JP2010066991A - Business management system, method and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a business management system, method and program for objectively determining progress with respect to a scheduled workload and easily detecting the progress behind schedule. <P>SOLUTION: A control unit 21 of a delivery business management device 20 performs a basic unit calculation process using delivery information, and performs a help giving/receiving process to distribute the numbers of basic units so that the workloads of people in charge are averaged and record it in a shared work information storage unit 37. Using data in the shared work information storage unit 37, the control unit 21 displays a work schedule block according to the workload of each person in charge in the direction of the time axis of a progress display table. When receiving input showing completion of the work of the person in charge, the control unit 21 displays a work completion block adjacent to the work schedule block associated with the identifier of the person in charge. The control unit 21 displays a current time line on the time axis of the progress display table in contrast to the display of completion. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a business management system, a business management method, and a business management program for performing business management based on the progress of work.

  When performing work, a schedule is first made, and the progress management is often performed by comparing this schedule with the actual work status, and a system for managing the progress of such work is also being considered (for example, (See Patent Document 1). In the technique described in this document, the work schedule registration execution unit of this system registers the work schedule data from the client in the work schedule information database and the schedule information database. Further, the reservation / progress information registration execution unit sets the progress information of the work schedule in the schedule information database. Then, the work delay determination unit determines whether the work schedule is delayed based on the progress information. In the case of a delay, the work schedule registration execution unit updates the work schedule information on the database based on the adjustment pattern created by the adjustment pattern creation unit. As a result, the project manager can grasp the work delay at an early stage and can efficiently perform the schedule adjustment work.

  In addition, a production management system that manages the management of progress by applying “Kanban”, which is known as a production management system in an assembly factory for vehicles or the like, has been studied (for example, see Patent Document 2). ). The in-house kanban used in this production management system is composed of a recording medium that can rewrite kanban information on its surface, and includes an IC chip that can record information inside. The kanban issuing machine issues in-house kanbans one by one, and each time the issued in-house kanban is extracted, it measures the time and manages the progress of production. If the issued Kanban board cannot be extracted from the Kanban issuing department (main body), the internal Kanban board that has been collected without being extracted at that time will be displayed in a stack on the display unit to warn.

Furthermore, the work may be managed using the concept of basic unit. This basic unit means the amount of work that can be performed in a certain time. A production schedule planning management method using this basic unit has also been studied (for example, see Patent Document 3). In the technique described in this document, each information of a customer order and a prospective order is received and stored in an order database. Then, the order stored in the order database is divided based on the reference master in which the information about the manufacturing resource is registered, and the divided information is stored in the order division database. The divided orders are subjected to process development based on the basic unit master and stored in the process development database. Next, based on the order information developed in the process and the production pattern stored in the production pattern database, the optimum production start date is specified, load accumulation is performed, and the result of load accumulation is stored in the production plan database. Based on the optimum production start date stored in the production plan database, the delivery date reply information is created.
Japanese Patent Laying-Open No. 2004-118788 (first page, FIG. 9) JP 2004-295672 A (first page) JP 2003-280728 A (first page)

  However, in mail delivery work, for example, even if the number of deliveries (the number of mail pieces) is the same, the time required to complete the work varies depending on the topography of the district to be delivered, the degree of congestion of houses, and the like. In addition, since the number of deliveries varies from day to day, the amount of work varies depending on the number of deliveries in each delivery area, and the work load of each person in charge varies. Therefore, it is difficult to efficiently manage the progress of persons in charge with different workloads.

  In addition, even if the work amount of the person in charge on the day of delivery is determined, the work efficiency varies depending on the ability of the person in charge, so it is important to objectively grasp the progress of the planned work amount . When the progress of the person in charge is behind schedule, it is necessary to take measures.

  In particular, in a mail delivery business, a delivery operation cannot be performed without knowing the order of delivery in the delivery area and the position of the post. For this reason, it may be impossible to support other districts with a large amount of work by using personnel with a small amount of work in the district in charge. Also, in order to equalize the work amount of each person in charge, it is necessary to distribute the work amount performed by each person in charge as evenly as possible.

  The present invention has been made to solve the above problems, and can objectively grasp the progress status with respect to the scheduled work volume, and easily grasp that the progress status is delayed compared to the schedule. An object of the present invention is to provide a business management system, a business management method, and a business management program.

  In order to solve the above problems, the present invention is in charge of work target information storage means for storing work target throughput for each section, reference value information storage means for recording a reference value for each section, and each section. A task identifier that identifies the person in charge, a category identifier that identifies each category, and a shared work information storage unit that associates and stores the number of basic units of each category, and a control unit that is connected to the operation unit and the display unit A system for managing the work progress of the person in charge of each section when performing the work divided into a plurality of sections, wherein the control means performs work target processing for each section from the work target information storage means. A basic unit that acquires an amount, acquires the reference value from the reference value information storage means, and calculates the number of basic units for each category by dividing the acquired work target processing amount for each category by the reference value of the category Before calculation means and person in charge Work assignment processing means for allocating the number of basic units for each section, and associating the person identifier of the person in charge, the section identifier of the section in charge of this person in charge, and the number of basic units in this section in association with each other And a management board that displays, for each person in charge, a number of work schedule blocks corresponding to the number of basic units associated with each person-in-charge identifier in the time axis direction based on the information recorded in the assigned work information storage means When the display data is generated, the progress display table based on the management panel display data is output to the display means, and the completion input of the work for each basic unit by the person in charge is obtained via the operation means, the person in charge Generating display data to be displayed on the progress display table by arranging work completion blocks indicating work completion with respect to the scheduled work blocks associated with the person in charge identifier A management board display means for generating current time display data representing the current time and outputting the display means so that it can be compared with the work completion block on the time axis of the progress display table. The main point is that For this reason, since the work completion block is displayed in comparison with the work schedule of each person in charge by the number of blocks representing the basic unit, the progress of the person in charge can be easily grasped. In addition, since the current time display is output to the progress display table, it is possible to easily grasp the progress status of the person in charge with respect to the current time.

In the present invention, the control means stores the field identifier information of the person in charge, the district identifier of the district in charge of the person in charge, and the attribute value of each field defined by the person identifier and the district identifier. Storage means, temporary distributed work amount information storage means for storing temporary distributed work amount information in which a person-in-charge identifier, a category identifier, and the number of basic units are associated with each other, and the work allocation processing means includes the basic unit calculating means. Based on the calculated basic unit number, the person in charge corresponding to each person identifier is listed on the first axis, the class corresponding to each class identifier is listed on the second axis, A field for indicating the number of basic units specified by the division identifier of the second axis is provided, and a work distribution table including the number of basic units of each person in charge is generated in each field for output to the display means. And when the category identifier of the category that each person in charge cannot support is specified, an attribute value indicating that the input corresponding to the identified person identifier and the category identifier cannot be input to the field attribute information storage unit A means for recording and outputting a field display corresponding to the attribute value to the work distribution table, and prompting the person in charge to input the number of basic units that can be supported for a field in a district where the work can be supported; When the support basic unit number input in the field of the section to be acquired is obtained, the support basic unit number is associated with the person-in-charge identifier and the section identifier of the field in which the support basic unit number is input in the temporary distributed work amount information storage unit. From the number of basic units of provisional work amount information including the means for recording and the person-in-charge identifier of the person in charge of the category identifier of the category to be supported, the number of basic units of support The means for recording and updating the new basic unit number after subtraction, and when the work amount determination instruction is acquired via the operation unit, the basic unit number of the provisionally distributed work amount information is the shared work information storage unit. And a means for recording. For this reason, it is possible to output a display corresponding to the input impossibility for the field of the category that cannot be supported, and to prompt the field that can be supported. Therefore, the work can be shared in consideration of the work amount of each section and the workable situation of the person in charge. Moreover, since the basic unit number of the cheered person to be supported is automatically changed by simply inputting the support basic unit number, the work amount (the basic unit number) can be efficiently distributed.

  Further, the present invention relates to a delivery object information storage means for storing a delivery processing amount for each district, a reference value information storage means for recording a reference value for each district, a person-in-charge identifier, a district identifier, and a basic unit number. A shared work information storage means and a control means connected to the operation means and the display means for managing the work, wherein the control means is provided for each delivery area from the delivery target information storage means. The delivery processing amount is obtained, the reference value for each district is obtained from the reference value information storage means, and the obtained delivery processing amount for each district is divided by the reference value for that district to obtain the basic unit as the work amount for each district. The basic unit calculation means for calculating the number, assigning the basic unit number for each district to the person in charge, the person in charge identifier of the person in charge, the district identifier of the district delivered by this person in charge and this district of the person in charge Related to the number of basic units Based on the work allocation processing means recorded in the assigned work information storage means and the information recorded in the assigned work information storage means, according to the number of basic units associated with each person identifier in the time axis direction. Management board display data for displaying a predetermined number of work schedule blocks for each person in charge, a progress display table based on this management board display data is output to the display means, and the basic unit by the person in charge via the operation means Display data to display on the progress display table a work completion block indicating work completion with respect to the work scheduled block associated with the person identifier of the person in charge when the completion input of each work is acquired Is generated and output to the display means, and on the time axis of the progress display table, the current time representing the current time so that it can be compared with the work completion block To generate display data and subject matter that a management board display means for outputting said display means. For this reason, since the work completion block is displayed in comparison with the work schedule of each person in charge by the number of blocks representing the basic unit, the progress of the person in charge can be easily grasped. In addition, since the current time display is output to the progress display table, it is possible to easily grasp the progress status of the person in charge with respect to the current time.

  The gist of the present invention is that the control means further comprises means for outputting an alarm when the work completion time is delayed by a reference value or more with respect to the current time display. For this reason, it is possible to easily grasp the work delayed from the schedule.

According to the present invention, the control means associates a person-in-charge identifier of a person in charge, a district identifier of a district in charge of this person-in-charge, and an attribute value of each field defined by the person-in-charge identifier and the district identifier. Information storage means, temporary distribution work amount information storage means for storing temporary distribution work amount information in which a person-in-charge identifier, a district identifier, and the number of basic units are associated, and the work allocation processing means includes the basic unit calculation means The person in charge of each person identifier is listed on the first axis, the district of each area identifier is listed on the second axis, and the person identifier in the first axis and the second A field that displays the number of basic units specified by the district identifier of the axis, generates a work distribution table including the number of basic units of each person in charge in each field, and outputs to the display means; each When the district identifier of the district that the person cannot support is specified, an attribute value indicating that input is not possible for the field corresponding to the district identifier and the person-in-charge identifier is recorded in the field attribute information storage means, and this attribute value The corresponding field display is output to the work distribution table so that each person in charge can input the number of support basic units to the field of the area that can be supported, and the field of the support area to be supported is input. If the support basic unit number is acquired, the support basic unit number is recorded in the temporary distribution work amount information storage unit in association with the person-in-charge identifier and the district identifier of the field in which the support basic unit number is input; Means for recording and updating a new basic unit number obtained by subtracting the supporting basic unit number from the basic unit number of the temporary distribution work amount information including the person-in-charge identifier of the person to be supported; If you get a working amount determination instruction through the operating means, and summarized in that the number of basic unit the temporary dispensing operation amount information and a means for recording the allocation task information storing means. For this reason, it is possible to output a display corresponding to the input impossibility for the field in the district that cannot be supported, and to prompt the input to the field that can be supported. Therefore, the work can be shared in consideration of the work amount in each district and the delivery status of the person in charge. Moreover, since the basic unit number of the cheered person to be supported is automatically changed by simply inputting the support basic unit number, the work amount (the basic unit number) can be efficiently distributed.

  In the present invention, the control means is connected to a partial area information storage means in which a partial area identifier for specifying a partial deliverable area that can be partially delivered by the person in charge is recorded for each person in charge, and the work assignment processing means Further comprising means for obtaining a partial deliverable area for each person in charge from the partial pass information storage means and changing the field of the partial deliverable area to a display corresponding to the partial deliverable area. Is the gist. For this reason, since the district which can deliver only a part can be distinguished from the other districts, the work amount can be distributed efficiently.

  According to the present invention, the work allocation processing means specifies means for calculating an average value of the number of basic units for each person in charge, specifies a person in charge associated with the number of basic units lower than the average value, and A means for changing the field in the one-axis direction to input-impossible display, a person in charge associated with a unit number higher than the average value is specified, and the field in the second-axis direction of the person in charge is changed to input-inhibited display And a means. For this reason, it is possible to prevent the work in a district with a small amount of work from being distributed to other persons in charge. In addition, it is possible to prevent the work of other staff from being distributed to the staff in charge of the district having a large amount of work. Therefore, the work amount can be equalized efficiently.

  In the present invention, the work allocation processing means calculates a standard deviation using the number of basic units associated with each person in charge, and when the standard deviation is less than or equal to a reference value, the temporary distribution work amount The gist is provided with means for recording the number of basic units of information in the shared work information storage means. For this reason, the distribution work more than necessary can be suppressed.

  In the present invention, the control means is connected to a productivity information storage means that records information on the work ability of each person in charge, and the work allocation processing means is connected to each person in charge from the productivity information storage means. The present invention further includes means for acquiring information on the work ability and changing the field to a display corresponding to the work ability. Therefore, it is possible to distribute the work amount in consideration of the work ability of the person in charge.

Further, the present invention relates to a delivery object information storage means for storing a delivery processing amount for each district, a reference value information storage means for recording a reference value for each district, a person-in-charge identifier, a district identifier, and a basic unit number. And a shared work information storage means for storing and a system comprising a control means connected to the operation means and the display means, the control means from the delivery target information storage means The delivery processing amount for each delivery district is obtained, the reference value for each district is obtained from the reference value information storage means, and the obtained delivery processing amount for each district is divided by the reference value for that district to obtain the work amount for each district. The basic unit calculation stage for calculating the basic unit number, assigning the basic unit number for each district to the person in charge, the person in charge identifier of the person in charge, the district identifier of the district delivered by this person in charge and the person in charge In this district Based on the work allocation processing stage for associating the order and recording in the assigned work information storage means, and the information recorded in the assigned work information storage means, the basic unit associated with each person identifier in the time axis direction The management board display data for displaying the number of work schedule blocks corresponding to the number for each person in charge is generated, a progress display table based on the management board display data is output to the display means, and the person in charge via the operation means is output. When a work completion input for each basic unit is acquired, a work completion block indicating work completion is displayed side by side on the progress display table for the scheduled work block associated with the person in charge identifier of this person in charge. Display data to be generated and output to the display means, and on the time axis of the progress display table, the current time is displayed so that it can be compared with the work completion block. It was currently generates time display data and subject matter to perform a management board display step of outputting the display means. For this reason, since the work completion block is displayed in comparison with the work schedule of each person in charge by the number of blocks representing the basic unit, the progress of the person in charge can be easily grasped. In addition, since the current time display is output to the progress display table, it is possible to easily grasp the progress status of the person in charge with respect to the current time.

  Further, the present invention relates to a delivery object information storage means for storing a delivery processing amount for each district, a reference value information storage means for recording a reference value for each district, a person-in-charge identifier, a district identifier, and a basic unit number. A program for managing work using a system comprising a shared work information storage means for storing and a control means connected to the operation means and the display means, wherein the control means stores the delivery target information storage The delivery processing amount for each delivery district is obtained from the means, the reference value for each district is obtained from the reference value information storage means, and the obtained delivery processing amount for each district is divided by the reference value for that district. Basic unit calculating means for calculating the basic unit number as the work amount, assigning the basic unit number for each district to the person in charge, the person in charge identifier of the person in charge, the district identifier of the district delivered by this person in charge, and This district of the person in charge Based on information recorded in the assigned work information storage means, the work allocation processing means for associating the basic unit number in the assigned work information storage means, and associated with each person identifier in the time axis direction A management board display data for displaying the number of work schedule blocks corresponding to the number of basic units for each person in charge is generated, a progress display table based on the management board display data is output to the display means, and the operation means is used. When the completion input of the work for each basic unit by the person in charge is acquired, a work completion block indicating work completion is arranged on the progress display table with respect to the scheduled work block associated with the person in charge identifier of this person in charge. Generating display data to be displayed on the display means and outputting it to the display means so that it can be compared with the work completion block on the time axis of the progress display table. Generates a current time display data representing standing time is summarized in that to function as a management-board display means for outputting said display means. For this reason, since the work completion block is displayed in comparison with the work schedule of each person in charge by the number of blocks representing the basic unit, the progress of the person in charge can be easily grasped. In addition, since the current time display is output to the progress display table, it is possible to easily grasp the progress status of the person in charge with respect to the current time.

  According to the present invention, it is possible to objectively grasp the progress status with respect to the scheduled work amount and easily grasp the delay with respect to the scheduled work completion time in real time.

Hereinafter, an embodiment embodying the present invention will be described with reference to FIGS. This embodiment will be described as a business management system, a business management method, and a business management program for managing mail delivery business. Here, the amount of work for each person in charge is determined according to the number of deliveries and the number of deliveries of mail in each area as each division, and is used when managing the progress of delivery work for each person in charge. In the present embodiment, the work amount is predicted using unit units (basic units), and the work amount is distributed so that the work amount of each person in charge is substantially equal. Specifically, it is divided into the amount (the amount of mail that can be processed) that can be processed in the unit work time (in this embodiment, “15 minutes”), and this is handled as “one unit”.

  As shown in FIG. 1, a delivery business management device 20 as a business management system is connected to a mail sorting system 10. In the present embodiment, the mail sorting system 10 includes a sorting machine. The mail sorting system 10 calculates delivery target information related to mail items sorted for each delivery area based on the postal code. Specifically, the mail sorting system 10 specifies the destination district to which the mail is delivered from the postal code of the mail collected at each collection station, and the delivery on the day of delivery for each district. Calculate and record the number (number of pieces of mail) and the number of places to be delivered (number of places to visit to deliver the mail). Then, the delivery object management device 20 is provided with delivery target information (the number of deliveries and the number of deliveries) of each district on that day.

  The delivery service management apparatus 20 includes an operation unit 15 such as a keyboard and a pointing device, and a display unit 16 of a display. The operation unit 15 as an operation unit inputs various data to the delivery work management apparatus 20. The display unit 16 as a display means displays various screens such as a support operation screen described later and a management board screen for managing work progress.

  The delivery service management apparatus 20 includes a control unit 21 as a control means, a delivery target information storage unit 31, a reference value information storage unit 32 for each district, a staff master information storage unit 33, a deliverable district information storage unit 34, a partial communication. A ward information storage unit 35, a work amount information storage unit 36, and a shared work information storage unit 37 are provided. The delivery target information storage unit 31 functions as a work target information storage unit and a delivery target information storage unit, and the reference value information storage unit 32 for each district functions as a reference value information storage unit. The staff master information storage section 33 functions as productivity information storage means, the partial passage information storage section 35 functions as partial passage information storage means, and the shared work information storage section 37 functions as shared work information storage means.

  The control unit 21 includes a CPU, a RAM, a ROM, and the like (not shown), and will be described later (a basic unit calculation stage, a response support process stage as a work allocation process stage, a progress management process stage as a management board display stage, etc. (Including processing). Then, by executing the business management program for this purpose, the control unit 21 causes the business volume information update unit 200, the basic unit calculation unit 210, the personnel assignment processing unit 220, the assistance processing unit 230, the progress management processing unit 240. , Function as the end status management means 250, the record information recording means 260, and the like. Here, the response support processing unit 230 functions as a work allocation processing unit. The progress management processing means 240 functions as a management board display means.

The business amount information update unit 200 acquires the delivery target information of the day from the postal sorting system 10 and updates the delivery target information recorded in the delivery target information storage unit 31.
The basic unit calculation unit 210 executes a basic unit calculation process to be described later. Specifically, the basic unit calculation unit 210 includes a work increase rate table indicating an expected increase in work time according to the weather. In this work increase table, a weather identifier for specifying the weather is associated with a work increase rate. For example, 22% is set as the work increase rate for the weather identifier indicating rainy weather.

Furthermore, the basic unit calculation means 210 stores a basic unit calculation formula for calculating the basic unit number, which is the amount of work, from the number of deliverables and the number of delivery locations. In the present embodiment, the basic unit calculation formula for calculating the work amount of the delivery work, the work amount of the route assembly work, and the work amount of the face-to-face transfer work is stored. Here, the delivery operation is an operation for delivering ordinary mail. The route assembly operation is an operation of rearranging mail items in a predetermined delivery order in order to deliver ordinary mail. The face-to-face transfer work is a work for delivering postal items (registered mail or the like) performed face-to-face at the time of sending and receiving mails. This face-to-face exchange work is performed simultaneously with the delivery work. In the present embodiment, the work amount for the delivery work and the work amount for the face-to-face transfer work are calculated from the number of delivery locations. The work amount of the route assembly work is calculated from the number of deliveries. The basic unit calculation means 210 stores data related to the route assembly reference value that does not depend on the district and the person in charge.

The staff assignment processing unit 220 executes a process of assigning a person in charge mainly responsible for each delivery area.
The assistance processing means 230 distributes the work amount that each person in charge is in charge of based on the work amount information. Details of the assistance processing means 230 will be described later.

  The progress management processing means 240 outputs a management board screen that compares the amount of work assigned to each person in charge and the current time, and manages the work progress of each person in charge. Details of the progress management processing means 240 will be described later.

  The end status management means 250 monitors the end status of the work of each person in charge. This end status management means 250 stores data relating to the review time and the support request delay time. When the review time is reached, the end status management unit 250 determines whether to perform the response support process again. As the review time, for example, a time every two hours after the start of work may be set. Further, when a delay equal to or longer than the support request delay time occurs, the end state management unit 250 performs the support process again in order to readjust the work amount.

  The performance information recording means 260 records the work performance of each staff member from the work amount and work time of the day. Further, the productivity (index indicating work efficiency) of each person in charge is calculated and recorded from these work amounts and work times. For this reason, the performance information recording means 260 records a productivity calculation formula for calculating productivity. In the present embodiment, a formula for calculating an average value of values obtained by dividing the work amount of each employee on each day by the work time is used as the productivity calculation formula.

  In the delivery object information storage unit 31, as shown in FIG. 2A, delivery object information 310 regarding the number of deliveries and delivery locations for each district is recorded. In this embodiment, this delivery target information 310 is recorded when the delivery work management apparatus 20 acquires data related to the number of deliverables and the number of deliveries from the mail sorting system 10. The delivery target information 310 includes data relating to the district identifier, the number of deliverables, and the number of delivery locations.

In the district identifier data area, data relating to an identifier (a district identifier) for specifying a district to which mail is delivered is recorded.
In the delivery number data area, data relating to the number of delivered items (number of deliveries) in this area is recorded. In this embodiment, as the number of deliverables, the number of ordinary mail items and the number of face-to-face delivery target mail items (registered mail and express delivery) are recorded.

  In the delivery location number data area, data relating to locations to be delivered (number of delivery locations) in this delivery area is recorded. In this delivery point number data area, data relating to the number of delivery points of ordinary mail and the number of delivery points of the mail to be sent and received is recorded.

  As shown in FIG. 2B, the reference value information storage unit 32 for each district stores reference value information 320 for each district used for calculating the number of basic units. This reference value information 320 is recorded when it is calculated based on the work time for the number of deliveries in each district. The reference value information 320 includes data relating to a district identifier, a delivery reference value, and a face-to-face delivery reference value.

In the district identifier data area, data relating to an identifier (district identifier) for specifying a district to be delivered is recorded.
In the delivery reference value data area and the face-to-face delivery reference value data area, data relating to reference values used for calculating the basic unit numbers of the delivery work and the face-to-face delivery work are recorded.

  As shown in FIG. 2C, the staff master information storage unit 33 stores staff master information 330 relating to the productivity of each person in charge and actual work information 331 relating to the work results of each person in charge.

  The staff master information 330 is recorded when productivity is calculated after the end of the work on each work day. The staff master information 330 includes data on staff identifiers, staff names, and productivity.

In the staff identifier data area, data relating to an identifier (staff identifier) for identifying each staff member is recorded.
In the staff name data area, data related to the staff name is recorded.
In the productivity data area, data relating to the work efficiency of this staff is recorded. As the work efficiency, in this embodiment, an average value of values obtained by dividing the work amount by the work time is used.

  On the other hand, the actual work information 331 is recorded when the end of work on each work day is input. The actual work information 331 includes data related to work date, staff identifier, district identifier, delivery work amount, route assembly work amount, face-to-face transfer work amount, departure time, and return time.

In the work day data area, data related to the date of work is recorded.
In the staff identifier data area, data relating to an identifier for identifying the staff member who performed the work is recorded.

In the district identifier data area, data relating to a district identifier for specifying a district where the staff mainly performs work is recorded.
In the delivery work volume data area, the route assembly work volume data area, and the face-to-face transfer work volume data area, the work volume of this staff on the work day, the work volume of the route assembly work, and the face-to-face transfer work, respectively. Data on the amount of work is recorded.

In the departure time data area and the return time data area, data relating to the time at which this employee departed for delivery and the time returned from delivery on this work day are recorded.
In the deliverable district information storage unit 34, as shown in FIG. 3A, deliverable district information 340 for specifying a district where the staff can deliver mails is recorded for each staff and for each district. Has been. The deliverable area information 340 is input and recorded when single delivery in each area is permitted. The deliverable district information 340 includes data relating to a staff identifier, a district identifier, and a deliverability flag.

In the staff identifier data area, data relating to an identifier for identifying each staff member is recorded.
In the district identifier data area, data relating to an identifier for specifying each delivery district is recorded.
In the deliverability flag data area, a flag (a deliverable flag or a non-delivery flag) for the person in charge to specify the permission status of single delivery in this area is recorded.

As shown in FIG. 3 (b), the partial ward information storage unit 35 records partial ward information 350 for identifying a district where partial delivery is permitted for each employee and for each district. Yes. The partial zoning information 350 is input and recorded when it is determined that delivery is possible if there is no track record of delivering the entire delivery district, but a portion is delivered. The partial zoning information 350 includes information on staff identifiers, district identifiers, and partial zoning flags.

In the staff identifier data area, data relating to an identifier for identifying each staff member is recorded.
In the district identifier data area, data relating to an identifier for identifying each district is recorded.

  In the partial zoning flag data area, a flag (partial zoning flag) for the person in charge specifying the partial delivery permission status in this delivery area is recorded. If such a partial zoning flag is recorded, consideration will be given to reduce the burden of delivery in this district on this staff.

  As shown in FIG. 3C, the work amount information storage unit 36 stores work amount information 360 related to the daily work amount (business work amount). The work amount information 360 is recorded when a basic unit calculation process described later is performed. The work amount information 360 includes data related to a district identifier, a delivery work amount, a route assembly work amount, and a face-to-face transfer work amount.

In the district identifier data area, data relating to an identifier for specifying a district to deliver is recorded.
In each of the delivery work volume data area, the route assembly work volume data area, and the face-to-face transfer work volume data area, data relating to the work volume of the route delivery work, the work volume of the route assembly work, and the work volume of the face-to-face transfer work in this area Are recorded respectively.

  The shared work information storage unit 37 records shared work information for each person in charge. In this embodiment, as shown in FIG. 3D, this shared work information includes responsible information 370, delivery work information 371, route assembly work information 372, and face-to-face transfer work information 373. The shared work information is recorded when the amount of work shared by each person in charge is determined in an after-mentioned support process.

The person-in-charge information 370 is information that identifies a district that the person in charge mainly delivers. This person-in-charge information 370 includes data on the person-in-charge identifier and the main area identifier in charge.
In the person-in-charge identifier data area, data relating to an identifier (personnel identifier) for identifying the person in charge of each work is recorded.
In the area identifier data area in charge of the main, data relating to an identifier for identifying the area in which the person in charge is mainly in charge of work is recorded.

  Further, the delivery work information 371, the route assembly work information 372, and the face-to-face delivery work information 373 are information on the respective work amounts of the delivery work, the route assembly work, and the face-to-face delivery work for each person in charge. The delivery work information 371 includes data on the person-in-charge identifier, the district identifier, and the delivery work amount. Further, the route assembly work information 372 includes information on a person-in-charge identifier, a district identifier, and a route assembly work amount. The face-to-face transfer work information 373 includes information on the person-in-charge identifier, the district identifier, and the face-to-face transfer work amount.

In the person-in-charge identifier data area, data relating to an identifier (staff identifier) for identifying a person in charge of each work (distribution work, route assembly work, face-to-face work) is recorded.
In the district identifier data area, data relating to an identifier for identifying a district in which the person in charge is responsible for each work is recorded.

  In the delivery work volume data area, the route assembly work volume data area, and the face-to-face transfer work volume data area, data relating to the work volume of this person in charge in this area is recorded. Is done.

  Next, the response support processing means 230 of the control unit 21 will be described. As shown in FIG. 1, the assistance processing unit 230 includes a memory 231, an input receiving unit 232, an assignment updating unit 233, a field attribute setting unit 234, a display control unit 235, and a work information recording unit 236.

  The memory 231 functions as a field attribute information storage unit and a temporary distribution work amount information storage unit, and temporarily records information for displaying a screen used in a support process described later. In this assistance process, as shown in FIG. 7A, using a matrix display (work distribution table) composed of fields specified by an axis representing a district and an axis representing a person in charge, Distribute work. Further, in the present embodiment, as shown in FIG. 7B, for a certain field (510), the field (520) in the same district (positioned in the vertical direction) is changed to the “transfer field” and the same person in charge. The field (530) (located in the horizontal direction) is called the “accepting field”. The memory 231 includes information regarding the attributes of each field (field attribute information), information displayed in each field (temporary distributed work amount information), and the like. The field attribute information includes data relating to the district identifier, the person-in-charge identifier, and the attribute value of the field.

In the district identifier data area, data relating to an identifier for specifying a delivery district that is a variable of an axis representing a district in the matrix display is recorded.
In the person-in-charge identifier data area, data relating to an identifier (personnel identifier) for identifying the person in charge, which is a variable of the axis representing the person in charge, is recorded in the matrix display.

  In the attribute value data area, flag data for specifying the attribute value of the field specified by each district identifier and person-in-charge identifier is recorded. In this embodiment, a main charge flag, an acceptance permission flag, a partial delivery flag, and an unacceptable flag are used as this attribute value. The main charge flag is an identifier indicating a field of a district that is initially set as a main charge in the support process. The acceptance permission flag and the partial delivery flag are identifiers indicating fields in which delivery work can be accepted. The partial delivery flag is an identifier indicating a field that is possible if the work is only a part of the area to be delivered. The unacceptable flag is an identifier indicating a field in which delivery work cannot be accepted.

The temporary distribution work amount information includes data relating to the district identifier, the person in charge identifier, and the work amount.
In the district identifier data area, data relating to an identifier for specifying a delivery district that is a variable of an axis representing a person in charge is recorded in matrix display.

In the person-in-charge identifier data area, data relating to an identifier (personnel identifier) for identifying the person in charge, which is a variable of the axis representing the person in charge, is recorded in the matrix display.
In the work amount data area, data relating to the work amount (the number of basic units of each person in charge in each district) specified by each district identifier and person in charge identifier is recorded.

The input receiving unit 232 controls data input in the operation unit 15. Specifically, when the input acceptance unit 232 detects an input of a numerical value in the field attribute information field in which the unacceptable flag is recorded in the attribute value data area, the input acceptance unit 232 rejects the input instruction and does not perform the process. . When the input receiving means 232 detects the input of a numerical value for the field attribute information field in which the partial delivery enabled flag or the reception permission is recorded in the attribute value data area, the input identifier 232 identifies the input field and The person-in-charge identifier is specified, and the field specifying data and the input numerical data are supplied to the allocation updating means 233.

The assignment updating unit 233 executes a process for updating the person in charge and the work amount according to the data acquired from the input receiving unit 232.
The field attribute setting unit 234 sets a field attribute value in the field attribute information.

  The display control unit 235 displays a response operation screen on the display unit 16 based on the field attribute information and the temporary work amount stored in the memory 231. In this case, the display control means 235 stores a standard deviation calculation formula for calculating and calculating the standard deviation using the temporary work amount in the memory 231. The display control means 235 stores data related to the format screen (FIG. 7A) of the assistance operation screen 500, field attribute values, and display data corresponding to a group identifier described later. The display control means 235 displays the display data for specifying the staff name and productivity of each person in charge, the work amount (number of basic units) of each field, the standard deviation, and the attribute value of each field for this display data. The support operation screen data including the display corresponding to the group identifier is generated.

  The work information recording unit 236 records the temporary work amount recorded in the memory 231 in the shared work information storage unit 37 when an instruction for determining the work amount assigned to each person in charge is acquired.

  Next, the progress management processing means 240 of the control unit 21 shown in FIG. 1 will be described with reference to FIG. The progress management processing unit 240 includes a scheduled work amount display unit 241, a management panel display unit 242, a progress information acquisition unit 243, a departure information acquisition unit 244, a return information acquisition unit 245, a current time display unit 246, and a monitoring processing unit 247. I have.

  The scheduled work amount display unit 241 generates work schedule table data based on the shared work information stored in the shared work information storage unit 37 and supplies it to the management panel display unit 242. In this case, the scheduled work amount display means 241 generates display data for expanding the shared work information on the management panel display data with the person in charge as the vertical axis and the time as the horizontal axis. For this reason, the scheduled work amount display means 241 stores a preparation work amount related to the work amount (number of basic units) required before performing the route assembly work and the delivery work. In the present embodiment, “3” basic unit is stored as the amount of work before the route assembly operation is performed, and “1” basic unit is stored as the amount of work before the delivery operation is performed.

  The management panel display unit 242 generates management panel display data based on the data supplied from the other units (241, 243 to 247) of the progress management processing unit 240, and displays the management panel display data on the display unit 16 based on the display data. Display the management board screen. For this reason, the management board display means 242 stores the format data of the management board screen.

  The management board display unit 242 includes a memory, and records the person-in-charge work information in this memory. This person-in-charge work information includes data on the person-in-charge identifier, district identifier, progress status, departure time, and return time.

In the person-in-charge identifier data area, data relating to an identifier (personnel identifier) for specifying the person in charge displayed on the management board is recorded.
In the district identifier data area, data relating to a district identifier for identifying a district mainly handled by the person in charge is recorded.

Information on the amount of work (number of basic units) that the person in charge has completed is recorded in the progress status data area. In this embodiment, the amount of work for which the route assembly work has been completed is acquired. When this person-in-charge work information is recorded, “0” is recorded in the progress status data area.

In the departure time data area and the return time data area, data relating to the time when the person in charge departed for delivery and the time returned from the delivery are recorded, respectively.
The progress information acquisition unit 243 acquires the progress information of the work completed by the person in charge. In the present embodiment, the progress information acquisition unit 243 acquires the progress information corresponding to the work completion instruction input by the person in charge for each work completion in principle.

The departure information acquisition unit 244 acquires the time at which each person in charge departed from the station for delivery when a departure input is made in the operation unit 15.
The return information acquisition means 245 acquires the time when delivery is completed and each person in charge returns to the station when a return input is made in the operation unit 15.

  The current time display means 246 supplies the management board display means 242 with a display for displaying the current time on the time axis of the management board screen (here, the current time line). In the present embodiment, this display is changed so as to move the time axis on the management board every work time (15 minutes) of one basic unit.

  The monitoring processing unit 247 monitors whether the work is delayed with respect to the work schedule, and outputs an alarm if the work is delayed. For this reason, the monitoring processing unit 247 stores data related to the warning delay time that is a determination as to whether or not there is a delay. In the present embodiment, for example, 30 minutes is recorded as the warning delay time.

  The business management process in the delivery business management apparatus 20 configured as described above will be described with reference to FIGS. In this case, before the delivery business management process is performed, the business volume information update unit 200 of the delivery business management device 20 acquires the delivery target information on the day of delivery from the mail sorting system 10 and stores it in the delivery target information storage unit 31. Keep it.

  Then, the delivery business management apparatus 20 displays a business management top screen on the display unit 16. The business management top screen includes a delivery business start button including a radio button for selecting the current day (current day) weather.

(Delivery business management processing)
When performing delivery business management processing, the administrator selects the day of the day (sunny, cloudy, rainy, snow, etc.) on the business management top screen, and then selects a delivery business start button. The control unit 21 of the delivery service management apparatus 20 that has detected the selection of this button executes the basic unit calculation process as shown in FIG. 5 (step S1-1).

(Basic unit calculation process)
Next, the basic unit calculation process will be described with reference to FIG.
First, the control part 21 performs the acquisition process of weather information (step S2-1). Specifically, the basic unit calculation unit 210 of the control unit 21 acquires the weather identifier of the weather selected on the business management top screen. Then, the basic unit calculation means 210 acquires the work increase rate associated with this weather identifier.

  Next, the control part 21 performs the acquisition process of the delivery object information for every district (step S2-2). Specifically, the basic unit calculation unit 210 of the control unit 21 acquires the delivery target information 310 from the delivery target information storage unit 31.

Next, the control part 21 performs the calculation process of the delivery amount for every district (step S2-3). Specifically, the basic unit calculation means 210 of the control unit 21 multiplies the number of deliveries of ordinary mail in the acquired delivery target information 310 by the work increase rate to deliver ordinary mail for each district. Calculate the amount. In addition, the basic unit calculation means 210 multiplies the number of deliverable parts of the face-to-face delivery object in the delivery object information 310 by the work increase rate to calculate the delivery quantity of the face-to-face delivery object for each district. .

  Next, the control part 21 performs the calculation process of the delivery work amount f1 for every district (step S2-4). Specifically, the basic unit calculation means 210 of the control unit 21 acquires the delivery reference value of the reference value information 320 from the reference value information storage unit 32 for each district. Then, the basic unit calculation means 210 divides the delivery amount of ordinary mail for each district calculated in step S2-3 by the delivery standard value to calculate the work amount (number of basic units) of the delivery work. .

  Next, the control part 21 performs the calculation process of the route | root assembly work amount f2 for every area (step S2-5). Specifically, the basic unit calculation means 210 of the control unit 21 adds the number of deliveries of ordinary mail and the number of deliveries of face-to-face delivery in the delivery target information 310, and calculates the total number of deliveries for each district. calculate. Then, the basic unit calculation means 210 divides the calculated total by the stored route assembly reference value to calculate the amount of route assembly work (number of basic units).

  Next, the control part 21 performs the calculation process of the face-to-face transfer work amount f3 for every district (step S2-6). Specifically, the basic unit calculation means 210 of the control unit 21 acquires the face-to-face transfer reference value of the reference value information 320 from the reference value information storage unit 32 for each district. Then, the basic unit calculation means 210 divides the delivery amount of the postal object to be sent / received for each district calculated in step S2-3 by the face-to-face transfer reference value, and calculates the work amount (number of basic units) of the face-to-face transfer work. calculate.

  Next, the control part 21 performs the recording process of each work amount for every district (step S2-7). Specifically, the basic unit calculation means 210 of the control unit 21 includes a work including the district identifier, the delivery work amount f1, the route assembly work amount f2, and the face-to-face transfer work amount f3 calculated in steps S2-4 to S2-6. The amount information 360 is stored in the work amount information storage unit 36. Thus, the basic unit calculation process ends.

  When the basic unit calculation process (step S1-1) is completed, the control unit 21 executes a staff assignment screen display process for assigning a main person in charge of each district. Specifically, the personnel assignment processing means 220 of the control unit 21 includes a screen including each calculated work amount (f1, f2, f3) for each district and an input field for setting a person-in-charge identifier for each district. Data is generated, and a personnel assignment screen is displayed on the display unit 16 based on the data.

  Thereafter, the manager inputs the person in charge who is mainly in charge of each district (step S1-2). Specifically, the manager inputs the staff identifier of the main person in charge of each district in the input field corresponding to each district on the personnel assignment screen.

  And the control part 21 performs the acquisition process of main person in charge information, when the input of a main person in charge is detected (step S1-3) (step S1-4). Specifically, the staff assignment processing unit 220 of the control unit 21 supplies the main charge information to the response support processing unit 230. In the main charge information, the identifier of the main person in charge of each district is associated with the identifier that identifies each district.

The response support processing unit 230 executes response support processing (step S1-5). In this case, the control part 21 performs the response assistance process shown in FIG. This response support process is performed for each work (distribution work, route assembly work, and face-to-face work). Here, the response support process for the delivery work will be described. The response support process for the route assembly work and the face-to-face transfer work is performed by the same process as the delivery work, and the description thereof is omitted.

(Supporting process)
First, the response support processing means 230 of the control unit 21 executes the arrangement process of the main person in charge (step S3-1). Here, the input receiving means 232 of the assistance processing means 230 identifies the deliverable district information 340 including the staff identifier and the district identifier included in the supplied main charge information, and the delivery of the district that the main charge is responsible for. It is determined whether the availability flag is a deliverable flag. If the flag is not deliverable or if the partial pass flag is recorded, the input receiving means 232 displays the staff identifier and the district identifier that were not the deliverable flag on the screen, and prompts for re-input. Give instructions.

  If it is a deliverable flag, the input receiving unit 232 supplies the main person-in-charge information to the allocation updating unit 233. The allocation updating means 233 generates temporary distribution work amount information including the district identifier included in the main person-in-charge information and the person-in-charge identifier associated therewith, and temporarily stores it in the memory 231. In this case, data relating to the work amount has not yet been recorded in the work amount data area of each provisionally distributed work amount information.

  Next, the field attribute setting unit 234 generates field attribute information including the district identifier included in the main person-in-charge information and the staff identifier included in the main person-in-charge information, and temporarily stores them in the memory 231. . Furthermore, the field attribute setting means 234 records the main charge flag for the attribute value of the field including the person-in-charge identifier and the district identifier of the temporary distribution work amount information.

  Next, the response support processing means 230 of the control unit 21 performs a closing process for the unacceptable field (step S3-2). Specifically, the field attribute setting unit 234 of the assistance processing unit 230 acquires the deliverable district information 340 including the staff identifier recorded in the memory 231 from the deliverable district information storage unit 34. Then, the field attribute setting means 234 sets an unacceptable flag in the attribute value data area of the field attribute information for the field specified by the staff identifier and the district identifier whose undeliverable flag is included in the acquired deliverable district information 340. Record. Thereby, the setting of the work amount in this field can be rejected.

  Next, the response assistance processing means 230 of the control part 21 performs the specific process of a partial ward field (step S3-3). Specifically, the field attribute setting unit 234 of the assistance processing unit 230 obtains the partial passage information 350 including the staff identifier recorded in the memory 231 from the partial passage information storage unit 35. The field attribute setting means 234 specifies the field attribute information specified by the staff identifier and the district identifier whose partial pass flag is included in the acquired partial pass information 350, and sets the partial pass flag in this attribute value data area. Record.

  Next, the response support processing means 230 of the control unit 21 executes a work amount setting process for the field in the main charge area (step S3-4). Specifically, the allocation updating unit 233 of the assistance processing unit 230 acquires the district identifier of the work amount information 360 and the work amount of the target work (here, the delivery work amount) from the work amount information storage unit 36. To do. Then, the assignment updating unit 233 records the work amount of the work amount information 360 in the work amount data area of the temporary distributed work amount information including the district identifier. As a result, data related to the delivery work amount is recorded in the temporary work amount data area including the identifier in charge of the main person in charge and the district identifier of the district in charge.

Next, the response support processing means 230 of the control unit 21 executes a field close process based on the work amount (step S3-5).
(Field close processing based on workload)
The field close process based on the work amount will be described with reference to FIG.

  First, the assistance processing unit 230 executes a grouping process for dividing a group with a large amount of work into a group with a small amount of work (step S4-1). Specifically, the allocation update unit 233 of the support processing unit 230 sums up the work amount of each district, divides this total value by the number of districts, calculates the average work amount of the day, and stores it in the memory 231. Record. Then, the assignment updating unit 233 compares this average work amount with the work amount of each district. Next, the allocation updating unit 233 records the temporary distribution work amount information having a work amount larger than the average work amount in association with a group identifier indicating the group (α) having a large work amount in the memory 231. In addition, the assignment updating unit 233 records the temporary distribution work amount information having a work amount smaller than the average work amount in association with a group identifier indicating a group (β) having a small work amount in the memory 231.

  Next, the assistance processing means 230 performs a process of closing the receiving field from another district for the person in charge with a large amount of work (step S4-2). Specifically, the field attribute setting unit 234 of the assistance processing unit 230 records an unacceptable flag in the attribute value data area of the field attribute information including the person-in-charge identifier included in the temporary distribution work amount information of the group α. .

  Next, the assistance processing means 230 performs the closing process of the transfer field from another district about the person in charge with a small work amount (step S4-3). Specifically, the field attribute setting unit 234 of the assistance processing unit 230 records an unacceptable flag in the attribute value data area of the field attribute information including the district identifier included in the temporary distribution work amount information of the group (β). To do.

  Then, the assistance processing means 230 executes a standard deviation calculation process (step S4-4). Specifically, the display control means 235 of the assistance support processing means 230 sums up the work amount of the temporary distribution work amount information for each person identifier. The display control means 235 calculates the standard deviation by substituting the total work amount for each person-in-charge identifier into the standard deviation calculation formula. Furthermore, the display control means 235 acquires staff master information 330 including the staff identifier of each person in charge from the staff master information storage unit 33.

  Next, the assistance processing unit 230 executes a generation process of assistance operation screen data (step S4-5). Specifically, the display control unit 235 of the support processing unit 230 acquires the staff name and productivity of the person in charge of each district, and obtains the attribute value of the field attribute information and the work of the provisional distributed work amount information. The group identifier associated with the amount and temporary distribution work amount information is acquired from the memory 231. Then, the display control means 235 uses the acquired staff name, productivity, provisional work amount, and standard deviation, and the data related to the display according to the attribute value and group attribute of each field as the format screen data of the support operation screen. To generate support operation screen data. And the display control means 235 displays the assistance operation screen 500 shown in FIG.7 (c) on the display part 16 based on this assistance operation screen data.

  In the assistance operation screen 500 shown in FIG. 7C, the field of the district where the person in charge cannot deliver, the field of the area where the person in charge cannot deliver due to the amount of work, and the field of the area that can be delivered in some districts are displayed. A display for specifying each is output. Further, a display for distinguishing the group (α or β) is output in the field of the main charge area.

  The administrator who browses the response operation screen 500 displayed on the display unit 16 determines whether to distribute the work amount or to perform the work according to the current distribution state. Here, when the variation in the work amount is large, the work amount is distributed so that the work amount of the person in charge becomes uniform and the standard deviation becomes small. When the work amount is distributed in this way (in the case of “NO” in step S3-6), the response support processing unit 230 of the control unit 21 executes the work distribution process (step S3-7).

(Work distribution processing)
Next, the work distribution process will be described with reference to FIG.
Here, the administrator inputs the transfer amount in the transfer enabled field (step S5-1). Specifically, in the displayed support operation screen 500, the manager uses a person in charge in a district with a small amount of work as a person in charge of a person in charge in a district with a large amount of work. Enter the amount of work (number of basic units) to be moved from the person in charge of the district with the large amount of work.

  In this case, the assistance processing means 230 detects the input of the supporter's transfer amount (step S5-2). Specifically, the input receiving means 232 of the assistance processing means 230 specifies the district identifier of the district in this field and the person in charge of the person in charge from the position of the field where the work amount is input. Then, the input receiving unit 232 acquires field attribute information including the specified district identifier and person-in-charge identifier from the memory 231. Next, when the attribute value of the field attribute information is an acceptance permission flag or a partial delivery flag, the input receiving means 232 inputs the person in charge of this field and the district identifier of the district and the input work. The amount is associated and supplied to the allocation updating means 233. When the main charge flag or the unacceptable flag is set in the attribute value of the field attribute information, the input accepting unit 232 rejects the input acceptance.

  Next, the response support processing means 230 of the control unit 21 executes the input supporter and district identification processing (step S5-3). Specifically, the allocation updating unit 233 of the assistance processing unit 230 generates temporary distributed work amount information including the acquired person-in-charge identifier and district identifier, and the input work amount, and temporarily stores it in the memory 231. Remember.

  Next, the response support processing means 230 of the control unit 21 executes a work amount update process for the supportee (step S5-4). Specifically, the allocation update unit 233 of the assistance processing unit 230 extracts field attribute information including the district identifier of the field in which the work amount is input and the attribute value is the main charge flag. The allocation update unit 233 specifies temporary distribution work amount information including the person-in-charge identifier included in the field attribute information. The assignment updating unit 233 records a value obtained by subtracting the input work amount from the work amount of the specified temporary distribution work amount information as a new work amount of the temporary distribution work amount information.

  Thus, the control part 21 which complete | finished the work distribution process (step S3-7) performs the field close process based on a work amount again (step S3-5). When this field close process (step S3-5) is executed, the support operation screen 500 is updated. For example, if the transfer amount “4” is inputted to the person in charge “A” in the area “3” of the work amount “19” in step S5-1, the transfer of the area “3” is performed in step S5-4. The work amount of “C” as the main person in charge is reduced to “15”, and the support operation screen 500 shown in FIG. In this manner, the manager allocates a part of the large work amount to the person in charge of the small work amount, and distributes the work so that the assigned work amount of each person in charge is averaged.

Thereafter, the manager who has decided to execute the work with the distributed work amount selects a progress management start button (not shown) included in the assistance operation screen 500. The assistance processing means 230 thereby detects the end input of the assistance processing (“YES” in step S3-6), and executes the storage processing of the work information of each person in charge (step S3-8). . Specifically, when the end input is detected via the input receiving means 232, the work information recording means 236 of the assistance processing means 230 uses the provisional work amount recorded in the memory 231 as the distribution work information 371 and the shared work information. Record in the storage unit 37. In this case, the work information recording means 236 displays the district identifier and the person-in-charge identifier of the field attribute information in which each main person-in-charge flag is recorded from the memory 231 as the person-in-charge information 370.
And stored in the shared work information storage unit 37.

  Thus, the response support process for the delivery work is completed. As for the route assembly work and the face-to-face transfer work, the same processing is performed before the progress management start button is selected, and the route assembly work information 372 and the face-to-face transfer work information 373 are recorded in the shared work information storage unit 37. To do.

And the control part 21 of the delivery work management apparatus 20 which complete | finished the response assistance process (step S1-5) performs a progress management process (step S1-6).
(Progress management process)
Next, the progress management process will be described with reference to FIGS.

  As described above, when the progress management start button is selected, the progress management processing means 240 of the control unit 21 executes the scheduled work amount display process. In this case, the progress management processing unit 240 generates scheduled work amount display data corresponding to a management board having the horizontal axis as the time axis and the vertical axis as each person in charge. Specifically, the scheduled work amount display means 241 of the progress management processing means 240 receives distribution work information 371, route assembly work information 372, and face-to-face transfer work information 373 from the assigned work information storage unit 37 for each person in charge identifier. get. The scheduled work amount display means 241 specifies the scheduled work amount contents of each person in charge including each work amount of each acquired work amount information (371 to 373) and the stored preparation work amount. Further, the scheduled work amount display means 241 displays a progress display table in which the names of persons in charge are arranged vertically in the order of district identifiers and the contents of the scheduled work amounts of the persons in charge are expanded on the horizontal axis (time axis). Generate scheduled work amount display data. Here, the scheduled work amount display means 241 represents the basic unit according to the type of each work by block display, and displays data for displaying the number of blocks according to the work amount of each work as the scheduled work amount display data. Include in Then, the scheduled work amount display unit 241 supplies the generated scheduled work amount display data to the management panel display unit 242.

  In this case, the management panel display means 242 generates the person-in-charge work information in which the staff identifier of each person in charge is associated with the district identifier of the district that the person in charge is mainly in charge of the supplied scheduled work amount display data. And temporarily store it in the memory. In this case, the management panel display unit 242 records “0” in the progress status data area and leaves the departure time data area and the return time data area blank. Further, the management board display means 242 generates management board display data by including the supplied scheduled work amount display data with respect to the supplied scheduled work amount display data and the format data of the management board screen. The management board display data includes various buttons to be described later, data for displaying blocks corresponding to the work amount of each person in charge, and the like. And the management board display means 242 displays the management board screen 600 shown to Fig.11 (a) on the display part 16 using the produced | generated management board display data.

  The management board screen 600 includes the names of the staff members of each person in charge, the district that each person in charge is in charge of, and the scheduled work volume contents of each person in charge. This scheduled work amount depends on the work amount of the preparatory work before the route assembly, the work amount of the route assembly work, the work amount of the preparatory work before departure, the work amount of the delivery work and the work amount of the face-to-face transfer work, The number of scheduled work blocks indicating the respective work amounts are displayed side by side. In the present embodiment, the work amount of one basic unit is displayed as “1 block” indicating 15 minutes. Each operation is displayed in a different display form (here, for example, yellow, pink, green, blue, and orange as the color scheme). In FIG. 11, these color differences are displayed by hatching differences. ing. Further, the management board screen 600 includes a progress status display field for displaying the progress status of each person in charge so as to be aligned with the work schedule of the person in charge immediately below the block indicating the contents of the scheduled work amount. In addition, the management board screen 600 has a charge input field 610 for inputting a district identifier for specifying a district mainly handled by the person in charge, a unit basic unit end registration button 620, a departure button 630, a return button 640, and the like. include.

  The person in charge who started the route assembly work after completing the preparatory work before the route assembly inputs the completion of work to the delivery work management apparatus 20 every time the work of one basic unit is completed. Specifically, the person in charge inputs the district identifier of the area he is in charge of in the charge input field 610 and selects the unit unit end registration button 620 on the management board screen 600. In this case, the progress information acquisition means 243 of the progress management processing means 240 supplies the input district identifier to the management board display means 242. The management board display means 242 specifies the person in charge according to the acquired district identifier from the person-in-charge work information stored in the memory. The management panel display means 242 acquires the number of work completions recorded in the progress status data area of the identified person in charge, records the number obtained by adding “1” to this value as new progress status data, Execute data update processing. Then, the management board display unit 242 newly displays a work completion block CB of “1” in the progress status display field of this person in charge on the management board screen 600. In this case, the progress information acquisition unit 243 displays the work completion block CB so as to be aligned with the work amount of the route assembly of the scheduled work content.

  Thereafter, each time the person in charge inputs the district identifier of his / her area in the charge input field 610 and selects the one unit end registration button 620, the work completion block CB is added one by one. Specifically, when the progress information acquisition unit 243 of the progress management processing unit 240 acquires a district number via the operation unit 15, it identifies a person in charge according to the district number and updates the progress status of this person in charge. Execute the process. Further, the management panel display means 242 additionally displays a new work completion block CB and displays the number of work completion blocks CB corresponding to the finished work amount.

  For example, in the case where the person in charge “B” first inputs the district identifier of his / her area in the charge input field 610 after selecting the work unit and selects the unit basic unit end registration button 620, the progress status data area Since “0” is recorded, “1” is recorded as new progress status data. Then, as shown in FIG. 11A, a work completion block CB having a work amount of “1” is displayed in parallel with the work schedule of the person in charge “B”.

  In addition, when the work completion block CB having the work amount of “1” is already displayed, the district identifier of the responsible district is input again in the responsible input field 610 and the unit unit end registration button 620 is selected. In FIG. 5, the work completion block “1” is additionally displayed with respect to the work completion block CB already displayed. In this case, it is displayed as a person in charge “C” in FIG.

  On the other hand, the current time display means 246 of the progress management processing means 240 manages current time change instruction data including the current time when a time corresponding to one basic unit (15 minutes) has elapsed based on the internal clock of the control unit 21. It supplies to the board display means 242. The management board display unit 242 generates current time display data for displaying a line for displaying the current time included in the current time change instruction data, and displays the current time line LT on the time axis of the management board screen 600. As a result, the current time line LT displayed on the management board screen 600 moves on the time axis every 15 minutes.

When the current time display unit 246 newly displays the current time display line on the management board screen 600, the progress management processing unit 240 executes a monitoring process as shown in FIG. Specifically, the monitoring processing unit 247 of the progress management processing unit 240 determines whether each person in charge has a delay equal to or longer than a warning delay time with respect to the work schedule (step S6-1). Here, the monitoring processing unit 247 calculates a work amount end time corresponding to the completed work amount (number of basic units). Specifically, the monitoring processing means 247 obtains the work amount (number of basic units) recorded in the progress status data area of the person-in-charge work information of each person in charge, and adds 15 minutes to the number of work completion blocks. The multiplied time is calculated by adding to the start time of the route assembly work. Then, the monitoring processing unit 247 calculates the delay time by subtracting the calculated work amount end time from the current time. Then, the calculated delay time is compared with the stored warning delay time. As a result of comparison,
If the delay time is smaller than the warning delay time (“NO” in step S6-1), the monitoring process is waited until the current time display line update process is performed next.

  On the other hand, if the delay time is equal to or longer than the warning delay time as a result of the comparison, the monitoring processing unit 247 determines that the work of the person in charge is delayed. In this case (in the case of “YES” in step S6-1), the monitoring processing unit 247 executes alarm output (step S6-2). In the present embodiment, the monitoring processing unit 247 displays on the management board screen 600 regarding the delayed person in charge or generates a sound.

  Thereafter, when the route assembly work is finished and the delivery starts, the person in charge inputs the district identifier of his / her district in the person-in-charge input field 610 of the management board screen 600 and clicks the departure button 630 on the management board screen 600. select. In this case, the departure information acquisition unit 244 of the progress management processing unit 240 acquires the current time from the internal clock and displays a confirmation screen including the current time. This confirmation screen includes a confirmation button. The person in charge confirming the current time on the confirmation screen selects the confirmation button. In this case, the departure information acquisition unit 244 supplies the current time when the confirmation button is selected and the district identifier input in the charge input field 610 to the management panel display unit 242. The management board display unit 242 acquires a person-in-charge identifier associated with the supplied district identifier. The management board display means 242 records the acquired departure time in the departure time data area associated with the acquired district identifier. And the management board display means 242 specifies the progress status display column of the management board screen 600 of the person in charge from the district identifier. The management panel display means 242 displays a departure mark MS at the same time as the recorded departure time in this progress status display field.

  After that, the person in charge who has returned from the delivery of the delivery work and the face-to-face delivery work inputs the district number for identifying the district in which he / she is mainly responsible in the charge entry field 610 of the management board screen 600, and the management board screen 600 return button 640 is selected. In this case, the return information acquisition unit 245 of the progress management processing unit 240 acquires the current time from the built-in clock and displays a confirmation screen including the current time. This confirmation screen includes a confirmation button. The person in charge confirming the current time on the confirmation screen selects the confirmation button. In this case, the return information acquisition unit 245 supplies the current time when the confirmation button is selected and the district identifier input in the charge input field 610 to the management panel display unit 242. The management board display means 242 acquires a person-in-charge identifier associated with the acquired district identifier. The management board display means 242 records the acquired return time in the return time data area associated with the acquired district identifier. And the management board display means 242 specifies the progress status display column of the management board screen 600 of the person in charge from the district identifier. The management panel display means 242 displays the return mark MB at the same time as the recorded return time in the progress status display field.

  While the progress management process (step S1-6) is performed as described above, the control unit 21 of the delivery service management apparatus 20 determines whether or not the review time has come. When the review time is reached, the control unit 21 determines whether or not the business has ended at the review time (step S1-7). In the present embodiment, the end status management unit 250 of the control unit 21 determines that the work has ended when the return time of all the persons in charge is recorded in the management panel display unit 242.

Here, if the work has not ended (in the case of “NO” in step S1-7), the end state management means 250 of the control unit 21 determines whether or not a delay that requires support has occurred. Is determined (step S1-8). Here, it is determined whether or not the route assembly work is delayed. Specifically, the end status management means 250 acquires the person-in-charge work information for each person in charge stored in the memory of the management board display means 242 of the progress management processing means 240, and the progress of the person-in-charge work information. The work completion time is calculated by multiplying the value of the situation by the time of one basic unit (in this embodiment, 15 minutes). The end state management means 250 specifies the route assembly start time from the amount of preparation work, adds the work completion time to this, and calculates the work completion time. Then, the end state management means 250 calculates a delay time obtained by subtracting the work completion time from the current time, and compares it with the held support request delay time.

  Here, when this delay time is smaller than the support request delay time (in the case of “NO” in step S1-8), the end state management means 250 continues the above-described progress management processing as it is.

  On the other hand, when the delay time is equal to or longer than the support request delay time (in the case of “NO” in step S1-8), the termination status management unit 250 executes the support process again (step S1-5). . In this case, the manager executes the assistance process using the assistance operation screen 500 while browsing the work completion block of each worker on the management board screen 600.

  And the control part 21 which detected the completion | finish input of the assistance process performs a progress management process using the newly distributed work amount (step S1-6). Specifically, the progress management processing means 240 displays a new management board screen using the updated delivery work information 371, the route assembly work information 372, and the face-to-face transfer work information 373. In this case, on the management board screen, the size of the block indicating the content of the scheduled work amount of the person in charge who has changed the work amount is displayed.

  On the other hand, when the business is completed (in the case of “YES” in step S1-7), the control unit 21 of the delivery business management device 20 executes a record process of the record information (step S1-9). Here, the record information recording unit 260 of the control unit 21 acquires the delivery work information 371, the route assembly work information 372, and the face-to-face transfer work information 373 from the assigned work information storage unit 37. The record information recording unit 260 acquires the person-in-charge work information from the memory of the management board display unit 242 of the progress management processing unit 240. The record information recording unit 260 generates record work information 331 including the acquired information and the date of the day, and records the record information in the staff master information storage unit 33.

  Next, the record information recording unit 260 executes productivity information update processing. Specifically, the performance information recording means 260 acquires each performance work information including each staff identifier recorded in the staff master information storage unit 33, and adds the delivery work volume and the face-to-face transfer work volume to deliver. Calculate the amount of work. The record information recording means 260 subtracts the departure time from the return time to calculate the work time required for delivery. The record information recording means 260 calculates the delivery work amount by the work time, and calculates the daily productivity of the person in charge. Then, the record information recording means 260 sums up the productivity on each work day, and divides this total value by the total number of productivity to calculate the productivity. Then, the record information recording means 260 records the calculated productivity in the productivity data area of the staff master information 330 including this staff identifier. Thus, the delivery business management process is completed.

According to this embodiment, the following effects can be obtained.
-In this embodiment, the control part 21 of the delivery work management apparatus 20 is based on each work information (371-373) for every person in charge identifier, and each person's scheduled work according to the kind of work amount and work amount The management board display data including the scheduled work amount display data for displaying the amount contents in blocks is generated, and the scheduled work amount contents are displayed on the management board screen 600. Each time the control unit 21 detects the end of the work for one basic unit of the route assembly work, it updates the progress data and displays the work completion block CB corresponding to the finished work amount on the management board screen 600. To do. Further, the control unit 21 displays a current time line LT for displaying the current time on the time axis of the management board screen 600 based on the built-in clock. For this reason, since the work completion blocks CB are arranged and displayed by the number of blocks representing the basic unit in comparison with the work schedule of each person in charge, the progress status of the person in charge can be easily grasped. Further, since the current time line LT is displayed on the management board screen 600, it is possible to easily grasp the progress status of the person in charge with respect to the current time.

  In this embodiment, when each person in charge has a delay equal to or longer than the warning delay time with respect to the work schedule (in the case of “YES” in step S6-1), the control unit 21 executes an alarm output (step S6-2). For this reason, it is possible to grasp the work delayed from the schedule.

  -In this embodiment, the control part 21 performs the close process about the field which cannot be accepted in an assistance process (step S3-2), and performs the specific process of a partial pass field (step S3-3). ). When the control unit 21 detects an input of the supporter's transfer amount, if the attribute value of the field attribute information is the main charge flag or the unacceptable flag, the control unit 21 rejects the input acceptance. If the attribute value of the field attribute information is an acceptance permission flag or a partial delivery flag, the input supporter and district specifying process is executed (step S5-3). For this reason, it is possible to prompt input to a field that can be supported. Accordingly, it is possible to efficiently distribute an appropriate amount of work in consideration of the amount of work in each district and the delivery status of the person in charge.

  -In this embodiment, the field closing process (step S3-5) based on the work amount is performed, and the transfer field from the other district for the person in charge with a large amount of work and the receipt field from the other district for the person in charge with a small amount of work. An unacceptable flag is recorded in the attribute value data area. When the input of the supporter's transfer amount is detected, the control unit 21 rejects the input acceptance when the attribute value of the field attribute information is the main charge flag or the unacceptable flag. For this reason, it is possible to prevent the work in a district with a small amount of work from being distributed to other persons in charge. In addition, it is possible to prevent the work of other staff from being distributed to the staff in charge of the district having a large amount of work. Therefore, the work amount can be equalized efficiently.

  -In this embodiment, when the control part 21 detects the input of the supporter's transfer amount, the control part 21 performs the update process of a supporter's work amount (step S5-4). In this case, the control unit 21 includes the district identifier of the input work amount, and the attribute value is input from the work amount of the provisionally distributed work amount information of the person-in-charge identifier included in the field attribute information which is the main charge flag. A value obtained by subtracting the work amount is recorded as a new work amount of the provisional work amount information. For this reason, since the work amount of the supportee is automatically updated by inputting the transfer amount, the work amount can be efficiently distributed.

  In the present embodiment, the control unit 21 displays the acquired staff name, productivity, provisional work amount, and standard deviation, and data related to the display according to the attribute value and group attribute of each field on the response operation screen. The support operation screen data is generated by including it in the format screen data. And the display control means 235 displays the assistance operation screen 500 based on this assistance operation screen data. For this reason, the manager can perform an appropriate work amount distribution according to the performance and ability of the person in charge.

Moreover, you may change the said embodiment as follows.
In the above embodiment, the main charge flag, the acceptance permission flag, the partial delivery flag, and the acceptance failure flag are used as the field attribute values. As this attribute value, a flag corresponding to the productivity of each person in charge can be used instead of the partial delivery flag. In this case, the productivity is stored in the staff master information storage unit 33 for each delivery area. Furthermore, the response support processing means 230 of the control unit 21 functions as a means for changing the field to a display corresponding to the work ability. Then, the assistance processing means 230 stores a low productivity judgment value and a high productivity judgment value for judging the degree of productivity. The field attribute setting means 234 of the control unit 21 executes the productivity specifying process instead of the partial notification field specifying process (step S3-3) in the assistance process. In this case, the field attribute setting unit 234 acquires productivity data for each district from the staff master information storage unit 33. Then, the field attribute setting unit 234 compares the productivity with the low productivity judgment value and the high productivity judgment value. Here, if it is lower than the low productivity judgment value, it is judged as “low”, and the low productivity judgment value to the high productivity judgment value are judged as “medium”, and if it is larger than the high productivity judgment value, , “High”. The field attribute setting unit 234 records field attribute values corresponding to the determined “low”, “medium”, and “high” in the field attribute data storage unit. Thereby, “low”, “medium” and “high” can be distinguished. In FIG. 12, “low” records “**” in the field, “middle” records “*” in the field, and “high” distinguishes by not describing anything in the field. Thereby, the work amount can be distributed in consideration of the productivity of each person in charge in each district.

  In the above embodiment, the response support processing unit 230 of the control unit 21 performs a standard deviation calculation process (step S4-4). In this case, when the standard deviation is equal to or less than a predetermined value, the temporary distributed work amount information recorded in the memory 231 may be recorded in the shared work information storage unit 37. Specifically, a distribution end reference value for determining the end of distribution is stored in the work information recording unit 236. When the standard deviation is calculated, the display control unit 235 of the control unit 21 supplies the calculated standard deviation to the work information recording unit 236. When the standard deviation calculated from the distribution end reference value is smaller than the distribution end reference value, the work information recording unit 236 executes a storage process of the work information of each person in charge (step S3-8). For this reason, the distribution work more than necessary can be suppressed.

  In the above embodiment, the case where one person in charge delivers one district as a main has been described. The assignment of the assigned district is not limited to this, and the assignment may be performed so that a plurality of staff members mainly responsible for the same district are set. In this case, the person-in-charge identifier of each person in charge is entered in the person-in-charge entry field of the management board screen 600, not the area identifier that identifies the area. Thereby, the progress information acquisition means 243, departure information acquisition means 244, and return information acquisition means 245 of the progress management processing means 240 can grasp the progress status, departure time and return time for each person in charge.

  In the above embodiment, the response support process when there is a delay in the route assembly work (in the case of “NO” in step S1-8) has been described. The response support process when there is a delay is not limited to the route assembly work, but can also be performed in the delivery work and the face-to-face delivery work. For example, if you return to the station once and continue the delivery work again, when you return to the station, the progress status of each person's delivery work and face-to-face transfer work will be acquired, and there will be a delay that requires support Judge whether or not. Also in this case, the work can be efficiently completed by performing the response support process again for the delivery work and the face-to-face delivery work.

  ○ In the above embodiment, when the delay time is equal to or longer than the support request delay time (in the case of “NO” in step S1-8), the termination status management means 250 of the control unit 21 performs the response support process again. Executed (step S1-5). In this case, the end status management unit 250 calculates the number of remaining basic units from the progress status recorded in the management panel display unit 242 and the amount of work recorded in the assigned work information storage unit 37, and the number of remaining basic units. You may perform a response assistance process using.

The block diagram which shows the structure of the business management system in embodiment. It is explanatory drawing explaining the structure of the data recorded on the data storage part, (a) is delivery object information, (b) is the reference value information for every district, (c) is staff master information. It is explanatory drawing explaining the structure of the data recorded on the data storage part, (a) is deliverable area information, (b) is partial zoning information, (c) is work amount information, (d) is shared work Information. The block diagram which shows the structure of a progress management process means. The flowchart explaining the process sequence in a delivery business management process. The flowchart explaining the process sequence of a basic unit calculation process. It is explanatory drawing explaining an assistance operation screen, (a) And (b) is explanatory drawing explaining a field, (c) And (d) is explanation of the assistance operation screen before and behind performing work distribution processing. Figure. The flowchart explaining the process sequence of an assistance process. The flowchart explaining the process sequence of the field close process based on work amount. The flowchart explaining the process sequence of a work distribution process. It is explanatory drawing explaining a management board screen, (a) is explanatory drawing of the screen during route assembly work, (b) is explanatory drawing of the screen after work is completed. Explanatory drawing explaining the response assistance operation screen in the example of a change.

Explanation of symbols

  CB ... work completion block, LT ... current time line, 20 ... delivery operation management device, 21 ... control unit, 31 ... delivery target information storage unit, 32 ... reference value information storage unit, 36 ... work amount information storage unit, 37 ... Allocation work information storage unit, 210 ... basic unit calculation means, 230 ... response support processing means, 240 ... progress management processing means, 241 ... scheduled work amount display means, 242 ... management board display means, 243 ... progress information acquisition means, 246: current time display means, 500: support operation screen, 600: management board screen.

Claims (11)

Work object information storage means for storing work object throughput for each category;
Reference value information storage means for recording a reference value for each category;
A shared work information storage means for storing a person-in-charge identifier that identifies a person in charge of each section, a section identifier that identifies each section, and the number of basic units of each section;
A control unit connected to the operation unit and the display unit, and when performing the work divided into the plurality, a system for managing the work progress of the person in charge of each division,
The control means is
The work target processing amount for each section is acquired from the work target information storage means, the reference value is acquired from the reference value information storage means, and the acquired work target processing amount for each section is divided by the reference value of the section. A basic unit calculating means for calculating the number of basic units for each category,
The number of basic units for each category is assigned to the person in charge, the person in charge identifier of the person in charge, the category identifier of the category in charge of this person in charge, and the number of basic units in this category are associated with each other in the shared work information storage means Work assignment processing means for recording; and
Based on the information recorded in the shared work information storage means, management board display data for displaying the number of work schedule blocks corresponding to the number of basic units associated with each person-in-charge identifier for each person in the time axis direction And output a progress display table based on the management panel display data to the display means,
When the completion input of the work for each basic unit by the person in charge is acquired via the operation means, a work completion block indicating work completion is displayed for the work schedule block associated with the person in charge identifier of this person in charge. Generating display data to be displayed side by side on the progress display table and outputting to the display means;
A management board display means for generating current time display data representing the current time and outputting the display means so as to be compared with the work completion block on the time axis of the progress display table. Business management system. The control means includes
A field attribute information storage means for storing an identifier of a person in charge, a district identifier of a district in charge of the person in charge, and an attribute value of each field defined by the person identifier and the district identifier;
Provisional distribution work amount information storage means for storing temporary distribution work amount information that associates a person-in-charge identifier, a category identifier, and the number of basic units,
The work allocation processing means is
Based on the number of basic units calculated by the basic unit calculating means, the persons in charge corresponding to each person identifier are listed on the first axis, the sections corresponding to each section identifier are listed on the second axis, and the first A field for displaying the number of basic units specified by the axis person in charge identifier and the axis identifier of the second axis is provided, and a work distribution table including the number of basic units of each person in charge for each field is generated in each field, Means for outputting to the display means;
If each person in charge identifies the category identifier of the category that can not support the work, the attribute value indicating that input is impossible for the field corresponding to the identified person identifier and category identifier is recorded in the field attribute information storage unit, Means for outputting the display of the field according to this attribute value to the work distribution table, and prompting the person in charge to input the number of basic units that can be supported for the field of the district where the work can be supported;
When the support basic unit number input to the field of the category to be supported is acquired, the temporary distribution work amount information storage unit associates the support basic unit number with the person-in-charge identifier and the segment identifier of the field to which the support is input. Means for recording,
Means for recording and updating a new number of basic units obtained by subtracting the number of basic units of support from the number of basic units of temporary distribution work amount information including a person-in-charge identifier of a person in charge of a category identifier of a category to be supported; ,
2. The apparatus according to claim 1, further comprising: a unit that records the number of basic units of the temporary distributed work amount information in the shared work information storage unit when a work amount determination instruction is acquired through the operation unit. The business management system described in 1. Delivery target information storage means for storing the delivery processing amount for each district;
Reference value information storage means for recording a reference value for each district;
A shared work information storage means for storing the person-in-charge identifier, the district identifier, and the basic unit number in association with each other;
A system for managing work with a control means connected to an operation means and a display means,
The control means is
The delivery processing amount for each delivery district is obtained from the delivery target information storage means, the reference value for each district is obtained from the reference value information storage means, and the obtained delivery processing amount for each district is divided by the reference value for that district. And a basic unit calculation means for calculating the number of basic units as a work amount for each district,
Assign the number of basic units for each district to the person in charge, and associate the person-in-charge identifier of the person in charge, the district identifier of the district delivered by this person in charge and the number of basic units in this area of the person in charge Work assignment processing means for recording in the information storage means;
Based on the information recorded in the shared work information storage means, management board display data for displaying the number of work schedule blocks corresponding to the number of basic units associated with each person-in-charge identifier for each person in the time axis direction And output a progress display table based on the management panel display data to the display means,
When the completion input of the work for each basic unit by the person in charge is acquired via the operation means, a work completion block indicating work completion is displayed for the work schedule block associated with the person in charge identifier of this person in charge. Generating display data to be displayed side by side on the progress display table and outputting to the display means;
A management board display means for generating current time display data representing the current time and outputting the display means so as to be compared with the work completion block on the time axis of the progress display table. Business management system.   The said control means is further provided with a means to output an alarm, when the completion time of the said operation | work is behind the reference value with respect to the said present time display. Business management system. The control means includes
A field attribute information storage means for associating a person identifier of a person in charge, a district identifier of a district in charge of the person in charge, and an attribute value of each field defined by the person in charge identifier and the district identifier;
Provisional distribution work amount information storage means for storing temporary distribution work amount information that associates the person-in-charge identifier, the district identifier, and the number of basic units,
The work allocation processing means is
Based on the number of basic units calculated by the basic unit calculation means, the person in charge of each person identifier is listed on the first axis, the district of each district identifier is listed on the second axis, and the person in charge of the first axis A field for displaying the number of basic units specified by the identifier and the district identifier of the second axis is provided, and a work distribution table including the number of basic units of each person in charge for each section is generated in each field, and the display means Means for outputting;
When the district identifier of the district that each person in charge cannot support is specified, an attribute value indicating that input is impossible for the field corresponding to the district identifier and the person in charge identifier is recorded in the field attribute information storage unit. Means for outputting a display of the field according to the work distribution table, and prompting the input of the number of support basic units for the field of the district where each person in charge can support,
When the support basic unit number input in the field of the support district to be supported is acquired, the temporary distribution work amount information storage is performed by associating the support basic unit number with the person-in-charge identifier and the district identifier of the field in which the support is input. Means for recording in means;
Means for recording and updating a new basic unit number obtained by subtracting the support basic unit number from the basic unit number of the provisional distribution work amount information including the person-in-charge identifier of the supporter of the support district;
4. The apparatus according to claim 3, further comprising: a unit that records the number of basic units of the provisional distributed work amount information in the shared work information storage unit when a work amount determination instruction is acquired through the operation unit. Or the business management system of 4. For each person in charge, the control means is connected to a partial zoning information storage means in which a partial district identifier that identifies a partial deliverable area that the person in charge can partially deliver is recorded,
The work allocation processing means obtains a partial deliverable area for each person in charge from the partial passage information storage means, and changes the field of the partial deliverable area to a display corresponding to the partial deliverable area. The business management system according to claim 5, further comprising: The work allocation processing means includes
Means for calculating the average value of the number of basic units for each person in charge,
Means for identifying a person in charge associated with the number of basic units lower than the average value, and changing the field in the first axis direction of the person in charge to an input disabled display;
6. The apparatus according to claim 5, further comprising means for identifying a person in charge associated with a unit number higher than the average value, and changing the field in the second axis direction of the person in charge to an input disabled display. 6. The business management system according to 6.   The work allocation processing means calculates a standard deviation using the number of basic units associated with each person in charge, and when the standard deviation is equal to or less than a reference value, the basic unit of the provisionally distributed work amount information 8. The business management system according to claim 5, further comprising means for recording a number in the assigned work information storage means. The control means is connected to a productivity information storage means that records information on the work ability of each person in charge,
The work assignment processing means further comprises means for acquiring information on the work ability of each person in charge from the productivity information storage means and changing the field to a display corresponding to the work ability. The business management system according to any one of claims 5 to 8. Delivery target information storage means for storing the delivery processing amount for each district;
Reference value information storage means for recording a reference value for each district;
A shared work information storage means for storing the person-in-charge identifier, the district identifier, and the basic unit number in association with each other;
A method of managing work using a system comprising a control means connected to an operation means and a display means,
The control means is
The delivery processing amount for each delivery district is obtained from the delivery target information storage means, the reference value for each district is obtained from the reference value information storage means, and the obtained delivery processing amount for each district is divided by the reference value for that district. A basic unit calculation stage for calculating the number of basic units as a work amount for each district,
Assign the number of basic units for each district to the person in charge, and associate the person-in-charge identifier of the person in charge, the district identifier of the district delivered by this person in charge and the number of basic units in this area of the person in charge A work allocation process stage to record in the information storage means;
Based on the information recorded in the shared work information storage means, management board display data for displaying the number of work schedule blocks corresponding to the number of basic units associated with each person-in-charge identifier for each person in the time axis direction And output a progress display table based on the management panel display data to the display means,
When the completion input of the work for each basic unit by the person in charge is acquired via the operation means, a work completion block indicating work completion is displayed for the work schedule block associated with the person in charge identifier of this person in charge. Generating display data to be displayed side by side on the progress display table and outputting to the display means;
A management board display step of generating current time display data representing the current time and outputting the display means so as to be compared with the work completion block on the time axis of the progress display table is executed. Business management method. Delivery target information storage means for storing the delivery processing amount for each district;
Reference value information storage means for recording a reference value for each district;
A shared work information storage means for storing the person-in-charge identifier, the district identifier, and the basic unit number in association with each other;
A program for managing work using a system comprising control means connected to operation means and display means,
The control means;
The delivery processing amount for each delivery district is obtained from the delivery target information storage means, the reference value for each district is obtained from the reference value information storage means, and the obtained delivery processing amount for each district is divided by the reference value for that district. A basic unit calculating means for calculating the number of basic units as a work amount for each district,
Assign the number of basic units for each district to the person in charge, and associate the person-in-charge identifier of the person in charge, the district identifier of the district delivered by this person in charge and the number of basic units in this area of the person in charge Work allocation processing means to be recorded in the information storage means, and the number of work schedules corresponding to the number of basic units associated with each person identifier in the time axis direction based on the information recorded in the shared work information storage means Generate management board display data for displaying a block for each person in charge, and output a progress display table based on the management board display data to the display means,
When the completion input of the work for each basic unit by the person in charge is acquired via the operation means, a work completion block indicating work completion is displayed for the work schedule block associated with the person in charge identifier of this person in charge. Generating display data to be displayed side by side on the progress display table and outputting to the display means;
A function of functioning as a management panel display means for generating current time display data representing the current time and outputting the display means so as to be compared with the work completion block on the time axis of the progress display table. Business management program.

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