JP2006136525A - Store administration system, method and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a store administration system, method and program capable of quickly and efficiently responding to a call request of a player. <P>SOLUTION: This store administration system 1 is characterized by connecting a hall computer 2 administering the whole hall, an administrator computer 3 administering information from game machines, machine computers 4 provided for every game machine and processing operating states and game results of games, island computers 5 administering the machine computers 4, portable terminals 6 possessed by hall staffs disposed in the hall, and call lamps L provided in the game machines with a network. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a management technique in a game hall facility (store) where a gaming machine is installed.

  Conventionally, for game machines such as pachinko machines and slot machines, a call button for informing a store clerk (hereinafter referred to as a hall staff) of troubles during the game (for example, clogged balls and balls) Is provided. By pressing this call button, a call lamp L provided on the upper side of the gaming machine is turned on. The hall staff looks inside the store (hereinafter referred to as the hall), rushes to the gaming machine where the light of the call lamp L is lit, and deals with the trouble.

Also, in recent years, the amusement hall that converts the signal from the call button into a voice signal and sends it to a radio receiver (commonly known as an intercom) carried by the hall staff to quickly respond to calls from customers (players). There are also facilities (Patent Document 1). By using the income, it is possible to save time and effort for the hall staff to walk around the hall and find the gaming machine whose call button is pressed.
JP-A-9-266986

  By the way, in the hall, a plurality of gaming machines are arranged for each row called an island. Hall staff are often assigned to several islands in order to respond to calls as quickly as possible.

  However, most holes have multiple islands in parallel, and the number of islands increases with large holes. Therefore, if there are multiple calls from the gaming machine on the island where the hall staff is located, the hall staff cannot respond to the calls at the same time.

  Therefore, in order to respond to the call of one island, the staff of the hall assigned to the other island may be requested for assistance using income.

  However, if there is a suitable hall staff close to the island or game machine where the call is requested, the call can be made immediately, but the hall staff is only located far from the island or game machine where the call was made. If not, dealing with the call will be delayed. For example, if a player presses a call button when a ball jam or ball hit occurs, the player must suspend the game until the hall staff clears the ball jam or ball hit.

  For this reason, if it takes a long time from when the call button is pressed until the clogging or hitting is eliminated, the player's willingness to play may be diminished.

  It is also possible to increase the number of hall staff assigned to each island in order to respond quickly to calls. However, from the perspective of hall management, there was a risk of increasing labor costs.

  Accordingly, an object of the present invention is to provide a store management system, a store management method, and a store management program that can respond quickly and efficiently to a player's call request.

  The present invention has been made in view of the above matters, that is, the present invention is installed in a store where a gaming machine is installed, and manages gaming machine / store information related to the gaming machine or the store transmitted from the gaming machine side. A store management system comprising: a management terminal that performs communication with a mobile terminal that transmits and receives gaming machine / store information.

  The management terminal according to the present invention includes a receiving means for receiving gaming machine / store information, an extracting means for extracting handling information in response to the gaming machine / store information, and the extracted handling information in a portable terminal. And handling information transmitting means for transmitting.

The gaming machine / store information includes call request information from a customer (player). This call request information is provided in the gaming machine and is transmitted by pressing a call button for calling a store clerk.
In addition, the handling information includes information that should deal with the call request. For example, the handling information includes the machine number of the gaming machine on which the call button is pressed, where the gaming machine is located in the store (display of the in-store map), and the like.

  That is, according to the present invention, by causing the hall staff to be carried by the hall staff assigned in the hall (store), the hall staff not only receives the call lamp but also the information (vibration operation and ringing sound) output from the portable terminal. , Call content displayed on the screen, etc.), so that you can quickly get to the gaming machine with the call while monitoring the whole hall without concentrating on the call lamp it can. Thereby, smooth hall management can be performed.

  In addition, in order to perform hall management more smoothly, you may link the information output from a portable terminal, the content of a trouble, and urgency. For example, in the case of an emergency, the vibration operation of the mobile terminal main body is activated every 5 seconds, and when it is clogged, it can continue to vibrate without pausing. Thereby, since the hall staff can grasp the content and urgency of the trouble without looking at the screen of the mobile terminal, the hall staff can quickly cope with the trouble.

  Furthermore, by providing the hall staff with a portable terminal, the income that has been used for hall management can be eliminated. Many incomes used in halls transmit and receive audio using earphone type devices. For this reason, when the hall staff wears the income on the ear for a long time, the ear may be painful due to the weight of the earphone, but according to the present invention, such as a mobile phone or a PDA (Personal Digital Assistance) Since a mobile terminal is used, such a problem can be solved.

  In addition, the management terminal according to the present invention includes a sorting unit that divides the placement of gaming machines installed in the store for each area, a granting unit that assigns an area number to each area to identify the area, an area number, Corresponding means for associating identification information for identifying a portable terminal and specifying means for specifying in which area the gaming machine that transmitted the gaming machine / store information is included. The countermeasure information is transmitted to a portable terminal associated with the area number of the designated area.

  As a result, it is possible to send the handling information only to the hall staff who should respond to the call, that is, the area including the gaming machine requesting the call or its neighboring area, so that the call request can be handled efficiently. Can do.

  Furthermore, it is preferable that the portable terminal according to the present invention includes an imaging unit (such as a digital camera or a CCD camera) that captures an abnormal state of the gaming machine that has notified the abnormality, and a recording unit that records the captured image data. .

  This is because the cause of clogging or clogging is mainly due to adjustment of the nail. As a result, clogging and clogging continue to occur until a defective nail is adjusted. And since the nail adjustment is actually done after the store is closed, unless the information on which game machines are prone to clogging or clogging is accurately communicated to the nail adjuster, Game machines that are prone to hooking still remained prone to clogging and hitting. As a result, at the time of repairing clogging during a game, the supply of service balls serving customers may occupy a high percentage of loss, and the store side may also lose significantly.

  However, according to the present invention, it is possible to capture the situation where the clogging or clogging has occurred with the camera, so it is possible to accurately identify the location on the gaming machine and the gaming board with a high incidence of clogging or clogging. Can be repaired and adjusted. Thereby, since the provision amount of service balls can be reduced, the loss on the hall side can be reduced.

  The users of the portable terminals according to the present invention are grouped for each hierarchy, the correspondence means associates the contents of the gaming machine / store information with the group, and the transmission means includes the gaming machine / store information. You may make it transmit countermeasure information to the portable terminal of the group corresponding to the content.

  If the content of the call from the customer is a complaint that can only be handled by the person in charge of the hall or the engineer who maintains the equipment, the part employee or part-time employee cannot solve the problem in response to the call. Furthermore, there was a problem that the response to the claim was delayed.

  However, according to the present invention, since the contact to deal with the complaint is made to the personnel of the hierarchy belonging to the group corresponding to the content of the complaint, smooth complaint processing can be performed.

  Moreover, the group for every hierarchy based on this invention is good also as a structure linked | related for every group. For example, a group for each level is a hall staff position or class, and the group is divided into four groups: group 1 is the store manager, group 2 is the assistant manager, group 3 is the regular staff hall staff, and group 4 is the part-time job staff. When there is a call from a game machine player, first the group 3 full-time hall staff is called.

  However, if the authority of the hall staff cannot deal with it, the call is made to the group 2 to which the staff of the class higher than the group 3 belongs. By adopting such a configuration, it is possible to dispatch appropriate hall staff depending on the trouble, so that efficient service and hall management can be realized. In addition, it is good also as a structure which displays a group on the screen of a portable terminal, and the hall staff itself selects and calls the group which he wants according to calling from each portable terminal.

  In addition, the player may select an arbitrary group and call the hall staff. In order to realize this, for example, a configuration in which a call button for each group is provided in advance in the gaming machine can be given. The player selects any group and calls the hall staff by pressing a button when the hall staff needs to be assisted / called.

  The ability to call the hall staff desired by the customer in this way leads to an improvement in customer service satisfaction.

  Further, the transmission means according to the present invention transmits the handling information to a mobile terminal different from the originally (previous) mobile terminal when there is no response from the mobile terminal that has transmitted the handling information even after a predetermined time has elapsed. You can also

  As a result, when a hall staff assigned to an area to which a gaming machine with a call belongs responds to another call (first call) in that area, another hall staff in that area Unless another call (second call) is noticed, the problem that the call (second call) cannot be answered can be solved.

  Along with this, it is possible to minimize the time for which the player suspends the game, and to prevent the player's willingness to play as much as possible.

Furthermore, the gaming machine / store information according to the present invention may include abnormality information for notifying an abnormality of the gaming machine transmitted from the gaming machine side. In addition, abnormal information includes abnormalities related to gaming machines / games (clogging, hitting troubles, out clogging, yak-mono failures, windmill abnormalities, puncture guarantees due to other instructions, etc.), and abnormalities related to halls (appearance of people who need attention) And are included.

  In addition, when troubles such as clogging or clogging occur, service balls are often provided from the hall side to apologize. For this reason, there is a problem that the loss on the hall side increases due to the provision of service balls when clogging or hitting occurs many times. In addition, service balls are 4 yen / piece, and in many cases, 5 pieces are provided at a time.

  According to the present invention, it is possible to accurately find and adjust a gaming machine with many troubles, so that it is difficult to cause clogging or ball hitting. As a result, the supply of service balls is reduced, and the loss on the hall side can be reduced as much as possible. Further, along with this, the operating rate of the game machine can be improved.

  In addition, since it is possible to easily identify gaming machines with many troubles, troubles that occur repeatedly in the same gaming machine can be reduced.

  As the number of troubles is reduced, it is possible to provide customers with detailed services by reducing the number of hall staff or efficiently operating staff.

  Further, the gaming machine / store information according to the present invention may include information regarding gaming machines or stores in other stores.

  Thereby, the store side can know the state of the inside of other competing stores or chain stores, and can easily grasp basic information for providing customers with more advanced services.

  Further, the present invention provides a management terminal that is installed in a store where a gaming machine is installed and that is connected via a network, and that manages gaming machine / store information related to the gaming machine or the store transmitted from the gaming machine side. The management terminal receives the gaming machine / store information, extracts the handling information in response to the gaming machine / store information, and extracts the handling information from the management terminal and the gaming machine / store information. And a step of transmitting to a portable terminal that performs transmission and reception.

Furthermore, the present invention is a management terminal that is installed in a store where gaming machines are installed, connected via a network, and manages gaming machines / store information related to gaming machines or stores transmitted from the gaming machine side. The management terminal receives the gaming machine / store information, extracts the handling information in response to the gaming machine / store information, and extracts the handling information of the management terminal and the gaming machine / store information. And a step of transmitting to a portable terminal that performs transmission and reception.

  According to the present invention, it is possible to provide a store management system, a store management method, and a store management program that can quickly and efficiently respond to a player's call request.

  Hereinafter, a store management system, a store management method, and a store management program of this embodiment will be described with reference to the drawings.

<System overview>
The store management system of this embodiment is implemented in a store (hereinafter referred to as a hall) in which gaming machines such as pachinko machines and slot machines as shown in FIG. 1 are installed. In the present embodiment, the gaming machine is described as a pachinko machine.

  In the present embodiment, a plurality of rows (hereinafter referred to as islands) in which a plurality of gaming machines are placed side by side are arranged in parallel in the hall. In the present embodiment, it is assumed that four islands are arranged in parallel across the passage, and a total of eight islands are arranged. In this embodiment, the eight islands are divided into two with reference to the passage, and the further divided four islands are divided into two, which are divided into one area block (A, B, C, D). In the present embodiment, it is assumed that a hall staff is arranged for each area block.

  In addition, as shown in FIG. 2, the store management system 1 of the present embodiment includes a hall computer (management terminal) 2 that manages the entire hall, a management computer (management terminal) 3 that manages information from gaming machines, A stand computer 4 provided for each gaming machine that performs processing related to the operation status and game results of the game, an island computer 5 that manages the stand computer 4, and a portable terminal 6 possessed by the hall staff disposed in the hall Connected by (wireless run).

  In addition, as shown in FIG. 1, the hall computer 2 and the management computer 3 are installed in a place different from the hall where the gaming machine is installed, and the hall computer is connected to the management computer 3. A POS terminal 7 and a hall computer counter terminal 8 connected to the hall computer 2 are installed. That is, the actual management is performed by the hall computer 2 and the management computer 3, but the transmission and reception of information to and from the portable terminal 6 is performed by the hall computer counter terminal 8.

  In addition, the operation status and game result processing performed by the base computer 4 include the lighting signal of the call lamp L provided for each gaming machine, the number of game balls and coins discharged by the game, the number of jackpots, etc. This is a process of transmitting data to the island computer 5. Here, the lighting signal of the calling lamp L will be described as data. Furthermore, the mobile terminal 6 in the present embodiment is a mobile phone that can be connected to a network (Internet, wireless LAN, intranet, etc.) and has a camera function.

  Further, the island computer 5 transmits the lighting signal of the calling lamp L transmitted from the base computer 4 to the hall computer 2 and the management computer 3 via the hub 9.

  Then, the management computer 3 transmits a lighting signal for the calling lamp L to the hall computer 2. Then, the hall computer 2 analyzes which gaming machine in the area is issuing the calling signal, and returns to the gaming machine that has called the mobile phone 6 possessed by the hall staff located in that area. Output directions (handling information).

  Then, the hall computer 2 transmits the instruction to the hall computer counter terminal 8. The hall computer counter terminal 8 transmits the instruction received from the hall computer 2 to the mobile phone 6.

  At this time, the hall computer 2 transmits an instruction to the cellular phone 6 of the hall staff arranged in an appropriate area. Then, when receiving the instruction, the mobile phone 6 executes control of a vibration function (vibration function) that vibrates the main body of the mobile phone 6 and displays the control on the display of the mobile phone 6. That is, the hall staff recognizes that the instruction from the hall computer 2 has been received by the vibration of the mobile phone 6, and further grasps the instruction from the hall computer 2 by viewing the display of the mobile phone 6. This instruction includes a machine number for identifying the gaming machine requesting the call and map information indicating the position of the gaming machine on the layout diagram in the hall.

As a result, the hall staff can quickly grasp that there is a gaming machine requesting a call and which gaming machine is the gaming machine, and the call can be handled efficiently.
The above is the outline of the store management system 1.

<Hardware configuration>
Next, the hardware configuration of the store management system 1 will be described. In the store management system 1 of the present embodiment, the hardware configuration of the hall computer 2 and the hall computer counter terminal 8 is substantially the same, and the hardware of the hall computer counter terminal 8 that overlaps with the hardware of the hall computer 2 is used. The description about is omitted.

  As shown in FIG. 3, the hall computer 2 (or the hall computer counter terminal 8) according to the present embodiment includes an arithmetic operation including a CPU (Central Processing Unit) 10 that controls the whole hall computer 2 and a main memory (MM) 11. The processing unit 12, a ROM (Read Only Memory) 13 in which various basic programs are recorded, and a RAM (Random Access Memory) 14 for temporarily recording data associated with the processing. The arithmetic processing unit 12 executes various processing controls performed by the hall computer 2.

  The hall computer 2 has a hard disk 15 for storing various data and programs. Various databases to be described later are constructed in the hard disk 15.

The hard disk 15 is installed with an operating system (OS) 16 required for the hall computer 2 to start up normally and various application programs 17 that are generally used. The application software stored in the application program includes various software corresponding to each terminal.
In addition, a store management program 18 that can be executed by a computer created to implement the present system 1 is also installed in the hard disk 15. By executing this store management program, the present system 1 can be realized.

Further, the hall computer 2 includes a keyboard / mouse for inputting various information and conditions, a display (display device) 20 for displaying input / output information on a screen, and a printer (output means) for outputting information as paper. 21 and a communication interface 22 for connecting to the management computer 3 are provided. The communication interface of the hall computer counter terminal 8 also transmits / receives information to / from the portable terminal.

Here, a database constructed in the hard disk 15 of the hall computer 2 will be described.
In the hard disk 15 of the hall computer 2 of this embodiment, a trouble information database 23, an attribute database 24, an area information database 25, and an image database 26 are constructed.

  First, the trouble information database 23 stores data on the type of trouble that causes the player to press the call lamp L. The types of troubles include ball hitting, hitting ball troubles, out, that is, an accessory failure, a windmill abnormality, other failure due to instructions, puncture protection, and the like. These data are displayed as a screen on the display of the mobile phone 6 possessed by the hall staff when the trouble processing work is finished (see screen E in FIG. 11). Then, the hall staff inputs the actual trouble contents from the screen and feeds back data to the hall computer 2. In the arithmetic processing unit of the hall computer 2, a process of summing up these pieces of information is executed, and this summing result is also stored in the trouble information database 23.

  The attribute database 24 stores a mobile phone number (identification number) assigned to each mobile phone 6 and a user ID assigned to each hall staff for identifying the user of the mobile phone 6 in association with each other. Has been. This user ID is input when the hall staff uses the mobile phone 6, and identifies the user.

  Further, the area information database 25 stores data on the island segmentation pattern in the hall. For example, a pattern in which eight islands are divided into two area blocks, a pattern in which eight islands are divided into three area blocks, and a pattern in which eight islands are divided into four area blocks can be cited. The islands are classified according to the number of visitors and the presence / absence of hall events.

  Furthermore, the area information database 25 predicts the number of customers entering the day and how many hall staff are allocated to each area block, or how many hall staff with less experience and more experience are allocated. Data such as whether to arrange in the area block is stored so as to be associated with the area block pattern.

The image database 26 stores images transmitted from the mobile phone 6. When there is a call with a ball, the hall staff takes an image of the spot with the mobile phone 6 that he owns. The hall staff transmits the image captured at this time to the hall computer 2, and the hall computer 2 that has received the image stores it in the image database.
The above is the hardware configuration of the hall computer 2 according to the present embodiment.

  Next, the management computer 3 will be described. The hardware configuration of the management computer 3 is the same as that of the hall computer 2, but the contents of the hard disk and the programs stored in the ROM are different.

In addition, the management computer 3 is connected to the head office / head office computer 70 located outside the hall via the Internet. Therefore, the management computer 3 is provided with a communication interface (modem or the like) for performing Internet communication.
The above is the hardware configuration of the management computer 3 according to the present embodiment.

  Next, the mobile phone 6 will be described. The mobile phone used in this embodiment is a mobile phone that can be connected to a wireless LAN set in a hall and can be connected to the Internet. Thereby, transmission / reception with the hall computer counter terminal 8 can be performed.

  In addition, the mobile phone 6 according to the present embodiment has a function of downloading and executing application software created in the Java (registered trademark) language.

The mobile phone 6 used in the present embodiment is equipped with a camera (imaging means). The hall staff images the trouble site with this camera and transmits the image data to the hall computer counter terminal 8. Note that the mobile phone 6 is the same as an existing mobile phone, and has a function of transmitting / receiving and a mail function.
The above is the description of the mobile phone 6 according to the present embodiment.

  Next, the control content of the store management system 1 of this embodiment is demonstrated. In this description, the control flow of the hall computer 2 will be mainly described. However, this control flow includes the control executed in each of the mobile phone 6, the management computer 3, and the hall computer counter terminal 8 in time series. explain.

<Management content>
FIG. 4 shows a control flowchart of the hall computer 2 in the store management system 1. In order to execute the system 1, it is necessary to identify the portable terminal possessed by the hall staff for each user. Therefore, the hall staff inputs a user ID assigned in advance from the mobile phone 6 and transmits it to the hall computer 2. In response to this, the hall computer 2 associates the telephone number of the mobile phone 6 with the user ID and stores them in the attribute database 24. The user ID is input into a bar code or a two-dimensional code, and this code is displayed on the name tag of the hall staff. When the hall staff transmits information, this code is displayed. The user of the mobile phone 6 may be specified by reading from a reader provided in the mobile phone (see FIG. 5).

  First, the player has some trouble during the game and presses the call button. The trouble in this embodiment will be described as “ball catching” in which a pachinko ball is caught between the nail due to insufficient adjustment of the nail.

  When the call button is pressed, the stand computer 4 recognizes the ON signal of the call lamp L and notifies the island computer 5 of it. Upon receiving the notification of the call lamp L ON signal, the island computer 5 determines from which gaming machine the notification is transmitted, and transmits the information to the hall computer 2 together with the call lamp ON signal.

  The hall computer 2 receives the information (S01). Then, the arithmetic processing unit 12 extracts the hall staff assigned to the area block to which the gaming machine that is transmitting the ON signal of the calling lamp L belongs. In the extraction of hall staff, the area block corresponding to the mobile phone 6 is extracted from the area information database 25 based on the telephone number and user ID of the mobile phone 6 (S02). For example, when there is a gaming machine that transmits an ON signal of the calling lamp L in the area block B shown in FIG. 1, the user ID associated with the area block B is extracted.

Then, the arithmetic processing unit 12 transmits to the hall computer counter terminal 8 an instruction for transmitting an instruction (handling information) to be handled to the mobile phone 6 to the extracted mobile phone 6 (S03). Note that the instruction to respond to the call includes information indicating in which area block the gaming machine requesting the call has the highest priority. Depending on the number of hall staff and the number of visitors, an instruction to respond to a call is transmitted to an area block close to the area block or an area block with a small number of players.

  An instruction that should correspond to a call from the hall computer counter terminal 8 is displayed on the display of the mobile phone 6. As shown in FIG. 6, the display of the mobile phone 6 when waiting for a call has a character “waiting” displayed in the center of the screen A. When there is a call, as shown in FIG. 7, a comment “call NNNN series” and an icon for selecting whether to respond to the call are displayed on screen B. Here, if it is selected to respond to the call, the user ID of the hall staff carrying the mobile phone 6 is transmitted to the hall computer 2.

  When the hall computer 2 receives the signal in response to the call, the hall computer 2 transmits to the hall computer counter terminal 8 an instruction to display the “standby” screen A shown in FIG. Then, the hall computer counter terminal 8 transmits the data on the screen A to the mobile phone 6. As a result, since the “standby” screen is displayed on the other cellular phone 6 of the hall staff, it is possible to prevent the behavior of a plurality of hall staff trying to deal with one trouble at the same time.

  When the hall computer 2 receives a response from the mobile phone 6, the hall computer 2 transmits an instruction to display the screen C as shown in FIG. 8 to the computer counter terminal. Then, the hall computer counter terminal 8 transmits the data of the screen C to the mobile phone 6. On this screen C, icons for notifying the hall computer 2 of “start of processing” and “request for assistance (call)” are displayed. The hall staff selects a “start processing” icon and starts a work start signal to the hall computer 2 and the hall computer counter terminal 8 before starting the work to eliminate the ball hitting. Thus, the hall computer 2 and the hall computer counter terminal 8 recognize that the work is in progress.

  Then, when the hall staff opens the glass door provided on the front surface of the gaming machine in order to perform the work to eliminate the beveling, the stand computer 4 recognizes the glass door opening signal. This release signal is recognized by the island computer 5, notified to the hall computer 2 (S04), and further notified from the hall computer 2 to the hall computer counter terminal 8.

  Further, before starting the ball removal operation, the hall staff takes a picture of the situation where the ball is hit by a camera mounted on the mobile phone 6 (see FIG. 9), and the hall computer 2 and the hall computer management terminal. Send to. The hall computer 2 stores the received image data in an image database. As a result, the hall side can confirm that the ball is hit and can grasp where the ball is staying on the game board. Furthermore, since the nail where the ball stays can be adjusted pinpoint, it is possible to efficiently maintain the gaming machine.

  When the hall staff finishes the work and closes the glass door, the stand computer 4 recognizes the glass door closing signal. This closing signal is recognized by the island computer 5 and notified to the hall computer 2 (S05), and the hall computer 2 notifies the hall computer counter terminal 8 of this closing signal (S06).

Then, the hall computer 2 transmits an instruction to transmit the data of the screen D shown in FIG. 10 to the mobile phone 6 to the hall computer counter terminal 8, and determines whether or not the work is finished (S07). On the screen D, icons of “end of processing” and “request for assistance (call)” are displayed. The hall staff selects an “end of processing” icon after the work is finished, and transmits a work end signal to the hall computer 2. As a result, the hall computer 2 recognizes that the work has been completed.

  In addition, when the hall computer 2 receives the work end signal, the hall computer 2 transmits an instruction to display the screen E on the mobile phone 6 shown in FIG. 11 to the hall computer counter terminal 8 (S08). On the screen E, there are displayed icons of trouble types (takes 1 ball, troubles per 2 balls, 3 outs, that is, 4 yakmono failure, 5 windmill abnormality, 6 other failure due to instructions, 7 puncture repair).

  The hall staff then selects the type of trouble that has been addressed. Then, the screen F shown in FIG. 12 is displayed. On this screen F, a “report end” comment indicating that the report has ended and a transmission icon for transmitting the report end to the hall computer 2 and the hall computer counter terminal 8 are displayed. The hall computer 2 receives the signal from the transmission icon and determines whether the work is finished (S09). When the report is completed, the hall staff operates the transmission icon to transmit the report completion to the hall computer 2 and the hall computer counter terminal 8.

Then, the hall computer counter terminal 8 performs editing processing of transmission / reception history data with the hall computer 2 and the mobile phone 6. The hall computer counter terminal 8 transmits the transmission / reception history data to the management computer 3 after the hall is closed. The management computer 3 records this transmission / reception history data on the hard disk. This transmission / reception history is used for hall operation management. For example, there are many calls from which gaming machine and what kind of trouble is occurring. With these data, maintenance of the gaming machine (for example, adjustment of nails, etc.) can be performed, and trouble can be reduced as much as possible. Furthermore, since it is possible to reduce the occurrence of troubles, it is possible to reduce the loss on the hall side because service balls are not provided as a result of falling balls.
The above is the management procedure of the store management system 1 of the present embodiment.

  Therefore, according to the store management system 1 of the present embodiment, by causing the hall staff to carry the mobile phone 6 that can be connected to the hall computer 2, the hall staff displays not only the calling lamp L but also the screen of the mobile phone 6. Since the trouble can be dealt with based on the displayed screen, it is possible to rush to the gaming machine with the call. Thereby, smooth hall management can be performed.

  Furthermore, even if there is a call, the store management system 1 of the present embodiment performs thorough hole management because the hall staff can respond to the call while paying attention to the entire hall or the customer (player). be able to

  In addition, the store management system 1 of the present embodiment limits the hall staff that should respond to the call (limited to the area block to which the gaming machine with the call request belongs or an adjacent area block), and gives instructions corresponding to the call to the hall. Since it can be transmitted from the computer 2, it is possible to efficiently cope with a call request.

  In the present embodiment, the hall computer 2 notifies the hall staff's mobile phone 6 that there is a call request. However, the store management system 1 of the present embodiment calls the hall that makes a call depending on the content of the trouble. It is also possible to set the staff hierarchy.

  For example, if the ball is simply clogged or caught (staying), the hall staff at the part or part-time job can handle it, but if it is a complaint about a control system failure or accounting, it must be handled by a store manager or person in charge. There are things you can't do. In this case, the control system failure item is associated with the user information in the hierarchy of engineers, and the accounting complaint item is associated with the store manager / responsible user information. The hall computer 2 transmits a signal corresponding to the call only to the mobile phone 6 of the user associated with the content of the trouble.

  In this way, by associating the trouble contents with the user hierarchy, an instruction to deal with the call is issued to the staff most suitable for dealing with the trouble, so the trouble can be processed smoothly. .

  Furthermore, since the hall management is performed in the hall by the mobile phone, the income that has been conventionally used for the hall management can be abolished. Thereby, troubles, such as fatigue and pain of an ear | edge part of a hall staff, can be eliminated by using an income for a long time.

  Next, other embodiments of the store management system 1 of this embodiment will be described. In addition, since the basic structure of the store management system 1 of each embodiment shown below is the same as the structure of the system of this embodiment, the same code | symbol is attached | subjected to the overlapping structure and the description is abbreviate | omitted. .

<Other embodiment 1>
As shown in FIG. 13, the store management system 1 according to the present embodiment relates to management computers 30, 40, 50, 60 and headquarters / head office computers 70 in a plurality of stores (halls), and the present embodiment. A mode in which the mobile phone 6 is connected via the Internet can also be adopted.

  From the mobile phone 6 of this aspect, “scheduled data transmission” and “arbitrary data transmission” can be executed. The former transmits various data periodically from the management computers 30, 40, 50, 60 or the head office / head office computer 70 of each hall, and the latter transmits a request for data transmission from the manager or the manager. Thus, various data are transmitted from each management computer 30, 40, 50, 60 or the head office / head office computer 70. Note that these transmissions are performed based on the e-mail function installed in the mobile phone 6, and other than that, reference is made to data from the application program.

  The data transmitted from each management computer 30, 40, 50, 60 or the head office / head office computer 70 includes sales / gross profit data in the hall, data on the number of customers entering the store, and the like.

  As a result, the hall manager / responsible person (manager) can grasp the operating status of the hall without choosing the time and place.

  Furthermore, since the management computers 30, 40, 50, 60 of the plurality of holes and the mobile phone 6 are connected, the manager or the manager can manage the plurality of holes.

<Other embodiment 2>
Further, as shown in FIG. 14, the store management system 1 of the present embodiment has the above-described configuration, so that information related to other halls (competitor other stores) is transmitted from the mobile phone 6 to the management computer 3 of the company. Can be sent to. Information on other halls includes information on the status of customers entering the hall (including the number of people, men and women, age ratio, etc.), machine model information / installation information, and the like. In addition, the other store information database (not shown) is constructed in the hard disk of the management computer 3 of this aspect.

  In order to obtain information on other competing stores, a staff member such as a researcher or hall staff possesses the mobile phone 6 and enters another competing store. When conducting a survey, the user ID is entered on the screen displayed on the mobile phone 6, and the menu item "Survey Report" is selected from the displayed menu screen (not shown) of the present system and transmitted. Thereby, investigation personnel can be specified.

  First, when receiving the investigation report start signal from the mobile phone 6, the management computer 3 of the company transmits the data of the screen G shown in FIG. 15 to the mobile phone 6. On the screen G, store names of other competing stores are displayed. The survey person selects a store to be surveyed from the store name and transmits information on the store name (here, the competitor A store).

  Then, the management computer 3 of the company transmits the data of the screen H shown in FIG. On the screen H, the model name of the gaming machine installed in the competitor A store is displayed. The investigator investigates the number of people using the game machines of these model names, inputs the number of people on the screen H, and transmits it to the management computer 3 of the company.

  Then, the management computer 3 of the company stores the received survey result information in the other store information database.

  As a result, managers and managers can grasp the status of customers and popular models at other competing stores, and expand the field of view to match the needs of their halls, etc. Can manage and manage.

<Other embodiment 3>
In addition, as shown in FIG. 17, the store management system 1 of the present embodiment can also be configured as a system for reporting abnormal situations using image data obtained by the monitoring camera 300 installed in the hall. .

  The store management system 1 of the present embodiment includes a management computer 3 and a security company side terminal 400 that performs security in the hall, which are connected via a network (Internet). The management computer 3 and the monitoring camera 300 monitor the inside of the hall for 24 hours even at night after the hall is closed, and the image data captured by the monitoring camera is edited and managed by the management computer 3.

  In addition, when the management computer 3 receives abnormality signals from various abnormality detection sensors 500 provided in the gaming machine, the management computer 3 notifies the headquarters / head office computer 70, the mobile phone 6, and the security company side terminal 400 that there is an abnormality. To do. The notification to each terminal is made by mail message, data with image, or automatic voice.

  As a result, it is possible to quickly detect an illegal act in the store and an abnormal situation at night and to report to the hall, the headquarters / head office, and the security company, so that the order in the hall can be stabilized.

<Other embodiment 4>
Moreover, according to the store management system 1 of this embodiment, it can also be set as the aspect which confirms the monitoring state of a some hall | hole (store) with the mobile telephone 6. FIG.

  In the store management system 1 of this aspect, as shown in FIG. 18, the A hall management computer 600, the B hall management computer 700, and the mobile phone 6 are connected via a network (Internet or run). . The management computers 600 and 700 manage and edit image data captured by the monitoring cameras (A-hole monitoring camera 610 and B-hole monitoring camera 710) installed in the respective halls.

  With such a configuration, the hall staff, the manager / manager of the hall, the guards, etc. who possess the mobile phone 6 can always monitor fraud and abnormal situations in the hall.

  Moreover, by being able to monitor constantly, the situation can be prevented in advance, and safety in the hall can be managed so as not to be important.

<Other embodiment 5>
In addition, the store management system 1 of the present embodiment is configured to supply information about a game or a hall to a general customer (general player) from the hall side and to have the player provide information about the hall or game. You can also.

  As shown in FIG. 19, in the store management system 1 of this aspect, a mobile phone 800 possessed by a player and a data providing computer 900 that provides information about a hall or a game are connected via a network (Internet). Yes. This data providing computer 900 has a database (not shown) that stores information on events and opening details, date and time of the hall, and statistical information such as the number of balls in the hall. Necessary information is extracted and transmitted to the mobile phone 800 of the player. This notice and statistical information are sent by e-mail.

  As described above, the hall side can reduce the advertising cost by directly transmitting the information related to the game or the hall to the mobile phone 800 of the individual player. Along with this, the player can obtain information on the game at any time, thereby increasing motivation for the game.

  In this embodiment, a dedicated computer (data providing computer 900) that provides information about a hall or game is used. However, this computer may be replaced by a management computer or a hall computer.

It is a schematic diagram in a hall concerning this embodiment. It is a store management system outline figure of this embodiment. It is a hardware block diagram of the hall computer (hall computer counter terminal) concerning this embodiment. It is a flowchart of store management of this embodiment. It is a figure of the reader reading screen displayed on the mobile telephone which concerns on this embodiment. It is a figure of the screen A displayed on the display of the mobile telephone which concerns on this embodiment. It is a figure of the screen B displayed on the display of the mobile telephone which concerns on this embodiment. It is a figure of the screen C displayed on the display of the mobile telephone which concerns on this embodiment. It is a figure which shows the image imaged with the mobile telephone which concerns on this embodiment. It is a figure of the screen D displayed on the display of the mobile telephone which concerns on this embodiment. It is a figure of the screen E displayed on the display of the mobile telephone which concerns on this embodiment. It is a figure of the screen F displayed on the display of the mobile telephone which concerns on this embodiment. It is a system conceptual diagram of the store management system of the other embodiment 1. It is a system conceptual diagram of the store management system of the other embodiment 2. It is a figure of the screen G displayed on the display of the mobile telephone which concerns on the other embodiment 2. FIG. It is a figure of the screen H displayed on the display of the mobile telephone which concerns on the other embodiment 2. FIG. It is a system conceptual diagram of the store management system of the other embodiment 3. It is a system conceptual diagram of the store management system of the other embodiment 4. It is a system conceptual diagram of the store management system of the other embodiment 5.

Explanation of symbols

1 store management system 2 hall computer 3, 30, 40, 50, 60, 600, 700 management computer 4 computers 5 island computer 6 portable terminal (mobile phone)
7 POS terminal 8 Hall computer counter terminal 9 Hub 10 CPU
11 Main memory 12 Arithmetic processor 13 ROM
14 RAM
15 Hard disk 16 OS
17 Application Program 18 Store Management Program 19 Keyboard / Mouse 20 Display 21 Printer 22 Communication Interface 23 Trouble Information Database 24 Attribute Database 25 Area Information Database 26 Image Database 70 Headquarters / Head Office Computer 300 Monitoring Camera 400 Security Company Terminal 500 Abnormality Detection Sensor 610 A hall surveillance camera 710 B hall surveillance camera 800 Mobile phone (general customer)
900 Data provision computer L Call lamp

Claims (10)

A management terminal that is installed in a store where a gaming machine is installed and manages gaming machine / store information related to the gaming machine or the store transmitted from the gaming machine side;
A portable terminal for transmitting and receiving the management terminal and the gaming machine / store information;
A store management system comprising: The management terminal comprises a receiving means for receiving the gaming machine / store information;
An extracting means for extracting coping information to respond in response to the gaming machine / store information;
Coping information transmitting means for transmitting the extracted coping information to the mobile terminal;
The store management system according to claim 1, further comprising: The management terminal
Sorting means for dividing the placement of gaming machines installed in the store for each area;
An assigning means for assigning an area number to each area in order to identify the area;
A correspondence means for associating the area number with identification information for identifying the mobile terminal;
A specifying means for specifying in which area the gaming machine that has transmitted the gaming machine / store information is included;
Have
The handling information transmitting means includes
The store management system according to claim 1, wherein the handling information is transmitted to a portable terminal associated with an area number of the identified area. The portable terminal is
Imaging means for imaging the abnormal state of the gaming machine that has notified the abnormality;
Recording means for recording captured image data;
The store management system according to any one of claims 1 to 3. The mobile terminal users are grouped by hierarchy,
The correspondence means associates the content of the gaming machine / store information with the group,
5. The store management system according to claim 1, wherein the transmission unit transmits the handling information to a mobile terminal of a group corresponding to the content of the gaming machine / store information. The transmission means includes
The said handling information is transmitted to the portable terminal different from the said portable terminal, when there is no response even if fixed time passes from the portable terminal which transmitted the said handling information. Store management system.   The store management system according to any one of claims 1 to 6, wherein the gaming machine / store information is abnormality information for notifying an abnormality of the gaming machine transmitted from the gaming machine side.   The store management system according to any one of claims 1 to 7, wherein the gaming machine / store information includes information regarding gaming machines or stores in other stores. A management terminal that is connected via a network, is installed in a store where a gaming machine is installed, and manages gaming machine / store information related to the gaming machine or the store transmitted from the gaming machine side,
The management terminal receives the gaming machine / store information;
Extracting response information to respond in response to the gaming machine / store information;
Transmitting the extracted handling information to the management terminal and a portable terminal that transmits and receives the gaming machine / store information;
The store management method characterized by performing. Connected via a network, installed in a store where gaming machines are installed, and a management terminal that manages gaming machine / store information related to gaming machines or stores transmitted from the gaming machine side,
The management terminal receives the gaming machine / store information;
Extracting response information to respond in response to the gaming machine / store information;
Transmitting the extracted handling information to the management terminal and a portable terminal that transmits and receives the gaming machine / store information;
A store management program characterized by causing