JP2018005626A - Sales support system, sales support device and sales support method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a support system capable of minimizing opportunity loss for a salesperson while a purchase planning person can readily enjoy shopping, watching commodities without being unnecessarily attended by the salesperson, a sales support device and a sales support method.SOLUTION: A purchase planning person M1 who visits a shop, considering purchase of a stereo 51 displayed in the shop, operates a first terminal device 20 and inputs commodity identification information by imaging a bar code 54 for identifying the stereo 51 displayed in the shop through the first terminal device 20. The first terminal device 20 inquires to a sales support device 40 about a stock status of the commodity on the basis of bar code 54. The sales support device 40 reads the stock status of the commodity on the basis of the commodity identification information and transmits the same to the first terminal device 20. The sales support device 40 transmits a notice that it has received the inquiry about the stock status of the commodity to a second terminal device operated by a salesperson who sells the commodity at the shop.SELECTED DRAWING: Figure 6

Description

  The present invention relates to a sales support device, a sales support system, and a sales support method for promoting the sales of products displayed in a store.

In stores such as home appliance mass retailers, the products displayed on the product shelves and the like are product samples, so the products that are actually sold are stocked in the backyard and the like. Therefore, when a person who intends to purchase a product purchases a product, it is necessary to inquire of a salesperson whether the product is in stock.
When a prospective purchaser makes an inquiry to a salesperson, the salesperson asks another salesperson with a wireless microphone. Or, the salesperson puts the product code into the dedicated terminal device, or reads the two-dimensional barcode attached to the price tag with the dedicated terminal device, etc., so that the inquiry is transmitted from the dedicated terminal device to the product management server. The inventory quantity is returned from the merchandise management server to the dedicated terminal device.
The prospective purchaser knows whether there is stock from a salesperson who has confirmed the presence of stock by inquiring another salesperson, or from a salesperson whose number of stocks has been notified to the dedicated terminal device.

  However, the prospective purchaser wants to purchase a product, but wants to determine various products. The prospective purchaser, when asked the salesperson about the product, dislikes the situation where he / she has to buy, and sometimes it is difficult to contact the salesperson.

Japanese Patent Laid-Open No. 2004-151867 describes what the prospective purchaser does not make an inquiry at a store and makes an inquiry about the number of items in stock from the outside.
The “product management server and product management system” described in Patent Literature 1 is configured such that when the product management server receives product information that is information for specifying a product transmitted from a customer terminal, the received product information Based on the store information, which is information related to the store inventory of the seller, whether or not the product corresponding to the product information is in stock, and if the product is not in stock in the detection result, This is transmitted to the terminal on the merchant side as latent needs information.

JP 2003-132433 A

  However, in the “product management server and product management system” described in Patent Document 1, the seller knows that there are prospective purchasers who are interested in purchasing the product when there is no stock. However, since it takes time until the product is delivered after it has been ordered, there is a risk that the store will be missed if the item is out of stock.

Out of stock seems to be able to be prevented if inventory management is solid.
In addition, since purchase purchasers who come to the store have a higher willingness to purchase than purchase purchasers who have inquired about products at home, there is a possibility that sales will increase if the purchase purchasers who visited the store place importance. If such a purchaser with a high willingness to buy is missed, an opportunity loss occurs.
However, as described above, a prospective purchaser who visits a store may hate to be in a situation where he / she has to buy the product when he / she asks the salesperson about the product, and it may be difficult to make an inquiry to the salesperson. In addition, even if the prospective purchaser does not speak to the salesperson, there is a prospective purchaser who cannot calmly consider purchasing if the salesperson approaches the prospective purchaser.

  Therefore, the present invention provides a sales support system and a sales support device that allow a prospective purchaser to easily enjoy shopping while looking at a product without being caught by the salesperson, and to minimize the opportunity loss for the salesperson. An object is to provide a sales support method.

The sales support system of the present invention includes a first terminal device that a prospective purchaser who considers purchasing a product displayed at a store visits and operates the store, and a salesperson who sells the product at the store. A second terminal device to be operated; a sales support device connected to the first terminal device and the second terminal device via a telecommunication line;
The first terminal device inquires the sales support device about the inventory status of the product based on the product identification information input means for inputting the product identification information for identifying the product displayed in the store, and the product identification information. Inquiry request means, and display means for displaying the stock status from the sales support device,
The sales support device includes a storage unit in which the product identification information and an inventory state of the product stocked in the backyard of the store are associated and stored, and the product identification information transmitted from the first terminal device. Based on the inquiry response means for reading out the stock status of the product from the storage means and transmitting it to the first terminal device, and the second terminal device using a notification that there has been an inquiry about the stock status of the product as a query notification An inquiry notification means for sending to
The second terminal device includes inquiry receiving means for receiving an inquiry notice from the sales support apparatus, and display means for displaying the inquiry notice.

  Further, the sales support device of the present invention, the storage means for storing the product identification information for identifying the product displayed in the store and the stock status of the product stocked in the backyard of the store, Upon receipt of the product identification information transmitted from the first terminal device operated by the prospective purchaser when the prospective purchaser of the merchandise visits the store, the product identification information is transmitted. Based on the identification information, the stock status of the product is read from the storage means, and the inquiry response means for transmitting the stock status of the product to the first terminal device, and a notification that there has been an inquiry about the stock status of the product Inquiry notification means for transmitting to the second terminal device operated by a salesperson selling the product at the store as an inquiry notification is provided.

  The sales support method of the present invention is for identifying the product displayed in the store on the first terminal device operated by the prospective purchaser who has visited the store in order to consider the purchase of the product displayed in the store. Product identification information is input, the first terminal device inquires of the sales support device about the inventory status of the product based on the product identification information, and the sales support device transmits from the first terminal device Reading the inventory status of the product from the storage means based on the received product identification information and transmitting it to the first terminal device, and notification that the sales support device has inquired about the inventory status of the product To the second terminal device operated by a salesperson who sells the product at the store.

  According to the present invention, first, when a prospective purchaser considering the purchase of a product displayed at a store visits the store, the product displayed at the store is identified on the first terminal device operated by the prospective purchaser. Enter the product identification information. Next, the first terminal device inquires of the sales support device about the stock status of the product based on the product identification information. Then, the sales support device reads the stock status of the product from the storage unit based on the product identification information transmitted from the first terminal device, and transmits it to the first terminal device. Thereby, the prospective purchaser can grasp the status of the stock without asking the salesperson only by inputting the product identification information to the first terminal device. A salesperson who sells a product at a store is notified as a reference notification to the second terminal device operated by the salesperson that the sales support device has inquired about the stock status of the product. You can know the presence of interested buyers.

  The product identification information input means may read the optical reading information indicating the product identification information written on the price tag of the product to obtain the product identification information. Thereby, merchandise identification information can be simply input into the 1st terminal unit.

The first terminal device includes call request means for requesting a salesperson to call the sales support device, and the sales support device receives the call request from the first terminal device, and then sends the call request to the second terminal device. Call notification means for transmitting a call notification may be provided, and the second terminal device may include call reception means for displaying the call notification on the display means when receiving the call notification from the sales support apparatus.
When a call request indicating that a salesperson's call is requested is transmitted from the call request means of the first terminal device to the sales support device, the sales support device transmits a call notification to the second terminal device. Therefore, when the prospective purchaser wants to make an inquiry to the salesperson, he / she can easily call the salesperson and receive a product explanation.

  The call request means may include the location of the prospective purchaser as location information when sending a call notification to the second terminal device. Since the location information is included in the inquiry notification, even a new salesperson can immediately go to the prospective purchaser.

In the storage unit, a discount price of the product associated with the product identification information, a grant point corresponding to the product, or a coupon corresponding to the product is stored as first privilege information, and the inquiry response unit When the stock status of the product is inquired from the first terminal device based on the product identification information, the first privilege information can be read from the storage means and transmitted to the first terminal device.
The prospective purchaser can know not only the stock status but also the privilege information for each product when purchasing the product. In addition, the salesperson can set a price and offer a privilege according to a period such as a limited period or a time sale.

The storage means stores a discount price of the product associated with customer identification information for identifying the prospective purchaser, a grant point associated with the product, or a coupon associated with the product as second privilege information. The inquiry response means reads out the second privilege information from the storage means and sends it to the first terminal apparatus when inquiring about the inventory status of the commodity from the first terminal apparatus based on the commodity identification information. can do.
The prospective purchaser can know not only the stock status but also the privilege information specific to the customer when purchasing the product. In addition, the salesperson can provide a price or a privilege according to the purchase history.

  According to the present invention, the prospective purchaser can grasp the status of inventory without asking the salesperson only by inputting the product identification information to the first terminal device. Since it is possible to know a notification that there has been an inquiry as an inquiry notification, it is possible to know the presence of prospective purchasers interested in the product. Therefore, according to the present invention, the prospective purchaser can easily enjoy shopping while looking at the product without being caught by the salesperson, and the salesperson can minimize loss of opportunity.

It is a figure for demonstrating the structure of the sales assistance system which concerns on embodiment of this invention. It is a figure for demonstrating the structure of the 1st terminal device of the sales assistance system shown in FIG. It is a figure for demonstrating the structure of the 2nd terminal device of the sales assistance system shown in FIG. It is a figure for demonstrating the structure of the sales assistance apparatus of the sales assistance system shown in FIG. It is a figure for demonstrating the state of display of goods. It is a figure for demonstrating the operation | movement and use condition of the sales assistance system shown in FIG. It is a figure of an example of the inquiry information displayed on the display means of the 1st terminal device of the sales support system shown in FIG. It is a figure of an example of the inquiry notification displayed on the display means of the 2nd terminal device of the sales support system shown in FIG. It is a figure of an example of the call notification displayed on the display means of the 2nd terminal device of the sales support system shown in FIG.

A sales support system according to an embodiment of the present invention will be described with reference to the drawings.
The sales support system according to the present embodiment is used at a store operated by a sales company that sells products.
The sales support system 10 shown in FIG. 1 sells a product at the store S, and a first terminal device 20 that the prospective purchaser M1 considering the purchase of the product displayed in the store S visits and operates the store S. Sales support connected to the second terminal device 30 operated by the salesperson M2, the first terminal device 20 and the second terminal device 30, the Internet W1, which is an example of a telecommunication line, and the intranet W2 in the store S Device 40.

As the first terminal device 20 shown in FIG. 2, for example, a tablet-type terminal device or a smartphone-type mobile phone can be used. In the present embodiment, the first terminal device 20 is a smartphone. In FIG. 2, the telephone function is not shown.
The first terminal device 20 includes a wireless communication unit 21, a product identification information input unit 22, an inquiry request unit 23, a call request unit 24, an operation unit 25, a display unit 26, and a storage unit 27. Yes.

The wireless communication means 21 has a function of communicating with the Internet W1 via the base station B close to the store S. The wireless communication means 21 can communicate by various communication methods supported by the mobile phone company.
The merchandise identification information input means 22 has a function of inputting merchandise identification information for identifying the merchandise displayed in the store. In the present embodiment, the product identification information input means 22 includes a camera that captures a barcode that is a kind of optically read information indicating the product identification information, and product identification information that is analyzed by decoding the imaging information from the camera. And analyzing means for obtaining
The inquiry request unit 23 has a function of inquiring the sales support device 40 about the inventory status of the product and the price of the product based on the product identification information.
The call request unit 24 has a function of transmitting a call request to the sales support device 40 when it is desired to make an inquiry to the salesperson M2 about the product.
If the 1st terminal device 20 is a smart phone, the operation means 25 can be used as various key switches and touch panels. The display means 26 can be an LCD or an organic EL panel. The storage means 27 can store various information such as customer identification information.

The 2nd terminal device 30 shown in FIG. 3 can use a tablet-type terminal device and a smart phone mobile phone, for example. In the present embodiment, the second terminal device 30 is a tablet terminal device.
The second terminal device 30 includes a wireless communication unit 31, an inquiry reception unit 32, a call reception unit 33, an operation unit 34, a display unit 35, and a storage unit 36.
The wireless communication means 31 has a function of communicating with the wireless router R connected to the intranet W2 in the store S. The wireless communication means 31 can communicate by WIFI (registered trademark), for example.
The inquiry receiving unit 32 has a function of receiving an inquiry notification from the sales support device 40 via the wireless communication unit 31 and displaying it on the display unit 35.
The call receiving unit 33 has a function of receiving a call notification from the sales support device 40 via the wireless communication unit 31 and displaying it on the display unit 35.
The operation means 34 can be various key switches and touch panels if the second terminal device 30 is a tablet-type terminal device. The display means 35 can be an LCD or an organic EL panel. The storage means 36 can store various information.

The sales support apparatus 40 shown in FIG. 4 is installed in the store S. Further, if the store S is a branch, the sales support device 40 can be installed at the head office, the head office, or the computer center.
The sales support apparatus 40 includes a wired communication unit 41, an inquiry response unit 42, an inquiry notification unit 43, a call notification unit 44, and a storage unit 45.
The wired communication means 41 is connected to a LAN cable and has a function of communicating with the intranet W2.
The inquiry response means 42 has a function of reading out information relating to the stock status of the product and the price of the product from the storage means 45 based on the product identification information transmitted from the first terminal device 20 and transmitting the information to the first terminal device 20. ing.

The storage means 45 stores the product identification information, the stock status of the product stocked in the backyard of the store S, and the first privilege information related to the purchase of the product in association with each other.
The product identification information may be a product code (model number) assigned to the product by the manufacturer.
The stock status can be the presence of stock or the number of stock.
The first privilege information related to the purchase of a product can be a price tag price of the product, a price after a discount such as a limited time offer or a time sale. Furthermore, the storage means 45 can also store the grant points, coupons, and the like associated with the products as the first privilege information.

The storage means 45 stores the discount price of the product, the grant point associated with the product, or the coupon associated with the product as second privilege information in association with identification information for identifying the prospective purchaser. . As 2nd privilege information, it can be set as the special discount price according to the purchase track record of a prospective purchaser, a grant point, a coupon, etc.
Further, the storage unit 45 may store information related to the product sales floor.

Further, the storage means 45 stores customer management such as membership information, which is information related to prospective purchasers registered in the membership system for sales promotion established by the sales company, purchase history of prospective purchasers, visit history of prospective purchasers, etc. Information is stored.
The member information can be customer identification information for identifying the prospective purchaser M1, the name, age, address, contact information, etc. of the prospective purchaser. The customer identification information can consist of numbers, English letters, and the like.

Here, the product displayed in the store S and the product identification information for identifying the product will be described with reference to the drawings.
As shown in FIG. 5, for example, a stereo 51 is displayed on the display shelf 52 as a product. A price tag 53 is installed on the display shelf 52 so as to correspond to the stereo 51.
In the price tag 53, the product type, manufacturer name, model number, and price are written. In addition, the price tag 53 includes product identification information for identifying the product by a bar code 54. As the barcode, JAN, CODE39, CODE128, NW-7, etc. can be used.

The operation and use state of the sales support system 10 according to the embodiment of the present invention configured as described above will be described with reference to the drawings.
As shown in FIG. 6, first, the first terminal device 20 used by the prospective purchaser M1 downloads and installs the inquiry support program registered by the sales company from the application site that provides the application program (steps). S10). Then, the inquiry support program is activated and customer identification information is input (step S20).

In a state where the inquiry support program is installed in the first terminal device 20 and the customer identification information is set, the prospective purchaser M1 visits the store S with the first terminal device 20 (step S30).
And when the prospective purchaser M1 finds an item of interest, he wants to know the price after discounting the price displayed on the price tag of the item, or whether the item can be taken home immediately after purchase. When it is desired to know, the prospective purchaser M1 reads and inputs the barcode 54 written on the price tag 53 by the product identification information input means 22 of the first terminal device 20 (step S40). The product identification information can be input by decoding by the analysis unit based on the barcode 54 imaged by the camera of the product identification information input unit 22.
The inquiry request unit 23 transmits the customer identification information together with the product identification information as an inquiry request to the sales support device 40 via the wireless communication unit 21 (step S50).

In the sales support device 40, when the inquiry response means 42 receives the product identification information via the wired communication means 41, based on the product identification information, from the storage means 45, the presence / absence of inventory, the number of stocks, the price after discount, The privilege information (first privilege information) such as a grant point corresponding to the product or a coupon corresponding to the product is read and transmitted to the first terminal device 20. Further, the inquiry response means 42, based on the customer identification information, from the storage means 45, such as the presence / absence of the inventory, the number of inventory, the price after the discount, the grant point corresponding to the product, or the coupon corresponding to the product The privilege information (second privilege information) is read and transmitted to the first terminal device 20 (step S60).
In this Embodiment, the price according to the purchase track record of the prospective purchaser linked | related with customer identification information is transmitted as 2nd privilege information.

  For example, if the prospective purchaser M1 purchases 10,000 yen or more and less than 20,000 yen in the last year, 3% is discounted from the price indicated on the price tag 53, or more if it is 20,000 yen or more. It can be reduced by 3%.

  In the first terminal device 20, when the inquiry request means 23 receives the inquiry information such as price information, point information, and inventory status from the sales support apparatus 40, the inquiry information is displayed on the display means 26 as shown in FIG. Is displayed (step S70).

In the sales support device 40, the inquiry notifying unit 43 operates the salesperson M <b> 2 using the notification that there is an inquiry about the price and the stock status of the product displayed from the first terminal device 20 as the inquiry notification. To the second terminal device 30 (step S80).
In the second terminal device 30, the inquiry reception means 32 receives the inquiry notification and displays it on the display means 35 shown in FIG. 8, for example.
In FIG. 8, in addition to the information transmitted to the prospective purchaser M1, the inquiry notification includes location information on the sales floor of the inquired product.
Note that the salesperson M2 fully understands the sales floor in the store S, and if the sales floor is inevitably determined if the product is known, the location information about the sales floor can be omitted. Since the location information is included in the inquiry notification, the new salesperson M2 can immediately approach the prospective purchaser M1.

In response to the inquiry notification from the sales support device 40, the salesperson M2 goes to the sales floor of the product and does not call out to the prospective purchaser M1 but suddenly looks at the prospective purchaser M1 in a long way. Then ask about the situation.
If the prospective purchaser M1 wants to hear about the functions of the product immediately, the salesperson M2 is in a position where it can be easily found, so the prospective purchaser M1 can immediately speak to the salesperson M2. If there is no inquiry from the prospective purchaser M1 to the salesperson M2 even after a certain amount of time has passed, the salesperson M2 can speak.

If the salesperson M2 is located slightly away from the prospective purchaser M1, the prospective purchaser M1 may not notice the salesperson M2. In such a case, the prospective purchaser M1 presses the “call” button B1 (see FIG. 7) displayed on the first terminal device 20 (step S90).
When the “call” button B1 is pressed, the call request unit 24 transmits the call request by transmitting the customer identification information to the sales support device 40 (step S100).

In the sales support device 40, when the call request from the first terminal device 20 is received, the call notification means 44 transmits a notification that there is a call request from the prospective purchaser M1 to the second terminal device 30 (step). S110).
In the second terminal device 30, the call receiving means 33 receives the call notification and displays it on the display means 35 shown in FIG. 9, for example.

In FIG. 9, the call notification includes the sales location where the prospective purchaser M1 is located as location information. In the sales place where the prospective purchaser M1 is located, when the latitude information and longitude information of the GPS built in the first terminal device 20 are transmitted as position information at the time of a call request, the call notification means 44 of the sales support device 40 Based on this position information, the location of the prospective purchaser M1 may be analyzed from the coordinate information of the floor of the store S stored in the storage means 45.
Since the location information is included in the call notification, the new salesperson M2 can immediately go to the prospective purchaser M1.

  As described above, according to the sales support system 10 according to the present embodiment, the prospective purchaser M1 simply inputs the product identification information to the first terminal device 20, and does not ask the salesperson M2 for a special price. And the status of the stock, and the salesperson can know the notification of the inquiry about the price and the stock status of the product as an inquiry notification. Therefore, there is a prospective purchaser M1 who is interested in the product. Can know. Therefore, the sales support system 10 can be easily enjoyed while looking at the product without being caught by the salesperson M2 for the prospective purchaser M1, and the loss of opportunity can be minimized for the salesperson M2.

  Further, the prospective purchaser M1 comes to the store S, and only picks up the bar code 54 written on the price tag 53, and from the price written on the price tag 53, a special discount that is provided only to the member is discounted. Since it is possible to know the price, privilege, product-specific privilege, inventory status, etc., it is possible to improve convenience and further increase purchase motivation.

  When a call request indicating that a salesperson's call is requested is transmitted from the call request means 24 of the first terminal device 20 to the sales support apparatus 40, the call notification means 44 of the sales support apparatus 40 calls the call notification. 2 to the terminal device 30. Therefore, when the prospective purchaser M1 wants to make an inquiry to the salesperson M2, he / she can easily call the salesperson and receive a product description.

  In the present embodiment, the one-dimensional barcode 54 is written on the price tag 53, but a two-dimensional barcode may be used. Further, the operation means 25 of the first terminal device may be operated to directly input product identification information such as a product code and a model number.

  The present invention is suitable when a prospective purchaser visits a store and considers purchasing a product.

DESCRIPTION OF SYMBOLS 10 Sales support system 20 1st terminal device 21 Wireless communication means 22 Product identification information input means 23 Inquiry request means 24 Call request means 25 Operation means 26 Display means 27 Storage means 30 2nd terminal device 31 Wireless communication means 32 Inquiry receiving means 33 Call receiving means 34 Operating means 35 Display means 36 Storage means 40 Sales support device 41 Wired communication means 42 Inquiry response means 43 Inquiry notification means 44 Call notification means 45 Storage means 51 Stereo 52 Display shelf 53 Price tag 54 Bar code M1 Purchasing person M2 Salesperson S Store B Base station R Wireless router W1 Internet W2 Intranet

Claims (8)

A first terminal device that a prospective purchaser considering the purchase of a product displayed in a store visits and operates the store;
A second terminal device operated by a salesperson who sells the product at the store;
A sales support device connected to the first terminal device and the second terminal device via a telecommunication line,
The first terminal device inquires the sales support device about the inventory status of the product based on the product identification information input means for inputting the product identification information for identifying the product displayed in the store, and the product identification information. Inquiry request means, and display means for displaying the stock status from the sales support device,
The sales support device includes a storage unit in which the product identification information and an inventory state of the product stocked in the backyard of the store are associated and stored, and the product identification information transmitted from the first terminal device. Based on the inquiry response means for reading out the stock status of the product from the storage means and transmitting it to the first terminal device, and the second terminal device using a notification that there has been an inquiry about the stock status of the product as a query notification An inquiry notification means for sending to
The second terminal device is a sales support system comprising: inquiry receiving means for receiving an inquiry notification from the sales support apparatus; and display means for displaying the inquiry notification.   2. The sales support system according to claim 1, wherein the product identification information input means reads the optical reading information indicating the product identification information written on a price tag of the product to obtain the product identification information. The first terminal device includes call request means for requesting a salesperson to call the sales support device,
The sales support device comprises a call notification means for transmitting a call notification to the second terminal device when receiving a call request from the first terminal device,
3. The sales support system according to claim 1, wherein the second terminal device includes a call receiving unit that displays a call notification on a display unit when receiving the call notification from the sales support device.   4. The sales support system according to claim 3, wherein the call request unit includes the location of the prospective purchaser as location information when transmitting a call notification to the second terminal device. The storage means stores a discount price of the product associated with the product identification information, a grant point associated with the product, or a coupon associated with the product as first privilege information,
The inquiry response means reads out the first privilege information from the storage means and transmits it to the first terminal device when inquiring about the inventory status of the product based on the product identification information from the first terminal device. Item 5. The sales support system according to any one of Items 1 to 4. The storage means stores a discount price of the product associated with customer identification information for identifying the prospective purchaser, a grant point associated with the product, or a coupon associated with the product as second privilege information. And
The said inquiry response means reads the said 2nd privilege information from the said memory | storage means, and transmits to the said 1st terminal device, when the stock status of goods is inquired from the said 1st terminal device based on the said product identification information. Item 6. The sales support system according to any one of Items 1 to 5. Storage means for storing the product identification information for identifying the product displayed in the store and the stock status of the product stocked in the backyard of the store in association with each other;
Upon receipt of the product identification information transmitted from the first terminal device operated by the prospective purchaser when the prospective purchaser of the merchandise visits the store, the product identification information is transmitted. Inquiry response means for reading the stock status of the product from the storage means based on identification information and transmitting the stock status of the product to the first terminal device;
A sales support device comprising: a reference notification means for transmitting a notification that there has been an inquiry about the inventory status of the product as a reference notification to a second terminal device operated by a salesperson who sells the product at the store. A stage in which product identification information for identifying a product displayed in the store is input to the first terminal device operated by a prospective purchaser who has visited the store in order to consider the purchase of the product displayed in the store When,
The first terminal device inquires of the sales support device about the inventory status of the product based on the product identification information;
The sales support device reads out the inventory status of the product from the storage means based on the product identification information transmitted from the first terminal device, and transmits it to the first terminal device;
The sales support device includes a step of transmitting, as an inquiry notification, a notification that there has been an inquiry about the inventory status of the product to a second terminal device operated by a salesperson who sells the product at the store. Support method.

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