JP2015504275A5 - - Google Patents

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Publication number
JP2015504275A5
JP2015504275A5 JP2014547541A JP2014547541A JP2015504275A5 JP 2015504275 A5 JP2015504275 A5 JP 2015504275A5 JP 2014547541 A JP2014547541 A JP 2014547541A JP 2014547541 A JP2014547541 A JP 2014547541A JP 2015504275 A5 JP2015504275 A5 JP 2015504275A5
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JP
Japan
Prior art keywords
user
menu
voice menu
custom
voice
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Application number
JP2014547541A
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English (en)
Japanese (ja)
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JP6180430B2 (ja
JP2015504275A (ja
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Priority claimed from US13/328,130 external-priority patent/US9063703B2/en
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Publication of JP2015504275A publication Critical patent/JP2015504275A/ja
Publication of JP2015504275A5 publication Critical patent/JP2015504275A5/ja
Application granted granted Critical
Publication of JP6180430B2 publication Critical patent/JP6180430B2/ja
Active legal-status Critical Current
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JP2014547541A 2011-12-16 2012-12-15 動的音声メニュー技術 Active JP6180430B2 (ja)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US13/328,130 2011-12-16
US13/328,130 US9063703B2 (en) 2011-12-16 2011-12-16 Techniques for dynamic voice menus
PCT/US2012/069969 WO2013090869A1 (en) 2011-12-16 2012-12-15 Techniques for dynamic voice menus

Publications (3)

Publication Number Publication Date
JP2015504275A JP2015504275A (ja) 2015-02-05
JP2015504275A5 true JP2015504275A5 (enExample) 2016-02-04
JP6180430B2 JP6180430B2 (ja) 2017-08-16

Family

ID=47930274

Family Applications (1)

Application Number Title Priority Date Filing Date
JP2014547541A Active JP6180430B2 (ja) 2011-12-16 2012-12-15 動的音声メニュー技術

Country Status (6)

Country Link
US (1) US9063703B2 (enExample)
EP (1) EP2792110B1 (enExample)
JP (1) JP6180430B2 (enExample)
KR (1) KR101989645B1 (enExample)
CN (1) CN103002156B (enExample)
WO (1) WO2013090869A1 (enExample)

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WO2016008453A1 (zh) * 2014-07-18 2016-01-21 上海触乐信息科技有限公司 智能服务交互平台装置、系统及其实现方法
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CN109446220B (zh) * 2018-09-13 2021-02-02 浙江百世技术有限公司 一种基于快递用户的客服语音菜单定制方法和定制系统
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CN113011198B (zh) * 2021-03-05 2022-07-22 北京嘀嘀无限科技发展有限公司 一种信息交互方法、装置及电子设备
CN114385264A (zh) * 2022-01-12 2022-04-22 挂号网(杭州)科技有限公司 配置方法、装置、后台、电子设备及存储介质

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