JP2012218885A - Automatic failure data collecting method when receiving telephone call telling failure of elevator remote monitoring system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To correctly and quickly acquire an on-site failure status and to call for mobilization when receiving telephone call on failure of an elevator.SOLUTION: In a monitoring center 3, contract customer information is searched and displayed, when receiving telephone call from a customer, by a customer reception telephone 42 which receives the call of failure information from the customer when the elevator is abnormal. When receiving the call by the customer reception telephone 42, a received call recording terminal 44 which can register the contents of the received call automatically searches the contract customer information based on the customer telephone number, or determines whether a monitoring terminal device 14 is connected or not when the received call recording terminal 44 searches the customer information, and is automatically connected to the monitoring terminal device 14 via a public communication line 3 to collect operation information and failure information of the elevator.

Description

  The present invention belongs to a technical field of a remote monitoring system that is connected to a monitoring terminal device that constantly monitors the state of an elevator installed in a building via a communication line and manages the monitoring terminal.

  When an abnormality occurs in an elevator capable of performing remote monitoring, the abnormality can be detected by the monitoring terminal device connected to the elevator and the abnormality content can be notified to the monitoring center. Further, as an abnormality notification means other than detection by the monitoring terminal, there is a telephone contact to the monitoring center when the customer notices an abnormality. After recognizing the local abnormality at the monitoring center in this way, it is communicated to the failure response person at the nearest dispatching base of the elevator where the abnormality has occurred, and the failure response person makes appropriate preparations according to the local situation and performs the failure. Action can be taken.

  Here, in the case of anomaly notification by the former monitoring terminal device, it is possible to identify the faulty part by the anomaly signal detected by the monitoring terminal device, and it is possible to remotely operate the site after receiving the anomaly notification at the monitoring center. A more detailed local situation is grasped by acquiring information data (for example, refer to patent documents 1).

  On the other hand, in the case of the abnormality notification by the latter customer telephone contact, the local situation is grasped only by the conversation between the customer and the monitoring center power receiver.

JP 2008-37603 A

  In the above-described prior art, anomaly notification by customer telephone contact may cause ambiguity or misrecognition, and requires time for hearing. In addition to this, there are problems that the dispatch instruction to the failure responder is delayed and that the response time becomes long by starting the investigation after arrival at the site because the instruction contents are also unclear.

  In addition, when the former monitoring terminal device notifies of an abnormality during power reception, the remote monitoring service is contracted (used) by the monitoring center power receiver to continue the conversation with the customer without recognizing this. ) There are problems such as not being able to feel the benefits.

  The present invention has been made in view of the problems of the prior art as described above. The purpose of the present invention is to remotely monitor elevators capable of grasping the local situation as quickly as the abnormality notification by the monitoring terminal device even when receiving power from the customer. An object of the present invention is to provide an automatic failure data collection method at the time of system power failure reception.

  In order to solve the above-mentioned problems, an automatic failure data collection method during failure power reception of an elevator remote monitoring system according to the present invention includes a monitoring terminal device connected to an elevator for monitoring, the monitoring terminal device and a public communication line. The monitoring center of the elevator remote monitoring system having monitoring information for managing the operating status of the elevator and the monitoring terminal device, and the monitoring center of the elevator remote monitoring system comprising a monitoring center for managing the operating status of the elevator and the monitoring terminal device The customer reception telephone that receives the failure information retrieves and displays the contract customer information when receiving power from the customer, and the power reception recording terminal that can register the power reception content automatically receives the customer telephone number from the customer telephone number when receiving the power. When contract customer information is searched or when customer information is searched by the power reception recording terminal, it is determined whether or not the monitoring terminal device is connected. To automatically connect to the monitor terminal device through a public communication line, characterized by collecting the operation information or failure information of the elevator.

  The collected operation information / failure information may be displayed on the power receiving recording terminal that is receiving power.

  In addition, when the monitoring terminal device detects an abnormality in the elevator before or during power reception and issues an abnormality notification, the power receiving power is received during power reception by connecting the power receiving customer and the reception abnormality notification from the contract customer information. The content of the abnormality report may be automatically displayed on the recording terminal.

  According to the present invention, by collecting operation information and failure information of the elevator automatically at the time of receiving power, it is possible to prevent the situation grasping time and misrecognition due to ambiguous communication over the telephone, and the entire failure response time Reduction can be achieved. In addition, even when there is an abnormality notification by the monitoring terminal device at the same time, it is possible to communicate with the customer while grasping the content of the notification, and thus it is possible to convey a sense of security of the monitoring service to the customer.

It is a block diagram which shows the elevator remote monitoring system which is one Embodiment of this invention. It is a flowchart which shows the process in the base fault data collection method at the time of the fault power receiving which is one Embodiment of this invention.

  Hereinafter, embodiments for carrying out the present invention will be described with reference to the drawings.

  FIG. 1 is a configuration diagram of an elevator remote monitoring system according to an embodiment of the present invention. FIG. 2 is an embodiment of the present invention, which is an embodiment of the present invention. It is a processing flowchart.

  First, with reference to FIG. 1, the structure of the elevator remote monitoring system which performs the automatic failure data collection method at the time of fault power reception of the elevator remote monitoring system according to this embodiment will be described. In FIG. 1, 1 is a customer building, 11 is a customer, 12 is a telephone used by the customer, 13 is an elevator installed in the customer building, 14 is a monitoring terminal device connected to the elevator and monitoring its operating status, 2 A public communication network connecting the customer phone and a remote monitoring center, which will be described later, in a communicable manner, 3 a public communication network connecting the monitoring terminal device and a remote monitoring center, which will be described later, in a communicable manner, and 4 for performing elevator remote monitoring. A remote monitoring center, 41 is a person in charge of receiving power in the remote monitoring center, 42 is a customer reception phone connected to the customer telephone 12 via the public communication network 2, and 43 is a customer telephone 12 via the public communication network 2. A CTI device (CTI: Abbreviation for Computer Telephony Integration) 44 that is connected and records the received telephone number and can collate with the already recorded information. A power receiving recording terminal 45 for searching and displaying information related to a customer who has a maintenance contract for dismounting, that is, contract customer information and registering power receiving contents, 45 is connected to the monitoring terminal device 14 via the public communication line network 3 and is a monitoring terminal A modem that performs communication processing with the device 14, a communication device 46 that controls the modem 45 and collects data from the monitoring terminal device 14, a customer information storage device 47 that stores elevator maintenance contract information, and 48 is a monitoring terminal device 14. A monitoring information storage device that stores information for management, 49 is a collected data information storage device that stores collected data from the monitoring terminal device 14, and 50 is an abnormality notification reception that stores abnormality notifications received from the monitoring terminal device 14. An information storage device.

  Hereinafter, the automatic failure data collection method at the time of failure reception executed by the elevator remote monitoring system of FIG. 1 will be described with reference to FIGS. 1 and 2. Reference numerals such as “Sl” shown in parentheses indicate step numbers shown in FIG.

  It is assumed that the customer 11 has noticed that some sort of abnormality has occurred in the elevator 13. In this case, the customer 11 makes a failure response request to the remote monitoring center 4 from the customer telephone 12, and the power reception person 41 starts the power reception processing by the customer reception telephone 42 and conducts a hearing on the local situation (Sl). At this time, the customer information 47 is searched from the number of the customer telephone 12 received by the CTI device 43 (S2). If the power receiving customer can be identified, the process proceeds to the next process (S4). If the CTI device 43 such as this configuration has not been introduced, if the customer cannot be identified, the customer at the power reception recording terminal 44 from the customer name or the address of the customer building 1 interviewed by the customer 11 during power reception. The information is manually searched to identify the customer 12 (S3), and the process proceeds to the next process (S4).

  Next, the monitoring information stored in the monitoring information storage device 48 is automatically searched to check whether or not the monitoring terminal device 14 is connected, that is, whether or not there is remote monitoring (S4). Is connected, that is, when there is remote monitoring, by automatically issuing a data collection instruction from the power receiving recording terminal 44 to the communication device 46, it is connected to the monitoring terminal device 14 and the operation information / failure of the elevator 13 Information is collected remotely (S5, S6). When the data collection is completed (S6), the collected data is stored in the collected data information storage device 49 and notified to the power reception recording terminal 44. If the power reception process is ongoing (S7), the collected data is immediately displayed on the screen. Display (S8). The person in charge of power reception 41 conducts an interview with the customer 12 while checking the collected data on the screen, and the contents of the power reception are registered in the power reception recording terminal 44 (S9). Then, based on the collected failure information and the contents of power reception, an available worker is selected as a dispatcher, and a dispatch request is transmitted to the dispatcher (Sll). If it is confirmed in step S4 that the monitoring terminal device 14 is not connected, that is, it is confirmed that there is no remote monitoring, the power receiving content is registered in the power receiving recording terminal 44 (S1O), and further proceeds to step S11. A request for dispatch is transmitted to the dispatcher selected based on the content (S11). If it is determined in step S7 that the power reception process is not continued, the process proceeds to step S9 without executing step S8, and further proceeds to step Sll.

  Thus, according to the automatic power failure data collection method during failure power reception of the elevator remote monitoring system of the present embodiment, it becomes easy to grasp the state of the elevator, reduce ambiguity and misrecognition, and Can communicate clearly.

  In the above embodiment, if the monitoring terminal device 14 detects an abnormality in the elevator 13 and notifies the remote monitoring center 4 of an abnormality during power reception from the customer 11 or before power reception, the notification content is abnormal. It may be stored in the notification reception information storage device 50. Here, the power reception recording terminal 44 checks the abnormality notification stored in the abnormality notification reception information 50 at any time during power reception or during power reception, and displays this when update data exists. As a result, it is possible to hear the situation together with the abnormality notification content from the monitoring terminal device at the time of power reception, and to appeal to the customer that the monitoring service is functioning normally.

DESCRIPTION OF SYMBOLS 1 Customer building 11 Customer 12 Customer telephone 13 Elevator 14 Monitoring terminal device 2 Public line network (for customer telephone)
3 Public communication network (for remote monitoring)
4 Remote monitoring center 41 Power reception person 42 Customer reception phone 43 CTI device 44 Power reception recording terminal 45 Modem 46 Communication device 47 Customer information storage device 48 Monitoring information storage device 49 Collected data information storage device 50 Abnormality notification reception information storage device

Claims (3)

A monitoring terminal device connected to an elevator for monitoring, a monitoring center connected to the monitoring terminal device via a public communication line, and holding monitoring information for managing the operating status of the elevator and the monitoring terminal device; In the automatic failure data collection method at the time of power reception of the elevator remote monitoring system equipped with
At the monitoring center, the customer reception phone that receives failure information from the customer when the elevator is abnormal searches and displays the contract customer information when receiving power from the customer, and the power receiving recording terminal that can register the received power content When the reception telephone is receiving power, the contract customer information is automatically searched from the customer telephone number, or at the time of customer information search by the power reception recording terminal, the presence / absence of connection of the supervising terminal device is determined, and via a public communication line An automatic failure data collecting method at the time of power reception in an elevator / remote monitoring system, wherein the operation information / failure information of the elevator is automatically connected to the monitoring terminal device and collected. In the automatic failure data collection method during failure power reception of the elevator remote monitoring system according to claim 1,
An automatic failure data collection method during failure power reception in an elevator remote monitoring system, wherein the acquired operation information / failure information is displayed on the power reception recording terminal used by a person in charge of power reception during power reception. In the automatic failure data collection method during failure power reception of the elevator remote monitoring system according to claim 1,
When both the abnormality notification by the monitoring terminal device and the power reception from the customer are received at the monitoring center, the reception information of both is automatically linked and managed to prevent double data acquisition. Automatic failure data collection method when receiving power failure of elevator remote monitoring system.

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