JP2006018570A - Transportation service support apparatus, transportation support system using it, and transportation support program for realizing transportation support system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To efficiently and appropriately perform the processing of distributing respective persons to be cared who has reserved a transportation service to optimum courtesy vehicles and the processing of deciding the allocation of the persons to be cared to the seats of the respective courtesy vehicles without forcing excessive burdens on the staff of a service provider who offers the transportation service. <P>SOLUTION: The individual information of the person to be cared who are to receive the transportation service, provider information relating to the service provider who offers the transportation service and reservation information indicating the reservation conditions of the transportation service are stored respectively in data bases 3a, 3b and 3c. A vehicle allocation part 12 of an information processing server 2 distributes the persons to be cared who are to receive the transportation service to the respective courtesy vehicles on the basis of the information stored in the data bases. A seat allocation decision part 13 decides the get-on/get-off order of the persons to be cared for the respective courtesy vehicles by referring to the information of a house location and vital data included in the individual information of the persons to be cared and decides the allocation of the persons to be cared to the seats of the courtesy vehicles according to the decided get-on/get-off order. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a pick-up service support apparatus that supports pick-up service performed as part of a care service, a pick-up support system using the pick-up support system, and a pick-up support program for realizing the pick-up support system.

  In recent years, a long-term care insurance system has been implemented to enable the provision of full-fledged long-term care services in conformity with an aging society that is accelerating more and more, and studies are being conducted to efficiently implement long-term care services based on this long-term care insurance system. It is made from various viewpoints.

  The types of care services based on the long-term care insurance system include visiting care where the staff of the service provider providing the care service goes to the home of the care recipient and the care recipient goes to the care facility to receive the service. There are day care and other nursing care services. Among these, in a nursing care service by day care or the like, usually, as a part of the nursing care service, a service provider picks up a cared person using a shuttle car.

  In order to carry out such a transfer service efficiently and smoothly, the transfer service should be carried out so that the cost required for the transfer can be kept as low as possible, taking into consideration the physical condition of the cared person, the facilities of the transfer car, etc. Each cared person is assigned to the pick-up car used for pick-up so that each cared person receiving the car can be assigned to the best pick-up car, and the home position of each cared person is considered for each pick-up car Thus, it is necessary to determine the order of getting on and off of each cared person and to assign the cared person to the seat of the pick-up car so that each cared person can sit on the optimum seat. The preparation of such a dispatch plan has generally been performed manually by the staff of service providers.

  However, since the pick-up service by the service provider is a daily work, if the staff of the service provider manually creates the dispatching plan as described above, the staff of the service provider Not only does it impose an excessive burden, but the work takes a long time and is not efficient. In particular, the staff of the service provider should provide caregivers with appropriate allocation of caregivers to each pickup car and assignment of caregivers to the seats of each pick-up car while taking into account the various conditions described above. It is necessary to be familiar with the physical condition of the car and the facilities of the pick-up car, and the burden on the staff of the service provider becomes excessive.

  In addition, if there is a sudden cancellation or additional request from the care recipient, it may be necessary to re-create the vehicle allocation plan. There is also a problem that these changes cannot be accommodated in the absence of this.

  The present invention was devised in view of the conventional situation as described above, and each care recipient who made a reservation for the pick-up service without imposing an excessive burden on the staff of the service provider who performs the pick-up service. Pick-up service support device for supporting pick-up service by efficiently and appropriately performing the process of allocating the person to the optimum pick-up car and the process of determining the assignment of the cared person to the seat of each pick-up car and pick-up support using the same An object of the present invention is to provide a system and a transfer support program for realizing the transfer support system.

  The pick-up service support device according to the present invention is for supporting pick-up service for picking up a cared person who receives a care service by a commute using a pick-up car, a database storing various information, and a vehicle assignment means And seat assignment determining means. The database includes at least personal information including physical characteristics information indicating the physical characteristics of each cared person, vital data of each cared person regularly measured, and position information of each cared person's home, and pick-up Stored is business information including vehicle information related to the pick-up vehicle used for the service and facility information related to the care facility, and reservation information indicating a reservation status of the pick-up service by the care recipient. In addition, the vehicle assignment means performs processing for assigning each cared person who receives the pick-up service to each pick-up car used for pick-up using the information stored in the database, and the seat assignment determining means is stored in the database. Using the information thus obtained, a process for determining the seat assignment of the cared person for each pick-up car used for pick-up is performed.

  Specifically, the vehicle allocating means is based on reservation information, personal information, and business operator information stored in a database, and each cared person who receives a pick-up service through an optimization process based on the saving method and a pick-up car used for pick-up. The caring person who receives the pick-up service is assigned to each pick-up car. In addition, the seat assignment determining means determines the order of getting on and off of the cared person to be picked up by each pick-up car based on the home position information included in the personal information stored in the database, and also includes the subject to be included in the personal information. Referring to the caregiver's vital data, if there is a cared person whose vital data on the day of pick-up has changed by more than a predetermined value compared to the normal time, boarding / exiting the caregiver will shorten the boarding time The order is changed, and the allocation of the cared person to the seat of the pick-up car is determined according to the determined boarding / exiting order.

  Further, the pick-up support system according to the present invention supports a pick-up service for picking up a cared person who receives a care service by a place using a pick-up car by a pick-up service support device connected to a communication network, As the pick-up service support device, the pick-up service support device having the above-described configuration is used.

  Further, the transfer support program according to the present invention realizes a transfer support system that supports a transfer service for transferring a cared person who receives a care service by a commuter station using a transfer vehicle by a transfer service support device connected to a communication network. The pick-up service support device includes the database and an information processing unit that performs processing using information stored in the database, and the information processing unit of the pick-up service support device includes the above-described information processing unit. The function as the vehicle assignment means and the function as the seat assignment determination means are realized.

  According to the present invention, using the personal information about the cared person and the service provider's company information, the process of distributing each cared person who has made a reservation for the pick-up service to the optimum pick-up car, Processing to determine the assignment of caregivers for seats, especially when there is a caregiver who is not in good health on the day of pick-up, automatically determines the seat assignment so that the ride time of the caregiver is shortened Therefore, it is possible to easily realize an efficient and smooth pick-up service while greatly reducing the burden on the service provider performing the pick-up service.

  Hereinafter, a specific embodiment of a pick-up support system to which the present invention is applied will be described with reference to the drawings.

  A schematic system configuration of a pick-up support system to which the present invention is applied is shown in FIG. This pick-up support system is constructed as an ASP (Application Service Provider) type system, and an information processing server 2 is connected to the Internet 1 which is a communication network, and a personal information database 3a is connected to the information processing server 2. The company information database 3b and the reservation information database 3c are connected to each other. The information processing server 2 and the databases 3a, 3b, and 3c function as a pick-up service support device that is characteristic of the present invention.

  In this pick-up support system, a terminal of a service provider (hereinafter referred to as a business terminal 4) that performs a pick-up service, a terminal (hereinafter referred to as a care receiver terminal 5) owned by a care receiver or a guardian who receives the pick-up service. The in-vehicle device terminals 6 mounted on the pick-up vehicle used for the pick-up service by the service provider can be connected to the Internet 1 respectively. The service provider terminal 4, the care receiver terminal 5, the in-vehicle device Information can be transmitted and received between the terminal 6 and the information processing server 2 using the Internet 1. Here, as the company terminal 4 and the care receiver terminal 5, any terminal having a communication function for transmitting / receiving information to / from the information processing server 2 via the Internet 1 can be applied. A computer or a mobile phone is used. Further, as the in-vehicle device 6, a device having a communication function for transmitting / receiving information to / from the information processing server 2 via the Internet 1, particularly a device having a navigation function is preferably used.

  The personal information database 3a holds personal information relating to each care recipient registered as a user of this system in an updatable manner. Here, personal information includes information on care such as the grade of care required for each care recipient and the type of care required, and physical characteristics of each care recipient (for example, special use such as using a stretcher or a wheelchair). Information) such as body characteristic information indicating conditions), vital data (body temperature, blood pressure, pulse, etc.) of each cared person that is regularly measured, and position information of each cared person's home. It is stored in the personal information database 3a in association with the user ID assigned to each care recipient. The personal information stored in the personal information database 3a is input according to input from the care receiver terminal 5 owned by each care receiver or their guardian, or input from the operator terminal 4 installed in the care facility. These are changed as appropriate. The vital data of the cared person is basically measured and stored in the personal information database 3a every time the cared person visits the care facility. It is also possible to input the measured data from the care receiver terminal 5 to the personal information database 3a.

  The business operator information database 3b is registered as a user of this system, and holds information (service business information) relating to each service business operator that provides care services including pick-up service in an updatable manner. Here, as the provider information, for example, the types of care services provided at the care facilities of each service provider, the facilities of each facility, location information, the facility information about the care facilities such as the number of nursing staff and the attendance status, and pick-up Vehicle information related to the pick-up vehicle such as the type and number of pick-up vehicles used for the service, equipment of each pick-up vehicle, etc. are listed, and these business information is associated with the user ID assigned to each service business operator. It is stored in the information database 3b. The business operator information stored in the business operator information database 3b is appropriately updated in accordance with the input from the business operator terminal 4 of each service business operator.

  The reservation information database 3c holds information (transfer service reservation information) indicating the reservation status of the transfer service by each service provider in an updatable manner. The pick-up service reservation information is stored in the reservation information database 3c every time the pick-up service reservation process is performed by the reservation processing unit 11 of the information processing server 2 described later.

  Here, in order to explain the features of the present invention in an easy-to-understand manner, the above databases 3a, 3b, and 3c have been described separately. However, these may be configured integrally in hardware. The information processing server 2 may be incorporated.

  The information processing server 2 realizes various functions by executing various application programs with a microcomputer. In particular, in the transfer support system to which the present invention is applied, the transfer for realizing the transfer support system. By executing the support program in the information processing server 2, as shown in FIG. 2, the information processing server 2 implements the functions of the reservation processing unit 11, the vehicle allocation unit 12, and the seat allocation determination unit 13. It has become so.

  The reservation processing unit 11 is a care staff of a service provider registered as a user of the system when a care recipient who is registered as a user of the system or a guardian thereof gives a reservation instruction for a pick-up service. When a shuttle service reservation instruction is given to a cared person in charge (especially a qualified staff member called a care manager), the transfer service is reserved for the cared person at the corresponding service provider according to the instruction. Is. Specifically, the reservation processing unit 11 is provided when a reservation input for a pick-up service using the care receiver terminal 5 is performed by the care recipient or a guardian thereof, or from the care staff of the service provider. When the reservation input for the pick-up service using 4 is performed, it is checked whether or not the pick-up service reservation is possible with reference to the business information of the corresponding service business stored in the business database 3b. If a reservation is possible, the care recipient who has made the reservation input confirms the reservation as receiving the pick-up service of the service provider. The processing result of the reservation processing unit 11 is reflected in the reservation information database 3c. By referring to the pick-up service reservation information stored in the reservation information database 3c, the pick-up service of each service provider can be obtained. It is possible to grasp which care recipient is making a reservation.

  The vehicle allocation unit 12 optimizes the saving method based on the reservation information stored in the reservation information database 3c, the personal information stored in the personal information database 3a, and the business operator information stored in the business operator information database 3b. Each cared person who receives the pick-up service is matched with the pick-up car used for pick-up by processing, and each cared person who receives the pick-up service is assigned to each pick-up car.

  Specifically, the vehicle allocating unit 12 first receives reservation information of the pick-up service stored in the reservation information database 3c when a predetermined reservation deadline has passed for the pick-up service executed by each service provider. Refer to and identify which care recipient is making a reservation for the transfer service, determine the number of care recipients who will receive the transfer service, and refer to the personal information stored in the personal information database 3a. A service that confirms the physical characteristics (for example, special conditions such as using a wheelchair) of each cared person receiving the service, and refers to the company information stored in the company information database 3b to provide a pick-up service Check the type and number of transportation vehicles owned by the operator. Then, the number of pick-up vehicles that can pick up these cared persons most reasonably and the type of pick-up car that can pick up these cared persons appropriately are determined.

  In addition, when the care receiver who receives the pick-up service has set an option regarding the use of the wheelchair, the number and types of pick-up vehicles used for the pick-up are determined after confirming the option regarding the use of the wheelchair. Here, as an option regarding the use of the wheelchair, for example, when the care recipient brings his / her wheelchair into the pick-up car and installs it in the wheelchair space of the pick-up car (hereinafter referred to as wheelchair use option 1), When using a wheelchair lent to a care recipient by a service provider in a wheelchair space of a shuttle car (hereinafter referred to as wheelchair option 2), the caregiver brings his / her wheelchair into the shuttle car and picks it up. For example, when a normal seat is used while being stored in a wheelchair storage space of a car (hereinafter referred to as wheelchair option 3).

  In this case, if there is a cared person who specifies the wheelchair option 2 or wheelchair option 3 among the cared persons to be picked up, the pick-up car in which the wheelchair storage space is secured is selected as the pick-up car used for the pick-up. There is a need. In addition, since a cared person who designates the wheelchair option 3 uses a normal seat instead of a wheelchair space, the seating is handled in the same manner as a cared person who does not have special conditions.

  After determining the number of pick-up vehicles to be used for pick-up, the vehicle allocation unit 12 next determines the home position and physical characteristics of each cared person receiving the pick-up service according to the equipment and capacity of the pick-up car used for the pick-up service. Then, by performing an optimization process by a known saving method, each cared person is assigned to each pick-up car used for pick-up so that pick-up is performed most rationally and appropriately.

  The seat assignment determination unit 13 determines the order of getting on and off of the cared person to be picked up by each pick-up car based on the home position information included in the personal information stored in the personal database 3a, and is included in the personal information. If there is a cared person who refers to the vital data of the cared person and the vital data on the day of pick-up has changed by more than a predetermined value compared to the normal time, the boarding time of the cared person should be shortened The boarding / alighting order is changed, and the assignment of care recipients to the seats of the pick-up car is determined according to the determined boarding / alighting order.

  Specifically, the seat assignment determining unit 13 first checks whether there is a cared person having the above-mentioned special condition among the cared persons assigned to the pick-up car for each pick-up car used for pick-up. If there are cared persons with special conditions, a seat optimal for the special conditions is selected from the seats of the pick-up vehicle, and cared persons with special conditions are preferentially assigned to the seats. For example, if there is a cared person using a stretcher, the cared person is preferentially assigned to a seat secured as a space for the stretcher in the shuttle car and uses a wheelchair. When there is a car, the cared person is preferentially assigned to a seat reserved as a wheelchair space in the shuttle car. However, when the options related to wheelchair use as described above are set and there are cared persons of wheelchair option 3 among the cared persons to be picked up and received, Treated as a care recipient without conditions. Note that, as described above, the cared person having the special conditions for the priority assignment of the seats as described above has such special conditions when the vehicle assignment unit 12 assigns the cared person to each pickup car. They are assigned to a shuttle car with the best seat.

  Next, the seat assignment determining unit 13 refers to the position information of each care recipient's home contained in the personal information stored in the personal information database 3a, and for each pick-up car used for pick-up service, the pick-up car The cared person's home position assigned to the person is confirmed, and the order of getting on and off of each cared person is determined based on that. At this time, for example, when there is a cared person who uses the stretcher, and the situation that the cared person cannot get on the remaining seats when the stretcher is installed first, the seat assignment determining unit 13 selects the stretcher. The order of getting on and off is determined so that a cared person other than the cared person in use gets on the board first (in the case of sending, the cared person using the stretcher gets on the board first). In addition, in the case where there is a cared person who has set an option related to wheelchair use as described above, in particular, the car to be cared for who specifies wheelchair option 2 and the cared person to specify wheelchair option 3 are the same pick-up vehicle. If the car is assigned to a car, the order of getting on and off of the cared person is determined in consideration of the use of the wheelchair storage space of the car. Specifically, for example, when each cared person is picked up, if the cared person of wheelchair option 3 is to be boarded before the cared person of wheelchair option 2 is boarded, the cared person of wheelchair option 2 is cared for. The wheelchair to be rented to the person is still stored in the wheelchair storage space of the pick-up car, and the caregiver of wheelchair option 3 cannot bring the wheelchair that he / she wants to bring into the pick-up car into the wheelchair space. In this case, the boarding / alighting order is determined so that the cared person of wheelchair option 2 gets on board the cared person of wheelchair option 3 first.

  The seat assignment determining unit 13 refers to the vital data of each cared person included in the personal information when determining the order of getting on and off the cared person for each pick-up car, and the vital data on the pick-up day is normal. It is confirmed whether or not there is a cared person who is considered to be in poor physical condition because it has changed by a predetermined value or more compared to the time. And, if there is a cared person who is considered to be in poor health, the time that the cared person gets in the pick-up car is shortened, that is, at the time of sending, the first or second etc. Change the boarding order so that it is delivered to your home in stages.

  Then, the seat assignment determination unit 13 assigns the remaining care recipients in an arrangement that makes it easy to get on and off the remaining seats other than the seats assigned to the care recipients of the special conditions in accordance with the determined order of getting on and off. . Then, after finally determining the getting-on / off order and seat assignment of the cared person for each pick-up car, the seat assignment determining unit 13 uses the route search technology such as the known Dijkstra method for each pick-up car. A series of transportation routes that efficiently trace the vicinity of the person's home is determined for each transportation vehicle.

  Information on seat assignment and pick-up route information determined by the seat assignment determining unit 13 is notified to the service provider terminal 4 of the pick-up service and the in-vehicle terminal 6 mounted on each pick-up car, respectively. Is done. As a result, the service provider can inform the staff on board the shuttle car in advance of the information on which seat to take care of for each pickup car, and confirm the determined pickup route. If necessary, you can edit this pick-up route. In addition, by displaying the seat assignment information on the in-vehicle device terminal 6, it is possible for the staff to confirm the seat assignment even after the pick-up is actually started and to smoothly get on and off the cared person. The route guidance and the like based on the pick-up route information is performed by the in-vehicle device terminal 6, so that each pick-up vehicle travels along the determined pick-up route.

  Here, the outline of the process in the pick-up support system to which the present invention is applied will be briefly described.

  In the pick-up support system to which the present invention is applied, first, the care recipient himself or his guardian accesses the information processing server 2 using the care receiver terminal 5, or the care staff of the service provider is installed in the care facility. When the information processing server 2 is used to access the information processing server 2 and a reservation is made for pick-up service, the reservation processing unit 11 of the information processing server 2 confirms whether the reservation can be made. If possible, the reservation is confirmed and the information is stored in the reservation information database 3c. Such a reservation for the pick-up service is accepted until a predetermined reservation deadline, for example, the day before the pick-up service.

  When the reservation deadline has elapsed, the vehicle allocation unit 12 of the information processing server 2 stores the reservation information stored in the reservation information database 3c, the personal information stored in the personal information database 3a, and the business information database 3b. The service provider information is referred to, and based on this information, the type and number of transport vehicles used for each service provider's pick-up service are determined, and each cared person receiving the pick-up service is assigned to each pick-up car. Is done.

  Further, when the car allocator 12 assigns the cared person to each pick-up car, the seat assignment determining part 13 causes the body characteristic information of each cared person included in the personal information, the home position information, the cared The person's vital data is referred to, and based on this information, the order of getting on / off of the cared person is determined for each pick-up car, and the assignment of the cared person to the seat of each pick-up car is determined according to the determined order of picking up / off. It is determined. In addition, for each pick-up car, a series of pick-up routes are determined so that the pick-up car efficiently follows the vicinity of each cared person's home according to the order of getting on and off.

  Next, a specific example of processing in the vehicle assignment unit 12 and the seat assignment determination unit 13 in the information processing server 2 as described above will be described with reference to a flowchart in FIG.

  The vehicle allocation unit 12 of the information processing server 2 starts with a predetermined reservation deadline for a reservation service performed by each service provider registered as a user of the pick-up service support system. In addition, the reservation information of the corresponding pick-up service is read from the reservation information database 3c, and the personal information of the care recipient who has reserved this pick-up service is read from the personal information database 3a, and the business information on the service provider that performs the pick-up service Is read from the business operator information database 3b (step S1).

  Next, the vehicle allocation unit 12 determines the type and number of pick-up vehicles used for pick-up according to the physical characteristics of the cared person who reserved the pick-up service and the equipment of the pick-up car owned by the service provider. The caring person receiving the pick-up service and the pick-up car used for pick-up are matched by the optimization process based on the saving method, and each cared person receiving the pick-up service is assigned to each pick-up car. Specifically, the vehicle allocation determination unit 12 first selects a combination of cared persons who maximizes the amount of cost reduction required for pick-up from cared persons who receive the pick-up service (step S2). Then, a pick-up vehicle suitable for the selected combination of the care recipient is selected (step S3).

  Next, the vehicle allocating unit 12 checks the seating capacity of the pick-up vehicle selected in step S3 and the availability of the vehicle equipment using the personal information and the business operator information read in step S1, and selects in step S2. In consideration of the physical characteristics of the cared person (wheelchair use, etc.), when the combination of the cared person selected in step S2 is assigned to the pick-up car selected in step S3, the seat and equipment in the pick-up car It is inspected whether or not the shortage occurs (step S4). As a result, if there is no shortage in the number of remaining seats in the car and it is possible to assign these cared person combinations to the car, the cared person combinations are assigned to the car. Is determined (step S5).

  The vehicle assigning unit 12 repeatedly performs the above processing for picking up and picking up caregivers in the order of the combination of the care recipients with the large amount of reduction in strikes, and assigns each cared person to the pick-up car in order and groups them. Then, when the above processing is completed for all combinations of care recipients (step S6), the process shifts to a boarding / determining order determination process by the seat assignment determination unit 13.

  When the assignment of all cared persons who receive the pick-up service to the car is completed, the seat assignment determination unit 13 first selects the car to be processed for determining the order of getting on and off the cared person (step S7). ). Then, for each cared person assigned to the pick-up vehicle to be processed, the home position of each cared person is confirmed from the home position information included in the personal information read in step S1, and each cared person is based on this. The order of getting on and off is determined (step S8).

  Next, the seat assignment determining unit 13 refers to the vital data included in the personal information read out in step S1, and the body temperature is higher than usual among the cared persons distributed to the pick-up car to be processed. The vital data on the day of the pick-up is greatly changed compared to the normal time, and it is checked whether there is a cared person who seems to be in poor health (step S9). And when there exists such a cared person, the boarding / alighting order determined at step S8 is changed so that the boarding time of the cared person becomes short (step S10), and the final boarding / alighting order is determined. To do. In addition, when there is no such care recipient, the boarding / alighting order determined in step S8 becomes the final boarding / alighting order.

  Next, the seat assignment determination unit 13 performs the seating of the pick-up car so that each cared person can smoothly get on and off the pick-up car according to the finally determined boarding / exiting order and the seat layout of the pick-up car to be processed. The allocation of the care recipient for the is determined (step S11). At this time, if there are cared persons with special conditions such as using a wheelchair among the cared persons assigned to the pick-up vehicle to be processed, the seats of the cared persons with special conditions are given priority. The remaining cared persons will be allocated according to the boarding / alighting sequence for the remaining seats.

  In addition, the seat assignment determining unit 13 determines a series of pick-up routes such that the processing target pick-up vehicle efficiently follows the vicinity of each care recipient's home in accordance with the finally determined boarding / exiting order (step S12). Then, it is determined whether or not the seat allocation and the transfer route and the transfer route for all the transfer vehicles used for the transfer are determined (step S13). If there is a transfer vehicle for which the seat allocation and the transfer route are not determined, the process proceeds to step S7. Returning, this pick-up car is selected as a pick-up car for processing, and the subsequent processing is repeated. Then, at the stage where seat assignments and transfer routes are determined for all the transfer vehicles, a series of processing ends.

  Information on the caregiver's seat assignment for each pickup car seat determined through a series of processes as described above, and information on the pickup route of each pickup car is provided by the service provider that provides the pickup service from the information processing server 2 The operator terminal 4 and the vehicle-mounted device terminal 6 installed in each pick-up vehicle are each notified in advance. When the pick-up service using the pick-up car is actually performed, each pick-up car travels around each cared person's home according to the pick-up route determined by the information processing server 2 and rides on each pick-up car. The person's staff guides each cared person to get into the shuttle car according to the seat assignment determined by the information processing server 2. As a result, caregivers can get on and off smoothly, and a smooth pick-up service can be realized.

  As described above, in the pick-up support system to which the present invention is applied, the vehicle allocation unit 12 of the information processing server 2 uses the various information stored in the databases 3a, 3b, 3c to The care recipient is automatically and optimally assigned. In addition, the seat assignment determining unit 13 of the information processing server 2 determines the order of getting on and off the cared person for each pick-up car according to the equipment of the car used for pick-up and the physical condition of the cared person receiving the pick-up service. If there is a cared person who is assumed to be unwell on the day of pick-up, the boarding order is changed so that the boarding time of the cared person is shortened, and the optimal seat assignment and pick-up according to this boarding order The route is automatically determined. Therefore, the service provider can easily realize an efficient and smooth pick-up service while greatly reducing the burden associated with the dispatching plan by using this pick-up support system. Can do. Furthermore, in the pick-up support system to which the present invention is applied, the pick-up service reservation process is also automatically performed in the reservation processing unit 11 of the information processing server 2, further increasing the burden on the service provider side. It can be greatly reduced.

It is a schematic block diagram which shows the whole structure of the pick-up assistance system to which this invention is applied. It is a block diagram which shows the structure of the information processing server used for the pick-up assistance system to which this invention is applied. It is a flowchart which shows an example of a process of the vehicle allocation part of an information processing server, and a seat allocation determination part.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Internet 2 Information processing server 3a Personal information database 3b Business person information database 3c Reservation information database 4 Business person terminal 5 Care receiver terminal 6 Car equipment terminal 11 Reservation processing part 12 Vehicle assignment part 13 Seat assignment determination part

Claims (5)

A pick-up service support device for supporting a pick-up service for picking up a cared person who receives a care service by a commute using a pick-up car,
At least, it is used for pick-up service and personal information including physical characteristics information indicating the physical characteristics of each cared person, vital data of each cared person regularly measured and position information of each cared person's home A database that stores company information including vehicle information related to a pick-up vehicle and facility information related to a care facility, and reservation information indicating a reservation status of a pick-up service by a care recipient,
Based on the reservation information, personal information, and company information stored in the database, matching each cared person receiving the pick-up service by the optimization process using the saving method and the pick-up car used for pick-up, and receiving the pick-up service Vehicle allocation means for assigning each cared person to each car;
Based on the location information of the home included in the personal information stored in the database, the order of getting on and off the cared person to be picked up by each pick-up car is determined, and vital data of the cared person included in the personal information is determined Refer to and, if there is a cared person whose vital data on the day of pick-up has changed by more than a predetermined value compared to the normal time, change the boarding order so that the boarding time of the cared person is shortened and determined And a seat assignment determining means for determining the assignment of a cared person to the seat of the pick-up car according to the boarding / exiting order. The vehicle allocating means determines whether there is a care recipient under special conditions among the care recipients who receive the pick-up service based on the body feature information included in the personal information, and there is a care recipient under special conditions In this case, select a shuttle car having equipment suitable for the special condition based on the vehicle information included in the business operator information and distribute the cared person of the special condition to the pick-up car,
The seat allocation determining means selects a seat most suitable for the special condition from among the seats of a shuttle car for picking up the cared person under the special condition, and gives priority to the cared person under the special condition as the seat. 2. The pick-up service support apparatus according to claim 1, wherein the pick-up service support apparatus is assigned to the pick-up service.   Reservation processing means for performing a reservation process for the pick-up service in response to a request from the care recipient or his / her guardian or an instruction from a service provider for the pick-up service, and storing the result in the database as reservation information. The pick-up service support apparatus according to claim 1, further comprising: A pick-up support system that supports a pick-up service for picking up a cared person who receives a care service by a commuter station using a pick-up car using a pick-up service support device connected to a communication network,
The pick-up service support device
At least, it is used for pick-up service and personal information including physical characteristics information indicating the physical characteristics of each cared person, vital data of each cared person regularly measured and position information of each cared person's home A database that stores company information including vehicle information related to a pick-up vehicle and facility information related to a care facility, and reservation information indicating a reservation status of a pick-up service by a care recipient,
Based on the reservation information, personal information, and company information stored in the database, matching each cared person receiving the pick-up service by the optimization process using the saving method and the pick-up car used for pick-up, and receiving the pick-up service Vehicle allocation means for assigning each cared person to each car;
Based on the location information of the home included in the personal information stored in the database, the order of getting on and off the cared person to be picked up by each pick-up car is determined, and vital data of the cared person included in the personal information is determined Refer to and, if there is a cared person whose vital data on the day of pick-up has changed by more than a predetermined value compared to the normal time, change the boarding order so that the boarding time of the cared person is shortened and determined And a seat assignment determining means for determining the assignment of a cared person to the seat of the pick-up car according to the boarding / exiting order. A pick-up support program for realizing a pick-up support system for supporting a pick-up service for picking up a cared person who receives a care service by a commute by using a pick-up car using a pick-up service support device connected to a communication network,
The pick-up service support device
At least, it is used for pick-up service and personal information including physical characteristics information indicating the physical characteristics of each cared person, vital data of each cared person regularly measured and position information of each cared person's home A database that stores company information including vehicle information related to a pick-up vehicle and facility information related to a care facility, and reservation information indicating a reservation status of a pick-up service by a care recipient,
Information processing means for performing processing using the information stored in the database,
In the information processing means of the pick-up service support device,
Based on the reservation information, personal information, and company information stored in the database, matching each cared person receiving the pick-up service by the optimization process using the saving method and the pick-up car used for pick-up, and receiving the pick-up service A function as a vehicle assignment means for assigning each cared person to each shuttle car,
Based on the location information of the home included in the personal information stored in the database, the order of getting on and off the cared person to be picked up by each pick-up car is determined, and vital data of the cared person included in the personal information is determined Refer to and, if there is a cared person whose vital data on the day of pick-up has changed by more than a predetermined value compared to the normal time, change the boarding order so that the boarding time of the cared person is shortened and determined And a function as a seat assignment determining means for determining the assignment of a cared person to a seat of the pick-up car according to the boarding / exiting order.

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