JP2008146519A - Cleaning management system, and management program therefor - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a cleaning management system capable of enhancing a production efficiency and capable of coping immediately with a request of the customer, by managing a cleaning object received from a customer, and a worker in a cleaning factory. <P>SOLUTION: This cleaning management system is provided with IC reading means 5, 25, 35, 36 for reading a data of an IC tag 11 attached to the cleaning object C arrived at the cleaning factory F, in each of a plurality of cleaning work processes, and a factory server 3 for composing the first database 31, and for recording information concerned in the working process of the cleaning object C corresponding to the IC tag, into the first database 31, in each of reading of the data from the IC tag 11 by the IC reading means 5, 25, 35, 36, and the information concerned in the working processes is accumulated in the first database 31 of the factory server 3 to form work history information of the cleaning object C. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a cleaning management system and a management program for performing management in a processing process of cleaning items deposited from a customer.

  In recent years, many of the cleaning stores that serve as customer contact points function as agent stores that perform only the cleaning work intermediation work between the customer and the cleaning factory. In such a store, for example, when a customer brings a plurality of cleaning items, the customer's name, slip number, items of cleaning items, etc. are recorded on the slip, and a unique number (tag number) is assigned to each cleaning item. A paper tag attached with the number is attached to the cleaning object. Then, the cleaning product with the tag attached is transported to a cleaning factory, subjected to appropriate cleaning processing, transported to a cleaning store, and then delivered to a customer based on information described in a slip.

  However, in such a conventional form, in a cleaning factory, processing contents such as hand washing and dry washing are determined by human work according to the material and state of the cleaning object, and time is taken for the work. It was necessary.

For this reason, in Patent Document 1, an IC tag in which an IC chip is embedded in a cleaning object is attached, and customer ID information and information for specifying the processing content of the cleaning object are recorded in the IC chip at a secondary store. Thus, a system for efficiently performing a sorting operation in a factory is disclosed.
Further, in the system disclosed in Patent Document 1, when defects are caused by the cleaning process by capturing images before and after the processing of the cleaning object in each processing process at the factory, in which process the defect is detected. It is designed so that it can be identified.
JP 2004-73675 A

  According to the system disclosed in Japanese Patent Laid-Open No. 2004-228688, the sorting work in the cleaning factory is smoothly performed, the work efficiency is improved, and when a defect occurs in the cleaning work process, images are taken before and after each cleaning process. By referring to the image, it is possible to know which operation caused the defect.

However, in the system disclosed in Patent Document 1, for example, when there is an inquiry from a customer about the processing status of the stored cleaning materials to the agency, the agency makes an inquiry to the cleaning factory by telephone or the like, In some cases, it was necessary to wait a long time for a reply from the factory, and it was not possible to respond immediately to the customer.
Further, in the system disclosed in Patent Document 1, even when image information at each processing stage of cleaning is presented to a store or a customer, detailed information of each process, for example, work time and operator's Since the information is not transmitted to the customer, the sense of responsibility and morale of the worker cannot be improved, and the improvement of the quality of the work content cannot be expected.

  The present invention has been made under the circumstances as described above, and manages the cleaning items deposited by customers and the workers in the cleaning factory, thereby improving production efficiency and promptly responding to customer requests. An object of the present invention is to provide a cleaning management system and a management program for the system.

In order to solve the above-described problem, the cleaning management system according to the present invention attaches a non-contact readable / writable IC tag in which predetermined data specifying the cleaning item is registered to the cleaning item received from the customer at the agency, A cleaning management system for performing a cleaning process in a cleaning factory, comprising: an IC reading unit that reads data of an IC tag attached to a cleaning product received in the cleaning factory in each of a plurality of cleaning process stages; A factory server that builds a database and records information on the processing stage of the cleaning product corresponding to the IC tag in the first database each time data is read from the IC tag by the IC reading means , The factory server The first database, characterized in that the information relating to the processing step processing history information for each of the cleaning material is formed by being accumulated.
In addition, it is desirable that the processing history information of the cleaning object formed in the first database includes the processing content, processing time, and operator name at each processing stage.

  According to such a configuration, it is possible to easily know the cleaning processing history of each cleaning item by browsing the first database in the factory. As a result, for example, when an inquiry about a certain cleaning item is made from an agency, it is possible to immediately notify the store of the current position and processing status of the cleaning item by referring to the first database. .

In addition, it is preferable to include a label output unit that outputs a label sticker that is attached to each cleaning product that has completed all the cleaning processing steps, and that prints the processing history information of the cleaning product.
In this way, by sticking the label sticker on which the processing history information is printed to the cleaning item delivered to the customer, the customer's trust can be obtained, and the operator's name is clearly indicated on the label sticker. Can improve the sense of responsibility and morale, and improve production efficiency and quality.

Further, a web for constructing a second database provided so as to be capable of data communication with the in-factory server via a communication line, and performing synchronization processing of data recorded in the first database of the in-factory server and recorded contents. It is desirable to include a server and a store computer provided in the agency store and capable of browsing the information in the second database via a communication line.
If comprised in this way, the information which concerns on a desired cleaning thing can be easily obtained, without inquiring a factory by browsing the information of a 2nd database directly in a agency store. Therefore, it is possible to respond more quickly to inquiries from customers.

  Further, in order to solve the above-described problems, the management program of the cleaning management system according to the present invention is capable of non-contact reading and writing in which predetermined data for specifying the cleaning product is registered in the cleaning product received from the customer at the agency. A management program for a cleaning management system that attaches an IC tag and performs cleaning processing at a cleaning factory, and corresponds to the IC tag each time data is read from the IC tag in a plurality of stages of cleaning processing to a computer. The present invention is characterized in that a step of recording information on the processing stage of the cleaning product to be recorded in the first database of the factory server is executed.

  According to such a program, the processing history information of each cleaning object is formed by accumulating information on the processing stage in the first database. Therefore, by browsing the first database in the factory, it is possible to easily know the cleaning processing history of each cleaning item. As a result, for example, when an inquiry about a certain cleaning item is made from an agency, it is possible to immediately notify the store of the current position and processing status of the cleaning item by referring to the first database. .

In addition, after the step of recording the information related to the processing stage of the cleaning product in the first database, the processing history information of each cleaning product is formed by accumulating the information related to the processing stage, It is desirable to execute a step of outputting a label sticker on which the processing history information of the cleaning object is printed.
By sticking the label sticker output by executing these steps to the cleaning product delivered to the customer, the customer's trust can be obtained, and the operator's sense of responsibility can be obtained by clearly showing the worker's name on the label sticker. It can improve morale and improve production efficiency and quality.

In addition, the computer records between a first database constructed by the in-factory server and a second database constructed by a web server provided so as to be capable of data communication with the in-factory server via a communication line. It is desirable to execute a step of performing content synchronization processing.
By executing such steps, if the information in the second database is browsed directly at the agency, it is possible to easily obtain information relating to the desired cleaning item without inquiring the factory. Therefore, it is possible to respond more quickly to inquiries from customers.

  According to the present invention, there is provided a cleaning management system and a management program for managing a cleaning item deposited by a customer and a worker in a cleaning factory, improving production efficiency and responding immediately to a customer request. Obtainable.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing a schematic configuration of a cleaning management system according to the present invention.
The cleaning management system shown in FIG. 1 has a cleaning factory F that performs washing processing of the cleaning product C, and a plurality of cleaning stores R ₁ as so-called agency stores that receive the cleaning product C from a customer and request the cleaning factory F to perform cleaning processing. constituted by the ~R _n.
The cleaning factory F and the plurality of cleaning shops R _{1 to} R _n are network-connected by the Internet network 1 (communication network).

  As shown in FIG. 1, the cleaning factory F includes a receipt / shipment reception computer 2 that performs the receipt / shipment management of the cleaning item C, data relating to the cleaning item C received by the receipt / shipment receipt computer 2, data relating to workers, and the like. In-factory server (computer) 3 and a management computer 4 that executes the management program P to manage the entire work. Further, a computer 32 and a label printer 33 (label output means) for outputting the label sticker are provided to affix the label sticker on which the processing history information or the like is printed on the cleaning object C after all the cleaning work is completed.

The in-factory server 3 constructs a database 31 (first database) based on the recorded data and can be connected to the Internet network 1. Each computer in the factory F constructs a LAN (local area network) 10 by using, for example, Ethernet (registered trademark) and TCP / IP (communication protocol), and is capable of data communication with each other.
The cleaning management system also includes a web server 60 that can be connected via the Internet network 1, and a database 61 (second database) is constructed there. This database 61 is periodically synchronized with the database 31 constructed in the server 3 in the factory F so that the latest information is maintained.

On the other hand, on the store R side, for example, as illustrated in the store R ₁ , a store computer 20 that manages data related to the cleaning product C received from the customer can be connected to the Internet network 1. The cleaning material reception data is transmitted to the web server 60, and the data related to the cleaning material C received by the store in the database 61 of the web server 60 can be viewed.

  Further, in the store R, there is provided a POS register 21 for receiving the cleaning product C brought in or collected by the customer, and this POS register 21 stores the received data (customer name, store number, product number, Work process course, product material, special processing information, color pattern code, store reception date, delivery date, IC tag number, tag number, slip number, etc.) are transmitted to the store computer 20 in a predetermined format (for example, CSV file). It works as follows. In the POS cash register 21, when the data reception is completed, the data is immediately converted into the predetermined format and transmitted to the store computer 20 through a LAN or a one-to-one connection (cable connection or the like) built in the store. .

Further, in the store R, an IC tag 11 (non-contact readable / writable IC tag) in which a minute wireless IC chip is embedded in each of the received cleaning articles C is a conventional paper tag on which a tag number is printed. After being attached to the cleaning factory F, it is conveyed to the cleaning factory F. The IC tag 11 includes, based on data received from the POS register 21 by the store computer 20, data classification, store reception date, delivery date, product number, store number, tag as shown in the table T1 of FIG. Data such as a number, slip number, and customer name is written. For this data writing, an IC chip reader / writer 22 that performs data writing / reading wirelessly with radio waves or electromagnetic waves is used.
Further, when data is written from the IC chip reader / writer 22, the store computer 20 identifies each IC tag 11 by an IC tag number (IC tag No.) as shown in the table T1 of FIG. This IC tag number is used to identify the IC tag 11 in the factory F, which will be described later, that is, to identify the cleaning object C to which the IC tag 11 is attached. The data recorded in the IC tag 11 for each IC tag number is used as backup data when a failure occurs in data communication or a computer.

  When data registration is performed on the IC tags 11 attached to all of the cleaning articles C, the store computer 20 finishes accepting the data related to all the cleaning articles C registered in the store computer 20 to the web. The data is transmitted to the server 60, and the web server 60 records the data in the database 61.

On the other hand, in the factory F, a table-type IC tag reader 5 (IC reading means) that reads data recorded on the IC tag 11 attached to the received cleaning product C via radio waves or electromagnetic waves, and a cleaning product. A handy terminal 6 for registering receipt / shipment of C is provided.
Accordingly, the received cleaning product C is registered for arrival by the table type IC tag reader 5 or the handy terminal 6 and is registered in the receipt / shipment reception computer 2, and the IC tag 11 is placed on the IC tag reader 5. In other words, the data (IC tag number) of the attached IC tag 11 is read out, and information indicating acceptance is recorded in the database 31 in the factory server 3.

Further, in the factory F, a plurality of IC tag readers 16, 25, 35, and 36 (IC reading) for reading the data (IC tag number) of the IC tag 11 before and after each of a plurality of cleaning processing stages. The read data (IC tag number) is transmitted to the server 3 via the LAN 10, and the server 3 records predetermined information based on the received data in the database 31.
Also, an IC chip reader / writer 7 is connected to the management computer 4, and management of worker registration and attendance management is managed by reading a worker-specific IC tag (or an IC card) held by each worker. This is made possible on the management program P of the computer 4.

Next, the configuration in the cleaning factory F will be described in more detail. FIG. 3 is a plan view of the factory F. In this example, the store R ₁ is added to the factory, and the factory F that performs the cleaning process and the receipt / shipment process of the cleaning product C, which is a product, for the stores R ₁ to a plurality of stores R _{2 to} R _n. Show about.

  As shown in FIG. 3, the factory F includes an arrival reception area Ar1 for receiving an arrival of a cleaning product C for each cleaning process, and a washing / drying area Ar2 for washing or dry washing the cleaning product C and performing a drying process. In addition, it is divided into a laundry finishing area Ar3 that performs special processing such as spot removal and ironing / pressing processing, and a final finishing area Ar4 that performs transparent vinyl wrapping, label sticking, etc. on the cleaning object C and sorts by store.

Further, the cleaning articles C sorted by store in the final finishing area Ar4 are stored in the storage rails 40 and 41 for each store until shipping.
The receipt / shipment acceptance computer 2 and the IC tag reader 5 shown in FIG. 1 are installed in the receipt acceptance area Ar1, and the server 3 and the management computer 4 are installed in one corner of the factory.
In addition, an arrival sorting display 12 is provided next to the table-type IC tag reader 5 in the arrival reception area Ar1, and this display 12 is read when the IC tag 11 is read by the IC tag reader 5. Various information (including work process course information) of the cleaning object C corresponding to the data is displayed by being supplied from the database 31 of the server 3. Therefore, the worker can easily perform the sorting work by looking at the work process course information displayed on the display 12.

Further, in the washing / drying area Ar2, a washing machine 13, a drying machine 14, and a drying machine 15 are provided along the hanger rail 50, and the cleaning object C carried in by the hanger rail 50 is used as an installation machine required by the operator. It is a mechanism to be introduced.
A plurality of cylindrical IC tag readers 16 having a predetermined diameter (for example, 400 mm) are provided in front of the water washer 13, the dryer 14, and the dryer 15. That is, when the operator inserts and removes the cleaning product C from the machine, the IC tag number of the IC tag 11 is read by letting the cleaning product C enter the IC tag reader 16. Then, the read IC tag number is transmitted to the in-factory server 3 via the LAN 10, and information such as a worker name, work content, work time, etc. is recorded in a predetermined area of the database 31 based on the IC tag number. Has been made. Further, such information is configured to be recorded in the database 61 by a synchronization process with the web server 60.

In the laundry finishing area Ar3, a press machine 17, a stain remover 18, an ironing board 19 and the like are provided along the hanger rail 50, and a table-like IC tag reader 25 is provided beside each machine. .
The cleaning object C conveyed from the washing area Ar2 by the hanger rail 50 is subjected to special work such as stain removal processing or ironing processing by the press machine 17 or the like. Further, the IC tag number of the IC tag can be read by the operator placing the cleaning product C on the IC tag reader 25 before and after those operations. The read IC tag number is transmitted to the in-factory server 3 via the LAN 10 so that information such as the worker name, work content, work time, etc. is recorded in a predetermined area of the database 31 based on the IC tag number. Has been made. Further, such information is recorded in the database 61 by a synchronization process with the web server 60.

  The final finishing area Ar4 is provided with an automatic packaging machine 30 that is provided on the transport path by the hanger rail 50 and automatically wraps the transported cleaning product C with a vinyl cover, and the cleaning product C placed by the operator. A semi-automatic packaging machine 31 for automatic packaging is provided. The packaged cleaning product C is configured such that the IC tag number of the IC tag 11 is read by the IC tag readers 35 and 36. The read IC tag number is transmitted to the in-factory server 3 via the LAN 10 so that information such as the worker name, work content, work time, etc. is recorded in a predetermined area of the database 31 based on the IC tag number. Has been made. Further, such information is configured to be recorded in the database 61 by a synchronization process with the web server 60.

  Further, in the final finishing area Ar4, a computer 32 and a label printer 33 for creating the label are provided in order to affix a label printed with predetermined information on the cleaning product C after packaging. Predetermined data including a cleaning history is sent from the server 3 to the computer 32 for each IC tag, and the computer 32 operates to cause the label printer 33 to print the data. FIG. 4 shows an example of the label sticker 55 printed. The data printed on the label sticker 55 includes the customer name, the name of the cleaning item (backs, shirts, etc.), the custody store, the tag number, the custody date, the finish date, the work content and the name of the worker, the work time, etc. is there. Further, the cleaning product C with the label seal 55 attached is sorted by store and customer by the automatic sorting machine 34 and is transported by the hanger rail 50 to the storage rails 40 and 41 provided for each store. ing.

Next, the flow of processing in the cleaning management system configured as described above will be described based on the flow of FIG.
In the management computer 4 provided in the cleaning factory F, first, as the parameter setting of the management program P, the position number, name, operation time, work level, material cost, utility cost, maximum of the installed machine in the factory The number of operations and the like are registered, and basic information is registered as in the table T2 shown in FIG. 6 (step S1 in FIG. 5).

  Further, the management computer 4 executes the management program P and creates an arrival number prediction table as shown in the table T3 in FIG. 7 (step S2 in FIG. 5). This table T6 (in the case of June) predicts the number of arrivals, for example, based on the past arrival results for the past three years and the weather and temperature for each date. In the factory F, based on this prediction data, the arrangement of workers and the number of workers are determined, the installation machine is prepared for operation, and the like.

In the store R in a state where preparation for receipt of goods at the factory F is completed, the POS register 21 accepts the cleaning product C from the customer. Reception data registered in the POS register 21 at the time of reception (customer name, store number, product number, work process course, product material, special processing information, color pattern code, store reception date, delivery date, IC tag number, tag Number, slip number, etc.) are transmitted to the store computer 20. In addition, an IC tag 11 is attached to each received cleaning object C, and predetermined data shown in the table T1 of FIG. 2 is registered in the IC tag 11 from the store computer 20 via the IC chip reader / writer 22. (Step S3 in FIG. 5).
When the reception of all the cleaning articles C in the store R is completed, the reception data relating to each cleaning article C is transmitted from the store computer 20 to the web server 60 on the Internet 1 and recorded in the database 61 (FIG. 5 step S4).

  When the reception data for all the cleaning articles C is transmitted to the web server 60 and recorded in the database 61, all the cleaning articles C to which the IC tags 11 are attached are shipped to the factory F (step S5 in FIG. 5). ). In the factory F, the IC tag number of the IC tag 11 is read by the IC tag reader 5 with respect to all the cleaning articles C that have arrived, and the information related to the cleaning articles C corresponding to the IC tag number is displayed on the receiving sorting display 12. . The operator performs sorting operations such as washing, drying, and subcontracting while looking at the arrival sorting display 12 (step S6 in FIG. 5).

  When the IC tag number read by the IC tag reader 5 is transmitted to the server 3 in the factory, the server 3 receives data in a predetermined area of the database 31 based on the IC tag number under the control of the management program P. Records information such as time, worker name, and work content. The web server database 61 is synchronized with the database 31 of the server 3 under the control of the management program P, and is always updated to the latest data content (step S61 in FIG. 5).

Next, the production lot automatic generation process is performed by the management program P in the management computer 4, and a one-week shipment schedule list is generated (step S7 in FIG. 5). In this process, first, a management worker registers a production lot for each process day such as washing, drying, subcontracting, etc., every several days. For example, the table T4 in FIG. 8, which is the registration contents of one lot, is a dry laundry lot registration (lot registration number 1) from 9:00 to 11:00 on Monday, and is received from the stores R1, R2, and R3. It shows that 200 items of cleaning objects C at maximum are dry-washed. The table T5 is a dry laundry lot registration (lot registration number 2) from 11:00 to 13:00 on Wednesday, and dry selection processing is performed on a maximum of 150 cleaning items C received from the stores R1, R2, and R3. It shows that
In the production lot automatic generation processing by the management program P, a one-week shipping schedule list shown in the table T6 of FIG. 9 (when the processing content classification is dry) is generated from the lot contents registered as described above.

Next, in the factory F, the sorted cleaning products C are subjected to washing or dry washing according to the work process course in the washing / drying area Ar2, and special processing such as spot removal or ironing / pressing processing in the laundry finishing area Ar3. Is performed (step S8 in FIG. 5).
During this operation, the IC tag number of the IC tag 11 attached to the cleaning product C is read by the IC tag reader 16 when the cleaning product C is put into and taken out of a washing machine or a dryer. And sent to the in-factory server 3. When the read IC tag number is transmitted to the server 3 in the factory, the server 3 controls the management program P to store the data reception time, worker name, work in a predetermined area of the database 31 based on the IC tag number. Record information such as content. Further, the database 61 of the web server is synchronized with the database 31 of the server 3 under the control of the management program P, and is updated to the latest data content (step S81 in FIG. 5).

The cleaning product C that has been subjected to washing, drying, and ironing / pressing processing is further subjected to transparent vinyl packaging by the automatic packaging machine 30 or the semi-automatic packaging machine 31 in the final finishing area Ar4 (step S9 in FIG. 5).
The IC tag number of the IC tag 11 attached to the cleaning object C is read by the IC tag readers 35 and 36 and transmitted to the factory server 3. When the read IC tag number is transmitted to the server 3 in the factory, the server 3 controls the management program P to receive the data reception time, operator name, and work content in a predetermined area of the database 31 based on the IC tag number. Etc. are recorded. Further, the database 61 of the web server is synchronized with the database 31 of the server 3 under the control of the management program P, and is updated to the latest data content (step S91 in FIG. 5).

  Here, under the control of the management program P, the in-factory server 3 receives predetermined data including a cleaning processing history (processing content, processing time required, worker name, etc.) corresponding to the received IC tag number from a predetermined area of the database 31. The data is read and transmitted to the computer 32 (step S122 in FIG. 5). The computer 32 causes the label printer 33 to print the data, and the operator sticks the label seal 55 (see FIG. 4) on the vinyl package of the cleaning object C (step S10 in FIG. 5). The label sticking operation of the label seal 55 may be automated by a robot.

  The cleaning object C to which the label seal 55 is attached is sorted by store and customer by the automatic sorting machine 34, and is transported and stored by the hanger rail 50 on the storage rails 40 and 41 provided for each store (FIG. 5). Step S11).

Further, the cleaning product C stored in the storage rails 40 and 41 is appropriately transported to each store (step S12 in FIG. 5).
When shipped from the factory F, the IC tag number of the IC tag 11 attached to the cleaning product C is read and transmitted to the server 3. When the read IC tag number is transmitted to the server 3 in the factory, the server 3 controls the management program P to receive the data reception time, operator name, and work content in a predetermined area of the database 31 based on the IC tag number. Etc. are recorded. Further, the database 61 of the web server is synchronized with the database 31 of the server 3 under the control of the management program P, and is updated to the latest data content (step S121 in FIG. 5).

The management program P executed by the management computer 4 can provide various functions based on the information recorded in the server 3 by the processing in the flow.
For example, when a series of processing is completed for each lot, shipping slip data for each lot shown in the table T7 of FIG. 10 can be output.

  Further, after the work for one day is finished, the daily report data shown in the table T8 of FIG. 11 can be output. As shown in the figure, this daily report data displays the total daily material costs, total utility costs, total points received, total points shipped, number of employees, total work hours, number of complaints, machine availability, etc. Only the person in charge of management can view it.

  Further, in the management program P, the complaint content display from the customer shown in the table T9 in FIG. 12, the cleaning material processing history display in the table T10 in FIG. 13, the employee work history display in the table T11 in FIG. The outsourced product management information display shown in the table T12, the equipment operation statistical data display shown in the table T13 in FIG. 16, and the like can be performed.

Further, as a function of the management program P, whether the tag number, the store number, the arrival date (acceptance date), the classification, the cleaning item number, or the slip number of the item to be searched is input to the search window W1 shown in FIG. Alternatively, by reading the IC tag 11, the current position of the cleaning object and the processing history can be displayed.
This search function is also provided in the web server 60 so that a search related to a predetermined cleaning item C can be executed from the store computer 20. That is, by using this function, it becomes possible to immediately answer a sudden complaint from a customer.

According to the above embodiment, at each stage of a plurality of cleaning processing stages, data of an IC tag attached to a cleaning product is read, and processing of each cleaning product C is performed in the database 31 of the server 3 based on the read data. History information is formed.
Further, a synchronization process of recorded contents is performed between the database 31 and the database 61 of the web server 60. Therefore, by browsing the database 61 of the web server 60 from the store computer 20, the store R can always know information (processing status, processing history, etc.) relating to the desired cleaning item C, and there is a sudden inquiry from the customer. It is possible to respond immediately even if it happens.

  In addition, in the factory F, since a label printer that prints and outputs the processing history information formed in the database 31 on the label sticker is provided, the label sticker is attached to the cleaned cleaning product and delivered to the customer. Customer's trust can be obtained, and the name of the worker is clearly indicated on the label seal, so that the worker's sense of responsibility and morale can be improved, and the production efficiency and quality can be improved.

In the above embodiment, the management program P has been described as being executed by the management computer 4. However, the computer to be executed is not limited, and may be executed by the server 3, for example.
In the above-described embodiment, the IC tag number is used as data for identifying the IC tag 11. However, the present invention is not limited to this, and an identifier based on a combination of characters, for example, is used. Also good.

  INDUSTRIAL APPLICABILITY The present invention is suitable for a cleaning shop in which a cleaning product received from a customer at a dealer shop is cleaned at a cleaning factory.

FIG. 1 is a block diagram showing a schematic configuration of a cleaning management system according to the present invention. FIG. 2 is a table showing an example of registration information of an IC tag attached to a cleaning item in the cleaning management system of FIG. FIG. 3 is a plan view of a cleaning factory in the cleaning management system of FIG. FIG. 4 is an example of processing history information printed on the label sticker. FIG. 5 is a flowchart showing the flow of processing in the cleaning management system of FIG. FIG. 6 is a table showing an example of basic information set in the management program. FIG. 7 is an example of the arrival number prediction table output in the management program. FIG. 8 is a table showing an example of lot registration. FIG. 9 is an example of a shipping schedule list for one week of management predicted from the lot registration of FIG. FIG. 10 is a table showing an example of shipment slip data for each lot output by the management program. FIG. 11 is an example of daily report data output by the management program. FIG. 12 is an example of a complaint content display from the customer output by the management program. FIG. 13 is an example of the cleaning object processing history display output by the management program. FIG. 14 is an example of employee work history display output by the management program. FIG. 15 is an example of the outsourced product management information display output by the management program. FIG. 16 is an example of facility operation statistical data display output by the management program. FIG. 17 is an example of a search window of the search display function in the management program.

Explanation of symbols

1 Internet (communication line)
2 Receipt / shipment acceptance computer 3 Factory server 4 Management computer 5 IC tag reader (IC reading means)
6 Handy terminal 7 IC chip reader / writer 10 LAN
11 IC tag 20 Store computer 21 POS register 25 IC tag reader (IC reading means)
31 database (first database)
32 Computer 33 Label printer (label output means)
35 IC tag reader (IC reading means)
36 IC tag reader (IC reading means)
60 web server 61 database (second database)
C Cleaning items F Cleaning factory R Store (agency store)
P management program

Claims (7)

A cleaning management system that attaches a non-contact readable / writable IC tag in which predetermined data for specifying the cleaning item is registered to a cleaning item received from a customer at an agency, and performs a cleaning process at a cleaning factory,
An IC reading unit that reads data of an IC tag attached to a cleaning product received at the cleaning factory in each stage of a plurality of cleaning processing steps and a first database are constructed, and the IC tag is read by the IC reading unit. A factory server that records information on the processing stage of the cleaning object corresponding to the IC tag in the first database each time data is read from
In the first database of the factory server, processing history information of each cleaning object is formed by accumulating information related to the processing stage.   The cleaning management system according to claim 1, wherein the processing history information of the cleaning object formed in the first database includes processing contents at each processing stage, processing time required, and an operator name.   2. A label output means for outputting a label sticker attached to each cleaning product for which all cleaning processing steps have been completed, wherein the label seal is printed with the processing history information of the cleaning product. Or the cleaning management system of Claim 2. A web server that is configured to be capable of data communication with the in-factory server via a communication line, and that constructs a second database in which data recorded in the first database of the in-factory server is synchronized with the recorded content; ,
The cleaning management system according to any one of claims 1 to 3, further comprising: a store computer provided in the agency store and capable of browsing information in the second database via a communication line. . A management program for a cleaning management system that attaches a non-contact readable / writable IC tag in which predetermined data for specifying the cleaning item is registered to a cleaning item received from a customer at a dealer, and performs a cleaning process in a cleaning factory,
On the computer,
Each time data is read from the IC tag in a plurality of cleaning processing stages, a step of recording information on the processing stage of the cleaning product corresponding to the IC tag in the first database of the in-factory server is executed. Management program characterized by letting After the step of recording information on the processing stage of the cleaning product in the first database, the processing history information of each cleaning product is formed by accumulating information on the processing stage,
6. The management program according to claim 5, wherein a step of outputting a label sticker on which the processing history information of each cleaning product is printed is executed. On the computer,
Synchronizing processing of recorded contents between a first database constructed by the in-factory server and a second database constructed by a web server provided so as to be capable of data communication with the in-factory server via a communication line. The management program according to claim 5 or 6, wherein the step of performing is executed.

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