JP4781686B2 - Game management system - Google Patents

Description

  The present invention relates to a game management system, and more particularly, to a game management system for creating contents of in-store broadcasting in a game hall.

  In a game hall such as a pachinko store, when a special award or a trouble occurs in a certain gaming machine, an in-store broadcast is informed to that effect.

However, if the voice used for in-store broadcasting is a single voice, there is a problem that it is difficult to attract the attention of users and employees (game room workers) . For example, when a special award is generated on a plurality of gaming machines and the in-store broadcast is performed with the same voice color, it is difficult to distinguish which in-store broadcast is related to the occurrence of the special award of which gaming machine.

Therefore, there is a proposal of a broadcast system that alerts employees by changing the voice color for each broadcast (see, for example, Patent Document 1).
JP 9-164263 A

  However, even if the discriminability for each broadcast is improved as described above, there is no change in the fact that employees must pay attention to all broadcast contents. Furthermore, the employee must determine whether or not he / she should respond to the occurrence of a special prize or trouble after grasping the content of the broadcast, and the burden on the employee is not reduced.

  Employees who are dealing with players cannot always listen to in-store broadcasts with high concentration. Therefore, if the employee concentrates on the player's response, he / she misses the important in-store broadcast, and if the employee concentrates on the in-store broadcast, the service to the player is neglected.

  Accordingly, an object of the present invention is to provide a game management system capable of easily grasping the contents of in-store broadcasting while maintaining the concentration of the game hall employees on the players.

According to a first aspect of the present invention, there is provided an information collecting terminal device for collecting information from a gaming machine in which a player plays a game, and a management for collecting information from the information collecting terminal device and generating a message to be transmitted to an operator of a game hall An apparatus, a broadcasting apparatus that transmits a signal including the message generated by the management apparatus, a terminal apparatus that is carried by a game hall operator and that can receive the signal including the message transmitted from the broadcasting apparatus, A response device that is carried by the worker and inputs a response to the message, and is provided corresponding to the gaming machine, and receives response information of the worker from the response device. A response information receiving device capable of receiving the message, wherein the management device includes a transmission request receiving means for receiving a transmission request for a message to be transmitted to the worker, and the message. Main message generating means for generating a main message representing the content of the message, destination specifying means for specifying the transmission destination of the message based on the generated main message, and information on the transmission destination for each transmission destination An operation that associates information setting storage means that is set and stored in advance, information selection means that selects information related to the transmission destination based on the specified transmission destination, and information related to the placement position of the worker and the worker Worker placement information generating means for generating worker placement information, and worker placement information storage means for storing the worker placement information, wherein the destination specifying means is a position of work requested by the content of the message The broadcast device is identified based on the information related to the selected transmission destination. And a signal transmitting means for transmitting a signal including a primary message that the generated to the terminal device, wherein the response information reception apparatus, the response of whether it is possible to correspond to the work required by the content of the message from the response unit When information is received, information on the position of the worker at the time of receiving the response information is acquired, and the response information and information on the position of the worker are transmitted to the management device, and the worker arrangement information The storage means updates the worker arrangement information based on the information regarding the worker position transmitted from the response information receiving apparatus .

  In the first invention, the transmission destination is carried by a worker working in the game hall, a channel assigned to a terminal device carried by the worker working in the game hall, or a worker working in the game hall. An address set in the terminal device may be used.

According to a second aspect , in the first aspect , when the destination specifying unit receives the response information of the worker from the response device, the specified worker is requested to perform the operation requested by the content of the message. If there is a response from the portable response device that the worker cannot respond or if there is no response for a predetermined time whether or not the worker can handle from the response device carried by the identified worker, Based on at least the worker placement information, a worker who is different from the worker and is placed near the work position required by the content of the message is specified.

According to a third invention, in the first or second invention, the management device generates worker job information that associates the worker and information related to work that can be handled by the worker. Information generating means, and worker job information storage means for storing the worker job information, wherein the destination specifying means is a worker who can handle the work required by the content of the message, Extraction is performed based on the worker job information, and among the extracted workers, the worker placed at the position of the work required by the content of the message is specified based on the worker placement information.

According to a fourth invention, in the third invention, when the destination specifying means receives the response information of the worker from the response device, the specified worker is requested for the work requested by the content of the message. If there is a response from the portable response device that the worker cannot respond or if there is no response for a predetermined time whether or not the worker can handle from the response device carried by the identified worker, A worker who is different from the worker and can handle the work required by the content of the message is extracted based on the worker job information, and the message of the message is extracted from the extracted workers. The worker arranged at a position close to the position of the work required by the content is specified based on the worker arrangement information.

In a fifth invention according to any one of the first to fourth inventions, the destination specifying means has received a response from the response device that the work requested by the content of the message can be handled via the response information receiving device. In this case, the worker who performs the work is excluded from the destination to which the message is transmitted until a predetermined time or a response indicating that the work is completed is received from the worker.

In a sixth aspect based on the fifth aspect , the predetermined time is a predetermined time corresponding to the type of work requested by the message.

According to a seventh invention, in the first to sixth inventions, the information selecting means is a work related to the specified destination based on worker identification information that associates the worker with the name of the worker. The person name is selected, and the signal transmission means generates a call message including the selected worker name, and sends a signal including the generated main message and the generated call message to a plurality of signals. Broadcast communication to the terminal device.

According to a first aspect of the present invention, individual operator can easily grasp whether store announcements relating to itself, for the operator of interest can better convey the broadcast content, subject to It is possible to provide an environment in which workers can concentrate on normal work. In addition, the responsibility of each worker regarding the broadcast content becomes clear, and it is possible to prevent a situation in which no one responds to the work required by the broadcast or a plurality of persons are ready to respond. As a result, it is possible to improve the work efficiency of the entire game arcade, and since each worker can concentrate on dealing with the player, the service to the player is also improved.
Further, the address specifying means can specify an appropriate worker who processes the work by specifying the worker placed at the work position required by the content of the message based on the worker placement information. In addition to reducing the burden on unspecified workers, each worker can concentrate on dealing with the player, so the service to the player is improved.
Furthermore, when the response information receiving device provided corresponding to the gaming machine receives the response information from the response device by the worker, information on the position of the worker at the time of the response is acquired, and the response information and the By transmitting information on the position to the management device, the position of the worker can be grasped.

Further , the worker arrangement information storage means updates the worker arrangement information based on the information on the worker position transmitted from the response information receiving device , so that the worker is not in the initially set arrangement. Other appropriate workers can be designated.

According to the second invention, it is possible to prevent the work instructed by the convenience of the worker from being left or the work instructed by the worker listening to the broadcast from being left.

According to the third invention, it is possible to specify an appropriate worker for processing the work, reduce the burden on the worker who has not been specified, and concentrate each player's response to the player. Service to the elderly will be improved.

According to the fourth aspect of the invention, it is possible to prevent the work instructed by the convenience of the worker from being left or the work instructed by the worker listening to the broadcast from being left.

According to the fifth and sixth aspects of the invention, it is possible to prevent an operator who corresponds to the instructed work from being continuously designated even though the worker is responding to the work.

In addition, the worker corresponding to the instructed work can concentrate on the work, and the service to the player is improved.

According to the seventh invention, if the broadcast is not related to the worker, the worker is free from the responsibility to listen to the broadcast content and can concentrate on the work currently being worked on. In addition, if the broadcast is related to the worker, the worker can pay more attention and listen to the content of the next broadcast, and can appropriately respond. Therefore, it is easy to grasp whether or not each worker is an in-store broadcast related to him / her, and the broadcast contents can be transmitted more appropriately to the target worker, and to the target worker It can provide an environment where you can concentrate on your normal work. In addition, the responsibility of each worker regarding the broadcast content becomes clear, and it is possible to prevent a situation in which no one responds to the work required by the broadcast or a plurality of persons are ready to respond. As a result, it is possible to improve the work efficiency of the entire game arcade, and since each worker can concentrate on dealing with the player, the service to the player is also improved. Moreover, since this system can be constructed using only existing broadcasting facilities, it is economical.

  Hereinafter, a first embodiment of the present invention will be described.

  FIG. 1 is a system configuration diagram of the gaming system according to the first embodiment of this invention.

  An internal network is provided inside the game hall shown in FIG. 1, and the internal network includes a game hall internal management device (hall computer) 1, a remote control key management device 2, a game hall broadcast device 3, and a labor management device 4. And a relay device (router) 6 is connected. The remote conkey management device 2 and the labor management device 4 may be directly connected only to the game hall internal management device 1 without being directly connected to the internal network. In this case, the remote conkey management device 2 and the labor management device 4 communicate information only with the game hall internal management device 1.

  The internal network provided in the amusement hall is configured by, for example, Ethernet (registered trademark, the same applies hereinafter). Addresses are set for devices connected to the internal network, and communication between devices (for example, transfer of data to specific devices and transmission of command signals) and broadcast communication to a plurality of devices (for example, multicast) Or broadcast).

  The game hall internal management device 1 includes a ROM that stores a CPU, a program, and the like in advance, a RAM that is a memory used as a work area when the CPU operates, and a storage device (HDD) such as a hard disk that stores various data. The CPU, ROM, RAM, and HDD are connected by a bus (address bus and data bus).

  Connected to the bus are a network communication port, an I / O port, and an external network communication port that control input / output with the outside. The network communication port is a data input / output unit for performing data communication according to a predetermined communication protocol (for example, TCP / IP protocol), and is connected to the internal network. The I / O port is connected to a display device that displays data processed by the game hall internal management device 1 and an input device for operating the game hall internal management device 1.

  The external network communication port is a data input / output unit for performing data communication according to a predetermined communication protocol, and is connected to an external network provided outside the game arcade. Therefore, the game hall internal management device 1 can communicate with devices outside the game hall connected to the external network.

  The game hall internal management device 1 collects game information from the game device 8 via the information collection terminal device 7, and monitors the operating state of each gaming machine 8a (FIG. 3C). Further, as will be described later, the game hall internal management device 1 provides an error signal that is output when an abnormality occurs in the gaming machine 8a, and a replenishment tank (not shown) for storing game balls provided in the gaming machine 8a. ) Or a signal output by operating the call switch 93 (FIG. 3C) provided in the call lamp 9 or other work to be dealt with in the game hall. If a signal to that effect is input when the occurrence occurs, the corresponding broadcast message 21 is requested from the in-game hall broadcasting device 3. Note that the message generation can be requested also when the gaming machine 8a is determined to be abnormal based on the monitoring result of the operating state of the gaming machine 8a by the information collecting terminal device 7, or by the operation of the administrator.

  The remote control key management device 2 includes a CPU, a ROM that stores programs and the like in advance, a RAM that is a memory used as a work area when the CPU operates, and a storage device (HDD) such as a hard disk that stores various data. The CPU, ROM, RAM, and HDD are connected by a bus (address bus and data bus).

  The bus is connected to a network communication port and I / O port for controlling input / output with the outside. The network communication port is a data input / output unit for performing data communication according to a predetermined communication protocol (for example, TCP / IP protocol), and is connected to the internal network. In the I / O port, a display device that displays data processed by the remote control key management device 2 (for example, the number of workers carrying the remote control key 35, information that associates the worker ID with the remote control ID), and An input device for operating the remote control key management device 2 is connected.

  The remote control key management device 2 manages the usage state of the remote control key 35 carried by the worker 10 who performs business in the game hall. By managing the usage state of the remote control key 35 by the remote control key management device 2, it is possible to grasp the number of remote control keys 35 being used, that is, the number of workers carrying the remote control keys 35 in the game hall.

  The remote control key 35 is used to lock or unlock a front frame (not shown) attached to the front surface of the gaming machine 8a, to notify the working state of the worker 10, and to accept the rest time of the player. This is an operation key for instructing the call lamp 9 to display a break state, and has an operation unit including a plurality of switches. When the worker 10 operates a switch provided in the operation unit, the work state of the worker 10 is transmitted to the in-game hall broadcasting device 3.

  The remote control key management device 2 stores a remote control ID. Then, before starting the work, the worker ID stored in the labor management apparatus 4 and the remote control ID are associated with each other and stored in the RAM of the remote control key management apparatus 2. Thereby, it can be grasped which operator 10 is carrying which remote control key 35.

  The in-game broadcasting device 3 includes a CPU, a ROM that stores programs in advance, a RAM that is a memory used as a work area when the CPU operates, a storage device (HDD) such as a hard disk that stores various data, a wireless transmission / reception unit, Provide an antenna. The CPU, ROM, RAM, and HDD are connected by a bus (address bus and data bus).

  The bus is connected to a network communication port and I / O port for controlling input / output with the outside. The network communication port is a data input / output unit for performing data communication according to a predetermined communication protocol (for example, TCP / IP protocol), and is connected to the internal network. In the I / O port, an output device configured by a speaker that broadcasts guidance broadcasts to BGM and players in the game hall, or a display device (display) that displays data processed by the broadcast device 3 in the game hall, And the input device for operating the broadcasting device 3 in a game hall is connected.

  The in-game broadcasting device 3 collects the confirmation response and confirmation response time of the worker (employee) 10 and the position information of the worker from the call lamp 9 via the information collecting terminal device 7, and the work status of each worker 10 is collected. To monitor.

  The confirmation response is a response indicating whether or not the worker 10 designated by the broadcast message 21 or the re-sending message 25 from the amusement hall can cope with the work instructed by the message (notification of the work state using the remote control key ). The confirmation response time is a time when the designated worker 10 confirms and responds to the broadcast message 21 or the retransmission message 25 from the game hall. The position information is information on a position where the designated worker 10 has confirmed and responded to the broadcast message 21 or the retransmission message 25 from the game hall. The position information is, for example, information set in advance corresponding to the installation position of the call lamp 9 (information such as a machine number of the gaming machine 8a that can identify the position in the game hall, or communication uniquely corresponding to the information. Information such as address and device ID).

  In addition, the in-game-broadcasting device 3 is information related to the portable terminal (remote control key 35 in FIG. 3) among information managed by other devices (the game-game internal management device 1, the remote monkey key management device 2, and the labor management device 4). The worker identification information 205, worker job information 206, worker placement information 207 (FIG. 2), etc. are received and managed. In addition, it is good to use ID (remote control ID) allocated to each remote control key 35 for the information regarding a portable terminal.

  The in-game hall broadcasting device 3 automatically broadcasts a broadcast message 21 or a retransmission message 25 created via an antenna to a terminal device (income) 11 carried by the operator 10. In addition, it is possible to provide a reception device that receives the operation of the administrator, and broadcast can also be performed by operating the device. Note that “broadcast” used in the present specification and claims includes bidirectional communication (transmission / reception) in addition to unidirectional transmission.

  Various kinds of audio information constituting the message are stored in the HDD of the in-game broadcasting device 3. Then, when a message is generated, voices constituting the message are extracted, connected to generate a message, and output to the income 11 carried by the operator 10. This message is transmitted using one channel. Therefore, the message broadcast from the in-game broadcasting device 3 is received by all workers 10 carrying the income 11.

  The labor management device 4 includes a CPU, a ROM that stores programs and the like in advance, a RAM that is a memory used as a work area when the CPU is operating, and a storage device (HDD) such as a hard disk that stores various data. The CPU, ROM, RAM, and HDD are connected by a bus (address bus and data bus).

  The bus is connected to a network communication port and I / O port for controlling input / output with the outside. The network communication port is a data input / output unit for performing data communication according to a predetermined communication protocol (for example, TCP / IP protocol), and is connected to the internal network. Connected to the I / O port are a card reader 5, a display device for displaying data processed by the labor management device 4, and an input device for operating the labor management device 4.

  The labor management device 4 manages the work status of the worker 10 who works at the amusement hall. The attendance and leaving times recorded by the worker 10 using the card reader 5 are transmitted to the labor management apparatus 4. The labor management device 4 can recognize the worker 10 who is performing work in the game hall by receiving the received attendance time and leaving time.

  In the RAM of the labor management apparatus 4, worker identification information 205, worker job information 206, and worker arrangement information 207 are stored.

  The worker identification information 205 is information for identifying each worker 10 working at the game hall, and is, for example, a worker ID assigned to each worker 10. Note that the remote control ID can also be used as the worker identification information 205 by storing the remote control ID and the worker ID in association with each other in the remote control key management device 2.

  The worker job information 206 is information on work that can be handled by each worker 10 and information on the difficulty level of each work (FIG. 6A). The worker placement information 207 is information relating to the placement in the game hall that is predetermined for each worker 10 (FIG. 7A).

  The relay device 6 is provided for each island facility in the amusement hall, relays information from the information collection terminal device 7 installed in the island facility, and transmits the information to the internal network. The installation of the relay device 6 is not limited to each island facility, and may be performed on each floor or on each predetermined block.

  The information collection terminal device 7 is connected to the gaming device 8 and the call lamp 9, and the game information transmitted from the gaming device 8 and the confirmation response and confirmation response time of the worker 10 transmitted from the call lamp 9, The position information of the worker 10 is collected. A configuration in which one information collection terminal device 7 is connected to a plurality of (for example, two) gaming devices 8 may also be used.

  A plurality of gaming devices 8 are installed in the island facility, and a peripheral device such as a ball rental unit 8b is added to the gaming machine 8a (FIG. 3C). The game apparatus 8 is provided with a call lamp 9. The call lamp 9 receives each information from the remote control key 35 operated by the operator 10 and transmits it to the information collecting terminal device 7. Note that the call lamp 9 may be provided integrally with the information collection terminal device 7.

  In the amusement hall, the worker 10 carrying the income 11 performs work. The income 11 includes a microphone and an earphone, and the worker 10 can listen to the message from the in-game hall broadcasting device 3 from the earphone and can respond to the message with the microphone.

  In the first embodiment, the relay device 6 that relays information from the information collection terminal device 7 is provided for each island facility, but the information collection terminal device 7 is directly connected to the internal network without providing the relay device 6. You may comprise. In addition, a remote IO may be placed instead of the information collecting terminal device 7 and the information collecting terminal device 7 corresponding to a plurality of gaming devices 8 may be installed instead of the relay device 6. By configuring in this way, it is possible to deal with a game system using a method conventionally called an island computer.

  Note that the game hall internal management device 1, the game hall broadcasting device 3, and the labor management device 4 are not provided separately, and the game hall internal management device 1 may have all these functions and be integrated. The communication between the in-game hall broadcasting device 3 and the remote control key 35 may be appropriately relayed by the amusement hall internal management device 1 or the remote control key management device 2.

  FIG. 2 is a functional block diagram of the message generation unit according to the first embodiment of this invention.

  The broadcast message 21 broadcast to the worker 10 is generated by the message generation means 20 based on each information transmitted from the game hall internal management device 1, the labor management device 4, or the worker 10.

  The broadcast message 21 includes a main message 211 and an interrogation message 212. The main message 211 instructs the worker 10 on the work content and work place. The interrogation message 212 designates the worker 10 who performs the work instructed by the main message 211.

  When the game hall internal management device 1 detects an abnormality in the gaming machine 8a, the occurrence of a ball break, or a call by the call switch 93, the message generation request accepting unit 201 instructs the worker 10 to perform the work. Request message generation. In addition to the above, a communication item to be transmitted from the manager who manages the game hall to the worker 10 occurs, or a work to be dealt with by any one of the workers 10 occurs in the game hall. When a signal to that effect is transmitted to the internal management device 1, the game hall internal management device 1 requests the message generation request reception means 201 to generate a message.

  When there is a message generation request from the game hall internal management device 1, the message generation request receiving unit 201 generates the main message 211 by the main message generating unit 202. The main message generation unit 202 is configured by executing a main message generation process (FIG. 4) by the CPU of the in-game hall broadcasting device 3.

  Specifically, the main message generator 202 determines the work content and work location of the message that the game hall internal management device 1 requests to generate, and generates the main message 211.

  The work content is the content of the work required due to an abnormality in the gaming machine 8a, occurrence of a ball break, or a call by the call switch 93. The work place is a place in the game hall where the work content is executed. For example, when a call is generated by the 100th level call switch 93, “100th level” corresponds to the work place, and “calling” corresponds to the work content. Therefore, in this case, the main message 211 “Calling in the 100s” is generated.

  As will be described later, the main message 211 is transmitted when a confirmation response (NG response) indicating that the work from the designated worker 10 cannot be handled is transmitted to the message generation request accepting unit 201 or the broadcast message 21 is broadcast. If the confirmation response from the worker 10 designated within a predetermined time is not transmitted to the message generation request accepting means 201, it is retransmitted. This prevents the work instructed by the convenience of the worker 10 from being left or the work instructed by the worker 10 listening to the broadcast from being left. Note that the main message 211 in this case has the same content as the main message 211 generated last time, so that the main message 211 is not newly generated and is retransmitted using the previous main message 211. Therefore, the main message 211 is temporarily stored in the RAM of the in-game hall broadcasting device 3.

  Next, the generation process of the interrogation message 212 will be described. The interrogation message generation means 204 is configured by executing interrogation message generation processing (FIG. 5) by the CPU of the in-game hall broadcasting device 3.

  When the main message generation unit 202 determines the work content and the work location, the main message generation unit 202 notifies the call message generation unit 204 of the determined work content and work location. The interrogation message generation means 204 includes the notified work content and work location, worker identification information 205, worker job information 206 and worker information transmitted from the labor management apparatus 4 via the worker information reception means 203. Based on the arrangement information 207, the worker 10 is determined. Then, the call message generation unit 204 generates a call message 212 using information on the determined worker 10. The interrogation message 212 generated here is an inherent interrogation message 212 of each worker 10, and specifically, a message for inviting an individual name is generated. These call messages 212 may generate voice information based on personal names registered in advance, or instead of generating voice information of personal names for each worker 10 registered in advance. Also good.

  In this way, by determining a specific worker 10 and generating an interrogation message 212 and broadcasting the broadcast message 21 using the interrogation message 212, each worker 10 broadcasts in-store related to himself / herself. The broadcast content can be more appropriately transmitted to the target worker 10, and an environment where the target worker 10 can concentrate on normal work can be provided. . In addition, the responsibility of each worker 10 with respect to the broadcast contents becomes clear, and it is possible to prevent a situation in which no one responds to the work required by the broadcast or a plurality of persons are ready to respond. As a result, it is possible to improve the work efficiency of the entire game arcade, and since each worker 10 can concentrate on dealing with the player, service to the player is also improved. In addition, by calling the name of the designated worker 10 and transmitting the broadcast message 21, the worker is free from the responsibility to listen to the broadcast contents if the broadcast is not related to himself / herself, so that he / she can perform the current work. I can concentrate on it. In addition, if the broadcast is related to the worker, the worker can pay more attention and listen to the content of the next broadcast, and can appropriately respond.

  The interrogation message 212 generated in this way is linked with the main message 211 and broadcast by the broadcast device 22 as the broadcast message 21. The broadcast device 22 includes a mixer, an amplifier, and a transmission device for broadcasting the broadcast message 21.

  As will be described later, when a confirmation response (NG response) indicating that the work cannot be handled is transmitted from the designated worker 10 to the message generation request accepting unit 201, or within a predetermined time after broadcasting the broadcast message 21 When the confirmation response from the designated worker 10 is not transmitted to the message generation request accepting unit 201, the challenge message 212 is retransmitted. Among these, when there is an NG response from the designated worker 10, it is necessary to designate the worker 10 different from the previously determined worker 10 and generate the call message 212. A message 212 (hereinafter referred to as a retransmission interrogation message 252) is generated. The retransmission challenge message 252 is broadcast as the retransmission message 25 in conjunction with the main message 211.

  Note that the confirmation response from the worker 10 to the broadcast message 21 includes a confirmation response (OK response) indicating that the work from the designated worker 10 can be handled in addition to the NG response. When an OK response is transmitted from the worker 10 to the message generation request accepting unit 201, it can be determined that the work indicated by the broadcast message 21 is processed by the worker 10, and therefore the broadcast message 21 is not retransmitted. As described above, the message generation request accepting unit 201 determines whether or not to retransmit the previously broadcast broadcast message 21 according to the content of the confirmation response received from the worker 10.

  The number of retransmissions of the broadcast message 21 when the confirmation response from the worker 10 designated within a predetermined time after the broadcast message 21 is broadcast is not transmitted to the message generation request accepting unit 201 is It is preset in the storage device. Then, the message generation request accepting unit 201 broadcasts the retransmission message 25 according to the number of retransmissions (for example, twice).

  Further, when the worker 10 makes a confirmation response, the position information of the worker 10 is transmitted to the worker information receiving means 203. In this way, when the confirmation response from the worker 10 is received, the broadcasting device 3 in the game hall receives the position information of the worker 10, whereby the position of the worker 10 can be grasped. When receiving the position information of the worker 10, the worker information receiving unit 203 updates the worker arrangement information 207 with the position information. The worker placement information 207 is set as an initial value in the storage device (RAM or HDD) of the labor management apparatus 4 before the worker 10 starts work, and is not changed until the work is finished. Therefore, when the worker 10 confirms and responds to the broadcast message 21, if the worker 10 has moved to a position different from the preset placement, the worker placement information 207 is temporarily stored in the worker message. Update to location information after moving. However, when a timer is set at the time of update and the predetermined time (for example, 5 minutes) elapses, the worker arrangement information 207 is returned to the arrangement information before the movement, or when the worker 10 returns to the preset arrangement. Thus, by transmitting the position information of itself to the worker information receiving means 203, the worker arrangement information 207 is returned to the arrangement information before the movement.

  FIG. 3 is a configuration diagram around the equipment in the game arcade and the gaming machine 8a according to the first embodiment of this invention.

  FIG. 3A is a schematic configuration diagram of equipment in the game hall.

  The game hall includes a game floor area 30 in which a plurality of gaming machines 8a are installed, and a counter area 31 for players to exchange acquired game balls for prizes.

  The gaming floor area 30 is provided with a plurality of facilities called islands in which a plurality of gaming machines 8a are arranged. Here, one island facility has 20 gaming machines 8a juxtaposed on one side, and is composed of a total of 40 gaming machines 8a.

  In this way, 20 gaming machines 8a juxtaposed on one surface of the island facility are set as one course. And, the area where the 1-20th game machines 8a are arranged is 1 course, the area where the 21-40th game machines 8a are arranged, 2 courses, the 41-60th game machines 8a are arranged. The area is 3 courses, and in the same manner, a course name is assigned to each of the 20 gaming machines 8a. In the present embodiment, 240 gaming machines 8a are provided in the amusement hall, and 1 to 12 courses are provided for every 20 machines. Note that the number of gaming machines 8a installed in the game hall is not limited to 240, and the number of gaming machines 8a per course is not limited to 20.

  Here, the courses 1, 2, 11 and 12 are assumed to be facilities called wall islands which are provided with one side in contact with a wall and the gaming machine 8a is provided only on the other side. Therefore, in the game floor area 30, a wall island of 1 course and 2 courses is provided on one wall, and 12 courses and 11 are placed on the other wall facing each other at positions facing 1 course and 2 courses, respectively. A course will be provided.

  In the game floor area 30, four islands are provided in two rows between wall islands provided on both walls. Between the island and the island (or the wall island), a passage is provided for the player to play a game and for the player and the worker 10 to move.

  The gaming machines 8a from the 1st to the 240th are arranged so as to meander around the gaming floor area 30 every 40 units. That is, the courses 1 to 12 are arranged so as to meander around the game floor area 30 every two courses. Therefore, 1 course and 4 course, 2 course and 3 course, 5 course and 8 course, 6 course and 7 course, 9 course and 12 course, 10 course and 11 course face each other across the passage. The worker 10 shown in FIG. 3A is arranged in the area of the broken line in the drawing, that is, around the 9th course and the 12th course, and is in charge of work in the area.

  In addition, the game floor area 30 is provided with a jet counter (counter) 32, a money changer 33, and a ticket machine 34 in various places.

  FIG. 3B is a diagram showing the relationship between the worker 10 and the remote control key 35.

  The worker 10 carries one remote control key 35 per person when performing work in the game floor area 30. Before starting work, the worker ID assigned to each worker 10 and the remote control ID assigned to the remote control key 35 carried by each worker 10 are associated with each other, and Stored in RAM.

  The remote control key 35 includes an OK switch 36 and an NG switch 37 in the operation unit. The operator 10 can make a confirmation response (OK response) indicating that the work instructed by the broadcast message 21 can be handled by operating the OK switch 36. In addition, the operator 10 can make a confirmation response (NG response) that the work instructed by the broadcast message 21 cannot be handled by operating the NG switch 37. Note that the remote control key 35 is not limited to these switches, and may further include, for example, a completion switch for transmitting that the instructed work has been completed.

  The remote control key 35 includes a light emitting unit 38. Then, the operator 10 directs the light emitting unit 38 toward the light receiving unit 95 (FIG. 3C) of the calling lamp 9 and operates the OK switch 36 or the NG switch 37 to thereby send a confirmation response to the game internal management device 1. Send to.

  FIG. 3C is a schematic configuration diagram of the gaming apparatus 8 and the calling lamp 9.

  The gaming apparatus 8 is configured by adding a ball rental unit 8b and a supply tank to a gaming machine 8a. When an abnormality occurs in the gaming machine 8a, an error signal is transmitted from the gaming machine 8a to the game hall internal management device 1 via the information collection terminal device 7. When there are no more game balls stored in the supply tank, a supply signal is transmitted from the supply tank to the game hall internal management device 1 via the information collecting terminal device 7. The game hall internal management device 1 detects that an abnormality or a ball break has occurred in the gaming machine 8a by receiving an error signal or a supply signal.

  The call lamp 9 includes an information display screen 91 at substantially the center. The information display screen 91 is composed of, for example, an LCD (Liquid Crystal Display), a CRT (Brown Tube), or the like. Then, on the information display screen 91, various information relating to the game results of the corresponding gaming machine 8a and the game hall are displayed.

  Immediately below the information display screen 91, a sticker 92 on which the machine number of the corresponding gaming machine 8a is written is affixed.

  On the left side of the seal 92, a call switch 93 and a display changeover switch 94 are provided. The call switch 93 is a switch for a player who plays a game on the gaming machine 8 a to call the worker 10. When the player operates the call switch 93, a signal for calling the worker 10 is transmitted from the call lamp 9 to the game hall internal management device 1 via the information collection terminal device 7. The game hall internal management device 1 detects that a call has been made by the call lamp 9 by receiving the signal.

  The display changeover switch 94 is a switch for changing the contents displayed on the information display screen 91.

  On the right side of the seal 92, a light receiving unit 95 for receiving a signal transmitted from the light emitting unit 38 of the remote control key 35 is provided. That is, the operator 10 performs infrared wireless communication between the remote control key 35 and the calling lamp 9 by operating the remote control key 35 toward the light receiving unit 95. When the operator 10 confirms the call lamp 9 with the remote controller key 35, the remote controller ID and the position information at the time when the worker 10 confirms the response (acknowledgment of the confirmation response) are received in addition to the OK response or the NG response. The information which can specify the installation position set in advance in the calling lamp 9) is transmitted from the calling lamp 9 to the in-game broadcasting device 3 via the information collecting terminal device 7. These pieces of information are stored in the storage device of the in-game hall broadcasting device 3 in association with the worker ID.

  In addition, decoration devices 96 are provided on the left and right of the call lamp 9. The decoration device 96 is made of a light emitter such as a lamp or LED. The decoration device 96 blinks when a special prize occurs in the corresponding gaming machine 8a, and lights up when the player operates the call switch 93.

  The device that transmits the confirmation response using the remote control key 35 as the response information receiving device is not limited to the calling lamp 9, and is a device that is provided for each gaming machine 8a and that can set the position information of the gaming machine 8a. For example, a ball rental unit 8b, an information disclosure terminal, or the like may be used as long as the device is visible to the worker.

  FIG. 4 is a flowchart of the main message generation process according to the first embodiment of this invention, which is executed by the CPU of the in-game hall broadcasting device 3. The main message generation process is executed as the main message generation unit 202.

  When an abnormality or a ball break occurs in the gaming machine 8a, an error signal or a supply signal is input to the game hall internal management device 1. When the call switch 93 provided in the call lamp 9 is operated by the player, a signal to that effect is input to the game hall internal management device 1. Based on these signals, the game hall internal management device 1 requests the game hall broadcast device 3 to generate the main message 211. In addition, when a notification item from the office managing the game hall to the worker 10 occurs or when a complaint or the like occurs in the game hall, the game hall is used by using the reception device provided in the broadcast equipment 3 in the game hall. The person in charge of broadcasting performs an operation for requesting generation of the main message, and the in-game hall broadcasting device 3 is requested to generate the main message 211.

  When there is a request for any of these, the in-game hall broadcasting device 3 accepts generation of a message (S11). Then, a message ID is generated. The message ID is given for each main message 211 to be generated. As will be described later, a new message ID is also assigned when the retransmission message 25 is generated using the stored main message 211. Thereby, each broadcast message 21 or each retransmission message 25 to be generated can be identified.

  Next, the work content is determined based on the type of each signal (S12). The work content is, for example, “machine response” when an error signal is received, “supply response” when a replenishment signal is received, “call lamp” when a signal to call the worker 10 is received, etc. Based on the type of signal, the operations of “counter compatible”, “exchange machine”, “premium exchange”, “injustice” or “complaint” are determined. Details of each item will be described later. The work content is not limited to these items.

  Next, a work place is determined based on the type of each signal (S13). For example, when an error signal, a replenishment signal, or a call signal is received, the work place is determined by the gaming machine 8a to which the signal is transmitted or the gaming machine 8a corresponding to the call lamp 9 to which the signal is transmitted. The In addition, when a signal is received from the counter area 31 or the office, it is determined as “counter area 31”, “counter 32”, “exchange machine 33” or the corresponding gaming machine 8a according to the contents of the signal. .

  Next, the work content determined in step S12 and the work location determined in step S13 are connected to generate a main message 211 having these as contents (S14). The generated main message 211 is stored in the RAM of the in-game hall broadcasting device 3.

  The main message 211 generated in this manner is broadcasted as the broadcast message 21 in conjunction with the call message 212 generated in the call message generation process of FIG. Then, when an NG response is transmitted from the designated worker 10 for the broadcast message 21 or when there is no confirmation response from the designated worker 10 within a predetermined time after broadcasting the broadcast message 21 Broadcasts a retransmission message 25. The retransmission message 25 is generated by reading the main message 211 included in the broadcast message 21 from the RAM of the in-game broadcasting device 3 and connecting it to the newly generated retransmission call message 252. The main message 211 stored in the RAM of the in-game hall broadcasting device 3 is deleted after a predetermined time has elapsed, but the history of the broadcast message 21 is stored as a log.

  FIG. 5 is a flowchart of an interrogation message generation process according to the first embodiment of this invention, which is executed by the CPU of the in-game hall broadcasting device 3.

  When the main message 211 is generated by the main message generation process, a work candidate is extracted based on the work content determined in step S12 (S21). Specifically, first, the worker 10 who can handle the work content determined in step S12 is extracted based on the worker job information 206.

  As shown in FIG. 6A, the worker job information 206 includes “call lamp”, “machine response”, “replenishment response”, “counter response”, “exchange machine”, “exchanging gifts”, “ Each work item is set as “illegal” or “complaint”. The setting items are not limited to these items.

  The “call lamp” is an operation corresponding to a call from the player. “Machine correspondence” is an operation corresponding to a general malfunction of the gaming machine 8a. “Replenishment response” is a replenishment work of game balls to the gaming machine 8a. “Counter support” is an operation of the counter 32 and confirmation of receipt. The “exchange machine” is a cash handling operation in the exchange machine 33. “Premium exchange” is a checkout operation or a prize exchange operation in the counter area 31. “Unauthorized” is a player's monitoring work when an unauthorized activity is detected. The “complaint” is a work for responding to a complaint from a player.

  And it is memorize | stored for every worker 10 whether it can respond to said each work item. Here, “1” indicates that the corresponding work can be handled, and “0” indicates that the corresponding work cannot be handled. For example, the worker A indicates that “1” is stored in each of the work items “call lamp”, “machine-compatible”, and “counter-compatible”. ing. In addition, since “0” is stored in the work items “replenishment response”, “exchange machine”, “premium exchange”, “injustice”, and “complaint”, it is impossible to deal with these operations. It is shown that. The worker B performs any of the work items of “call lamp”, “machine response”, “replenishment response”, “counter response”, “exchange machine”, “premium exchange”, “injustice”, and “complaint”. Since “1” is stored, it indicates that any work can be handled. The worker C indicates that “1” is stored in each of the work items of “giveaway exchange” and “complaint”, so that these work can be handled. In addition, since “0” is stored in the work items “call lamp”, “machine response”, “replenishment response”, “counter response”, “exchange machine”, and “illegal”, these operations are performed. Indicates that it cannot be handled.

  Note that the setting as to whether or not the worker 10 can handle each work is not limited to two stages “1” or “0”. For example, the work 10 may be evaluated and set in a plurality of stages depending on the skill of each worker 10. Good. In this case, when a worker 10 with a low skill is designated and an NG response is received from the worker 10, when the retransmission call message 252 is generated, the worker 10 with a high skill is determined. The height may be used as a criterion for determining the operator.

  The difficulty level (standard work time) is set in advance according to the work content. For example, if the work is completed in a short time, the difficulty level 1 is set, and if the work takes a long time to complete, the difficulty level 5 is set. At this time, difficulty 1 is set to 5 seconds, difficulty 3 is set to 20 seconds, and difficulty 5 is set to 3 minutes. Here, “call lamp” has a difficulty level of 4, “machine response” has a difficulty level of 4, “replenishment response” has a difficulty level of 3, “counter support” has a difficulty level of 2, “exchange machine” has a difficulty level of 1, “Premium exchange” is set to difficulty level 3, “illegal” is set to difficulty level 5, and “complaint” is set to difficulty level 5.

  Then, when the worker 10 transmits an OK response to the broadcast message 21, if the instructed work is at difficulty level 1, the worker 10 transmits an OK response to the in-game hall broadcasting device 3 using the remote control key 35. Then, it is excluded from the work candidates for 5 seconds. If the task is at difficulty level 3, the operator 10 is excluded from the task candidates for 20 seconds after the remote control key 35 transmits an OK response to the in-game hall broadcasting device 3. If the task is at difficulty level 5, the operator 10 is excluded from the task candidates for 3 minutes after the remote control key 35 transmits an OK response to the in-game hall broadcasting device 3.

  Note that when the instructed work is completed without setting the difficulty level for each work, the worker 10 may transmit that the work has been completed by operating the completion switch provided on the remote control key 35. Good. In this case, the worker 10 is excluded from the work candidates from when the worker 10 transmits the OK response using the remote control key 35 until the worker 10 transmits the completion of the work by the completion switch.

  Further, when an NG response from the worker 10 is received for the broadcast message 21 broadcast last time, the worker 10 is excluded from the work candidates in the generation of the retransmission call message 252.

  However, the exclusion from the work candidates may be canceled when an urgent work occurs, for example, when a malicious fraud occurs in the gaming machine 8a and monitoring by a plurality of workers 10 is necessary. .

  As described above, the work contents determined in step S12 based on the information stored in the worker job information 206 as to whether or not each worker 10 is available or not, and the difficulty level of each work. Extract work candidates who can handle For example, if the work content determined in step S12 is “counter-compatible” and none of the workers A to C correspond to other work, the worker A or the worker B Extracted as a work candidate. Accordingly, it is possible to designate an appropriate worker 10 to process the work, and to reduce the burden on the worker 10 that has not been designated. Further, each worker 10 can concentrate on dealing with the player. Service will be improved.

  Next, based on the work place determined in step S13, the worker 10 is determined from the work candidates extracted in step S21 (S22). Specifically, based on the worker placement information 207, the worker 10 placed at the position closest to the work place determined in step S13 is determined from the work candidates extracted in step S21.

  As shown in FIG. 7 (A), the worker placement information 207 is around the 1st and 4th courses for the worker 10 whose worker ID is 101, and around the 2nd and 3rd courses for the worker 10 whose worker ID is 102. The worker 10 with the worker ID 103 is around the 5th and 8th courses, the worker 10 with the worker ID 104 is around the 6th and 7th courses, and the worker 10 with the worker ID 105 is in the counter area 31. Is remembered. In addition, as shown in FIG. 7B, the correspondence between each course and the machine number of the gaming machine 8a is as follows: 1 course is 1-20th, 2 course is 21-40, 3 course is 41-60 As described above, it is stored in the HDD of the in-game hall broadcasting device 3. For example, if the work place determined in step S13 is the 55th gaming machine 8a, the 55th gaming machine 8a is included in three courses, and therefore the worker 10 whose worker ID is 102 is determined.

  Note that when the caller message 212 is generated by designating the worker 10 located at the position closest to the work place determined in step S13 and the broadcast message 21 is broadcast based on the caller message 212. When an NG response is received from the worker 10, the worker 10 is excluded from the work candidates in step S21 when the next retransmission call message 252 is generated. Therefore, when the retransmission call message 252 is generated, the worker 10 arranged at a position next to the work place is determined.

  The order of closeness is set in advance between the work place and the arrangement of the worker 10. For example, in the case of the gaming machine 8a (3 courses) in the 55th place, the worker 10 (worker 10 with worker ID 102 in FIG. 7A) arranged in the 2nd course and the 3rd course is the closest work. Second, the worker 10 (second worker 10 with worker ID 101 in FIG. 7A) is set second, and the fifth and eighth courses are set in the second and second courses. The worker 10 arranged on the course (the worker 10 with the worker ID 103 in FIG. 7A) is set. That is, in the case of the gaming machine 8a having the 55th work place, the worker 10 with the worker ID 102 is designated and the call message 212 is generated. Then, if there is an NG response from the worker 10, the worker 10 is excluded from the work candidates, so that the worker 10 with the worker ID 101 is next determined, and a retransmission call message 252 is generated. The order of closeness between the work places and the arrangement of the workers 10 is preset for each work place.

  Thus, by determining the worker 10 arranged at the position closest to the work place determined in step S13 as the worker 10 for handling the work, the appropriate worker 10 who processes the work. Can be designated, and the burden on the worker 10 who has not been designated can be reduced, and each worker 10 can concentrate on dealing with the player, so the service to the player is also improved. Further, it is possible to reduce the time from the call from the player or the occurrence of an abnormality in the gaming machine 8a to the response of the worker 10, and the service to the player can be improved.

  When the worker 10 is determined, an interrogation message 212 corresponding to the worker ID of the worker 10 is generated (S23). The correspondence relationship between the worker ID and the interrogation message 212 is set in advance in the storage device of the in-game hall broadcasting device 3 as shown in FIG. Here, if the worker ID is 101, “Matsuki-san”, if the worker ID is 102, “Suzuki-san”, if the worker ID is 103, “Ito-san”, if the worker ID is 104, If “Kato-san” and the worker ID is 105, “Sato-san” is assumed. For example, when the worker ID determined in step S22 is 102, an interrogation message 212 having the content “Mr. Suzuki” is generated.

  The re-transmission call message 252 may be generated so that the newly determined worker 10 can determine which worker 10 is the worker 10 specified last time. For example, when the previously designated worker 10 is “Matsuki-san” whose worker ID is 101 and the newly determined worker 10 is “Suzuki-san” whose worker ID is 102, “Suzuki-san, Matsu-san” Is unable to respond to the work, a retransmission interrogation message 252 is generated. By generating in this way, the worker 10 with the newly designated worker ID 101 can recognize that the worker 10 with the worker ID 101 has been determined instead of the worker 10 with the worker ID 102. .

  FIG. 6B shows information stored by associating and storing information stored in each management device, and stored in the storage device of the in-game hall broadcasting device 3.

  The worker ID of each worker is stored in association with the call message 212 and the worker job information 206 of each worker 10. When the worker ID is determined in step S22 based on the worker job information 206 and the worker placement information 207, an interrogation message 212 corresponding to the worker ID is generated.

  The interrogation message 212 is not limited to designating each worker 10, and may include a group including a plurality of workers 10 (for example, in charge of a floor staff or a counter area staff). In this case, a group ID is set for each group, an interrogation message 212 for each group (for example, “everyone in charge of the floor” or “everyone in charge of the counter area”), and the worker 10 constituting each group. Are stored in association with each other. In this case, group job information is set for each group. And the group which can respond | correspond to the work content determined by step S12 is determined based on group job information, and the call message 212 is produced | generated based on the group ID of the determined group.

  Further, the worker arrangement information 207 and the worker ID are stored in association with each other. That is, a specific position in the game hall and the worker 10 arranged at the position are stored in association with each other.

  FIG. 8 is a flowchart of the message broadcasting process according to the first embodiment of this invention, and is executed by the in-game hall broadcasting device 3.

  When the interrogation message 212 is generated, first, the interrogation message 212 is set for the number of repetitions (S31). The number of repetitions is an arbitrary integer, and is set in advance in the in-game hall broadcasting device 3.

  Next, the generated main message 211 is set (S32). Then, the call message 212 set in step S31 and the main message 211 set in step S32 are linked and broadcast as the broadcast message 21 (S33).

  At this time, an acknowledgment timer is set simultaneously with the broadcast (S34). When a predetermined time (for example, 30 seconds) is set in the confirmation response timer, and there is no confirmation response from the designated worker 10 from the time when the broadcast message 21 is broadcast until the confirmation response timer expires. The broadcast message 21 broadcast in step S33 is retransmitted. Note that the time set in the acknowledgment timer is not limited to a fixed time. For example, when a retransmission message is broadcast, a time shorter than the time when a new broadcast message 21 is broadcast may be set.

  FIG. 9 is a specific configuration diagram of the broadcast message 21 according to the first embodiment of this invention.

  FIG. 9A shows a broadcast message 21 when the worker ID is 101, the work content is “machine compatible (inspection of gaming machine 8a)”, and the work place is “55th gaming machine 8a”. In this case, the sound output to the income 35 is “Matsuki-san, please check the 55th level”.

  FIG. 9B shows a broadcast message 21 when the worker ID is 102, the work content is “machine compatible (inspection of gaming machine 8a)”, the work place is “51th gaming machine 8a”, and the number of repetitions is 2. It is. In this case, the sound output to the income 35 is “Check Suzuki-san, Suzuki-san, No. 51.” In this way, by repeatedly outputting the interrogation message 212 for the number of repetitions, it is possible to further improve the discriminability of the broadcast message 21 as compared with the case of outputting only once.

  FIG. 9C shows a broadcast message 21 when the job title is used instead of the name of the worker 10 as the call message 212. In this case, since the title of the worker 10 is “chief”, the sound output to the income 35 is “chief, break time”. As described above, the challenge message 212 may use the title of the job as long as the specific worker 10 can be designated.

  FIG. 9D shows a broadcast message 21 when music is used as the challenge message 212 instead of the name of the worker 10. The music corresponding to each worker 10 is preset in the HDD of the in-game hall broadcasting device 3. Then, the music corresponding to the determined worker 10 is output as an interrogation message 212. In this case, after the melody A corresponding to the designated worker 10 is output to the income 35, the voice “break time” is output. Thus, by outputting the music corresponding to each worker 10 as the interrogation message 212, the music can be identified at the time of introduction (intro) of the music. That is, by using music, discrimination is improved and mistakes in hearing are reduced, and the designated worker 10 can confirm and respond in a shorter time compared to the case where the name of the worker 10 is output.

  FIG. 9E shows the broadcast message 21 when the call message 212 is generated by designating the group ID instead of the worker ID. In this case, since the group ID of “in charge of floor staff” is designated, the sound output to the intercom is “everyone in charge of floor staff, it is the customer's admission time soon”.

  FIG. 10 is a flowchart of worker response reception processing according to the first embodiment of this invention, which is executed by the in-game hall broadcasting device 3.

  In the worker response acceptance process, first, it is determined whether or not there is a confirmation response from the designated worker 10 with respect to the broadcast message 21 broadcast last time (S41). If there is no confirmation response, it is determined whether or not the confirmation response timer set in step S34 has expired (S42). If the confirmation response timer has not expired, the process returns to step S41.

  If the confirmation response timer is up, retransmission determination is performed (S43). In the retransmission determination, it is determined whether or not the number of broadcasts of the broadcast message 21 that has already been broadcast exceeds a preset number of retransmissions. If the number of retransmissions has not been exceeded, message broadcast processing is performed using the retransmission message 25 having the same content as the broadcast message 21 broadcast last time (S45).

  On the other hand, when the number of retransmissions is exceeded or when the number of retransmissions is set to 0 in advance, an interrogation message generation process is performed (S44). In the call message generation process in this case, a new worker 10 different from the worker 10 determined last time is determined, and a retransmission call message 252 is generated. Then, message broadcast processing is performed using the generated retransmission call message 252 (S45).

  If there is a confirmation response in step S41, the position information of the worker 10 at the time of the confirmation response is acquired (S46). Then, the worker arrangement information 207 is updated to the position information of the worker 10 acquired in step S47 (S47). In this manner, by updating the worker placement information 207, when the worker 10 is not in the initially set placement, another appropriate worker 10 can be designated. However, as described above, the worker placement information 207 updated at this time is preferably returned to the original placement information thereafter.

  Note that the position information acquisition process in step S46 and the worker arrangement information 207 update process in step S47 do not need to be performed in the worker response reception process, and are separately performed based on the confirmation response from the worker 10. Worker placement information update processing may be provided. When the confirmation response is an OK response, the worker 10 moves to the work place designated by the broadcast message 21, and therefore the location information may be updated by receiving the OK response. In this case, the position information acquisition process in step S46 can be omitted.

  Next, it is determined whether the received confirmation response is an OK response or an NG response (S48). If the confirmation response is an NG response, in the call message generation process, a worker 10 different from the previously determined worker is determined, and a retransmission call message 252 is generated (S44). Then, message broadcast processing is performed using the generated retransmission call message 252 (S45).

  If the confirmation response is an OK response in step S41, it can be determined that the work instructed by the broadcast message 21 or the retransmission message 25 broadcast last time is processed by the designated worker 10, so these messages are not retransmitted. Then, a message processing history recording process is performed (S49).

  FIG. 11 is a configuration diagram of the message processing history according to the first embodiment of this invention, and is recorded in the storage device of the in-game hall broadcasting device 3.

  FIG. 11A shows the basic configuration of the message processing history.

  As the message processing history, first, the message ID, the generation time of the broadcast message 21 or the retransmission message 25, the work content, the work place, and whether the broadcast message 21 or the retransmission message 25 is newly generated are recorded. . These pieces of information are determined based on information determined in the main message generation process.

Further, the contents of the confirmation response from the worker 10, the worker ID, the position information at the time of the confirmation response, and the confirmation response time are recorded as the message processing history. This information, when there is an acknowledgment from the operator 10 is specified, or is obtained when the acknowledgment timer has timed. Note that the recorded message processing history is not limited to these items.

  The above information is finally broadcast when the message processing history recording process is performed, from the first broadcast message 21 to the confirmation response of the operator 10 or when the retransmission message 25 is broadcast. Up to the confirmation response of the operator 10 with respect to the resent message 25 is recorded as a series of message processing histories.

  FIG. 11B is a specific example of the message processing history when there is an OK response from the designated worker 10 for the broadcast message 21 broadcast first.

  Here, the message ID is 415535, the generation time of the broadcast message 21 is 11:19:15, the work content is “replenishment support”, the work place is the gaming machine 8a in the 120s, and the broadcast message 21 is newly generated. The broadcast message 21 is recorded.

  In addition, it is recorded that the confirmation response is an OK response, the worker ID is 101, the position information at the time of the confirmation response is the 120th game machine 8a, and the confirmation response time is 11:19:30.

  FIG. 11C is a specific example of the message processing history when there is no confirmation response from the designated worker 10 for the broadcast message 21 broadcast first.

  Here, the message ID is 452837, the generation time of the broadcast message 21 is 12:18:39, the work content is “complaint”, the work place is the counter area 31, and the broadcast message 21 is a newly generated broadcast message. 21 is recorded.

  In addition, there is no confirmation response to this, that is, the confirmation response timer expires in the state where there is no confirmation response from the worker 10, and the worker ID is 101. In this case, since there is no confirmation response from the worker 10, the position information and the confirmation response time at the time of the confirmation response are not recorded.

  As described above, when there is no confirmation response from the worker 10 until the confirmation response timer elapses, the retransmission message 25 is generated.

  Here, the message ID is 452838, the generation time of the retransmission message 25 is 12:23:40, the work content and the work place are the same as the broadcast message 21 broadcast last time, that is, the work content is “complaint”, and the work place. Is recorded as the counter area 31. The retransmission message 25 is recorded as a retransmission of the broadcast message 21 having a message ID of 452837.

  In addition, it is recorded that the confirmation response is an OK response, the worker ID is 101, the position information at the time of the confirmation response is the counter area 31, and the confirmation response time is 12:24:05.

  FIG. 11D is a specific example of the message processing history when an NG response is received from the designated operator 10 for the broadcast message 21 broadcast first.

  Here, the message ID is 546886, the generation time of the broadcast message 21 is 13:12:10, the work content is “call lamp”, the work place is the 215th game machine 8a, and the broadcast message 21 is newly generated. The broadcast message 21 is recorded.

  In addition, it is recorded that the confirmation response to this is an NG response, the worker ID is 101, the position information at the time of the confirmation response is the 122th game machine 8a, and the confirmation response time is 13:12:20.

  Thus, when the confirmation response from the designated worker 10 is an NG response, the retransmission message 25 is generated.

  Here, the message ID is 546887, the generation time of the retransmission message 25 is 13:12:21, the work content and work location are the same as the broadcast message 21 broadcast last time, that is, the work content is “call lamp”, the work It is recorded that the place is the 215th game machine 8a. The retransmission message 25 is recorded as a retransmission of the broadcast message 21 with the message ID 546886.

  In addition, it is recorded that the confirmation response is an OK response, the worker ID is 121, the position information at the time of the confirmation response is the 215th game machine 8a, and the confirmation response time is 13:12:40.

  FIG. 11E is a specific example of the message processing history when an OK response is received from the designated worker 10 at a position different from the designated work place with respect to the broadcast message 21 broadcast first.

  Here, the message ID is 623253, the generation time of the broadcast message 21 is 14:25:40, the work content is “change machine”, the work place is the change machine 33, and the broadcast message 21 is a newly generated broadcast. The message 21 is recorded.

  In addition, it is recorded that the confirmation response is an OK response, the worker ID is 101, the position information at the time of the confirmation response is the 122th game machine 8a, and the confirmation response time is 14:25:50.

  As described above, when the confirmation response of the worker 10 is received from a position different from the designated work place, the broadcast of the retransmission message 25 is waited until the confirmation response timer expires. Then, when there is a confirmation response from the designated worker 10 before the confirmation response timer expires, the information acquired from the confirmation response finally received together with the information related to the broadcast message 21 broadcast first. Are recorded as a series of information.

  Here, it is recorded that the final confirmation response is an OK response, the worker ID is 101, the position information at the time of the confirmation response is the money changer 33, and the confirmation response time is 14:26:05.

  Thus, by recording the broadcast message 21 or the re-sending message 25 and the contents of the confirmation response from the worker 10 to these, the number of processes for the work for each worker 10 and the time until the confirmation response, that is, the work The ability can be evaluated, and it can be examined whether or not the arrangement of the worker 10 set in advance is appropriate before starting the work. Further, by examining the placement of the worker 10, the placement of the worker 10 may be set so that fraud monitoring at a specific position in the game hall does not become loose.

  Next, a second embodiment of the present invention will be described.

  In the second embodiment, unlike the first embodiment described above, the worker 10 transmits the work state to the in-game broadcasting device 3 using the income 13 instead of the remote control key 35. Therefore, here, only the configuration different from the above-described first embodiment will be described, the same reference numerals are given to the same configuration as the first embodiment, and the description thereof will be omitted.

  FIG. 12 is a system configuration diagram of the gaming system according to the second embodiment of this invention.

  In this embodiment, the income management device 12 is connected to the internal network of the game arcade instead of the remote control key management device 2 of the first embodiment.

  The income management device 12 includes a CPU, a ROM that stores programs in advance, a RAM that is a memory used as a work area when the CPU is operating, and a storage device (HDD) such as a hard disk that stores various data. The CPU, ROM, RAM, and HDD are connected by a bus (address bus and data bus).

  The bus is connected to a network communication port and I / O port for controlling input / output with the outside. The network communication port is a data input / output unit for performing data communication according to a predetermined communication protocol (for example, TCP / IP protocol), and is connected to the internal network. In the I / O port, a display device that displays data (for example, the number of workers carrying the income 13, information related to the worker ID and the income ID) that has been processed by the income management device 12, and the income management device An input device for operating 12 is connected.

  The income management device 12 manages the usage state of the income 13 carried by the worker 10 who performs business in the game hall. By managing the use state of the income, the income management device 2 can grasp the number of incomes that are used, that is, the number of workers who carry the income in the game hall.

  The income management device 12 stores an income ID (an ID assigned to each individual income 13). Before starting the work, the worker ID and the income ID stored in the labor management device 4 are associated with each other and stored in the RAM of the income management device 12 as shown in FIG. Thereby, it can be grasped which worker 10 is carrying which income 13.

  When the broadcast message 21 or the retransmission message 25 is generated by the in-game hall broadcast device 3, the broadcast device 22 outputs these messages to the income 13 carried by the operator 10. On the other hand, the worker 10 makes a confirmation response using the income 13.

  FIG. 13B is a configuration diagram of the income 13 according to the second embodiment of this invention.

  The income 13 includes a main body 42 including a plurality of switches in addition to the earphone 40 and the microphone 41.

  The main body 42 includes an OK switch 46 and an NG switch 47. The operator 10 can make a confirmation response (OK response) indicating that the work instructed by the broadcast message 21 can be handled by operating the OK switch 46. In addition, the operator 10 can make a confirmation response (NG response) that the operation instructed by the broadcast message 21 cannot be performed by operating the NG switch 47. The main body 42 is not limited to these switches, and may further include, for example, a completion switch that transmits a notification that the instructed work has been completed.

  When the worker 10 operates the switch provided in the main body 42, the work state of the worker 10 is transmitted to the in-game hall broadcasting device 3 by a radio signal.

  When the operator 10 operates each switch provided in the main body 42, the signal transmitted to the in-game broadcasting device 3 is a DTMF (Dial Tone Multi Frequency) signal or a frequency outside the human audible range. Is used. Further, it is superimposed on the analog signal of the voice of the worker 10 output from the microphone unit 41 and transmitted.

  Based on the confirmation response from the worker 10, the in-game hall broadcasting device 3 specifies the income ID and the content of the confirmation response. Therefore, the in-game-broadcasting device 3 can specify which operator 10 is the confirmation response from the received income ID.

  In the confirmation response from the income 13, the in-game broadcasting device 3 cannot acquire the position information of the worker 10 at the time of the confirmation response. Therefore, in this embodiment, even when there is a confirmation response from the worker 10, the worker placement information 207 is not updated while maintaining the placement information of each worker 10 set before the start of the work. Further, the position information of the worker 10 is not recorded in the message processing history recording process.

  Next, a third embodiment of the present invention will be described.

  In the third embodiment, unlike the first embodiment described above, when the worker 10 is determined, the main message 211 (broadcast message 21) is transmitted only to the worker 10. That is, the interrogation message 212 is not generated. Further, in the third embodiment, unlike the above-described second embodiment, the broadcast message 21 is transmitted only to the income 13 carried by the designated worker 10. Therefore, here, only the configuration different from the first embodiment and the second embodiment described above will be described, and the same reference numerals are given to the same configurations as the first embodiment or the second embodiment. The description is omitted.

  FIG. 14 is a configuration diagram of the gaming system and the worker 10 according to the third embodiment of this invention.

  In the gaming system of this embodiment, a broadcast message 21 is distributed by providing a plurality of broadcast channels. Each broadcast channel is assigned to an individual income 13 carried by the worker 10, and by switching to the designated broadcast channel, the in-game broadcasting device 3 can be used only for the income 13 carried by the specific worker 10. A broadcast message 21 can be transmitted.

  Here, n (n is an arbitrary integer) broadcast channels are provided, channel 1 is a worker with worker ID 101, channel 2 is a worker with worker ID 102, and channel n is a worker. It is assigned to a worker whose ID is 10n. Therefore, when the in-game broadcasting device 3 selects the channel 1 and outputs the broadcast message 21, the broadcast message 21 is transmitted only to the income 13 carried by the worker whose worker ID is 101, and the channel 2 is selected. When the broadcast message 21 is output, the broadcast message 21 is transmitted only to the income 13 carried by the worker whose worker ID is 102. When the channel n is selected and the broadcast message 21 is output, the worker whose worker ID is 10n is displayed. The broadcast message 21 is transmitted only to the income 13 that is carried.

  FIG. 15 is a functional block diagram of message generation means according to the third embodiment of this invention.

  In the present embodiment, when the work content and work location are determined by the main message generation unit 202, the main message generation unit 202 transmits the work content and work location to the channel selection unit 208. The channel selection unit 208 determines the worker 10 based on the received work content and work location, the worker identification information 205, the worker job information 206, and the worker placement information 207. The determination method of the worker 10 based on the work content and the work place is the same as the method described in the call message generation unit 204 in FIG.

  When the worker 10 is determined, the channel selection means 208 identifies the broadcast channel assigned to the worker 10. The in-game hall broadcasting device 3 transmits the broadcast message 21 through the specified channel.

  The main message 211 generated by the main message generating means 202 is transmitted only to the worker 10 by transmitting from the in-game broadcasting device 3 through the channel assigned to the worker 10 determined by the channel selecting means. Therefore, in this embodiment, the interrogation message 212 for identifying the worker 10 is not generated. That is, the message generated by the message generating means of this embodiment is only the main message 211, the content of the broadcast message 21 is the same as the content of the main message 211, and is output from the income 10 carried by the operator 10. Only the main message 211 is performed.

  Next, a fourth embodiment of the present invention will be described.

  In the fourth embodiment, unlike the above-described first embodiment, the in-game broadcasting device 3 and the worker 10 perform data communication regarding the broadcast message 21 using a wireless LAN. Therefore, here, only the configuration different from the above-described first embodiment will be described, the same reference numerals are given to the same configuration as the first embodiment, and the description thereof will be omitted.

  FIG. 16 is a system configuration diagram of a gaming system according to the fourth embodiment of this invention.

  In this embodiment, the access point 50 is connected to the in-game hall broadcasting device 3. In the present embodiment, each worker 10 has a portable communication terminal 51. The mobile communication terminal 51 includes an antenna for receiving communication data transmitted from the in-game hall broadcasting device 3 via the access point 50.

  The in-game hall broadcasting device 3 converts the generated audio signal of the broadcast message 21 into a packet signal, and transmits the packet signal to the mobile communication terminal 51 possessed by each worker 10. An address is set in advance in the mobile communication terminal 51, and the address of the mobile communication terminal 51 possessed by the designated worker 10 is attached to the head of the communication data for transmission. For example, when the worker A is designated as the worker 10, the communication data is transmitted with the address assigned to the worker A added to the head.

  The mobile communication terminal 51 receives only the communication data to which the address of the worker 10 carrying the mobile communication terminal 51 is attached, and does not receive other communication data. Therefore, only the worker A can receive the communication data to which the address assigned to the worker A is attached, and the other worker 10 (for example, the worker B or the worker C) does not receive the communication data. Further, by using the group address, a message can be transmitted to a plurality of workers 10 at the same time.

  FIG. 17 is a functional block diagram of message generation means according to the fourth embodiment of this invention.

  In the present embodiment, when the work content and work location are determined by the main message generation unit 202, the main message generation unit 202 transmits the work content and work location to the destination selection unit 209. The destination selection unit 209 determines the worker 10 based on the received work content and work place, the worker identification information 205, the worker job information 206, and the worker placement information 207. The determination method of the worker 10 based on the work content and the work place is the same as the method described in the call message generation unit 204 in FIG.

  When the worker 10 is determined, the destination selecting means 209 selects the address assigned to the worker 10 and sets the destination of the broadcast message 21 broadcast from the in-game hall broadcasting device 3 as the address.

  The main message 211 generated by the main message generating unit 202 is set only for the worker 10 by setting the destination transmitted from the in-game hall broadcasting device 3 to the address assigned to the worker 10 determined by the destination selecting unit 209. Is sent. Therefore, in this embodiment, the interrogation message 212 for identifying the worker 10 is not generated. That is, the message generated by the message generation unit of this embodiment is only the main message 211, the content of the broadcast message 21 is the same as the content of the main message 211, and is transmitted to the mobile communication terminal 51 of the worker 10. Only the main message 211 is sent.

  The embodiments disclosed herein are illustrative and non-restrictive in every respect. The scope of the present invention is defined by the terms of the claims, rather than the description of the invention described above, and is intended to include any modifications within the scope and meaning equivalent to the terms of the claims.

As described above, the game management system according to the present invention can be applied to a game management system that generates an in-store broadcast in a game hall in which a gaming machine such as a pachinko gaming machine, a coin gaming machine, or a slot machine is installed. .

It is a system configuration figure of the gaming system of a 1st embodiment of the present invention. It is a functional block diagram of the message production | generation means of the 1st Embodiment of this invention. BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a configuration diagram around equipment and a gaming machine in a game arcade according to a first embodiment of the present invention. It is a flowchart of the main message generation process of the 1st Embodiment of this invention. It is a flowchart of the challenge message generation process of the 1st Embodiment of this invention. It is a lineblock diagram of worker job information of a 1st embodiment of the present invention. It is a block diagram of the worker arrangement | positioning information of the 1st Embodiment of this invention. It is a flowchart of the message broadcast process of the 1st Embodiment of this invention. It is a concrete block diagram of the broadcast message of the 1st Embodiment of this invention. It is a flowchart of the worker response reception process of the 1st Embodiment of this invention. It is a block diagram of the message processing history of the 1st Embodiment of this invention. It is a system configuration | structure figure of the game system of the 2nd Embodiment of this invention. It is a block diagram of the income of the 2nd Embodiment of this invention. It is a block diagram of the game system and operator of the 3rd Embodiment of this invention. It is a functional block diagram of the message generation means of the 3rd Embodiment of this invention. It is a system configuration | structure figure of the game system of the 4th Embodiment of this invention. It is a functional block diagram of the message production | generation means of the 4th Embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Game hall internal management apparatus 2 Remote control key management apparatus 3 Game hall broadcast apparatus 4 Labor management apparatus 8 Game apparatus 8a Game machine 9 Call lamp 10 Worker 11, 13 Income 12 Income management apparatus 20 Message generation means 21 Broadcast message 25 Retransmission Message 35 Remote control key 36 OK switch 37 NG switch 50 Access point 51 Mobile terminal device 93 Call switch 201 Message generation request accepting means 202 Main message generating means 204 Paging message generating means 208 Channel selecting means 209 Destination selecting means 211 Main message 212 Call Call message 252 Resend call message

Claims (7)

An information collecting terminal device for collecting information from gaming machines in which a player plays a game;
A management device that collects information from the information collection terminal device and generates a message to be transmitted to a game hall worker;
A broadcasting device for transmitting a signal including the message generated by the management device;
In a game management system comprising a terminal device that is carried by a game hall operator and that can receive a signal including the message transmitted from the broadcasting device,
A response device for the operator to carry and input a response to the message;
A response information receiving device provided corresponding to the gaming machine and capable of receiving response information of an operator from the response device;
The management device
A transmission request receiving means for receiving a transmission request for a message to be transmitted to the worker;
Main message generating means for generating a main message representing the content of the message;
Destination specifying means for specifying a transmission destination of the message based on the generated main message;
Information setting storage means for presetting and storing information on the transmission destination for each transmission destination;
Information selection means for selecting information regarding the transmission destination based on the identified transmission destination;
Worker placement information generating means for generating worker placement information that associates the worker with information related to the placement position of the worker;
Worker placement information storage means for storing the worker placement information,
The destination specifying means specifies the worker placed at the work position requested by the content of the message based on the worker placement information,
The broadcasting device includes signal transmission means for transmitting a signal including the generated main message to the terminal device based on information on the selected transmission destination,
When the response information accepting device accepts response information indicating whether or not the work requested by the content of the message is available from the responding device, information on the position of the worker at the time of accepting the response information is received. Acquire and send the response information and information on the position of the worker to the management device ,
The game management system according to claim 1, wherein the worker arrangement information storage unit updates the worker arrangement information based on information on the position of the worker transmitted from the response information receiving apparatus . When the destination specifying unit receives the response information of the worker from the response device, the worker cannot respond to the work requested by the content of the message from the response device carried by the specified worker. If there is no response for a predetermined time whether or not the worker can respond from the response device carried by the identified worker, the worker is different from the worker, The game management system according to claim 1 , wherein a worker placed at a position close to a work position required by the content of the message is specified based on at least the worker placement information. The management device
Worker position information generating means for generating worker position information associating the worker with information on work that can be handled by the worker;
Worker position information storage means for storing the worker position information,
The destination specifying means includes
Extracting a worker who can handle the work required by the content of the message based on the worker job information,
Wherein the operator located at a position of the work required by the contents of the message of the operator who has the extracted, to claim 1 or claim 2, characterized in that specified based on the worker arrangement information Game management system. When the destination specifying unit receives the response information of the worker from the response device, the worker cannot respond to the work requested by the content of the message from the response device carried by the specified worker. If there is no response for a predetermined time whether or not the worker can respond from the response device carried by the identified worker, the worker is different from the worker, An operator who can respond to the work requested by the content of the message is extracted based on the worker job information,
According to claim 3, characterized in that the operator disposed in position and the closer position of the work required by the contents of the message of the operator who has the extracted, identified based on the worker arrangement information Game management system. When the destination specifying unit receives a response from the response device to the effect requested by the content of the message via the response information receiving device, the destination specifying unit determines a worker who performs the operation in advance. The game according to any one of claims 1 to 4 , wherein the game is excluded from a destination to which the message is transmitted until a response to the effect that the work is completed is received from the worker for a predetermined time. Management system. 6. The game management system according to claim 5 , wherein the predetermined time is a predetermined time corresponding to a type of work requested by the message. The information selecting means selects a worker name related to the specified destination based on worker identification information that associates the worker and the name of the worker,
The signal transmitting means generates an interrogation message including the selected worker name, and broadcasts the generated main message and the signal including the generated interrogation message to a plurality of the terminal devices. It communicates, The game management system as described in any one of Claim 1 to 6 characterized by the above-mentioned.

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