JP5599685B2 - Reporting system and reporting method - Google Patents

Description

  The present invention relates to a notification system.

  In recent years, there have been an increasing number of serious incidents such as robbery incidents aimed at convenience stores and vandalism victimization aimed at self-service gas stations. As a countermeasure against such a burglary case or a serious case, a notification by an emergency button is generally used, and a notification system has been developed that makes a notification when the emergency button is pressed. For example, in a financial institution such as a bank, by pressing an emergency button when a burglary case occurs, a voice notification that reports to the police by voice message that states that an emergency has occurred and the store name, address, etc. The device is installed. For example, Patent Literature 1 discloses a technique related to a voice notification device that performs a notification using a predetermined voice message.

  On the other hand, most convenience stores have a reporting system that reports to the monitoring center of the security company by pressing the emergency button when an abnormality such as a trouble occurs. In response, the police are notified.

Japanese Patent Publication No. 6-34497

  In such a reporting system, the security company reports to the police over the phone, but the name and address of the reporting source must be spoken verbally, with sufficient care to prevent mistakes in listening. There was a need. In addition, when the police receive a report, in order to confirm the situation at the site as necessary, the reporter who made the report call is backed up to call back the caller. In the case of a notification via the Internet, it was difficult to confirm by reverse power because the reporting source was a security company.

  In addition, it is conceivable that a voice notification device installed in a financial institution is also introduced into a convenience store or the like so that when the emergency button is pressed, the convenience store can directly report to the police. However, the convenience store has a very large number of stores, and many of the store staff are part-time workers, and there is a possibility that even if a certain level of education related to reporting will not be thorough enough, as a result, unnecessary reports will increase. , There was a risk of hindering the operation of police operations.

  The present invention has been made in view of the above, and when making a report to the police triggered by pressing an emergency button for requesting a report to the police, without increasing unnecessary reports, The purpose is to provide a reporting system that allows the police to reverse power.

In order to solve the above-described problems and achieve the object, the present invention is a notification system including a security terminal to which an emergency button for requesting notification to the police is connected and a monitoring server, the security terminal Has first transmission means for transmitting an emergency signal indicating that the emergency button has been pressed when the emergency button is pressed, and the monitoring server transmits the emergency signal transmitted by the first transmission means. If there is an operation input indicating that it is necessary to report to the police in response to the emergency signal received by the first receiving means, an instruction to report to the police is given. A second transmitting means for transmitting a control signal to be received, a second receiving means for receiving the control signal, and a first telephone terminal possessed by the police in accordance with the control signal received by the second receiving means. Make a call and report to the police Anda notification means, the notification means is coupled to the security terminal, or the notification means provided in said security device, it is characterized.

  According to the present invention, when making a report to the police triggered by pressing an emergency button for requesting a report to the police, it becomes possible to increase the number of unnecessary reports and to reverse the power by the police. .

FIG. 1 is a diagram illustrating an outline of a notification system according to an embodiment. FIG. 2 is a diagram illustrating a functional configuration of the security terminal 53 and the monitoring server 60. FIG. 3 is a flowchart showing a procedure of notification processing performed by the notification system. FIG. 4 is a flowchart showing a procedure of notification processing performed by a notification system according to a modification. FIG. 5 is a diagram illustrating a configuration of a notification system according to a modification. FIG. 6 is a flowchart showing a procedure of notification processing performed in the notification system.

  Exemplary embodiments of a notification system and a monitoring server according to the present invention will be described below in detail with reference to the accompanying drawings.

  First, an outline of a notification system according to the present embodiment will be described with reference to FIG. In a security destination such as a convenience store, an emergency button 50 for police reporting, a security terminal 53 to which the emergency button 50 is connected, and a reporting terminal 51 to which a telephone terminal 52 is connected are installed. In addition, a security camera 54 that captures an image of the security destination and various sensors can be installed in the security destination. The security terminal 53 is connected to the monitoring server 60 installed in the monitoring center of the security company via a network and performs communication. The network is, for example, a LAN (Local Area Network), Ethernet (registered trademark), or the Internet. The reporting terminal 51 is connected to a telephone terminal (police telephone terminal) owned by the police or other telephone terminal via a telephone line via a telephone line. When the emergency button 50 is pressed, the security terminal 53 reports to the monitoring server 60 via the network. When receiving a report from the security terminal 53, the monitoring server 60 controls the security terminal 53 according to the judgment of the center member of the monitoring center, and reports to the police from the notification terminal 51 via the telephone line. Make it. Although only one guard is shown in the figure, there are a plurality of guards, and a plurality of guard terminals 53 installed at each guard can be connected to the monitoring server 60. Can be connected to the telephone line. In this case, guard destination identification information for identifying each is given to a plurality of guard destinations.

  Here, the hardware configuration of the reporting terminal 51, the security terminal 53, and the monitoring server 60 will be described. The reporting terminal 51, the security terminal 53, and the monitoring server 60 according to the present embodiment include a control unit such as a CPU (Central Processing Unit) that controls the entire apparatus, a ROM (Read Only Memory) that stores various data and various programs, A main storage unit such as a RAM (Random Access Memory), an auxiliary storage unit such as an HDD (Hard Disk Drive) or a CD (Compact Disk) drive device for storing various data and various programs, and a bus for connecting them. It can be realized by a hardware configuration using a normal computer. Further, the reporting terminal 51 and the security terminal 53 can be realized by dedicated hardware having similar requirements. The CPU has a time measuring function for measuring the current time. Further, the security terminal 53 and the monitoring server 60 include a display unit for displaying information, an operation input unit such as a keyboard and a mouse for receiving user instruction input, and a communication I / F (interface) for controlling communication between external devices. Are connected by wire or wirelessly. In addition, the security camera 53 and various sensors described above can be connected to the security terminal 53. The monitoring server 60 is connected to a telephone line, and can send and receive calls and voice messages. The reporting terminal 51 is connected to a telephone line for connecting the telephone terminal 52 to a police telephone terminal or another telephone terminal, and the telephone terminal 52 and other telephone terminals are connected via these telephone lines. You can make and receive calls and voice messages.

  Next, various functions realized by the reporting terminal 51, the security terminal 53, and the monitoring server 60 in such a hardware configuration will be described with reference to FIG. First, various functions realized by the security terminal 53 will be described. The security terminal 53 includes an image acquisition unit 53a, a signal transmission unit 53b, and a signal reception unit 53c. These functions are realized by the communication I / F and the CPU of the security terminal 53 executing the program. The auxiliary storage unit such as the HDD of the security terminal 53 stores security destination identification information for identifying the security destination where the security terminal 53 is installed. The security destination identification information is, for example, a management number assigned to the security destination or a name of the security destination (for example, a store name of a convenience store). The voice message at the time of reporting indicates, for example, the name of the security guard, the fact that an abnormality has occurred, or the request for dispatch.

  The image acquisition unit 53a acquires an image captured by the monitoring camera 54 when the emergency button 50 for police notification is pressed. The signal transmission unit 53b includes an image signal representing the image acquired by the image acquisition unit 53a, indicates that the emergency button 50 for police notification has been pressed, and sends an emergency signal indicating the security destination identification information to the monitoring server 60 via a network. Send through. In addition, the signal transmission unit 53b transmits a control signal instructing to report to the police to the notification terminal 51 in accordance with a control signal received from the monitoring server 60 by a signal reception unit 53c described later. The signal receiving unit 53c receives a control signal instructing to make a report to the police from the monitoring server 60 described later.

  Next, various functions realized by the reporting terminal 51 will be described. The reporting terminal 51 includes a signal receiving unit 51a and a reporting unit 51b. These functions are realized by the communication I / F and the CPU of the security terminal 53 executing the program. The auxiliary storage unit such as the HDD of the reporting terminal 51 stores a police phone number as a reporting destination and a voice message indicating a voice at the time of reporting. The signal receiving unit 51 a receives a control signal from the security terminal 53. In response to the control signal received by the signal receiving unit 51a, the reporting unit 51b calls the police phone terminal via the telephone line using the telephone number stored in advance for the police, and the police phone terminal receives the call. When it does, it reports to the police by outputting a pre-stored voice message. In addition, the reporting unit 51b calls the telephone terminal 52 when a reverse call is made from the police telephone terminal via the police telephone line, and when the telephone terminal 52 is called, The telephone terminal 52 and the police telephone terminal are connected. As a result, the security guard and the police can talk directly.

  Next, various functions realized by the monitoring server 60 will be described. The monitoring server 60 includes a signal reception unit 60a, a screen display control unit 60b, and a signal transmission unit 60c. Each function of the signal receiving unit 60a and the signal transmitting unit 60c is realized by the communication I / F and the CPU of the monitoring server 60 executing a program. The function of the screen display control unit 60b is realized by the CPU of the monitoring server 60 executing a program. The auxiliary storage unit such as the HDD of the monitoring server 60 stores the security destination information regarding the security destination where the security terminal 53 connected to the monitoring server 60 is installed. The guard destination information indicates, for example, the name of the guard destination, a telephone number, and guard destination identification information. The signal receiving unit 60a receives an emergency signal from the security terminal 53 that indicates that the emergency button 50 for police notification including the image signal has been pressed and also indicates the security destination identification information. The screen display control unit 60b identifies the security destination using the security destination identification information included in the emergency signal received by the signal receiving unit 60a, and uses the image represented by the image signal to report the police. A notification confirmation screen for prompting the center member to confirm the rejection is displayed on the display unit. The signal transmission unit 60c monitors the notification confirmation screen displayed on the display unit by the screen display control unit 60b when an operation input indicating that a report to the police is necessary is made via the operation input unit. The server 60 receives the operation input and transmits a control signal for instructing a report to the police to the security terminal 53.

  Next, the procedure of notification processing performed by the notification system according to the present embodiment will be described with reference to FIG. In the security destination, when the emergency button 50 for police notification is pressed (step S1: YES), the security terminal 53 acquires an image photographed by the surveillance camera 54, and includes an image signal representing the image and reports the police report. An emergency signal indicating that the emergency button 50 has been pressed and indicating the guard destination identification information is transmitted to the monitoring server 60 via the network (step S2). When the monitoring server 60 receives the emergency signal from the security terminal 53 (step S3: YES), the monitoring server 60 identifies the security destination using the security destination identification information included in the emergency signal, and displays it by the image signal included in the emergency signal. A notification confirmation screen for prompting the center member to confirm the necessity of reporting to the police is displayed on the display unit using the displayed image (step S4). In the notification confirmation screen, when there is an operation input indicating that it is necessary to report to the police via the operation input unit (step S5: YES), the monitoring server 60 receives the operation input, A control signal instructing notification to the terminal is transmitted to the security terminal 53 via the network (step S6). On the other hand, if there is no operation input indicating that it is necessary to report to the police (step S5: NO), the monitoring server 60 does not send a control signal to the security terminal 53, and the center member Measures such as encouraging the dispatch of guards to the guards specified by the tip identification information.

  When the security terminal 53 receives the control signal (step S7: YES), the security terminal 53 transmits a control signal instructing to report to the police to the reporting terminal 51 according to the control signal (step S8). When the reporting terminal 51 receives the control signal (step S9: YES), the reporting terminal 51 calls the police telephone terminal via the telephone line using the telephone number stored in advance in accordance with the control signal. When the police telephone terminal receives a call, a pre-stored voice message is output to notify the police (step S10). In the police, telephone numbers and resident information such as addresses and store names are stored in advance in association with each other. For this reason, the police can automatically determine the address associated with the telephone number of the caller who has called the police telephone terminal for the caller who stores this resident information. It becomes possible to express at the address site.

  The reporting terminal 51 calls the telephone terminal 52 when a reverse call is made from the police telephone terminal via the telephone line. When the telephone terminal 52 is called, the reporting terminal 51 calls the telephone terminal via the telephone line. The terminal 52 and the police phone terminal are connected. As a result, the security guard and the police can talk directly.

  As described above, the security company receives a report from a reporting source (convenience store, etc.), and the security company determines whether or not it is necessary to report to the police. It can be avoided that the operation of the police business is hindered by the increase in the number of people.

  Further, since reporting to the police is performed from a reporting terminal installed at the reporting source, the police can determine the address and name of the reporting source based on the telephone number of the calling party. For this reason, conventionally, the address and name of the report source can be determined accurately and instantaneously, compared to the case where the store name or address of the report source is orally transmitted from the security company. Furthermore, it is possible to carry out reverse electricity, and the existing police system can be utilized as it is.

[Modification]
Note that the present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage. Moreover, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, constituent elements over different embodiments may be appropriately combined. Further, various modifications as exemplified below are possible.

  In the above-described embodiment, various programs executed by the monitoring server 60 may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network. The various programs are recorded in a computer-readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, and a DVD (Digital Versatile Disk) in a file in an installable or executable format. May be configured to be provided.

  In the above-described embodiment, the monitoring camera 54 is installed at the security guard, and the security terminal 53 monitors the emergency signal including the image signal representing the image captured by the monitoring camera 54 when the emergency button 50 is pressed. The monitoring server 60 displays the notification confirmation screen on the display unit using the image signal, but is not limited thereto. For example, the security terminal 53 transmits an emergency signal to the monitoring server 60 indicating that the emergency button 50 for police reporting is pressed and includes information detected by various sensors, not the image signal, and indicating the security destination identification information. You may do it.

  In addition, when the monitoring server 60 receives an emergency signal indicating that the emergency button 50 for police notification is pressed and indicating the security destination identification information regardless of the presence or absence of an image signal, a notification confirmation screen is displayed on the display unit. In the monitoring center, the center member who has seen the notification confirmation screen calls the security guard who is the reporting source directly and confirms the situation, and then approves the report to the police on the notification confirmation screen. Operation input may be performed.

  In the above-described embodiment, the security terminal 53 and the reporting terminal 51 are configured to be separate, but they may be configured integrally. For example, the reporting terminal 51 may be realized as a reporting unit by hardware or software built in the security terminal 53.

  In the above-described embodiment, the monitoring server 60 transmits a control signal instructing reporting to the police to the security terminal 53, and the control terminal instructing reporting from the security terminal 53 to the police is reported to the reporting terminal 51. The notification terminal 51 makes a report to the police, but as shown in FIG. 4, the monitoring server 60 directly transmits a control signal to the notification terminal 51 in step S10, as shown in FIG. You may make it make the report terminal 51 report to the police. According to such a configuration, the existing security system does not have a function of receiving a control signal from the outside (monitoring center) in the security destination, or the existing security terminal 53 does not have a function of outputting a control signal in the security destination. However, the notification system according to the present modification can be used by installing the notification terminal 51 at the guard.

  In the above-described embodiment, the network via the connection between the security terminal 53 and the monitoring server 60 is a network, and the network via the connection between the reporting terminal 51 and the police telephone terminal is a telephone line. The same communication network may be used via these connections. For example, as illustrated in FIG. 5, the security terminal 53 has the function of the notification terminal 51 described above as the notification unit 55 and is connected to the monitoring server 60 and the police telephone terminal 70 via a communication line network. Anyway. FIG. 6 is a flowchart showing a procedure of notification processing performed by the notification system according to the present modification. Steps S1 to S7 are substantially the same as those in the first embodiment. However, in step S2, the security terminal 53 transmits an emergency signal to the monitoring server 60 via the communication line network. In step S6, the monitoring server 60 transmits a control signal instructing reporting to the police to the security terminal 53 via the communication line network. Then, after step S7, in step S10, the security terminal 53 calls the police telephone terminal via the telephone line using the telephone number stored in advance by the function of the reporting unit 55, and the police When a telephone terminal receives a call, a pre-stored voice message is output to notify the police. The security terminal 53 connects the telephone terminal 52 to the communication line network. When reverse power is performed from the police telephone terminal via the telephone line, when the telephone terminal 52 is called and the telephone terminal 52 is called, the telephone terminal 52 and the police telephone are connected via the telephone line. Connect the terminal. As a result, the security guard and the police can talk directly.

  Even with the above configuration, the police can back up without increasing unnecessary reports when reporting to the police by pressing the emergency button to request the police. become.

  In the above-described embodiment, the example in the case where the report destination is the police has been described. However, the present invention is not limited to this. For example, even if the report destination is the fire department, the configuration according to the above-described embodiment is used. Applicable.

50 Emergency button 51 for police reporting 51 Reporting terminal 51a Signal receiving unit 51b Reporting unit 52 Telephone terminal 53 Security terminal 53a Image acquisition unit 53b Signal transmission unit 53c Signal receiving unit 54 Monitoring camera 55 Reporting unit 60 Monitoring server 60a Signal receiving unit 60b Screen Display control unit 60c Signal transmission unit 70 Police telephone terminal

Claims (6)

A reporting system comprising a security terminal to which an emergency button for requesting a report to the police is connected and a monitoring server,
The security terminal
A first transmission means for transmitting an emergency signal indicating that the emergency button is pressed when the emergency button is pressed;
The monitoring server is
First receiving means for receiving the emergency signal transmitted by the first transmitting means;
In response to the emergency signal received by the first receiving means, when there is an operation input indicating that a report to the police is necessary, a second transmission that transmits a control signal instructing a report to the police Means,
Second receiving means for receiving the control signal;
In response to the control signal received by the second receiving means, further comprising reporting means for calling the first telephone terminal possessed by the police and reporting to the police ,
The reporting means is connected to the security terminal, or the reporting means is provided in the security terminal;
A notification system characterized by this. The security terminal has the second receiving means;
The reporting system according to claim 1, wherein a reporting terminal having the reporting means is connected to the security terminal. The notification system according to claim 1, wherein the security terminal includes the second reception unit and the notification unit. A second telephone terminal is connected to the reporting means;
The reporting means includes reverse power connection means for connecting the first telephone terminal and the second telephone terminal when a call is made from the first telephone terminal due to reverse power from the police. The notification system according to any one of claims 1 to 3. A camera for taking an image is connected to the security terminal,
The first transmission means transmits the emergency signal including an image signal representing an image captured by the camera when the emergency button is pressed,
The monitoring server is
Display control means for displaying on the display means a screen for prompting confirmation of necessity of reporting to the police using the image signal included in the emergency signal received by the first receiving means;
Operation input receiving means for receiving an operation input from the user,
The second transmitting means transmits the control signal when an operation input indicating that a report to the police is necessary is received by the operation input receiving means on the screen displayed on the display means. The notification system according to any one of claims 1 to 4, wherein:   A notification method executed by a notification system including a security terminal and a monitoring server to which an emergency button for requesting a report to the police is connected,
  A first transmission step of transmitting an emergency signal indicating that the emergency button is pressed when the emergency button is pressed by the security terminal;
  A first receiving step in which the monitoring server receives the emergency signal transmitted in the first transmitting step;
  When the monitoring server has an operation input indicating that it is necessary to report to the police in response to the emergency signal received in the first receiving step, a control signal for instructing the police to report A second transmission step of transmitting
  A second receiving step for receiving the control signal;
  A reporting step for calling the first telephone terminal possessed by the police and reporting to the police in response to the control signal received in the second receiving step;
  The reporting means is connected to the security terminal, or the reporting means is provided in the security terminal;
  A reporting method characterized by that.

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