JP2012070199A - Telephone central unit having automatic answering function interlocked with proxy answering - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a telephone central unit having a facility which permits automatic answering functions, such as absence settings, unattended recording, and transfer settings which have already been set, to be automatically set by a proxy answering operation from another telephone when the user is absent.SOLUTION: When an incoming call from a telephone network 2 is detected by an outside line interface 301, an exchange control unit 302 terminates the call at a corresponding call destination extension telephone 4a through an inside line interface 303. When an answering processing directive command (special number dial or proxy answering button depressed) from a proxy answering extension telephone 4b is detected by a proxy answering detection unit 313, the exchange control unit 302 executes proxy answering processing on the call destination extension telephone 4a and, at the same time, it stores for the call destination extension telephone 4a an incoming call rejection, unattended recording, and answering-for-transfer processing in an absent time settings storage unit 312 according to the settings in an absence mode storage unit 309. Thereafter, when an incoming call is detected, the incoming call rejection, unattended recording, and answering-for-transfer processing stored in the absent time settings storage unit 312 are automatically activated.

Description

  The present invention relates to a telephone control device capable of selecting an appropriate incoming call processing mode from a plurality of incoming call processing modes appropriate for an unattended call in a key telephone system or a private branch exchange.

  There is a proxy response (call pickup) function as an incoming call processing mode in a main device of a key telephone system or a private branch exchange (hereinafter referred to as a telephone control device). The proxy response function enables the telephone control when an unattended person receives an incoming call to an extension telephone and the other extension telephone operator performs a predetermined special dial operation or presses a pre-registered proxy response button during the call. The apparatus connects the incoming call to the extension telephone that has performed the special number dial operation or the proxy response button is pressed (for example, Patent Document 1). With this function, it is possible for a neighboring person to make a call in response to the incoming call in place of the absentee, and to appropriately deal with the caller and the absentee.

JP-A 63-185263

  However, the conventional proxy response function is a simple function in which the telephone control device simply connects the incoming call to the extension telephone that has performed the special number dial operation. In this case, there was a drawback that the ringing of the extension telephone of the absentee was continued, which was annoying to other groups and was rude to the sender who was left alone.

  In addition, even if a proxy response can be made, it is necessary to record the other party's message, or when a transfer request is made and it is necessary to send to the other party. For example, it is necessary to perform troublesome operations for the person who made the proxy response, such as transferring a voice mail to a voice mail device or a forwarding destination.

  The present invention has been made in view of the above circumstances, and an object of the present invention is to provide a telephone control device that can perform an appropriate response or transfer processing for an incoming call that has been placed on an extension telephone of an absent person. is there.

  A first invention for solving the above-mentioned problem is a telephone main apparatus that accommodates a plurality of extension telephones, wherein a proxy response for detecting that another extension telephone has made a proxy response to an incoming call to one of the extension telephones Detecting means, and response processing storage means for storing a type of automatic response processing including call rejection, transfer or answering record in association with each of the extension telephones in advance, and receiving an incoming call to any of the extension telephones When it is detected that another extension telephone has made a proxy response, the incoming call rejection corresponding to the extension telephone stored in the proxy response processing storage means with respect to the subsequent incoming call to the extension telephone for which the proxy response has been made, It is characterized by automatically starting response processing such as absence recording and forwarding.

  A second invention for solving the above-mentioned problems is a telephone main apparatus that accommodates a plurality of extension telephones, and if the type of automatic response processing corresponding to the extension telephone is not set in advance, The apparatus is characterized in that it automatically activates response processing such as incoming call rejection, answering machine, etc., for subsequent incoming calls.

  A third invention for solving the above-mentioned problem is a telephone main apparatus that accommodates a plurality of extension telephones, wherein the extension telephone is activated by automatic response processing and performs proxy response processing. In this case, the automatic answering process of the type corresponding to the extension telephone is easily canceled by receiving the incoming call from the telephone.

  According to the present invention, an automatic answering process including call rejection, forwarding, or answering record set in advance on the extension telephone of the absentee by performing a proxy response to the incoming call made to the extension telephone of the absentee is performed. By activating, an appropriate response or transfer process can be performed for an incoming call from the next unattended extension telephone. In addition, if automatic answer processing including forwarding and answering records is not set in advance, incoming calls that have been placed on the extension telephone of the next absentee by activating the automatic answer processing including rejecting incoming calls or answering records Can respond appropriately. Also, when canceling the automatic answering process, if it is determined that the incoming call is from a proxy responding telephone, the automatic answering process is canceled to cancel the extension telephone that has been responded to by proxy (off-hook, special number operation, automatic It is possible to eliminate a response processing release button press or the like.

It is a figure which shows the block configuration of the telephone control apparatus by this invention. It is an operation | movement flow of the exchange control part of the telephone control apparatus by this invention. It is the figure which represented typically the absent time setting table memorize | stored in the absent time setting memory | storage part. It is the figure which represented typically the process number table registered into the absent mode memory | storage part.

  Embodiments of the present invention will be described below with reference to the drawings.

  FIG. 1 is a diagram showing the overall configuration of the present invention and the functional blocks of the telephone control device of the invention. First, the overall configuration of FIG. 1 will be described. FIG. 1 includes a calling telephone terminal 1, a transfer destination telephone terminal 7, an invented telephone control device 3, a call destination extension telephone 4a, a proxy answering extension telephone 4b, and a transfer destination extension telephone 4c.

  The telephone control device 3 which is the subject of the invention is connected to the calling telephone terminal 1 and the transfer destination telephone terminal 7 via the telephone network 2, and is connected to the destination extension telephone 4a, the proxy answering extension telephone 4b, and the transfer destination extension. Each extension telephone of the telephone 4c is accommodated.

  When receiving an incoming call from the calling telephone terminal 1 via the telephone network 2, the telephone control device 3 rings the destination extension telephone 4a. When the proxy response extension telephone 4b performs a proxy response instead of the destination extension telephone 4a, the telephone control device 3 establishes a call between the calling telephone terminal 1 and the proxy response extension telephone 4b. When the telephone control device 3 newly accepts an incoming call from the calling telephone terminal 1, the telephone control apparatus 3 rejects the incoming call, transfers to the transfer destination extension telephone 4c or the transfer destination telephone terminal 7 according to the operation after the proxy response performed by the proxy response extension telephone 4b. Transfer and answer records.

  Next, a block diagram of the telephone control device 3 will be described.

  The telephone control device 3 includes an outside line interface unit 301, an exchange control unit 302, an extension interface unit 303, a message response processing unit 304, a message recording processing unit 305, a message recording memory unit 306, a transfer transmission processing unit 307, and an incoming call response detection. 308, non-response mode storage unit 309, transfer destination storage unit 310, response message storage unit 311, absence setting storage unit 312, and proxy response detection unit 313.

  The external line interface unit 301 is a connection interface for connecting to the telephone network 2.

  The exchange control unit 302 controls the overall call control of the external line or the internal line.

  The incoming response detection unit 303 is a connection interface for connecting to the destination extension telephone 4a, the proxy response extension telephone 4b, and the transfer destination extension telephone 4c.

  The message response processing unit 304 controls the general absence message and call rejection message.

  In response to an instruction from the exchange control unit 302, the absence message and incoming call rejection message are extracted from the response message storage unit 311 and notified to the outside line interface unit 301.

  The message recording processing unit 305 controls message recording of message recording and general message recording. In addition, the message recording processing unit 305 notifies the external line interface unit 301 of a recording response (message recording start) message from the message storage unit memory unit 306 in response to an instruction from the exchange control unit 302. Further, the message from the external line interface unit 301 is recorded in the storage unit memory unit 306.

  The message recording memory unit 306 is a message storage unit and a message storage unit. The message recording memory unit 306 stores a message from the recording response (starting message recording) message and a message from the message recording processing unit 305 according to an instruction from the message recording processing unit 305.

  The transfer call processing unit 307 controls the general transfer call. The transfer call processing unit 307 makes a call to a predetermined destination through the external line interface unit 301 to the telephone network 2 in accordance with an instruction from the exchange control unit 302.

  The incoming call response detection unit 308 detects that the destination extension telephone 4a has responded to the incoming call and notifies the exchange control unit 302 of it. The proxy response detection unit 313 detects a response processing designation command (pressing a special number dial or proxy response button) from the proxy response extension telephone and notifies the exchange control unit 302 of the response processing designation command.

  The absence mode storage unit 309 stores in advance a processing number table 3090 for registering call rejection, answering machine, and transfer settings to other extensions and outside lines for each number. FIG. 4 is a diagram schematically showing a process number table registered in the absent mode storage unit 309. The processing number table 3090 includes fields of a setting number 3091 for storing each setting number and a processing content 3092 indicating the processing content.

  When an absence setting command (pressing a special number dial or absence setting button) is received from the extension telephone 4, the processing content corresponding to the received number is extracted, and the exchange control unit 302 is instructed to execute the extracted processing content.

  The transfer destination storage unit 310 is a storage unit for the destination telephone number of the transfer destination. The transfer destination storage unit 310 notifies the exchange control unit 302 of the destination telephone number of the transfer destination in response to an instruction from the extension interface unit 303.

  The response message storage unit 311 is a response message storage unit for absence guidance and call rejection. The response message storage unit 311 informs the message response processing unit 304 of the absence guidance and incoming call rejection response message in response to an instruction from the message response processing unit 304.

  The absence setting storage unit 312 stores an absence setting table 3120 that summarizes, for each telephone, how to process an incoming call when the user of the destination extension telephone 4a is absent. FIG. 3 is a diagram schematically illustrating the absence setting table 3120 stored in the absence setting storage unit 312. When the proxy response detecting unit 313 detects a proxy response, the extension telephone that has performed the proxy response and the setting number are stored. Here, the setting number indicates the setting number 3091 in the processing number table 3090 shown in FIG. The absence setting table 3120 includes a setting information field 3121, a setting number field 3122, and a transfer destination telephone number field 3123. The incoming call is received by the extension telephone 4a, and the proxy answering extension telephone 4b is substituted. Each time a response is made, a record 3124 is registered.

  In the setting information field 3121, the extension telephone 4a of the destination and the extension telephone 4b that has made a proxy response are registered.

  The setting number field 3122 stores a corresponding number when a response operation of the extension telephone 4b that has made a proxy response or a specific number operation of the extension telephone 4a is detected.

  The transfer destination telephone number field 3123 stores the transfer destination telephone number if the number in the setting number field 3122 is the setting number (4) indicating the transfer setting.

  When the incoming call response detection unit 308 notifies the exchange control unit 302 that the destination extension telephone 4a has responded, the exchange control unit 302 connects the external line interface unit 301 and the extension interface 303, and the calling telephone terminal 1 and the destination extension telephone are connected. A call is established with 4a.

  When the proxy response detection unit 313 detects a response processing designation command (pressing a special number dial or proxy response button) from the proxy response extension telephone 4b from the proxy response extension telephone 4b, the exchange control unit 302 The extension interface 303 is connected to form a call state between the calling telephone terminal 1 and the called extension telephone 4b.

  At this time, the destination extension telephone 4a is automatically set in accordance with the setting of the absence mode storage unit 309, such as call rejection, forwarding or answering record, and the proxy responding telephone is not in the absence setting storage unit 312. The setting table 3120 is stored.

  If there is no setting in the absence mode storage unit 309, the setting for rejecting the incoming call is automatically stored in the absence setting storage unit 312 as the absence setting table 3120.

  When there is an incoming call to the destination extension telephone 4a again, the absence setting of the destination extension telephone 4a is canceled when it is determined that the caller is an incoming call from the proxy response source in the absence setting table 3120.

  If the caller is not a proxy response source in the absence setting table, processing corresponding to the record set in the absence setting table 3120 is executed.

  FIG. 2 is an operation flow of the telephone control device 3 according to the present invention. This flow starts from a state in which the telephone control device 3 is turned on while the extension telephone 4 is accommodated and a call can be made.

  When the incoming call response detection unit 308 detects an incoming call from the telephone network 2 (S2001, Yes), the exchange control unit 302 extracts the telephone number of the extension telephone 3 of the incoming call destination, and the extracted telephone number is stored in the absence setting table 3120. It is determined whether there is a number that matches the destination of the setting information 3121. When there is a number that matches the destination of the setting information 3121 of the absence setting table 3120 (S2010, Yes), the exchange control unit 302 determines that the incoming call originator is the proxy answering telephone 312 of the setting information of the absence setting table 3120 It is determined whether or not. If the caller is the proxy answering telephone 3121 of the setting information in the absence setting table 3120 (S2020, Yes), the corresponding record in the absence setting table 3120 is deleted (setting canceled) (S2021). The process is terminated. That is, the registration is canceled when the extension telephone that has made a proxy response calls the same extension telephone.

  When the caller is not the proxy answering telephone 3121 of the setting information of the absence setting table 3120 (S2020, No), the processing content corresponding to the setting number of the absence setting table 3120 is referred to the processing number table 3090, and the record referred to The process according to is executed (S2022) and the process is terminated.

  Next, when the corresponding destination extension telephone is not registered in the absence setting table 3120 (No in S2010), the exchange control unit 302 calls the destination (S2011).

  Next, the exchange control unit 302 waits until the destination extension telephone 4a responds (S2030) or the calling telephone terminal 1 disconnects (S2040) and the proxy response extension telephone 4b makes a proxy response (S2050).

  When the destination extension telephone 4a responds (S2030, Yes), a call between the calling telephone terminal 1 and the destination extension telephone 4a is established (S2031). When the end of the call is detected by the other party disconnection or on-hook operation (S2032, Yes), the end of call is processed (S2033), and this flow is finished.

  When the other party disconnection is detected (S2040, Yes), this flow ends.

  When the proxy response extension telephone 4b makes a proxy response (S2050, Yes), a call between the calling telephone terminal 1 and the proxy response extension telephone 4b is established (S2051). If the setting of the absence mode storage unit is the absence setting (S2060, Yes), a record is added to the absence setting table 3120 and the setting information processing numbers “1 to 3” corresponding to the setting are registered (S2061). Then, the end of speech is detected (S2070).

  If the absence mode storage unit is not set to absent (S2060, No) and the absent mode storage unit is set to transfer (S2062, Yes), a record is added to the absence setting table 3120 and set. The setting information / processing number “4” (transfer setting) and the transfer destination number corresponding to the information are registered, and the end of call is detected (S2070).

  Next, when the end of call detection (S2070) and the off-hook and the other party disconnection cannot be detected (S2070, No), the end of call detection (S2070) is performed again.

  Next, when off-hook and partner disconnection can be detected (S2070, Yes) in the detection of the end call (S2070), and when there is a record added to the absence setting table 3120 (S2072, Yes), the end of the call Processing (S2033) is performed. If no record is added to the absence setting table 3120 (S2072, No), a record is added to the absence setting table 3120, and setting information / processing number “1” (incoming call rejection setting) is registered (S2073). Then, the end of call processing (S2033) is performed.

  The embodiment of the present invention has been described above.

  In this embodiment, when the transfer destination is set at the time of proxy response, the setting information 3121, the setting number 3122, and the transfer destination telephone number 3123 are registered in the absence setting table 3120, but the present application is not limited to this. For example, the transfer destination may respond and shift to a call, and the transfer destination when the call ends is registered as the transfer destination telephone number. Thereby, even if the transfer destination further transfers, there is an effect that the transfer destination that made the last call can be called next time.

  Further, in the present embodiment, the processing content 3092 of the processing number table 3090 has been described by way of example of incoming call rejection setting, absence guidance setting, absence setting, and transfer setting, but the present application is not limited to this. For example, it may be linked to other devices such as external transfer to a telephone number of a mobile phone terminal (not shown) outside the telephone network 2 or notification to a mail address of the mobile phone terminal. Thereby, cooperation with a general-purpose communication terminal becomes possible.

DESCRIPTION OF SYMBOLS 1; Outgoing telephone terminal 2; Telephone network 3; Telephone control apparatus 4a by this invention; Receiving destination extension telephone 4b; Proxy answering extension telephone 4c; Transfer destination extension telephone 301; External line interface part 302; Exchange control part 303; 304; message response processing unit 305; message recording processing unit 306; message recording memory unit 307; transfer transmission processing unit 308; incoming call response detection unit 309; non-response mode storage unit 310; transfer destination storage unit 311; Unit 312; absence setting storage unit 313; proxy response detection unit

Claims (3)

A telephone main unit accommodating a plurality of extension telephones,
Proxy response detection means for detecting that another extension telephone has made a proxy response to an incoming call to any of the extension telephones;
Response processing storage means for storing a type of automatic response processing including call rejection, transfer or answering record in association with each of the extension telephones in advance,
When it is detected that an incoming call is received at one of the extension telephones and another extension telephone makes a proxy response, it is stored in the proxy response processing storage means for the subsequent incoming call to the extension telephone that has been subjected to the proxy response. A telephone main apparatus having an automatic response function linked to a proxy response, wherein automatic response processing of a type corresponding to the extension telephone is started. The telephone main device according to claim 1,
A telephone main unit having an automatic response function linked to a proxy response, wherein an incoming call to the extension telephone is rejected when an automatic response processing type corresponding to the extension telephone is not set in advance The telephone main device according to claim 1 or 3, wherein
The extension telephone whose automatic response process is activated by the proxy response operation, and receiving an incoming call from the telephone that has performed the proxy response process, easily cancels the automatic response process of the type corresponding to the extension telephone. A telephone main apparatus having an automatic answering function linked with a proxy answer.

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