JP2006167295A - Clothing cleaning management system and method, cleaning shop terminal, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide the progress situation of cleaning of clothing to a Web site by each bar code of the clothing. <P>SOLUTION: When collection or delivery is requested from a user terminal 10, a status of the collection or delivery request is registered in an each user clothing information data base 232, and collection or delivery information is transmitted to a collection and delivery stuff portable terminal 30. When receiving clothing or when receiving or delivering cleaned clothing, the bar code of the clothing is read, the status of the bar code of the data base is changed respectively to received, completed or delivered. When a time of collection from a cleaning factory comes, the status of received of the data base is changed to washing. In the case of delivery, corresponding to a user ID received from the user terminal 10, the bar code whose status is completed among clothing registered in the data base is retrieved and displayed. When receiving a request for browsing of the status from the user terminal 10, the status of each bar code corresponding to the received user ID is extracted and transmitted to the user terminal 10. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a clothing cleaning management system, method, cleaning shop terminal, and program, and more particularly, to a clothing cleaning management system, method, cleaning shop terminal, and program with a barcode tag attached thereto.

For example, Japanese Unexamined Patent Publication No. 2000-117000 (Patent Document 1) discloses a conventional technique relating to cleaning management of clothing with a barcode tag. In this Patent Document 1,
・ When leaving laundry from the customer, enter the customer name, laundry name, laundry identification code for each laundry,
・ Output a slip with the entered contents as a slip barcode and give it to the customer as a receipt.
Attaching a tag having the laundry identification code as a bar code to each laundry,
・ When cleaning is completed, check the barcode attached to the laundry against the slip barcode to make sure that all the laundry left by the customer has been cleaned,
・ When handing over the laundry to the customer, confirm that the slip barcode on the store's slip matches the slip barcode on the customer's slip.
It is described.

JP 2000-117000 (paragraphs “0008” to “0010”, FIG. 1)

  In Patent Document 1 described above, the store side can confirm whether or not the cleaning of all the laundry items on the same slip has been completed, but the provision of information regarding the progress of cleaning to the customer is not considered. Therefore, for example, even when the cleaning is completed earlier than the scheduled delivery date, there is a problem that the customer cannot know it.

  In Patent Document 1, a voucher with a voucher barcode is printed and handed over to a customer as a receipt, and the customer is confirmed by collating the voucher barcode when the laundry is delivered after cleaning is completed. ing. Therefore, the customer cannot receive the laundry unless he / she has the custody, and there are troublesome matters such as storage of the custody and carrying at the time of receipt.

  Further, in Patent Document 1, the laundry identification code corresponding to each laundry inputted when the laundry is stored by the customer is barcoded each time, and the barcode tag of the laundry identification code is set until the cleaning is completed. Only attached to each laundry. Therefore, there has been a problem that a complicated operation of generating a barcode and attaching it to the laundry every time the laundry is stored must be repeated.

  Further, in Patent Document 1, it is assumed that the customer goes out to a cleaning store to take out the laundry for cleaning or receive the laundry that has been cleaned. Therefore, there is a problem that the customer must always go to the cleaning shop because the collection / delivery request when the laundry is sent out for cleaning and the laundry delivery request when the cleaning is completed cannot be performed.

  An object of the present invention is to provide a clothing cleaning management system, method, cleaning shop terminal, and program that solve at least one of the above problems.

The first clothing cleaning management system of the present invention is a clothing cleaning management system comprising a user terminal, a cleaning store terminal, and the Internet connecting them.
The user terminal inputs user information to the cleaning shop terminal when registering as a member of the cleaning shop, receives and stores a user ID, and transmits the user ID to the cleaning shop terminal to indicate a cleaning progress status for each garment. Means for browsing the status shown, and means for transmitting a user ID upon receipt of the cleaned garment,
The cleaning store terminal includes a database that manages the status of each barcode attached to each garment in correspondence with a user ID, registers user information at the time of member registration, generates a user ID, and transmits the user ID to the user terminal Means for reading clothing barcodes when receiving clothing from a user, receiving or delivering cleaned clothing, and setting the status corresponding to the barcode in the database to be received, completed, and delivered, respectively , Means for changing the accepted status registered in the database at the time of collection and delivery from the cleaning factory during washing, and the database corresponding to the user ID received from the user terminal at the time of handing over clothing Barco whose status is completed with registered clothing Having search and de, and means for displaying, and means for transmitting the reference to the database when the status read request received from the user terminal, to extract the status of each bar code of the user ID corresponding to the received said user terminal.

A second clothing cleaning management system of the present invention is a clothing cleaning management system comprising a user terminal, a cleaning store terminal, a collection / delivery person portable terminal, and the Internet connecting them.
The user terminal inputs user information to the cleaning shop terminal when registering as a member of the cleaning shop, receives and stores a user ID, and sends a bar code of clothing to the cleaning shop terminal to request collection or delivery Means for transmitting a user ID to the cleaning shop terminal to view a status indicating the cleaning progress of each garment, and means for transmitting a user ID upon receipt of the cleaned garment,
The cleaning store terminal includes a database that manages the status of each barcode attached to each garment in correspondence with a user ID, registers user information at the time of member registration, generates a user ID, and transmits the user ID to the user terminal And a status of collection / delivery or delivery request corresponding to the corresponding barcode in the database upon receipt of a collection / delivery or delivery request from the user terminal, and a collection / delivery or delivery notification including the barcode and the relevant user information. The means for transmitting to the collection / delivery person portable terminal and the barcode of the clothing at the time of receiving the clothing from the user, at the time of receiving or delivering the cleaned clothing, and receiving the status corresponding to the barcode in the database. , Means to complete, delivery, and cleanin Means for changing the accepted status registered in the database at the time of collection and delivery from the factory during washing, and registered in the database corresponding to the user ID received from the user terminal at the time of delivery of clothing A means for searching and displaying a barcode whose status is completed in the clothes being worn, and extracting the status for each received barcode corresponding to the user ID by referring to the database when receiving a status browsing request from the user terminal And means for transmitting to the user terminal,
The collection / delivery person portable terminal includes means for receiving and storing the collection / delivery or delivery notification, means for reading a barcode of clothing at the time of collection / delivery, and accepting a status corresponding to the barcode in the database, and Means for checking whether the user ID received from the user terminal matches the user ID included in the delivery notification, and reading the barcode of the clothing at the time of delivery, the status corresponding to the barcode in the database is delivered Means.

  The third garment cleaning management system of the present invention is the second garment cleaning management system of the present invention, wherein when the user terminal accesses the cleaning shop terminal from the user terminal and requests collection of the clothes, the user terminal It is characterized in that the clothes desired for collection / delivery are specified by reading and transmitting the barcode attached to the clothes desired for collection / delivery.

  The fourth garment cleaning management system of the present invention is completed when the cleaning shop terminal sets the status of the database to completion in the first, second or third garment cleaning management system of the present invention. And a means for transmitting a cleaning completion notice to the user corresponding to the barcode.

  According to a fifth garment cleaning management system of the present invention, in the first, second, third or fourth garment cleaning management system of the present invention, user ID transmission from the user terminal is performed by short-range wireless communication. It is characterized by that.

The first cleaning shop terminal of the present invention is a cleaning shop terminal connected to the user terminal via the Internet,
Means comprising a database for managing the status of each barcode attached to each garment in correspondence with the user ID, registering user information at the time of member registration from the user terminal, and generating a user ID and transmitting it to the user terminal And a means for reading the barcode of the clothing at the time of receiving the clothing from the user, at the time of receiving or delivering the cleaned clothing, and setting the status corresponding to the barcode in the database to be accepted, completed and delivered, and cleaning Means for changing the accepted status registered in the database at the time of collection and delivery from the factory during washing, and registered in the database corresponding to the user ID received from the user terminal at the time of delivery of clothing Search for barcodes that have a status of completed in their clothing A means for displaying, and means for transmitting the reference to the database when the status read request received from the user terminal, the user terminal extracts the status of each bar code of the user ID corresponding to the received.

The second cleaning shop terminal of the present invention is a cleaning shop terminal connected to the user terminal and the collection / delivery / portable person mobile terminal via the Internet,
Means comprising a database for managing the status of each barcode attached to each garment in correspondence with the user ID, registering user information at the time of member registration from the user terminal, and generating a user ID and transmitting it to the user terminal And the status of the collection / delivery request corresponding to the corresponding barcode in the database when receiving the collection / delivery request specifying the barcode of the clothing from the user terminal, and the corresponding barcode and the corresponding user information Means for transmitting a collection / delivery or delivery notice including the information to the portable terminal of the collection / delivery person, and reading a barcode of the clothing at the time of receiving the clothing from the user, at the time of receiving or delivering the cleaned clothing, Set the status corresponding to the code to accepted, completed, delivered Means corresponding to the user ID received from the user terminal at the time of handing over the clothes, means for changing the accepted status registered in the database at the time of collection and delivery from the cleaning factory during washing, A means for searching and displaying a barcode whose status is completed in clothing registered in the database, and referring to the database when receiving a status browsing request from the user terminal, for each received barcode corresponding to the user ID Means for extracting and transmitting the status to the user terminal.

  The third cleaning shop terminal according to the present invention performs cleaning for a user corresponding to a completed barcode when the status of the database is completed in the first or second cleaning shop terminal of the present invention. It further has a means to transmit a completion notice.

A first garment cleaning management method of the present invention is a garment cleaning management method using a user terminal, a cleaning store terminal, and the Internet connecting them.
A step of generating a user ID after the user information is registered and transmitting the user ID to the user terminal at the time of membership registration from the user terminal; Reads the barcode of clothing at the time of receipt or delivery, and sets the status corresponding to the barcode for each barcode attached to each clothing to be accepted, completed, and delivered, respectively. A step of changing the accepted status registered in the database during washing, when the cleaning shop terminal has a collection / delivery time from a cleaning factory, and the user terminal at the time of receiving cleaned clothes ID is sent to the terminal The cleaning shop terminal searches for and displays a barcode whose status is completed in the clothing registered in the database corresponding to the user ID, and the user terminal transmits the user ID to the cleaning shop terminal And requesting status browsing for each clothing, and the cleaning shop terminal refers to the database, extracts the status for each received barcode corresponding to the user ID, and transmits the status to the user terminal.

A second garment cleaning management method of the present invention is a garment cleaning management method using a user terminal, a cleaning store terminal, a collection / delivery portable terminal, and the Internet connecting them.
At the time of member registration from the user terminal, the cleaning shop terminal generates a user ID after registering user information and transmits the user ID to the user terminal, and the user terminal transmits a barcode of clothing to collect and deliver or deliver the cleaning. Request to the store terminal, and the cleaning store terminal registers the status of collection / delivery or delivery request in the corresponding barcode of the database that manages the status of each barcode attached to each garment in correspondence with the user ID. A step of transmitting a collection / delivery notice including a code and corresponding user information to the collection / delivery person portable terminal, and the cleaning store terminal receiving clothing from the user, receiving cleaned clothing, or delivering Read the barcode, and the corresponding barcode in the database A step of setting the received status to accepted, completed, and delivered, respectively, and the cleaning shop terminal changes the accepted status registered in the database to washing during the collection and delivery time from the cleaning factory The user terminal transmits a user ID to the cleaning shop terminal when receiving the cleaned clothes, and the status is completed with the clothes registered in the database corresponding to the user ID. The user terminal transmits a user ID to the collection / delivery person portable terminal upon receipt of the cleaned clothing, and the user ID and the delivery received by the collection / delivery person portable terminal. Checking whether the user ID included in the notification matches, The user terminal requests the cleaning shop terminal to view the status of each clothing, the cleaning shop terminal refers to the database, extracts the status for each received barcode corresponding to the user ID, and transmits the status to the user terminal. And a cleaning management method for clothing.

  The third garment cleaning management method of the present invention is completed when the cleaning shop terminal completes the status of the database in the first or second garment cleaning management method of the present invention. The method further includes the step of transmitting a cleaning completion notification to the user corresponding to the barcode.

  The first program of the present invention has a function of registering user information and generating a user ID and transmitting it to the external device at the time of member registration from the external device, receiving clothing from the user, receiving cleaned clothing A function that reads the barcode of clothing at the time of delivery or delivery and manages the status for each barcode corresponding to the user ID, the function to accept, complete, and deliver the status corresponding to the barcode, and collection / delivery from the cleaning factory A function to change the accepted status registered in the database at the time of washing, and cleaning for the user corresponding to the completed barcode when the database status is completed A function for sending a completion notification, and a user received from the external device when handing over clothing A function for searching and displaying a barcode whose status is completed in clothing registered in the database corresponding to the ID, a user who has received and referred to the database when receiving a status browsing request from the external device A function of extracting a status for each barcode corresponding to the ID and transmitting it to the external device is realized by a computer.

  The second program of the present invention has a function of registering user information and generating a user ID and transmitting it to the first external device at the time of member registration from the first external device, from the first external device When receiving a collection / delivery or delivery request with a specified barcode for clothing, register the status of collection / delivery or delivery request in the corresponding barcode in the database that manages the status of each barcode corresponding to the user ID. A function of transmitting a collection / delivery or delivery notification including the code and the corresponding user information to the second external device, reading a barcode of the clothing at the time of receiving the clothing from the user, at the time of receiving or delivering the cleaned clothing, Function to accept, complete and hand over the status corresponding to the barcode, cleaning A function to change the accepted status registered in the database during washing when the collection / delivery time from the venue is reached, to the user corresponding to the completed barcode when the database status is completed A function of sending a cleaning completion notification to the garment, searching for a barcode whose status is completed in the garment registered in the database corresponding to the user ID received from the first external device at the time of delivery of the garment, A function of displaying, a function of referring to the database when receiving a status browsing request from the first external device, extracting a status for each received barcode corresponding to the user ID, and transmitting the status to the first external device Make it happen.

  In the present invention, since the current status of clothes that have been sent out for cleaning is provided on the web site on the Internet for each barcode of each clothes, the user can grasp the progress of cleaning in real time.

  Further, in the present invention, when receiving the cleaned clothes, the user confirmation is performed by transmitting the user ID (Identification) stored in the user terminal, so that the receipt and the voucher are not required. effective.

  Embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a diagram showing a configuration of an embodiment of the present invention, which includes a user terminal 10, a cleaning store terminal 20, a collection / delivery person portable terminal 30, and an Internet 100 connecting them. .

  The user terminal 10 is a portable information terminal such as a mobile phone, a PHS (Personal Handyphone System), or a PDA (Personal Digital Assistance) used by the user, or an information processing device such as a personal computer. The operation of the user terminal 10 is controlled by a program, and has a function of accessing a web site established on the Internet 100 for browsing and inputting necessary information.

The cleaning shop terminal 20 is an information processing apparatus such as a personal computer provided in the cleaning shop. The cleaning shop terminal 20 includes a control unit 21, a barcode reader 22 that reads a barcode from a barcode tag attached to clothing, a storage unit 23, and a short-range wireless communication unit 24 such as infrared communication. Yes. The control unit 21 is a control device such as a CPU (Central Processing Unit), and its operation is controlled by a program. The control unit 21
A function of generating and transmitting a user ID (Identification, user identification information such as an identification number uniquely identifying a user) to the user terminal when registering user information from the user terminal 10;
A function for registering and managing clothing (laundry) cleaning reception, completion, and delivery for each status (situation) and publishing on the Internet 100,
A function of issuing a collection / delivery instruction or a delivery instruction to the collection / delivery person portable terminal 30 based on a collection / delivery request or a delivery request from the user terminal 10;
-A function to change the status of clothes that have been accepted at the time of collection and delivery from the cleaning factory during washing,
-A function to send a completion notification to the corresponding user terminal 10 when washing is completed,
It has.

  The storage unit 23 is a writable and readable storage device, and includes a user information database 231 and a user-specific clothing information database 232. In the user information database 231, as shown in FIG. 2 (a diagram showing an example of data stored in the user information database 231), a user ID, name, address, telephone number, mail address, and the like are registered in advance. In the user-specific clothing information database 232, as shown in FIG. 3 (an example of data stored in the user-specific clothing information database 232), a clothing barcode, clothing type, color, status, etc., corresponding to the user ID. Is stored. The user ID is user identification information for uniquely identifying a user, and is generated by the control unit 21 when registering user information. The clothing barcode is a barcode written on a barcode tag attached to the clothing, and has a different number for each clothing. The status indicates the progress status of the current state of clothing, and FIG. 3 shows six types of statuses “collection / delivery request / accepted / washing / completed / delivery request / delivery completed”. Yes. “Received” means a state in which the cleaning store has received clothing from the user, and the clothing has not yet been delivered to the cleaning factory and is in the cleaning store. “Washing” refers to the time from when the garment is delivered to the cleaning factory until the cleaned garment returns to the cleaning store. Further, “completed” means a state in which cleaned clothes are stored in the cleaning store, and “delivered” means that the cleaned clothes have been delivered to the user.

  The collection / delivery person portable terminal 30 is a portable information terminal such as a mobile phone, a PHS, or a PDA used by the collection / delivery person. The collection / delivery person portable terminal 30 is controlled by a program, and has a function of accessing and browsing a web site established on the Internet 100 and inputting necessary information, a barcode reader, infrared communication, etc. Short-range wireless communication function.

  Next, the operation of the embodiment of the present invention will be described with reference to the drawings.

  Initially, the operation | movement at the time of user information registration is demonstrated with reference to FIG.1, FIG.2 and FIG.4. FIG. 4 is a flowchart showing an operation at the time of user information registration according to the embodiment of the present invention.

  Referring to FIG. 4, the cleaning store opens a web site of the cleaning store on the Internet 100 in advance (step A1). The user accesses the web site of the cleaning shop on the Internet 100 from the user terminal 10 in order to register as a member of the cleaning shop. After the access, the user selects the member registration menu and inputs user information (name, address, telephone number, mail address, etc.) (step A2). The control unit 21 of the cleaning shop terminal 20 generates a user ID and registers it in the user information database 231 in association with the input user information (see FIG. 2). The user ID only needs to be able to uniquely identify the user, and may be generated by, for example, a serial number (step A3). Next, the control unit 21 transmits the generated user ID to the user terminal 10 (step A4), and the user terminal 10 stores the received user ID in a storage unit (not shown) (step A5).

  Next, the operation at the time of a cleaning request will be described with reference to FIGS. FIG. 5 is a flowchart showing an operation at the time of a cleaning request in one embodiment of the present invention.

  Referring to FIG. 5, two types of cleaning request methods (collection / delivery or visit) are described.

  First, a case of visiting a store, that is, a case where a user goes to a cleaning store and takes out clothes for cleaning will be described. The store clerk who receives the clothing from the user selects the reception from the menu screen of the cleaning store terminal 20 and reads the barcode of the barcode tag attached to the clothing by the barcode reader 22. The store clerk presses the confirm button on the screen when the input of the barcodes of all the clothes is completed. The control unit 21 of the cleaning shop terminal 20 sets the status of the user-specific clothing information database 232 corresponding to the read barcode to “accepted” (step B5).

  Here, the barcode tag will be described. The bar code tag means a tag on which a bar code for uniquely identifying clothing is printed. In the present invention, it is assumed that a bar code tag is attached to each garment by an attachment method that is difficult to peel off, such as sewing (sewing). Note that the barcode tag in the present invention is once attached to the clothing and remains attached after the cleaning is completed, and is managed by repeatedly using the same barcode at the next and subsequent cleanings. For this reason, it is assumed that the clothes that have been put out for cleaning for the first time are attached with a barcode tag at the cleaning store and registered in the user-specific clothing information database 232 in correspondence with the user ID. That is, when there is a garment without a barcode tag, the clerk of the cleaning store first attaches the barcode tag to the garment. Then, the store clerk selects new clothing registration from the menu screen of the cleaning store terminal 20, and reads and inputs the barcode attached to the clothing by the barcode reader 22. Thereafter, the store clerk inputs the type of clothing (such as a shirt) and the color (such as white) corresponding to the input barcode, and further inputs the user ID and presses the confirm button on the screen. The control unit 21 of the cleaning shop terminal 20 additionally registers the input clothing barcode, clothing type, and color corresponding to the corresponding user ID in the user-specific clothing information database 232. At this time, the status column is still blank for the additionally registered clothing. In addition, since the barcode tag of this invention is used for a long period of time, it shall be equipped with water resistance, heat resistance, solvent resistance, etc. Such a barcode tag is disclosed in, for example, Japanese Patent Laid-Open No. 04-009200. As a method for attaching the cleaning tag to the garment, for example, Utility Model Registration No. 3071033 discloses that the tag is sewed into the garment by sticking or sewing.

  Next, the case of collection / delivery, that is, the case where the user has the cleaning clothes for the user's home will be described.

  The user accesses the web site of the cleaning store from the user terminal 10, selects the collection / delivery request menu, and inputs the barcode of the clothing for which collection / delivery is desired. At this time, if the user terminal 10 includes a bar code reader, the user terminal 10 may input using a bar code reader, or the user may input keys. Further, when the barcode tag is not attached to the clothing to be cleaned for the first time, the user inputs a predetermined keyword such as new and a user ID instead of the barcode. When the input of the collection / delivery request is completed, the user presses a confirmation button on the screen. In addition, you may designate collection / delivery desired date and time as needed (step B1).

  The control unit 21 of the cleaning store terminal 20 sets the status of the clothing of the corresponding barcode in the user-specific clothing information database 232 to “collection / delivery request”, and if the desired collection / delivery date is designated, registers it in the “collection / delivery desired date / time” column. . When there is no barcode for new clothing, the control unit 21 adds the clothing to the corresponding user ID in the user-specific clothing information database 232. In this case, it is registered as new in the clothing barcode field, and the status is “collection / delivery request”. The clothing bar code, clothing type, and color are registered after the cleaning store receives the new clothing and the barcode tag is attached to the new clothing (step B2).

  Next, the control unit 21 instructs the collection / delivery portable terminal 30 to collect and deliver the clothing requested by the user. Specifically, the control unit 21 refers to the user-specific clothing information database 232, and acquires the user ID corresponding to the clothing barcode or new clothing whose status is “collection / delivery request” in step B2. Then, the control unit 21 refers to the user information database 231 and acquires user information (name, address, telephone number, e-mail address, etc.) registered for the user ID. Next, the control unit 21 receives a collection / delivery instruction notification including the acquired user information, the clothing barcode or the new clothing whose status is “collection / delivery request” in step B2, and the desired delivery date and time (if any). A mail is generated and transmitted to the collection / delivery person portable terminal 30 (step B3).

  The collection / delivery person portable terminal 30 receives the collection / delivery instruction notification mail (step B4), and the collection / delivery person visits the user's house and receives the clothes. The collector who receives the clothing from the user accesses the web site of the cleaning store, selects the reception menu, and reads the barcode of the barcode tag attached to the clothing by the barcode reader. The collector / distributor presses the confirmation button on the screen when the input of the barcodes of all clothing is completed. The control unit 21 of the cleaning shop terminal 20 sets the status of the user-specific clothing information database 232 corresponding to the read barcode to “accepted”. If there is new clothing without a barcode tag, the barcode tag is attached after taking it back to the cleaning store, and reception registration is performed from the cleaning store terminal 20 (step B5).

  Next, the operation of automatically changing the status from accepted to being performed will be described with reference to FIG. 1, FIG. 3, and FIG. FIG. 6 is a flowchart showing an operation of automatically changing the status from accepted to being washed in one embodiment of the present invention.

  Referring to FIG. 6, the control unit 21 of the cleaning shop terminal 20 periodically monitors whether the collection / delivery time from the cleaning factory (or the delivery time to the cleaning factory) has come. The collection and delivery time from the cleaning factory is registered in advance in a storage unit (not shown), and monitoring is performed by comparing the time with the current time (step C1). If the collection / delivery time has come from the cleaning factory (step C2), the control unit 21 refers to the user-specific clothing information database 232 and searches for a clothing whose status is “accepted” (see FIG. 3). (Step C3). When there is a clothing whose status is “accepted”, the control unit 21 changes the status of the clothing in the user-specific clothing information database 232 from “accepted” to “washing” (step C4). This makes it possible to automatically change the status from "Received" to "Washing", and the clerk of the cleaning store does not have to manually change the status of each garment when the garment is delivered to the cleaning factory. The effect is also obtained.

  Next, the operation after the cleaning is completed will be described with reference to FIGS. FIG. 7 is a flowchart showing an operation after completion of cleaning in the embodiment of the present invention.

  Referring to FIG. 7, the store clerk of the cleaning store who has received the cleaned clothes from the cleaning factory selects the cleaning completion registration from the menu screen of the cleaning store terminal 20, and the bar code attached to the clothes by the bar code reader 22. read. The store clerk presses the confirm button on the screen when the input of the barcodes of all the clothes is completed. The control unit 21 of the cleaning shop terminal 20 changes the status of the user-specific clothing information database 232 corresponding to the read barcode from “being washed” to “completed” (step D1).

  Next, the control unit 21 transmits a cleaning completion notification mail to the user of the clothing whose status is completed. Specifically, the control unit 21 stores the barcode input at the time of cleaning completion registration in a storage unit (not shown), refers to the user-specific clothing information database 232, and stores the user ID and clothing information (clothing information) corresponding to each barcode. Type, color). Then, the control unit 21 classifies the barcode and clothing information in correspondence with the user ID, generates a cleaning completion notification email including the barcode and clothing information for which cleaning has been completed for each user ID, and transmits it to the user terminal 10. At this time, for the mail address of each user, the control unit 21 refers to the user information database 231 and acquires the mail address corresponding to the user ID (step D2). The user terminal 10 receives the cleaning completion notification e-mail, and confirms the clothing that the user has completed cleaning (step D3).

  Thereafter, the user determines whether to receive the clothes or to go to the cleaning store. When requesting delivery, the user accesses the web site of the cleaning shop from the user terminal 10, selects the delivery request menu, inputs the user ID, and presses the confirm button on the screen. If desired, the desired delivery date and time may be designated (step D4).

  The control unit 21 of the laundry store terminal 20 sets the status of the clothing whose status is “completed” among the clothing of the user ID in the user-specific clothing information database 232 to “delivery request”, and specifies the desired delivery date and time. If so, register it in the "Desirable delivery date" field. At this time, the status settings of both “completed” and “delivery request” may be set, or “completed” may be changed to “delivery request” (step D5).

  Next, the control unit 21 instructs the collection / delivery person portable terminal 30 to deliver the clothing requested by the user. Specifically, the control unit 21 refers to the user-specific clothing information database 232 and acquires the user ID corresponding to the clothing barcode whose status is “delivery request” in step D5. Then, the control unit 21 refers to the user information database 231 and acquires user information (name, address, telephone number, e-mail address, etc.) registered for the user ID. Next, the control unit 21 delivers a delivery instruction notification mail including the user information, the clothing barcode whose status is “delivery request” in step B2, the desired delivery date and time (if specified), and the user ID. Is generated and transmitted to the collection / delivery person portable terminal 30 (step D6).

  The collection / delivery person portable terminal 30 receives the delivery instruction notification mail (step D7), and the delivery person visits the user's house and delivers the clothes. At this time, the user ID is transmitted from the user terminal 10 to the collection / delivery person portable terminal 30 by short-range wireless communication such as infrared communication in order to confirm that the user is a partner to be delivered. The collection / delivery person portable terminal 30 collates the received user ID with the user ID received and stored from the cleaning shop terminal 20 and confirms whether they match. This collation confirmation may be performed by the collection / delivery portable terminal 30 or may be confirmed by comparing the user ID received by the deliverer with the stored user ID. Thereby, the user confirmation using the user ID becomes possible, and there is an effect that a deposit receipt or a voucher becomes unnecessary. In the case of the user terminal 10 that does not have a short-range wireless communication function such as infrared communication, the user ID is displayed on the user terminal 10 and the delivery person confirms it. When the user terminal 10 is a personal computer or the like installed at the user's home, the user may print out the user ID in advance and show it to the delivery person (steps D8 and D9).

  After the user confirmation is completed, the delivery person accesses the web site of the cleaning store, selects the delivery menu, and reads the barcode of the barcode tag attached to the clothing by the barcode reader. The delivery person presses the confirmation button on the screen when the input of the barcodes of all clothing is completed. The control unit 21 of the cleaning shop terminal 20 registers the current date acquired from a timing unit (not shown) in the status “delivered” column of the user-specific clothing information database 232 corresponding to the read barcode. In addition, you may make it register only as delivered without registering a date (step D11). The deliverer then delivers the clothing to the user.

  Next, a case where the user goes to the laundry store to receive clothes will be described. The user transmits a user ID from the user terminal 10 to the cleaning shop terminal 20 by near field communication such as infrared communication. The control unit 21 that has received the user ID via the short-range wireless communication unit 24 refers to the user-specific clothing information database 232, and the clothing barcode corresponding to the received clothing corresponding to the user ID has the status “completed”. Search and display information (clothing type, color). Note that if the received user ID is not registered in the user-specific clothing information database 232, or if there is no clothing with a status of “completed” even though it is registered, it is not applicable. Thereby, the user confirmation using the user ID becomes possible, and there is an effect that a deposit receipt or a voucher becomes unnecessary. Further, in the case of the user terminal 10 that does not have a short-range wireless communication function such as infrared communication, the user ID is displayed on the user terminal 10, and the store clerk inputs it to the cleaning shop terminal 20. If the user terminal 10 is a personal computer or the like installed at the user's home, the user may print out the user ID in advance and show it to the store clerk (step D10). Based on the displayed clothing barcode and clothing information (clothing type and color), the store clerk takes out the clothing handed over to the user from the storage.

  Thereafter, the store clerk selects the delivery menu of the cleaning store terminal 20 and reads the barcode of the barcode tag attached to the clothing by the barcode reader 22. The delivery person presses the confirmation button on the screen when the input of the barcodes of all clothing is completed. The control unit 21 of the cleaning shop terminal 20 registers the current date acquired from a timing unit (not shown) in the status “delivered” column of the user-specific clothing information database 232 corresponding to the read barcode. In addition, you may make it register only as delivered without registering a date (step D11). Thereafter, the store clerk hands over the clothing to the user.

  Next, the operation at the time of browsing the clothing status by the user will be described with reference to FIG. 1, FIG. 3 and FIG. FIG. 8 is a flowchart showing an operation at the time of browsing the clothing status by the user according to the embodiment of the present invention.

  Referring to FIG. 8, the user accesses the web site of the cleaning shop from the user terminal 10 and selects the clothing status browsing menu (step E1). The control unit 21 of the cleaning shop terminal 20 transmits a clothing status browsing menu screen to the user terminal 10 and requests ID input (step E2). The user inputs the user ID on the screen, and the user terminal 10 transmits the input user ID to the cleaning shop terminal 20 (step E3). The control unit 21 of the cleaning shop terminal 20 searches and extracts data registered in the user-specific clothing information database 232 corresponding to the received user ID, and transmits the data to the user terminal 10. As shown in FIG. 3, the transmitted data includes a clothing barcode, clothing type, color, and status (step E4). The user refers to the current status of each clothing received by the user terminal 10 (step E5).

  As described above, in the present embodiment, since the current status of the clothes sent for cleaning is provided on the web site on the Internet, there is an effect that the user can know the progress of the cleaning in real time.

  In addition, a user makes a collection / delivery request when putting out clothes for cleaning, a delivery request when cleaning is completed, and the like on the web site of the cleaning store, and automatically notifies the collection / delivery / person mobile terminal 30 of the request. For this reason, it is possible to obtain an effect that the user can take out the clothes for cleaning or receive the cleaned clothes without going to the cleaning store.

  In addition, since the user confirmation is performed by transmitting the user ID stored in the user terminal 10 when receiving the cleaned clothes, there is an effect that a receipt or a voucher is not required.

  In addition, since the barcode tag once attached to the clothing is repeatedly used as information for uniquely identifying the clothing at the time of subsequent cleaning, there is no need to attach a paper tag or the like that has been attached each time cleaning is performed. There is an effect that it becomes unnecessary.

  Next, application examples and modification examples of the present invention will be described.

  In the above embodiment, processing related to clothing collection / delivery and delivery may be deleted. In this case, the collection / delivery person portable terminal 30 becomes unnecessary, and the items of collection / delivery request, collection / delivery request date / time, delivery request, and delivery date / time in the user-specific clothing information database 232 become unnecessary.

  In the above embodiment, the tag attached to the clothing has been described as a barcode tag, but an IC tag may be used instead of the barcode tag. In this case, the barcode reader in the above embodiment is read as an IC tag reader.

  In the above embodiment, the completion notification is described as being transmitted to the user terminal 10 when the clothing cleaning is completed (see step D2 in FIG. 7), but may not be transmitted. In addition, the user may determine whether or not to send a completion notification depending on the user by registering the necessity of the completion notification in advance. In this case, a completion notification necessity column is added to the user information database 231 in FIG. 2, and the necessity notification is registered when user information is registered from the user terminal 10. After step D1 in FIG. 7, the control unit 21 of the cleaning shop terminal 20 obtains whether or not the user needs to be notified of completion from the user information database 231, and proceeds to step D2 (notify) or not to respond accordingly. The process is terminated as it is. As described above, by registering whether or not the completion notification is necessary for each user, it is possible to notify only the user who needs the completion notification.

It is a figure which shows the structure of one embodiment of this invention. 6 is a diagram illustrating an example of data stored in a user information database 231. FIG. It is a figure which shows an example of the data stored in the clothing information database 232 classified by user. It is a flowchart which shows the operation | movement at the time of user information registration in one embodiment of this invention. It is a flowchart which shows the operation | movement at the time of the cleaning request in one embodiment of this invention. It is a flowchart which shows the operation | movement of the status automatic change from accepted to washing in one embodiment of this invention. It is a flowchart which shows the operation | movement after completion of cleaning in one embodiment of this invention. It is a flowchart which shows the operation | movement at the time of the status browsing of the clothing by the user in one embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 User terminal 20 Laundry shop terminal 21 Control part 22 Bar code reader 23 Memory | storage part 231 User information database 232 Clothing information database according to user 24 Short-distance wireless communication part 30 Pick-up / delivery person portable terminal 100 Internet

Claims (13)

A clothing cleaning management system comprising a user terminal, a cleaning store terminal, and the Internet connecting them,
The user terminal inputs user information to the cleaning shop terminal when registering as a member of the cleaning shop, receives and stores a user ID, and transmits the user ID to the cleaning shop terminal to indicate a cleaning progress status for each garment. Means for browsing the status shown, and means for transmitting a user ID upon receipt of the cleaned garment,
The cleaning store terminal includes a database that manages the status of each barcode attached to each garment in correspondence with a user ID, registers user information at the time of member registration, generates a user ID, and transmits the user ID to the user terminal Means for reading clothing barcodes when receiving clothing from a user, receiving or delivering cleaned clothing, and setting the status corresponding to the barcode in the database to be received, completed, and delivered, respectively , Means for changing the accepted status registered in the database at the time of collection and delivery from the cleaning factory during washing, and the database corresponding to the user ID received from the user terminal at the time of handing over clothing Barco whose status is completed with registered clothing And a means for referring to the database when receiving a status browsing request from the user terminal and extracting a status for each received barcode corresponding to the user ID and transmitting the status to the user terminal. A clothing cleaning management system characterized by. A clothing cleaning management system comprising a user terminal, a cleaning store terminal, a collection / delivery / mobile terminal, and the Internet connecting them,
The user terminal inputs user information to the cleaning shop terminal when registering as a member of the cleaning shop, receives and stores a user ID, and sends a bar code of clothing to the cleaning shop terminal to request collection or delivery Means for transmitting a user ID to the cleaning shop terminal to view a status indicating the cleaning progress of each garment, and means for transmitting a user ID upon receipt of the cleaned garment,
The cleaning store terminal includes a database that manages the status of each barcode attached to each garment in correspondence with a user ID, registers user information at the time of member registration, generates a user ID, and transmits the user ID to the user terminal And a status of collection / delivery or delivery request corresponding to the corresponding barcode in the database upon receipt of a collection / delivery or delivery request from the user terminal, and a collection / delivery or delivery notification including the barcode and the relevant user information. The means for transmitting to the collection / delivery person portable terminal and the barcode of the clothing at the time of receiving the clothing from the user, at the time of receiving or delivering the cleaned clothing, and receiving the status corresponding to the barcode in the database. , Means to complete, delivery, and cleanin Means for changing the accepted status registered in the database at the time of collection and delivery from the factory during washing, and registered in the database corresponding to the user ID received from the user terminal at the time of delivery of clothing A means for searching and displaying a barcode whose status is completed in the clothes being worn, and extracting the status for each received barcode corresponding to the user ID by referring to the database when receiving a status browsing request from the user terminal And means for transmitting to the user terminal,
The collection / delivery person portable terminal includes means for receiving and storing the collection / delivery or delivery notification, means for reading a barcode of clothing at the time of collection / delivery, and accepting a status corresponding to the barcode in the database, and Means for checking whether the user ID received from the user terminal matches the user ID included in the delivery notification, and reading the barcode of the clothing at the time of delivery, the status corresponding to the barcode in the database is delivered A garment cleaning management system. When the user terminal accesses the cleaning store terminal and requests collection / delivery of clothes, the user terminal reads and transmits a barcode attached to the collection / delivery desired clothes to identify the desired collection / delivery clothes. The clothing cleaning management system according to claim 2. The said cleaning shop terminal further has a means to transmit a cleaning completion notification with respect to the user corresponding to the completed barcode, when the status of the database is completed. 2. A clothing cleaning management system according to 2 or 3. 5. The clothing cleaning management system according to claim 1, wherein transmission of a user ID from the user terminal is performed by short-range wireless communication. A laundry terminal connected to the user terminal via the Internet,
Means comprising a database for managing the status of each barcode attached to each garment in correspondence with the user ID, registering user information at the time of member registration from the user terminal, and generating a user ID and transmitting it to the user terminal And a means for reading the barcode of the clothing at the time of receiving the clothing from the user, at the time of receiving or delivering the cleaned clothing, and setting the status corresponding to the barcode in the database to be accepted, completed and delivered, and cleaning Means for changing the accepted status registered in the database at the time of collection and delivery from the factory during washing, and registered in the database corresponding to the user ID received from the user terminal at the time of delivery of clothing Search for barcodes that have a status of completed in their clothing Means for displaying, and means for referring to the database when receiving a status browsing request from the user terminal, extracting the status for each received barcode corresponding to the user ID, and transmitting the status to the user terminal. Laundry terminal. A cleaning shop terminal connected to the user terminal and the collection / delivery / delivery mobile terminal via the Internet,
Means comprising a database for managing the status of each barcode attached to each garment in correspondence with the user ID, registering user information at the time of member registration from the user terminal, and generating a user ID and transmitting it to the user terminal And the status of the collection / delivery request corresponding to the corresponding barcode in the database when receiving the collection / delivery request specifying the barcode of the clothing from the user terminal, and the corresponding barcode and the corresponding user information Means for transmitting a collection / delivery or delivery notice including the information to the portable terminal of the collection / delivery person, and reading a barcode of the clothing at the time of receiving the clothing from the user, at the time of receiving or delivering the cleaned clothing, Set the status corresponding to the code to accepted, completed, delivered Means corresponding to the user ID received from the user terminal at the time of handing over the clothes, means for changing the accepted status registered in the database at the time of collection and delivery from the cleaning factory during washing, A means for searching and displaying a barcode whose status is completed in clothing registered in the database, and referring to the database when receiving a status browsing request from the user terminal, for each received barcode corresponding to the user ID And a means for extracting the status and transmitting it to the user terminal. The cleaning shop terminal according to claim 6 or 7, further comprising means for transmitting a cleaning completion notice to a user corresponding to the completed barcode when the status of the database is completed. . A clothing cleaning management method using a user terminal, a cleaning store terminal, and the Internet connecting them,
A step of generating a user ID after the user information is registered and transmitting the user ID to the user terminal at the time of membership registration from the user terminal; Reads the barcode of clothing at the time of receipt or delivery, and sets the status corresponding to the barcode for each barcode attached to each clothing to be accepted, completed, and delivered, respectively. A step of changing the accepted status registered in the database during washing, when the cleaning shop terminal has a collection / delivery time from a cleaning factory, and the user terminal at the time of receiving cleaned clothes ID is sent to the terminal The cleaning shop terminal searches for and displays a barcode whose status is completed in the clothing registered in the database corresponding to the user ID, and the user terminal transmits the user ID to the cleaning shop terminal Requesting status browsing for each clothing, and the cleaning shop terminal refers to the database, extracts the status for each received barcode corresponding to the user ID, and transmits the status to the user terminal. How to manage clothing cleaning. A clothing cleaning management method using a user terminal, a cleaning store terminal, a collection / delivery / mobile terminal, and the Internet connecting them,
At the time of member registration from the user terminal, the cleaning shop terminal generates a user ID after registering user information and transmits the user ID to the user terminal, and the user terminal transmits a barcode of clothing to collect and deliver or deliver the cleaning. Request to the store terminal, and the cleaning store terminal registers the status of collection / delivery or delivery request in the corresponding barcode of the database that manages the status of each barcode attached to each garment in correspondence with the user ID. A step of transmitting a collection / delivery notice including a code and corresponding user information to the collection / delivery person portable terminal, and the cleaning store terminal receiving clothing from the user, receiving cleaned clothing, or delivering Read the barcode, and the corresponding barcode in the database A step of setting the received status to accepted, completed, and delivered, respectively, and the cleaning shop terminal changes the accepted status registered in the database to washing during the collection and delivery time from the cleaning factory The user terminal transmits a user ID to the cleaning shop terminal when receiving the cleaned clothes, and the status is completed with the clothes registered in the database corresponding to the user ID. The user terminal transmits a user ID to the collection / delivery person portable terminal upon receipt of the cleaned clothing, and the user ID and the delivery received by the collection / delivery person portable terminal. Checking whether the user ID included in the notification matches, The user terminal requests the cleaning shop terminal to view the status of each clothing, the cleaning shop terminal refers to the database, extracts the status for each received barcode corresponding to the user ID, and transmits the status to the user terminal. And a cleaning management method for clothing. 10. The method according to claim 9, further comprising a step of transmitting a cleaning completion notice to a user corresponding to the completed barcode when the cleaning shop terminal completes the status of the database. The cleaning management method for clothes according to 10. A function for registering user information and generating a user ID and transmitting it to the external device at the time of member registration from an external device, a bar code of clothing at the time of accepting clothing from a user, receiving or delivering cleaned clothing In the database that manages the status for each barcode read in correspondence with the user ID, the database corresponding to the status corresponding to the barcode is accepted, completed, and delivered, and the collection and delivery time from the cleaning factory is reached A function for changing the received status registered during washing during washing, a function for sending a cleaning completion notification to the user corresponding to the completed barcode when the status of the database is completed, The data corresponding to the user ID received from the external device at the time of delivery A function for searching and displaying a barcode whose status is completed in clothing registered in the service, referring to the database when receiving a status browsing request from the external device, and for each received barcode corresponding to the user ID A program for causing a computer to realize the function of extracting the status of and sending it to the external device. At the time of membership registration from the first external device, a function for registering user information, generating a user ID and transmitting it to the first external device, and specifying a barcode of clothing from the first external device When collecting or delivering a delivery or delivery request, register the status of the collection or delivery request in the corresponding barcode in the database that manages the status of each barcode corresponding to the user ID, and collect and deliver the relevant barcode and the relevant user information. Or a function for sending a delivery notification to the second external device, reading a clothing barcode when accepting clothing from a user, receiving or delivering cleaned clothing, and accepting the corresponding barcode status in the database The function to complete, complete, and deliver, and the time of collection and delivery from the cleaning factory A function for changing the accepted status registered in the database to during washing, and a function for sending a cleaning completion notification to the user corresponding to the completed barcode when the status of the database is completed A function for searching and displaying a barcode whose status is completed in the clothing registered in the database corresponding to the user ID received from the first external device at the time of delivery of the clothing; A program for causing a computer to realize a function of referring to the database when receiving a status browsing request from a device, extracting a status for each received barcode corresponding to a user ID, and transmitting the status to the first external device.

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