JP2006202084A - Remote maintenance system and remote maintenance method utilizing portable telephone terminal - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To ease place and time restriction to arrangement of maintenance staff, to suppress the labor costs of maintenance staff and to take measures such as quick restoration, in a remote maintenance system and a remote maintenance method utilizing portable telephone terminals. <P>SOLUTION: An operation terminal 30 receives fault information from a monitor/maintenance target apparatus 10 through a network 20, selects the portable telephone terminal 40 of a maintenance staff member to be notified in accordance with the contents of the fault information and transmits the fault information to the selected portable telephone terminal 40. The portable telephone terminal 40 displays the fault information and transmits work instruction information for the fault of the monitor/maintenance object apparatus 10 to the operation terminal 30. The operation terminal 30 transmits control instruction information corresponding to the work instruction information for the fault which is received from the portable telephone terminal 40 to the apparatus 10. The operation terminal 30 has a function for learning and storing control instruction information for the respective faults and transmits control instruction information directly to the apparatus 10 for an already learned fault, when receiving it. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a remote maintenance system and a remote maintenance method using a mobile phone terminal. In various system devices such as current communication devices, maintenance is performed on a regular monitoring system of 365 days a year, 24 hours a day, and it is required to respond quickly to the occurrence of a failure. The operation terminal (monitoring server, etc.) centrally monitors various system devices, and when receiving fault occurrence information, the maintenance personnel visit the site where the faulty device is installed and take measures such as recovery work. . The present invention relates to remote maintenance of a system apparatus that performs such remote centralized monitoring.

  FIG. 2 shows one form of maintenance of a conventional system apparatus. Monitoring of various system devices (A, B) 10 such as communication devices is performed by an operation terminal (monitoring server or the like) 30 in a network center connected via a dedicated network 20 for monitoring. It is necessary for the operator to be always seated to perform monitoring work, and when a failure occurs, a maintenance person is dispatched to the site where the failure device is installed to perform a response process for the failure device.

In other words, conventional maintenance
(1) Fault information from the fault generation device 10 is notified to the operation terminal 30 through the network 20.
(2) The operator notifies the maintenance person of the failure device 10 of the failure content notified to the operation terminal 30.
(3) The maintenance person goes to the site where the failure device 10 is installed and performs response processing such as failure recovery work. Alternatively, a handling process for the faulty device 10 is performed by an operator's remote operation.
It was performed by the maintenance system. In addition, several maintenance methods have been proposed in which the operation target 30 notifies the failure target device to the portable communication terminal possessed by the maintenance person, thereby reducing the maintenance burden and promptly responding.

  As a prior art document related to the present invention, a terminal monitoring device that reliably notifies the person in charge of equipment or maintenance personnel of the occurrence of a failure and a monitoring system using the same are described in Patent Document 1 below. The terminal monitoring device described in Patent Document 1 is a terminal monitoring device that is connected to a monitoring center that monitors the entire system through a public line network and monitors monitored devices in charge. When a failure occurs, a failure notification is sent to the maintenance personnel through the mobile communication terminal via the public network, and it is confirmed that the failure notification has been completed by a response from the maintenance personnel, and the response from the maintenance personnel cannot be obtained. In this case, a failure notification is sent to a spare device person in charge or maintenance personnel.

  Patent Document 2 below describes a device monitoring / control system that reduces the burden on the staff and enables a quick response when a device abnormality occurs. When the device monitoring / control system described in Patent Document 2 detects an abnormality in station equipment such as an automatic ticket vending machine, an automatic ticket gate, and an automatic checkout machine installed at a railway station, the abnormality is detected in a plurality of portable terminals. And an input means for performing an input operation for canceling the abnormality from the portable terminal.

The above-mentioned patent documents 1 and 2 are listed below.
JP-A-10-290201 JP 2000-137835 A

The conventional maintenance method described above has the following problems.
(1) When the maintenance person visits the place where the faulty device is installed and performs a response process such as recovery work, the maintenance person must always be waiting in the predetermined location assuming any fault occurrence. Even when it did not occur, it was constrained by location and time at all times, and was restricted from being able to engage in other activities. Further, even when the operator performs recovery by remote operation, the operator must always be seated on the operation terminal, and the operator is similarly restricted in terms of time and place.
(2) It was necessary to secure personnel for operators or dispatched maintenance personnel, which led to an increase in costs due to personnel costs.
(3) Depending on the contents of the failure, it may not be possible for the operator alone to perform recovery. In this case, a maintenance person who is familiar with the failed device must visit the site and take action. It takes a long time to move, and the response process cannot be started in a short time, making it difficult to perform a quick response process.

  The present invention does not require the operator to always wait in front of the operation terminal, and even if the maintenance person is not waiting in a predetermined location, the failure occurrence information is received and Providing a remote maintenance system that can deal with faulty devices without going to the installation site, thereby relaxing the location and time constraints of maintenance personnel, reducing maintenance personnel costs The purpose is to enable response processing such as quick recovery.

  The remote maintenance system using the mobile phone terminal of the present invention (1) receives the failure information from the monitoring and maintenance target device via the network and selects the mobile phone of the notification destination maintenance person selected according to the content of the failure information An operation terminal that transmits the failure information to the terminal; and a maintenance person's mobile phone terminal that receives and displays the failure information transmitted from the operation terminal, wherein the maintenance person's mobile phone terminal includes the monitoring and maintenance target device. Means for transmitting work instruction information for the failure to the operation terminal, the operation terminal including the control instruction information according to the work instruction information for the failure received from the maintenance person's mobile phone terminal as the monitoring and maintenance target. Means for transmitting to the apparatus is provided.

  (2) The operation terminal stores the failure information received from the monitored maintenance target device in association with the control instruction information corresponding to the work instruction information from the maintenance person's mobile phone terminal for the failure information. Means for transmitting control instruction information associated with the failure information directly to the monitoring / maintenance target device when the learned failure information is received from the monitored / maintenance target device. It is characterized by having.

  (3) The mobile phone terminal has means for displaying a list of a plurality of work instruction information for the failure of the monitored maintenance target device, and one work selected from the list of work instruction information It has a means to transmit instruction information to the operation terminal.

  In the remote maintenance method using the mobile phone terminal of the present invention, (4) failure information is received by the operation terminal from the monitoring and maintenance target device via the network, and the operation terminal responds to the content of the failure information. The mobile phone terminal of the notification-destination maintenance person is selected and the failure information is transmitted to the mobile phone terminal of the notification-destination maintenance person. The mobile phone terminal of the maintenance person displays the failure information and Work instruction information for the failure is transmitted to the operation terminal, and the operation terminal transmits control instruction information corresponding to the work instruction information for the failure received from the mobile phone terminal of the maintenance person to the monitoring and maintenance target device. It is characterized by doing.

  (5) In the operation terminal, learning is performed by associating the failure information received from the monitored maintenance target device with control instruction information corresponding to the work information from the maintenance person's mobile phone terminal for the failure information. When fault information that has already been learned is received from the monitored maintenance target device, control instruction information associated with the fault information is directly transmitted to the monitored maintenance target device.

  (6) In the mobile phone terminal, a list of a plurality of work instruction information for the failure of the monitored maintenance target device is displayed, and one work instruction information selected from the list of work instruction information is displayed in the operation It transmits to a terminal, It is characterized by the above-mentioned.

  According to the present invention, the failure information received from the failure device is notified to the maintenance person's mobile phone terminal via the operation terminal, and the control is performed according to the work instruction information for the failure from the maintenance person's mobile phone terminal. By transmitting the instruction information from the operation terminal to the faulty device, the operator terminal does not need to be always on standby, and the maintenance person is notified of the fault occurrence information by the mobile phone terminal wherever it is. In addition, by transmitting work instruction information from the mobile phone terminal, it is possible to perform the handling process of the faulty device without going to the place where the faulty device is installed. Restrictions are relaxed, and it becomes possible to handle personnel costs for maintenance personnel and to deal with them quickly.

  Further, a learning function for storing failure information and work instruction information in association with each other is provided. When learned failure information is received, control instruction information according to the work instruction corresponding to the failure information is directly transmitted to the failure device. By transmitting to, quick response processing becomes possible, and maintenance work can be reduced.

  FIG. 1 shows a maintenance mode of a system apparatus according to the present invention. In the figure, 10 is a system device such as a communication device that is a monitoring target device, 20 is a monitoring network dedicated to monitoring, 30 is an operation terminal (such as a monitoring server) in the network center, and 40 is a mobile phone possessed by a maintenance person. It is a terminal.

  An example of the maintenance operation of the system apparatus according to the present invention will be described below. In addition, the code | symbol attached | subjected to the following steps respond | corresponds with the code | symbol in () in FIG. 1, and has shown the location where operation | movement of each step has arisen on drawing. Here, as an example, if a failure has occurred in the system device (A) 10, the failure information is notified from the system device (A) 10 to the operation terminal 30 via the monitoring network 20 (step 1).

  In the operation terminal 30, the failure information is received by the failure receiving unit 32, and the failure information is transmitted to the failure search table 33 (step 2). The failure search table 33 is provided with a failure notification list 34 in which various failure contents and notification destination maintenance personnel for each failure content are stored in correspondence with each other. A notification destination maintenance person is selected based on the contents (step 3). For example, when the failure information “00 failure” is received, the maintenance person A corresponding to the failure content is selected. The notification destination maintenance person A selected in step 3 is registered in the failure handling learning function unit 35 (step 4).

  The failure response learning function unit 35 registers control instruction information from a failure notification / control instruction / reception function unit 36, which will be described later, learns control instruction information corresponding to each type of failure, and thereafter When the same failure occurs, the learned control instruction information corresponding to the failure content is read and the control instruction information is directly transmitted. When the same failure information as the already learned failure content is received, the failure handling learning function unit 35 only notifies the maintenance person of the occurrence of the failure.

  The failure notification / control instruction / reception function unit 36 transmits failure information to the mobile phone terminal 40 of the notification destination maintenance person A registered in step 4 (step 5). The failure notification / control instruction / reception function unit 36 sends control instruction information corresponding to the work instruction information transmitted from the cellular phone terminal 40 of the maintenance person to the failure handling learning function unit 35 and also to the control unit 31. In response, the control instruction information is transmitted.

  The cellular phone terminal 40 of the maintenance person A receives the failure information transmitted from the failure notification / control instruction / reception function unit 36 (step 6), and automatically displays the content of the received failure information (step 7). . The maintenance person A grasps the content of the failure by looking at the displayed failure information (for example, “00 failure”), and issues a work instruction for handling the failure content from the instruction list of the mobile phone terminal 40. Select (step 8).

  The cellular phone terminal 40 of the maintenance person A transmits the selected work instruction information to the operation terminal 30 (step 9). The failure notification / control instruction / reception function unit 36 receives work instruction information from the cellular phone terminal 40 of the maintenance person A, sends control instruction information corresponding to the work instruction information to the control unit 31, and controls the control unit 31. Transmits a control signal for performing control according to the control instruction information to the system apparatus (A) 10 (step 10). The system apparatus (A) 10 receives the control signal transmitted from the operation terminal 30 and performs a response process according to the control signal (step 11).

It is a figure which shows the form of maintenance of the system apparatus by this invention. It is a figure which shows one form of the maintenance of the conventional system apparatus.

Explanation of symbols

10 Various system devices to be monitored 20 Monitoring network 30 Operation terminal (monitoring server, etc.) in the network center
Reference Signs List 31 Control Unit 32 Failure Receiving Unit 33 Failure Search Table 34 Failure Notification List 35 Failure Response Learning Function Unit 36 Failure Notification / Control Instruction / Receiving Function Unit 40

Claims (6)

An operation terminal that receives failure information from a monitored maintenance target device via a network and transmits the failure information to a mobile phone terminal of a notification destination maintenance person selected according to the content of the failure information, and transmitted from the operation terminal A maintenance person's mobile phone terminal that receives and displays the fault information received,
The cellular phone terminal of the maintenance person has means for transmitting work instruction information for a failure of the monitored maintenance target device to the operation terminal,
The operation terminal comprises means for transmitting control instruction information according to work instruction information for a failure received from the maintenance person's mobile phone terminal to the device to be monitored and maintained. Remote maintenance system used.   The operation terminal has a learning function for storing the failure information received from the monitored maintenance target device in association with control instruction information corresponding to the work instruction information from the maintenance person's mobile phone terminal for the failure information. When the failure information that has already been learned is received from the monitored maintenance target device, the control instruction information associated with the failure information is directly transmitted to the monitored maintenance target device. A remote maintenance system using the mobile phone terminal according to claim 1.   The mobile phone terminal includes means for displaying a list of a plurality of work instruction information for the failure of the monitored maintenance target device, and the operation instruction information selected from the list of work instruction information is stored in the operation instruction information. 3. The remote maintenance system using a mobile phone terminal according to claim 1, further comprising means for transmitting to the terminal. Failure information is received by the operation terminal from the monitoring / maintenance target device via the network, and the operation terminal selects the mobile phone terminal of the notification destination maintenance person according to the content of the failure information, and the notification destination maintenance person's mobile phone Send fault information to the phone,
The maintenance person's mobile phone terminal displays the failure information and transmits work instruction information for the failure of the monitored maintenance target device to the operation terminal,
The operation terminal transmits control instruction information according to work instruction information for a failure received from the maintenance person's mobile phone terminal to the monitoring and maintenance target device. Maintenance method.   In the operation terminal, learning is performed by associating the failure information received from the monitored maintenance target device with the control instruction information corresponding to the work instruction information from the maintenance person's mobile phone terminal for the failure information, and has already been learned 5. The mobile phone according to claim 4, wherein when the failure information is received from the monitored maintenance target device, the control instruction information associated with the failure information is directly transmitted to the monitored maintenance target device. Remote maintenance method using telephone terminals.   The mobile phone terminal displays a list of a plurality of work instruction information for the failure of the monitored maintenance target device, and transmits one work instruction information selected from the work instruction information list to the operation terminal. A remote maintenance method using the mobile phone terminal according to claim 4 or 5.

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