1303393 九、發明說明： , 【發明所屬之技術領域】 本發明是有關於-種分行作業系統及其取號裝置，特 • 収指—種令交易過程更為迅速的分行作業⑽及其取號 • 裝置。 【先前技術】 目前-般客戶到銀行辦理各項業務的流程，是先在一 •，，取得一號碼牌’號碼牌上的號碼是-流水號，然後 的值=櫃σ ^遽的同時’客戶再到櫃檯取得辦理業務所需 不’並在傳票上書寫相關的資料；每當有一行員處理 客戶申辦的業務後，按下-叫號鍵，則該行員所在 上方就會顯示-號碼並以語音提示，客戶再根據該 二提示，攜帶該號碼牌、填寫好的傳票及相關 櫃台辦理業務。然而，此過程具有如下的缺點： 1.行。員必須等到客戶當面出示其證件才能得知客戶的 _ 分’彳Τ員無法事先得知而提供最適#的服務。 2·客戶在傳票上書寫相關的資料，然後交由行員再輸 二次同樣的資料，不但浪費紙張，且造成時間上 >艮費。 f發明内容】 因此’本發明的-目的，即在提供一種全程益紙化作 業的分行作業系統及其取號裝置。 ’、、、 本發明的另—目的，即在提供―種交易過程更為迅速 々分厅作業系統及其取號裝置。 1303393 知客2 = = _目的，即在提供—種行M可在叫號時得 客戶身刀的分行作業系統及其取號裝置。 έ於疋，本發明&行作業系統之取號裝i包括一配號模 、、且 顯不态、一輸入模組、一辨識模組及一處理模組； “配唬极組供一客戶領取號碼牌；該顯示器用以顯示一互 動晝面；該辨識模組辨識該客戶之身份並產1303393 IX. Description of the invention: , [Technical field to which the invention pertains] The present invention relates to a branching operation system and a device for taking a number thereof, and the invention relates to a branching operation (10) and a numbering thereof which make the transaction process more rapid. • Device. [Prior Art] At present, the process of the general customer to the bank to handle various business is to first obtain the number on the number plate of the number plate - the serial number, and then the value = the cabinet σ ^ 遽The customer then goes to the counter to get the business required and does not write the relevant information on the subpoena; whenever a line member handles the customer's bidding business, press the - call key, then the number will be displayed above the leader. The voice prompts, the customer then carries the number card, the completed voucher and the relevant counter to handle the business according to the second prompt. However, this process has the following disadvantages: 1. Line. The employee must wait until the customer presents his/her ID in order to know that the customer's _ points' employee cannot provide the best service in advance. 2. The customer writes the relevant information on the summons, and then the second member of the same information is sent to the staff member, which not only wastes paper, but also causes time and money. SUMMARY OF THE INVENTION Accordingly, it is an object of the present invention to provide a branch operating system and a device for picking up the whole process of papermaking. The other purpose of the present invention is to provide a more rapid operation of the branch office operating system and its access device. 1303393 知客2 = = _ purpose, that is, in the provision of the line M can be obtained at the time of the call, the customer's knives branch operating system and its access device. έ 疋 疋 疋 疋 本 本 本 本 本 本 本 本 本 本 本 本 本 本 本 本 本 本 本 本 本 本 本 本 本 本 本 本 本 本 本 i i i i i i i i i i i i i The customer collects the number plate; the display is used to display an interactive face; the identification module identifies the identity of the customer and produces
的別碼；該輸人模組供—客戶在該互動畫面^ 至夕筆父易内容；該處理模組用以將該客戶的個人識別 碼與該筆交易内容整合為-交易資料。 本毛明为行作業系統包括多台取號裝置及一與該等取 號裝置連接的多媒體主機，該多媒體主機具有—叫號模組 、仔列資料庫及一排序模組。 該叫號模組接收-叫號指令以通知等候客戶以該號碼 牌可以至哪個櫃員電腦辦理#務；該㈣f料庫暫存自該 等取號裝置接㈣交易資料；該排序模組依據—預定規則 將該等交易資料加以排序，並回傳該客戶之號碼給各該取 號裝置之配號模組。 此外，該分行作業系統更包括與該多媒體主機連接之 多台櫃員電腦，各該櫃員電腦具有一輸入模組、一顯示器 、一驗證模組及一處理模組。 各該櫃員電腦之輪入模組供一行員操作以輸入該叫號 指令以通知等候客戶以該號碼牌至該櫃員電腦前辦理業務 ;該顯不器顯不該客戶資料；該驗證模組供該客戶輸入其 私人密碼以驗證該客戶之身份是否正確；該處理模^共該 1303393 行員完成業務處理後，將該客戶的交易資料製成一影像檔 並上傳。 由於本發明分行作業系統及其取號裝置不但可以避免 紙張的浪費’且讓客戶自行輸入交易内容而使得整個作業 流程更為迅速，又能辨識客戶的身份，讓行員可在叫號的 同時得知客戶的身分而可提供更確實的服務。 【實施方式】 有關本發明之前述及其他技術内容、特點與功效，在 乂下配a參考圖式之較佳實施例的詳細說明中，將可清楚 的呈現。 參閱圖1，本發明分行作業系統1〇〇的一較佳實施例包 括多台取號裝置1、一多媒體主機2、多台櫃員電腦3及一 末主機4。 參閱圖2,取號裝置丨包括一處理模組1〇、一顯示器 11、一辨識模組12、一輸入模組13、一配號模組14、一傳 輸模組15和一記憶模組16。 各戶5進入銀行後，需先讓取 參閱圖1至圖3 裝置1的辨識模組12辨識客戶5的身分（步驟3〇1)。如：客 戶5將-可供識別身份的—卡片5卜如：晶片卡或磁卡， 由辨識模、组12，如：晶片讀卡機或磁條讀取機，及輸入模 組13輸入一私人密碼後，辨識出該卡片51上的一個人識 別碼（PIN)。 # 接著，顯示器U的-互動晝面lu將提示是否自行輪 入資料(步驟302)?若是，客戶5可使用輪入模組13在顯示 1303393 器11的一互動晝面m輸入至少一 朴丄 聿又易内容（步驟303); 其中，輸入模組13是一鍵盤或一觸 卿徑板，互動晝面111是 一程式的視窗介面；若客戶5於 n , 於步驟3〇2選擇不自行輸入 貝料，則直接跳到步驟305。 當完成所有輸人後，處理模組1G會將該客戶51的個 人識別碼與該筆交㈣容整合為—交易料⑻（步驟則The input module is for the customer to view the interactive image on the interactive screen, and the processing module is used to integrate the customer's personal identification number and the transaction content into a transaction data. The present operating system includes a plurality of pick-up devices and a multimedia host connected to the pick-up devices. The multimedia host has a call-up module, a database, and a sorting module. The calling module receives the call-to-call command to notify the waiting customer to which the teller computer can handle the work; the (four) f-stock library is temporarily stored from the pick-up device (4) transaction data; the sorting module is based on - The predetermined rule sorts the transaction data and returns the customer's number to each of the numbering modules of the numbering device. In addition, the branch operating system further includes a plurality of teller computers connected to the multimedia host, each of the teller computers having an input module, a display, a verification module and a processing module. The wheel-in module of each of the teller computers is operated by a row member to input the call number instruction to notify the waiting customer to perform the business before the card to the teller computer; the display device does not display the customer data; the verification module is provided for The customer enters his or her private password to verify that the identity of the customer is correct; the processing module has completed the business process, and the customer's transaction data is made into an image file and uploaded. Since the branch operating system and the numbering device thereof can not only avoid the waste of paper, but also allow the customer to input the transaction content, the whole operation process is more rapid, and the identity of the customer can be recognized, so that the staff can get the number at the same time. Knowing the identity of the customer can provide more accurate services. [Embodiment] The foregoing and other technical contents, features, and advantages of the present invention will be apparent from the detailed description of the preferred embodiments of the accompanying drawings. Referring to Fig. 1, a preferred embodiment of the branch operating system 1 of the present invention comprises a plurality of picking devices 1, a multimedia host 2, a plurality of teller computers 3, and a last host 4. Referring to FIG. 2 , the device includes a processing module 1 , a display 11 , an identification module 12 , an input module 13 , a matching module 14 , a transmission module 15 , and a memory module 16 . . After each household 5 enters the bank, it is necessary to first identify the identity of the customer 5 by referring to the identification module 12 of the apparatus 1 of Figs. 1 to 3 (step 3〇1). For example, the customer 5 will - identify the identity - card 5 such as: chip card or magnetic card, by identification module, group 12, such as: chip reader or magnetic stripe reader, and input module 13 input a private After the password, a person identification number (PIN) on the card 51 is recognized. # Next, the interactive U of the display U will prompt whether to rotate the data by itself (step 302). If so, the customer 5 can use the wheeling module 13 to input at least one plaque in an interactive screen m of the display 1303393 The content module 13 is a keyboard or a touch screen board, and the interactive screen 111 is a program window interface; if the client 5 is n, the step 3〇2 is not selected. Enter the billet and skip to step 305. After all the inputs are completed, the processing module 1G integrates the personal identification code of the customer 51 with the pen (four) capacity into a transaction material (8) (step
，然後，配號模組14會發給_號碼牌17供該客戶5領取（ 步驟305)，如：八號之號碼牌17。 參閱圖1及圖4，假設客戶5於步驟302選擇自行輸入 貧料，顯示器11上的互動畫面⑴將顯示多個交易選項 ⑴供其選擇，例如··開戶㈣、變更資料、匯款或外幣交 易等’各交易選項112受觸發後會顯示對應的電子表單ιΐ3 ’例如：開戶作業、變更資料、匯款或外幣交易等表格， 且各電子表單113具有多個攔位114供客戶5填入資料。 以匯款業務為例，客戶5以輸人模組13觸發—匯款選 項112後，互動晝面1H會切換到具有一電子表單I。的查 面’而電子表單113具有本人姓名、金額、匯人銀行代號二 對方帳號等攔位114,其中本人姓名可由卡片辨識時偵知而 自動填入；銀行代號查詢115已内建有各家銀行代號，因此 客戶5亦可在匯入銀行代號的攔位114供選取銀行代號查詢 115的内建資料（銀行代號），將該内建資料（銀行代號）自動 填入該攔位114。 當完成輸入後，處理模組10更將該客戶51的一憑證 與該筆交易内容整合為一交易資料1〇1時，本實施例中， 1303393 處理模組ίο是將私人密碼以數位簽章加密方式得到該憑證 ，並將該憑證附加於交易資料101，而傳輪模組15則是負 責將該交易資料101輸出給多媒體主機2。 參閱圖5,多媒體主機2具有一處理模組2〇、一叫號 模組21、一排序模組22、一傳輸模組23及—佇列資料庫 24 〇 ' 日"參閱圖1及圖5、W 6，多媒體主機2的傳輸模組Μ 是從該取號裝置i接收客戶5的交^轉1G1(步驟6〇1)， 且由仔列資料庫24暫存客戶5的交易f料1()1(步驟6〇2); 排序模組22則是依據—預定規翁該等交^資料1()1加以 排序（步驟6G3)’並回傳給客戶5之排序號碼給各取號裝置 ^之配號模組14(步驟6〇4)，而回傳給客戶5之排序號碼即 说碼牌17上的號碼，而此排序號碼亦加人了交易資料⑻ 。該預定規則可依據該客戶之身分別（由個人識別碼可得知） 來區分客戶5,如區分VIP客戶與一般客戶。 w另外^媒體主機2的傳輸模組23亦接收來自櫃員電 的彳遽才” 102，叫號指令1〇2巾具有該櫃員電腦3 的識^碼’當多媒體主冑2之處理模組Μ收到叫號指令 卩I知端末主機4將排序號碼優先者的交易資料 101傳給該識別碼的櫃員電腦3。 參閱圖i及圖7，端末主機4具有一處理模組40、一 ^ 存檔貧料庫42及-傳輸模組43 ;其中， i f :疋用於暫存多個客戶5的交易資料ΗΠ;處理 是接收客戶5的交易資料ΠΜ，且受櫃員電腦3的 1303393 一叫號指令102觸發以回傳該交易資料101給該櫃員電腦3 ，存檔貧料庫42則是儲存來自該等櫃員電腦3處理完成後 所上傳的影像檔1〇3。 參閱圖8，櫃員電腦3具有一處理模組3〇、一顯示器 31、一驗證模組32、一輸入模組33、一傳輸模組35及一 列印單元36。 多閱圖1及圖8，櫃員電腦Then, the matching module 14 will send the _ number card 17 for the customer 5 to receive (step 305), such as: the number plate 17 of the eighth. Referring to Figures 1 and 4, assume that customer 5 chooses to input lean material at step 302, and the interactive screen (1) on display 11 will display multiple transaction options (1) for selection, such as · account opening (four), change of information, remittance or foreign currency transaction. After each transaction option 112 is triggered, a corresponding electronic form ιΐ3 ', for example, an account opening operation, a change of data, a remittance or a foreign currency transaction, is displayed, and each electronic form 113 has a plurality of intercepts 114 for the customer 5 to fill in the information. Taking the remittance service as an example, after the customer 5 is triggered by the input module 13 - the remittance option 112, the interactive face 1H will switch to have an electronic form I. The electronic form 113 has the name 114, the name of the person, the bank account number and the other party's account number 114, wherein the name of the person can be automatically filled in by the card identification; the bank code query 115 has built-in The bank code, therefore, the customer 5 can also enter the bank code block 114 for the bank code to query 115 the built-in data (bank code), and the built-in data (bank code) is automatically filled into the block 114. When the processing module 10 further integrates a voucher of the client 51 with the transaction content into a transaction data 1〇1, in this embodiment, the 1303393 processing module ίο is a private password signed by a digital signature. The voucher obtains the voucher and attaches the voucher to the transaction data 101, and the transport module 15 is responsible for outputting the transaction data 101 to the multimedia host 2. Referring to FIG. 5, the multimedia host 2 has a processing module 2, a calling module 21, a sorting module 22, a transmitting module 23, and a queue database 24 〇 'day " 5, W 6, multimedia host 2 transmission module Μ is to receive the customer 5's transfer 1G1 from the numbering device i (step 6〇1), and temporarily store the customer 5 transaction f material from the database 1()1 (step 6〇2); the sorting module 22 is sorted according to the predetermined rule (1) of the data 1 () 1 (step 6G3)' and returned to the customer 5 for the sorting number The numbering module 14 of the device ^ (step 6〇4), and the sorting number returned to the customer 5 is the number on the signboard 17, and the sorting number is also added to the transaction data (8). The predetermined rule can distinguish the customer 5 according to the customer's body (known by the personal identification code), such as distinguishing between the VIP customer and the general customer. w) The transmission module 23 of the media host 2 also receives the 来自 彳遽 102 from the teller power, the call number instruction 1 〇 2 towel has the identification code of the teller computer 3 'when the multimedia module 2 processing module Μ Receiving the call number command, the host 4 transmits the transaction data 101 of the sorted number priority to the teller computer 3 of the identification code. Referring to Figures i and 7, the terminal host 4 has a processing module 40, a ^ archive The poor storage bank 42 and the transmission module 43; wherein, if: is used to temporarily store the transaction data of the plurality of customers 5; the processing is to receive the transaction data of the customer 5, and is accepted by the 1303393 of the teller computer 3 102 triggers to return the transaction data 101 to the teller computer 3, and the archive poor library 42 stores image files 1〇3 uploaded after processing from the teller computers 3. Referring to FIG. 8, the teller computer 3 has a The processing module 3, a display 31, a verification module 32, an input module 33, a transmission module 35 and a printing unit 36. Read more in Figure 1 and Figure 8, the teller computer
員6操作’當行員6處理完畢前—客戶5之#務，即觸發 輸入模組33，輸出—叫號指♦ 102給多媒體主機2(步驟 如υ，除了顯示或以語音提示—號碼，並來通知該客戶5持 號碼牌17至該行員6所在的檀員電腦3，如：『八號客戶請 至'、波櫃台辦理業務』，此時亦觸發了端末主機4回傳該客 戶5之交易資料1〇1給該櫃員電腦3(步驟9〇2)。 田八號的客戶5持號碼牌17至六號櫃台前，此時概員 盆腦3已依據交易資料1〇1的個人識別碼取得該 的 基本^:因此顯示器31的一操作晝面311可顯示該客戶 的基本賢料（步驟903);接著，客戶5需將卡片^給行員 由行員6以該卡片51、經由驗證模組”來驗證客戶^ ==(步驟904)?本較佳實施例中，驗證模 :輪：裝置，用以供客戶5輸入其私 客戶5之身份是否正確。 殮-口亥 若身分驗證正確，則操作晝面311顯示 資料⑼，由行員6檢核是否I誤(步賢9〇5、？戶5的父易 行員6請客戶5於入自^ (々驟9〇5)?檢核方式是 5輸入自己的私人密碼’若 10 1303393 . 行員以輸入模組33完成業務處理後，由處理模組3〇將該 - 客戶5的交易資料101製成一影像檔103並上傳給端末主 機4作貧料備份（步驟9〇6)，並由列印單元36列印收據給客 ，彳5(步驟9G7);若行員6發覺身分驗證不正確或步驟奶 ， 之檢核有誤，則協助客戶排除錯誤（步驟908)，例如以其他 , 方式確認身分，如此即完成所有的作業流程。 相車父於現有的銀行作業流程及系統，本發明分行作業 參 系統100及其取號裝置1的優點在於： ’、 h客戶5全程只需使用如晶片卡之卡片51及輸入私人 後碼核對身分，方便省時。 2.客戶5在等候叫號時先在取號裝置」土真寫電子表單 ，避免行員6重複輸人，行員6可利用此時間多與客戶$ 父流或提供專業服務，免於浪費彼此寶貴的時間。 3·作業流程全程電子化’並以影像檔作備份，降低紙 張使用，不但環保，又能有效提昇整體作業流程的效率。 • 惟以上所述者，僅為本發明之較佳實施例而已，當不 能以此限定本發明實施之範圍，即大凡依本發明申請專利 範圍及發明說明内容所作之簡單的等效變化與修飾，皆仍 屬本發明專利涵蓋之範圍内。 【圖式簡單說明】 圖1是-示意圖，說明本發明分行作業系統的一較佳 實施例； 圖2是一電路方塊圖，說明該較佳實施例中，本發明 分打作業系統的一取號裝置； 11 1303393 圖3是一流程圖，說明該取號裝置執行的步驟； 圖4是一示意圖，說明該取號裝置的顯示器的一互動 晝面將顯示多個交易選項，且各交易選項受觸發後會顯示 對應的一電子表單； 圖5是一電路方塊圖，說明本發明分行作業系統的一 多媒體主機； 圖6是一流程圖，說明該多媒體主機執行的步驟； 圖7是一電路方塊圖，說明本發明分行作業系統的一 端末主機； 圖8是一電路方塊圖，說明本發明分行作業系統的一 樞貝電腦，及 圖9是一流程圖，說明該櫃員電腦執行的步驟。Member 6 operates 'when the staff member 6 finishes processing - the customer 5's #, that is, the trigger input module 33, the output - the call number ♦ 102 to the multimedia host 2 (steps such as υ, in addition to display or voice prompts - number, and To inform the customer 5 to hold the number plate 17 to the clerk's computer 3 where the clerk 6 is located, such as: "8th customer please go to ', wave counter to handle business", this time also triggered the terminal host 4 to return the customer 5 The transaction data is 1〇1 to the teller computer 3 (step 9〇2). The customer of the No. 8 number 5 holds the number plate 17 to the counter before the counter, at this time, the genius basin 3 has been personally identified according to the transaction data 1〇1. The code obtains the basic ^: therefore an operation face 311 of the display 31 can display the basic material of the client (step 903); then, the client 5 needs to give the card to the member by the member 6 with the card 51, via the verification mode Group "to verify the customer ^ == (step 904)? In the preferred embodiment, the verification mode: wheel: device, for the customer 5 to enter the identity of its private customer 5 is correct. 殓-口海若 identity verification is correct , then the operation 昼 311 shows the data (9), and the staff 6 checks whether I is wrong (Step 5, 5, 5) The parent of the easy-going staff 6 asks the customer 5 to enter from ^ (step 9〇5)? The check method is 5 to enter their own private password 'If 10 1303393. After the operator completes the business processing with the input module 33, the processing module 3. The transaction data 101 of the client 5 is made into an image file 103 and uploaded to the terminal host 4 for backup of the poor material (steps 9 and 6), and the receipt unit 36 prints the receipt to the customer, 彳 5 (step 9G7); If the operator 6 finds that the identity verification is incorrect or the step milk is incorrect, the customer is checked for errors (step 908), for example, the identity is confirmed by other means, thus completing all the workflows. In the existing banking operation process and system, the branch operation reference system 100 and the access device 1 of the present invention have the following advantages: ', h client 5 only needs to use the card 51 such as the chip card and input the private post code to check the identity, convenient Save time. 2. When the customer 5 waits for the call number, he first writes the electronic form on the device, so that the pedestrian 6 can not repeat the input. The walker 6 can use this time to communicate with the customer or the professional service. Waste each other's precious time. "Chengducheng electronic" and backing up with image files to reduce paper use, not only environmentally friendly, but also effectively improve the efficiency of the overall operation process. • However, the above is only a preferred embodiment of the present invention, when it is not possible The scope of the present invention is defined by the scope of the present invention, and the equivalent equivalents and modifications of the invention are still within the scope of the present invention. - a schematic diagram illustrating a preferred embodiment of the branching operating system of the present invention; FIG. 2 is a circuit block diagram illustrating a picking device of the splitting operating system of the present invention; 11 1303393 FIG. The flow chart illustrates the steps performed by the numbering device; FIG. 4 is a schematic diagram showing that an interactive screen of the display device of the numbering device displays multiple transaction options, and each transaction option is triggered to display a corresponding electronic Figure 5 is a circuit block diagram illustrating a multimedia host of the branch operating system of the present invention; Figure 6 is a flow chart illustrating the execution of the multimedia host Figure 7 is a circuit block diagram showing one end of the branch operating system of the present invention; Figure 8 is a circuit block diagram showing a pivotal computer of the branch operating system of the present invention, and Figure 9 is a flow chart illustrating The steps performed by the teller computer.
12 1303393 【主要元件符號說明】12 1303393 [Main component symbol description]
100… •…分行作業系統 3… .......樞貝笔月自 101 ··· …·交易資料 30·· .......處理模組 102… •…叫號指令 31 ·· .......顯示器 103… •…影像檔 32.· .......驗證模組 1…… …·取號裝置 33·· .......輸入模組 10"… _ · · ·處理模組 35·· .......傳輸模組 11 ••… ……顯示器 36" .......列印單元 12••… •…辨識模組 4··· .......端末主機 13••… 輸入模組 40·· ........處理模組 14····· •…配號模組 41 ·· .......暫存模組 15··.·· •…傳輸模組 42·. ........存檔資料庫 16••… •…記憶模組 43·· .......傳輸模組 17…·· —虎碼牌 301 〜305步驟 〇 ...... • · · ·文丄甘鱗士德 c… ........ό 夕錄m王微 D 各尸 20"… •…處理模組 51 ·_ ........卡片 21 ••… •…叫號模組 6 ·· ........行員 22••… •…排序模組 601 〜604步驟 23·.··· •…傳輸模組 901 〜908步驟 24•…· …·佇列資料庫 13100... •... branch operating system 3............... pivotal pen month from 101 ··· ...· transaction data 30··......processing module 102... •...call command 31 ···......Display 103... •...Image file 32.·.......Verification module 1.........·Receipt device 33··.......Input module 10"... _ · · · Processing Module 35·· .......Transmission Module 11 ••... ......Display 36" .......Print Unit 12••... •...Identification Module Group 4··· .......End Host 13••... Input Module 40··........Processing Module 14······...The Matching Module 41 ·· .......Scratch module 15·····•...Transport module 42·........Archive database 16••... •...memory module 43·· .. .....Transmission module 17...··—Tiger code card 301~305 Step 〇...... • · · · 文丄甘鳞士德 c... ........ό 夕录m王微D 尸尸20"... •...Processing Module 51 ·_ ........Card 21 ••... •...Calling Module 6 ·· ........Clerk 22• •... •...Sorting Modules 601 to 604 Step 23·.··· • Transfer Group 901 ~908 step 24 • ... · ... · Queue Database 13