JPH04291870A - Telephone dealing service system - Google Patents

Abstract

PURPOSE:To transmit the voice of a caller to an original call incoming party without forcing message reception to a person making a response in place of a callee concerning the telephone dealing service system of an exchange linked to a voice mail equipment. CONSTITUTION:Another telephone set excepting for a call destination telephone set responds to an incoming call, and the request of connection to the incoming call to the relevant call destination telephone set and the request of simultaneous connection to the voice mail equipment are transmitted. When the exchange detects this requests, the tripartite connection of the incoming call is executed among the voice mail equipment and the other telephone set, and the voice mail equipment records speaking voices.

Description

[Detailed description of the invention]

0001

[Industrial Application Field] This invention relates to a telephone answering service system of an exchange connected to a voice mail device. Pick-up services have traditionally been provided for telephone extensions at exchanges, but if you answer with a phone other than the destination phone, you often end up having to leave a message to the individual at the destination, so this type of pick-up service is not recommended. It is desired to reduce the burden on the person responding.

0002

2. Description of the Related Art FIG. 7 is an explanatory diagram of a conventional example. In FIG. 7, when the user of telephone A of exchange 70 makes a call and dials the number 3010 of telephone B, telephone B is called by exchange 70 and a ringing signal (ring sound) is generated. At this time, if the user of telephone B is absent, a pick-up service is provided by the exchange. With this service, when a user of telephone C installed far away from telephone B receives a call from telephone B when the user is not present, the user does not have to go all the way there, and can use a nearby telephone C to make the call. This is a service that allows you to respond. In this case, when the special number for the pick-up instruction is dialed (single digit or multiple digits), the subscriber lines of telephones A and C on the calling side are connected and a call can be made.

0003

[Problems to be Solved by the Invention] The conventional pickup service described above is a means of simplifying the process of answering a call to an absent telephone. Since this service is originally installed when there is no one around the first phone to call, in most cases the person you want to talk to is not available when you answer the call. For this reason, even if someone else is able to answer using a simple method, they often ask the caller what they would like to convey to the absentee person, write a memo, and take it to the location of telephone B. . In this way, there is a problem in that the responder (the user of telephone C) is forced to take on the message later, which becomes a burden, even though he or she has taken the trouble to answer. An object of the present invention is to provide a telephone answering service system capable of conveying the caller's voice to the original called party without forcing the person who answered the call to accept the message on his/her behalf.

0004

[Means for Solving the Problems] FIG. 1 is a first principle block diagram of the present invention, and FIG. 2 is a second principle block diagram of the present invention. In FIG. 1, 1 is an exchange, 10 is an incoming call means, 11 is a means for detecting simultaneous connection requests from other extensions to a voice mail device, 12 is a means for simultaneous connection to a voice mail device and a responder, 2
is a called telephone, 3 is another telephone near 2, and 4 is a voice mail device that operates in conjunction with the exchange 1. Further, in FIG. 2, 1, 10, 2 to 4 are the same as those in FIG. 1, 13 is means for detecting a transfer request from another extension to the voice mail device, and 14 is a transfer connection means. First of the present invention
When using a voice mail device to answer from another telephone instead of the called telephone and request simultaneous connection to the voice mail device, the caller's line, the voice mail device, and the other telephone may be connected to multiple telephones. The connection is made in the form of a phone call, and the content of the call is recorded on the voice mail device. Also,
The second aspect of the present invention is to connect the caller's line to the voice mail device when a request for transfer to the voice mail device is made from another telephone.

[0005]

[Operation] In the first principle configuration shown in Fig. 1, when the caller dials and calls the destination telephone 2 at the exchange 1, another nearby telephone 3 responds by, for example, picking up the phone because the caller is not present. . At this time, voice mail device 4
When you dial a specific number (special number) requesting simultaneous connection to the voice mail device, the simultaneous connection request detection means 11 from other extensions of the exchange to the voice mail device detects this and simultaneously connects the voice mail device and the responder. The means 12 is activated to simultaneously connect the lines of the other telephone 3 that answered the caller's telephone line and the voice mail device 4, thereby creating a three-way communication state.
Thereafter, the conversation of the person answering the other telephone 3 is recorded in the voice mail device 4 as a message addressed to the called party. This content can be obtained by making an inquiry to the voice mail device 4 from the called user using the conventional functions of the voice mail device 4, or
Alternatively, it is transmitted by a notification from the voice mail device 4.

In the second principle configuration shown in FIG. 2, as in FIG. 1, when the caller dials a special number requesting transfer to the voice mail device 4 from another telephone 3 because the destination telephone 2 is not available. When the user dials , the transfer request detection means 13 from another extension to the voice mail device of the exchange 1 detects this and activates the transfer connection means 14. The transfer connection means 14 is
At this time, the caller's telephone line is connected to the voice mail device 4,
It does not connect to other telephones 3. After this, voice mail device 4
In this case, when this connection is made, a notification is sent (via a control signal) through cooperation with exchange 1 that the call destination telephone has been transferred due to absence, so it is possible to receive a message from the answering device indicating that the target extension is absent. will be notified by voice. After this, the message is recorded by the same operation as a conventional voice mail device, and after the call is finished, the user of the called telephone 2 is notified by the same method as in the case of FIG. 1 above.

[0007]

Embodiment FIG. 3 is a processing flow of the first embodiment, FIG. 4 is a processing flow of the second embodiment, FIG. 5 is a connection diagram of the first embodiment, and FIG. 6 is a connection diagram of the second embodiment. 3 and 4 are processing flows executed by a control device (not shown) of the exchange, and are processing flows for implementing the first principle configuration and the second principle configuration, respectively.

First, FIG. 3 will be explained with reference to the connection diagram of the first embodiment shown in FIG. Here, in FIG. 5, 50 is a switchboard, 51 is a voice mail device, 52 is a caller's extension telephone (number 2000), 53 is a called party's extension telephone (number 3010), and 54 is another extension telephone.
(Number 3011) represents. In FIG. 3, the exchange 50 first changes the telephone number 52 from extension 2000 to extension 3010.
When a call to the telephone 53 is detected (30 in Fig. 3),
Due to the control operation of the exchange 50, the telephone 53 of extension 3010
(31). Thereafter, it is monitored whether the telephone 53 has answered (32), and if it has answered, the telephone 52 of extension 2000 on the calling side is connected to the telephone 53 of extension 3010 of the called party (33).

[0009] It is determined whether the telephone 53 does not respond and there is a response instruction from another extension (pickup or instruction using a special number indicating simultaneous connection to the voice mail device).
34). When there is a response instruction, the voice mail device is instructed to record a message from the telephone 52 of extension 2000 to the called extension 3010 (35). Next, the call line of the telephone 52 of extension 2000 and the extension 301 that answered
The telephone line of the telephone 54 of the third party and the telephone line of the voice mail device 51 are connected to the three parties to enable a telephone conversation (36). The connection in this case can be made using a conventionally known conference trunk or the like.

[0010] When this three-party call state occurs, the exchange 50
The user instructs the voice mail device 51 through the voice output device 500 that ``the content of the call to be recorded will be accepted as a message addressed to extension 3010.'' When a subsequent call is started (37), the contents of the call are recorded as a message in the voice mail device 51 and saved as a voice memory, and the stored contents are then sent in response to a request from extension 3010 or sent to the voice mail device. 51 and send the message after calling. In this way, the person answering the telephone 54 can:
The operation of recording the response content can be achieved with a single operation.

Next, the processing flow of the second embodiment shown in FIG. 4 is shown in FIG.
This will be explained with reference to the connection configuration diagram of the second embodiment. The first steps 40 to 43 are similar to steps 30 to 33 in FIG. 3 above, and in the subsequent step 44, it is determined whether there is a transfer instruction from another extension. In this case, it is determined whether the telephone 53 of the extension 3010 of the called party has dialed a special number requesting transfer connection to the voice mail device. When instructed, connect the calling line to the voice mail device 51,
Instruct the voice mail device 51 to record (45)
). At this time, the message ``The content of the call that will be recorded from now on is extension 301.''
The voice output device 500 instructs the user to accept the message as a message addressed to telephone number 0. Thereafter, based on the instruction from the exchange 50, the voice mail device 51 calls the extension 3010.
Record a message for the recipient. Subsequent voice mail device 51
The processing is the same as above.

0012

[Effects of the Invention] According to the present invention, when answering a call that is calling a remote telephone from another telephone, the burden placed on the person answering the call in the conventional manner has been replaced by a voice mail device. By working together, it is possible to reduce the burden on the person responding, and it is possible to reliably keep a record of the message content when responding with a simple operation.

[Brief explanation of the drawing]

FIG. 1 is a first principle configuration diagram of the present invention.

FIG. 2 is a second principle configuration diagram of the present invention.

FIG. 3 is a processing flow of the first embodiment.

FIG. 4 is a processing flow of a second embodiment.

FIG. 5 is a connection configuration diagram of the first embodiment.

FIG. 6 is a connection configuration diagram of the second embodiment.

FIG. 7 is an explanatory diagram of a conventional example.

[Explanation of symbols]

1 Exchange 10 Incoming call means 11 Detection means for simultaneous connection requests from other extensions to voice mail devices 12 Means for simultaneous connection between voice mail devices and responders 13 Detection means for transfer requests from other extensions to voice mail devices 14 Transfer connection Means 2 Call destination telephone 3 Other telephone 4 Voice mail device

Claims (2)

[Claims] [Claim 1] In a telephone answering service system of an exchange linked to a voice mail device, in response to an incoming call, a telephone other than the called destination telephone connects to the incoming call to the called destination telephone and connects to the voice mail device. A telephone answering service characterized in that when a simultaneous connection request is sent, when the exchange detects the request, the incoming call is connected to the voice mail device and the other telephone, and the voice mail device records the voice of the call. method. [Claim 2] In a telephone response service system of an exchange linked to a voice mail device, a request is made from a telephone other than the called destination telephone to transfer and connect the incoming call to the called destination telephone to the voice mail device. A telephone answering service system characterized in that when the controller of the exchange detects the request, it connects the incoming call to a voice mail device, and the voice mail device returns a response to the incoming call and records the message. .