JP2008097532A - Information processor, information processing method, and information processing program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information processor, an information processing method and an information processing program which present a manual content according to an operator's skill level. <P>SOLUTION: The information processor, which is connected with a managing server 40<SB>1</SB>which manages an operator information and the manual content and an authentication server 40<SB>2</SB>which performs a verification process of the operator, which the operator uses as a terminal, has a display which displays the manual content, an operator information acquisition means 71 to acquire the operator information, a content acquisition means 72 to acquire the manual content, a reproducing means 73 which reproduces, according to an operator's mastery stage which is judged based on a skill level information which shows the operator's skill level which is contained in the operator information, either a still image content which shows a work order or a moving image content contained in the manual content, and a displaying means 74 which displays on the display the reproduced manual content. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to an information processing apparatus, an information processing method, and an information processing program for presenting manual content according to the proficiency level of an operator.

  In recent years, in the manufacturing industry, with the overseas shift of production bases and the increase in the employment rate of temporary employees, the number of new workers who need to acquire technology has increased, and there has been a delay in improving the educational environment for these workers and an increase in educational costs. It is a problem.

  In response to these problems, there is an electronic manual using multimedia contents as a tool for supporting worker education work, and various support systems using the electronic manual have been proposed. For example, there is an electronic manual creation function that captures video from the manual creation screen and converts the comment corresponding to the video into text by voice input. Based on the created electronic manual, a system for training workers, beginners and experts There is a system that has a motion analysis function that compares and analyzes videos recorded in the same screen on the same screen, and that educates workers using an electronic manual created based on the results of motion analysis.

By introducing such a system, it is possible to prepare an educational environment that allows new workers to learn the elemental technologies required in the work process, and a working environment that allows workers on the production line to maintain the work pace ( For example, see Patent Document 1).
JP 2002-297793 A

  However, in order to reduce the cost for educational work, it is important to familiarize the worker in a short period of time (to perform work without quality problems within a predetermined time).

  Regardless of Japanese Patent Laid-Open No. 2002-297793, the system using the current electronic manual is mainly intended for elemental technology in the work process, and is intended to acquire assembly work that is actually performed on the production line. There are few things that are used in, and there is no one that aims at mastering the assembly work, but presenting an electronic manual according to the proficiency level of the worker and not getting the worker to master in a short time .

  Also, in the manufacturing industry, the increase in production management and quality control costs associated with high-mix low-volume production is also a problem, and in order to reduce costs, workers who are on the production line have completed a certain level of technical acquisition. Therefore, it is important to work with an awareness of improving productivity and maintaining quality.

  In a system using a conventional electronic manual, the worker can change the work process by changing the function, work procedure, parts, and responding to market complaints within a set time period so that work can be performed without any quality problems. There is no function that encourages workers on the production line to perform work with the consciousness of improving productivity and maintaining quality, such as the function that is well known.

  An object of the present invention is to provide an information processing apparatus, an information processing method, and an information processing program that present manual content according to the level of proficiency of an operator in view of the above-described problems of the prior art.

  In order to achieve the above object, an information processing apparatus according to the present invention presents a worker with information based on worker information including worker information including skill level information indicating a worker's skill level, and the worker information. An information processing apparatus used as a terminal by a worker, to which a management server having a database function for managing manual contents and an authentication server for performing worker authentication processing are connected, and a manual managed by the management server Obtained by a display device for displaying content, worker information acquisition means for acquiring worker information managed by the management server, content acquisition means for acquiring manual content managed by the management server, and the content acquisition means Among the still image content and the moving image content indicating the work procedure included in the manual content, the work According to the proficiency level of the worker determined based on the proficiency level information included in the worker information acquired by the information acquiring means, a reproducing means for reproducing either one of them, and the manual content reproduced by the reproducing means And display means for displaying on the display device.

  Thereby, the information processing apparatus of the present invention acquires the proficiency level information included in the worker information from the management server, and reproduces and displays the manual content on the terminal used by the worker based on the acquired proficiency level information. Can be made. Therefore, it is possible to present manual content according to the proficiency level of the worker.

  In order to achieve the above object, the information processing apparatus of the present invention relates to a work procedure presented by the reproduced manual content when the reproduction unit reproduces the manual content acquired by the content acquisition unit. When there is point moving image content indicating the point of the work procedure, the point moving image content is automatically reproduced according to the proficiency level of the operator determined based on the proficiency level information.

  In order to achieve the above object, the information processing apparatus according to the present invention, when reproducing the point video content according to the proficiency level of the operator determined based on the proficiency level information in the display means. A window for displaying the reproduced point moving image content is activated.

  In order to achieve the above object, the information processing apparatus according to the present invention displays the reproduced point moving image content according to an operator's proficiency level determined by the display means based on the proficiency level information. The window to be activated is activated until the reproduction of the point moving image content is completed.

  As a result, the information processing apparatus of the present invention can effectively present the points of the work procedure to be learned to the worker who has a low learning level when the worker learns the work procedure.

  In order to achieve the above object, the information processing apparatus according to the present invention is configured so that the display unit has point video content indicating points of the work procedure related to the work procedure presented by the manual content acquired by the content acquisition unit. The user interface for instructing the reproduction is made valid or invalid according to the proficiency level of the operator determined based on the proficiency level information.

  As a result, the information processing apparatus according to the present invention allows the worker to acquire the points of the work procedure only when he / she wants to confirm the points of the work procedure for the worker who has reached a certain level of proficiency when he / she learns the work procedure. Can be presented.

In order to achieve the above object, an information processing method of the present invention presents to a worker based on worker information indicating information related to a worker including proficiency level information indicating the proficiency level of the worker, and the worker information. An information processing method in an information processing apparatus, which is connected to a management server having a database function for managing manual contents and an authentication server for performing worker authentication processing and used as a terminal by a worker and provided with a display device The worker information acquisition procedure for acquiring worker information managed by the management server, the content acquisition procedure for acquiring manual content managed by the management server, and the manual content acquired by the content acquisition procedure Of the still image content and the moving image content indicating the work procedure, the work information obtained by the worker information obtaining procedure is obtained. User information contained in, is determined based on the skill information indicating the operator's proficiency, a reproduction procedure according to familiarization phase of the worker, to reproduce either,
A display procedure for displaying the manual content reproduced by the reproduction procedure on the display device.

  Thus, the information processing method of the present invention acquires the proficiency level information included in the worker information from the management server, and reproduces and displays the manual content on the terminal used by the worker based on the acquired proficiency level information. Can be made. Therefore, it is possible to present manual content according to the proficiency level of the worker.

  In order to achieve the above object, an information processing program according to the present invention presents a worker with information based on worker information including worker information including proficiency level information indicating a worker's proficiency level and the worker information. An information processing program in an information processing apparatus, which is connected to a management server having a database function for managing manual contents and an authentication server for performing worker authentication processing, and used as a terminal by a worker and provided with a display device A worker information acquisition unit that acquires worker information managed by the management server, a content acquisition unit that acquires manual content managed by the management server, and a manual content acquired by the content acquisition unit. Among the still image content and the video content indicating the work procedure included in the operator Reproduction means for reproducing either one according to the level of proficiency of the worker determined based on proficiency level information indicating the proficiency level of the worker included in the worker information acquired by the information acquisition means, and the reproduction The manual content reproduced by the means is caused to function as display means for displaying on the display device.

  As a result, the information processing program of the present invention acquires the proficiency level information included in the worker information from the management server, and reproduces and displays the manual content on the terminal used by the worker based on the acquired proficiency level information. You can make your computer work. Therefore, it is possible to present manual content according to the proficiency level of the worker.

  The present invention can provide an information processing apparatus, an information processing method, and an information processing program that present manual content according to the proficiency level of an operator.

DESCRIPTION OF EMBODIMENTS Hereinafter, preferred embodiments of the present invention (hereinafter referred to as “embodiments”) will be described in detail with reference to the drawings.
[Embodiment 1]
FIG. 1 is a diagram illustrating a configuration example of a system according to the first embodiment of the present invention.

The system shown in FIG. 1 is used in an environment where product manufacturing and process management operations are made up of a production zone having a line where an operator manufactures a product and a technical zone where an administrator manages the manufacturing process of the product. An information processing apparatus 10 (hereinafter referred to as “manager terminal 10”) used as an administrator terminal for controlling manual content set in a production area and presented to an operator by an administrator. Information processing devices 20 _{1 to} 20 _n (hereinafter referred to as “worker terminals 20 _n ”) used as worker terminals for displaying manual content, and management installed in the technical zone Information processing device 30 ₁ used as an administrator terminal for collecting manual content materials to be presented to the worker by the operator (hereinafter referred to as “content capturing worker terminal 30 ₁ ”), tube Information processing device 30 ₂ (hereinafter referred to as “manual creator terminal 30 ₂ ”) used as an administrator terminal for creating and editing manual content to be presented to the operator by the administrator, worker terminal 20 _n Management server 40 ₁ having a database function for managing worker information including information relating to a worker including manual content to be presented to the user and proficiency level information indicating the proficiency level of the worker, management for performing worker authentication processing server 40 ₂ and is, LAN built by public line and a radio network (Local Area network), is connected to the network 50 of the WAN (Wide Area network), the management terminal 10 via the network 50, the manual content management server 40 ₁ is managed by controlling based on operator information, the operator terminal 20 _n, workmanship per worker It is intended to display the manual content in accordance with the proficiency and.

  As described above, the system shown in FIG. 1 is maintained in a product manufacturing environment, and manual content corresponding to the level of proficiency that is the level of skill acquisition for each worker is displayed. In addition, it is possible to let the worker who has mastered to some extent perform the work with an awareness of productivity improvement and quality maintenance.

  Hereinafter, how the system of the present embodiment presents manual content to the worker will be described with reference to FIGS.

  FIG. 2 is a diagram illustrating an example of a learning stage according to the first embodiment of the present invention.

  In the present embodiment, the proficiency level of the worker is divided into a plurality of stages (hereinafter referred to as “learning phases”), and manual content corresponding to each proficiency phase is presented.

  As shown in FIG. 2, the learning phase is first divided into two stages, an education / work training period until standing on the line and an actual work period on the line, taking into account the worker's learning process. Further, the education / work training period is divided into a “work outline acquisition period” and a “procedure memory period” representing the education stage and a “target time achievement period (1)” representing the work training stage. The actual work period is divided into a “target time achievement period (2)” representing an achievement stage and a “speed-up / quality improvement period” representing a growth stage. The “target time achievement period” includes the “target time achievement period (1)” and the “target time achievement period (2)”, and approaches a certain amount of the target time which is the optimum work time for the work process. The “target time achievement period (1)” of the work training period is defined as “target time achievement period (2)” of the actual work period until the target time is reached.

  The proficiency level of the worker shifts from the “work outline acquisition period” in the education stage to the “speed up / quality improvement period” in the growth stage through the “target time achievement period” in the achievement stage. The transition of the learning phase varies depending on the characteristics of each worker. For example, one worker follows a process in which the proficiency phase transitions sequentially, and another worker skips some proficiency phases and moves to the next phase, or when two proficiency phases overlap. is there.

  The system according to the present embodiment includes manual contents that are optimal for the training / work training period and the actual work period, among the learning phases in which the learning process of the worker is divided into four stages. In the training / work training period such as “work outline acquisition period”, “procedure memory period”, and “target time achievement period”, contents explaining the work sequence (procedures) and points of still images to the worker (video / audio) In the actual work period of “speed up / quality improvement period”, contents for navigating the work by moving images / sounds are provided. Furthermore, during the training and work training periods such as the “work outline acquisition period”, “procedure memory period” and “target time achievement period”, the “work outline acquisition period” and “procedure memory period” education period and “target time achievement” In the “training period” work training period, the manual content presentation method and the functions available to the operator differ depending on the level of proficiency.

  FIG. 3 is a diagram showing an example of content presentation according to the learning phase according to the first embodiment of the present invention.

  For example, in the case of a worker who has undergone a learning process as shown in FIG. 3, the “work summary acquisition period” is between 1 and 2 works, the “procedure storage period” is between 3 to 17 works, Between 17 to 22 units, a still image content explaining the work order (assembly order) and its points is presented as the “target time achievement period”. At this time, for the procedure that becomes a point in performing the work, the point of the work procedure is presented in an easy-to-understand manner by means of a point video. After these learning processes, after the number of works 22 and later, video / audio contents for navigating to work at a high tempo while maintaining the production quality are presented as “speed-up / quality improvement period”. In this way, the optimal content is presented according to the level of proficiency of the worker, and the learning phase is shifted (in this embodiment, the operation mode corresponding to the learning phase is changed to “work outline acquisition period” and “procedure. “Memory period” is “education mode”, “target time achievement period” is “work training mode”, and “speed-up / quality improvement period” is “pace distribution mode”).

  In FIG. 3, the number of defects (number of product defects) is shown as a bar graph, and the work time (sec) is shown as a line graph. These two elements are used as indicators of proficiency (reference values (working speed: target time achievement rate, quality result: defective product occurrence rate)) when judging the proficiency level of the worker (shifting the proficiency phase) It is done. The proficiency level determination using the proficiency level index (reference value) will be described below with reference to FIG. In addition, in the present embodiment, the proficiency level index is composed of two elements of the work speed and the defective product occurrence rate, so that the work procedure storage status and work error status can be quantitatively expressed, and the system is prepared. The point is information that can be automatically detected by various sensors on a given line.

  FIG. 4 is a flowchart showing a main processing procedure of content presentation according to the learning phase of the system according to the first embodiment of the present invention.

  The presentation of the optimum manual content according to the proficiency level of the worker described with reference to FIGS. 2 and 3 will be described with reference to FIG.

  First, in the system of the present embodiment, the proficiency level of the worker is input (S1). Here, the input proficiency level is data relating to the proficiency level among the logs recorded in the system as the worker information after the worker finishes the work.

  Next, based on a proficiency level index (reference value) set in advance, an operator's proficiency stage (learning phase) is determined (S2), and the corresponding proficiency phases ("work outline acquisition period", "procedure memory period") are determined. ”,“ Target time achievement period ”education / work training mode and“ Speed up / Quality improvement period ”pace distribution mode) (S3), the optimal manual content until the work process is completed (S4 or S6) Is presented (S5 or S7).

  If the proficiency level is the education / work training mode (when S3 is YES) in the “work summary acquisition period”, “procedure memory period”, and “target time achievement period”, explain the work sequence (procedure) and its points Still image content to be presented. At this time, a point animation is presented for the procedure that becomes a point in performing the work (S5).

  Also, when the proficiency level is in the “speed up / quality improvement period” pace distribution mode (when S3 is NO), video / audio content is presented to navigate to keep working at a good tempo while maintaining production quality. (S7).

  Finally, when the work process ends (when S4 or S6 is NO), the proficiency level of the worker at the end time is recorded in the system.

  In the following, a description will be given of what functional configuration the present embodiment realizes for the presentation of the manual content described so far with reference to FIGS.

  FIG. 5 is a block diagram illustrating a functional configuration example of the administrator terminal 10 according to the first embodiment of the present invention.

  The administrator terminal 10 illustrated in FIG. 5 includes a control unit 101, a communication unit 102, a storage unit 103, and a screen display unit 104.

  The control unit 101 has various applications such as an input / output function such as keyboard input and screen output, a hard disk (HD: Hard Disk), and a memory management function by an OS (Operating System) which is basic software installed in the administrator terminal 10. Basic functions that are commonly used are provided to control the entire shim system of the administrator terminal 10. This embodiment is also based on the assumption that it operates on an OS that is basic software, and has a manual content control unit that controls manual content.

The communication unit 102 includes devices (worker terminals 20 _n , administrator terminals 30 ₁ and 30 ₂ , management servers 40 ₁ , authentication servers) having communication devices on the network 50 such as a LAN and a WAN constructed by public lines and wireless lines. The server 40 ₂ ) transmits / receives worker information, information on manual contents, content data such as moving images, still images, sounds, or characters by bidirectional communication.

The storage unit 103 is a storage device and medium such as a hard disk and a memory. Hard disk, various kinds (including software for realizing the manual content control module.) Application software and data for various application software (including operator information and documentation content acquired from the management server 40 _1.) And the like, held in the disk space To do. The memory temporarily stores various application software execution programs (including software execution programs that implement a manual content control function), data related to the programs being executed, and the like.

  The screen display unit 104 is a device that displays characters, graphics, images, and the like. Two-dimensional and three-dimensional graphics (bitmaps, characters, graphics, and the like) generated by various application software execution programs installed in the administrator terminal 10 are displayed. Etc.) are displayed.

  The administrator terminal 10 shown in FIG. 5 has a manual content control unit 60.

  The manual content control unit 60 includes an operator information acquisition unit 601, a proficiency level determination unit 602, and a content setting unit 603.

Operator information acquiring unit 601 acquires the worker information indicating information on the operator that is registered in the management server 40 _1. A configuration example of worker information data acquired by the worker information acquisition unit 601 is shown in FIG.

Operator information, operator ID, proficiency is constituted by the data of the representative work and playback speed, these data are associated with each worker, managed by the management server 40 _1.

  The worker ID is an ID for identifying the worker. The worker ID is set when the worker is registered. The worker ID is acquired by the worker information acquisition unit 601 and is referred to when specifying the worker as the manual content presentation target in the manual content control unit 60.

The proficiency level is composed of data on work speed and product defect occurrence rate. The work speed is the time (T) that it takes for the worker to start and end the work. During the work, the total number of frames (F) of the video that is the manual content presented to the worker terminal 20 _n is calculated. FPS (Frame Per Second) value (F / T) divided. FPS is generally an index representing the smoothness of a moving image, and indicates how many images are displayed per second. The product defect occurrence rate indicates the rate of occurrence of defective products among the products manufactured by the worker during work. The proficiency level is updated by the manual content presentation function in the worker terminal 20 _n when the worker finishes the work. The proficiency level is acquired by the worker information acquisition unit 601 and is referred to in the manual content control unit 60 when determining the learning technique (skilling phase) in the work technique and work procedure of the worker who is the target of manual content presentation. The

  The work in charge indicates the work that the worker is in charge of, and is set assuming the work that the worker performs in the production process line in the production line. The work in charge is acquired by the worker information acquisition unit 601, and is in charge of the manual content control unit 60 when a change is necessary based on the change of the work in charge of the worker who is the target of manual content presentation or a change in the proficiency level. Work is changed.

The playback speed depends on the proficiency level of the worker with respect to the FPS value (F / T) divided by the total number of frames (F) of the video that is the manual content presented to the worker terminal 20 _n during the work. for the purpose of such technology acquisition and operation of pace, for presenting a manual content to the operator terminal 20 _n, videos coefficient to adjust the playback speed (w) (or, also referred to as a weighting factor.) the operator of This is a value (w * (F / T)) multiplied by the target time (T) (or also referred to as a reference time) for completion of work in charge work. The reproduction speed is acquired by the worker information acquisition unit 601 and is changed in the manual content control unit 60 according to the proficiency level of the worker who is the target of manual content presentation.

Returning to FIG. 5, the proficiency level determination unit 602 is based on the proficiency levels (“work speed” and “product defect occurrence rate”) included in the worker information acquired by the worker information acquisition unit 601. Determine the proficiency level (learning phase) of the work skills and work procedures of the worker who is the subject of content presentation, and aim to acquire technical skills for the workers (the "work outline acquisition period" and "procedure memory period" education stage) (Hereinafter referred to as “education mode”). ) Or the purpose of work training (the training stage of “target time achievement period”) (hereinafter referred to as “work training mode”), or the purpose of work pace distribution (“speed up / quality improvement period”) (The growth stage) (hereinafter referred to as “pace distribution mode”) or the purpose of presenting manual content (hereinafter referred to as “operation mode”) by the worker terminal 20 _n is determined. The proficiency level determination unit 602 analyzes and prepares data sampled from a plurality of workers in advance (working speed that changes with the passage of time, product defect occurrence rate data) in order to determine the level of acquisition of the worker The standard value (index of proficiency) is used. For example, in the case of work speed, the final target value is the speed at which the assigned work is completed within the target time. The reference value in the previous stage is twice the final target value, and the reference value in the previous stage. In addition, a plurality of standards are set according to the proficiency level, such as using 2.5 times the speed.

The content setting unit 603 controls how the manual content is presented by the worker terminal 20 _n according to the operation mode (“education / work training mode”, “pace distribution mode”) determined by the proficiency level determination unit 602. Set worker information. Content setting unit 603, responsible work included in the operator information acquired by the operator information acquiring unit 601 sets the playback speed, the operator information management server 40 ₁ managed to apply the settings (write ).

As described above, the manual content control unit 60 acquires the worker information by the worker information acquisition unit 601, and based on the information about the proficiency level included in the worker information, the proficiency level determination unit 602 causes the worker terminal 20 to determining the operation mode of the manual content to be presented to _n, according to the determined operation mode, the content setting unit 603, in charge work management server 40 ₁ is included in the operator information managed to set the playback speed.

Therefore, the administrator terminal 10 shown in FIG. 5, the manual content control unit 60, to the operator terminal 20 _n, can be controlled so as to display the manual content corresponding to operator proficiency.

Next, FIG. 6 is a block diagram illustrating a functional configuration example of the worker terminal 20 _{n according to} the first embodiment of the present invention.

Functional Configuration of operator terminal 20 _n indicated by FIG. 6, the control unit 201, a communication unit 202, a storage unit 203 and the screen display unit 204. These processing units are the same as the functional configuration example of the administrator terminal 10 shown in FIG. Therefore, the description about the control part 201, the communication part 202, the memory | storage part 203, and the screen display part 204 is abbreviate | omitted, and a different point from the example of a function structure of FIG. 5 is demonstrated.

The worker terminal 20 _n illustrated in FIG. 6 includes a manual content presentation unit 70.

  The manual content presentation unit 70 includes an operator information acquisition unit 701, a manual content acquisition unit 702, a work reproduction processing unit 703, a display processing unit 704, and a proficiency level update unit 705.

Operator information acquiring unit 701, set by manual content control unit 60 of the management terminal 10 acquires the worker information registered in the management server 40 _1. The worker information acquired by the worker information acquisition unit 701 is the same as the worker information described in the worker information acquisition unit 601 in the manual content control unit 60 illustrated in FIG. Therefore, explanation about worker information is omitted.

Manual content acquisition unit 702, based on the charge of the work included in the operator information acquired by the operator information acquiring unit 701 acquires the manual content-related data management server 40 ₁ managed. Manual content-related data management server 40 ₁ managed is a manual data shown in the manual content information data shown in FIG. 8, FIG. 9 (a) and (b).

  The manual content information data shown in FIG. 8 is composed of a manual name, a moving image ID, a product name, and work information, and is information related to each manufacturing process necessary for manufacturing a product.

  The manual name is a name indicating each work process necessary for manufacturing the product, and is the name of the manual data shown in FIGS. 9 (a) and 9 (b). The moving image ID is an ID for identifying moving image data to be reproduced when manual content is presented. The product name is the name of the product to be manufactured. The work information includes work ID, work name, start frame number, end frame number, and action information, and is information related to each work in the work process. The work ID is an ID for identifying a work. The work name is a name indicating the work. The start frame number and the end frame number are frame numbers corresponding to the start and the end in the work unit in the moving image data. The action information is composed of an action ID, an action name, a component ID, and an explanatory text, and is information regarding each procedure in the work. The action ID is an ID for identifying a procedure. The action name is a name indicating a procedure. The component ID is an ID for identifying a component to be assembled in the procedure. The explanatory text is a summary of the contents of the procedure.

  As described above, the manual content information data has data having a hierarchical structure such as each work process necessary for manufacturing a product, each work constituting the work process, and each procedure constituting the work.

Manual contents information data, the management server 40 ₁ is referred to when generating the documentation data. An example of the structure of the generated manual data is shown in FIG.

  The manual data has a data structure in which manual content information data is enclosed by a predetermined tag, and is described in an XML (Extensible Markup Language) format. An example of manual data in XML format is shown in FIG. Data written in a markup language, such as XLM, is decoded by software that has a display function, and the tags embedded in the data are decoded. Can be executed.

Returning to FIG. 6, the manual content acquisition unit 702 acquires manual data in XML format corresponding to the work assigned to the worker as manual content related data. Manual content acquisition unit 702, based on the acquired manual data, video, still images, the manual content such as audio or character information, commands to operate the database of the management server 40 ₁ (e.g., data retrieval, etc. acquired. ) To retrieve (in this case, there is a way to select instead of retrieving data).

  The work reproduction processing unit 703 reproduces manual content such as a moving image, a still image, audio, or character information according to the manual data acquired by the manual content acquisition unit 702. The work reproduction processing unit 703 reproduces manual content based on the assigned range and reproduction speed of the worker information acquired by the worker information acquisition unit 701. In addition, the work reproduction processing unit 703 controls the reproduction method such as “pause”, “repetitive reproduction”, and main content to be reproduced according to the operation mode determined by the administrator terminal 10. At this time, the work reproduction processing unit 703 also controls a method of reproducing a point video indicating points of a work procedure related to the manual content being reproduced according to the operation mode determined by the administrator terminal 10.

The display processing unit 704 displays the manual content reproduced by the work reproduction processing unit 703 on the screen display unit 204 provided in the worker terminal 20 _n . At that time, the display processing unit 704 controls how to display the manual content according to the operation mode determined by the administrator terminal 10.

Proficiency updating unit 705, when the operator has finished in charge of the work, the latest of the work speed of the worker, the proficiency, such as the product defect rate, write to the worker information management server 40 ₁ to manage (information Update and record).

As described above, the manual content presentation unit 70 acquires worker information by the worker information acquisition unit 701, and works according to the manual data acquired by the manual content acquisition unit 702 based on the work in charge included in the worker information. The reproduction processing unit 703 reproduces the manual content at the reproduction speed included in the worker information. Further, when the manual content is reproduced by the work reproduction processing unit 703, the manual content presentation unit 70 performs “pause”, “repetitive reproduction”, main content to be reproduced, etc. according to the operation mode determined by the administrator terminal 10. Control how to play. In addition, the manual content presentation unit 70 controls the display processing unit 704 to display the manual content according to the operation mode determined by the administrator terminal 10. Also, manual content presentation section 70, by the proficiency updating unit 705, after the work is the end of the worker, the latest of the work speed of the worker, the product defect rate, write to the worker information management server 40 ₁ managed ( Update and record information).

Therefore, the worker terminal 20 _n shown in FIG. 6 can display the manual content according to the proficiency level of the worker by operating the manual content presentation unit 70 with the control unit 201.

  FIG. 10 is a block diagram illustrating a configuration example of a main part according to the first embodiment of the present invention.

The configuration of FIG. 10 includes worker information acquisition means 61 and content setting means 62 included in the manual content control unit 60 of the administrator terminal 10 and worker information acquisition means 71 included in the manual content presentation unit 70 of the worker terminal 20 _n. , Content acquisition means 72, reproduction means 73, and display means 74.

  First, the manual content control unit 60 included in the administrator terminal 10 will be described.

Worker information obtaining means 61 is a means of the management terminal 10 acquires the operator information is operator information registered in the management server 40 _1. Action information obtaining unit 61 determines whether the operator has been registered to the management server 40 _1, acquires the worker information if it is registered. The worker information acquisition unit 61 is performed by the worker information acquisition unit 601 of the manual content control unit 60 included in the administrator terminal 10.

The content setting means 62 is a means possessed by the administrator terminal 10, determines the proficiency level of the worker based on the worker information, determines the operation mode of manual content presentation for the worker terminal 20 _n , and Controls to present manual contents according to the proficiency level. The content setting unit 62 performs the work of the worker who is the subject of the manual content presentation based on the proficiency (“working speed” and “product defect occurrence rate”) included in the worker information acquired by the worker information acquiring unit 61. The skill level in the technique and work procedure (learning phase) is determined, and the “education mode”, “work training mode” or “pace distribution mode” is given to the worker, or the operation mode of manual content presentation by the worker terminal 20 _n To decide. Next, the content setting means 62 sets worker information for controlling the manner in which manual content is presented by the worker terminal 20 _n according to the determined operation mode. Finally, the content setting means 62, responsible for the work, and set the playback speed contained in the acquired operator information by the operator information acquiring unit 61, the operator information management server 40 ₁ managed to apply the settings (Write).

  Further, the content setting means 62 calculates the reproduction speed when setting the reproduction speed. When there is a change in the scope of work in charge, the content setting means 62 divides the total number of frames (F) of the corresponding video data by the total number of work hours (T) of the corresponding work item based on the work in charge. Calculate the target standard working speed (Sa = F / T). The content setting means 62 divides the current worker's work speed (Sn) by the target reference work speed (Sa) when there is no change in the scope of work in charge, and a coefficient (w ) (Weighting factor) is calculated (w = Sa / Sn). The content setting means 62 updates the coefficient (w) (weighting coefficient) indicating the current proficiency level to a coefficient (w ′) (weighting coefficient) considering the latest proficiency level (w ′ = w + α), Multiply the reference work speed (Sa) and calculate the playback speed (V = w '* Sa) according to the proficiency level. The content setting means 62 sets these calculation results as the manual content reproduction speed for the operator.

  The content setting unit 62 is performed by the proficiency level determination unit 602 and the content setting unit 603 of the manual content control unit 60 included in the administrator terminal 10.

As described above, the manual content control unit 60 included in the administrator terminal 10 acquires the worker information by the worker information acquisition unit 61, and performs the work by the content setting unit 62 based on the proficiency level included in the worker information. user terminal 20 to determine the mode of operation of the manual content to be presented to _n, according to the determined mode of operation, in charge of the work management server 40 ₁ is included in the worker information to manage, to set the playback speed.

Therefore, the administrator terminal 10 can be controlled by the manual content control unit 60 so as to present manual content according to the proficiency level of the worker to the worker terminal 20 _n .

Next, the manual content presentation unit 70 included in the worker terminal 20 _n will be described.

Worker information obtaining means 71 is a means having the operator terminal 20 _n, set by the manual content control unit 60 of the management terminal 10 acquires the worker information registered in the management server 40 ₁ . Action information obtaining unit 71 determines whether the operator has been registered to the management server 40 _1, acquires the worker information if it is registered. The worker information acquisition means 71 is performed by the worker information acquisition unit 701 of the manual content presentation unit 70 included in the worker terminal 20 _n .

Content acquisition unit 72, a manual content-related data, the manual data in XML format that corresponds to the operator in charge working is acquired from the management server 40 _1. In this case, manual data content obtaining unit 72 from the management server 40 ₁ is acquired not only in charge work of the worker, and has a data corresponding to proficiency.

Content acquisition unit 72, based on the acquired manual data, video, still images, the manual content such as audio or character information, the management server 40 commands that operate on _{database 1} has (e.g., data retrieval, etc. acquired.) (In this case, there is a way to select instead of getting). Here, the manual content acquired by the content acquisition means 72 includes an entire moving image obtained by photographing the operation of the assembly work for each work for assembling one product or unit, and an assembly procedure for each procedure constituting the work. Videos such as point videos (including audio information) that captures details of points (cans and tips) in them, still pictures with part information or text information such as notes attached to the pictures, and procedure names These are voices that are read out and recorded, point sentences in which notes on assembly procedures, etc. are converted into texts, character information such as part names, part numbers, and tool names.

Thus, the content acquisition unit 72, based on the manual data corresponding to the operator in charge working and skill level to obtain the required content from the management server 40 _1.

The content acquisition unit 72 is performed by the manual content acquisition unit 702 of the manual content presentation unit 70 included in the worker terminal 20 _n .

  The reproduction unit 73 reproduces manual content such as a corresponding moving image, still image, audio, or character information according to the manual data acquired by the content acquisition unit 72. In addition to the method of reproducing manual content such as a moving image, still image, sound, or character information acquired by the content acquiring unit 72, the reproducing unit 73 uses the content acquiring unit 72 to generate a moving image, a still image, sound, or character information. When the manual content is not acquired, the manual content database included in the management server 401 is searched according to the acquired manual data, the corresponding moving image, still image, audio, or character information is selected, and the selected manual content via the network 50 Can also be played. The reproduction unit 73 reproduces the manual content based on the area in charge of the worker information acquired by the worker information acquisition unit 71 and the reproduction speed. The reproduction means 73 controls the reproduction method such as “pause” and “repetitive reproduction” when reproducing the manual content according to the operation mode determined by the administrator terminal 10.

  The reproduction means 73 reproduces either the still image or the moving image content as the main content in accordance with the operation mode determined by the administrator terminal 10 based on the proficiency level included in the worker information. To do. The reproduction means 73 sequentially reproduces still images showing the assembly procedure when the learning phase of the worker is “work outline acquisition period” and “procedure storage period” (in the case of the education mode). Further, when the learning phase of the worker is “speed-up / quality improvement period” (in the case of the pace distribution mode), a moving image showing the assembling work (entire moving image obtained by photographing the assembling work) is reproduced.

  When the operator's proficiency phase is “work summary acquisition period” and “procedure storage period” (in the case of the education mode), the reproduction means 73 is an assembly indicated by the still image being reproduced when the main content of the still image is reproduced. Automatically play the point video associated with the procedure at the appropriate time. Also, when the worker's learning phase is “Speedup / Quality Improvement Period” (in the pace distribution mode), when the main content of the video is played back, the point video associated with the assembly procedure indicated by the video being played back is displayed. Then, reproduction is performed according to a reproduction instruction instructed at a timing when the operator wants to confirm the points of the assembly procedure.

  In addition, the reproduction unit 73 includes a reproduction time adjustment unit 731.

  The reproduction time adjusting means 731 automatically adjusts the reproduction speed according to the proficiency level of the operator when the reproduction speed of the moving image data of the manual content is different from the reference operation speed. When the reproduction speed (V) of the moving image data of the manual content is different from the reference work speed (Sa), the reproduction time adjusting unit 731 calculates the total number of frames (F) of the moving image data as the total work time (T ), Adjust the reference work speed, and calculate a new reference work speed (Sa '= F / T). The reproduction time adjusting unit 731 divides the reproduction speed (V) set according to the proficiency level by the content setting unit 62 of the administrator terminal 10 by the reference work speed (Sa) before adjustment, and calculates the calculated value (w = V / Sa) is multiplied by the new reference work speed (Sa ') to calculate a new reproduction speed (V' = w * Sa ') according to the skill level of the worker.

The reproduction means 73 is performed by the work reproduction processing unit 703 of the manual content presentation unit 70 included in the worker terminal 20 _n .

The display unit 74 displays the manual content reproduced by the reproduction unit 73 on the screen display unit 204 provided in the worker terminal 20 _n . The display unit 74 also displays a GUI (Graphical User Interface) serving as a user interface (UI) of the manual content presentation unit 70 on the screen display unit 204 provided in the worker terminal 20 _n .

  The display means 74 is a reproduction means when the worker's proficiency phase is “work outline acquisition period” and “procedure memory period” (in the case of the education mode) or “target time achievement period” (in the case of the work training mode). Still images showing the assembling procedure reproduced in step 73 are sequentially displayed. In addition, when the learning phase of the worker is “speed-up / quality improvement period” (in the case of pace distribution mode), a video showing the assembly procedure reproduced by the reproduction means 73 (entire video obtained by photographing the operation of the assembly work) is displayed. To do.

  In addition, the display unit 74 displays a point animation according to the learning level of the worker according to the operation mode determined by the manager terminal 10 based on the skill level included in the worker information.

The display means 74 displays the point video reproduced by the reproduction means 73 in a separate window when the operator's learning phase is “work summary acquisition period” and “procedure memory period” (in the education mode) (point animation) A new window is displayed), and the activated window cannot be closed until the playback of the point movie being played ends (the window is left activated).
In addition, when the worker's proficiency phase is “target time achievement period” (in the work training mode) or “speed up / quality improvement period” (in the pace distribution mode), the point that instructs the playback of the point movie A GUI with a movie playback instruction function is displayed, and automatic playback is not performed as in the education mode.

  The display means 74 has a switching function that allows an operator to switch between a still image showing an assembling procedure during reproduction and an entire moving image obtained by photographing an assembling operation (including a plurality of procedures) at an arbitrary timing. Display the GUI.

The display means 74 is performed by the display processing unit 704 of the manual content presentation unit 70 that the worker terminal 20 _n has.

As described above, the manual content presentation unit 70 included in the worker terminal 20 _n obtains the worker information by the worker information obtaining unit 71 and obtains the content by the content obtaining unit 72 based on the work in charge included in the worker information. In accordance with the manual data, the reproduction means 73 reproduces the manual content at the reproduction speed included in the worker information. Further, when the manual content is reproduced by the work reproduction processing unit 703, the manual content presentation unit 70 performs “pause”, “repetitive reproduction”, main content to be reproduced, etc. according to the operation mode determined by the administrator terminal 10. Control how to play. In addition, the manual content presentation unit 70 controls the display processing unit 704 to display the manual content according to the operation mode determined by the administrator terminal 10.

Therefore, the worker terminal 20 _n can display the manual content according to the proficiency level of the worker by the manual content presentation unit 70.

  Next, processing of the manual content control unit 60 in the administrator terminal 10 will be described.

  FIG. 11 is a flowchart illustrating an example of a processing procedure of the manual content control unit 60 in the administrator terminal 10 according to the first embodiment of the present invention.

First, the manual content control unit 60 is connected to the management server 40 _1, searches for manual data managed by the database function (S1001). Manual content control unit 60 determines whether the manual data is registered in the management server 40 ₁ (S1002). The manual content control unit 60 ends the process when manual data is not registered (when S1002 is NO). Manual content control unit 60 (if S1002 is YES) when the manual data is registered, on the basis of the operator ID included in the operator information managed by the database function of the management server 40 _1, it was registered The worker is searched (S1003).

Next, the operator information acquiring unit 61 the manual content controller 60 has determines whether the operator is registered in the management server 40 ₁ (S1004). The worker information acquisition unit 61 included in the manual content control unit 60 ends the process when the worker is not registered (NO in S1004). Worker information acquisition means 61 for manual content control unit 60 has a case where the worker has been registered (S1004 is YES), of acquiring the worker information worker from the management server 40 ₁ (S1005).

  Next, the content setting unit 62 included in the manual content control unit 60 analyzes and determines the work speed, product defect occurrence rate, and sampling data included in the worker information acquired by the worker information acquisition unit 61 in advance. Compared with the reference values of the work speed and the product defect occurrence rate, it is determined whether or not the skill level of the worker is equal to or higher than the reference value (a skill phase is determined) (S1006). The content setting means 62 included in the manual content control unit 60 determines that if the proficiency level is equal to or higher than the standard (when S1006 is YES), the worker has completed a certain skill acquisition and can maintain the quality of the manufactured product. Then, an operation mode is set so as to present manual content as a pace distribution mode for the purpose of shortening work time (S1007). When the proficiency level is below the standard (when S1006 is NO), the content setting means 62 included in the manual content control unit 60 determines that the worker is not yet proficient and provides education for achieving a certain proficiency level. As the work training mode, an operation mode is set so as to present manual content (S1008).

  Next, the content setting means 62 included in the manual content control unit 60 sets the work assigned to the worker (S1009).

Next, the content setting means 62 included in the manual content control unit 60 calculates the reproduction speed of the manual content to be presented to the worker terminal 20 _n according to the skill level of the worker (S1010). For example, when it is determined that the proficiency level of the worker is in the “speed up / quality improvement period” stage, a reproduction speed for setting the work speed slightly faster is calculated.

  Next, the content setting means 62 included in the manual content control unit 60 is a worker who manages the set work assigned to the worker and the calculated reproduction speed via the network 50 using the database function of the administrator server 401. Reflect (write) the information (S1011).

Finally, the manual content control unit 60 activates the manual content presentation capabilities of the operator terminal 20 _n, in order to reproduce the manual content, transmits an activation request to the operator terminal 20 _n (the operation mode setting) (S1012) .

As described above, the manual content control unit 60 acquires the worker information by the worker information acquisition unit 61 and presents it to the worker terminal 20 _n by the content setting unit 62 based on the proficiency level included in the worker information. the operation mode of the manual content was determined to be, according to the determined operation mode, responsible work management server 40 ₁ is included in the operator information management, and set the playback speed and displays the manual content of operator terminal 20 _n .

Therefore, the administrator terminal 10 can be controlled by the manual content control unit 60 so as to present manual content according to the proficiency level of the worker to the worker terminal 20 _n .

  FIG. 12 is a flowchart illustrating an example of a processing procedure of proficiency level determination in the administrator terminal 10 according to the first embodiment of the present invention.

  The proficiency level determination process is a process of the content setting unit 62 included in the manual content control unit 60, and is S1006 in FIG.

  The manual content control unit 60 divides the work speed (Sn) of the worker included in the worker information acquired by the worker information acquisition means 61 by the reference work speed (Sa) until the work is completed (A = Sn / Sa (S10061). Thereby, the target time achievement rate (A) is calculated.

  Next, the manual content control unit 60 compares the calculated value (A) with the reference value of the target time achievement rate (S10062). At this time, as shown in FIG. 12, the reference value (proficiency level index) of the calculated target time achievement rate (A) includes the four proficiency phases described in FIG. 2 (“work outline acquisition period”, “procedure In order to determine “memory period”, “target time achievement period”, and “speed-up / quality improvement period”), reference values corresponding to each learning phase are set based on the results of analysis from sampling. For example, the reference value 0 corresponds to the work outline acquisition period, the reference value 0.5 corresponds to the procedure memory period, the reference value 1 corresponds to the target time achievement, and the reference value> 1 corresponds to the speed up / quality improvement period. Therefore, when the calculated target time achievement rate (A) is less than 0.5 (A <0.5), it is determined that the learning phase of the “procedure memory period”. Also, if the target time achievement rate (A) is greater than 1 (A> 1), it is determined that it is the learning phase of the “speed up / quality improvement period”.

  Further, after comparing the calculated value (A) with the reference value of the target time achievement rate, the manual content control unit 60 compares the product defect occurrence rate value included in the worker information with the reference value (S10063). . At this time, as shown in FIG. 12, the reference value (proficiency level index) of the product defect occurrence rate includes the four learning phases described in FIG. 2 (“work outline acquisition period”, “procedure storage period”, “ In order to determine “target time achievement period” and “speed-up / quality improvement period”), reference values corresponding to each learning phase are set as well as the target time achievement rate. For example, the reference value 1 corresponds to the work outline acquisition period, and the reference value 0 corresponds to the procedure memory period, target time achievement, and speed up / quality improvement period. Therefore, when the target time achievement rate (A) is 1 or more, it is determined that it is the learning phase of the “work summary acquisition period”. Further, when the target time achievement rate (A) is larger than 1 (A> 1), it is determined that it is a learning phase of “procedure memory period”, “target time achievement period” or “speed-up / quality improvement period”.

The manual content control unit 60 determines each learning phase according to the combination of the target time achievement rate (A) calculated in S10061 and the product defect occurrence rate. The following shows a combination pattern of the target time achievement rate (A) and the product defect occurrence rate.
<Proficiency phase: Pattern that is judged as the work outline acquisition period>
Target time achievement rate 0, product defect rate 1 or more <Proficiency phase: Pattern that is judged as a procedure memory period>
Target time achievement rate greater than 0 and 0.5 or less, product failure rate 0
<Proficiency phase: Pattern for determining the target time achievement period>
Target time achievement rate More than 0.5 and 1 or less, product failure rate 0
<Proficiency phase: Speed up / Quality improvement period>
Target time achievement rate greater than 1, product failure rate 0
Based on this proficiency phase determination, manual content presentation processing mode that presents appropriate manual content to workers (education / work training mode for achieving proficiency level and pace distribution mode for shortening work time) ) Is set (S1007 or S1008).

As described above, the manual content control unit 60 acquires the worker information by the worker information acquisition unit 61 and presents it to the worker terminal 20 _n by the content setting unit 62 based on the proficiency level included in the worker information. The operation mode of the manual content to be determined is determined.

Therefore, the administrator terminal 10 can determine an operation mode for presenting manual content according to the proficiency level of the worker to the worker terminal 20 _n by the proficiency level determination process of the manual content control unit 60.

  FIG. 13 is a flowchart illustrating an example of a processing procedure of the assigned work setting in the administrator terminal 10 according to the first embodiment of the present invention.

  The assigned work setting process is a process of the content setting unit 62 included in the manual content control unit 60, and is S1009 in FIG.

  The manual content control unit 60 determines whether or not there is a new worker (S10091). When the worker is a new worker (S10091 is YES), the manual content control unit 60 sets a work item to be started and a work item to be ended as the work in charge of the worker (S10093). When the worker is an existing worker (S10091 is NO), the manual content control unit 60 determines whether or not the worker's assigned work needs to be changed (S10092). When it is necessary to change the work assigned to the worker (S10092 is YES), the manual content control unit 60 sets the work item to be started and the work item to be ended as the work assigned to the worker (S10093). If there is no need to change the worker's assigned work (when S10092 is NO), the manual content control unit 60 does not set the assigned work and proceeds to the next process (S1010 in FIG. 11).

  As described above, the manual content control unit 60 sets the assigned work included in the worker information acquired by the worker information acquisition information 61.

  Therefore, the administrator terminal 10 can set the work in charge on the line for each worker by assuming the production line for manufacturing the product by the work setting processing in the manual content control unit 60.

  FIG. 14 is a flowchart illustrating an example of a processing procedure for calculating the playback speed in the administrator terminal 10 according to the first embodiment of the present invention.

  The reproduction speed calculation process is a process of the content setting unit 62 included in the manual content control unit 60, and is S1010 in FIG.

  The manual content control unit 60 determines whether or not the worker's assigned work has been changed through the assigned work setting process S1009 (S10101). When the worker's assigned work is changed (S10101 is YES), the manual content control unit 60 calculates the total work time (T) of the corresponding work item based on the new assigned work (S10102). The manual content control unit 60 calculates the total number of frames (F) of the corresponding moving image data based on the new assigned work (S10103). The manual content control unit 60 divides the total number of frames (F) of the corresponding work items by the number of work hours (T) to calculate a target reference work speed (Sa = F / T) (S10104). The manual content control unit 60 initializes the existing proficiency level (work speed, product defect occurrence rate) for the new assigned work (S10105). The manual content control unit 60 sets the calculated reference work speed (Sa) to the reproduction speed (V) of the manual content corresponding to the new work process (S10106).

  Further, when the manual content control unit 60 does not change the work in charge of the worker (when S10101 is NO), the manual content control unit 60 determines the existing reproduction speed (V1) included in the worker information acquired by the worker information acquisition unit 61, Dividing by the reference work speed (Sa) of the existing assigned work, a coefficient (w = V1 / Sa) (weight coefficient) corresponding to the skill level of the worker is calculated (S10107). The manual content control unit 60 updates the weighting factor (w ′) to a new weighting factor (w ′) considering the proficiency level of the worker (S10108). The manual content control unit 60 calculates the new reproduction speed (V2 = w ′ * Sa) by multiplying the reference work speed (Sa) of the existing assigned work by the updated weighting factor (w ′) (S10109). The manual content control unit 60 sets the calculated reproduction speed (V2) to the reproduction speed (V) of the manual content corresponding to the new work process (S10110).

  As described above, the manual content control unit 60 calculates and sets the reproduction speed of the manual content based on the proficiency level and the assigned work included in the worker information acquired by the worker information acquisition unit 61.

  Therefore, the administrator terminal 10 can set the reproduction speed of the manual content according to the work assigned to the worker and the proficiency level by the reproduction speed calculation process of the manual content control unit 60.

Next, a description will be given of a process of manual content presentation unit 70 in the operator terminal 20 _n.

FIG. 15 is a diagram illustrating an example of a processing procedure for receiving an activation request of the manual content presentation unit 70 in the worker terminal 20 _{n according to the} first embodiment of the present invention.

The worker terminal 20 _n operates a processing procedure for receiving a manual content presentation unit 70 activation request from the administrator terminal 10 separately from the processing procedure of the manual content presentation unit 70.

Start request receiving process of manual content presentation unit 70, the manual content presentation section 70 is already determines whether it is activated by the operator terminal 20 _n (S2021). In the activation request receiving process of the manual content presentation unit 70, if the manual content presentation unit 70 has already been activated (YES in S2021), the activation state of the manual content presentation unit 70 is monitored again. The activation request receiving process of the manual content presentation unit 70 determines whether an activation request (operation mode setting) is received from the administrator terminal 10 when the manual content presentation unit 70 is not activated (S2021 is NO). (S2022). The activation request receiving process of the manual content presentation unit 70 monitors the activation state of the manual content presentation unit 70 again when no activation request has been received (NO in S2022). In the activation request receiving process of the manual content presentation unit 70, when an activation request is received (YES in S2022), the operation mode setting sent from the administrator terminal 10 is acquired (S2023). In the activation request receiving process of the manual content presentation unit 70, the program of the manual content presentation unit 70 is activated (S2024).

  As described above, the activation request receiving process of the manual content presentation unit 70 receives the activation request (operation mode setting) from the administrator terminal 10 and follows the operation mode determined based on the proficiency level of the worker. 70 is started.

  Therefore, the administrator terminal 10 can start the manual content presentation unit 70 according to the operation mode by the activation request receiving process of the manual content presentation unit 70.

FIG. 16 is a flowchart illustrating an example of a processing procedure for manual content presentation in the worker terminal 20 _{n according to the} first embodiment of the present invention.

Manual content presentation unit 70, after starting, the authentication server 40 ₂ via the network 50, performs authentication processing of the operator to use the operator terminal 20 _n (S2001). Manual content presentation unit 70, based on the operator ID which is authenticated by the authentication processing, retrieves the operator that is registered in the management server 40 _first database functionality (S2002).

Next, the operator information acquiring unit 71 the manual content presentation section 70 has determines whether the operator is registered in the management server 40 ₁ (S2003). The worker information acquisition unit 71 included in the manual content presentation unit 70 ends the process when the worker is not registered (NO in S2003). Worker information acquisition means 71 for manual content presentation section 70 has, if the operator has been registered (S2003 is YES), of acquiring the worker information worker from the management server 40 ₁ (S2004).

Next, the content acquisition unit 72 for manual content presentation unit 70 has is a manual data corresponding to the responsible task included in the acquired operator information by the operator information acquiring unit 71 acquires from the management server 40 _1, manual data according a manual content required video, still image, and acquires such a from the management server 40 _first audio or character information (S2005).

  Next, the reproduction means 73 included in the manual content presentation unit 70 determines that the reproduction time adjustment means 731 included in the reproduction means 73 is different from the reproduction speed of the moving image data of the manual content and the reference operation speed. Is adjusted to calculate a new reproduction speed according to the proficiency level of the worker (S2006).

Next, the reproduction means 73 included in the manual content presentation unit 70 reproduces a moving image, a still image, sound, text information, or the like according to the acquired manual data at a reproduction speed according to the level of proficiency of the worker, and presents the manual content. The display unit 74 included in the unit 70 displays the moving image content reproduced by the reproduction unit 73 on the worker terminal 20 _n and performs work such as a point on the work or a shift to the next work according to the necessity of the work process. Still image, voice or character information, which is information about the process, is also displayed (S2007). Further, the displayed manual content includes, as a main content, either a still image or a moving image according to an operator's proficiency among moving images, still images, audio or text information acquired by the content acquisition unit 72, In addition, only necessary content is displayed. For example, when the learning phase of the worker is “work summary acquisition period” and “procedure memory period” (in the case of the education mode), a still image indicating the assembly procedure is displayed as the main content.

Next, the reproduction unit 73 included in the manual content presentation unit 70 has received a pause instruction via the GUI displayed on the screen display unit 204 included in the worker terminal 20 _n by the display unit 74 during content reproduction. Whether or not is monitored (S2008).

When the reproduction means 73 included in the manual content presentation unit 70 does not accept a pause instruction for the content being reproduced (when S2008 is NO), when the reproduction of the manual content of the work item is finished, the work assigned to the operator is performed. It is determined whether there is a next work item corresponding to the above, or whether manual content repeat playback is set (S2011), and if there is a corresponding work item, or manual content repeat playback Is set (when S2011 is YES), the manual content playback of the next work item is automatically started and continues to be played until all the corresponding work items are played back (the manual content repeat playback is set). If so, follow the applicable scope of work until the setting is canceled, stopped, or suspended. If there is no corresponding work item and manual content repeat playback is not set (when S2011 is NO), the work speed or product that is the proficiency level of the work item performed by the worker so far the defect rate, the operator of the worker information management server 40 ₁ managed write (update information recording), the process ends (S2012).

  When the reproduction unit 73 included in the manual content presentation unit 70 receives a pause instruction for the content being reproduced (YES in S2008), the reproduction unit 73 pauses the content currently being reproduced (S2009). Thereafter, the reproduction means 73 included in the manual content presentation unit 70 determines the reproduction method after the pause according to the instruction from the operator (S2010). The reproduction means 73 included in the manual content presentation unit 70 determines whether there is a next work item corresponding to the work in charge of the worker when the temporary stop is released and the worker gives a reproduction instruction for the next work item. It is also determined whether or not manual content repeat playback is set (S2011). Here, the reproduction instruction from the worker triggers the start of the next work. However, the work procedure (for example, part removal) performed at the beginning of the next work may be detected by a sensor, and the detection result may be used as a trigger. .

The reproduction means 73 included in the manual content presentation unit 70 returns to S2005 as the content acquisition means 72 when there is a corresponding work item or when manual content repeat reproduction is set (when S2012 is YES). manual data corresponding to the next work item, the manual content, acquired from the management server 40 _1, automatically when starting manual content playback of the next work item (manual repetitive playback of a content is set , Repeat playback according to the corresponding work range until the setting is canceled, stopped or paused).

The reproduction means 73 included in the manual content presentation unit 70 has no corresponding work item, and when manual content repetitive reproduction is not set (when S2012 is NO), the proficiency level of the work item performed by the worker so far working speed is, on the basis of the product defect rate, updates the worker information worker management server 40 ₁ managed (write), the process ends (S2012).

As described above, the manual content presentation unit 70 acquires the worker information by the worker information acquisition unit 71, and reproduces the unit according to the manual data acquired by the content acquisition unit 72 based on the work in charge included in the worker information. In step 73, the manual content is reproduced at the reproduction speed included in the worker information. Further, when the manual content is reproduced by the work reproduction processing unit 703, the manual content presentation unit 70 performs “pause”, “repetitive reproduction”, main content to be reproduced, etc. according to the operation mode determined by the administrator terminal 10. Control how to play. In addition, the manual content presentation unit 70 controls the display processing unit 704 to display the manual content according to the operation mode determined by the administrator terminal 10. In addition, the manual content presentation unit 70 uses the reproducing unit 73 to complete the work item corresponding to the work in charge of the worker, the work speed that is the latest proficiency level when the worker performs the work, and the product defect. based on incidence and updates the worker information management server 40 _1.

Therefore, the worker terminal 20 _n can present the manual content according to the proficiency level of the worker by the manual content presentation unit 70.

FIG. 17 is a diagram illustrating a screen display example in the administrator terminal 10 and the worker terminal 20 _{n according to the} first embodiment of the present invention.

The administrator terminal 10 and an operator screen 80 of the terminal 20 _n is in the same screen configuration.

  The screen configuration is a main screen 801 that displays important content in the work items such as moving images and still images of manual content (in the upper part of the main screen 801, a point sentence in which precautions for assembling procedures are converted into text is displayed. Control) which is a GUI for controlling a sub-screen 802 for displaying supplemental contents in work items such as character information such as part name, part number, tool name, and the like, how to play manual contents, etc. Panel 803, work process list 804 that displays work processes that are assigned to the worker in a list format, manual content control unit 60 such as “file (F)” and “display (V)”, or manual content presentation unit 70 The menu bar 805 controls the software.

  FIG. 18 shows a configuration and display example of the control panel according to the first embodiment of the present invention.

  The control panel 803 includes a work elapsed time display area 8031 indicating the work elapsed time, a work target time display area 8032 indicating the work target time, a slider bar 8033 for adjusting the reproduction speed of the manual content, and an operation according to the learning phase of the worker. An operation mode setting button 8034 for indicating the mode and setting an operation mode in accordance with the learning phase, a playback / pause button 8035 for instructing reproduction or pause of the manual content, and the whole of the manual content indicating the assembly work and the work A screen switching button 8036 for switching a playback screen with a still image indicating the procedure of the above, a point video button 8037 for reproducing a point video indicating a point associated with the assembly procedure, and a mute button for stopping audio output of the manual content 038, and a repeat playback mode for check box 8039 Metropolitan repeatedly to set the play in such work units or procedure unit of manual content playback. The configuration example shown in FIG. 18 is an example when the operation mode of the worker is the pace distribution mode.

  The screen display shown in FIGS. 17 and 18 is the user interface (UI) of the manual content control unit 60 or the manual content presentation unit 70, and the administrator can set the manual content control (for example, the slider bar 8033 and the The playback speed considering the proficiency level is set, and the worker's work is set in the work process list 804. The worker presents the manual content, and the manual content playback method (for example, In order to pause arbitrarily during playback, the playback / pause button 8035 can be pressed, etc.).

FIG. 19 is a flowchart showing an example of a worker search processing procedure in the worker terminal 20 _{n according to the} first embodiment of the present invention.

  The worker search process is a process of the manual content presentation unit 70, and is S2002 in FIG.

The manual content presentation unit 70 determines whether or not the program of the manual content presentation unit 70 has been activated by an activation request from the administrator terminal 10 (S20021).
When the manual content presentation unit 70 is activated from the administrator terminal 10 (when S20021 is YES), the manual content control unit 60 of the administrator terminal 10 performs an operator search process (S1003 in FIG. 11). The process proceeds to the next process (S2004 in FIG. 16) without performing the search. Manual content presentation unit 70, if not started from the management terminal 10 (if S20021 is NO), on the basis of the action's ID entered in the authentication process of the worker, to the management server 40 _1, the network 50 And the corresponding worker is searched (S20022), and the process proceeds to the next process (S2003 in FIG. 16).

  Thus, the operator search process of the manual content presentation unit 70 is activated in accordance with the activation request from the administrator terminal 10 in consideration of the administrator terminal 10 performing the worker search process. In this case, the worker search process is not performed.

Therefore, the worker terminal 20 _n can reduce the activation time when the manual content presentation unit 70 is activated in accordance with the activation request from the administrator terminal 10.

FIG. 20 is a flowchart showing an example of a processing procedure of content reproduction speed adjustment in the worker terminal 20 _{n according to the} first embodiment of the present invention.

  The content reproduction speed adjustment process is a process of the reproduction time adjustment unit 731 of the reproduction unit 73 included in the manual content presentation unit 70, and is S2006 in FIG.

  The reproduction time adjustment unit 731 included in the manual content presentation unit 70 determines whether or not the reproduction speed of the moving image data of the manual content is different from the reference work speed (S20061). The reproduction time adjusting means 731 included in the manual content presentation unit 70, when the reproduction speed (V) of the moving image data of the manual content and the reference work speed (Sa) are different (when S20061 is YES), the total number of frames of the moving image data (F) is divided by the total number of work hours (T) of the work item, the reference work speed is adjusted, and a new reference work speed (Sa ′ = F / T) is calculated (S20062). The reproduction time adjusting unit 731 included in the manual content presentation unit 70 divides the reproduction speed (V) set according to the proficiency level by the content setting unit 62 of the administrator terminal 10 by the reference reproduction speed (Sa) before adjustment. Then, a coefficient (w = V / Sa) (weight coefficient) for calculating the reproduction speed according to the skill level of the operator is calculated (S20063). The reproduction time adjusting means 731 included in the manual content presentation unit 70 multiplies the coefficient (w) by the new reference work speed (Sa ′), and a new reproduction speed (V ′ = w * Sa) corresponding to the skill level of the worker. ) Is calculated (S20064). The reproduction time adjustment unit 731 included in the manual content presentation unit 70 adjusts the reproduction time when the reproduction speed (V) of the moving image data of the manual content is different from the reference work speed (Sa) (when S20061 is NO). It is determined that it is not necessary, and the process proceeds to the next process (2007 in FIG. 16).

  As described above, the content playback speed adjustment processing of the manual content presentation unit 70 is performed when the playback speed (V) of the moving image data of the manual content is different from the reference work speed (Sa), and a new reference work speed (Sa ′ = F / T) is calculated, and a coefficient (w) (weighting coefficient) is set to a reproduction speed corresponding to the proficiency level of the worker by the content setting means 62 of the administrator terminal 10 to the calculated new reference work speed (Sa ′). The playback time is adjusted by multiplication (V '= w * Sa').

Therefore, the worker terminal 20 _n can present the manual content at a reproduction speed according to the proficiency level of the worker even when the reproduction speed of the moving image data of the manual content is different from the reference operation speed.

FIG. 21 is a flowchart showing an example of a manual content display processing procedure in the worker terminal 20 _{n according to the} first embodiment of the present invention.

  The manual content display process is a display process of the display means 74 included in the manual content presentation unit 70, and is S2007 in FIG.

  The display process shown in FIG. 21 displays appropriate manual content according to the determination of the proficiency phase by the proficiency level determination process shown in FIG. Therefore, the contents of the manual content displayed differ depending on the level of each learning phase. For example, as shown in FIG. 3, in the education / work training mode in which the learning phase is “work outline acquisition period”, “procedure memory period” and “target time achievement period”, the manual content of the still image indicating the assembly procedure is In the pace distribution mode in which the learning phase is “pace-up / quality improvement period”, the manual content of the entire moving image of the assembly work is displayed. In addition, from the speed of work, "work acquisition period" and "procedure memory period" for the purpose of understanding the work outline and memorizing the work procedure, and for the purpose of training the understanding and memorized work procedure " There is a difference in the purpose of presenting manual content to workers depending on the stage of each proficiency phase, such as “target time achievement period” and “speed-up / quality improvement period” for the purpose of working with good tempo. There are different ways of displaying.

  The manual content display processing corresponding to each learning phase will be described below.

  The display means 74 included in the manual content presentation unit 70 has the operation modes determined by the manual content control unit 60 included in the administrator terminal 10 based on the level of proficiency of the worker as “education mode” and “work training mode”. Alternatively, it is determined whether the “pace distribution mode” is set (S20071).

  When the determined operation mode is “education mode” (when S20071 is “education mode”), the display means 74 included in the manual content presentation unit 70 performs manual content display processing for the education mode (S20072).

  Further, the display means 74 included in the manual content presentation unit 70 performs a manual content display process for the work training mode when the determined operation mode is the “work training mode” (S20071 is the “work training mode”). (S20073).

  The display means 74 included in the manual content presentation unit 70 performs manual content display processing for the pace distribution mode when the determined operation mode is “pace distribution mode” (when S20071 is “pace distribution mode”). (S20074).

  The display means 74 included in the manual content presentation unit 70 performs the above-described display processing, and proceeds to S2008 in FIG.

  Next, specific manual content display processing in the “education mode”, “work training mode”, and “pace distribution mode” will be described with reference to FIGS.

FIG. 22 is a screen display example in the worker terminal 20 _{n according to} the first embodiment of the present invention, and FIG. 23 is a diagram showing a configuration and display example of the control panel 803 according to the first embodiment of the present invention (Part 1: Education). Mode).

  In the case of the “education mode”, as shown in FIG. 22, a still image showing the procedure is displayed on the main screen 801 so that the worker understands the work outline and stores the work procedure.

  In the “education mode”, when a procedure learned from the work process list 804 is selected, still images of the assembly procedure are sequentially reproduced. At this time, if there is a point movie related to the procedure being played back, another window is activated and the point movie is automatically played back. The activated window cannot be closed until the point animation is finished. Further, as shown in FIG. 23, the point video button 8037 cannot be pressed by the operator (the point video button 8037 is in an inactive state), and the playback of the point video is the optimal timing in the learning process. Only automatic playback presented in is allowed.

FIG. 24 is a flowchart illustrating an example of a manual content display processing procedure in the worker terminal 20 _{n according to the} first embodiment of the present invention (part 1: educational mode).

  The display means 74 included in the manual content presentation unit 70 displays a still image showing the assembly procedure reproduced at a speed adjusted according to the proficiency level by the reproduction means 73 on the main screen 801 (S721).

  Next, the display means 74 included in the manual content presentation unit 70 determines whether or not there is a point movie related to the procedure being played back (S722).

  The display means 74 included in the manual content presentation unit 70 activates another window when there is a point video related to the procedure being played back (when S722 is YES), and the playback means 73 automatically plays back the point video. It is displayed in the activated window (S723). Thereafter, when the reproduction of the manual content is completed, the process proceeds to the next process (S2008 in FIG. 16).

  When there is no point movie related to the procedure being played back (when S722 is NO), the display means 74 included in the manual content presentation unit 70 proceeds to the next process after the reproduction of the manual content is completed (S2008 in FIG. 16). ).

As described above, in the display process of the manual content presentation unit 70, in the case of the “education mode”, when the worker learns the work procedure, a point that is a point (can or knack) in the assembly procedure is photographed in detail. The point video (the point of the work procedure to be notified to the worker) is displayed (presented to the worker) at the optimal timing (effectively) in the acquisition process on the screen display unit 204 provided in the worker terminal 20 _n. .

  Therefore, the worker can learn the points of the assembly procedure, the notes, etc. from the point video.

FIG. 25 is a screen display example on the worker terminal 20 _{n according to} the first embodiment of the present invention, and FIG. 26 is a diagram showing a configuration and display example of the control panel 803 according to the first embodiment of the present invention (part 2: work). Training mode).

  In the “work training mode”, as shown in FIG. 25, a still image indicating the procedure is displayed on the main screen 801 in order to train the work procedure that the worker understands and stores.

  In the “work training mode”, when a procedure to be learned from the work process list 804 is selected, still images of the assembly procedure are sequentially reproduced. The difference from the “education mode” is that even if there is a point movie related to the procedure being played, the point movie is not automatically played. As shown in FIG. 26, the point video button 8037 can be pressed by an operator at an arbitrary timing (the point video button 8037 is in an active state), and the point video is displayed only when necessary. Can be played in a separate window. Also, in the “work training mode”, as shown in FIG. 26, a work replay button 8039 is set in advance.

FIG. 27 is a flowchart illustrating an example of a manual content display processing procedure in the worker terminal 20 _{n according to the} first embodiment of the present invention (part 2: in the work training mode).

  The display means 74 included in the manual content presentation unit 70 displays a still image showing the assembly procedure reproduced at a speed adjusted according to the proficiency level by the reproduction means 73 on the main screen 801 (S731).

  Next, the display means 74 included in the manual content presentation unit 70 determines whether or not there is a point moving image related to the procedure being played back (S732).

  The display means 74 included in the manual content presentation unit 70 is operable (active) when the point moving image 8037 of the control panel 803 is operated as a GUI when there is a point moving image related to the procedure being played back (when S732 is YES). (S733).

  Next, the display means 74 included in the manual content presentation unit 70 monitors whether or not the point video button 8037 that has been made operable (active) is pressed (S734).

  When the point moving image button 8037 is pressed (when S734 is YES), the display means 74 included in the manual content presentation unit 70 activates another window, automatically reproduces the point moving image by the reproducing means 73, and the activated window (S735). Thereafter, when the reproduction of the manual content is completed, the process proceeds to the next process (S2008 in FIG. 16).

  Further, the display means 74 included in the manual content presentation unit 70 moves to the next process when the reproduction of the manual content is completed when the point moving image button 8037 is not pressed (when S734 is NO) (S2008 in FIG. 16). ).

  Further, the display means 74 included in the manual content presentation unit 70 is in a state where it cannot be operated using the point moving image button 8037 of the control panel 803 as a GUI when there is no point moving image related to the procedure being played back (when S732 is NO). (Inactive) (S736), when the reproduction of the manual content is completed, the process proceeds to the next process (S2008 in FIG. 16).

As described above, in the “work training mode”, the display processing of the manual content presentation unit 70 is a point video (including audio information) that is a detailed photograph of a point (can or knack) in the assembly procedure. , at any time of the worker (only when you want to check the point in the routing), (presented to the operator) operator terminal 20 _n displays the screen display unit 204 provided in the.

  Therefore, the worker can reproduce the point video as necessary, and learn the points and precautions of the assembly procedure, and when displaying the entire video of the work by the screen switching button 8034 of the control panel 803, It is possible to learn the flow of the entire work without the point movie activated in a separate window interfering with the entire movie being displayed.

FIG. 28 is a screen display example on the worker terminal 20 _{n according to} the first embodiment of the present invention, and FIG. 29 is a diagram showing a configuration and display example of the control panel 803 according to the first embodiment of the present invention (part 3: pace). In the distribution mode).

  In the “pace distribution mode”, as shown in FIG. 28, since the worker performs work with a good tempo, a moving image showing the entire work is displayed on the main screen 801.

  In “pace distribution mode”, when a work to be learned from the work process list 804 is selected, a moving image of the assembly work is reproduced. The difference from the “work training mode” is that, by default, the entire moving picture relating to work is played on the main screen 801, and the slider bar 8033 for adjusting the playback speed of the manual content is set as the standard work target time. . Also, as shown in FIG. 29, as in the “work training mode”, the point video button 8037 can be pressed by the worker at an arbitrary timing (the point video button 8037 is in an active state). ) Point video can be played in a separate window only when necessary. Further, in the “pace distribution mode”, as shown in FIG. 29, the repeated reproduction button 8039 for the whole (whole work corresponding to the production process) is set in advance.

FIG. 30 is a flowchart illustrating an example of a manual content display processing procedure in the worker terminal 20 _{n according to the} first embodiment of the present invention (part 3: in the pace distribution mode).

  The display means 74 included in the manual content presentation unit 70 displays a moving image showing the assembly work reproduced by the reproduction means 73 at the speed of the standard work target time (standard speed without adjustment) on the main screen 801 (S741).

  Next, the display means 74 included in the manual content presentation unit 70 determines whether there is a point movie related to the procedure being played back (S742).

  The display means 74 included in the manual content presentation unit 70 can be operated (active) when the point moving image button 8037 of the control panel 803 is operated as a GUI when there is a point moving image related to the procedure being played back (when S742 is YES). (S743).

  Next, the display means 74 included in the manual content presentation unit 70 monitors whether or not the point video button 8037 that has been made operable (active) has been pressed (S744).

  When the point moving image button 8037 is pressed (when S744 is YES), the display means 74 included in the manual content presentation unit 70 activates another window, automatically reproduces the point moving image by the reproducing means 73, and the activated window (S745). Thereafter, when the reproduction of the manual content is completed, the process proceeds to the next process (S2008 in FIG. 16).

  Further, the display means 74 included in the manual content presentation unit 70 moves to the next process when the reproduction of the manual content is completed when the point moving image button 8037 is not pressed (when S744 is NO) (S2008 in FIG. 16). ).

  Further, the display means 74 included in the manual content presentation unit 70 is in an inoperable state using the point moving image button 8037 of the control panel 803 as a GUI when there is no point moving image related to the procedure being played back (when S742 is NO). (Inactive) (S746), when the reproduction of the manual content is completed, the process proceeds to the next process (S2008 in FIG. 16).

As described above, the display processing of the manual content presentation unit 70 is a “pace distribution mode” in which a point movie (including audio information) is taken in detail of a point (can or knack) in the assembly procedure. , at any time of the worker (only when you want to check the point in the routing), (presented to the operator) operator terminal 20 _n displays the screen display unit 204 provided in the.

  Therefore, the worker can perform the work with good tempo in the manufacturing process on the line by continuously reproducing the entire image for each work at the standard target time.

FIG. 31 is a flowchart showing an example of a processing procedure of manual content reproduction at the time of pause in the worker terminal 20 _{n according to the} first embodiment of the present invention.

  The manual content reproduction process at the time of suspension is the manual content reproduction process of the reproduction means 73 included in the manual content presentation unit 70, and is S2010 in FIG.

  The reproduction means 73 included in the manual content presentation unit 70 is whether or not the reproduction / pause button 8035 provided in the control panel 803 in FIG. 17 has been pressed, or whether or not the work item in the work process list 804 in FIG. 17 has been selected. Is determined (S20111). When the playback / pause button 8035 is pressed (when S20111 is a “playback / pause button”), the playback means 73 included in the manual content presentation unit 70 repeatedly plays back the currently played manual content ( S20112). When the work item of the work process list 804 is selected (when S20111 is “work process list”), the reproduction means 73 included in the manual content presentation unit 70 is a manual corresponding to the work item selected in the work process list. The content is reproduced (S20113).

  As described above, the manual content playback process at the time of the pause of the manual content presentation unit 70 is the pressing state of the playback / pause button 8035 provided in the control panel 803 of FIG. 17 or the selection state of the work item in the work process list 804. Accordingly, the reproduction of the manual content after canceling the pause is performed by either reproducing the current work item repeatedly or reproducing the next work item.

Accordingly, the worker terminal 20 _n performs manual content reproduction after the suspension is canceled by pressing a reproduction / pause button 8035 provided in the control panel 803 of FIG. 17 or by selecting a work item in the work process list 804. The current work item can be replayed either repeatedly or the next work item.

As described above, according to the first embodiment of the present invention, in the manual content control unit 60 of the administrator terminal 10, the worker information is acquired by the worker information acquisition unit 61, and the proficiency level included in the worker information is set. Based on the learning phase, the content setting unit 62 determines the operation mode of the manual content to be presented to the worker terminal 20 _n according to the learning phase, and the management server 40 ₁ By setting the assigned work and playback speed included in the worker information managed by the administrator, the administrator terminal 10 controls the operator terminal 20 _n to present manual contents according to the proficiency level of the operator. can do.

In the manual content presentation unit 70 of the worker terminal 20 _n , the worker information is acquired by the worker information acquisition unit 71, and the manual acquired by the content acquisition unit 72 based on the work in charge included in the worker information. According to the data, the reproduction means 73 reproduces the manual content at the reproduction speed included in the worker information. Further, when the manual content is reproduced by the work reproduction processing unit 703, the manual content presentation unit 70 performs “pause”, “repetitive reproduction”, main content to be reproduced, etc. according to the operation mode determined by the administrator terminal 10. Control how to play. In addition, the manual content presentation unit 70 controls the display processing unit 704 to display the manual content according to the operation mode determined by the administrator terminal 10.

As a result, the worker terminal 20 _n can appropriately present the manual content to be presented to the worker to the worker according to the level of proficiency of the worker, and effectively supports the operator's skill acquisition. be able to.

  Finally, the function of the information processing apparatus that presents manual content according to the proficiency level of the worker according to Embodiment 1 of the present invention is the same as the processing procedure described in Embodiment 1 in the operating environment (platform). This can be realized by executing a program coded in a programming language on a computer. Therefore, the program that executes the function of the information processing apparatus according to the first embodiment of the present invention can be stored in a computer-readable recording medium.

  Although the present invention has been described based on the first embodiment, the present invention is not limited to the requirements shown here, such as combinations with other elements in the shape described in the first embodiment. Absent.

  With respect to these points, the present invention can be changed within a range that does not detract from the gist of the present invention, and can be appropriately determined according to the application form.

It is a figure which shows the structural example of the system which concerns on Embodiment 1 of this invention. It is a figure which shows the example of the learning stage (skill level) concerning Embodiment 1 of this invention. It is a figure which shows the example of content presentation according to the proficiency level phase which concerns on Embodiment 1 of this invention. It is a figure which shows the example of the main process sequence of the content presentation according to the proficiency level phase of the system which concerns on Embodiment 1 of this invention. It is a block diagram which shows the function structural example of the administrator terminal which concerns on Embodiment 1 of this invention. It is a block diagram which shows the function structural example of the worker terminal which concerns on Embodiment 1 of this invention. It is a figure which shows the structural example of the worker information data which concerns on Embodiment 1 of this invention. It is a figure which shows the structural example of the manual content related data which concerns on Embodiment 1 of this invention. It is a figure which shows the structural example of the manual data which concerns on Embodiment 1 of this invention. It is a block diagram which shows the structural example of the principal part which concerns on Embodiment 1 of this invention. It is a flowchart which shows the example of the process sequence of the manual content control part in the administrator terminal which concerns on Embodiment 1 of this invention. It is a flowchart which shows the example of the process sequence of the proficiency level determination in the administrator terminal which concerns on Embodiment 1 of this invention. It is a flowchart which shows the example of the process sequence of the charge work setting in the administrator terminal which concerns on Embodiment 1 of this invention. It is a flowchart which shows the example of the process sequence of the reproduction speed calculation in the administrator terminal which concerns on Embodiment 1 of this invention. It is a figure which shows the example of the process sequence of starting request reception of the manual content presentation part in the worker terminal which concerns on Embodiment 1 of this invention. It is a flowchart which shows the example of the process sequence of the manual content presentation in the worker terminal which concerns on Embodiment 1 of this invention. It is a figure which shows the example of a screen display in the administrator terminal and worker terminal which concern on Embodiment 1 of this invention. It is a figure which shows the structure and display example of a control panel which concern on Embodiment 1 of this invention. It is a flowchart which shows the example of the process sequence of the worker search in the worker terminal which concerns on Embodiment 1 of this invention. It is a flowchart which shows the example of the process sequence of the content reproduction speed adjustment in the worker terminal which concerns on Embodiment 1 of this invention. It is a flowchart which shows the example of the process sequence of the manual content display in the worker terminal which concerns on Embodiment 1 of this invention. It is a figure which shows the example of a screen display in the operator terminal which concerns on Embodiment 1 of this invention (in the case of 1: education mode). It is a figure (the case of 1: education mode) which shows the composition and example of a display of a control panel concerning Embodiment 1 of the present invention. It is a flowchart which shows the example of the processing procedure of the manual content display in the worker terminal which concerns on Embodiment 1 of this invention (in the case of 1: education mode). It is a figure which shows the example of a screen display in the operator terminal which concerns on Embodiment 1 of this invention (the case of 2: the work training mode). It is a figure which shows the structure and example of a display of the control panel which concern on Embodiment 1 of this invention (the case of 2: the work training mode). It is a flowchart which shows the example (the 2 in the case of work training mode) of the process sequence of the manual content display in the worker terminal which concerns on Embodiment 1 of this invention. It is a figure which shows the example of a screen display in the operator terminal which concerns on Embodiment 1 of this invention (in the case of the 3: pace distribution mode). It is a figure which shows the structure and example of a display of the control panel which concern on Embodiment 1 of this invention (the case of the 3rd: pace distribution mode). It is a flowchart which shows the example of the process sequence of the manual content display in the worker terminal which concerns on Embodiment 1 of this invention (in the case of the 3: pace distribution mode). It is a flowchart which shows the example of the process sequence of the manual content reproduction | regeneration at the time of pause in the operator terminal which concerns on Embodiment 1 of this invention.

Explanation of symbols

10 administrator terminal 20 _n worker terminal 30 ₁ content import worker terminal 30 ₂ manual creator terminal 40 ₁ management server 40 ₂ authentication server 50 network 101, 201 control unit 102, 202 communication unit 103, 203 storage unit 104, 204 Screen display unit 60 Manual content control unit 601 Worker information acquisition unit 602 Proficiency level determination unit 603 Content setting unit 61 Worker information acquisition unit 62 Content setting unit 70 Manual content presentation unit 701 Worker information acquisition unit 702 Manual content acquisition unit 703 Work reproduction processing unit 704 Display processing unit 705 Proficiency level update unit 71 Worker information acquisition means 72 Content acquisition means 73 Reproduction means 731 Reproduction time adjustment means 74 Display means

Claims (7)

A management server having a database function for managing worker information indicating information related to a worker including proficiency level information indicating the proficiency level of the worker, and manual content to be presented to the worker based on the worker information; An information processing apparatus connected to an authentication server that performs authentication processing of a worker and used as a terminal by an operator,
A display device for displaying manual content managed by the management server;
Worker information acquisition means for acquiring worker information managed by the management server;
Content acquisition means for acquiring manual content managed by the management server;
Of the still image content and the moving image content indicating the work procedure included in the manual content acquired by the content acquisition unit, determined based on proficiency information included in the worker information acquired by the worker information acquisition unit, Reproduction means for reproducing either one according to the level of proficiency of the worker,
An information processing apparatus comprising: display means for displaying the manual content reproduced by the reproduction means on the display device. The reproducing means includes
When the manual content acquired by the content acquisition means is reproduced,
When there is point video content indicating the points of the work procedure related to the work procedure presented by the reproduced manual content,
The information processing apparatus according to claim 1, wherein the point moving image content is automatically reproduced according to an operator's proficiency level determined based on the proficiency level information. The display means includes
The window for displaying the reproduced point moving image content is activated when the point moving image content is reproduced according to the proficiency level of an operator determined based on the proficiency level information. 2. The information processing apparatus according to 2. The display means includes
A window for displaying the reproduced point video content is activated until the playback of the point video content is finished, according to an operator's proficiency level determined based on the proficiency level information. The information processing apparatus according to any one of claims 2 and 3. The display means includes
The user interface for instructing the reproduction of the point video content indicating the point of the work procedure related to the work procedure presented by the manual content acquired by the content acquisition means is determined based on the proficiency level information. The information processing apparatus according to claim 1, wherein the information processing apparatus is enabled or disabled according to a proficiency level. A management server having a database function for managing worker information indicating information related to a worker including proficiency level information indicating the proficiency level of the worker, and manual content to be presented to the worker based on the worker information; An information processing method in an information processing apparatus connected to an authentication server that performs an authentication process of a worker, used by an operator as a terminal, and provided with a display device,
Worker information acquisition procedure for acquiring worker information managed by the management server;
A content acquisition procedure for acquiring manual content managed by the management server;
Proficiency indicating the proficiency level of the worker included in the worker information acquired by the worker information acquisition procedure among still image content and moving image content indicating the operation procedure included in the manual content acquired by the content acquisition procedure. Reproduction procedure to reproduce either one according to the skill level of the worker determined based on the degree information,
A display procedure for displaying manual content reproduced by the reproduction procedure on the display device. A management server having a database function for managing worker information indicating information related to a worker including proficiency level information indicating the proficiency level of the worker, and manual content to be presented to the worker based on the worker information; An information processing program in an information processing apparatus connected to an authentication server that performs an authentication process of a person, used by a worker as a terminal, and provided with a display device,
Computer
Worker information acquisition means for acquiring worker information managed by the management server;
Content acquisition means for acquiring manual content managed by the management server;
Of the still image content and the moving image content indicating the work procedure included in the manual content acquired by the content acquisition unit, the mastery indicating the proficiency level of the worker included in the worker information acquired by the worker information acquisition unit Reproduction means for reproducing either one according to the skill level of the worker determined based on the degree information,
An information processing program for causing manual content reproduced by the reproducing means to function as display means for displaying on the display device.