JP2012256127A - Questionnaire information collection server and method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a questionnaire information collection server and a method capable of transmitting a questionnaire about a commodity to a user who purchased the commodity immediately after the purchase and collecting the questionnaire.SOLUTION: A questionnaire information collection server 10 has a questionnaire DB 31 for storing commodity information for uniquely identifying a questionnaire target commodity and a questionnaire issuance site 60 in association with each other. When an electronic receipt of a commodity purchased by a user is issued from an electronic receipt issuance device 80 to a user terminal 50, the questionnaire information collection server 10 receives the electronic receipt from the user terminal 50, determines whether commodity information recorded in the received electronic receipt is stored in the questionnaire DB 31, acquires a questionnaire from the questionnaire issuance site 60 associated with the commodity information of the questionnaire target commodity in response to a determination that it is stored, and transmits the acquired questionnaire to the user terminal 50.

Description

  The present invention relates to a questionnaire information collection server and method for collecting questionnaire information.

  In recent years, with the spread of computer networks, it has become easier and easier to provide information to users having user terminals and to collect information from users. For example, in order to recommend a product to a user who purchases a product from a user terminal, Patent Document 1 that discloses a technique that uses a questionnaire result from a user is known.

  Each time a product is purchased, the system disclosed in Patent Document 1 registers the purchased product and a questionnaire result related to the product in a questionnaire DB (DataBase), and receives a questionnaire result related to the purchase from a purchase reviewer's computer. Then, the product corresponding to the received questionnaire result is extracted from the questionnaire DB and recommended.

JP 2003-288527 A

Since the technique disclosed in Patent Document 1 is a technique that uses a questionnaire result to recommend a product, the questionnaire result is desirably a questionnaire result that reflects a result of a user evaluating a product.
However, information that reflects the motivation purchased by the user is important as information for developing or improving the product, although it is not information that the user has used and evaluated. For example, from a user who has purchased a product, if a questionnaire about the product can be collected immediately after purchase, it is expected that there is a high possibility of obtaining useful information about the product.

  Therefore, in order to collect questionnaires about products from users who have purchased the products, there is a need for a server that can send questionnaires immediately after purchase.

  An object of the present invention is to provide a questionnaire information collection server and method capable of sending and collecting a questionnaire immediately after purchase in order to collect a questionnaire about the product from a user who purchased the product. .

  (1) A questionnaire information collection server that collects questionnaire information from users who have purchased a product, and associates product information that uniquely identifies the survey target product that is the subject of the questionnaire with a questionnaire issuing site that issues a questionnaire And when the electronic receipt for recording the receipt amount together with the product information of the product purchased by the user is issued from the electronic receipt issuing device to the user terminal of the user, the user terminal Electronic receipt receiving means for receiving an electronic receipt; and commodity determination means for determining whether or not the product information recorded in the electronic receipt received by the electronic receipt receiving means is stored in the questionnaire storage means; And stored in the questionnaire storage means by the product determination means A questionnaire acquisition means for acquiring a questionnaire from the questionnaire issuing site associated with the product information of the questionnaire target product, and a questionnaire acquired by the questionnaire acquisition means, A questionnaire information collection server comprising: a questionnaire transmission unit that transmits the receipt to the user terminal that has transmitted the receipt.

  According to the configuration of (1), the questionnaire information collection server according to the present invention stores product information that uniquely identifies a questionnaire target product that is the subject of a questionnaire and a questionnaire issuing site that issues a questionnaire in association with each other. A questionnaire storage means is provided. And when the electronic receipt which records the receipt amount with the product information of the product purchased by the user is issued from the electronic receipt issuing device to the user terminal of the user, the questionnaire information collection server receives the electronic receipt from the user terminal. The product information received and recorded in the received electronic receipt is determined whether it is stored in the questionnaire storage means, and is associated with the product information of the questionnaire target product according to the determination that it is stored A questionnaire is acquired from the received questionnaire issuing site, and the acquired questionnaire is transmitted to the user terminal that has transmitted the electronic receipt.

That is, the questionnaire information collection server according to the present invention receives an electronic receipt immediately after purchasing a product from the user terminal, and sends a questionnaire associated with the product information of the questionnaire target product recorded in the electronic receipt to the user terminal. Send.
Therefore, the questionnaire information collection server according to the present invention can send and collect questionnaires immediately after purchase in order to collect questionnaires about the products from users who have purchased the products.

  (2) A questionnaire result receiving unit that receives a result of the questionnaire from the user terminal that has received the questionnaire transmitted by the questionnaire transmitting unit, and a result of the questionnaire received by the questionnaire result receiving unit. The questionnaire information collection server according to (1), further comprising: questionnaire result transmission means for transmitting to the issuing site.

  Therefore, the questionnaire information collection server according to (2) sends a questionnaire immediately after purchase to collect a questionnaire about the product from the user who purchased the product, and sends the result of the sent questionnaire to the questionnaire issuing site. Therefore, it is possible to reliably collect questionnaires immediately after purchase.

  (3) Based on the terminal information receiving means for receiving the unique terminal information given to the user terminal that has transmitted the electronic receipt, and the unique terminal information received by the terminal information receiving means, User information acquisition means for acquiring user information registered in association with unique terminal information given to the user terminal when contracting the user terminal, and the user information acquired by the user information acquisition means A questionnaire sending condition determining unit that determines whether or not a predetermined condition for sending the questionnaire to the user terminal is satisfied, and the questionnaire obtaining unit is configured to perform the questionnaire sending condition determining unit by the questionnaire sending condition determining unit. In response to determining that a predetermined condition for sending the questionnaire is satisfied, To obtain, questionnaire information collecting server according to (1) or (2).

That is, the questionnaire information collection server according to (3) determines whether or not to send a questionnaire based on the user information registered in association with the unique terminal information given to the user terminal. A questionnaire is transmitted according to the determination.
Therefore, the questionnaire information collection server according to (3) can send a questionnaire immediately after the purchase of the product to an appropriate user for collecting the questionnaire regarding the product among the users who purchased the product.

  (4) A method executed by a questionnaire information collection server that collects questionnaire information from a user who has purchased a product, wherein the questionnaire information collection server includes product information that uniquely identifies a questionnaire target product, A questionnaire storage unit that stores a questionnaire issuing site that issues a questionnaire in association with each other, and the method includes an electronic receipt that records a receipt amount together with the product information of the product purchased by the user from the electronic receipt issuing device. The electronic receipt receiving step for receiving the electronic receipt from the user terminal when issued to the user terminal of the user, and the product information recorded in the electronic receipt received by the electronic receipt receiving step is the questionnaire Quotient for determining whether it is stored in the storage means A questionnaire for obtaining a questionnaire from the questionnaire issuing site associated with the product information of the questionnaire target product in response to the determination step and determining that the product is stored in the questionnaire storage means by the product determination step A method comprising: an acquisition step; and a questionnaire transmission step of transmitting the questionnaire acquired by the questionnaire acquisition step to the user terminal that has transmitted the electronic receipt.

  Therefore, the method according to (4) can send and collect questionnaires immediately after purchase in order to collect questionnaires about the products from the user who purchased the products, as in (1).

  According to the present invention, in order to collect a questionnaire about a product from a user who purchased the product, a questionnaire can be sent and collected immediately after purchase. Furthermore, according to the present invention, it is possible to send a questionnaire immediately after purchasing a product to an appropriate user for collecting a questionnaire about the product among users who have purchased the product.

It is a figure explaining the questionnaire information collection server in one Embodiment of this invention. It is a functional block diagram which shows the function structure of the questionnaire information collection server which concerns on one Embodiment of this invention. It is a figure which shows the example of questionnaire DB which concerns on one Embodiment of this invention. It is a flowchart which shows the processing content of the questionnaire information collection server which concerns on one Embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is a diagram illustrating a questionnaire information collection server 10 according to an embodiment of the present invention. The questionnaire information collection server 10 communicates with the user terminal 50, the user information management server 90, and the questionnaire issuing site 60 via a computer network 70 (for example, the Internet).

  The user terminal 50 receives an electronic receipt issued on the spot where the product is purchased, and transmits the received electronic receipt to the questionnaire information collection server 10. The user terminal 50 is, for example, a mobile phone or a mobile terminal. The user information management server 90 registers user information associated with a terminal ID assigned to the user terminal 50 when contracting the user terminal 50 (for example, a mobile phone), for example, a user ID, an address, and a name. The telephone number and the like are stored, and user information is responded to the inquiry by the terminal ID. The questionnaire issuing site 60 stores product questionnaires and the like, responds to questionnaires with product codes, and receives questionnaire results.

  The electronic receipt is electronic data in which the details of the purchase by the user are recorded, and the receipt amount, for example, a product code, a price, and the like are recorded together with product information that uniquely identifies the product purchased by the user. An electronic receipt issuing device 80 that issues an electronic receipt is connected to, for example, a POS (Point of sale) terminal 85 and issues an electronic receipt based on data from the POS terminal 85. The electronic receipt issuing device 80 may be integrated with the POS terminal 85, for example. Communication between the electronic receipt issuing device 80 and the user terminal 50 is performed by, for example, short-range wireless communication. The short-range wireless communication includes, for example, a low-power wireless communication (RFID (Radio Frequency IDentification)) technology at a distance of several tens of centimeters.

  For example, the questionnaire information collection server 10 receives an electronic receipt of a product purchased by the user issued from the electronic receipt issuing device 80 from the user terminal 50 (for example, a mobile phone) via the Internet, and records it on the electronic receipt. The questionnaire about the obtained product is acquired from the questionnaire issuing site 60, and the acquired questionnaire is transmitted to the user terminal 50 (for example, a mobile phone).

  FIG. 2 is a functional block diagram showing a functional configuration of the questionnaire information collection server 10 according to an embodiment of the present invention. The questionnaire information collection server 10 includes a questionnaire DB 31 as a questionnaire storage unit, an electronic receipt receiving unit 11, a product determining unit 12, a questionnaire obtaining unit 13, a questionnaire transmitting unit 14, a questionnaire result receiving unit 15, and a questionnaire result. Transmission means 16. FIG. 3 is a diagram illustrating an example of the questionnaire DB 31 according to an embodiment of the present invention. Hereinafter, the function will be described in detail for each means.

  The questionnaire DB 31 stores product information that uniquely identifies a questionnaire target product that is the target of a questionnaire and a questionnaire issuing site 60 that issues a questionnaire in association with each other. Specifically, as shown in FIG. 3, the questionnaire DB 31 stores a product code, which is product information that uniquely identifies a questionnaire target product, and a URL (Uniform Resource Locator) of the questionnaire issuing site 60 in association with each other. . Furthermore, questionnaire DB31 may memorize | store the conditions for sending a questionnaire, for example, a sending period, area information, a user's age, sex, etc. The questionnaire information collection server 10 can send the questionnaire to an appropriate user or the like using the conditions for sending the questionnaire.

  When the electronic receipt recording unit 11 records the receipt amount together with the product information of the product purchased by the user, the electronic receipt is issued from the electronic receipt issuing device 80 to the user terminal 50 of the user. Receive. For example, when the user who purchased the product pays and holds the user terminal 50 (for example, a mobile phone) over the electronic receipt issuing device 80, the electronic receipt receiving unit 11 receives the electronic receipt from the electronic receipt issuing device 80. The electronic receipt is received from the user terminal 50 (for example, a mobile phone).

  The product determination unit 12 determines whether or not the product information recorded on the electronic receipt received by the electronic receipt reception unit 11 is stored in the questionnaire DB 31. Specifically, the product determination unit 12 searches the questionnaire DB 31 based on the product code acquired from the received electronic receipt, and determines whether or not the search has been completed.

  The questionnaire acquisition unit 13 acquires a questionnaire from the questionnaire issue site 60 associated with the product information of the questionnaire target product in response to the determination that the product determination unit 12 stores the questionnaire DB 31. Specifically, the questionnaire acquisition unit 13 acquires the URL of the questionnaire issuing site 60 associated with the product code searched in the questionnaire DB 31, and uses the acquired query issuing site 60 URL to acquire a questionnaire. And receives a questionnaire from the questionnaire issuing site 60 that accepted the query.

  The questionnaire transmission unit 14 transmits the questionnaire acquired by the questionnaire acquisition unit 13 to the user terminal 50 that has transmitted the electronic receipt. Specifically, the questionnaire transmission unit 14 returns the questionnaire to the user terminal 50 that has transmitted the electronic receipt by electronic mail.

  The questionnaire result receiving unit 15 receives the result of the questionnaire from the user terminal 50 that has received the questionnaire transmitted by the questionnaire transmitting unit 14. Specifically, the user terminal 50 that has received the questionnaire displays the questionnaire, accepts input from the user, and creates a questionnaire result based on the accepted input. The questionnaire result receiving unit 15 receives the result of the questionnaire from the user terminal 50 that created the result of the questionnaire.

  The questionnaire result transmitting unit 16 transmits the result of the questionnaire received by the questionnaire result receiving unit 15 to the questionnaire issuing site 60. Specifically, the questionnaire result transmitting means 16 transmits the result of the questionnaire received from the user terminal 50 to the URL of the questionnaire issuing site 60.

  Further, the questionnaire information collection server 10 includes terminal information receiving means 131, user information acquisition means 132, and questionnaire sending condition determination means 133.

  The terminal information receiving unit 131 receives unique terminal information given to the user terminal 50 that has transmitted the electronic receipt. Specifically, the terminal information receiving unit 131 inquires of the user terminal 50 about the terminal information and, as a result, receives unique terminal information given to the user terminal 50, for example, a terminal ID. The terminal information receiving unit 131 may receive the terminal ID transmitted by the user terminal 50 together with the electronic receipt received by the electronic receipt receiving unit 11.

  Based on the unique terminal information received by the terminal information receiving means 131, the user information acquisition means 132 is registered in association with the unique terminal information given to the user terminal 50 when the user terminal 50 is contracted. Get user information. Specifically, the user information acquisition unit 132 creates a query for obtaining user information based on the received terminal ID, and transmits the created query to the user information management server 90 to inquire the user. Information such as address, age, gender, etc. is acquired.

  The acquired user information is registered (for example, registered in the user information management server 90) in association with the terminal ID of the user terminal 50 (for example, a mobile phone) when the user terminal 50 (for example, a mobile phone) is contracted. User information. Therefore, the user information acquisition unit 132 can obtain accurate user information with few errors for specifying the user. Based on such user information, the questionnaire information collection server 10 can collect accurate questionnaire information from an appropriate target group based on regional information, age, sex, and the like.

  The questionnaire sending condition determining unit 133 determines whether or not a predetermined condition for sending the questionnaire to the user terminal 50 is satisfied based on the user information acquired by the user information acquiring unit 132. Specifically, the questionnaire sending condition determining means 133 is a predetermined for sending a questionnaire for the product in which user information (for example, an address) is associated with the product code recorded in the electronic receipt in the questionnaire DB 31. It is determined whether it is included in the conditions (for example, area information).

  The questionnaire acquisition unit 13 acquires a questionnaire when the questionnaire transmission condition determination unit 133 determines that the predetermined condition for sending the questionnaire is satisfied. Specifically, the questionnaire acquisition unit 13 acquires a questionnaire when user information (for example, an address) is included in a predetermined condition (for example, regional information) for sending a questionnaire in the questionnaire DB 31.

  The questionnaire acquisition unit 13 creates a query for acquiring a questionnaire from the questionnaire issuing site 60 based on user information (for example, address, age, gender), a period, and the like, and satisfies a predetermined condition from the questionnaire issuing site 60. You may acquire a questionnaire.

  The questionnaire information collection server 10 of the present embodiment is realized by a computer and its peripheral devices, and each means in the present embodiment is hardware provided in the computer and its peripheral devices (for example, a CPU (Central Processing Unit) as a control device). A memory or a hard disk as a storage device, a display as a display device, a keyboard or a communication device as an input device, and software that controls the hardware.

  FIG. 4 is a flowchart showing the processing contents of the questionnaire information collection server 10 according to an embodiment of the present invention. Note that this processing content operates under an OS (Operating System) having a calendar function that provides a date at the time of request when a date is requested.

  In step S101, the CPU (hereinafter simply referred to as CPU) (electronic receipt receiving means 11) of the questionnaire information collection server 10 receives the electronic receipt. More specifically, when the electronic receipt is issued from the electronic receipt issuing device 80 to the user terminal 50 (for example, a mobile phone), the CPU receives the electronic receipt in which the product code is recorded from the user terminal 50. . Thereafter, the CPU moves the process to step S102.

  In step S102, the CPU (product determination unit 12) searches the questionnaire DB 31 based on the product information recorded on the electronic receipt. More specifically, the CPU searches for the product code in the questionnaire DB 31 based on the product code recorded on the electronic receipt. Thereafter, the CPU moves the process to step S103.

  In step S103, the CPU (product determination unit 12) determines whether or not a product code exists in the questionnaire DB 31. If this determination is YES, the CPU moves the process to step S104, and if NO, the CPU ends the process.

  In step S104, the CPU (terminal information receiving means 131, user information acquiring means 132, questionnaire sending condition determining means 133) determines whether or not a condition for sending the questionnaire is satisfied. More specifically, the CPU (terminal information receiving unit 131, user information acquiring unit 132) receives the terminal ID from the user terminal 50, and acquires user information from the user information management server 90 based on the received terminal ID. To do. Next, the CPU (questionnaire sending condition determination means 133) compares the condition for sending the questionnaire associated with the product code searched in step S102 in the questionnaire DB 31 with the acquired user information, and the user information Determines whether or not the condition is satisfied. In addition, when the sending period is set in the condition for sending the questionnaire, the CPU acquires a date and determines whether or not the acquired date is within the sending period. If this determination is YES, the CPU moves the process to step S105, and if NO, the CPU ends the process.

  In step S105, the CPU (questionnaire acquisition means 13) acquires a questionnaire. More specifically, the CPU acquires the URL of the questionnaire issuing site 60 associated with the product code searched in step S102 in the questionnaire DB 31, and acquires the questionnaire to the acquired URL of the questionnaire issuing site 60. A query is transmitted, and a questionnaire is received from the questionnaire issuing site 60 that has accepted the query. Thereafter, the CPU moves the process to step S106.

  In step S106, the CPU (questionnaire transmission means 14) transmits a questionnaire. More specifically, the CPU returns the questionnaire received in step S105 to the user terminal 50 that transmitted the electronic receipt by e-mail in step S101. Thereafter, the CPU moves the process to step S107.

  In step S107, the CPU (questionnaire result receiving means 15) receives the result of the questionnaire. More specifically, the CPU receives the result of the questionnaire from the user terminal 50 that has received the questionnaire transmitted in step S106. Thereafter, the CPU moves the process to step S108.

  In step S108, the CPU (questionnaire result transmitting means 16) transmits the result of the questionnaire. More specifically, the CPU transmits the result of the questionnaire received in step S107 to the questionnaire issuing site 60. Thereafter, the CPU ends the process.

  According to this embodiment, the questionnaire information collection server 10 includes a questionnaire DB 31 that stores product information that uniquely identifies a questionnaire target product that is a target of a questionnaire and a questionnaire issuing site 60 that issues a questionnaire in association with each other. . When the electronic receipt for recording the receipt amount together with the product information of the product purchased by the user is issued from the electronic receipt issuing device 80 to the user terminal 50 of the user, the questionnaire information collecting server 10 Upon receiving the electronic receipt, it is determined whether or not the product information recorded in the received electronic receipt is stored in the questionnaire DB 31, and in response to determining that the product information is stored in the questionnaire DB 31, A questionnaire is acquired from the questionnaire issuing site 60 associated with the product information, and the acquired questionnaire is transmitted to the user terminal 50 that has transmitted the electronic receipt. Furthermore, the questionnaire information collection server 10 receives the result of the questionnaire from the user terminal 50 that has received the transmitted questionnaire, and transmits the received questionnaire result to the questionnaire issuing site 60.

  Therefore, the questionnaire information collection server 10 sends a questionnaire immediately after purchase to collect questionnaires about the product from the user who has purchased the product, and transmits the result of the sent questionnaire to the questionnaire issuing site 60 for purchase. It is possible to collect the questionnaire immediately after.

  Further, the questionnaire information collection server 10 determines whether or not to transmit a questionnaire based on user information (for example, address, age, sex, etc.), and transmits a questionnaire in response to determining that it is transmitted.

  Therefore, the questionnaire information collection server can send a questionnaire immediately after the purchase of the product to an appropriate user for collecting the questionnaire regarding the product among the users who purchased the product.

  As mentioned above, although embodiment of this invention was described, this invention is not restricted to embodiment mentioned above. The effects described in the embodiments of the present invention are only the most preferable effects resulting from the present invention, and the effects of the present invention are limited to those described in the embodiments of the present invention. is not.

DESCRIPTION OF SYMBOLS 10 Questionnaire information collection server 11 Electronic receipt receiving means 12 Product judging means 13 Questionnaire obtaining means 131 Terminal information receiving means 132 User information obtaining means 133 Questionnaire sending condition judging means 14 Questionnaire sending means 15 Questionnaire result receiving means 16 Questionnaire result sending means 31 Questionnaire DB
50 User terminal 60 Questionnaire issuing site 70 Computer network 80 Electronic receipt issuing device 90 User information management server

Claims (4)

A questionnaire information collection server that collects questionnaire information from users who have purchased products,
Questionnaire storage means for storing product information for uniquely identifying a questionnaire target product and a questionnaire issuing site for issuing a questionnaire in association with each other;
Electronic receipt reception that receives the electronic receipt from the user terminal when an electronic receipt that records the receipt amount together with the product information of the product purchased by the user is issued from the electronic receipt issuing device to the user terminal of the user Means,
Product determination means for determining whether or not the product information recorded in the electronic receipt received by the electronic receipt receiving means is stored in the questionnaire storage means;
Questionnaire acquisition means for acquiring a questionnaire from the questionnaire issuing site associated with the product information of the questionnaire target product in response to determining that the product determination means stores the data in the questionnaire storage means;
A questionnaire transmission means for transmitting the questionnaire acquired by the questionnaire acquisition means to the user terminal that has transmitted the electronic receipt;
A questionnaire information collection server. Questionnaire result receiving means for receiving the result of the questionnaire from the user terminal that has received the questionnaire transmitted by the questionnaire transmitting means;
Questionnaire result transmitting means for transmitting the result of the questionnaire received by the questionnaire result receiving means to the questionnaire issuing site;
The questionnaire information collection server according to claim 1, further comprising: Terminal information receiving means for receiving unique terminal information given to the user terminal that has transmitted the electronic receipt;
Based on the unique terminal information received by the terminal information receiving means, user information obtaining means for obtaining user information registered in association with the unique terminal information when contracting the user terminal;
Based on the user information acquired by the user information acquisition means, further comprising questionnaire sending condition determination means for determining whether or not a predetermined condition for sending the questionnaire to the user terminal is satisfied,
The questionnaire information according to claim 1, wherein the questionnaire acquisition unit acquires the questionnaire when the questionnaire transmission condition determination unit determines that a predetermined condition for sending the questionnaire is satisfied. Collection server. A method executed by a questionnaire information collection server that collects questionnaire information from a user who has purchased a product,
The questionnaire information collection server
A questionnaire storage means for storing product information for uniquely identifying a questionnaire target product and a questionnaire issuing site for issuing a questionnaire in association with each other;
The method
Electronic receipt reception that receives the electronic receipt from the user terminal when an electronic receipt that records the receipt amount together with the product information of the product purchased by the user is issued from the electronic receipt issuing device to the user terminal of the user Steps,
A product determination step for determining whether or not the product information recorded in the electronic receipt received by the electronic receipt receiving step is stored in the questionnaire storage means;
A questionnaire obtaining step for obtaining a questionnaire from the questionnaire issuing site associated with the product information of the questionnaire target product in response to the fact that the product judgment step determines that the product is stored in the questionnaire storage unit;
A questionnaire transmission step of transmitting the questionnaire acquired by the questionnaire acquisition step to the user terminal that has transmitted the electronic receipt;
A method comprising:

Images