JP2006209285A - Information processor, information processing method, and computer program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a device and method for realizing information provision such as an operation instruction with the optimal expressions corresponding to each user. <P>SOLUTION: For example, user identification information is read from the ID card of a user, and the optimal expression pattern is acquired and presented to the user on the basis of user attribute information, for example, user attributes such as ages, nationalities and skills corresponding to the user identification. Thus, when a user is a junior, it is possible to provide information with the expressions optimal to the junior. Also, even when the user is an elderly person or foreigner, it is possible to provide instruction information to the user with the optimal expressions corresponding to each user. Furthermore, it is possible to calculate an evaluation value relative to the operation of the user from the operation history of the user, and to acquire the optimal expression pattern, and to present it to the user on the basis of the evaluation value. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to an information processing apparatus, an information processing method, and a computer program. More specifically, information that acquires user information from an ID card such as an IC card or magnetic card that stores user identification information such as an employee card or a medical ticket, and executes information provision processing in an optimal mode based on the acquired user information The present invention relates to a processing device, an information processing method, and a computer program.

  In recent years, with the widespread use of IC cards, various ID cards such as employee cards, examination tickets, commuter passes, and bank ATM cards have been used. For these cards, the stored information of the ID card is read by a predetermined card reader to identify the user. In the card reader, after confirming that the user identification information read from the card is data registered in the database, a predetermined data process, for example, a card corresponding to a bank ATM, a deposit or withdrawal process is performed. Done.

  However, in the system to which the current ID card is applied, only user identification is mainly performed, and processing for changing the mode of provided information according to the user is not performed. For example, a bank ATM or the like only determines whether or not the user is a user registered in a database, and changes are made based on information such as whether the user is an elderly person. Absent.

  For example, there is Patent Document 1 as a prior art disclosing paraphrase processing. This document discloses a processing configuration in which one word is replaced with another expression. For example, a processing configuration is disclosed in which unfamiliar words such as dishes and menus are replaced with common words. However, this document does not disclose a configuration in which the expression is changed based on user attributes such as the user's age.

  In Internet sites and the like, customization of information presentation is performed such that user attribute information such as user access history and customer information is registered in a database and advertisement display is changed according to the registered user attributes. However, it is not considered whether the customized information is really appreciated for the user, and it is difficult to expect a reliable advertising effect. In addition, even for users with the same attributes, the required information may differ depending on the situation, and it is necessary to determine what the required information is and to provide a process that provides effective information It is difficult.

Information provided through a terminal such as an information provision process via the Internet, a bank terminal, or a hospital reception is generally text or image data registered in a database. That is, assuming an average user, data having a configuration determined to be suitable for such a user is provided. However, the user includes a young person, an elderly person, or a user unfamiliar with the terminal operation, and such a user often cannot fully understand information provided via the terminal.
JP 2004-240859 A

  The present invention has been made in view of the above-described problems. For example, information provided to a user in an information processing apparatus such as an Internet connection terminal, an information device such as a copy or a facsimile, a bank terminal, or a hospital reception is provided. An object of the present invention is to provide an information processing apparatus, an information processing method, and a computer program that appropriately change, for example, operation instruction information into an expression suitable for a user and realize information providing processing in an optimal expression mode. .

  A first aspect of the present invention is an information processing apparatus that executes information presentation processing for a user, and performs user attribute acquisition processing based on a user identification information input unit that inputs user identification information and the user identification information. A user identification processing unit to be executed, a registration pattern database in which a plurality of different patterns of presentation information are registered, and a process of selecting an optimum registration pattern corresponding to the user from the registration pattern database based on the user attribute An information processing apparatus comprising: an output pattern selection unit; and an output unit that outputs a registered pattern selected by the output pattern selection unit.

  Furthermore, in an embodiment of the information processing apparatus of the present invention, the information processing apparatus further executes an operation history acquisition unit that acquires an operation history by a user, and an evaluation process of the operation history acquired by the operation history acquisition unit The operation history evaluation unit measures an elapsed time until the user performs an operation after the information is presented to the output unit, and calculates an evaluation value based on the elapsed time. The output pattern selection unit is configured to execute a process of selecting an optimum registered pattern corresponding to a user from the registered pattern database based on the evaluation value.

  Furthermore, in an embodiment of the information processing apparatus of the present invention, the information processing apparatus further executes an operation history acquisition unit that acquires an operation history by a user, and an evaluation process of the operation history acquired by the operation history acquisition unit The operation history evaluation unit, the operation history evaluation unit is configured to count the number of erroneous operations by the user after the information presentation to the output unit, and calculate an evaluation value based on the count value of the number of erroneous operations, The output pattern selection unit is configured to execute a process of selecting an optimum registered pattern corresponding to a user from the registered pattern database based on the evaluation value.

  Furthermore, in one embodiment of the information processing apparatus of the present invention, the registration pattern database is a database in which a plurality of different patterns are registered according to user attributes of at least one of age, nationality, and skill level as user attributes. The output pattern selection unit is configured to execute a process of selecting an optimum registration pattern corresponding to the user from the registration pattern database based on at least one of the user attributes of age, nationality, and skill level. Features.

  Furthermore, in one embodiment of the information processing apparatus of the present invention, the information processing apparatus further includes a user information database in which user identification information and user attributes are associated with each other, and the user identification processing unit includes the user identification processing unit. Based on user identification information input from an information input unit, the user information database is searched, and a process for acquiring a user attribute registered as corresponding data of the user identification information is executed. .

  Furthermore, in an embodiment of the information processing apparatus of the present invention, the user identification processing unit is configured to execute a process of acquiring a user attribute from data input by the user identification information input unit.

  Furthermore, a second aspect of the present invention is an information processing method for executing an information presentation process for a user, and a user identification information input step for inputting user identification information, and acquisition of user attributes based on the user identification information A user identification processing step for executing processing, and an output pattern selection step for executing processing for selecting an optimum registered pattern corresponding to the user based on the user attribute from a registered pattern database in which a plurality of different patterns of presentation information are registered And an output step of outputting the registered pattern selected in the output pattern selection step to an output unit.

  Furthermore, in an embodiment of the information processing method of the present invention, the information processing method further includes an operation history acquisition step of acquiring an operation history by a user, and an evaluation process of the operation history acquired in the operation history acquisition step The operation history evaluation step measures an elapsed time until the user performs an operation after the information is presented to the output unit, and calculates an evaluation value based on the elapsed time. The output pattern selection step executes a process of selecting an optimum registered pattern corresponding to a user from the registered pattern database based on the evaluation value.

  Furthermore, in an embodiment of the information processing method of the present invention, the information processing method further includes an operation history acquisition step of acquiring an operation history by a user, and an evaluation process of the operation history acquired in the operation history acquisition step An operation history evaluation step, wherein the operation history evaluation step is a step of counting the number of erroneous operations by the user after the information is presented to the output unit, and calculating an evaluation value based on the count value of the number of erroneous operations. The output pattern selection step executes a process of selecting an optimum registered pattern corresponding to a user from the registered pattern database based on the evaluation value.

  Furthermore, in an embodiment of the information processing method of the present invention, the registration pattern database is a database in which a plurality of different patterns corresponding to user attributes of at least one of age, nationality, and skill level are registered as user attributes. The output pattern selection step executes a process of selecting an optimum registration pattern corresponding to the user from the registration pattern database based on at least one of the user attributes of age, nationality, and skill level. .

  Furthermore, a third aspect of the present invention is a computer program for causing an information presentation process for a user to be executed on a computer. A user identification information input step for inputting user identification information, and a user based on the user identification information. An output for executing a process for selecting an optimum registration pattern corresponding to the user based on the user attribute from a user identification process step for executing an attribute acquisition process and a registration pattern database in which a plurality of different patterns of presentation information are registered A computer program comprising: a pattern selection step; and an output step of outputting the registered pattern selected in the output pattern selection step to an output unit.

  Note that the computer program of the present invention is a recording medium provided in a computer-readable format for a computer system capable of executing various program codes, for example, a recording medium such as a CD, FD, or MO. A computer program that can be provided by a medium or a communication medium such as a network. By providing such a program in a computer-readable format, processing corresponding to the program is realized on the computer system.

  Other objects, features, and advantages of the present invention will become apparent from a more detailed description based on embodiments of the present invention described later and the accompanying drawings. In this specification, the system is a logical set configuration of a plurality of devices, and is not limited to one in which the devices of each configuration are in the same casing.

  According to the configuration of the present invention, for example, user identification information is read from a user ID card, and an optimum expression pattern is determined based on user attribute information corresponding to the user identification information, for example, user attributes such as age, nationality, skill level, and the like. Since it is configured to be acquired and presented to the user, if the user is a young person, it is possible to provide information in an expression suitable for the young person, and even when the elderly person, foreigner, etc. are the user, Since provision of instruction information to the user in an optimal expression corresponding to the user is realized, it is easy to understand the displayed information, and it is possible to reduce the possibility of performing an erroneous operation or the like.

  Furthermore, according to the configuration of the present invention, the evaluation value related to the user's operation from the user's operation history is calculated, and based on the evaluation value, the optimum expression pattern is acquired and presented to the user. When the user's operation is slow or when there are many erroneous operations, it is possible to present simpler instruction information to the user, and it is possible to provide instruction information to the user in an optimal expression corresponding to the user. Therefore, it is possible to perform an accurate operation efficiently.

  Details of an information processing apparatus, an information processing method, and a computer program according to embodiments of the present invention will be described below with reference to the drawings.

  First, an overview of processing to which the information processing apparatus of the present invention is applied will be described with reference to FIG. The information processing apparatus of the present invention can be used as an information processing apparatus operated by a user, such as an Internet connection terminal, an information device such as a copy or a facsimile, a bank terminal, or a hospital reception, and an ID card owned by the user A reader for acquiring user information is provided, and provided information is appropriately changed according to the user information acquired through the reader, and information providing processing having an optimal aspect according to the characteristics of each user is performed.

  FIG. 1 shows a multifunction information processing apparatus 200 having functions such as copying, scanning, and facsimile as an example of the information processing apparatus. The information processing apparatus 200 includes a card reader 210 and reads data stored in an ID card 121 in which user identification information is stored, such as an IC card or a magnetic card carried by the user 100.

  The information processing apparatus 200 executes user authentication processing based on the user identification information read from the ID card 121 and the user information registered in the user information database 203 in the information processing apparatus 200 in advance and is registered in the user information database 203. Various user attributes such as user attributes, such as whether the user is a young person, an elderly person, a foreigner living in an English-speaking area, or a user's skill level, In accordance with the acquired user attribute, text or image data determined to be optimal for the user is selected and output to the output unit 206.

  In addition, it is set as the structure which recorded user attribute information, for example, age, nationality information, etc. in ID card 121, without using a user information database, acquiring a user attribute directly from ID card 121, and according to the acquired user attribute, The text and image data to be output to the output unit 206 may be selected and output.

  The information processing apparatus 200 has a registered pattern database 202 that stores display pattern data corresponding to various users, selects an optimum output pattern from the registered pattern database 202 according to user attributes, and outputs the selected output pattern to the output unit 206. To do.

  The user information database 203 and the registered pattern database 202 are configured to be installed in the server 131 connected by the network 130, and perform user authentication processing, user attribute extraction processing, output pattern selection processing based on user attributes, and the like. The server 131 may be configured to execute. In this case, necessary information is transferred between the information processing apparatus 200 and the server 131 via the network 130.

  Next, the detailed configuration of the information processing apparatus 200 shown in FIG. 1 will be described with reference to FIG. The information processing apparatus 200 is not limited to the multi-function information processing apparatus having functions such as copying, scanning, and facsimile shown in FIG. 1, but may be operated by a user such as an Internet connection terminal, a bank terminal, or a hospital reception terminal. Information processing apparatus. FIG. 2 is a block diagram showing an extracted functional configuration for executing data processing according to the present invention.

  As shown in FIG. 2, the information processing apparatus 200 includes a pattern registration unit 201, a registration pattern database 202, a user information database 203, a user identification processing unit 204, an output pattern selection unit 205, an output unit 206, and an operation unit (input unit). 207, an operation history acquisition unit 208, an operation history evaluation unit 209, and a user identification information input unit (card reader) 210.

  The pattern registration unit 201 executes processing for registering an expression pattern to be presented to various users via an output unit 206 configured by a liquid crystal display, for example, in the registration pattern database 202. This process is a process executed in advance by the operator. Various expression patterns registered by the operator via the pattern registration unit 201 are registered in the registered pattern database 202.

  A configuration example of registration data in the registration pattern database 202 will be described with reference to FIG. In the registered pattern database 202, as shown in FIG. 3, a plurality of patterns are registered for each of various output information (output information ID). For example, the output information ID = 001 is an output pattern instructing to press the start button of the information processing apparatus, and a plurality of patterns a to f are registered for this instruction information. The registration pattern database 202 is a database in which a plurality of different patterns are registered according to at least one of the user attributes of age, nationality, and skill level as user attributes, and the output pattern selection unit 205 is based on the user attributes. A process of selecting an optimum registered pattern corresponding to the user from the registered pattern database 202 is executed.

  The information processing apparatus selects an optimum expression pattern for each user according to user attributes such as age, nationality, and skill acquired based on information read from the ID card carried by the user, and outputs it to the output unit To do.

In the example shown in FIG. 3, the registration pattern of output information ID = 001 is
Pattern a (level a: standard): “Press the start button”
Pattern b (level b: simple): “Please push the biggest button”
Pattern c (level c: image): image data:
Pattern f (level f: English): “Please Push the Start Button”
The pattern selected according to the user attribute from these patterns is output to the output unit.

  For example, a pattern a (level a: standard): “Please press the start button” is output to a general user, and a pattern b (level b: simple): “ For the users who are judged to be difficult to understand by text explanation (for example, nationalities other than Japanese or users with low skill levels), the pattern c (level c: Image): Outputs image data, and outputs a pattern f (level f: English): “Please Push the Start Button” to a foreigner, according to user attributes.

  Returning to FIG. 2, the description of the configuration of the information processing apparatus 200 will be continued. A user identification information input unit (card reader) 210 reads user identification information from an ID card carried by the user. The read data of the user identification information input unit (card reader) 210 is output to the user identification processing unit 204, and the user identification processing unit 204 executes a collation process with data registered in the user information database 203 to perform user authentication. Done. Further, the user identification processing unit 204 acquires user attribute information registered in the user information database 203 and outputs the user attribute information to the output pattern selection unit 205.

  The output pattern selection unit 205 selects an optimum pattern corresponding to the user from the patterns registered in the registered pattern database 202 based on user attribute information input from the user identification processing unit 204, for example, user attributes such as age and nationality. Select and output to the output unit 206.

  As described above, user attribute information such as age and nationality information is recorded on the ID card carried by the user, and the user identification information is included in the read data of the user identification information input unit (card reader) 210. In this case, the user attribute information acquired from the ID card is output to the output pattern selection unit 205 without using the user information database, and the user is handled from the pattern registered in the registered pattern database 202 based on the user attribute. An optimum pattern may be selected and output to the output unit 206.

  A configuration example of registration data in the user information database 203 will be described with reference to FIG. As shown in FIG. 4, a user ID and user attribute information are registered as correspondence data in the user information database 203. The user ID is applied to collation processing with information stored in the ID card carried by the user, and the user identification processing unit 204 takes out user attribute information associated with the user ID that matches the ID card and outputs an output pattern. The data is transmitted to the selection unit 205.

  As described above, the registration pattern database 202 is a database in which a plurality of different patterns corresponding to user attributes of at least one of age, nationality, and skill level are registered as user attributes. In the user information database 203, as shown in FIG. 4, the user ID is registered in association with the age, nationality, and skill level as the user attribute information, and the user identification processing unit is a user who matches the ID card. At least one of age, nationality, and skill level as user attribute information associated with the ID is extracted and transmitted to the output pattern selection unit 205. Based on these user attributes, the output pattern selection unit 205 executes a process of selecting an optimum registered pattern corresponding to the user from the registered pattern database.

  For example, if the user ID read from the ID card is [def673011], it matches the ID of the second entry in the registration data of the user information database shown in FIG. User attribute information [age: 6, nationality: Japan, skill level: 20] associated with the ID is extracted and transmitted to the output pattern selection unit 205.

  Based on the user attribute information [age: 6, nationality: Japan, proficiency: 20] received from the user identification processing unit 204, the output pattern selection unit 205 obtains an expression pattern at a level corresponding to the user attribute from the registered pattern database 202. Is output to the output unit. In this case, the user is 6 years old, and pattern b (level b) data is selected from the registered pattern data shown in FIG. 3 and output to the output unit.

  As shown in FIG. 2, the information processing apparatus 200 further includes an operation unit 207, an operation history acquisition unit 208, and an operation history evaluation unit 209. The operation unit is operated by a button, a key, or the like operated by a user, or a touch panel. It is an operation unit configured. The operation history acquisition unit 208 acquires user operation history information for the operation unit 207. The operation history evaluation unit 209 determines whether the user operation has been executed correctly based on the user operation history acquired by the operation history acquisition unit 208. User operation evaluation information based on this determination is input to the output pattern selection unit 205.

  Based on the user operation evaluation information input from the operation history evaluation unit 209, the output pattern selection unit 205 determines whether or not the operation instruction information output to the output unit 206 is correctly understood by the user. For example, if an erroneous operation is performed, it is determined that the displayed instruction information is not adapted to the user's level, and registered patterns of different levels are acquired from the registered pattern database 202 and output to the output unit 206. Execute the process. Details of these processes will be described later with reference to flowcharts shown in FIGS.

  Next, a basic processing sequence executed by the information processing apparatus of the present invention will be described with reference to FIG. This basic process does not include the process corresponding to the user operation history described above, and corresponds to the user according to the user attribute acquired based on the user identification information acquired from the ID card storing the user identification information. A processing sequence for selecting an optimum expression pattern and outputting it to the output unit is shown.

  An information processing apparatus 300 illustrated in FIG. 5 is, for example, an information processing apparatus having a copy function, a FAX function, and the like, and there are various users. Used by users such as 330). The user is a user who is registered in advance as a user of the information processing apparatus 300, and the registered user ID and attribute information are registered in the user information database. An ID card 311, 321, 331 is assigned to each user 310, 320, 330, and the ID of each user registered in the user information database is recorded in each ID card.

  For example, when the user (business man) 310 inserts the ID card 311 into the card reader of the information processing apparatus 300, the user ID of the user (business man) 310 is read in step S101, and in step S102, the user information database User authentication is performed based on verification with the registered user ID (see FIG. 4). When user authentication based on ID verification is established, user attribute information set corresponding to the user ID is acquired, and in step S103, the user is registered from the registration pattern database (see FIG. 3) based on the user attribute information. An expression pattern corresponding to the attribute is extracted and output to the output unit in step S104. The pattern selected corresponding to this user (business man) 310 is “please press the start button” as shown in the figure, for example.

  Further, when the user (young person) 320 inserts the ID card 321 into the card reader of the information processing apparatus 300, the user ID of the user (young person) 320 is read, and the registered user ID in the user information database (see FIG. 4). ) And user authentication is acquired, and the user attribute is acquired. Based on the attribute, an expression pattern corresponding to the user attribute is extracted from the registered pattern database (see FIG. 3) and output to the output unit. Is done. The pattern selected corresponding to this user (younger person) 320 is, for example, as shown in the figure, “Please use the largest button!”.

  Furthermore, when the user (elderly person) 330 inserts the ID card 331 into the card reader of the information processing apparatus 300, the user ID of the user (elderly person) 330 is read, and the user attribute is acquired after user authentication. The expression pattern corresponding to the user attribute is extracted from the registered pattern database (see FIG. 3) based on the attribute and output to the output unit. The pattern selected for this user (elderly person) 330 is, for example, as shown in the figure, "Specify the number to copy by pressing the button with the number written on it. "Please press the green start button at".

  Next, a processing example when the information processing apparatus of the present invention is applied as a ticket issuing machine will be described with reference to FIG. An information processing device 350 shown in FIG. 6 is an information processing device as a ticket (boarding pass) issuing machine installed in an airfield, for example. As shown in FIG. 6, the user is a user (Japanese businessman) 360, There are various users (foreign businessmen) 370, users (elderly people) 380, and the like. Also in this case, the user is a user registered in advance as a user of the information processing apparatus 350, and the registered user ID and attribute information are registered in the user information database. ID cards 361, 371, and 381 are assigned to the users 360, 370, and 380, and the IDs of the users registered in the user information database are recorded in the ID cards.

  The user (Japanese businessman) 360 inserts the ID card 361 into the card reader of the information processing device 350, whereby the user ID of the user (business man) 360 is read in step S151, and the user information database in step S152. User authentication is performed based on verification with the registered user ID (see FIG. 4). When user authentication based on ID verification is established, user attribute information set corresponding to the user ID is acquired, and in step S153, the user is registered from the registration pattern database (see FIG. 3) based on the user attribute information. An expression pattern corresponding to the attribute is extracted and output to the output unit in step S154. The pattern selected corresponding to this user (Japanese businessman) 360 is, for example, “Start ticketing” as shown in the figure.

  Further, the user (foreign business man) 370 inserts the ID card 371 into the card reader of the information processing device 350, whereby the user ID of the user (foreign business man) 370 is read, and the registered user ID in the user information database. User authentication is performed based on verification with (see FIG. 4), and when the authentication is established, the user attribute is acquired, and the expression pattern corresponding to the user attribute is extracted from the registered pattern database (see FIG. 3) based on the attribute. Output to the output unit. The pattern selected corresponding to the user (foreign business person) 370 is “Check in” as shown in the figure, for example.

  Furthermore, when the user (elderly person) 380 inserts the ID card 381 into the card reader of the information processing device 350, the user ID of the user (elderly person) 380 is read, and the user attribute is acquired after user authentication. The expression pattern corresponding to the user attribute is extracted from the registered pattern database (see FIG. 3) based on the attribute and output to the output unit. The pattern selected corresponding to this user (elderly person) 380 is, for example, as shown in the figure, “designate a seat and issue an air ticket”.

Thus, in the information processing apparatus of the present invention, the user identification information is read from the ID card carried by the user, and the optimum expression pattern is acquired and presented to the user based on the user attribute information corresponding to the user identification information. Because it is configured, it is possible to provide information in the most suitable expression for young people if the user is a young person, and even if the elderly person, foreigner, etc. are users, the optimum expression corresponding to each user Since the user is provided with instructions and information, the displayed information can be easily understood, and the possibility of erroneous operations and the like can be reduced.

  As described above, user attribute information such as age and nationality information is recorded on the ID card carried by the user, the user attribute is directly acquired from the ID card, and the user attribute information acquired from the ID card is As an arrangement for outputting to the output pattern selecting unit 205 (see FIG. 2), selecting an optimum pattern corresponding to the user from the patterns registered in the registered pattern database 202 based on the user attribute and outputting the selected pattern to the output unit 206. Also good.

  Next, processing for selecting an expression pattern to be output based on evaluation information of a user's operation history will be described with reference to the flowchart of FIG. The process of steps S201 to S204 in the flowchart shown in FIG. 7 is the same as the process of steps S101 to S104 in the flow of FIG. That is, it is a process of outputting an expression pattern that is determined to be the optimum pattern to the output unit based on the user attribute.

  Step S205 and subsequent steps are processing for selecting an expression pattern to be output based on the evaluation information of the user operation history. In step S205, a user operation history is acquired. The operation history acquisition unit 208 acquires user operation information for the operation unit 207 illustrated in FIG.

  The operation history information acquired by the operation history acquisition unit 208 is output to the operation history evaluation unit 209, and the user operation history is evaluated. This process is the process of steps S206 and S207. In step S206, an elapsed time from when the operation instruction is displayed on the output unit 206 until the user performs an operation is measured. This is time (t).

  In step S207, a comparison process between the evaluation value f (t) calculated by applying the evaluation value calculation function f based on the time (t) acquired in step S206 and a predetermined threshold value k is executed. For example, when a longer elapsed time is obtained as a measurement time (t) based on a normal operation time, the evaluation value calculation function f has a larger evaluation value f (t), and a shorter elapsed time is measured. When obtained as time (t), the evaluation value f (t) is set as a function having a small value. The evaluation value f (t) is set as a calculated value f (tmax) based on the upper limit time (tmax) determined as a normal user operation time. That is, if the evaluation value f (t)> the threshold value k is satisfied and the evaluation value f (t) is larger than the threshold value k, the user evaluates that the operation has been difficult and the time has elapsed. This evaluation information is output to the output pattern selection unit 205.

  In step S208, the output pattern selection unit executes display processing in which the level of the pattern displayed on the output unit is changed. For example, if the currently displayed pattern is the display pattern “Please press the start button” in the example of FIG. 5, change the display pattern to “Specify the number to copy by pressing the numbered button. When it is finished, press the green start button on the far right to change the display to “Execute”.

  If evaluation value f (t)> threshold value k is not satisfied in step S207, that is, if a user operation is performed in a short time, the process proceeds to step S209 to determine whether normal processing has been performed. If it is determined that normal processing has not been performed, display processing in which the level of the pattern displayed on the output unit is changed is executed in step S208.

  Thus, based on the time (t) from when some instruction information is displayed on the output unit until the user performs the operation, the user's understanding of the display pattern is evaluated, and the elapsed time until the operation is If it is long, it is determined that the user's level of understanding of the display pattern is low, and the level of the display pattern is changed. By this processing, an optimal display pattern for the user is selected, and the user can understand the displayed information and perform a correct operation.

  Next, referring to the flowchart of FIG. 8, the evaluation value is calculated by counting the number of erroneous operations executed by the user, not the elapsed time until the user's operation, and based on this evaluation information, Processing for selecting an expression pattern to be output will be described. The processes in steps S301 to S304 in the flowchart shown in FIG. 8 are the same as the processes in steps S101 to S104 in the flow in FIG. That is, it is a process of outputting an expression pattern that is determined to be the optimum pattern to the output unit based on the user attribute.

  Step S305 and the subsequent steps are processing for selecting an expression pattern to be output based on the evaluation information of the user operation history. In step S305, a user operation history is acquired. The operation history acquisition unit 208 acquires user operation information for the operation unit 207 illustrated in FIG.

  The operation history information acquired by the operation history acquisition unit 208 is output to the operation history evaluation unit 209, and the user operation history is evaluated. This process is the process of steps S306 and S307. In step S <b> 306, the number of operations determined to be an erroneous operation during the operation performed by the user after the operation instruction is displayed on the output unit 206 is measured. This is the number of erroneous operations (e).

  In step S307, a comparison process between the evaluation value f (e) calculated by applying the evaluation value calculation function f based on the number of erroneous operations (e) acquired in step S306 and a predetermined threshold value k is executed. The evaluation value calculation function f is set as a function in which the evaluation value f (e) increases as the number of erroneous operations increases, and decreases as the number of erroneous operations decreases. The evaluation value f (e) is set as a calculated value f (emax) based on the upper limit number of times (emax) determined as a normal user's erroneous operation range. That is, when the evaluation value f (e)> the threshold value k is satisfied and the evaluation value f (e) is larger than the threshold value k, the user is troubled by the operation and repeatedly executes the erroneous operation. evaluate. This evaluation information is output to the output pattern selection unit 205.

  In step S308, the output pattern selection unit executes display processing in which the level of the pattern displayed on the output unit is changed. For example, if the currently displayed pattern is the display pattern “Please press the start button” in the example of FIG. 5, change the display pattern to “Specify the number to copy by pressing the numbered button. When it is finished, press the green start button on the far right to change the display to “Execute”.

  If evaluation value f (e)> threshold value k is not satisfied in step S307, that is, if a user operation is performed within the allowable number of erroneous operations, the process proceeds to step S309, and further normal processing is performed. If it is determined that normal processing has not been performed, display processing in which the level of the pattern displayed on the output unit is changed is executed in step S308.

  In this way, after the instruction information is displayed on the output unit, the user's understanding of the display pattern is evaluated based on the number of erroneous operations during the operation performed by the user (e), and the number of erroneous operations until the operation is determined. If there are many, it is determined that the user's understanding of the display pattern is low, and the level of the display pattern is changed. By this processing, an optimal display pattern for the user is selected, and the user can understand the displayed information and perform a correct operation.

  Finally, a hardware configuration example of the information processing apparatus 200 will be described with reference to FIG. The CPU (Central Processing Unit) 501 is based on various data processing described in the above-described embodiments, that is, user authentication based on user identification information acquired from the ID card by the card reader 516, acquisition of user attribute information, and user attribute information. It is a control unit that executes processes according to various computer programs describing an execution sequence of each process such as a display pattern selection process, user operation history acquisition, evaluation process, and display pattern change process based on an evaluation value. .

  A ROM (Read Only Memory) 502 stores programs used by the CPU 501, calculation parameters, and the like. A RAM (Random Access Memory) 503 stores programs used in the execution of the CPU 501, parameters that change as appropriate during the execution, and the like. These are connected to each other by a host bus 504 including a CPU bus.

  The host bus 504 is connected to an external bus 506 such as a PCI (Peripheral Component Interconnect / Interface) bus via a bridge 505.

  A keyboard 508 and a pointing device 509 are input devices operated by the user. The display 510 includes a liquid crystal display device, a CRT (Cathode Ray Tube), or the like, and displays various information as text or image information.

  An HDD (Hard Disk Drive) 511 includes a hard disk, drives the hard disk, and records or reproduces a program executed by the CPU 501 and information. The hard disk serves as the registered pattern database 202 and the user information database 203 described with reference to FIG. Further, various computer programs such as various data processing programs are stored.

  The drive 512 reads data or a program recorded on a removable recording medium 521 such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, and the data or program is read out from the interface 507 and the external bus 506. , And supplied to the RAM 503 connected via the bridge 505 and the host bus 504. Similarly to the hard disk, the removable recording medium 521 can also serve as the registered pattern database 202 and the user information database 203 described with reference to FIG.

  The connection port 514 is a port for connecting the external connection device 522 and has a connection unit such as USB or IEEE1394. The connection port 514 is connected to the CPU 501 and the like via the interface 507, the external bus 506, the bridge 505, the host bus 504, and the like. The communication unit 515 is connected to a network and executes data communication processing with the outside. The card reader 516 executes processing for reading user identification information from an ID card such as an IC card or a magnetic card carried by the user.

  The hardware configuration example of the information processing apparatus shown in FIG. 9 shows a basic apparatus example, and the information processing apparatus of the present invention is not limited to the configuration shown in FIG. Any configuration capable of executing the above-described processing may be used.

  The present invention has been described in detail above with reference to specific embodiments. However, it is obvious that those skilled in the art can make modifications and substitutions of the embodiments without departing from the gist of the present invention. In other words, the present invention has been disclosed in the form of exemplification, and should not be interpreted in a limited manner. In order to determine the gist of the present invention, the claims should be taken into consideration.

  The series of processes described in the specification can be executed by hardware, software, or a combined configuration of both. When executing processing by software, the program recording the processing sequence is installed in a memory in a computer incorporated in dedicated hardware and executed, or the program is executed on a general-purpose computer capable of executing various processing. It can be installed and executed.

  For example, the program can be recorded in advance on a hard disk or ROM (Read Only Memory) as a recording medium. Alternatively, the program is temporarily or permanently stored on a removable recording medium such as a flexible disk, a CD-ROM (Compact Disc Read Only Memory), an MO (Magneto optical) disk, a DVD (Digital Versatile Disc), a magnetic disk, or a semiconductor memory. It can be stored (recorded). Such a removable recording medium can be provided as so-called package software.

  The program is installed on the computer from the removable recording medium as described above, or is wirelessly transferred from the download site to the computer, or is wired to the computer via a network such as a LAN (Local Area Network) or the Internet. The computer can receive the program transferred in this manner and install it on a recording medium such as a built-in hard disk.

  The various processes described in the specification are not only executed in time series according to the description, but may be executed in parallel or individually as required by the processing capability of the apparatus that executes the processes. Further, in this specification, the system is a logical set configuration of a plurality of devices, and the devices of each configuration are not limited to being in the same casing.

  As described above, according to the configuration of the present invention, for example, user identification information is read from a user ID card, and user attribute information corresponding to the user identification information, for example, based on user attributes such as age, nationality, skill level, etc. Therefore, if the user is a young person, it is possible to provide information with the most suitable expression, and elderly, foreigners, etc. are users. Even in some cases, it is possible to provide instruction information to the user in an optimal expression corresponding to each user, so that it is easy to understand the displayed information and reduce the possibility of incorrect operations etc. Is possible.

  Furthermore, according to the configuration of the present invention, the evaluation value related to the user's operation from the user's operation history is calculated, and based on the evaluation value, the optimum expression pattern is acquired and presented to the user. When the user's operation is slow or when there are many erroneous operations, it is possible to present simpler instruction information to the user, and it is possible to provide instruction information to the user in an optimal expression corresponding to the user. Therefore, it is possible to perform an accurate operation efficiently.

It is a figure explaining the outline | summary of the process which the information processing apparatus of this invention performs. It is a figure explaining the detail of a structure and process of the information processing apparatus of this invention. It is a figure explaining the structural example of the data stored in a registration pattern database. It is a figure explaining the structural example of the data stored in a user information database. It is a figure explaining the sequence of the basic process which the information processing apparatus of this invention performs. It is a figure explaining the sequence of the basic process which the information processing apparatus of this invention performs. It is a figure explaining the sequence of the evaluation value calculation based on the operation history which the information processing apparatus of this invention performs, and a display pattern change process. It is a figure explaining the sequence of the evaluation value calculation based on the operation history which the information processing apparatus of this invention performs, and a display pattern change process. It is a figure explaining the hardware structural example of the information processing apparatus of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 User 121 ID card 130 Network 141 Server 200 Information processing apparatus 201 Pattern registration part 202 Registration pattern database 203 User information database 204 User identification processing part 205 Output pattern selection part 206 Output part 207 Operation part 208 Operation history acquisition part 209 Operation history evaluation Unit 210 User identification information input unit 501 CPU (Central Processing Unit)
502 ROM (Read-Only-Memory)
503 RAM (Random Access Memory)
504 Host bus 505 Bridge 506 External bus 507 Interface 508 Keyboard 509 Pointing device 510 Display 511 HDD (Hard Disk Drive)
512 drive 514 connection port 515 communication unit 516 card reader 521 removable recording medium 522 external connection device

Claims (11)

An information processing apparatus that executes information presentation processing for a user,
A user identification information input unit for inputting user identification information;
Based on the user identification information, a user identification processing unit that executes a user attribute acquisition process;
A registered pattern database in which a plurality of different patterns of presentation information are registered;
An output pattern selection unit that executes a process of selecting an optimum registration pattern corresponding to a user from the registration pattern database based on the user attribute;
An output unit that outputs the registered pattern selected by the output pattern selection unit;
An information processing apparatus comprising: The information processing apparatus further includes:
An operation history acquisition unit for acquiring an operation history by a user;
An operation history evaluation unit that executes an evaluation process of the operation history acquired by the operation history acquisition unit,
The operation history evaluation unit
It is a configuration for measuring an elapsed time until an execution of an operation by a user after information is presented to the output unit, and calculating an evaluation value based on the elapsed time,
The information processing apparatus according to claim 1, wherein the output pattern selection unit is configured to execute a process of selecting an optimum registered pattern corresponding to a user from the registered pattern database based on the evaluation value. . The information processing apparatus further includes:
An operation history acquisition unit for acquiring an operation history by a user;
An operation history evaluation unit that executes an evaluation process of the operation history acquired by the operation history acquisition unit,
The operation history evaluation unit
Counting the number of erroneous operations by the user after the information presentation to the output unit, and calculating an evaluation value based on the count value of the number of erroneous operations,
The information processing apparatus according to claim 1, wherein the output pattern selection unit is configured to execute a process of selecting an optimum registered pattern corresponding to a user from the registered pattern database based on the evaluation value. . The registered pattern database is
A database in which a plurality of different patterns are registered according to user attributes of at least one of age, nationality, and skill level as user attributes,
The output pattern selection unit
2. The configuration according to claim 1, wherein a process of selecting an optimum registration pattern corresponding to a user from the registration pattern database is performed based on at least one of user attributes of age, nationality, and skill level. Information processing device. The information processing apparatus further includes:
A user information database in which user identification information and user attributes are associated with each other;
The user identification processing unit
Based on the user identification information input from the user identification information input unit, the user information database is searched, and the acquisition process of the user attribute registered as the correspondence data of the user identification information is executed. The information processing apparatus according to claim 1. The user identification processing unit
The information processing apparatus according to claim 1, wherein the information processing apparatus is configured to execute a process of acquiring a user attribute from data input by the user identification information input unit. An information processing method for executing information presentation processing for a user,
A user identification information input step for inputting user identification information;
Based on the user identification information, a user identification processing step for executing a user attribute acquisition process;
An output pattern selection step for executing a process of selecting an optimum registered pattern corresponding to a user based on the user attribute from a registered pattern database in which a plurality of different patterns of presentation information are registered;
An output step of outputting the registered pattern selected in the output pattern selection step to an output unit;
An information processing method characterized by comprising: The information processing method further includes:
An operation history acquisition step for acquiring an operation history by the user;
An operation history evaluation step for executing an operation history evaluation process acquired in the operation history acquisition step,
The operation history evaluation step includes
Measuring the elapsed time until the execution of the operation by the user after the information is presented to the output unit, and calculating an evaluation value based on the elapsed time;
The information processing method according to claim 7, wherein the output pattern selection step executes a process of selecting an optimum registered pattern corresponding to a user from the registered pattern database based on the evaluation value. The information processing method further includes:
An operation history acquisition step for acquiring an operation history by the user;
An operation history evaluation step for executing an operation history evaluation process acquired in the operation history acquisition step,
The operation history evaluation step includes
Counting the number of erroneous operations by the user after information is presented to the output unit, and calculating an evaluation value based on the count value of the number of erroneous operations;
The information processing method according to claim 7, wherein the output pattern selection step executes a process of selecting an optimum registered pattern corresponding to a user from the registered pattern database based on the evaluation value. The registered pattern database is
A database in which a plurality of different patterns are registered according to user attributes of at least one of age, nationality, and skill level as user attributes,
The output pattern selection step includes:
8. The information processing according to claim 7, wherein a process of selecting an optimum registration pattern corresponding to the user from the registration pattern database is performed based on at least one of the user attributes of age, nationality, and skill level. Method. A computer program that executes information presentation processing for a user on a computer,
A user identification information input step for inputting user identification information;
Based on the user identification information, a user identification processing step for executing a user attribute acquisition process;
An output pattern selection step for executing a process of selecting an optimum registered pattern corresponding to a user based on the user attribute from a registered pattern database in which a plurality of different patterns of presentation information are registered;
An output step of outputting the registered pattern selected in the output pattern selection step to an output unit;
A computer program characterized by comprising:

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