JPH04357750A - Reply delay time automatic absence registration system - Google Patents

Abstract

PURPOSE:To utilize the service effectively by realizing the absence reply service even when registration for reply service execution is forgotten during absence relating to the reply delay automatic absence registration system. CONSTITUTION:The system is provided with a timer 16 implementing count- down for a prescribed time from the start of a call of a called terminal equipment by a caller terminal equipment, an automatic absence registration means 18 started when the system does not reply within a time set by the timer 16 and registering it that a called party is absent, and an automatic reply means 20 started on the condition of absence registration and implementing the absence reply service, and when no reply comes within a time set by the timer 16, the automatic absence registration means 18 makes the absence registration and the automatic reply means 20 makes automatic reply to the caller during absence registration.

Description

[Detailed description of the invention]

0001

[Industrial Application Field] The present invention enables the delay in the first response when a call is received, without the need for each person to go through the trouble of registering for a service such as rejecting a call or forwarding a call when the person is away from the office or leaving the office. This invention relates to a response delay automatic absence registration system that automatically registers call forwarding or call rejection and assumes the call is absent.

0002

2. Description of the Related Art In recent years, various switching services have been provided in the field of switching equipment, such as forwarding telephone services and answering machine services. For example, if we take phone forwarding services as an example, there are two types: delayed response forwarding method and missed registration forwarding method. In delayed response forwarding method, after calling for a certain period of time (response delay timing), a pre-registered call is made. The call is forwarded, and in the absent registration forwarding method, after the absent registration, the call is forwarded to the registered forwarding destination.

0003

[Problem to be Solved by the Invention] However, in the former method, the call is not transferred unless the call continues for a certain period of time, and the caller may become impatient and disconnect the call, resulting in the service not being executed. many. Furthermore, in the latter case, the user often forgets to register his/her absence and is left unable to make a call (calling), which often results in the service not being used effectively.

[0004] Furthermore, in both the former and latter cases, the user may forget to cancel the registration of the service, and the transfer service may be executed even though the user is at home or present.

[0005] The present invention has been made against the above-mentioned background, and its primary purpose is to automatically register a service and provide immediate service. The second purpose is to automatically cancel registration of services.

[0006]

[Means for Solving the Problems] The present invention will be explained according to the principle diagram shown in FIG.

The first purpose is to provide a timer 1 that counts down a certain period of time from the start of a call to the called party terminal by the calling party terminal.
6, an automatic absence registration means 18 which is activated when the called party does not respond within the time set by the timer 16 and registers that the called party is absent, and an absence registration by the automatic absence registration means 18 is in progress. This can be achieved by a means equipped with an automatic response means 20 that is activated on the condition that the absence response service is provided.

[0008] A second object of the present invention is to further, in each of the above configurations, after the automatic absence registration means 18 registers the absence, the absence registration is performed on the condition that a call originating from the terminal with which the absence registration has been made is detected. This can be achieved by providing an absent registration canceling means 24 for canceling the registration.

[0009]

[Operation] When a call arrives from a caller, if there is no response within the time set by the timer 16, the automatic absence registration means 18 registers the absence, and from then on, during the absence registration, the automatic response means At 20, the caller is automatically answered.

[0010] Here, the timer 16 is a timer 16 that can measure the response delay timing described above. For example, in addition to the timer 16 that times out when the ring tone is counted five times, This refers to the timer 16, etc., which times out one minute after receiving the signal. In short, it is sufficient to provide a certain response grace time. Further, it is more preferable that the subscriber is allowed to freely set the set time of the timer 16.

[0011] The automatic answering means 20 also provides an absence response service, such as an automatic transfer means 26 for transferring a call to a pre-registered terminal, an answering machine registration means 28 for registering a caller's message, and an answering machine for registering a caller's message. It is possible to activate one or more means selected from various exchange services, such as an incoming call rejection means 30 that rejects a call from a caller, and an absence processing means 32 based on cooperation between the exchange and a host computer. These various means are realized by the call control means 22. The absence processing means 32, which is based on cooperation between the exchange and the host computer, does not control calls or provide exchange services only by the exchange, but the host computer receives information from the exchange and manages and controls the exchange services on the host computer side. This is a method to do this.

[0012] Here, the automatic transfer means 26 is more convenient if it has a day/night registration section for separately registering transfer destinations for day and night. Judgment between day and night is made using a day/night discrimination clock.
For example, 8:00 to 20:00 is considered daytime, and 20:00
0 to 8:00 the next day, or switching the service system between day and night at relay stations (relay stations switch between day and night to change rates, etc.) The judgment may be made accordingly. Specifically, the automatic transfer means 26 is provided with day/night discrimination means, and if it is daytime, the information is transferred to a terminal registered as daytime compatible;
If it is night, the data will be transferred to a terminal registered for night use.

[0013] If the answering machine registration means 28 is provided, after automatic absence registration, the incoming call is transferred to the answering machine registration means 28, and a message from the caller is registered. If the incoming call rejection means 30 is provided, a call rejection response is made at the same time as the call arrives, and the call is busy.

[0014] After automatic registration, the automatic response means 20 immediately responds without waiting on the timer 16, making it possible to provide a responsive service system.

[0015] Next, the second purpose is to cancel the absence registration cancellation means 24 on the condition that after the automatic absence registration means 18 registers the absence, the call detection means detects a call.
This can be achieved by canceling the absentee registration. That is, when the subscriber returns to his/her own terminal and makes a call, the absentee registration is automatically canceled.

[0016] Here, there is provided an executed service registration means for registering an executed service performed during the absentee registration, and the absentee registration canceling means 24 is provided in the executed service registering means.
If the subscriber is provided with an executed service notification means that notifies the executed service registered on the calling party's terminal when the absentee registration is canceled, the subscriber can easily know what services were executed during the absentee registration. can be known. When you receive this notification, for example, you learn that you have been registered as an answering machine.
Play the answering machine message.

[0017]

[Embodiment] An embodiment of the present invention will be described with reference to FIGS. 2 to 6.

FIG. 2 shows a private branch exchange 1 showing an embodiment of the present invention.
0 is a diagram showing an example of 0. This private branch exchange 10 includes
Subscriber extension terminals a, b, and c are accommodated, and
The office line CBT-A and trunk line PVT-A are connected, and
A digital talkie trunk D-TKT is connected.

The private branch exchange 10 also has a central processing unit 12 and a main memory 14, and the central processing unit 12 has a response delay timing timer 16, and when the timer 16 does not respond within the time set, an automatic absence registration means 18 that is activated to register that the called party is absent; an automatic response means 20 that is activated and performs an absence response service on the condition that the automatic absence registration means 18 is registering an absence;
After the automatic answering means 20 activates the call control means 22 for executing various answering services, and the automatic absence registration means 18 registers the absence, the absence registration is canceled on the condition that a call is detected. Absence registration cancellation means 24 is provided.

Here, as shown in FIG. 3, the call control means 22 includes automatic transfer means 2 for transferring calls to registered terminals.
6. Answering machine registration means 28 for registering the caller's message
, an incoming call rejection means 30 for rejecting a call from a caller, and an absence processing means 32 that cooperates with the host and passes control to the host. Which of these is used depends on the terminal user's choice.

The main storage device 14 is provided with a terminal control management table 34, an automatic absence registration index table 36, and an automatic absence registration table 38.

The terminal control management table 34 is shown in FIG.
As shown in a) and (b), for each extension terminal, the unregistered flag of the automatic absence registration service of the present invention is set for each extension terminal.
0”, automatic absence registration flag “1” indicates that the automatic absence registration service has been registered, but automatic absence has not been registered by this service, automatic absence has been registered by this service. It has an automatic absence registration display flag 40 in which the registration flag "2" is set.This automatic absence registration display flag 40 includes the automatic absence registration means 1.
8. The various flags mentioned above are set by the absentee registration canceling means 24.

As shown in FIG. 5(a), the automatic absence registration index table 36 is for registering link numbers for absence response service indexes corresponding to extension terminals, and is used to register link numbers for absence response service indexes corresponding to extension terminals. When a special number is called from a terminal to register a response service, a link number is determined corresponding to the extension terminal, and the link number is registered corresponding to the extension terminal.

The automatic absence registration table 38 corresponds to the link number of the automatic absence registration index table 36,
As shown in FIGS. 5(b) and (c), it has an index link number,
This registers the day/night absence response service corresponding to the index link number. That is, in the area with the link number, the absence response service to be executed when the absence registration flag is set in the automatic absence registration flag of the details control management table is registered together with the day/night type. Here, as shown in FIGS. 5(b) and 5(c), a call forwarding service and a call rejection service are provided, and furthermore, forwarding destinations in the call forwarding service are provided corresponding to extension terminals. What kind of absence response service is provided during absence registration is determined by the terminal user's selection. That is, prior to executing the automatic absentee registration service of the present invention, the terminal user specifies a special number from his/her own terminal in advance.
What kind of absence response service should be executed during absence registration is selected and registered.

The procedure of the automatic absence registration service according to this embodiment will be explained below with reference to the flowcharts of FIGS. 6 to 8.

First, the registration process of the automatic absence registration service will be explained with reference to FIG. Extension Terminal B has a special number in advance and provides a call answering service (call rejection or call forwarding) during the day and night.
When specifying call forwarding, also register the forwarding destination extension number.

As shown in FIG. 6, when extension terminal b makes a call and performs a special number operation, the call information is first analyzed (step 101), and the numbers specified by the caller as the special number are extracted. The numbers are analyzed (step 102). When the number is analyzed, it is determined what kind of absence response service, etc., the number means (step 103). Finally, registration for the automatic absentee registration service is performed (step 104). Here, first, the link number n of the "automatic absence registration index table 36" in FIG. 2 corresponding to the extension terminal is determined. Then, the day/night absence response service and forwarding destination extension number c are written in the "automatic absence registration table 38" in FIG. 2 corresponding to the link number n. At the same time, the flag for automatic absence registration of extension terminal b in the "terminal control management table 34" in FIG. 3 corresponding to the extension terminal is set to "1".

Next, the execution process of the automatic absence registration service will be explained with reference to FIG. When a call is received from extension terminal a, central office line CBT-A, or trunk line PVT-A, the call is received at extension terminal b (step 111). Then, it is determined whether there is a response within the time set by the timer 16. Here, the timer 16 counts down the ringing tone until the time is up, that is,
If there is a response within the response delay timing, normal call processing is performed (step 112), and if there is no response within the response delay timing, the automatic absence registration means 18 is activated (step 113).

When the automatic absence registration means 18 is activated, first, the "terminal control management table 34" corresponding to extension terminal b is indexed (step 114). Then, it is determined whether the contents of the automatic absence registration flag in this table are 0, 1, or 2 (step 115). If the flag is 0, the automatic absentee registration service is unregistered, so the absentee response service is not executed and the calling party continues to call (step 116).

Since the automatic absence registration flag is "1" and the automatic absence registration service is being registered, the automatic absence registration means 18 executes the absence registration execution process and performs automatic absence registration.

[0031] The absentee registration execution process is carried out by "
The flag for automatic absence registration in the terminal control management table 34 is set to ``2'' = automatic absence registration in progress (step 117), and then the automatic response means 20 is activated. The automatic response means 20 reads the link number n of the "automatic absence registration index table 36" and then executes the call forwarding service as a day/night absence response service from the "automatic absence registration table 38" corresponding to the link number n. , reads the transfer destination extension number c, and calls the extension terminal c (step 118).

Subsequent calls to extension terminal b will be processed immediately at step 118 since the automatic absence registration flag in the "terminal control management table 34" corresponding to extension terminal b is "2".
Then, the automatic answering means 20 is activated and transfers the call to extension terminal c.

[0033] If the missed answering service rejects incoming calls,
Even after the response delay time has elapsed, the call continues and the response is monitored. All subsequent calls to extension terminal b will be busy, or the digital talkie trunk D-TKT will be captured and the caller will be notified of the caller's absence.

Finally, the call release process will be explained according to the flowchart shown in FIG. When extension terminal b, which is registered as absent, makes a call, the call detection means detects the call information (step 1).
21). Then, the "terminal control management table 34" corresponding to extension terminal b is read out and the status is changed to "in use", and the absence registration canceling means 24 reads out the "terminal control management table 34" corresponding to extension terminal b, and the automatic absence registration flag is set. If it is "2", the absence registration is canceled by returning it to "1" (step 122). And digital talkie trunk D-
It captures the TKT, sends an automatic absence registration cancellation tone to extension terminal b, and notifies the type of service performed during automatic absence registration (step 123).

Note that the automatic absentee registration service itself according to the present invention can be canceled by operating a special number from the terminal. For example, when the push button ##0 is pressed, the automatic absentee registration flag becomes "0" and the actual absentee registration service is canceled. The registration of the invention service itself is cancelled.

[0036] Even if the absence response service is to reject calls, the processing flow is the same, and the ``automatic absence registration table 3''
8" by increasing the out-of-office response service flag.
It is also possible to link with voice mail and host computers.

In this embodiment, the extension terminal only registers in advance (at the time of service entry, seat change, etc.), and thereafter, the absent state is registered only based on the response delay condition without doing anything. Also, the application range is wide because the type of absence can be changed between day and night depending on the registration method. For example, if you register extension terminal B to reject calls during the day and send calls to an answering machine at night, if a call arrives while you are away during the day and you do not answer within the daytime response delay timing, Calls are automatically rejected. After that, simply using the extension terminal will cancel the call rejection.

Further, if there is no incoming call or if there is no response delay even if there is an incoming call, there is no need to do anything because the incoming call rejection state does not occur.

[0039] If you register an answering service as an absentee response service for night calls, you will receive calls after you leave work at night.
If you do not answer within the evening response delay, your call will automatically be forwarded to your answering machine, and all subsequent calls will be immediately forwarded to your answering machine. If you call your extension terminal when you go to work the next day, call forwarding will be canceled and you will hear the cancellation tone. If you hear the release tone, listen to the answering machine tape and receive the message. Also, if there is no incoming call, or if there is no response delay even if there is an incoming call, the call forwarding status will not occur.
Even if I make a call from the extension terminal the next day, I cannot hear the release tone.

[0040]

[Effects of the Invention] In the present invention, there is no need to register the absence status, so there is no need to remember a special number for registration.
There is no need to forget to register for the response service when you are out of the office. And since it is canceled just by making a call, there is no need to remember the special number. Furthermore, since the absence state can be combined with additional services, it is expandable and can provide high serviceability.

[Brief explanation of drawings]

[Figure 1] Principle diagram of the present invention

[Fig. 2] Block diagram of a private branch exchange showing one embodiment of the present invention

[Figure 3] Block diagram showing call control means

[Figure 4]
Diagram showing terminal control management table

[Figure 5] Diagram showing automatic absence registration index table and automatic absence registration table

[Figure 6] Registration process flow diagram of automatic absentee registration service

[Figure 7] Execution processing flow diagram of automatic absence registration service

[Figure 8] Flow diagram showing call cancellation processing

[Explanation of symbols]

a, b, c　Extension terminal 10 Private branch exchange 12 Central processing unit 14 Main memory 16 Timer 18 Automatic absence registration means 20 Automatic response means 22 Call control means 24 Absence registration cancellation means 26 Automatic transfer means 28 Answering machine registration method 30. Call rejection method 32 Absence processing means 34 Terminal control management table 36 Automatic absence registration index table 38 Automatic absence registration table 40 Automatic absence registration display flag

Claims (3)

[Claims] [Claim 1] A timer (16) that counts down a certain period of time from the start of a call to a called party terminal by the calling party terminal;
an automatic absence registration means (18) that is activated when the called party does not respond within the time set by the timer (16) and registers that the called party is absent; and the automatic absence registration means (18).
an automatic response means (20) that is activated to perform an absence response service on the condition that an absence is registered by the timer (16);
The automatic absence registration means (18) registers the absence, and thereafter,
A response delay automatic absence registration system characterized in that the automatic response means (20) automatically answers the caller during absence registration. 2. The automatic answering means (20) includes an automatic forwarding means (26) for forwarding a call to a terminal registered in advance as an absent response service, and an answering machine registration means (26) for registering a caller's message. 28), an incoming call rejection means (30) for rejecting a call from a caller, and an absence processing means (32) based on cooperation between an exchange and a host computer. The response delay automatic absence registration system according to claim 1, characterized in that: 3. Absent registration canceling means (24) for canceling the absent registration on condition that, after the automatic absent registration means (18) has registered the absentee, a call from the terminal with which the absentee registration has been registered is detected. 2. The response delay automatic absence registration system according to claim 1, further comprising: