JP2015504275A5 - - Google Patents
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- Publication number
- JP2015504275A5 JP2015504275A5 JP2014547541A JP2014547541A JP2015504275A5 JP 2015504275 A5 JP2015504275 A5 JP 2015504275A5 JP 2014547541 A JP2014547541 A JP 2014547541A JP 2014547541 A JP2014547541 A JP 2014547541A JP 2015504275 A5 JP2015504275 A5 JP 2015504275A5
- Authority
- JP
- Japan
- Prior art keywords
- user
- menu
- voice menu
- custom
- voice
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Applications Claiming Priority (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US13/328,130 | 2011-12-16 | ||
| US13/328,130 US9063703B2 (en) | 2011-12-16 | 2011-12-16 | Techniques for dynamic voice menus |
| PCT/US2012/069969 WO2013090869A1 (en) | 2011-12-16 | 2012-12-15 | Techniques for dynamic voice menus |
Publications (3)
| Publication Number | Publication Date |
|---|---|
| JP2015504275A JP2015504275A (ja) | 2015-02-05 |
| JP2015504275A5 true JP2015504275A5 (enExample) | 2016-02-04 |
| JP6180430B2 JP6180430B2 (ja) | 2017-08-16 |
Family
ID=47930274
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP2014547541A Active JP6180430B2 (ja) | 2011-12-16 | 2012-12-15 | 動的音声メニュー技術 |
Country Status (6)
| Country | Link |
|---|---|
| US (1) | US9063703B2 (enExample) |
| EP (1) | EP2792110B1 (enExample) |
| JP (1) | JP6180430B2 (enExample) |
| KR (1) | KR101989645B1 (enExample) |
| CN (1) | CN103002156B (enExample) |
| WO (1) | WO2013090869A1 (enExample) |
Families Citing this family (19)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US7773731B2 (en) * | 2005-12-14 | 2010-08-10 | At&T Intellectual Property I, L. P. | Methods, systems, and products for dynamically-changing IVR architectures |
| US7577664B2 (en) | 2005-12-16 | 2009-08-18 | At&T Intellectual Property I, L.P. | Methods, systems, and products for searching interactive menu prompting system architectures |
| US11132173B1 (en) * | 2014-02-20 | 2021-09-28 | Amazon Technologies, Inc. | Network scheduling of stimulus-based actions |
| CN105323392A (zh) * | 2014-06-11 | 2016-02-10 | 中兴通讯股份有限公司 | 一种快速进入ivr菜单的方法及装置 |
| CN105450876A (zh) * | 2014-06-11 | 2016-03-30 | 阿里巴巴集团控股有限公司 | 一种语音播报方法及相关系统 |
| WO2016008453A1 (zh) * | 2014-07-18 | 2016-01-21 | 上海触乐信息科技有限公司 | 智能服务交互平台装置、系统及其实现方法 |
| US10452233B2 (en) | 2014-07-18 | 2019-10-22 | Shanghai Chule (Cootek) Information Technology Co., Ltd. | Information interactive platform, system and method |
| CN104158935A (zh) * | 2014-07-28 | 2014-11-19 | 联想(北京)有限公司 | 一种信息处理的方法及电子设备 |
| US9736194B1 (en) * | 2015-03-06 | 2017-08-15 | Amazon Technologies, Inc. | System for establishing communication between devices |
| JP2017103598A (ja) * | 2015-12-01 | 2017-06-08 | ソニー株式会社 | 情報処理装置、情報処理方法、およびプログラム |
| US10229671B2 (en) * | 2015-12-02 | 2019-03-12 | GM Global Technology Operations LLC | Prioritized content loading for vehicle automatic speech recognition systems |
| US10091355B2 (en) * | 2016-02-19 | 2018-10-02 | International Business Machines Corporation | Virtual voice response agent individually configured for a user |
| CN107105109B (zh) * | 2016-02-23 | 2020-06-19 | 平安科技(深圳)有限公司 | 语音播报方法及系统 |
| CN109446220B (zh) * | 2018-09-13 | 2021-02-02 | 浙江百世技术有限公司 | 一种基于快递用户的客服语音菜单定制方法和定制系统 |
| CN109005303B (zh) * | 2018-09-18 | 2020-08-18 | 中国工商银行股份有限公司 | 交互语音应答方法及装置 |
| US11044338B1 (en) * | 2018-12-28 | 2021-06-22 | 8X8, Inc. | Server-presented inquiries using specific context from previous communications |
| KR102878245B1 (ko) * | 2020-05-27 | 2025-10-30 | 구글 엘엘씨 | 특정 클라이언트 장치에서 어시스턴트 관련 프로세싱 태스크를 오프로드할지 여부를 결정할 때 하드웨어 디스페리티 보상 |
| CN113011198B (zh) * | 2021-03-05 | 2022-07-22 | 北京嘀嘀无限科技发展有限公司 | 一种信息交互方法、装置及电子设备 |
| CN114385264A (zh) * | 2022-01-12 | 2022-04-22 | 挂号网(杭州)科技有限公司 | 配置方法、装置、后台、电子设备及存储介质 |
Family Cites Families (28)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US5243643A (en) * | 1990-11-01 | 1993-09-07 | Voiceples Corporation | Voice processing system with configurable caller interfaces |
| US6061433A (en) * | 1995-10-19 | 2000-05-09 | Intervoice Limited Partnership | Dynamically changeable menus based on externally available data |
| US6314402B1 (en) | 1999-04-23 | 2001-11-06 | Nuance Communications | Method and apparatus for creating modifiable and combinable speech objects for acquiring information from a speaker in an interactive voice response system |
| US7065188B1 (en) * | 1999-10-19 | 2006-06-20 | International Business Machines Corporation | System and method for personalizing dialogue menu for an interactive voice response system |
| US7653691B2 (en) | 2000-11-15 | 2010-01-26 | Pacific Datavision Inc. | Systems and methods for communicating using voice messages |
| US7580862B1 (en) * | 2001-05-31 | 2009-08-25 | The Servicemaster Company | Method and system to select, schedule and purchase home services |
| US7242752B2 (en) * | 2001-07-03 | 2007-07-10 | Apptera, Inc. | Behavioral adaptation engine for discerning behavioral characteristics of callers interacting with an VXML-compliant voice application |
| US7065201B2 (en) * | 2001-07-31 | 2006-06-20 | Sbc Technology Resources, Inc. | Telephone call processing in an interactive voice response call management system |
| WO2003017096A1 (en) * | 2001-08-14 | 2003-02-27 | Humana Inc | Web-based security with controlled access to data and resources |
| US7539127B1 (en) * | 2001-12-13 | 2009-05-26 | Cisco Technology, Inc. | System and method for recovering from endpoint failure in a communication session |
| US6850949B2 (en) | 2002-06-03 | 2005-02-01 | Right Now Technologies, Inc. | System and method for generating a dynamic interface via a communications network |
| US8661112B2 (en) * | 2002-12-20 | 2014-02-25 | Nuance Communications, Inc. | Customized interactive voice response menus |
| KR100974696B1 (ko) | 2003-04-25 | 2010-08-06 | 엘지전자 주식회사 | 이동 통신 단말기의 음성 인식 메뉴 편집 장치 및 방법 |
| US7664233B1 (en) * | 2003-06-25 | 2010-02-16 | Everbridge, Inc. | Emergency and non-emergency telecommunications notification system |
| US7369996B2 (en) * | 2003-08-15 | 2008-05-06 | Cisco Technology Inc. | System and method for voice based network management |
| CN100464555C (zh) * | 2004-01-20 | 2009-02-25 | 联想(北京)有限公司 | 一种基于voicexml的电话语音实时交互系统和方法 |
| US7844045B2 (en) * | 2004-06-16 | 2010-11-30 | Panasonic Corporation | Intelligent call routing and call supervision method for call centers |
| US7471774B2 (en) * | 2004-12-14 | 2008-12-30 | Cisco Technology, Inc. | Method and system of pausing an IVR session |
| US8649498B1 (en) * | 2005-03-25 | 2014-02-11 | Cisco Technology, Inc. | Network architecture for hosting voice services |
| CN1937670A (zh) * | 2006-10-27 | 2007-03-28 | 华为技术有限公司 | 一种实现可定制播放语音的系统及方法 |
| US7991125B2 (en) | 2007-01-09 | 2011-08-02 | At&T Intellectual Property I, L.P. | Adaptive incoming call processing |
| CN101453525A (zh) * | 2007-11-30 | 2009-06-10 | 国际商业机器公司 | 用于恢复客户设备与ivr系统之间的会话的方法和设备 |
| US20110066423A1 (en) | 2009-09-17 | 2011-03-17 | Avaya Inc. | Speech-Recognition System for Location-Aware Applications |
| US8494148B2 (en) | 2009-09-24 | 2013-07-23 | Avaya, Inc. | Dynamic IVR dialog based on analytics data |
| US8214289B2 (en) | 2009-09-29 | 2012-07-03 | Ebay Inc. | Short codes for bill pay |
| US8363798B2 (en) | 2009-10-22 | 2013-01-29 | Padmanabhan Mahalingam | Custom telephony device configuration |
| US8358753B2 (en) | 2009-12-31 | 2013-01-22 | International Business Machines Corporation | Interactive voice response (IVR) cloud user interface |
| US20110276507A1 (en) * | 2010-05-05 | 2011-11-10 | O'malley Matthew Carl | System and method for recruiting, tracking, measuring, and improving applicants, candidates, and any resources qualifications, expertise, and feedback |
-
2011
- 2011-12-16 US US13/328,130 patent/US9063703B2/en active Active
-
2012
- 2012-12-14 CN CN201210546323.1A patent/CN103002156B/zh active Active
- 2012-12-15 WO PCT/US2012/069969 patent/WO2013090869A1/en not_active Ceased
- 2012-12-15 EP EP12858223.6A patent/EP2792110B1/en active Active
- 2012-12-15 JP JP2014547541A patent/JP6180430B2/ja active Active
- 2012-12-15 KR KR1020147016225A patent/KR101989645B1/ko active Active
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