When receiving a connection request from the reporter terminal to the connection destination, the connection control unit performs a second voice call connection between the call unit and the reporter terminal, and detects a sensor of the reporter terminal. A report reception system characterized by using information to obtain information. In claim 1,
The connection destination information includes a case number for receiving the report or a report receiving terminal ID,
The said connection control part connects with a report reception terminal in said 2nd voice call connection based on the case number or report reception terminal ID contained in the said connection destination information, The report reception system characterized by the above-mentioned. In claim 1,
The connection destination information includes identification information of the notification receiving terminal,
The said connection control part connects with the said report reception terminal in said 2nd voice call connection based on the identification information of the report reception terminal contained in the said connection destination information, The report reception system characterized by the above-mentioned. In claim 1,
The information receiving system, wherein the information acquired from the reporter terminal is image information photographed by a photographing unit of the reporter terminal. In claim 1,
The information acquired from the reporter terminal is position information acquired by the position measuring unit of the reporter terminal, and the report reception terminal outputs the report information together with the map information from the display output unit. system. In claim 1,
The first voice call connection between the reporter terminal and the report reception terminal is performed via a telephone line,
The report reception system, wherein the second voice call connection and sensor information acquisition in the reporter terminal and the report reception terminal are performed via a network line. In claim 1,
Transmission of the connection destination information is performed using a short message service. In claim 1,
The reporter terminal connected by the connection destination information downloads a program and transmits the sensor information using the program. In claim 6,
When the connection destination information is transmitted to the reporter terminal, the first voice call connection is disconnected,
A report acceptance system, wherein after the first voice call connection is disconnected, the second report acceptance terminal is connected. In claim 1,
Connect to other networked devices,
When the second voice call connection is made, the connection control unit performs a second voice call connection between the reporter terminal and the other terminal,
The said connection control part transfers the sensor information acquired using the sensor of the said reporter terminal transmitted from the said reporter terminal to the said other terminal, The report reception system characterized by the above-mentioned. In claim 10,
The other terminal includes an interpreter terminal used by an interpreter,
A report receiving system, wherein the reporter terminal is connected to the interpreter terminal based on an operation of the reporter terminal. In claim 11,
The notification accepting system, wherein the interpreter terminal is a sign language interpreter terminal operated by a sign language interpreter or a foreign language interpreter terminal operated by a foreign language interpreter. In claim 10,
The other terminal includes a vehicle terminal included in a vehicle or a site terminal used by a site worker. A report reception method using a report reception system for receiving reports,
The notification receiving system is
A report receiving terminal having a calling unit that uses voice input and output, and a display output unit that displays and outputs information;
A connection destination transmission unit that transmits information of a connection destination to be connected from the reporter terminal;
A connection control unit that controls connection of a terminal connected to the network,
The call unit accepts a call transmission including a telephone number from a reporter terminal and performs a first voice call connection with the reporter terminal;
The connection destination transmitting unit, based on the phone number of the reporter terminal, transmitting connection destination information including identification information of the report reception system to the reporter terminal;
When receiving a connection request from the reporter terminal to the connection destination, the connection control unit performs a second voice call connection between the report reception terminal and the reporter terminal, and detects a sensor of the reporter terminal. And a step of acquiring information by using the method.

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