200823805 . 九、發明說明： . 【發明所屬之技術領域】 本發明是有關於-種分行作業系統及其取號裝置，特 別是指一種令交易過程更為迅速的分行作業系統及其取號 裝置。 【先前技術】 目前-般客戶到銀行辦理各項#務的流程，是先在一 • M機取得-號碼牌，號碼牌上的號碼是一流水號，然後 在等則置台叫號的同時，客戶再到櫃檯取得辦理業務所需 的傳$ ϋ在傳示上書寫相關的資料；每當有一行員處理 完一個客戶申辦的業務後，按下一叫號鍵，則該行員所在 的櫃台上方就會顯示一號碼並以語音提示，客戶再根據該 語音提示，攜帶該號碼牌、填寫好的傳票及相關證件到該 櫃台辦理業務。然而，此過程具有如下的缺點： 1·行員必須等到客戶當面出示其證件才能得知客戶的 鲁身分，行員無法事先得知而提供最適當的服務。 2·客戶在傳票上書寫相關的資料，然後交由行員再輸 入一次同樣的資料，不但浪費紙張，且造成時間上雙重的 浪費。 【發明内容】 ，因此，本發明的-目的，即在提供一種全程無紙化作 業的分行作業系統及其取號裝置。 本發明的另一目的，即在提供一種交易過程更為迅速 的分行作業系統及其取號裝置。. 200823805 :::的又一目的，即在提供 知各戶編分行作業系統及其取號裝置。…情 於是，本發明分行作業系 組、一顯示哭、一认 <取唬裝置包括一配號模 ’、"一輸入模組、一辨識模組及一處理模組· 該配唬模組供一客戶領取號碼 · 、、、， 如金品·斗 ，胖，該顯不器用以顯示一互 動直面，該辨識模組辨識該客戶之身 的一個人識別碼，·該輸人模組供 卞客戶200823805. IX. Description of the invention: [Technical field of the invention] The present invention relates to a branch operating system and a device for picking up the same, and more particularly to a branch operating system and a numbering device thereof for making the transaction process more rapid . [Prior Art] At present, the general customer goes to the bank to handle the various tasks. The first is to get the number plate on the M machine. The number on the number plate is the first-class water number, and then the number is the same as the number. The customer then goes to the counter to get the information required to handle the business. 书写 Write the relevant information on the presentation; whenever a line member finishes the business of a customer's application, press the key button, then the above counter is on the counter. A number will be displayed and a voice prompt will be displayed, and the customer will carry the number card, the completed voucher and related documents to the counter according to the voice prompt. However, this process has the following disadvantages: 1. The traveler must wait until the customer presents his/her ID in order to know the customer's identity, and the traveler cannot provide the most appropriate service in advance. 2. The customer writes the relevant information on the subpoena and then submits the same information to the staff member, which not only wastes paper, but also causes double waste of time. SUMMARY OF THE INVENTION Accordingly, it is an object of the present invention to provide a branching operation system and a numbering device thereof for a full-length paperless operation. Another object of the present invention is to provide a branching operation system and a numbering device thereof which are more rapidly processed. Another purpose of 200823805::: is to provide a knowing system for each branch and its access device. In other words, the branch operation group of the present invention, a display crying, and a recognition device include a matching module, an input module, an identification module, and a processing module. The group is for a customer to pick up the number ·, ,,, such as gold, bucket, fat, the display is used to display an interactive face, the identification module identifies a person identification code of the customer's body, the input module is for the customer
至少-筆交易内容;該處理模•用==畫面輸入 用以將該客戶的個人識別 碼與該筆交易内容整合為一交易資料。 本土明刀仃作業系統包括多台取號裝置及一與該等取 號裝置連接的多媒體主機，該多媒體主機具有—叫號模組 、一狩列資料庫及一排序模組。 該叫號模組接收一叫號指令以通知等候客戶以該號瑪 牌可以至哪個㈣電顯理業務；該㈣資料庫暫存自該 等取號裝置接收的u資料；㈣序模組依據—預定規則 將該等交易資料加以排序，並回傳該客戶之號碼給各該取 號裝置之配號模組。 此外，該分行作業系統更包括與該多媒體主機連接之 多台櫃員電腦，各該櫃員電腦具有一輸入模組、一顯示器 、一驗證模組及一處理模組。 各該櫃員電細之輸入模組供一行員操作以輸入該叫號 指令以通知等候客戶以該號碼牌至該櫃員電腦前辦理業務 •，該顯示器顯示该客戶資料；該驗證模組供該客戶輸入其 私人密碼以驗證该客戶之身份是否正確；該處理模組供該 200823805 行員完成業務處理後’將該客戶的交易資料製成一影像檔 並上傳。 由於本發明分行作業系統及其取號裝置不但可以避免 紙張的浪費，且讓客戶自行輸入交易内容而使得整個作業 流程更為迅速，又能辨識客戶的身份，讓行員可在叫號的 同時得知客戶的身分而可提供更確實的服務。 【實施方式】 有關本發明之前述及其他技術内容、特點與功效，在 以下配合參考圖式之較佳實施例的詳細說明中，將可清楚 的呈現。 參閱圖1，本發明分行作業系統100的一較佳實施例包 括多台取號裝置1、一多媒體主機2、多台櫃員電腦3及一 端、末主機4 〇 芩閱圖2,取號裝置丨包括一處理模組1〇、一顯示器 11、一辨識模組12、一輸入模組13、一配號模組14、一傳 輸模組15和一記憶模組16。 /參閱圖1至圖3，當-客戶5進入銀行後，需先讓取號 裝置1的辨識模組12辨識客戶5的身分（步驟3〇1)。如：客 戶5將一可供識別身份的一卡片51，如：晶片卡或磁卡， 由辨識模組12，如：晶片讀卡機或磁條讀取機，及輸入模 組13輸入一私人密碼後，辨識出該卡片η上的一個人識 別碼（PIN)。 接著，顯示器11的一互動晝面111將提示是否自行輸 入資料（步驟302) ?若是，客戶5可使用輸入模組13在顯示 200823805 器11的一互動畫面ηι輸入至少_ ^ ^ _ 章父易内容（步驟303); 輸入㈣13是一鍵盤或-觸控板；互動畫面U1是 ：：程式的視窗介面；若客戶5於步驟地選擇不自行輸入 資料，則直接跳到步驟305。 當完成所有輸人後，處理模組1G會將該客戶51的個 人識別碼與該筆交㈣容整合為—交易㈣⑼（步驟綱)At least - the transaction content; the processing mode = with the == screen input to integrate the customer's personal identification number with the transaction content into a transaction material. The local bright knife operating system includes a plurality of picking devices and a multimedia host connected to the picking devices. The multimedia host has a calling module, a hunting database and a sorting module. The calling module receives a call number command to notify the waiting customer to which (4) the electric display service is available to the number card; the (4) database temporarily stores the u data received from the picking device; (4) the sequence module basis - The predetermined rule sorts the transaction data and returns the customer's number to the registration module of each of the access devices. In addition, the branch operating system further includes a plurality of teller computers connected to the multimedia host, each of the teller computers having an input module, a display, a verification module and a processing module. Each of the teller's electric input module is operated by a row member to input the call number instruction to notify the waiting customer to perform the business before the counter card to the teller computer. The display displays the customer data; the verification module is provided for the customer Enter its private password to verify that the identity of the customer is correct; the processing module is used by the 200823805 line member to complete the business process and then make the customer's transaction data into an image file and upload it. Since the branch operating system and the numbering device thereof can not only avoid paper waste, but also allow the customer to input the transaction content, the whole operation process is more rapid, and the identity of the customer can be recognized, so that the staff can obtain the number at the same time. Knowing the identity of the customer can provide more accurate services. The above and other technical contents, features, and advantages of the present invention will be apparent from the following detailed description of the preferred embodiments of the invention. Referring to FIG. 1, a preferred embodiment of the branch operating system 100 of the present invention includes a plurality of picking devices 1, a multimedia host 2, a plurality of teller computers 3, and one end and a last host 4. Referring to FIG. 2, the numbering device 丨The system includes a processing module 1 , a display 11 , an identification module 12 , an input module 13 , a matching module 14 , a transmission module 15 , and a memory module 16 . / Referring to Fig. 1 to Fig. 3, when the customer 5 enters the bank, the identification module 12 of the numbering device 1 needs to first recognize the identity of the client 5 (step 3〇1). For example, the customer 5 will identify an identity card 51, such as a chip card or a magnetic card, and input a private password from the identification module 12, such as a chip reader or a magnetic stripe reader, and the input module 13. After that, a person identification code (PIN) on the card η is recognized. Then, an interactive face 111 of the display 11 will prompt whether to input the data by itself (step 302). If so, the client 5 can use the input module 13 to input at least _ ^ ^ _ a parent in an interactive screen ηι of the display 200823805 The content (step 303); the input (4) 13 is a keyboard or a touchpad; the interactive screen U1 is: the window interface of the program; if the client 5 chooses not to input the data by itself in steps, skip to step 305. After all the inputs are completed, the processing module 1G integrates the personal identification code of the customer 51 with the pen (four) capacity into a transaction (four) (9) (step outline)
;然後，配號模組Μ會發給—號碼牌17供該客戶$領取（ 步驟3〇5)，如：八號之號碼牌17。 “參閱圖」制4,假設客戶5於步驟3〇2選擇自行輸入 資料，顯示器11上的互動畫面lu將顯示多個交易選項 112供其選擇，例如：開戶作業、變更資料、匯款或外幣交 易等，各交易選項112受觸發後會顯示對應的電子表單113 ，例如：開戶作業、變更資料、匯款或外幣交易等表格， 且各黾子表單113具有多個攔位114供客戶5填入資料。 以匯款業務為例，客戶5以輸入模組13觸發一匯款選 項112後，互動晝面111會切換到具有一電子表單丨的書 面，而電子表單113具有本人姓名、金額、匯入銀行代號和 對方帳號等欄位114,其中本人姓名可由卡片辨識時偵知而 自動填入；銀行代號查詢115已内建有各家銀行代號，因此 客戶5亦可在匯入銀行代號的欄位114供選取銀行代號查詢 115的内建資料（銀行代號），將該内建資料（銀行代號）自動 填入該欄位114。 當完成輸入後，處理模組10更將該客戶51的一憑證 與該筆交易内容整合為一交易資料101時，本實施例中， 200823805 處理模組10是將私人密碼以數位簽章加密方式得到該憑證 二並將該憑證附加於交易資料101，而傳輸模組15則是負 責將該交易資料101輸出給多媒體主機2。 从茶閱圖5，多媒體主機2具有一處理模組2〇、一叫號 模組21、一排序模組22、一傳輸模組23及一佇列資料庫 24。 、 q ]圖1及圖5、目6 ’多媒體主機2的傳輸模組23 ❿Then, the matching module will be issued to the number 17 for the customer to receive (step 3〇5), such as the number plate 17 of the eighth. Referring to Figure 4, assume that customer 5 selects self-input data in step 3〇2, and interactive screen lu on display 11 will display multiple transaction options 112 for selection, such as: account opening, change of data, remittance or foreign currency transaction. After the transaction option 112 is triggered, a corresponding electronic form 113 is displayed, for example, an account opening operation, a change of data, a remittance or a foreign currency transaction, and each of the dice forms 113 has a plurality of blocks 114 for the customer 5 to fill in the information. . Taking the remittance service as an example, after the client 5 triggers a remittance option 112 by the input module 13, the interactive interface 111 switches to writing with an electronic form, and the electronic form 113 has its own name, amount, and bank code. Field 114 such as the account number of the other party, wherein the name of the person can be automatically filled in by the card when the card is recognized; the bank code query 115 has built-in bank codes, so the customer 5 can also select the field 114 of the bank code. The bank code queries 115 the built-in data (bank code), and the built-in data (bank code) is automatically filled in the field 114. When the processing module 10 further integrates a voucher of the client 51 with the transaction content into a transaction profile 101, in this embodiment, the 200823805 processing module 10 encrypts the private password by digital signature. The voucher 2 is obtained and attached to the transaction data 101, and the transmission module 15 is responsible for outputting the transaction data 101 to the multimedia host 2. Referring to FIG. 5, the multimedia host 2 has a processing module 2, a calling module 21, a sorting module 22, a transmitting module 23, and a queue database 24. , q] Figure 1 and Figure 5, the transmission module 23 of the multimedia host 2
疋從該取就裝置！接收客戶5的交易諸iqi(步驟術)， 且由㈣資料庫24暫存客戶5的交易資料1Q1(步驟6〇2); 排序模組22収依據―預定規駭該等交易㈣i(H加以 卜序（乂驟⑽）’亚回傳給客戶5之排序號碼給各取號裝置 味之配號板組14(步驟_)，而回傳給客戶5之排序號碼即 ^碼牌17上的號碼，而此排序號碼亦加入了交易資料剛 :該財規射依據該客戶之身分別（由個人識別碼可得知） 來區分客戶5,如區分VIP客戶與—般客戶。 月卜’媒體主機2的傳輸模組23亦接收來自櫃員電 、彳遽才曰7 1〇2，叫號指令⑽巾具有該櫃員電腦3 瑪，當多媒體主機2之處理模組2〇收到叫號指令 1〇1楂了 ^通知端末主機4將排序號碼優先者的交易資料 〇ι傳給該識別碼的櫃員電腦3。 參閱圖1及圖7，端太士施/ 誠 機4具有一處理模組40、一 w存模組41、一在;^咨％i鹿Λ ^ 存祜貝枓庫C及一傳輸模組43;其中’ 暫存模組41是用於暫存多個 , 夕個客戶5的交易資料101 ;處理 吴、、’且0是接收客戶5的交易資料101，且受櫃員電腦3的 9 200823805 一叫號指令102觸發以回傳該交易資料101給該櫃員電腦3 ;存槽資料庫42則是儲存來自該等櫃員電腦3處理完成後 所上傳的影像檔1〇3。 參閱圖8 ’櫃員電腦3具有一處理模組3 0、一顯示器 31、一驗證模組32、一輸入模組33、一傳輸模組％及一 列印單元36。 參閱圖1及圖8，櫃員電腦3的輸入模組33是供一行取 Get the device from there! Receiving the transaction 5 of the client 5, and temporarily storing the transaction data 1Q1 of the client 5 by the (4) database 24 (step 6〇2); the sorting module 22 receives the transaction according to the “predetermined rule” (4) i (H is added卜序(乂(10))' sub-return to the customer 5's sorting number to each of the numbering device's matching number plate group 14 (step _), and back to the customer 5's sorting number is ^ on the code card 17 The number, and the sorting number has also been added to the transaction information. The financial plan is based on the customer's body (known by the personal identification number) to distinguish the customer 5, such as distinguishing VIP customers from ordinary customers. The transmission module 23 of the host 2 also receives the power from the teller, the 叫 曰 7 1 〇 2, the call number command (10) towel has the teller computer 3 mA, when the processing module 2 of the multimedia host 2 receives the call number command 1 〇1楂^Notify the end host 4 to transfer the transaction data of the sorting number priority to the teller computer 3 of the identification code. Referring to Figures 1 and 7, the Duan Shishi/Chengji 4 has a processing module 40 , a storage module 41, a one; ^ consulting% i Lu Han ^ 祜 祜 枓 C C and a transmission module 43; wherein the 'temporary module 41 is Temporarily storing a plurality of transaction data 101 of the customer 5; processing Wu, 'and 0 is the transaction data 101 of the receiving customer 5, and is triggered by the 9 200823805 call number instruction 102 of the teller computer 3 to return the transaction. The data 101 is given to the teller computer 3; the storage tank database 42 is for storing the image file 1〇3 uploaded after the processing of the teller computer 3 is completed. Referring to Fig. 8 'the teller computer 3 has a processing module 30, one The display module 31, a verification module 32, an input module 33, a transmission module % and a printing unit 36. Referring to Figures 1 and 8, the input module 33 of the teller computer 3 is provided for one line.
員6操作，當行員6處理完畢前一客戶5之業務，即觸發 輸入模組33，輸出一叫號指令1〇2給多媒體主機2(步驟 901)，除了顯示或以語音提示一號碼，並來通知該客戶$持 唬碼牌17至該行員6所在的櫃員電腦3，如：『八號客戶請 至六號櫃台辦理業務』，此時亦觸發了端末主機4回傳該客 戶5之父易貧料1〇1給該櫃員電腦3(步驟⑽2)。 畜八號的客戶 一 符就碼牌17至六號櫃台前，此％ 私月自3已依據交易資料1〇1的個人識別碼取得該客戶^ 基本資料，因此顯示器31的_操作畫面311可顯示該客 5的基本㈣（步驟9〇3);接著，客戶$需將卡片η給行 行員ό以忒卡片5丨經由驗證模組w來驗證客戶$ ^疋否正確（步驟_)?本較佳實施例中，驗證模組^ 禮碼輸入裝置，用以租^空& 用供各戶5輪入其私人密碼以驗證 客戶5之身份是否正確。 資料：分:證正確，則操作晝面311顯示該客戶5的交 r g #订貝6檢核是否無誤（步驟905)?檢核方式 月客戶5輸入自己的私人密瑪，若檢核無誤，則 10 200823805 ，、輪入拉組33完成業務處理後，由處理模組30將詨 =的交易㈣101製成一影像檀1〇3並上傳給端末; 機4作:貧料備份（步驟规），並由列印單元36列印收據給客 戶步驟9〇7)，·若行員6發覺身分驗證不正確或步驟術 :::有誕’則協助客戶排除錯誤(步驟_)，例如以其他 式確認身分，如此即完成所有的作業流程。 /相較於現有的銀行作業流程及系統，本發明分行作業 糸統100及其取號裝置i的優點在於： —1.客戶5全程只需使用如晶片卡之卡片51及輸入私人 饴碼核對身分，方便省時。 2·客戶5在等候叫號時先在取號裝置i填寫電子表單 丄避免行員6重複輸人，行M 6可利用此時間多與客戶$ 交流或提供專業服務，免於浪費彼此寳貴的時間。 3.作業流程全程電子化，並以影像槽作備份，降低紙 張使用，不但環保，又能有效提昇整體作業流程的效率。 惟以上所述者，僅為本發明之較佳實施例而已，當不 能以此限定本發明實施之範圍’即大凡依本發明巾請:利 範圍及發明說明内容所作之簡單的等效變化與修飾，皆仍 屬本發明專利涵蓋之範圍内。 【圖式簡單說明】 —圖1是-示意圖，說明本發明分行作業系統的一較佳 貫施例； 圖2是一電路方塊圖，說明該較佳實施例中，本發明 分行作業系統的一取號裝置； 11 200823805 圖3是一流程圖，說明該取號裝置執行的步驟； 圖4是一示意圖，說明該取號裝置的顯示器的一互動 晝面將顯示多個交易選項，且各交易選項受觸發後會顯示 對應的一電子表單； 圖5是一電路方塊圖，說明本發明分行作業系統的一 多媒體主機； 圖6是一流程圖，說明該多媒體主機執行的步驟； 圖7是一電路方塊圖，說明本發明分行作業系統的一 端末主機； 圖8是一電路方塊圖，說明本發明分行作業系統的一 櫃員電腦；及 圖9是一流程圖，說明該櫃員電腦執行的步驟。Member 6 operates, when the staff member 6 finishes the business of the previous client 5, that is, triggers the input module 33, and outputs a call number command 1〇2 to the multimedia host 2 (step 901), in addition to displaying or voice prompting a number, and To inform the customer that the customer is holding the plaque 17 to the teller computer 3 where the clerk 6 is located, such as: "Customer No. 8 please go to the counter at No. 6 to handle the business", and this also triggers the terminal host 4 to return the father of the customer 5. The lean material 1〇1 is given to the teller computer 3 (step (10) 2). The customer of No. 8 is in front of the counters of No. 17 to No. 6 of the code card. The % private month has obtained the basic information of the customer ^ from the personal identification number of the transaction data of 1〇1, so the operation screen 311 of the display 31 can be The basic (4) of the customer 5 is displayed (step 9〇3); then, the customer $ needs to give the card η to the line member 忒 card 5 丨 verify the customer $ ^ via the verification module w 疋 疋 is correct (step _)? In the preferred embodiment, the verification module ^ gift code input device is used to rent the air & for each household 5 to enter their private password to verify whether the identity of the customer 5 is correct. Data: points: If the certificate is correct, the operation page 311 shows whether the customer's 5's rg #订贝6 check is correct (step 905). The check method monthly customer 5 enters his own private Mima, if the check is correct, Then 10 200823805, after the round-in group 33 completes the business process, the processing module 30 creates a video of the (= transaction (4) 101 and uploads it to the terminal; the machine 4: poor material backup (step rule) And print the receipt to the customer by the printing unit 36 step 9〇7), if the staff member 6 finds that the identity verification is incorrect or the step::: has a birthday, then assists the customer to eliminate the error (step _), for example, in other forms Confirm identity and complete all workflows. Compared with the existing banking operation process and system, the branch operating system 100 and its access device i of the present invention have the following advantages: - 1. The customer 5 only needs to use the card 51 such as the chip card and input the private weight check. Identity, convenient and time saving. 2. When the customer 5 waits for the call number, first fill in the electronic form in the numbering device i, and avoid the repeating of the input by the staff member 6. The M6 can use this time to communicate with the customer or provide professional services, so as not to waste valuable time. . 3. The whole process of the operation is electronic, and the image slot is used as a backup to reduce the use of paper. It is not only environmentally friendly, but also effectively improves the efficiency of the overall operation process. However, the above description is only for the preferred embodiment of the present invention, and the scope of the present invention is not limited thereto, that is, the simple equivalent change between the scope of the invention and the description of the invention is Modifications are still within the scope of the invention. BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a schematic view showing a preferred embodiment of the branching operating system of the present invention; FIG. 2 is a circuit block diagram showing a preferred embodiment of the branching operating system of the present invention. Figure 12 is a flow chart illustrating the steps performed by the device for taking the number; Figure 4 is a schematic diagram showing that an interactive page of the display device of the device will display multiple transaction options, and each transaction After the option is triggered, a corresponding electronic form is displayed; FIG. 5 is a circuit block diagram illustrating a multimedia host of the branch operating system of the present invention; FIG. 6 is a flow chart illustrating the steps performed by the multimedia host; FIG. The circuit block diagram illustrates one end of the branch operating system of the present invention; FIG. 8 is a circuit block diagram illustrating a teller computer of the branch operating system of the present invention; and FIG. 9 is a flow chart illustrating the steps performed by the teller computer.
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12 13 14 15 16 17 2 · 20 21 22 23 24 【主要元件符號說明】 100........分行作業系統 101……交易資料 102…····叫號指令 103 ·······影像檔 1………·取號裝置 10.........處理模組 11·····_…顯示器 辨識模組 輸入模組 配號模組 傳輸模組 記憶模組 號碼牌 多媒體主機 處理模組 叫號模組 排序模組 傳輸模組 佇列資料庫 3…····…櫃員電腦 30 .........處理模組 31 ·••…·…顯示器 32 .........驗證模組 33..........輸入模組 35 .........傳輸模組 36 -----------列印單元 4 ..........端末主機 40 ..........處理模組 41 .........暫存模組 42•…·…·存檔資料庫 43•…··…傳輸模組 301〜305步驟 5 ...........客戶 51•…·…·卡片 6 ····……行員 601〜604步驟 901〜908步驟 1312 13 14 15 16 17 2 · 20 21 22 23 24 [Description of main component symbols] 100........The branch operation system 101...transaction data 102...····calling instruction 103 ···· ···Image file 1.........·Receiving device 10.........Processing module 11······...Display identification module Input module matching module Transmission module memory module Group number card multimedia host processing module call number module sorting module transmission module queue database 3...····... teller computer 30 ......... processing module 31 ·••...· ...display 32 ......... verification module 33 .......... input module 35 ... ... transmission module 36 ------- ----Printing unit 4 .......... Terminal end host 40 ..... Processing module 41 ......... Temporary storage module 42 • ...···Archive database 43•...··...Transport module 301~305 Step 5 ...........Customer 51•...····Card 6 ····......Crowd 601~ 604 steps 901 to 908 step 13