JP2012198706A - Electronic apparatus, information processing system, information processing method, and information processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To easily grasp a correlation between a customer and information acquired from the customer without increasing operation loads.SOLUTION: An electronic apparatus has: group type input means for inputting designation of a group type specifying combination of customers; first customer feature menu display means for displaying first customer feature menus including selection items of customer features corresponding to the group type; first customer feature input means for inputting customer features selected from the first customer feature menus; information input means for inputting customer information in association with the customer features input by the first customer feature input means; recording means for recording the customer features in association with the customer information; and display means for displaying the customer features and the customer information together.

Description

  Embodiments described herein relate generally to an electronic device, an information processing system, an information processing method, and an information processing program that process information related to customers such as restaurants.

  In recent years, in restaurants such as family restaurants, customer service representatives accept orders from customers using a handy terminal. For example, a customer service representative carries a handy terminal, goes to a customer seat, inputs a table number, and then inputs product data of products ordered by each customer. When the reception of the order is completed, the customer service staff reads out the ordered item displayed on the handy terminal and confirms the ordered item with the customer. After confirming the ordered item, the customer service representative transmits the ordered item data from the handy terminal to the order station.

  When accepting an order using the handy terminal, if the orders of a plurality of customers who were present at one table were ordered together, it was impossible to determine which customer on the table should be served when serving dishes. Therefore, conventionally, it has been considered that the position of a seat (chair symbol or the like) is input for each table so that the relationship between the seat position and the ordered item can be determined.

JP-A-7-141572

  In this way, conventionally, by associating the seat position of the table with the ordered item, it is possible to determine to which customer the ordered item should be distributed at the time of distribution. However, when the customer moves the seat, the relationship between the customer and the ordered item is interrupted and cannot be grasped. In this case, if an attempt is made to arrange based on the seat position, there is a risk that the ordered item will be distributed to the wrong customer.

  Problems to be solved by the present invention are an electronic device, an information processing system, an information processing method, and an information processing program that can easily grasp the relationship between a customer and information acquired from the customer without increasing the operation burden Is to provide.

  According to the embodiment, the electronic device includes a group type input means for inputting designation of a group type for identifying a customer combination, and a first customer feature menu including a selection item of customer features corresponding to the group type. First customer feature menu display means for displaying, first customer feature input means for inputting a customer feature selected from the first customer feature menu, and the first customer feature input means inputted by the first customer feature input means An information input unit that inputs customer information in association with a customer feature; a recording unit that records the customer feature in association with the customer information; and a display unit that displays the customer feature and the customer information.

1 is a system diagram showing the overall configuration of an order entry system in the present embodiment. The figure which shows the external appearance structure of the state which is not using the handy terminal in this embodiment. The figure which shows the external appearance structure of the use condition of the handy terminal in this embodiment. The block diagram which shows the function structure of the handy terminal in this embodiment. The block diagram which shows the function structure of the order station in this embodiment. The figure which shows an example of the table data recorded on the handy terminal in this embodiment. The figure which shows an example of the customer management data recorded on the handy terminal in this embodiment. The figure which shows an example of the terminal management data recorded on the order station in this embodiment. The flowchart shown about operation | movement of the handy terminal in this embodiment. The flowchart shown about operation | movement of the handy terminal in this embodiment. The flowchart shown about operation | movement of the handy terminal in this embodiment. The figure which shows an example of the menu structure displayed by LCD in the customer feature input mode in this embodiment. The figure which shows an example by which the customer dummy image was displayed with the table layout image on the touch screen display (LCD) in this embodiment. The figure which shows an example by which the customer feature was displayed matched with the seat position with the table layout image in this embodiment. The figure which shows an example which displayed the name of the goods ordered matched with the customer in this embodiment. The flowchart shown about the operation | movement at the time of normal use of the handy terminal 16 in this embodiment. The flowchart which shows the process according to reception from the order station of the handy terminal in this embodiment. The flowchart which shows the process of the order station in this embodiment.

Hereinafter, the present embodiment will be described with reference to the drawings.
FIG. 1 is a system diagram showing the overall configuration of the order entry system in the present embodiment. The order entry system in this embodiment includes an order station 10 (information processing device), a POS terminal 11, a kitchen printer 12, a kitchen display 13, a plurality of wireless access units 14 (14-1,..., 14-n), and A plurality of handy terminals 16 (16-1, 16-2, 16-3, ..., 16-m) are provided.

  The order station 10 is connected to a POS terminal 11, a kitchen printer 12, a kitchen display 13, and a wireless access unit 14 via, for example, a LAN (Local Area Network) 15, and can perform data communication with each other. The handy terminal 16 can perform wireless communication with the wireless access unit 14 and can perform data communication with the order station 10 through the wireless access unit 14.

  The order station 10 controls the entire order entry system. The order station 10 receives and manages the information input at the handy terminal 16, and sends it to the POS terminal 11, the kitchen printer 12, the kitchen display 13, and the handy terminal 16 as necessary. Send various information. The data received from the handy terminal 16 includes customer management data including order merchandise data indicating customer orders and customer characteristic data.

The POS terminal 11 is a terminal that is installed in a checkout counter and performs accounting processing with a customer.
The kitchen printer 12 is used for instructing a menu item ordered by a person in charge of cooking in the kitchen, and a slip (cooking instruction) having contents corresponding to customer management data (ordered product data) received from the order station 10. Slip). For example, customer information received from the order station 10 can be simultaneously printed on the cooking instruction slip. Although not shown, a customer check printer can be provided separately from the kitchen printer 12. The customer check printer is for instructing the menu item ordered from the customer service, and can also print customer information together with the ordered product data received from the order station 10.

  The kitchen display 13 is used by the person in charge of cooking in the kitchen and the customer service representative in the customer service area to confirm the ordered product and customer information, and displays the ordered product data and customer information received from the order station 10. .

  The wireless access unit 14 (14-1,..., 14-n) is connected to any of the handy terminals 16 (16-1, 16-2, 16-3,. In order to enable wireless communication even in this place, it is distributed at a plurality of places on the ceiling of the hall.

  The handy terminal 16 is a terminal for entering order product data indicating an order received from the customer by the customer service. The handy terminal 16 is capable of inputting order merchandise data composed of a menu code specifying a menu item and its quantity in association with a table number specifying a table. Further, the handy terminal 16 can record and display the characteristics (customer characteristic data) of the customer sitting at the table. By recording the customer feature data and the ordered product data in association with each other, the customer feature can be displayed and the customer who ordered the product can be confirmed. The handy terminal 16 transmits the input order merchandise data and customer characteristic data to the order station 10 via the wireless access unit 14.

Next, a detailed configuration of the handy terminal 16 will be described.
FIGS. 2A, 2B and 2C are views showing the external configuration of the handy terminal 16 in the present embodiment when not in use. 2A is a plan view of the handy terminal 16, FIG. 2B is a left side view of the handy terminal 16, and FIG. 2C is a top view of the handy terminal 16. FIG. 4 is a plan view of the handy terminal 16 in the operating state. FIG. 3 is a diagram showing an external configuration of the handy terminal 16 in use according to the present embodiment.

  The handy terminal 16 includes a main body unit (first unit) 21 and an opening / closing unit (second unit) 22 that are rotatably connected by a hinge 23. The state of the hinge 23 can be changed between a closed state in which the operation surfaces of the main unit 21 and the opening / closing unit 22 face each other and an open state in which the operation surfaces of the main unit 21 and the opening / closing unit 22 are opened.

  As shown in FIG. 3, a touch screen display 25 is provided on the operation surface of the main unit 21. In the touch screen display 25, an LCD and a touch panel are laminated and integrated, and various information can be displayed and data corresponding to a touch operation can be input. A keyboard 26 is provided on the operation surface of the opening / closing unit 22. The keyboard 26 is provided with a plurality of product keys and confirmation keys for each product, a mode key for setting the handy terminal 16 to various operation modes, and the like.

FIG. 4 is a block diagram showing a functional configuration of the handy terminal 16 in the present embodiment.
The handy terminal 16 includes a CPU 30 that controls the whole, a ROM 31 that stores various programs including information processing programs and fixed data in advance, and a RAM 32 that is used as a work area and the like via a bus line. ing. In addition, a display controller 34, a touch panel controller 35, a keyboard controller 36, and a wireless communication unit 33 are connected to the CPU 30 via a bus line.

  The CPU 30 implements various functions by controlling each unit by executing a program recorded in the ROM 31. The CPU 30 not only inputs instructions from the customer service by operating the keyboard 26 but also displays operation buttons on the touch screen display 25 (LCD 37) according to various operation modes, and touches the operation buttons (touch panel 38). Various instructions can be input according to the operation.

The display controller 34 drives and controls the LCD 37 based on the display image data, and displays an image corresponding to the display image data on the LCD 37 constituting the touch screen display 25. The touch panel controller 35 takes in an input signal from the touch panel 38 constituting the touch screen display 25.
The keyboard controller 36 captures a key input signal from the keyboard 26.
The wireless communication unit 33 controls wireless communication with the handy terminal 16.

  Next, the order station 10 in this embodiment will be described. FIG. 5 is a block diagram showing a functional configuration of the order station 10 in the present embodiment.

  The order station 10 includes a CPU 40 that controls the whole, a ROM 41 that stores various programs including information processing programs and fixed data in advance, and a RAM 42 that is used as a work area and the like via a bus line. ing. Further, an input / output controller 45, a recording device 43, and a communication interface unit 44 are connected to the CPU 40 via a bus line.

  The CPU 40 executes various programs by executing a program recorded in the ROM 41 or the recording device 43 to realize various functions.

  The input / output controller 45 drives and controls the LCD 46 based on the display image data, displays an image corresponding to the display image data on the LCD 46, and takes in an input signal from the keyboard 47.

  The recording device 43 records data on a data rewritable recording medium such as a hard disk or a flash memory, and records order product data and customer information received from the handy terminal 16 or various programs and data.

  The communication interface unit 44 controls data communication among the POS terminal 11, the kitchen printer 12, the kitchen display 13, the kitchen printer 12, the POS terminal 11, and the wireless access unit 14.

FIG. 6 is a diagram showing an example of table data recorded on the handy terminal 16 in the present embodiment.
The table data is set such that the number of seats, the seat arrangement, the table layout image data, and the like are associated with each table installed in the store in association with a unique table number predetermined in the table. The table data is data used to acquire customer characteristic data by the handy terminal 16 and display the customer characteristic on the touch screen display 25 (LCD 37).

  The number of seats is data indicating the number of customers that can be seated for each table.

  The seat arrangement is data indicating customer positions for the number of seats corresponding to the table shape. For example, in the case of a rectangular 6-seat table, three customers are arranged on the long side. By referring to the seat arrangement data, the arrangement of each customer on the table can be determined.

  The table layout image data is data representing the shape of the table displayed in order to make it easy to understand at which position of the table the customer is placed when displaying the customer feature.

FIG. 7 is a diagram showing an example of customer management data recorded on the handy terminal 16 in the present embodiment.
The customer management data is data input by the handy terminal 16 and is recorded in the handy terminal 16 and transmitted to the order station 10 for recording. The customer management data is set for each table installed in the store in association with a unique table number determined in advance in the table, in association with a seat position, customer characteristic data, order product data, and the like.

  The seat position is data indicating the position of each customer sitting on the table. The seat position is designated by an operation on the touch screen display 25 or the keyboard 26 by the customer service.

  The customer feature data is data input by an operation on the touch screen display 25 or the keyboard 26 by the customer service representative, and indicates a feature (customer feature) for identifying the customer. Customer characteristics can be specified for each of various characteristic items such as sex, age, clothes color, and hairstyle. Details will be described later (FIG. 12).

  The order merchandise data is data indicating the merchandise ordered by the customer, and is classified and set for each customer. That is, the order merchandise data is set in the customer management data in association with the seat position and the customer characteristic data.

  The handy terminal 16 not only records the customer management data input by the operation of the customer service staff, but also transmits it to the order station 10. The handy terminal 16 can receive and record customer management data transmitted from the order station 10, that is, customer management data input by another handy terminal 16. For example, the handy terminal 16-1 can receive the customer management data input by the handy terminal 16-2 through the order station 10. As a result, the customer service representative carrying the handy terminal 16-1 receives the customer management data received from the order station 10 for the customer on the table in charge of the customer service representative carrying the handy terminal 16-2. Can be used.

FIG. 8 is a diagram showing an example of terminal management data recorded in the order station 10 in the present embodiment.
The terminal management data is data for managing which table each of the handy terminals 16 (16-1, 16-2, 16-3,..., 16-m) records customer management data. A table number corresponding to customer management data recorded by each handy terminal 16 is set in association with a unique handy terminal code for identifying the handy terminal 16.

  The order station 10 updates the terminal management data in response to the transmission / reception of the customer management data with the handy terminal 16, and refers to the terminal management data to instruct to update or delete the customer management data recorded in the handy terminal 16. To do.

Next, the operation of the handy terminal 16 in the present embodiment will be described with reference to the flowcharts shown in FIGS. 9, 10, and 11. The flowcharts shown in FIGS. 9 to 11 show operations for registering new customers and receiving orders.
When the CPU 30 of the handy terminal 16 is requested to register a new customer by operating the keyboard 26 (or the touch screen display 25) (Yes in step A1), the table number of the table to be registered after entering the new registration mode. Accepts input.

  When the table number is input (Yes in Step A3), the CPU 30 reads the table data corresponding to the table number (Step A4), and associates dummy data at each seat position in association with the corresponding table number in the customer management data. Set (step A5). For example, when the number of seats in the table number 1 of the table data is 6, the dummy data for 6 seats is set in the customer management data in association with the table number 1.

  Further, the CPU 30 displays a customer dummy image corresponding to the dummy data together with the table layout image displayed based on the table layout image data on the LCD 37 according to the seat position (step A6) (see FIG. 13).

  Here, the CPU 30 shifts the customer feature input mode to activation so that the customer feature can be input by operating the customer service. First, the CPU 30 displays a customer feature input menu on the LCD 37 (step A7).

  FIG. 12 is a diagram showing an example of a menu configuration displayed on the LCD 37 in the customer feature input mode. As shown in FIG. 12, the customer feature input menu is a menu provided with selection items “group” and “individual”, for example. In the handy terminal 16 in the present embodiment, a menu is configured so that customer features that can be easily identified by a customer service representative for a plurality of customers can be input without increasing the operation burden.

  For example, if a group consisting of multiple customers falls under a group type in which a combination of customers is specified, selecting the “Group” selection item in the customer feature input menu enables efficient operation for multiple customers. Allows customer features to be specified. For example, in the case of a family-like group, the customers “Father-like”, “Mother-like”, “Grandfather-like”, “Grandmother-like”, “Children (male)” and “Children (female)” that make up the family are included. Therefore, by presenting a menu (customer feature menu) with the customers constituting this family as selection items, it is possible to easily specify customer features effective for identifying the customer.

  In addition, when a group consisting of multiple customers is not a group for which a combination of customers is specified, for example, a group consisting of customers of the same gender and of the same age, select the “individual” selection item in the customer feature input menu. Thus, it is possible to efficiently specify customer characteristics for a plurality of customers. For example, by arbitrarily specifying individual feature types that can identify a plurality of customers and presenting a menu (customer feature menu) with customer features prepared for each individual feature type as a selection item, the customer It is possible to easily specify customer characteristics that are effective for identifying the client. For example, there are “gender / age”, “clothing color”, “decorative”, “hairstyle”, “physique”, etc. for individual feature types. For customer feature menus for each individual feature type, for example, “clothing color” By presenting a customer feature menu with “red”, “yellow”, “black”,... As selection items, it becomes possible to easily specify “clothing color” as a customer feature.

  Here, when the “group” selection item is selected from the customer feature input menu by the customer service operation (Yes in step A8), the CPU 30 displays the group type menu on the LCD 37 (step A9). For example, as shown in FIG. 12, group types such as “family style”, “couple”, “same generation group”,... Are provided as selection items in the group type menu.

  Here, when a group type is selected from the group type menu by the operation of the customer service (Yes in Step A10), the CPU 30 displays a customer feature menu corresponding to the selected group on the LCD 37 (Step A11).

  For example, when “Family Style” is selected from the group type menu, for example, “Father Style”, “Mother Style”, “Grandfather Style”, “Grandmother Style”, “Children (Male)”, “Children (Female)” are selected. A customer feature menu is displayed. When “couple” is selected from the group type menu, it is specified that the customer is a male / female duo, so a customer feature menu having “male” and “female” as selection items is displayed. . If “same generation group” is selected, it is not possible to specify the combination of customers that the “same generation group” constitutes. Therefore, the individual feature type menu (to be described later) can be automatically displayed to specify the individual feature. Anyway.

  If “menu return” is instructed (Yes in step A12), the CPU 30 displays the customer feature input menu again so that “group” or “individual” can be selected (step A7). ). Also, a selection item indicating another group type can be selected from the group type menu (No in step A13, A10).

  Here, when the customer dummy image (see FIG. 13) displayed together with the table layout image is selected by the customer service touch operation (Yes in Step A13), the CPU 30 moves to the seat position where the customer dummy image is displayed. Corresponding dummy data is determined as a customer feature setting target, and designation of customer feature from the customer feature menu by operation of the customer service is input (step A14). In response to the designation input of the customer feature, the CPU 30 associates the customer feature selected from the customer feature menu in place of the dummy data in association with the previously selected customer dummy image (seat position) in the customer management data. Customer characteristic data to be shown is set (step A15).

  Similarly for other customers, the selection of the customer dummy image and the operation of selecting the feature of the customer sitting at the seat position corresponding to this customer dummy image from the customer feature menu may be repeatedly executed (steps A13 to A13). A17). In the customer feature menu corresponding to the group type, customer features that make it easy to identify each customer in the group are prepared as selection items, so the selection of the customer dummy image and the selection of the customer feature are repeated. The customer characteristics for each customer can be efficiently specified.

  When “menu return” is instructed (Yes in step A16), the CPU 30 displays the customer feature input menu again and selects “individual” so that individual features can be selected ( Step A7). That is, in addition to setting customer features using the customer feature menu according to the group type, as described later, an individual feature type is specified from the individual feature type menu, and the individual feature is displayed as a customer dummy image. It can be set for (seat position).

  FIG. 13 shows an example in which the customer dummy image is displayed together with the table layout image on the touch screen display 25 (LCD 37). In the example shown in FIG. 13, customer dummy images corresponding to four customers are displayed. The CPU 30 can display the customer feature input menu, the group type menu, and the customer feature menu so as to overlap the table layout image in accordance with the position that does not overlap the table layout image or the input timing.

  On the other hand, when the “individual” selection item is selected from the customer feature input menu by the customer service operation (No in step A8, Yes in step A18 in FIG. 10), the CPU 30 displays the individual feature type menu on the LCD 37 ( Step A19). For example, in the individual feature type menu, as shown in FIG. 12, individual feature types such as “sex / age”, “clothing color”, “decoration”, “hairstyle”, “physique”, etc. are provided as selection items.

  Here, when “Return to Menu” is instructed (Yes in Step A20), the CPU 30 displays the customer feature input menu again so that “Group” or “Individual” can be selected (Step S20). A7).

  On the other hand, when an individual feature type is selected from the individual feature type menu by the customer service operation (Yes in step A21), the CPU 30 displays a customer feature menu corresponding to the selected individual feature on the LCD 37 (step A22). .

  For example, when “age / gender” is selected from the individual feature type menu, for example, “male teenage”, “male 20s”, “male 60s or more”, “female teenager”, “female 60s or more” The customer feature menu is selected as the selection item. Further, when “clothing color” is selected from the individual feature type menu, for example, a customer feature menu having “red”, “yellow”, “blue”, “black”,. Similarly, a customer feature menu corresponding to each individual feature type can be displayed.

  When “Return to Menu” is instructed (Yes in Step A23), the CPU 30 displays the individual feature type menu again so that another individual feature type can be selected (Step A19).

  Here, when the customer dummy image (see FIG. 13) displayed together with the table layout image is selected by the customer service touch operation (Yes in step A24), the CPU 30 moves to the seat position where the customer dummy image is displayed. Corresponding dummy data is determined as a customer feature setting target, and designation of the customer feature from the customer feature menu by the operation of the customer service is input (step A25). In response to the designation input of the customer feature, the CPU 30 associates the customer feature selected from the customer feature menu in place of the dummy data in association with the previously selected customer dummy image (seat position) in the customer management data. Customer characteristic data to be shown is set (step A26).

  Similarly for other customers, the selection of the customer dummy image and the operation of selecting the feature of the customer sitting at the seat position corresponding to the customer dummy image from the customer feature menu may be repeatedly executed (steps A24 to A24). A28). In the customer feature menu corresponding to individual feature types, customer features that the customer service staff considers easy to identify multiple customers are prepared as selection items, so selection of customer dummy images and selection of customer features are repeated. The customer characteristics for each customer can be efficiently specified.

  When “Return to Menu” is instructed (Yes in Step A27), the CPU 30 displays the customer feature type menu again so that another individual feature type can be selected (Step A19). That is, in addition to setting a customer feature using a customer feature menu corresponding to one individual feature type, a plurality of customer features can be specified by specifying a customer feature menu corresponding to another individual feature type. Can be set for the customer dummy image (seat position). Therefore, it is possible to set customer characteristics that can reliably identify a plurality of customers.

  Here, when the end of customer registration is instructed from the operation menu (Yes in Step A28), the CPU 30 associates the seat position with the customer characteristic data for each customer in association with the table number input first. The customer management data is recorded (step A29). Further, the CPU 30 transmits the newly added customer management data to the order station 10 through the wireless communication unit 33 (step A30). The order station 10 records customer management data received from the handy terminal 16.

  The CPU 30 displays the table layout image and the confirmed customer feature on the LCD 37 according to the seat position based on the confirmed customer management data (step A31).

  FIG. 14 shows an example in which customer features are displayed in association with a seat position together with a table layout image. As shown in FIG. 14, by displaying customer features together with an image representing the shape of the table, the correspondence between each customer and customer features can be easily identified. In the example shown in FIG. 14, characters “red”, “blue”, and “glasses” indicating customer characteristics are added to the customer dummy image and displayed. However, for customer characteristics “red” and “blue” indicating clothes color, The display colors of the customer dummy images may be “red” and “blue” so that they can be recognized intuitively. In the example shown in FIG. 14, only one customer feature is set for each customer dummy image. However, when a plurality of customer features are set, characters indicating a plurality of customer features are displayed. Etc. are added to the customer dummy image.

  It should be noted that a customer dummy image for which no customer feature is set is deleted from the display. As a result, the number of customers in the table to be newly registered (the number of customer dummy images for which customer characteristics are designated) can be specified and recorded as customer number data.

  Thus, when the registration of the customer feature is completed, the CPU 30 displays an operation menu and accepts an instruction for the next process. Here, when an order product is instructed, the CPU 30 shifts to a product order mode (Yes in step A32). Here, after a customer feature that is an object for receiving an order is selected by a touch operation (step A33) and a product ordered by an operation on the keyboard 26 is specified (step A34), the CPU 30 stores customer management data. , The order product data is recorded in association with the customer (seat position, customer characteristic data) (step A35).

  The CPU 30 displays the product name associated with the customer on the LCD 37 according to the input order product data (step A36). FIG. 15 shows an example in which product names ordered in association with customers are displayed. The example shown in FIG. 15 indicates that the customer sitting on the right side of the table ordered “A set” and “red wine” one by one.

  Similarly, other customers are set as customers to receive orders by touching the customer characteristics, and the order product data indicating the order products input by operating the keyboard 26 are sequentially associated with the customers. The customer management data is set (steps A33 to A37).

  Thus, when order acceptance from the customer is completed and order confirmation is instructed (step A37), the CPU 30 transmits the customer management data including the ordered product data to the order station 10 through the wireless communication unit 33 ( Step A38). If the customer management data received from the handy terminal 16 has already been received (customer management data of the same table number has been recorded), the order station 10 has newly received the order merchandise data included in this customer management data Update according to order product data.

  Thus, in the handy terminal 16 in the present embodiment, the customer feature set by the customer service using the customer feature menu is added to the customer dummy image displayed according to the position where each customer is sitting and touched. It can be displayed on the screen display 25, and an order can be received in association with customer characteristics. Since the customer characteristic (and seat position) is associated with the ordered product, it is possible to easily recognize which customer has ordered which product.

  In the above description, the customer feature and the ordered product are associated with each other. However, the customer feature may be recorded in association with other information as customer information. For example, it is possible to input special requests and complaints notified to the customer service, information to be communicated, and information that should be made known to other customer service staffs who are aware of the service by operating the touch screen display 25 or the keyboard 26. Thus, it is also possible to record in the handy terminal 16 and the order station 10 as customer management data in association with the customer characteristics.

Next, an operation during normal use of the handy terminal 16 in the present embodiment will be described with reference to a flowchart shown in FIG.
When the handy terminal 16 is in normal use, for example, by inputting a table number, confirmation processing for confirming customer management data (including order product data) recorded corresponding to the table number may be performed. it can. The CPU 30 displays an operation menu on the LCD 37 and executes each process by a touch operation on the touch screen display 25.

  When the table number is input (Yes in Step B1) and a confirmation request is instructed by operating the keyboard 26 (or touch screen display 25) (Yes in Step B2), the CPU 30 of the handy terminal 16 shifts to the confirmation mode. Then, it is determined whether customer management data corresponding to the inputted table number is recorded.

  Here, when the customer management data corresponding to the table number is recorded (Yes in Step B3), the CPU 30 reads out the customer management data corresponding to the table number (Step B7), and stores it in the table layout image and the seat position. The customer dummy image to which the customer feature is added is displayed on the LCD 37 (step B8). Thereby, the customer and seat position of the table designated as the confirmation target can be confirmed based on the customer characteristics.

  Here, when an order product confirmation request is instructed (step B9) and the entire table is designated as the subject of confirmation (step B10, Yes), the CPU 30 reads the order product data of all customers in the corresponding table. The image is displayed on the LCD 37 (step B11).

  On the other hand, when a customer dummy image is selected as a confirmation target (Yes in step B12), the CPU 30 reads out the order product data of the corresponding customer and displays it on the LCD 37 (step B13). FIG. 15 shows an example in which the name of the product ordered by the customer is displayed. In the example shown in FIG. 15, a customer sitting on the right side of the table (customer characteristic “glasses” is set) has ordered “A set” and “red wine” one by one, and the serving has been completed. It shows no.

  By the way, when the customer management data of the table number input as the confirmation target is not recorded (No in Step B3), that is, in the case of the handy terminal 16 that is not processing the new registration of the customer, the CPU 30 orders The station 10 is requested to transmit customer management data corresponding to the input table number (step B4).

  When receiving the customer management data through the wireless communication unit 33, the CPU 30 records the customer management data together with the customer management data in other tables (step B5). Thereafter, in the same manner as described above, the same processing as when customer management data has been recorded in advance is performed (steps B7 to B13).

  Thereby, using the handy terminal 16, it is possible to confirm the products ordered (not distributed) at each table at an arbitrary timing.

When the handy terminal 16 is in normal use, not only confirmation processing but also customer additional registration, seat position change, additional order acceptance, and the like are possible.
When the customer addition registration is instructed, the CPU 30 executes a process for adding a new customer to the customer management data corresponding to the input table number. That is, by touching a vacant seat position on the screen on which the table layout image and the customer dummy image are displayed, the customer dummy image is added to the touch position, and the customer characteristics are set in the same manner as described above. Shall be accepted.

  Further, when an operation for moving the customer dummy image displayed together with the table layout image on the touch screen display 25, that is, an operation for moving (dragging) the customer dummy image while being touched, the CPU 30 moves The display position of the customer dummy image is changed according to the operation. That is, when a customer is added or an existing customer's seat position is changed, the customer-specific seat position can be arbitrarily corrected by operating the customer service. The CPU 30 adds new customer feature data to the customer management data in association with the seat position, and corrects the correspondence between the seat position of the customer management data and the customer feature data as necessary according to the correction operation. . Here, when the confirmation is instructed from the operation menu, the CPU 30 finishes the process of adding and registering the customer characteristics and changing the seat position, and seats the corrected customer characteristics together with the table layout image according to the customer management data. Display according to position.

  Further, when an ordered product is instructed, the CPU 30 shifts to a product order mode, and can accept an order from an additionally registered customer or an order from another customer. The order receiving process is executed in the same manner as steps A33 to A37 in FIG.

  The CPU 30 records the corrected customer management data, and transmits the corrected customer management data to the order station 10 through the wireless communication unit 33. The order station 10 records customer management data received from the handy terminal 16.

  In this way, during normal use of the handy terminal 16, by specifying the table number, the customer management data of the corresponding table can be confirmed (including order product data), additional customer registration, seat A process for changing the position can be arbitrarily executed.

  Next, cooperation between the handy terminal 16 and the order station 10 will be described. FIG. 17 is a flowchart showing processing according to reception of the handy terminal 16 from the order station 10, and FIG. 18 is a flowchart showing processing of the order station 10.

  When receiving the customer management data corresponding to the unregistered table number from the handy terminal 16 (Yes in Step D1), the order station 10 (CPU 40) records the new customer management data in the recording device 43 (Step D2). . In the terminal management data, the order station 10 sets a terminal number corresponding to the received customer management data in association with the handy terminal code for identifying the handy terminal 16 that is the transmission source of the customer management data.

  Further, when the order station 10 receives the ordered product data for the new customer management data (table number) (Yes in step D3), the order station 10 records the ordered product data in the customer management data and also manages the customer management data (ordered product). Data) is transmitted to the kitchen printer 12 and the kitchen display 13 (step D4).

  Based on the customer management data (ordered product data) received from the order station 10, the kitchen printer 12 prints a cooking instruction slip, for example, for a person in charge of cooking in the kitchen. The kitchen printer 12 can print not only a list of ordered items but also customer information including customer characteristics. By printing the customer information (customer characteristics, etc.) together with the ordered product, it is possible to reliably recognize the customer who ordered the product.

  Further, the kitchen display 13 displays a list of products ordered for a cook or a customer service based on the customer management data received from the order station 10. The kitchen display 13 can display not only a list of ordered products but also customer information including customer characteristics. By displaying the customer information (customer characteristics, etc.) together with the ordered product, it is possible to surely recognize the customer as the distribution destination when distributing the product.

  Of the ordered products displayed on the kitchen display 13, a product that has been distributed to the customer by the customer service (or a product that has already been provided from the kitchen) is erased (deleted from the list). The kitchen display 13 notifies the order station 10 of the product for which the erase operation has been performed.

  In addition, when the order station 10 receives a request for transmitting customer management data from the handy terminal 16 together with a table number (Yes in step D5), the order station 10 transmits the customer management data of the corresponding table number to the requesting handy terminal 16. (Step D6).

  Further, the order station 10 updates the customer management data, for example, when there is an addition of a new customer at the handy terminal 16, an addition of an ordered product, or a deletion operation on the kitchen display 13 (Yes in step D7). ), The corresponding customer management data (ordered product data) is updated, and the customer management data (ordered product data) is transmitted to the kitchen printer 12 and the kitchen display 13 (step D9). If there is a deletion operation, data indicating that the ordered product data has been distributed is added.

  Further, the order station 10 refers to the terminal management data, determines the handy terminal 16 in which the updated customer management data is recorded, and updates the customer management data (update data) for the handy terminal 16. Send.

  When the handy terminal 16 receives the updated customer management data (update data) from the order station 10 (Yes in step C1 in FIG. 17), the handy terminal 16 updates the customer management data of the corresponding table number (step C2).

  Further, when the order request is received together with the table number designation from the POS terminal 11 (Yes in Step D10), the order station 10 transmits the customer management data of the corresponding table number to the POS terminal 11 (Step D11). The POS terminal 11 displays data necessary for accounting based on the customer management data received from the order station 10 and performs an operation for accounting processing with the customer. Here, not only the data such as the order item and the price, but also the order characteristic data for each customer may be displayed as a list to display the total price and the customer characteristics. The customer service representative who performs the accounting process can check the customer characteristic displayed and confirm the customer to be accounted for.

  The POS terminal 11 notifies the order management station 10 of customer management data (table number) for which the accounting process has been completed. In response to this notification, the order station 10 deletes the corresponding customer management data recorded in the recording device 43, and refers to the terminal management data to record the customer management data of the table number for which the accounting process has been completed. The handy terminal 16 is instructed to delete the corresponding customer management data (step D12).

  When the handy terminal 16 receives the delete instruction together with the table number from the order station 10 (FIG. 17, Yes in step C3), the handy terminal 16 deletes the customer management data (including customer characteristic data) of the specified table number (step C4). .

  In this way, the customer management data in the table for which accounting processing has been completed can be reliably deleted, including customer feature data, so that customer features can be restricted to use only in the store, and personal information leakage, etc. can be ensured. It can be avoided.

  In this way, in the handy terminal 16 in the present embodiment, customer characteristics and customer information including order product data can be recorded in association with each other, and can be arbitrarily displayed and confirmed. It becomes possible to easily grasp the relation of information.

  Although several embodiments of the present invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the spirit of the invention. These embodiments and their modifications are included in the scope and gist of the invention, and are also included in the invention described in the claims and the equivalents thereof.

  DESCRIPTION OF SYMBOLS 10 ... Order entry system, 11 ... POS terminal, 12 ... Kitchen printer, 13 ... Kitchen display 13, 14 (14-1, ..., 14-n) ... Wireless access unit, 16 (16-1, 16-2, 16) -3, ..., 16-m) ... handy terminal, 25 ... touch screen display, 26 ... keyboard.

Claims (11)

A group type input means for inputting designation of a group type in which a combination of customers is specified;
First customer feature menu display means for displaying a first customer feature menu including selection items of customer features corresponding to the group type;
First customer feature input means for inputting a customer feature selected from the first customer feature menu;
Information input means for inputting customer information in association with the customer characteristics input by the first customer feature input means;
Recording means for associating and recording the customer characteristics and the customer information;
Electronic equipment having the customer feature and display means for displaying the customer information. Second customer feature menu display means for displaying a second customer feature menu including selection items of individual features of the customer;
2. The electronic apparatus according to claim 1, further comprising second customer feature input means for inputting a customer feature selected from the second customer feature menu. It further has a position input means for inputting designation of the customer's position,
The electronic device according to claim 1, wherein the display unit displays the customer feature according to a layout according to the position of the customer input by the position input unit. A communication means for communicating with an external device;
The electronic device according to claim 1, further comprising a transmission unit configured to transmit the customer feature and the customer information recorded in the recording unit to the external device through the communication unit. Receiving means for receiving customer characteristics and customer information associated with the customer characteristics from the external device through the communication means;
The electronic device according to claim 1, wherein the recording unit records the customer feature and the customer information received by the receiving unit in association with each other. Update data receiving means for receiving the customer characteristics recorded in the recording means and the update data of the customer information from the external device through the communication means,
The electronic device according to claim 4, wherein the recording unit records the customer feature and the customer information according to the update data. An information processing system having an electronic device and an information processing device,
The electronic device is
A group type input means for inputting designation of a group type in which a combination of customers is specified;
First customer feature menu display means for displaying a first customer feature menu including selection items of customer features corresponding to the group type;
First customer feature input means for inputting a customer feature selected from the first customer feature menu;
Information input means for inputting customer information in association with the customer characteristics input by the first customer feature input means;
First recording means for recording the customer characteristics and the customer information in association with each other;
Display means for displaying the customer characteristics and the customer information;
Transmission means for transmitting the customer image and the customer information to the information processing apparatus,
The information processing apparatus includes:
An information processing system comprising second recording means for recording the customer feature and the customer information transmitted by the transmitting means. A printing apparatus that communicates with the information processing apparatus;
The information processing system according to claim 7, wherein the printing apparatus prints the customer feature and the customer information received from the information processing apparatus. A display device that communicates with the information processing device;
The information processing system according to claim 7, wherein the display device displays the customer feature and the customer information received from the information processing device. Enter the group type designation that identifies the customer combination,
Displaying a first customer feature menu including customer feature selection items corresponding to the group type;
Input a customer feature selected from the first customer feature menu;
Enter customer information in association with the customer characteristics,
Recording the customer characteristics and the customer information in association with each other;
An information processing method for displaying the customer feature and the customer information. Computer
A group type input means for inputting designation of a group type in which a combination of customers is specified;
First customer feature menu display means for displaying a first customer feature menu including selection items of customer features corresponding to the group type;
First customer feature input means for inputting a customer feature selected from the first customer feature menu;
Information input means for inputting customer information in association with the customer characteristics input by the first customer feature input means;
Recording means for associating and recording the customer characteristics and the customer information;
An information processing program for functioning as display means for displaying the customer characteristics and the customer information.

Images