JP2016157169A - Method and program for providing delivery state management service, and server and system used therefor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a delivery management server that allows a manager of delivery work to grasp delivery states of packages at a receiving site for each delivery destination, and to adjust the number of delivery staffs to be assigned to each delivery destination at the receiving site depending on the delivery states.SOLUTION: A database section of a delivery management server 110 maintains delivery management data which manages delivery states of packages arrived at a receiving site 30b. A processing section of the delivery management server 110 communicates with a delivery staff terminal 120 and a supervisor terminal 130. The processing section of the delivery management server 110 updates the delivery management data in response to reception of package delivery data which indicates that the packages have been delivered from the delivery staff terminal 120, and displays on the supervisor terminal 130 the delivery states of the packages having arrived at the receiving site 30b.SELECTED DRAWING: Figure 5

Description

  The present invention relates to a method and program for providing a delivery status management service, and a server and system used for the method, and in particular, at a receiving place in small-scale logistics (for example, delivery in a large shopping mall or large building). The present invention relates to management of package delivery status and prediction of receipt of goods at a delivery base in large-scale logistics (for example, delivery to various parts of the country by truck or railroad).

  In general, delivery of parcels in facilities such as large shopping malls and large buildings where a large number of tenants are occupying is performed by delivery personnel in charge of individual delivery areas within the facility receiving the parcels delivered to the facility's receiving area ( Is delivered to the tenant).

  FIG. 27 is a diagram for explaining a mechanism of conventional delivery (in-house delivery) within a facility.

  A commercial facility 30 shown in FIG. 27 is, for example, a department store, a large shopping center, and the like, and includes a main building 30a in which tenants move in and a cargo receiving place 30b for temporarily receiving packages from each shipper to each tenant. Here, in the main building 30a, tenants are occupying each floor from the first floor to the fifth floor, and each of the five floors 31 to 35 is assigned delivery persons P1 to P5. For example, the delivery person P1 is a delivery person in charge of delivery of a package to each tenant (not shown) occupying the first floor 31.

  When the parcels arrive at such a commercial facility 30, the parcels are received and sorted at the parcel receiving place 30b, and the parcels are delivered to the tenants on each floor of the main building 30a from the parcel receiving parcel 30b. It is done by a member

  FIG. 28 is a diagram showing a state where the delivery of packages to a specific floor (for example, the second floor) is concentrated during the delivery work in the facility shown in FIG.

  In such a parcel delivery operation from the receiving place 30b to each floor of the main building 30a in a commercial facility, depending on the situation of the day, as shown in FIG. 28, to a floor (for example, the second floor) 32 on a specific floor. Even if the delivery work of the parcel Pa is delayed and there is a margin in the delivery work on the floor on the other floor, the situation where the delivery on the second floor is unlikely to be completed by the end of work time occurs. In this case, the delivery personnel P1, P3 to P5 on floors other than the second floor do the delivery work at a pace corresponding to the remaining luggage so that the delivery work is completed until the closing time, while the second floor delivery is performed. Personnel P2 may have to work overtime even after full activity.

  If there is a difference in the progress status of the delivery work on each floor as described above, there is a problem that the delivery person is not properly assigned to each floor, and the work time and labor costs are wasted.

  Conventionally, there is also a personnel assignment system (Patent Document 1) that automatically assigns personnel for performing work, but this personnel assignment system plans the assignment of personnel according to the scheduled work content. However, the work amount imbalance among a plurality of workers during work cannot be solved.

JP 2003-122888 A (Patent No. 4090229)

  As described above, in the case of conventional in-house delivery, if there is a difference in the progress of delivery work, the allocation of delivery personnel to each floor will not be appropriate, and the major cause of waste in work time and labor costs is Basically, the delivery person in charge of each floor is unaware of the actual delivery status of the other floors.

  Specifically, the delivery personnel in charge of each floor are in contact with each other, but whether or not the delivery status is transmitted to the delivery personnel on other floors depends on whether or not the person himself / herself reports the work status.

  Even if the delivery person conveys the delivery status to the delivery person on the other floor, the urgency of the response to the delay in the progress situation may differ depending on the expression of the side to convey, and the true meaning may not be conveyed.

  Furthermore, even if the delivery person on the other floor helps the work on the floor where the delivery work is delayed, the delivery person on the other floor will help if he / she feels better after the delivery work on the assigned floor is over. Is normal. In addition, even in the case of in-house delivery, that is, delivery within one facility, the delivery staff is not even aware of the delivery status of another building. In addition, the arrangement of the inspection of the delivery status of each floor causes an increase in labor costs.

  For this reason, if there is a difference in the progress of delivery work to each floor, there is a problem that the work force of the delivery person cannot be used efficiently and the end time of the delivery work as a whole in the hall is delayed. .

  In addition, with conventional in-house delivery, the number of packages arriving at the reception area cannot be accurately grasped until the actual arrival of the baggage on the day, so appropriate delivery personnel can be selected according to the number of packages arriving on that day. There is a problem that can not be arranged.

  The problem that the number of packages that arrive at the reception area is not known until the package arrives on the same day exists not only in small-scale logistics such as in-house delivery but also in large-scale logistics such as domestic delivery. Is. That is, there is a problem that it is difficult to appropriately arrange delivery persons and delivery vehicles according to the number of packages handled every day at the delivery base even in the distribution base of the logistics such as trucks and railroads.

  The present invention has been made to solve the above-described problems, and enables a delivery work manager to grasp the delivery status of a package at a delivery base for each delivery destination. It is an object of the present invention to obtain a method and program that enables an administrator of a package to adjust the number of delivery personnel assigned to each delivery destination at a delivery site of a package according to the delivery status, and a server and system used therefor To do.

  The present invention makes it possible for the delivery work manager to know in advance the exact number of packages arriving at the delivery base for each delivery destination, so that the delivery work manager can handle the number of packages handled at the delivery site. It is an object of the present invention to obtain a method and program that make it possible to arrange a delivery person and a delivery vehicle corresponding to each delivery destination in advance, and a server and system used therefor.

  In the present invention, the delivery manager can not only grasp the exact number of packages arriving at the delivery base by delivery destination in advance, but also grasp the delivery status of the package at the delivery base by delivery destination. In this way, the delivery manager manages the delivery staff and delivery vehicles according to the number of packages handled at the package delivery site in advance for each package delivery destination, and the delivery destination at the package delivery site. It is an object of the present invention to obtain a method and program capable of adjusting the number of delivery personnel assigned to each of the delivery personnel according to delivery status, and a server and system used therefor.

  The method of the present invention is a method for providing a delivery status management service for managing a delivery status of a package, and the method is executed in a delivery management server, and the delivery management server includes a processing unit, a database unit, The delivery management server is configured to communicate with one or more information terminals, and the database unit maintains delivery management data for managing the delivery status of one or more packages arriving at the delivery base. In this method, the processing unit sends package delivery data indicating that at least one of the one or more packages has been delivered from the delivery base from the one or more information terminals. In response to receiving, updating the delivery management data so that delivery of the at least one package is reflected in the delivery management data, and the processing unit updates the delivery management data updated And generating the delivery status data indicating the delivery status of the one or more packages, and causing the processing unit to output the delivery status data to at least one of the one or more information terminals. Thereby achieving the above object.

  In one embodiment of the present invention, the delivery status data includes data indicating the number of remaining packages that are not delivered among the one or more packages that have arrived at the delivery site, Including at least one of data indicating a ratio of the number of delivered packages delivered from the delivery base to the total number of arrived packages and data indicating an estimated delivery completion time when the remaining packages are delivered Also good.

  In one embodiment of the present invention, the processing unit may calculate the estimated delivery completion time based on the number of the remaining packages and one or more predetermined parameters related to a delivery delay of the packages. Good.

  A program of the present invention is a program for providing a delivery status management service for managing a delivery status of a package, and the program is executed in a delivery management server, and the delivery management server includes a processing unit, a database unit, The delivery management server is configured to communicate with one or more information terminals, and the database unit maintains delivery management data for managing the delivery status of one or more packages arriving at the delivery base. The program responds to reception of package delivery data indicating that at least one of the one or more packages has been delivered from the delivery base from the one or more information terminals. Updating the delivery management data so that the delivery of the at least one package is reflected in the delivery management data, and the updated delivery management data And generating at least one delivery status data indicating a delivery status of the one or more packages, and outputting the delivery status data to at least one of the one or more information terminals. This is accomplished by the processing unit, thereby achieving the above object.

  The delivery management server of the present invention is a delivery management server used for providing a delivery status management service for managing the delivery status of a package, and the delivery management server includes a processing unit and a database unit, The management server is configured to communicate with one or more information terminals, and the database unit is configured to maintain delivery management data indicating a delivery status of one or more packages arriving at the delivery base. , In response to receiving from the one or more information terminals the package delivery data indicating that at least one of the one or more packages has been delivered from the delivery base. Updating the delivery management data so that the delivery of one package is reflected in the delivery management data, and determining the delivery status of the one or more packages based on the updated delivery management data. Generating at least one delivery status data, and outputting the delivery status data to at least one of the one or more information terminals. Is achieved.

  A delivery management system according to the present invention includes a delivery management server used to provide a delivery status management service for managing a delivery status of a package, and one or more information terminals configured to communicate with the delivery management server. The delivery management server includes a processing unit and a database unit, and the database unit maintains delivery management data for managing a delivery status of one or more packages arriving at a delivery base. The processing unit receives the package delivery data indicating that at least one of the one or more packages has been delivered from the delivery base from the one or more information terminals. In response, updating the delivery management data so that delivery of the at least one package is reflected in the delivery management data, and based on the updated delivery management data, It is configured to generate at least delivery status data indicating a delivery status of one or more packages and to output the delivery status data to at least one of the one or more information terminals. This achieves the above objective.

  The method of the present invention is a method for providing a delivery status management service for managing a delivery status of a package, and the method is executed in a delivery management server, and the delivery management server includes a processing unit, a database unit, The delivery management server is configured to communicate with one or more information terminals, and the database unit is configured to maintain delivery management data for managing the delivery status of the one or more packages. In the method, the processing unit has received package shipment data indicating that at least one of the one or more packages has been shipped from one or more delivery bases from the one or more information terminals. In response to updating the delivery management data so that the delivery of the at least one package is reflected in the delivery management data, and the processing unit, based on the updated delivery management data, Generating package prediction data indicating the number of packages arriving at each of one or more delivery bases by a predetermined time for each delivery destination of the package, and the processing unit includes the one or more information terminals with the package prediction data Output to at least one of the above, whereby the above object is achieved.

  A program of the present invention is a program for providing a delivery status management service for managing a delivery status of a package, and the program is executed in a delivery management server, and the delivery management server includes a processing unit, a database unit, The delivery management server is configured to communicate with one or more information terminals, and the database unit is configured to maintain delivery management data for managing the delivery status of the one or more packages. And the program is responsive to receiving, from the one or more information terminals, package shipment data indicating that at least one of the one or more packages is shipped from one or more delivery bases, Updating the delivery management data so that the delivery of the at least one package is reflected in the delivery management data, and based on the updated delivery management data, Generating package prediction data indicating the number of packages arriving at each of one or more delivery bases by a predetermined time for each package delivery destination; and the package prediction data is transmitted to at least one of the one or more information terminals. The above-mentioned object is achieved by causing the processing unit to at least execute the output.

  The delivery management server of the present invention is a delivery management server used for providing a delivery status management service for managing the delivery status of a package, and the delivery management server includes a processing unit and a database unit, The management server is configured to communicate with one or more information terminals, and the database unit is configured to maintain delivery management data for managing a delivery status of one or more packages, and the processing unit Is responsive to receiving package shipment data from the one or more information terminals indicating that at least one of the one or more packages has been shipped from one or more delivery locations. Updating the delivery management data so that the shipment is reflected in the delivery management data, and at each of the one or more delivery bases based on the updated delivery management data Generating package prediction data indicating the number of packages arriving at each package delivery destination, and outputting the package prediction data to at least one of the one or more information terminals. Configured to perform, thereby achieving the above objective.

  A delivery management system according to the present invention includes a delivery management server used to provide a delivery status management service for managing a delivery status of a package, and one or more information terminals configured to communicate with the delivery management server. The delivery management system includes a processing unit and a database unit, and the database unit is configured to maintain delivery management data for managing a delivery status of one or more packages. And the processing unit is responsive to receiving from the one or more information terminals, package shipment data indicating that at least one of the one or more packages has been shipped from one or more delivery bases. Updating the delivery management data so that the delivery of the at least one package is reflected in the delivery management data, and based on the updated delivery management data, the one or more deliverys Generating package prediction data indicating the number of packages arriving at each base by a predetermined time for each package delivery destination, and outputting the package prediction data to at least one of the one or more information terminals To achieve at least the above-described object.

  The method of the present invention is a method for providing a delivery status management service for managing a delivery status of a package, and the method is executed in a delivery management server, and the delivery management server includes a processing unit, a database unit, The delivery management server is configured to communicate with one or more information terminals, and the database unit is configured to maintain delivery management data for managing the delivery status of the one or more packages. In the method, the processing unit receives package arrival data indicating that at least one of the one or more packages has arrived at one or more delivery bases from the one or more information terminals. In response, updating the delivery management data so that the arrival of the at least one package is reflected in the delivery management data, and the processing unit sends at least one package of the one or more packages In response to receiving from the one or more information terminals, the shipment of the at least one package is reflected in the delivery management data in response to receipt of the package shipment data indicating that the shipment has been sent from one or more of the delivery bases. Updating the delivery management data, and generating the base delivery status data indicating the delivery status of the package arrived at each of the one or more delivery bases based on the updated delivery management data. And the processing unit generates, based on the updated delivery management data, package prediction data indicating the number of packages that arrive at each of the one or more delivery bases by a predetermined time for each package delivery destination. And the processing unit outputs the base delivery status data and the package prediction data to at least one of the one or more information terminals, thereby achieving the above-described object.

  A program of the present invention is a program for providing a delivery status management service for managing a delivery status of a package, and the program is executed in a delivery management server, and the delivery management server includes a processing unit, a database unit, The delivery management server is configured to communicate with one or more information terminals, and the database unit is configured to maintain delivery management data for managing the delivery status of the one or more packages. The program is responsive to receiving package arrival data from the one or more information terminals indicating that at least one of the one or more packages has arrived at one or more delivery bases. Updating the delivery management data so that arrival of at least one package is reflected in the delivery management data; and at least one package of the one or more packages In response to receiving from the one or more information terminals, the shipment of the at least one package is reflected in the delivery management data in response to receipt of the package shipment data indicating that the shipment has been sent from one or more of the delivery bases. Updating the delivery management data, generating location delivery status data indicating delivery status of the packages arriving at each of the one or more delivery locations based on the updated delivery management data, and updating the updated delivery management data Based on the delivery management data generated, generating package prediction data indicating the number of packages arriving at each of the one or more delivery sites by a predetermined time for each delivery destination of the packages; Causing the processing unit to execute at least the process of causing the package prediction data to be output to at least one of the one or more information terminals, thereby achieving the above object.

  The delivery management server of the present invention is a delivery management server used to provide a delivery status management service for managing the delivery status of packages, and the delivery management server includes a processing unit and a database unit. The database unit is configured to maintain delivery management data for managing the delivery status of one or more packages, and the processing unit is configured to communicate with the one or more information terminals. In response to receiving package arrival data from the one or more information terminals indicating that at least one of the packages has arrived at one or more delivery locations, the arrival of the at least one package is the delivery management. Updating the delivery management data so that it is reflected in the data, and a package shipment data indicating that at least one of the one or more packages has been shipped from one or more delivery bases In response to receiving from the one or more information terminals, updating the delivery management data so that the shipment of the at least one package is reflected in the delivery management data, and the updated delivery management Based on the data, generating site delivery status data indicating the delivery status of the package arriving at each of the one or more delivery locations, and on the one or more delivery locations based on the updated delivery management data Generating package prediction data indicating the number of packages arriving at each predetermined time by delivery destination of the package, and the base delivery status data and the package prediction data are stored in at least one of the one or more information terminals The output is configured to at least execute the above-mentioned purpose.

  A delivery management system according to the present invention includes a delivery management server used to provide a delivery status management service for managing a delivery status of a package, and one or more information terminals configured to communicate with the delivery management server. The delivery management system includes a processing unit and a database unit, and the database unit is configured to maintain delivery management data for managing a delivery status of one or more packages. And the processing unit is responsive to receiving from the one or more information terminals the package arrival data indicating that at least one of the one or more packages has arrived at one or more delivery bases, Updating the delivery management data so that the arrival of the at least one package is reflected in the delivery management data; and at least one of the one or more packages is delivered to one or more packages. In response to receiving the package shipment data indicating that the package has been shipped from the one or more information terminals, the delivery management data is set so that the shipment of the at least one package is reflected in the delivery management data. Updating, generating, based on the updated delivery management data, location delivery status data indicating delivery status of the packages that arrive at each of the one or more delivery locations, and the updated delivery management data Based on the above, generating package prediction data indicating the number of packages arriving at each of the one or more delivery bases by a predetermined time for each delivery destination of the package, and the base delivery status data and the package prediction data It is configured to execute at least the output to at least one of the one or more information terminals, thereby achieving the above object.

  According to the present invention, the delivery work manager can grasp the delivery status of the package at the delivery base for each delivery destination, and the delivery work manager can assign the delivery work base to each delivery destination at the delivery site of the package. It is possible to realize a method, a program, a server, and a system that make it possible to adjust the number of delivery personnel to be adjusted according to the delivery status.

  According to the present invention, it is possible for the delivery work manager to know in advance the exact number of packages arriving at the delivery base for each delivery destination, so that the delivery work manager can handle the delivery work base at the delivery site. It is possible to realize a method, a program, a server, and a system that make it possible to arrange a delivery person or a delivery vehicle corresponding to the number of packages for each delivery destination of packages in advance.

  According to the present invention, the manager of the delivery work not only grasps the exact number of packages arriving at the delivery base in advance for each delivery destination, but also grasps the delivery status of the package at the delivery base for each delivery destination. This allows delivery managers to arrange delivery personnel and delivery vehicles according to the number of parcels handled at the parcel delivery base in advance for each parcel delivery destination, and at the parcel delivery base. It is possible to realize a method, a program, a server, and a system that make it possible to adjust the number of delivery personnel assigned to each delivery destination according to the delivery status.

FIG. 1 is a diagram for explaining a new concept of visualization of load balance at a delivery base. FIG. 1A shows load balance on a display screen immediately before delivery work, and FIG. FIG. 1B shows a load balance display on the display screen during delivery work, and FIG. 1C shows a load balance display on the display screen after the delivery work ends. FIG. 2 is a diagram for explaining a new concept of visualization of the number of packages arriving at a delivery base by a predetermined time. FIGS. 2 (a) and 2 (b) are screens of the supervisor terminal, respectively. Shows a state in which the number of packages arriving before AM 7:00 and AM 9:00 is shown. FIG. 3 is a diagram for explaining the in-house delivery mechanism to which the delivery management system according to Embodiment 1 of the present invention is applied. FIG. 4 is a diagram for explaining a package delivery operation in the in-house delivery system shown in FIG. 3. The package storage state (FIG. 4A) when the package is received at the reception area and the sorting of the received package. The baggage accommodation state at the time of going (FIG. 4B) is shown. FIG. 5 is a diagram illustrating a state in the facility in which the delivery work of the luggage to the second floor is greatly delayed as compared to the delivery work of the luggage to other floors during the delivery work in the hall shown in FIG. FIG. 6 is a diagram illustrating a state in which the floor assignment of the delivery person is changed according to an instruction from the supervisor during the in-house delivery operation illustrated in FIG. FIG. 7 is a diagram for explaining the configuration of the delivery management system used in the in-house delivery mechanism shown in FIG. 3, and shows the specific configuration of the delivery management server, delivery person terminal, and supervisor terminal included in the package management system. ing. FIG. 8 is a flowchart for explaining the operation of the delivery person terminal 120 shown in FIG. FIG. 9 is a flowchart for explaining the operation of the delivery management server 110 shown in FIG. FIG. 10 is a flowchart for explaining the operation of the supervisor terminal 130 shown in FIG. FIG. 11 is a diagram for explaining a delivery management system applied to a delivery mechanism in general logistics larger in scale than in-house delivery as a modification of the first embodiment, and FIG. 11A shows this delivery mechanism. FIG. 11B shows a state where the delivery management system is installed at the delivery base in the delivery route, and FIG. 11C shows the configuration of the delivery management system. FIG. 12 is a diagram for explaining a delivery management system according to Embodiment 2 of the present invention, and shows a delivery mechanism using this delivery management system. FIG. 13 is a diagram for explaining two examples (FIG. 13A and FIG. 13B) of display forms of prediction information displayed by the delivery management system. FIG. 14 is a diagram for explaining a delivery base in the delivery mechanism shown in FIG. 12, FIG. 14 (a) shows the configuration of the delivery base, and FIG. 14 (b) shows base management installed at the delivery base. The system configuration is shown. FIG. 15 shows a state in which a delivery person and a delivery truck are arranged based on the estimated number of packages to arrive at the delivery base in the delivery system shown in FIG. FIG. 16 is a diagram for explaining the center management server and the base management server of the delivery management system used in the delivery mechanism shown in FIG. 17 is a diagram for explaining the delivery person terminal and the supervisor terminal connected to the site management server shown in FIG. 16, FIG. 17A shows the configuration of the delivery person terminal, and FIG. 17B shows the supervisor. The structure of the terminal is shown. FIG. 18 is a flowchart for explaining the operation of the site management server 220 shown in FIG. FIG. 19 is a diagram for explaining the operation of the center management server 210 shown in FIG. 16 with a flowchart. FIG. 20 is a flowchart showing details of a part of the processing (step S114) shown in the flowchart of FIG. FIG. 21 is a diagram for explaining a delivery management system according to the third embodiment of the present invention, and shows a delivery mechanism using this delivery management system. FIG. 22 is a diagram for explaining the center management server and the base management server of the delivery management system shown in FIG. FIG. 23 is a diagram for explaining the operation of the site management server 320 shown in FIG. 22 with a flowchart. FIG. 24 is a diagram for explaining a delivery management system according to Embodiment 4 of the present invention, and shows a delivery mechanism using this delivery management system. FIG. 25 is a diagram illustrating a specific configuration of the center management server and the base management server of the delivery management system shown in FIG. FIG. 26 is a diagram illustrating the operation of the center management server 410 with a flowchart. FIG. 27 is a diagram for explaining a mechanism of conventional delivery (in-house delivery) within a facility. FIG. 28 is a diagram showing a state where the delivery of packages to a specific floor (for example, the second floor) is concentrated during the delivery work in the facility shown in FIG.

1. Applicants create new inventive concept applicants deliver from individual delivery bases under the supreme proposition that "the basis of the delivery person's mission is to deliver the package to the customer earlier" that exists at the root of the logistics industry New invention concept (1) and invention concept (2) were created from the two aspects of small-scale logistics as delivery to areas and large-scale logistics as delivery over a wide area covering the whole of Japan.

Inventive concept (1): Visualization of load balance of delivery person at package delivery base Normally, delivery work of a package is affected not only by the number of packages to be delivered but also by various factors. The progress of delivery work for delivering packages to an area often varies greatly depending on the delivery destination.

  However, at delivery bases, the deliverers in charge of each delivery area usually distribute the packages to be delivered in several places. The number of undelivered packages per delivery area, that is, the load on the delivery personnel It is practically impossible to accurately grasp the actual situation.

  In the present invention, the delivery status data indicating the delivery status of the package is created based on the delivery management data for managing the delivery status of the package, and the delivery status data in such a manner that the supervisor recognizes the load of the delivery work for each delivery area. Is output to the supervisor terminal. This makes it possible to visualize the load balance among the workers at the delivery base.

  FIG. 1 is a diagram for explaining a new concept of visualizing a load balance of a delivery person at a delivery base.

  In the example shown in FIG. 1, an index indicating the load balance of the worker is displayed on the display screen Tmd of the supervisor terminal Tm (hereinafter referred to as “supervisor terminal Tm”). Examples of indicators that show the load balance of workers include the remaining number of packages to be delivered to the delivery area among the packages that arrived at the delivery base, the ratio of delivered packages out of all delivered packages, and package delivery operations. For example, the estimated delivery completion time. In the example shown in FIG. 1, these three indicators are displayed on the display screen Tmd of the supervisor terminal Tm, but the present invention is not limited to this. At least one of these three indicators may be displayed on the display screen Tmd of the supervisor terminal Tm, and indicators other than these three indicators may be displayed on the display screen Tmd of the supervisor terminal Tm. .

  In the example shown in FIG. 1, an indicator indicating the load balance in the delivery work of delivering a package arriving at one delivery base to five delivery areas A to E is displayed on the supervisor terminal Tm. In the area Ds1 of the display screen Tmd of the supervisor terminal Tm, an index indicating the remaining number of packages to be delivered from the delivery base to the five delivery areas A to E among the packages arrived at the delivery base is in the form of a pie chart G1. Is displayed. In this example, the remaining number of loads is indicated by the size of the central angle of the dot area (fan-shaped area) of the pie chart G1. A line connecting the center of the pie chart G1 and a point located on the circumference of the pie chart G1 directly above the center is used as a reference line (position where the remaining number indicates 0). In the area Ds2 of the display screen Tmd of the supervisor terminal Tm, an index indicating the ratio of delivered packages out of all delivered packages is displayed in the form of a pie chart G2. In this example, the ratio of the delivered packages is indicated by the size of the central angle of the hatched area (fan-shaped area) of the pie chart G2. In the area Ds3 of the display screen Tmd of the supervisor terminal Tm, an index indicating the estimated delivery completion time when the delivery work of the package is completed is displayed in the form of an analog clock display G3. In addition, the format which displays the parameter | index which shows a worker's load balance is not limited to these. The index indicating the load balance of the worker can be displayed in any format other than a pie chart or an analog clock.

  FIG. 1A shows an example of a display screen Tmd of the supervisor terminal Tm immediately before the delivery work to the delivery areas A to E is performed after the package arrives at the delivery base. In the area Ds1 of the display screen Tmd, the number of packages arriving at the delivery base is indicated by a dot area of the pie chart G1 separately from the delivery areas A to E. At the time immediately before the delivery work, the ratio of delivered packages out of all delivered packages is zero. Accordingly, only a line segment extending right above the center of the pie chart G2 is shown in the region Ds2 of the display screen Tmd. Further, in the area Ds3 of the display screen Tmd, the scheduled delivery completion time of the package is indicated by an analog clock display G3.

  FIG. 1B shows an example of a display screen Tmd of the supervisor terminal Tm at a point in the middle of delivery work to the delivery areas A to E. When the delivery operation is started, the remaining number of packages to be delivered decreases, and the proportion of delivered packages out of all delivered packages increases. Accordingly, the dot area of the pie chart G1 shown in the area Ds1 of the display screen Tmd is narrowed. Conversely, the hatched area of the pie chart G2 appears in the area Ds2 of the display screen Tmd, and this hatched area is expanded. Also, the analog clock display G3 shown in the area Ds3 of the display screen Tmd is changed so as to indicate the current delivery completion scheduled time from the delivery completion scheduled time immediately before the start of work.

  FIG.1 (c) shows the example of the display screen Tmd of the supervisor terminal Tm at the time of completion | finish of the delivery work to delivery area AE. The dot area of the pie chart G1 shown in the area Ds1 of the display screen Tmd disappears, and the hatched area of the pie chart G2 displayed in the area Ds2 of the display screen Tmd spreads over the entire pie chart G2. Further, in the area Ds3 of the display screen Tmd, the analog clock display G3 is, for example, a display indicating the time when the delivery work to each delivery area is completed.

Invention concept (2): Visualization of the prediction of the number of packages arriving at the delivery base In the case of large-scale logistics over a wide area throughout Japan, each delivery base on the delivery route has a lot of incoming and outgoing baggage and arrives daily. If the balance between the number of vehicles and the number of delivery personnel and delivery vehicles arranged in advance is lost, smooth delivery work will be significantly hindered.

  In the present invention, based on the delivery management data for managing the delivery status of a package, package prediction data indicating the number of packages that arrive at each delivery site by a predetermined time is generated for each delivery destination. The package prediction data is output to the supervisor terminal in such a manner that the supervisor recognizes the number of packages arriving by the time by delivery destination. This makes it possible to predict the number of packages arriving at the delivery base.

  FIG. 2 is a diagram for explaining a new concept of visualizing the number of packages that arrive at a delivery base by a predetermined time.

  In the example shown in FIG. 2, the number of packages arriving at the delivery base D4 by a predetermined time is displayed on the display screen Tmd of the supervisor terminal Tm separately from the next delivery destinations D5, D6, and D7. In the example shown in FIG. 2, the predetermined time is displayed in the format of the analog clock display Gt, but is not limited to this. The predetermined time can be displayed in any format other than the analog clock display. In the example shown in FIG. 2, the number of packages arriving at the next delivery destinations D5, D6, D7 from the delivery base D4 is displayed in the form of pie charts Ga, Ga1-Ga2, Gb, Gc1-Gc2. However, it is not limited to this. The number of packages arriving at the next delivery destinations D5, D6, D7 from the delivery base D4 can be displayed in any format other than the pie chart. Note that the next three delivery destinations from the delivery base D4 do not necessarily have to be delivery bases, but may be delivery areas that deliver the parcels from the delivery base D4 to individual consignees.

  FIG. 2A shows an example of the display screen Tmd of the supervisor terminal Tm. In this example, the number of packages arriving by the time (AM7: 00) indicated by the analog clock display Gt is indicated by pie charts Ga, Gb, Gc1 to Gc2 separately from the delivery bases D5, D6, and D7. . Here, the maximum number represented by one pie chart is 100. Therefore, it can be seen that in the pie chart Ga, the number of packages is intuitively about 80 according to the size of the dot area. In the pie chart Gb, it can be seen that the number of luggage is intuitively about 60 according to the size of the dot area. Furthermore, it can be seen from the pie charts Gc1 and Gc2 that the number of packages is intuitively about 120.

  FIG. 2B shows another example of the display screen Tmd of the supervisor terminal Tm. In this example, the number of packages arriving by the time (AM9: 00) indicated by the analog clock display Gt is indicated by pie charts Ga1-Ga2, Gb, Gc1-Gc2 separately from the delivery bases D5, D6, D7. ing. In this case, as described above, since the maximum number represented by one pie chart is 100, it can be seen that the number of luggage is intuitively about 110 in the pie charts Ga1 and Ga2 depending on the size of the dot area. . In the pie chart Gb, it can be seen that the number of loads is intuitively about 90 according to the size of the dot area. Furthermore, it can be seen from the pie charts Gc1 and Gc2 that the number of packages is intuitively about 150.

  Note that the arrival time limit can be switched by the supervisor operating the supervisor terminal.

2. Delivery Management Method Using the New Invention Concept Created Invention Concept (1): Visualization of Worker Load Balance at Package Delivery Base As described above, the display screen Tmd of the supervisor terminal Tm shows the delivery base. Depending on the progress of the delivery work, the remaining number of packages to be delivered, the percentage of delivered packages out of all delivered packages, and the estimated delivery completion time, Displayed by pie charts G1 and G2 and an analog clock display G3 for each delivery area.

  Therefore, the supervisor intuitively determines the number of remaining packages indicated by the pie chart G1, the percentage of delivered packages indicated by the pie chart G2, and the estimated delivery completion time indicated by the analog clock display G3. By grasping the relative delay of delivery work, a delivery person assigned to a delivery area with a low work load can be reassigned to a delivery area where a large work load is applied to the delivery person.

Invention concept (2): Visualization of prediction of the number of packages arriving at the delivery base As shown in FIG. 2, the display screen Tmd of the supervisor terminal Tm arrives by a predetermined time indicated by the analog clock display Gt. The number of packages is displayed by pie charts Ga, Ga1, Ga2, Gb, Gc1, and Gc2.

  Therefore, the supervisor uses the pie charts Ga, Ga1, Ga2, Gb, Gc1, Gc2 and the analog clock display Gt, and the number of packages arriving at the delivery base at AM 7:00 on the next day, and AM 9:00 on the next day. The number of packages arriving at the delivery base can be intuitively recognized separately for the delivery bases D5 to D7.

  For example, if the first flight of the truck departs to the delivery destination at AM 7:00 and the second flight of the truck departs to the delivery destination at AM 9:00, the number of trucks and the number of delivery personnel are determined. The first flight and the second flight can be appropriately arranged based on the number.

3. Specific Description of Inventive Concept (1) and Inventive Concept (2) Hereinafter, as Embodiment 1, a delivery management system to which the inventive concept (1) is applied (that is, managing delivery from an individual delivery base to a delivery area) As a second embodiment, a delivery management mechanism to which the inventive concept (2) is applied (that is, a mechanism for managing delivery over a wide area covering the whole of Japan) will be described.

  In the third and fourth embodiments, a delivery management mechanism to which both the inventive concept (1) and the inventive concept (2) are applied will be described.

4). Embodiment 1
Hereinafter, as Embodiment 1 of the present invention, management (delivery management) of package delivery to a tenant occupying a facility such as a large shopping center (shopping mall) or large building using the inventive concept (1) of the present invention. An example applied to is described. However, the application example of the inventive concept (1) is not limited to this. As long as it is management of delivery from individual delivery bases to delivery areas, it can be applied to any delivery management.
4.1 Mechanism of Delivery Management FIG. 3 is a diagram for explaining the first embodiment of the present invention.

  In the example shown in FIG. 3, the luggage addressed to the tenants 31a to 35a inside the facility 30 (in the building) such as a large shopping mall or a large building is once received at the cargo receiving area 30b of the facility 30, and then re-entered from the cargo receiving area 30b. Delivered to tenants (hereinafter referred to as consignees) 31a to 35a occupying each floor 31 to 35 of 30a. Here, delivery of parcels from the consignment hall 30b to the consignees 31a to 35a on each floor of the main building is performed by delivery personnel P1 to P5 assigned to each floor. Two delivery personnel are assigned to each floor. In FIG. 3, Ev is an elevator used for carrying in a package, and 110 is a delivery management server.

  In this delivery management system, an information terminal (hereinafter referred to as a supervisor terminal) 130 of a supervisor (manager) M who supervises the delivery personnel P1 to P5 is connected to the main building from the consignment hall 30b as described in FIG. The delivery status of the package to each floor 30a is displayed.

  In such a delivery management system, the supervisor M accurately recognizes the delivery status of each floor from the information indicating the progress status of the package delivery displayed on the screen 130a of the supervisor terminal 130, and sends the delivery person to each floor. The assignment can be changed. As a result, the load on the delivery person can be equalized and the delivery work can be performed efficiently.

  Hereinafter, the operation of delivering the luggage from the receiving area 30b to each floor of the main building 30a will be specifically described.

  4 and 5 are diagrams for explaining a package delivery operation under the delivery management mechanism shown in FIG. FIG. 4 (a) shows the state of storage of the luggage when received at the reception area, FIG. 4 (b) shows the state of storage of the luggage when sorting the received luggage, and FIG. 5 shows the second floor. The state in the facility where the delivery work to the floor is greatly delayed compared to the delivery work to other floors is shown. In FIG. 4 and FIG. 5, the tenant is not shown.

  As shown in FIG. 4A, when the truck Tr arrives at the facility 30 from various places, the cargo is received by, for example, delivery personnel P1 to P5 at the cargo receiving place 30b of the facility 30, and the received cargo is received at the cargo receiving place. 30b is temporarily stored. The consignment work at the consignment site may be performed by an operator other than the delivery person.

  In addition, when the receiving area 30b has a large space for placing luggage, as shown in FIG. 4 (b), the receiving area 30b performs sorting for sorting the received luggage, and the received luggage is However, if the cargo receiving area 30b is narrow and there is not enough room for luggage, the luggage is not rearranged in the cargo receiving area 30b. In any case, however, the delivery person can send the information on the delivery slip of the individual package (package number, shipper, consignee) to the delivery person terminal 120 as the package arrival information indicating that the package has arrived at the reception area. Etc.), the package arrival data for each package is created. The package arrival data includes at least a package number and a destination floor, and is provided from the delivery person terminal 120 to the delivery management server 110 installed in the facility. The database unit of the delivery management server 110 maintains delivery management data for managing the delivery status of individual packages, and the delivery management server 110 updates the delivery management data with the package arrival data. In the delivery management data update by the package arrival data, the delivery management data is updated so that the number of packages on the destination floor indicated by the package arrival data increases by the number of arrived packages (for example, one).

  In FIG. 4 (a), as a breakdown of the received packages, 70 packages addressed to the tenants on the first floor, 125 packages addressed to the tenants on the second floor, 80 packages addressed to the tenants on the third floor, and four packages on the fourth floor. A case is shown in which there are 110 packages addressed to a tenant and 100 packages addressed to a tenant on the fifth floor.

  The parcels Pa1 to Pa5 addressed to each floor received at the consignment site 30b are transported to each floor of the main building 30a by delivery personnel P1 to P5 in charge of each floor.

  More specifically, as shown in FIG. 5, carts (carts for hand trucks) Ca are used for delivery of packages from the receiving area 30b to each floor. For example, the delivery person P1 in charge of the first floor loads the cargo Pa1 destined for the tenant on the first floor into the cart Ca at the cargo reception area 30b, carries it to the luggage storage area on the first floor, and further delivers it from the luggage storage area to each tenant. The delivery personnel P2 to P5 in charge of the 2nd to 5th floors are loaded in front of the elevator hall, etc. using the elevator Ev for cargo transportation by loading the cargoes Pa2 to Pa5 on the cart Ca to the main building 30a. Carry to the luggage storage on each floor. Thereafter, the delivery person delivers the individual packages from the luggage storage on each floor to each tenant.

  Each time delivery of an individual package is completed, the delivery person sends package delivery information (information such as package number, shipper, consignee, delivery completion, etc.) to the delivery person terminal 120 indicating that the delivery of the individual package has been completed. ) To generate package delivery data for each package. The package delivery data includes at least a package number and a destination floor, and is provided from the delivery person terminal 120 to the delivery management server 110 installed in the facility. In the delivery management server, delivery management data for managing the delivery status of individual packages is updated with the package delivery data. In the delivery management data update by the package delivery data, the delivery management data is updated so that the number of packages on the destination floor indicated by the package delivery data is reduced by the number of packages delivered (for example, one).

  By the way, the time required to deliver packages to tenants on each floor varies depending on the distance from the receiving area to the tenant, the size and weight of the packages, the delivery time zone, and the flight type (regular flights, cool flights, etc.). . In addition, the number of packages basically has a large effect on the time required for delivery work. In particular, even if the number of packages delivered to one floor is relatively small, if the number of tenants to deliver is large, the time required for delivery It takes.

  For this reason, even if the delivery to each floor is started at the same time, a large delay occurs in the delivery work depending on the floor as the delivery work proceeds. For example, as shown in FIG. A situation occurs in which the delivery work to the second floor is greatly delayed compared to the delivery work to the other floors.

  In addition, since trucks arrive and unload at the reception area, the total number of packages delivered to each floor increases each time a package is received from the delivery truck at the reception area. Will be distributed not only at the consignment area, but also in carts that are moving from the consignment area to the main building and in the luggage storage areas on each floor. I do not know the delivery status of the package.

  However, in the delivery management mechanism of the first embodiment, such delivery status is always displayed on the display screen 130a of the supervisor terminal 130 as shown in FIG. Specifically, in the second floor column (2F) of the area Ds1 of the display screen 130a, the remaining number of packages to be delivered to the second floor is displayed as a dot area of the pie chart G1, and the area Ds2 of the display screen 130a is displayed. In the second floor column (2F), the ratio of delivered packages delivered to the second floor (number of delivered packages delivered to the second floor / total number of packages destined for the second floor received at the reception area) is Yen. Displayed in the hatched area of the graph G2, and in the second floor column (2F) of the area Ds3 of the display screen 130a, the estimated delivery completion time when the delivery of the package to the second floor is completed is indicated by an analog clock display G3.

  The supervisor M confirms the remaining number of parcels addressed to each floor, the ratio of parcels delivered to each floor, and the estimated completion time of delivery to each floor displayed on the supervisor terminal 130. It is possible to grasp the delivery status, that is, the load of delivery work for the delivery person on each floor.

  FIG. 6 is a diagram illustrating a state in which the floor assignment of the delivery person is changed in accordance with the supervisor's instruction. In FIG. 6, the tenant is not shown.

  The supervisor M looks at the current delivery status displayed on the supervisor terminal 130, and as shown in FIG. 6, the two delivery personnel P5 in charge of delivery work for the fifth floor predicted to be completed early. Help one of these and one of the two delivery personnel P3 responsible for delivery to the third floor, which is expected to complete early, to deliver the package to the second floor Can be instructed by a transceiver or the like.

  In the above description, the case where the delivery status is displayed only on the supervisor terminal has been described. However, the delivery status in the hall may be displayed on the delivery person terminal 120 as well as the supervisor terminal 130.

4.2 Configuration of Delivery Management System Next, a delivery management system used in the delivery management mechanism described above will be described.

  FIG. 7 is a diagram for explaining a delivery management system used in the in-house delivery mechanism shown in FIG. 3, and shows a specific configuration of the delivery management server, supervisor terminal, and delivery person terminal included in the delivery management system. .

(Delivery management system 1000)
As shown in FIG. 7, the delivery management system 1000 includes a delivery management server 110, a delivery person terminal 120, and a supervisor terminal 130. The delivery management server 110, the delivery person terminal 120, and the supervisor terminal 130 are And a network 140 such as a wireless LAN (local area network). The network 140 is not limited to a wireless LAN, and may be another network.

  The delivery management server 110 is used by a delivery company that operates in-house delivery. The delivery person terminal 120 is used by a plurality of delivery persons P1 to P5 of a delivery company, and the supervisor terminal 130 is used by a supervisor M who supervises a plurality of delivery persons.

  The delivery management server 110 can be any type of computer. For example, the delivery management server 110 may be a terminal such as a personal computer, a tablet terminal, a mobile terminal, a smartphone, or a mobile phone. Each of the delivery person terminal 120 and the supervisor terminal 130 can be any type of portable computer. For example, the delivery person terminal 120 and the supervisor terminal 130 may be terminals such as a personal computer, a tablet terminal, a mobile terminal, a smartphone, and a mobile phone.

(Delivery management server 110)
The delivery management server 110 includes a processing unit 110a and a database unit Db1, and is used to provide a delivery status management service that manages the delivery status of packages. The database unit Db1 is connected to the processing unit 110a, and is configured to maintain delivery management data for managing the delivery status of one or more packages that have arrived at the cargo reception area (delivery base). In other words, the database part Db1 stores delivery management data for managing the delivery status of all the packages received at the facility receiving place 30b. The processing unit 110a includes a processor unit 111, a memory unit 112, an input / output interface unit 113, and a communication control unit 114. The processor unit 111, the memory unit 112, the input / output interface unit 113, and the communication control unit 114 are connected to each other via the bus unit Bs1.

  The memory unit 112 stores a delivery management server program. The processor unit 111 reads and executes the delivery management server program stored in the memory unit 112. Accordingly, the delivery management server 110 creates delivery status data for displaying the delivery status on the supervisor terminal based on the function of updating the delivery management data maintained in the database unit Db1 and the delivery management data. Has function.

  Specifically, the processing unit 110a of the delivery management server 110 sends one or more pieces of package delivery data indicating that at least one of the one or more packages that have arrived at the reception area has been delivered from the reception area 30b. In response to receiving from the employee terminal 120, updating the delivery management data so that delivery of at least one package is reflected in the delivery management data, and one or more packages based on the updated delivery management data Generating the delivery status data indicating the delivery status of each of them, and causing the delivery status data to be displayed on the supervisor terminal 130.

  Here, the delivery status data indicates that the number of remaining packages that have not been delivered among one or more packages that have arrived at the consignment site, the total number of packages that have arrived at the consignment site, have been delivered from the consignment site. Indicates the percentage of the number of packages and the estimated delivery completion time when the remaining packages are delivered.

  The processing unit 110a calculates the estimated delivery completion time based on the number of remaining packages and one or more predetermined parameters related to delays in package delivery.

  More specifically, the processing unit 110a has received package arrival data indicating that at least one of one or more packages has arrived at the receiving area from at least one of the plurality of delivery person terminals 120. In response to this, the delivery management data is updated so that the arrived packages are managed by the delivery management data. In response to receiving the package delivery data indicating that the package arriving at the consignment site has been delivered to the delivery destination from at least one of the plurality of delivery person terminals 120, the processing unit 110a receives the delivery management data. By updating, the delivered package is managed as delivered.

  A keyboard, mouse, touch panel, scanner, or the like can be connected to the input / output interface unit 113 as the input device 113a, and a display device such as a printing device or a liquid crystal display can be connected as the output device 113b. Note that at least one of the input device 113a and the display device 113b may be configured outside the delivery management server 110, or may be configured inside the delivery management server 110.

  The database unit Db1 may be built in the delivery management server 110 or may be provided outside the delivery management server 110 (for example, the database unit Db1 is an external hard disk device of the delivery management server 110). May be configured). The memory unit 112 of the delivery management server 110 may be configured to share at least a part of the database unit Db1.

(Delivery person terminal 120)
Each of the plurality of delivery person terminals 120 includes a processor unit 121, a memory unit 122, an input / output interface unit 123, and a communication control unit 124. The processor unit 121, the memory unit 122, the input / output interface unit 123, and the communication control unit 124 are connected to each other via the bus unit Bs2.

  A keyboard, a touch pen, a touch panel, a scanner, or the like can be connected to the input / output interface unit 123 as the input device 123a, and a liquid crystal display or the like can be connected as the display device 123b.

  When the information (package arrival information) indicating that the package has arrived at the receiving place 30b is input to the delivery device terminal 120, the delivery device terminal 120 indicates which package has been sent to which location based on the package arrival information. Package arrival data indicated by the package number and destination (consignee) is created, and information (package delivery information) indicating that the package arrived at the receiving area 30b has been delivered to the delivery destination is input to the delivery person terminal 120. At this time, package delivery data indicating which package is delivered to which location is indicated by a package number and a destination (consignee).

  Note that at least one of the input device 123 a and the display device 123 b may be provided outside the delivery person terminal 120 or may be incorporated inside the delivery person terminal 120.

  The memory unit 122 causes the delivery person terminal 120 to function as a terminal for creating and transmitting the package arrival data and the package delivery data to the delivery management server according to the input package arrival information and the package delivery information. A terminal program is stored. The processor unit 121 reads and executes the delivery person terminal program stored in the memory unit 122. This enables the delivery person terminal 120 to function as a terminal for the delivery persons P1 to P5 to input the package arrival information and the package delivery information.

  The communication control units 114 and 124 control communication between the delivery management server 110 and the delivery person terminal 120. Thereby, it is possible to transmit the package arrival data and the package delivery data created based on the operation of the delivery person at the delivery person terminal 120 to the delivery management server 110.

(Supervisor terminal 130)
The configuration of the supervisor terminal 130 is the same as the configuration of the delivery person terminal 120. Specifically, the supervisor terminal 130 includes a processor unit 131, a memory unit 132, an input / output interface unit 133, and a communication control unit 134. The processor unit 131, the memory unit 132, the input / output interface unit 133, and the communication control unit 134 are connected to each other via the bus unit Bs3.

  A keyboard, a touch pen, a touch panel, a scanner, or the like can be connected to the input / output interface unit 133 as the input device 133a, and a liquid crystal display or the like can be connected as the display device 133b.

  When the delivery status data from the delivery management server 110 is input, the supervisor terminal 130 displays the delivery status of the package on the display screen of the display device 133b based on the delivery status data as shown in FIG. It is configured to be displayed by a clock display.

  Note that at least one of the input device 133 a and the display device 133 b may be provided outside the supervisor terminal 130 or may be incorporated inside the supervisor terminal 130.

  The memory unit 132 stores a display program that causes the supervisor terminal 130 to function as a terminal for displaying the delivery status based on the delivery status data from the delivery management server 110. The processor unit 131 reads and executes the display program stored in the memory unit 132. This makes it possible for the supervisor terminal 130 to function as a terminal for displaying the delivery status data.

  The communication control units 114 and 134 control communication between the delivery management server 110 and the supervisor terminal 130. As a result, the delivery status data created by the delivery management server 110 can be transmitted from the delivery management server 110 to the supervisor terminal 130.

4.3 Operation of Delivery Management System In the receiving place 30b of the facility 30, each delivery person P1 to P5 receives a package, and the delivery person indicates to the delivery person terminal 120 that the package has arrived at the reception area. By inputting the information on the delivery slip of each package (information such as package number, shipper, package arrival, etc.) as the package arrival information, the processor 121 in the delivery person terminal 120 causes the package arrival data for each package to be received. Create The package arrival data is provided to the processor unit 111 of the delivery management server 110 via the communication control unit 124 of the delivery person terminal 120, the network 140, and the communication control unit 114 of the delivery management server 110.

  Each time delivery of an individual package is completed, the delivery person inputs information such as the package number, consignee, and delivery completion to the delivery person terminal 120 as package delivery information indicating that the delivery of the individual package has been completed. Thus, in the delivery person terminal 120, the processor unit 121 creates package delivery data for each package. The package delivery data is provided to the processor unit 111 of the delivery management server 110 via the communication control unit 124 of the delivery person terminal 120, the network 140, and the communication control unit 114 of the delivery management server 110.

  The delivery status data created by the delivery management server 110 is provided to the processor unit 131 of the supervisor terminal 130 via the communication control unit 114 of the delivery management server 110, the network 140, and the communication control unit 134 of the supervisor terminal 130. The

  Hereinafter, operations of the deliveryman terminal 120, the delivery management server 110, and the supervisor terminal 130 will be described in detail.

(Operation of delivery person terminal 120)
FIG. 8 is a diagram illustrating the operation of the processor unit 121 of the delivery person terminal 120 with a flowchart.

  The processor unit 121 of the delivery person terminal 120 maintains a standby state until an input operation is performed (step S21).

  When the input operation is performed, the processor unit 121 determines whether or not the input operation is an input operation of baggage arrival information indicating that the baggage has arrived at the reception area (step S22).

If the input operation is an input operation of the package arrival information, the processor unit 121 creates package arrival data that indicates which package has arrived and where it has arrived based on the package arrival information by the package number and the destination (consignee). (Step S23). Thereafter, the processor unit 121 transmits the package arrival data to the delivery management server 110 (step S24).
On the other hand, if the input operation is not an input operation for package arrival information, it is determined whether or not the input operation is an input operation for package delivery information indicating that package delivery has been completed (step S22a). If the input operation is an input operation for package delivery information, the processor unit 121 creates package delivery data indicating which package was delivered to which location by a package number and a destination (consignee) based on the package delivery information. (Step S23a). Thereafter, the processor unit 121 transmits the package delivery data to the delivery management server 110 (step S24a).

  Thereafter, the processor unit 121 ends the process if there is a process end command, and returns to the process of step S21 if there is no process end command (step S25).

  If the input operation is neither an input operation for package arrival information nor an input operation for package delivery information, the processor unit 121 performs a process according to the input operation (step S23b), and then the processor unit 121 performs a process. If there is an end command, the process ends. If there is no process end command, the process returns to step S21.

(Operation of Delivery Management Server 110)
FIG. 9 is a flowchart for explaining the operation of the delivery management server 110 of the center management apparatus 200a.

  The processor unit 111 of the delivery management server 110 maintains a standby state until data is received (step S11).

  When the data is received, the processor unit 111 determines whether the received data is package arrival data (step S12). If the received data is package arrival data, the processor unit 111 updates the delivery management data so that the package indicated by the package arrival data is added to the management target as undelivered. (Step S13).

  On the other hand, if the received data is not package arrival data, it is further determined whether or not the received data is package delivery data (step S12a). If the received data is package delivery data, the processor unit 111 updates the delivery management data so that the package indicated by the package delivery data is managed as delivered (step S13a).

  Thereafter, based on the updated delivery management data, the processor unit 111 aggregates the total number of packages received at the reception area and the number of packages that have been delivered for each destination floor, and the number of undelivered packages (remaining The number of packages is calculated for each destination floor (step S14).

  Subsequently, the processor unit 111 calculates the ratio of the number of delivered packages to the total number of received packages for each delivery destination (step S15). Further, the processor unit 111 calculates the estimated delivery completion time for each delivery destination (step S16).

  Here, the estimated delivery completion time is calculated in addition to the number of undelivered packages, the distance from the receiving area to the destination tenant, the size and weight of the package, the delivery time zone, the day of the week, the type of the destination tenant (restaurant, (Clothing store, drug store, electronics store, etc.), and the tendency of delivery work to the destination tenant (for example, delivery always takes longer than other tenants). It is assumed that these pieces of information relating to the package are included in the delivery management data, and that information relating to the tenant is stored in advance in the database Db1.

  Next, the processor unit 111 creates delivery status data for displaying the calculated number of undelivered packages, the ratio of delivered packages, and the estimated delivery completion time, and sends the delivery status data from the delivery management server 110 to the network 140. Is transmitted to the supervisor terminal 130 (step S17). As a result, the delivery status data is provided from the delivery management server 110 to the supervisor terminal 130.

  Thereafter, the processor unit 111 ends the process if there is a process end command, and returns to the process of step S11 if there is no process end command (step S18).

  If the received data is neither the package arrival data nor the package delivery data, the processor unit 111 performs a process according to the received data (step S12c), and then the processor unit 111 executes a process end command. If there is, a process is complete | finished, and if there is no process end command, it will return to the process of step S11 (step S18).

(Supervisor terminal 130)
FIG. 10 is a flowchart for explaining the operation of the processor unit 131 of the supervisor terminal 130.

  The processor unit 131 of the supervisor terminal 130 maintains a standby state until data is received (step S31).

  When the data is received, the processor unit 131 determines whether or not the received data is delivery status data (step S32). If the received data is delivery status data, the processor unit 131 outputs the delivery status data to the display device 133b so that the delivery status data is displayed. (Step S33).

  As a result, in the supervisor terminal 130, as shown in FIG. 5, in the area Ds1 of the display screen 130a, the remaining number of packages to be delivered to each floor from the first floor to the fifth floor is a dot area of the pie chart G1 for each floor. In the area Ds2 of the display screen 130a, the ratio of delivered packages delivered from the first floor to the fifth floor is displayed as a hatched area of the pie chart G2 for each floor, and is displayed in the area Ds3 of the display screen 130a. The delivery completion prediction time when the delivery of the package from the first floor to the fifth floor is completed is indicated by an analog clock display G3 for each floor.

  Thereafter, the processor unit 131 ends the process if there is a process end instruction, and returns to the process of step S31 if there is no process end instruction (step S34).

  If the received data is not delivery status data, the processor unit 131 performs processing according to the received data (step S33a), and then the processor unit 131 performs processing if there is a processing end command. If there is no process end command, the process returns to step S31 (step S34).

  As described above, in the delivery management system 1000 of the first embodiment, the supervisor terminal 130 is shown in FIG. 5 in a state in which the delivery work of the package from the cargo receiving place 30b to each floor of the main building 30a is performed in the facility 30. As described above, the remaining number of packages to be delivered to each floor, the ratio of delivered packages delivered to each floor, and the estimated delivery completion time when the delivery of packages to each floor is completed are respectively represented by the pie charts G1 and G2 and the analog clock display G3. Therefore, the supervisor M can accurately recognize the progress status of the delivery work in the delivery in the hall from the delivery status displayed on the supervisor terminal 130. As a result, as shown in FIG. 6, one of the two delivery personnel assigned to the fifth floor, which is predicted to complete the delivery work early, and the delivery work is predicted to be completed early 3 One of the two delivery personnel assigned to the floor can be instructed to help deliver the package to the second floor, and the load balance of the delivery personnel can be adjusted accordingly.

  In the first embodiment, the delivery mechanism includes delivery from the cargo reception area to the main building (intra-building delivery) at the facility including the cargo reception area and the main building, but the delivery to which the delivery management system of the present invention is applied. The mechanism of is not limited to the mechanism of in-house delivery shown in the first embodiment.

(Modification of Embodiment 1)
FIG. 11 is a diagram for explaining a delivery management system applied to a delivery mechanism in general logistics larger in scale than in-house delivery as a modification of the first embodiment, and FIG. 11A shows this delivery mechanism. FIG. 11B shows a state where the delivery management system 1000 according to the first embodiment is installed at a delivery base in the delivery route, and FIG. 11C shows delivery management as in FIG. The system configuration is shown.

  The delivery management system of the present invention, as shown in FIG. 11 (a), within a delivery route R in general logistics, from a delivery base B1 or B2 that is a delivery source via a single delivery base X, The present invention can also be applied to a mechanism for delivering a package to any of the delivery bases A1 to A3 that are delivery destinations. In FIG. 11A, three delivery bases A1 to A3 are shown as delivery destinations from the delivery base X, and two delivery bases B1 and B2 are shown as delivery sources for the delivery base X. The numbers of delivery sources and delivery destinations are not limited to those shown in FIG.

  In the delivery base X in such a delivery mechanism, the delivery management system 1000 used in the in-house delivery for delivering the package to the tenant on each floor of the main building can be used.

  Specifically, as shown in FIG. 11B, the delivery base X is provided with a delivery management server 110, a delivery person terminal 120, and a supervisor terminal 130, so that the server apparatus 100, the delivery person terminal 120, and The supervisor terminal 130 constitutes a delivery management system 1000.

  The delivery management server 110 is connected to the delivery person terminal 120 and the supervisor terminal 130 via the network 140, as shown in FIG. Also at the delivery site X, the delivery person P uses the delivery person terminal 120 and the supervisor M at the delivery site X uses the supervisor terminal 130 as in the case of the facility receiving place 30b of the first embodiment.

  By applying the delivery management system 1000 of the first embodiment to the delivery base X in the general distribution delivery route R in this way, the delivery base X delivers the delivery at the delivery base X as in the case of the in-house delivery shown in the first embodiment. The allocation of the delivery person to the destination can be adjusted according to the number of unshipped packages by delivery destination. In other words, the supervisor M at the delivery site X can know the progress of the delivery work of the package by delivery destination from the delivery status displayed on the supervisor terminal 130, and the number of delivery personnel assigned by delivery destination and by delivery destination. By adjusting the balance with the number of unshipped packages, delivery work for each delivery destination can be performed efficiently.

  By the way, since the delivery base X of the delivery route R in general logistics relays packages delivered from the delivery bases B1 and B2 of a plurality of delivery sources to the delivery bases A1 to A3 of a plurality of delivery destinations, delivery in the hall Compared to the cargo receiving area at the airport, the number of packages handled by each delivery destination is not known until all the packages are unloaded from the relay car on the day of the delivery work, although usually there are many packages handled. In other words, depending on the day, a situation may occur in which personnel arrangements and delivery vehicles arranged at the delivery site X are wasted, or conversely, delivery personnel and delivery vehicles arranged at the delivery site X are extremely short.

  Therefore, in the general distribution delivery base X, in addition to being able to adjust in real time the balance between the number of delivery personnel assigned by delivery destination and the number of unshipped packages by delivery destination, It is important to be able to predict the number of packages that arrive several hours ago by destination. If such a prediction becomes possible, it is possible to arrange a delivery person and a delivery vehicle without waste and to perform daily delivery work efficiently.

5. Embodiment 2
Hereinafter, a delivery management system for predicting the number of packages arriving at a delivery base will be described as a second embodiment of the present invention.

5.1 Delivery Management Mechanism The delivery mechanism to which the delivery management system according to the second embodiment is applied realizes large-scale physical distribution across Japan. In this delivery mechanism, an appropriate delivery route is set for each package to be delivered from the consignor to the consignee. The delivery route includes one or more delivery bases that function as relay points for delivery of packages, and individual packages are delivered from the shipper to the consignee via the delivery locations on the determined delivery route.

  FIG. 12 is a diagram for explaining a delivery management system according to Embodiment 2 of the present invention, and shows a delivery mechanism using this delivery management system.

  In the delivery mechanism shown in FIG. 12, a center management server (delivery management server) 210 for managing the delivery status of individual packages is provided, and a plurality of delivery bases D1 to D7 for relaying packages are provided. The center management server 210 is installed in the delivery management center Mc. Note that the number of delivery bases in the delivery mechanism is not limited to the seven shown in FIG. 12, and may be more or less than this.

  Here, the delivery management system 2000 includes a center management server 210 installed in the delivery management center Mc, a base management system 200 provided in a plurality of delivery bases D1 to D7, and the like. The base management system 200 will be described.

(Center management server 210)
The center management server 210 is a delivery management server used for providing a delivery status management service for managing the delivery status of packages. The center management server 210 manages the delivery status of all packages delivered by this delivery mechanism using the delivery management data, and determines the number of packages that arrive at each delivery site by a predetermined time based on the delivery management data. Prediction is made for each next delivery destination (delivery base, delivery area, etc.), package prediction data indicating the prediction result is generated, and the package prediction data is transmitted to each delivery base.

  Here, the delivery management data indicates that the individual packages are staying at which delivery base on the delivery route, and the individual packages are sent to which delivery base at what time and moving toward which delivery base. Or at least whether the delivery of the individual package to the consignee has been completed.

  In the second embodiment, as shown in FIG. 12, the center management server 210 is installed in the delivery management center Mc, which is a place different from the delivery base, but the center management server 210 has a plurality of delivery. It may be installed in any of the bases D1 to D7.

(Base management system 200)
The site management system 200 creates the package arrival data indicating the package arrived at each delivery site and the package delivery data indicating the package shipped from each delivery site, its delivery source, delivery destination, delivery time, etc. While transmitting to the management server 210, the number of arrival packages is displayed on the supervisor terminal 240 based on the package prediction data from the center management server 210.

  For example, at the delivery base D4, the baggage prediction data is displayed in a predetermined display form on the supervisor terminal 240 of the base management system 200. Specifically, as shown in FIG. 12, the number of packages arriving at the delivery base D4 by AM 7:00 is displayed separately for the delivery bases D5, D6, and D7 that are the next delivery destinations from the delivery base D4. ing. Here, the next three delivery destinations from the delivery base D4 may not be delivery bases, but may be delivery areas that deliver packages from the delivery base D4 to individual consignees. In FIG. 12, the pie charts Ga, Gb, Gc1, Gc2, and the analog clock display Gt are the same as those in FIG.

  Further, the arrival restriction time is not limited to one AM7: 00 as shown in FIG. 12, and a plurality of arrival restriction times may be set as described below.

  For example, as shown in FIG. 13A, on the display screen 240a of the supervisor terminal 240, the number of packages arrived at the delivery base D4 by AM 6:00, the number of packages arrived by AM 7:00, AM8 The number of packages arriving by 0:00 may be displayed separately for the delivery bases D5, D6, and D7, which are the next delivery destinations from the delivery base D4. In FIG. 13A, the pie charts Ga, Gb, Gc1, Gc2, and the analog clock display Gt are the same as those in FIG.

  Further, the form of displaying the package prediction data on the display screen 240a of the supervisor terminal 240 is not limited to the display of the number of packages that arrive by the time limit according to the next delivery destination. For example, as shown in FIG. As shown, the time when the number of arrival packages (pie graph G) reaches 60, the time when the number of arrival packages (pie graph G) reaches 80, and the time when the number of arrival packages (pie graph G) reaches 120, respectively. It may be a form displayed on another (analog clock display Gt5 to Gt7) of the delivery bases D5, D6 and D7 which are the next delivery destinations from D4.

  Note that data communication between the base management servers 220 of the plurality of delivery bases D1 to D7 and the center management server 210 of the delivery management center Mc is performed via a communication line such as the Internet N connected thereto.

  In the following, at the delivery site, information indicating that the package has arrived (package arrival information) and information indicating that the package has been shipped (package shipment information) is input at the delivery site, and at the delivery site of these information The process will be described. Here, the package arrival information may be the same as the package arrival information described in the first embodiment, but the package shipping information includes the package number, the delivery base from which the package is shipped, and the package shipping destination. It includes at least the delivery base and the shipping time when the package was shipped.

  FIG. 14 is a diagram for explaining the base management system 200, FIG. 14 (a) shows the base management server, the delivery person terminal, and the supervisor terminal, and FIG. 14 (b) shows the connection by these networks. Yes.

  The site management system 200 includes a site management server 220, a delivery person terminal 230, and a supervisor terminal 240, as shown in FIG. The base management server 220 is installed at a predetermined location of the delivery base D4, for example, and the delivery person terminal 230 and the supervisor terminal 240 are portable terminals that can be carried around. However, the site management server 220 is not necessarily installed at the delivery site, and may be located at a location different from the delivery site. The base management server 220, the delivery person terminal 230, and the supervisor terminal 240 are connected to each other via a wireless LAN (local area network) 250 as shown in FIG. 14B.

  Hereinafter, a case where a package arrives at the delivery base D4 will be described as an example, and a delivery person input operation will be specifically described.

  As shown in FIG. 14 (a), when the parcel Pa arrives at the delivery base D4, the delivery person P has at least the parcel number of the parcel Pa, the parcel number of the parcel Pa as the information on the parcel Pa arrived (the parcel arrival information). When the information such as the arrival delivery base is input to the delivery person terminal 230, the delivery person terminal 230 receives the arrival data indicating which arrival the delivery has arrived on the basis of the arrival information of the delivery Pa. The package arrival data is generated and transmitted to the site management server 220 via the wireless LAN 250. The site management server 220 transmits the received package arrival data to the center management server 210 of the delivery management center Mc via the Internet N. Here, the package arrival data has a data structure in which, for example, the package number of the package is associated with the information of the delivery base where the package has arrived.

  When the delivery person P has shipped the package at the delivery base D4, the delivery person P has delivered the package number of the package Pa and the package Pa, at least as the information of the delivered package Pa (package shipment information). When information such as the base, the delivery base that receives the delivered package Pa, and the shipment time of the package Pa is input to the delivery person terminal 230, the delivery person terminal 230 selects which package based on the delivery information of the package Pa. Package delivery data indicating when the shipment was sent from which delivery site to which delivery site is generated, and the package delivery data is transmitted to the site management server 220 via the wireless LAN 250. The site management server 220 transmits the received package shipping data to the center management server 210 via the Internet N. Here, the package shipment data has a structure in which, for example, the package number of the package is associated with the delivery base that shipped the package, the delivery destination that receives the package shipped, and the shipment time of the package.

  The input of the package arrival information and the package shipping information by the delivery person at the delivery base is performed not only at the delivery base D4 but also at all the delivery bases in the delivery mechanism, and the base management system 200 of each delivery base. Then, package arrival data and package shipping data are generated from these pieces of information and transmitted from the site management server 220 of the site management system 200 of each delivery site to the center management server 210 of the delivery management center Mc.

  In the delivery management center Mc, delivery management data for managing the delivery status of all packages delivered by such a delivery mechanism is held by the center management server 210. The delivery management data is updated based on the package arrival data and the package delivery data transmitted from each delivery base, and the delivery management data indicates the latest delivery status of the package in the delivery mechanism.

  In the delivery management center Mc, the center management server 210, based on the delivery management data, out of one or more packages sent from one or more delivery bases, a package that has not arrived at the delivery destination delivery base. And the arrival time at which each package arrives at the delivery destination is estimated.

  The center management server 210 further calculates, for each destination, the number of arrivals at the delivery base of the delivery destination by a predetermined time based on the predicted arrival time, and delivers the number of arrivals at each delivery base by the predetermined time. Package forecast data shown separately is generated. The center management server 210 transmits the package prediction data to the base management servers 220 of all the delivery bases in the delivery mechanism.

  In each of the delivery bases D1 to D7, the display screen 240a of the supervisor terminal 240 in the base management system 200b is displayed on the delivery base based on the predicted package data from the center management server 210 as shown in FIG. The number of packages arriving by the time is displayed by destination.

  As described above, in the delivery management system 2000 according to the second embodiment, the supervisor terminal 240 at each delivery base is created by the center management server 210 on the evening of the previous day based on the package shipping data from each delivery base, for example. According to the package prediction data, the number of packages arriving at each delivery base by a predetermined time is displayed according to the delivery destination of the package, so that the supervisor M can arrive at his delivery base by the predetermined time the next morning. Can be ascertained for each package delivery destination.

  Therefore, for example, when the time when the delivery vehicle departs from the delivery base D4 is AM 7:00, the supervisor M of the delivery base D4 arrives at the delivery base D4 by AM 7:00 the next day before the end of the previous day. Delivery personnel and delivery vehicles can be arranged based on the number of packages to be carried.

  FIG. 15 is a diagram illustrating the arrangement of a delivery person and a delivery vehicle based on the prediction of the number of arrival packages by the delivery management system according to the second embodiment.

  Specifically, as shown in FIG. 12, the packages arriving at the delivery base D4 by AM 7:00 are 120 packages whose delivery destination is the delivery base D7 and those whose delivery destination is the delivery base D5. More than 60, although the number of items and the delivery destination is the delivery base D6. Accordingly, as shown in FIG. 15, the supervisor M sends one delivery person Pd5, Pd6 and one delivery vehicle Td5, Td6 to the delivery destinations D5, D6, respectively, as shown in FIG. By making arrangements for assigning two delivery personnel Pd7 and two delivery vehicles Td7 to the delivery destination D7, the delivery destination that has arrived at the delivery location D4 in the morning of the day is delivered. Many packages at the base D7 can be efficiently delivered by the two delivery personnel Pd7 and the two delivery vehicles Td7.

5.2 Configuration of Delivery Management System The configuration of the delivery management system 2000 will be specifically described below.

  FIG. 16 is a diagram illustrating a specific configuration of the center management server 210 and the base management system 200 of the delivery management system 2000.

(Center management server 210)
The center management server 210 installed in the delivery management center Mc includes a processing unit 210a and a database unit Db2. The database unit Db2 is connected to the processing unit 210a and is configured to maintain delivery management data indicating the delivery status of one or more packages. That is, the database part Db2 stores delivery management data for managing the delivery status of all packages delivered by this delivery mechanism. The center management server 210 is used by a delivery company that operates large-scale delivery across Japan.

  The processing unit 210a includes a processor unit 211, a memory unit 212, an input / output interface unit 213, and a communication control unit 214. The processor unit 211, the memory unit 212, the input / output interface unit 213, and the communication control unit 214 are connected to each other via a bus unit Bsa.

  The memory unit 212 has a delivery management program for causing the processor unit to perform processing for updating the delivery management data based on the package arrival data and the package delivery data, and a predetermined time at each delivery base based on the delivery management data. Stored is a package prediction program for causing a processor unit to perform a process of generating package prediction data indicating the number of packages arriving so far by package delivery destination. The processor unit 211 reads and executes the delivery management program and the package prediction program stored in the memory unit 212. Thereby, the center management server 210 has a function of updating the delivery management data maintained in the database Db2 and generating package prediction data based on the delivery management data.

  Specifically, the processing unit 210a of the delivery management server 210 receives from the one or more site management servers 220 package shipment data indicating that at least one of the one or more packages has been shipped from one or more delivery sites. In response to this, the delivery management data is updated so that the shipment of at least one package is reflected in the delivery management data, and each of the one or more delivery bases is updated to a predetermined time based on the delivery management data. Generating package prediction data indicating the number of packages arriving at each delivery destination, and transmitting the package prediction data to the supervisor terminal 240 at least.

  The input / output interface unit 213 can be connected to a keyboard, mouse, touch panel, scanner, or the like as the input device 213a, and can be connected to a display device such as a liquid crystal display or a printer as the output device 213b.

  The database unit Db2 may be built in the delivery management server 210, or may be provided outside the delivery management server 210 (for example, the database unit Db2 is an external hard disk device of the delivery management server 210). May be configured). The memory unit 212 of the delivery management server 210 may be configured to also serve as at least a part of the database unit Db2.

(Base management system 200)
The base management system 200 of each delivery base includes a base management server 220, a plurality of delivery person terminals 230, and one or more supervisor terminals 240. The site management server 220, the plurality of delivery person terminals 230, and one or more supervisor terminals 240 are connected via a wireless LAN 250. The site management system 200 is used by a delivery company that operates a delivery site. Each of the plurality of delivery terminal 230 is assigned to a delivery person at the delivery base, and one or more supervisor terminals 240 are assigned to a supervisor who supervises the delivery person at the delivery base.

(Base management server 220)
The site management server 220 is configured by a computer system.

  Specifically, the site management server 220 includes a processor unit 221, a memory unit 222, a LAN control unit 223, an input / output interface unit 224, and a communication control unit 225. The processor unit 221, the memory unit 222, the LAN control unit 223, the input / output interface unit 224, and the communication control unit 225 are connected to each other via the bus unit Bsb. The LAN controller 223 is connected to the delivery person terminal 230 and the supervisor terminal 240 via the wireless LAN 250.

  The memory unit 222 receives the package arrival data and the package shipping data transmitted from the delivery person terminal 230 via the wireless LAN 250, and transmits the received data to the center management server 210, and the center A display control program for receiving the predicted package data from the management server 210 and transmitting the predicted package data so that the number of expected arrival packages is displayed on the supervisor terminal 240 is stored. The processor unit 221 reads and executes the relay control program and the display control program stored in the memory unit 222. Thereby, the site management server 220 relays the package arrival data and the package shipping data for updating the delivery management data maintained in the database Db2 of the center management server 210, and the image display based on the package prediction data. With the supervisor terminal 240. To the input / output interface unit 224, a keyboard, a mouse, a touch panel, a scanner, and the like can be connected as the input device 224a, and a display device such as a liquid crystal display and a printer can be connected as the output device 224b.

(Delivery person terminal 230)
FIG. 17A is a diagram showing the configuration of the delivery person terminal 230 of the site management system 200.

  Each of the plurality of delivery person terminals 230 includes a processor unit 231, a memory unit 232, a LAN control unit 233, and an input / output interface unit 234. The processor unit 231, the memory unit 232, the LAN control unit 233, and the input / output interface unit 234 are connected to each other via the bus unit Bsc. To the input / output interface unit 234, a keyboard, a touch pen, a touch panel, a scanner, and the like can be connected as the input device 234a, and a display device such as a liquid crystal display can be connected as the output device 234b.

  The LAN control unit 233 of the deliveryman terminal 230 and the LAN control unit 223 of the site management server 220 control LAN communication between the deliveryman terminal 230 and the site management server 220. Thereby, the base management server 220 and the delivery person terminal 230 can operate in cooperation with each other while performing communication. For example, the site management server 220 can receive the package arrival data and the package shipping data from the delivery person terminal 230 of the site management system 200 via the wireless LAN 250.

(Supervisor terminal 240)
FIG. 17B is a diagram illustrating a configuration of the supervisor terminal 240 of the site management system 200.

  The supervisor terminal 240 includes a processor unit 241, a memory unit 242, a LAN control unit 243, and an input / output interface unit 244. The processor unit 241, the memory unit 242, the LAN control unit 243, and the input / output interface unit 244 are connected to each other via a bus unit Bsd.

The LAN control unit 243 of the supervisor terminal 240 and the LAN control unit 223 of the site management server 220 control LAN communication between the supervisor terminal 240 and the site management server 220. As a result, the base management server 220 and the supervisor terminal 240 can communicate with each other while communicating with each other. For example, the site management server 220 can transmit the package prediction data from the center management server 210 to the supervisor terminal 240 so as to be displayed on the supervisor terminal 240.
5.3 Operation of the delivery management system ( operation of the delivery person terminal 230 and the supervisor terminal 240)
First, the operations of the deliveryman terminal 230 and the supervisor terminal 240 of the site management system 200 are the same as the operations of the deliveryman terminal 120 and the supervisor terminal 130 of the delivery management system 1000 described in the first embodiment. The description is omitted.

(Operation of the site management server 220)
Next, the operation of the base management server 220 at the delivery base will be described.

  FIG. 18 is a diagram illustrating the operation of the site management server 220 with a flowchart.

  In the base management server 220, the arrival information of the package or the shipment information of the package input by the delivery person using the delivery person terminal 230 is processed by the delivery person terminal 230 and is delivered as the arrival data or the delivery data of the delivery person terminal 230. The package prediction data is transmitted from the center management server 210.

  The processor unit 221 of the site management server 220 maintains a standby state until data is received (step S121).

  When the data is received, the processor unit 221 determines whether or not the received data is package arrival data (step S122). If the received data is package arrival data, the processor unit 221 transmits the package arrival data to the delivery management server 210 (step S123).

  If the received data is not package arrival data, it is further determined whether or not the received data is package shipping data (step S122a). If the received data is package shipping data, the processor unit 221 transmits the package shipping data to the delivery management server 210 (step S123a).

  Furthermore, if the received data is neither package arrival data nor package shipping data, it is determined whether the received data is package prediction data (step S122b). If the received data is package prediction data, the processor unit 221 transmits the package prediction data to the supervisor terminal 240 so that the package prediction data is displayed on the supervisor terminal 240 (step S123b).

  Thereafter, the processor unit 221 ends the process if there is a process end command, and returns to the process of step S121 if there is no process end command (step S124).

  If the received data is neither package arrival data, package shipping data or package prediction data, the processor unit 221 performs processing according to the received data (step S123c), and thereafter the processor unit 221. If there is a process end command, the process ends. If there is no process end command, the process returns to step S121 (step S124).

(Operation of the center management server 210)
Next, the operation of the center management server 210 of the delivery management center Mc will be described.

  FIG. 19 is a diagram illustrating the operation of the center management server 210 with a flowchart.

  In the center management server 210, the processor unit 211 maintains a standby state until data is received (step S111).

  When the data is received, the processor unit 211 determines whether or not the received data is package arrival data (step S112). If the received data is package arrival data, the processor unit 211 updates the delivery management data based on the package arrival data so that the arrived package is not subject to prediction (step S113).

  If the received data is not package arrival data, it is further determined whether or not the received data is package shipping data (step S112a). If the received data is package shipment data, the processor unit 211 updates the delivery management data based on the package shipment data so that the shipped package is a target for prediction (step S113a).

  Here, in the delivery management data, by setting a prediction flag or the like indicating that it is to be predicted in association with the identifier (package number) of the package being shipped, the package indicated by the package delivery data in the delivery management data is displayed. It is indicated that the package is a prediction target (the package is moving between delivery bases). On the other hand, for the package indicated by the package arrival data, by deleting the prediction flag in the delivery management data, the package managed by the delivery management data has been excluded from the prediction target (remaining at any delivery base) Or whether the delivery has been completed).

  Thereafter, the processor unit 211 predicts the time at which the shipped package arrives at the delivery destination based on the updated updated delivery management data, generates package predicted data (step S114), and uses the package predicted data as the supervisor terminal. It transmits to 240 (step S115).

  Thereafter, the processor unit 211 ends the process if there is a process end command, and returns to the process of step S111 if there is no process end command (step S116).

  If the received data is neither package arrival data nor package shipping data, the processor unit 211 performs a process according to the received data (step S113b), and then the processor unit 211 receives a process end command. If there is, the process ends. If there is no process end command, the process returns to the process of step S111 (step S116).

  FIG. 20 is a diagram showing details of a part of the processing (step S114) shown in the flowchart of FIG.

  Based on the latest delivery management data, the processor unit 211 sets a package that has not arrived at any delivery site after being delivered to the delivery site (that is, the package indicated by the package delivery data) as a package to be predicted. Search is performed (step S114a).

  Next, the processor unit 211 classifies the searched package by delivery destination (step S114b), and predicts the arrival time at which all packages to be predicted arrive at the delivery destination for each delivery destination (step S114c). Subsequently, the processor unit 211 compares the arrival times of all the packages to be predicted with the time limit of the delivery destination (step S114d), and counts the number of packages that arrive before the time limit for each delivery destination ( Step S114e). From the counting result, the processor unit 211 creates package prediction data indicating the number of packages that arrive at the delivery destination by the time limit for each next delivery destination (step S114f).

  As described above, in the delivery management system 2000 according to the second embodiment, the supervisor terminal 240 of each delivery base indicates the estimated number of packages that arrive by a predetermined time for each delivery destination, so the supervisor M arrives. It is possible to accurately grasp the number of packages for each delivery destination in advance. As a result, it is possible to arrange a delivery person and a delivery vehicle for delivering the package delivered on the next day without waste, and to enable daily delivery work to be performed efficiently.

  In the second embodiment, all the packages to be delivered are managed by delivery management data including, for example, package number, delivery source, delivery destination, delivery route, and shipping time data. It is possible to grasp the receiving status and the shipping status at the delivery base. In this case, the delivery management center instructs the driver to deliver the package being delivered by the delivery vehicle to the next delivery location by skipping the crowded delivery location, or to the next destination delivery location. It is also possible to instruct other trucks to reload the package on the way instead of delivering the cargo. In addition, the delivery management center directs the driver to refrain from shipping to a delivery base in an area that is expected to be congested, and to ship the package to a relatively vacant delivery base in the vicinity of the crowded delivery base. You can also.

  In addition, although the modification of Embodiment 1 shows what applied the delivery management system of Embodiment 1 applied to in-house delivery to the delivery base which is a relay point of a delivery route, the delivery management system of Embodiment 1 is shown. Can also be applied to a delivery base that is a relay point in the delivery management system of the second embodiment. Hereinafter, a delivery management system in which the delivery management system of the first embodiment is combined with the delivery management system of the second embodiment will be described.

6). Embodiment 3
FIG. 21 is a diagram for explaining a delivery management system according to the third embodiment of the present invention, and shows a delivery mechanism using this delivery management system.

6.1 Delivery Management Mechanism The delivery management system 3000 according to the third embodiment is a base management system that replaces the base management system 200 provided at each delivery base in the delivery management system 2000 according to the second embodiment shown in FIG. 300 is provided.

  In addition to the function of the site management system 200 of the second embodiment, the site management system 300 displays the number of packages that arrive by a predetermined time on the display screen of the supervisor terminal 240 for each delivery destination based on the package prediction data. As in the case of the package management system 1000 of the first embodiment, the delivery status of packages at each of the delivery locations D1 to D7 is managed, and the delivery destination is displayed on the display screen 240a of the supervisor terminal 240 at each delivery location D1 to D7. Another function is to display the progress of delivery work.

  Specifically, in the base management system 300 installed in the delivery base D4, as shown in FIG. 21, the area Ds0 on the display screen 240a of the supervisor terminal 240 is in the delivery base D4 as in the second embodiment. The number of packages arriving by a predetermined time (AM 7:00) is displayed for each delivery destination. Further, in the area Ds1 of the display screen 240a, the remaining number of packages to be delivered to the delivery bases D5 to D7, which are the next delivery destinations, is displayed as a dot area of the pie chart G1 for each delivery destination. In the area Ds2 of the display screen 240a, the ratio of delivered packages delivered to the next delivery destinations D5 to D7 is displayed in the hatched area of the pie chart G2 for each delivery destination. In the area Ds3 of the display screen 240a, the estimated delivery completion time when the delivery of the package to the next delivery destinations D5 to D7 is completed is indicated by an analog clock display G3 for each delivery destination.

6.2 Configuration of Delivery Management System FIG. 22 is a diagram illustrating a specific configuration of the delivery management server (center management server) 210 and the base management system 300 of the delivery management system 3000.

  Here, the center management server 210 is the same as that in the delivery management system 2000 of the second embodiment.

  The site management system 300 includes a site management server 320 that replaces the site management server 220 (see FIG. 16) of the site management system 200 of the second embodiment. In addition to the function of the base management server 220 of the second embodiment, the base management server 320 updates the base delivery management data (package management data) maintained in the database Db3 and the latest package for managing the delivery status. Based on the management data, it has a function of creating location delivery status data for displaying the delivery status at the delivery location D4 on the supervisor terminal 240.

  Specifically, the site management server 320 includes a processing unit 320a and a database unit Db3. The database unit Db3 has the same configuration as the database unit Db1 of the delivery management server 110 of the first embodiment, and the package management data maintained in the database unit Db3 indicates the delivery status of individual packages that have arrived at the delivery base D4. This data is managed in the same manner as the delivery management data of the first embodiment, and corresponds to the delivery management data maintained in the database unit Db1 of the first embodiment.

  The processing unit 320a transmits the function of the base management server 220 of the second embodiment, that is, the baggage prediction data from the center management server 210 to the supervisor terminal 240 of the base management system 200, so that the baggage arrives by a predetermined time. In addition to the function of displaying the number of each delivery destination on the display screen of the supervisor terminal 240, the delivery status data from the base management server 320 is transmitted to the supervisor terminal 240, so that It has a function of displaying the progress status of the parcel delivery work on the display screen of the supervisor terminal 240 for each delivery destination.

  Therefore, in addition to the relay control program and the display control program stored in the memory unit 222 of the site management server 220 of the second embodiment, the memory unit 322 of the site management server 320 includes the delivery management server 110 of the first embodiment. A program similar to the delivery management server program stored in the memory unit 112 is stored.

  Other configurations of the delivery management system 3000 according to the third embodiment are the same as those of the delivery management system 2000 according to the second embodiment.

6.3 Operation of Delivery Management System In this third embodiment, the operation of the center management server 210 is the same as that of the second embodiment, and the operations of the delivery person terminal 230 and supervisor terminal 240 at the delivery base are the same as those of the second embodiment. Since they are the same, the operation of the base management server 320 at the delivery base will be described. In the third embodiment, the information indicating that the package has been shipped from the delivery base is not at least the package delivery data of the first embodiment indicating that the package has been shipped, but at least that the package has been shipped. In addition to the above, the package shipping data according to the second embodiment is used which indicates from where to where and when. This is not only the update of the package management data for generating the site delivery status data in the site management server 320 by the data indicating that the package is shipped from the delivery site, but also the package prediction data in the delivery management server 210. This is because it is necessary to update the delivery management data for generating.

  FIG. 23 is a diagram for explaining the operation of the site management server 320 with a flowchart.

  To the base management server 320, the arrival information of the package or the shipping information of the package input by the delivery person using the delivery person terminal 230 is processed by the delivery person terminal 230 and transmitted as the arrival data or the delivery data of the package. The package prediction data is transmitted from the center management server 210.

  The processor unit 321 of the site management server 320 of the third embodiment is the same as the processor unit 221 of the site management server 220 of the second embodiment in steps S121, S122, S122a, S122b, S123, S123a, S123b, S123c, and S124. I do.

  When it is determined that the data received in step S122 is package arrival data, the processor unit 321 manages all packages that have arrived at the delivery base D4 so that the package indicated by the package arrival data is not delivered. Processing for updating the package management data is performed (step S301). Furthermore, the processor unit 321 transmits the package arrival data to the delivery management server 210 (step S123). Step S301 and step S123 may be executed in the reverse order.

  When it is determined in step S122a that the received data is package shipping data, the processor unit 321 performs processing for updating the package management data so that the package indicated by the package shipping data is already delivered (step S122a). S301a). Further, the processor unit 321 transmits the package shipment data to the delivery management server 210 (step S123a). Step S301a and step S123a may be executed in the reverse order.

  Thereafter, the processor unit 321 performs the processes of steps S14 to S17 of the first embodiment (step S302). Specifically, like the processor unit 111, the processor unit 321 aggregates the total number of packages that have arrived at the delivery base D4 and the number of packages that have been delivered for each delivery destination based on the package management data. The number of undelivered packages (the number of remaining packages) is calculated for each delivery destination (see step S14 in FIG. 9).

  Further, the processor unit 321 calculates the ratio of the number of delivered packages to the total number of packages received at the delivery site D4 for each delivery destination (see step S15 in FIG. 9), and further the processor unit 111 calculates the estimated delivery completion time. Calculation is made for each delivery destination (see step S16 in FIG. 9). The processor unit 321 creates site delivery status data for displaying the calculated number of undelivered packages, the ratio of delivered packages, and estimated delivery completion time, and the created site delivery status data is sent to the supervisor terminal 240. It is made to display (refer step S17 of FIG. 9).

  In the delivery management system 3000 according to the third embodiment, not only the number of packages that arrive at the delivery bases D1 to D7 by a predetermined time are displayed on the screen 240a of the supervisor terminal 240, but also the delivery destination. Since the number of packages remaining at each of the delivery bases D1 to D7 during the work is displayed by delivery destination, the supervisor M can accurately grasp the number of arrived packages by delivery destination in advance, It is possible to arrange a delivery person and a delivery vehicle for delivery of the package to be delivered the next day without waste, and the supervisor M accurately indicates the progress of delivery work at his delivery base for each delivery destination. The balance of the load on the delivery person can be adjusted as appropriate. As a result, it is possible to perform daily delivery work efficiently.

  In the third embodiment, all the bases of the delivery management system 2000 of the second embodiment are used as a delivery management system that manages the delivery status at each delivery base and predicts the arrival packages at the individual delivery bases. Although the base management server 220 in the management system 200 is replaced with the base management server 320, the delivery management system of the third embodiment is a base management in a part of the base management system 200 of the delivery management system 2000 of the second embodiment. The server 220 may be replaced with the base management server 320.

  In the third embodiment, the site management system of the delivery management system 2000 of the second embodiment is used as a delivery management system that manages the delivery status at each delivery site and predicts the arrival packages at each delivery site. Although the base management server 220 in 200 is replaced with the base management server 320, the delivery management system that manages the delivery status at each delivery base and predicts the arrival package at each delivery base is as follows. The present invention is not limited to this, and other configurations will be described as a fourth embodiment below.

7). Embodiment 4
FIG. 24 is a diagram for explaining a delivery management system according to Embodiment 4 of the present invention, and shows a delivery mechanism using this delivery management system.

7.1 Delivery Management Mechanism The delivery management system 4000 of the fourth embodiment is a delivery management server that replaces the delivery management server 210 installed in the delivery management center Mc in the delivery management system 2000 (FIG. 12) of the second embodiment. 410, the delivery base server 220 of the base management system 200 supplies not only the package prediction data from the center management server 410 but also the delivery status data to the supervisor terminal 240.

  The delivery management server (center management server) 410 displays the function of the delivery management server (center management server) 210 of the second embodiment (the number of packages arriving at each delivery base by a predetermined time on the supervisor terminal for each delivery destination). In addition to the function of enabling delivery, the delivery status of packages at all delivery sites D1 to D7 is managed, and the delivery status of packages at each delivery site is displayed on the display screen 240a of the supervisor terminal 240. It has the function to make it. However, the management of the delivery status of the package at the delivery base may be performed not only at all of the delivery bases D1 to D7 but only at a required delivery base among them.

  Therefore, also in the delivery management system 4000 of the fourth embodiment, as shown in FIG. 24, for example, the display screen 240a of the supervisor terminal 240 of the delivery base D4 includes, as in the delivery management system 3000 of the third embodiment. The predicted number of parcels arriving at the delivery base D4 and the number of staying parcels at the delivery base D4 are respectively displayed.

  Specifically, in the area Ds0 of the display screen 240a, as in the second embodiment, the number of packages that arrive at the delivery base D4 by a predetermined time (AM7: 00) is displayed for each next delivery destination. Further, in the area Ds1 of the display screen 240a, the remaining number of packages to be delivered to the delivery destinations D5 to D7 is displayed as a dot area of the pie chart G1 for each delivery destination, and in the area Ds2 of the display screen 240a The ratio of the delivered packages delivered to the delivery destination delivery bases D5 to D7 is displayed as a hatched area of the pie chart G2 for each delivery destination, and the delivery destination delivery bases D5 to D7 are displayed in the area Ds3 of the display screen 240a. The estimated delivery completion time when the delivery of the package to is completed is indicated by an analog clock display G3 for each delivery destination.

7.2 Configuration of Delivery Management System FIG. 25 is a diagram illustrating a specific configuration of the center management server 410 and the site management system 200a of the delivery management system 4000.

  Specifically, the center management server 410 has a processing unit 410a and a database Db4. In the database unit Db4, in addition to the delivery management data for managing the delivery status of all packages delivered by the delivery mechanism shown in FIG. 24, the remaining package count data (location delivery status data) created from this delivery management data ) Is stored. The remaining package number data indicates the number of unsent packages (that is, packages staying at the delivery site) among the packages that arrive at each delivery site, by package delivery destination.

  The processing unit 410a of the center management server 410 includes a delivery management maintained in the database Db4 in addition to the function of the processing unit 210a of the center management server 210 of the second embodiment (a function of creating package prediction data from the delivery management data). It has a function of creating the remaining package number data based on the data.

  Accordingly, the memory unit 412 of the center management server 410 generates a package prediction program (package prediction data indicating the number of packages arriving at individual delivery bases by a predetermined time by package delivery destination based on the delivery management data. In addition to a program for causing the processor unit to perform processing to be performed), a program (package arrival data and package shipping data) similar to the delivery management server program stored in the memory unit 112 of the delivery management server 110 according to the first embodiment. And a program for causing the processor unit to perform processing for updating the delivery management data so that arrival and shipment of the package at the delivery base are reflected in the delivery management data.

  In the fourth embodiment, the delivery base server 220a of the base management system 200a uses not only the package prediction data from the center management server 410 but also the delivery status data as the configuration of the delivery base server 220 of the base management system 200 of the second embodiment. Is also changed to be supplied to the supervisor terminal 240.

  Other configurations in the delivery management system 4000 of the fourth embodiment are the same as those of the delivery management system of the second embodiment.

7.3 Operation of Delivery Management System In the delivery management system of the fourth embodiment, only the operation of the center management server (delivery management server) 410 is substantially different from the delivery management system of the second embodiment. The operation of the center management server 410 will be described.

  FIG. 26 is a diagram illustrating the operation of the center management server 410 with a flowchart.

  The package arrival information or the package shipment information input by the delivery person using the delivery person terminal 230 at each delivery base is the package arrival data or the package shipment as described in the second embodiment by the data processing at the delivery person terminal 230. The data is converted into data, and transmitted from the delivery person terminal 230 to the center management server 410 via the network 250 and the base management server 220a of the base management system 200a and the Internet N.

  The processor unit 411 of the center management server 410 according to the fourth embodiment performs the same processing as the processor unit 221 of the center management server 210 according to the second embodiment in steps S111, S112, S112a, 113b, and S114 to S116.

  Therefore, in the following, steps for performing processing different from that of the processor unit 221 of the center management server 210 of the second embodiment will be mainly described.

  In the center management server 410, the processor unit 411 maintains a standby state until data is received (step S111). When the data is received, the processor unit 411 determines whether the received data is package arrival data. It is determined whether or not (step S112) and whether or not the received data is package shipping data (step S112a).

  When the received data is package arrival data, the processor unit 411 determines that the arrived package is not subject to prediction based on the package arrival data, and the number of accumulated packages at the arrival delivery base is counted. The delivery management data is updated so that (Step S401). When the received data is package shipment data, the processor unit 411 delivers based on the package shipment data so that the shipped package is a target of prediction and is not a target of counting the number of remaining packages at the distribution base. The management data is updated (step S401a).

  Next, the processor unit 411 predicts arrival packages based on the updated updated delivery management data, and totals the number of packages that arrive at each delivery site by a predetermined time according to the package delivery destination. Prediction data is generated (step S114). Subsequently, based on the delivery management data, the processor unit 411 creates the remaining package number data by counting the remaining package numbers at the individual delivery bases D1 to D7 for each delivery destination (step S402).

  Thereafter, the processor unit 411 transmits the package prediction data to the site management system 200a of each delivery site (step S115), and further transmits the remaining package number data to the site management system 200a of each delivery site (step S403). As a result, in the base management system 200a of each delivery base, the number of remaining luggage at each delivery base is displayed on the display screen of the supervisor terminal 240 on the basis of the remaining quantity data, and the supervisor terminal 240 The number of packages that arrive at the delivery base by a predetermined time is displayed on the display screen for each delivery destination based on the predicted package data.

  Thereafter, the processor unit 211 ends the process if there is a process end command, and returns to the process of step S111 if there is no process end command (step S116).

  If the received data is neither package arrival data nor package shipping data, the processor unit 411 performs processing according to the received data (step S113b), and then the processor unit 411 receives a processing end command. If there is, the process ends. If there is no process end command, the process returns to the process of step S111 (step S116).

  As described above, in the delivery management system 4000 of the fourth embodiment, the supervisory terminal 240 of the delivery base displays the delivery status (the number of remaining luggage) at each delivery base for each delivery destination and also displays the delivery status at each delivery base. The number of packages arriving by a predetermined time is displayed for each delivery destination. As a result, the supervisor at each delivery base can appropriately adjust the number of delivery personnel assigned to each delivery destination of the package according to the number of remaining undelivered packages. In addition, it is possible for the supervisor to accurately know in advance the number of packages that have arrived at the delivery site by a predetermined time among the packages shipped to the delivery site. A delivery person and a delivery vehicle can be arranged without waste in the previous day. As a result, it is possible to perform daily delivery work efficiently.

  Further, in the fourth embodiment, it is necessary for each site management server to have a function of displaying the delivery status (the number of remaining packages) at each delivery site by delivery destination on the supervisor terminal. In addition, there is no need to change the function of the base management server, and a general-purpose server that performs delivery management for simply tracking the position of a package can be used as the base management server.

  As mentioned above, although this invention has been illustrated using preferable embodiment of this invention, this invention should not be limited and limited to this embodiment. It is understood that the scope of the present invention should be construed only by the claims. It is understood that those skilled in the art can implement an equivalent range based on the description of the present invention and the common general technical knowledge from the description of specific preferred embodiments of the present invention.

  According to the present invention, in the field of methods, programs, servers, and systems for providing a service for managing the delivery status of a package, the manager of the delivery work grasps the delivery status of the package at the delivery base for each delivery destination. A method, a program, a server, and a system for enabling a delivery work manager to adjust the number of delivery personnel assigned to each delivery destination at a delivery location of a package according to the delivery status. Useful for providing.

  The present invention relates to a method, program, server, and system for providing a service for managing a delivery status of a package, in advance, an accurate number of packages arrived at a delivery base by a delivery work manager in advance. A method that enables the management of the delivery work to separately arrange a delivery person and a delivery car corresponding to the number of packages handled at the package delivery base for each package delivery destination in advance. It is useful for providing a program, a server, and a system.

  The present invention relates to a method, a program, a server, and a system for providing a service for managing a delivery status of a package, and an administrator of a delivery operation delivers in advance an accurate number of packages that arrive at a delivery base. In addition to grasping by destination, it is possible to grasp the delivery status of the package at the delivery site by delivery destination, so that the delivery manager can deliver according to the number of packages handled at the delivery site. A method that allows an administrator to arrange workers and delivery vehicles in advance for each package delivery destination, and to adjust the number of delivery personnel assigned to each delivery destination at the package delivery base according to the delivery status It is useful for providing a program, a server, and a system.

30 facilities 30a main building 30b consignment floor 31-35 floor 31a-35a tenant (consignee)
110 Delivery management server 111, 121, 131, 211, 221, 231, 241, 321, 411 Processor unit 112, 122, 132, 212, 222, 232, 242, 412 Memory unit 113, 123, 133, 213, 224, 234, 244 Input / output interface unit 113a, 123a, 133a, 213a, 224a Input device 113b, 123b, 133b, 213b, 224b Output device 114, 124, 134, 214, 225 Communication control unit 120, 230 Delivery terminal 130, 240 Supervisor terminal 130a, 240a Display screen 140, 250 Wireless LAN
200, 200a, 300 Site management system 210, 410 Delivery management server 220, 220a, 320 Site management server 223, 233, 243 LAN control unit 1000, 2000, 3000, 4000 Delivery management system A1-A3, B1, B2, X Delivery Base Bs1-Bs3 Bus part Ca cart D1-D7 Delivery base Db1, Db2, Db3, Db4 Database Ds0, Ds1-Ds3 Display area Ev Elevator G1, G2, Ga, Ga1, Ga2, Gb, Gc1, Gc2 Pie chart G3, Gt , Gt5 to Gt7 Analog clock display M Supervisor P1 to P5, Pd5 to Pd7 Delivery person Pa1 to Pa5 Luggage R Delivery route Td5 to Td7 Delivery car

Claims (14)

A method for providing a delivery status management service for managing the delivery status of a package,
The method is executed in a delivery management server;
The delivery management server includes a processing unit and a database unit, and the delivery management server is configured to communicate with one or more information terminals,
The database unit is configured to maintain delivery management data for managing the delivery status of one or more packages arriving at a delivery base,
The method
In response to the processing unit receiving the package delivery data indicating that at least one of the one or more packages has been delivered from the delivery base from the one or more information terminals, the at least one Updating the delivery management data so that delivery of one package is reflected in the delivery management data;
The processing unit generates delivery status data indicating a delivery status of the one or more packages based on the updated delivery management data;
The processing unit including causing the delivery status data to be output to at least one of the one or more information terminals.   The delivery status data includes data indicating the number of remaining packages that have not been delivered among the one or more packages that have arrived at the delivery site, and the delivery for the total number of packages that have arrived at the delivery site. The method according to claim 1, comprising at least one of data indicating a ratio of the number of delivered packages delivered from a base and data indicating a predicted delivery completion time when the remaining packages are delivered.   The method according to claim 2, wherein the processing unit calculates the estimated delivery completion time based on the number of the remaining packages and one or more predetermined parameters related to a delay in delivery of the packages. A program for providing a delivery status management service for managing the delivery status of a package,
The program is executed in the delivery management server,
The delivery management server includes a processing unit and a database unit, and the delivery management server is configured to communicate with one or more information terminals,
The database unit is configured to maintain delivery management data for managing the delivery status of one or more packages arriving at a delivery base,
The program
In response to receiving package delivery data from the one or more information terminals indicating that at least one of the one or more packages has been delivered from the delivery base, delivery of the at least one package is performed. Updating the delivery management data to be reflected in the delivery management data;
Generating delivery status data indicating a delivery status of the one or more packages based on the updated delivery management data;
A program for causing the processing unit to execute at least execution of the delivery status data to be output to at least one of the one or more information terminals. A delivery management server used to provide a delivery status management service for managing a delivery status of a package, the delivery management server including a processing unit and a database unit, and the delivery management server includes one or more pieces of information Configured to communicate with the device,
The database unit is configured to maintain delivery management data indicating a delivery status of one or more packages arriving at a delivery base,
The processing unit
In response to receiving package delivery data from the one or more information terminals indicating that at least one of the one or more packages has been delivered from the delivery base, delivery of the at least one package is performed. Updating the delivery management data to be reflected in the delivery management data;
Generating delivery status data indicating a delivery status of the one or more packages based on the updated delivery management data;
A delivery management server configured to execute at least the delivery status data to be output to at least one of the one or more information terminals. A delivery management server used to provide a delivery status management service for managing the delivery status of packages;
A delivery management system comprising one or more information terminals configured to communicate with the delivery management server,
The delivery management server includes a processing unit and a database unit,
The database unit is configured to maintain delivery management data for managing the delivery status of one or more packages arriving at a delivery base,
The processing unit
In response to receiving package delivery data from the one or more information terminals indicating that at least one of the one or more packages has been delivered from the delivery base, delivery of the at least one package is performed. Updating the delivery management data to be reflected in the delivery management data;
Generating delivery status data indicating a delivery status of the one or more packages based on the updated delivery management data;
A delivery management system configured to at least execute the delivery status data to be output to at least one of the one or more information terminals. A method for providing a delivery status management service for managing the delivery status of a package,
The method is executed in a delivery management server;
The delivery management server includes a processing unit and a database unit, and the delivery management server is configured to communicate with one or more information terminals,
The database unit is configured to maintain delivery management data for managing the delivery status of one or more packages,
The method
In response to receiving from the one or more information terminals, the processing unit has received package shipment data indicating that at least one of the one or more packages has been shipped from one or more delivery bases. Updating the delivery management data so that the delivery of at least one package is reflected in the delivery management data;
The processing unit generates, based on the updated delivery management data, package prediction data indicating the number of packages that arrive at each of the one or more delivery bases by a predetermined time for each delivery destination of the packages; ,
The processing unit including causing the package prediction data to be output to at least one of the one or more information terminals. A program for providing a delivery status management service for managing the delivery status of a package,
The program is executed in the delivery management server,
The delivery management server includes a processing unit and a database unit, and the delivery management server is configured to communicate with one or more information terminals,
The database unit is configured to maintain delivery management data for managing the delivery status of one or more packages,
The program
In response to receiving, from the one or more information terminals, package shipment data indicating that at least one of the one or more packages has been shipped from one or more delivery locations, the at least one package Updating the delivery management data so that the shipment is reflected in the delivery management data;
Based on the updated delivery management data, generating package prediction data indicating the number of packages arriving at each of the one or more delivery locations by a predetermined time for each delivery destination of the packages;
A program that causes the processing unit to execute at least the output of the package prediction data to at least one of the one or more information terminals. A delivery management server used to provide a delivery status management service for managing a delivery status of a package, the delivery management server including a processing unit and a database unit, and the delivery management server includes one or more pieces of information Configured to communicate with the device,
The database unit is configured to maintain delivery management data for managing the delivery status of one or more packages,
The processing unit
In response to receiving, from the one or more information terminals, package shipment data indicating that at least one of the one or more packages has been shipped from one or more delivery locations, the at least one package Updating the delivery management data so that the shipment is reflected in the delivery management data;
Based on the updated delivery management data, generating package prediction data indicating the number of packages arriving at each of the one or more delivery locations by a predetermined time for each delivery destination of the packages;
A delivery management server configured to execute at least the output of the package prediction data to at least one of the one or more information terminals. A delivery management server used to provide a delivery status management service for managing the delivery status of packages;
A delivery management system comprising one or more information terminals configured to communicate with the delivery management server,
The delivery management server includes a processing unit and a database unit,
The database unit is configured to maintain delivery management data for managing the delivery status of one or more packages,
The processing unit
In response to receiving, from the one or more information terminals, package shipment data indicating that at least one of the one or more packages has been shipped from one or more delivery locations, the at least one package Updating the delivery management data so that the shipment is reflected in the delivery management data;
Based on the updated delivery management data, generating package forecast data indicating the number of packages that arrive at each of the one or more delivery bases by a predetermined time for each package delivery destination; and A delivery management system configured to at least execute output to at least one of the one or more information terminals. A method for providing a delivery status management service for managing the delivery status of a package,
The method is executed in a delivery management server;
The delivery management server includes a processing unit and a database unit, and the delivery management server is configured to communicate with one or more information terminals,
The database unit is configured to maintain delivery management data for managing the delivery status of one or more packages,
The method
In response to the processing unit receiving package arrival data indicating that at least one of the one or more packages has arrived at one or more delivery bases from the one or more information terminals, the at least Updating the delivery management data so that the arrival of one package is reflected in the delivery management data;
In response to receiving from the one or more information terminals, the processing unit has received package shipment data indicating that at least one of the one or more packages has been shipped from one or more delivery bases. Updating the delivery management data so that the delivery of at least one package is reflected in the delivery management data;
The processing unit generates base delivery status data indicating a delivery status of a package arriving at each of the one or more delivery bases based on the updated delivery management data;
The processing unit generates, based on the updated delivery management data, package prediction data indicating the number of packages that arrive at each of the one or more delivery bases by a predetermined time for each delivery destination of the packages; ,
The processing unit including outputting the base delivery status data and the package prediction data to at least one of the one or more information terminals. A program for providing a delivery status management service for managing the delivery status of a package,
The program is executed in the delivery management server,
The delivery management server includes a processing unit and a database unit, and the delivery management server is configured to communicate with one or more information terminals,
The database unit is configured to maintain delivery management data for managing the delivery status of one or more packages,
The program
The arrival of the at least one package in response to receiving from the one or more information terminals the package arrival data indicating that at least one of the one or more packages has arrived at one or more delivery bases. Updating the delivery management data so that is reflected in the delivery management data;
In response to receiving, from the one or more information terminals, package shipment data indicating that at least one of the one or more packages has been shipped from one or more delivery locations, the at least one package Updating the delivery management data so that the shipment is reflected in the delivery management data;
Generating base delivery status data indicating the delivery status of the packages arriving at each of the one or more delivery bases based on the updated delivery management data;
Based on the updated delivery management data, generating package prediction data indicating the number of packages arriving at each of the one or more delivery locations by a predetermined time for each delivery destination of the packages;
A program that causes the processing unit to perform at least execution of outputting the base delivery status data and the package prediction data to at least one of the one or more information terminals. A delivery management server used for providing a delivery status management service for managing a delivery status of a package, the delivery management server including a processing unit and a database unit so as to communicate with one or more information terminals. Configured,
The database unit is configured to maintain delivery management data for managing the delivery status of one or more packages,
The processing unit
The arrival of the at least one package in response to receiving from the one or more information terminals the package arrival data indicating that at least one of the one or more packages has arrived at one or more delivery bases. Updating the delivery management data so that is reflected in the delivery management data;
In response to receiving, from the one or more information terminals, package shipment data indicating that at least one of the one or more packages has been shipped from one or more delivery locations, the at least one package Updating the delivery management data so that the shipment is reflected in the delivery management data;
Generating base delivery status data indicating the delivery status of the packages arriving at each of the one or more delivery bases based on the updated delivery management data;
Based on the updated delivery management data, generating package prediction data indicating the number of packages arriving at each of the one or more delivery locations by a predetermined time for each delivery destination of the packages;
A delivery management server configured to at least execute the base delivery status data and the package prediction data to be output to at least one of the one or more information terminals. A delivery management server used to provide a delivery status management service for managing the delivery status of packages;
A delivery management system comprising one or more information terminals configured to communicate with the delivery management server,
The delivery management server includes a processing unit and a database unit,
The database unit is configured to maintain delivery management data for managing the delivery status of one or more packages,
The processing unit
The arrival of the at least one package in response to receiving from the one or more information terminals the package arrival data indicating that at least one of the one or more packages has arrived at one or more delivery bases. Updating the delivery management data so that is reflected in the delivery management data;
In response to receiving, from the one or more information terminals, package shipment data indicating that at least one of the one or more packages has been shipped from one or more delivery locations, the at least one package Updating the delivery management data so that the shipment is reflected in the delivery management data;
Generating base delivery status data indicating the delivery status of the packages arriving at each of the one or more delivery bases based on the updated delivery management data;
Based on the updated delivery management data, generating package prediction data indicating the number of packages arriving at each of the one or more delivery locations by a predetermined time for each delivery destination of the packages;
A delivery management system configured to at least execute the base delivery status data and the package prediction data to be output to at least one of the one or more information terminals.