JP2005272024A - Home delivery system, home delivery store terminal, host computer, and home delivery control program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a home delivery system capable of changing the date and hour of delivery in accordance with user's convenience on receipt of the notice of the arrival schedule of a baggage in the user's terminal in advance after delivery is requested by the user. <P>SOLUTION: In this home delivery system, a home delivery store terminal 30 of a home delivery agency, a host computer 40 managing home delivery business, and a delivery center terminal 50 in charge of delivery are connected via a network 100, and the home delivery store terminal 30 and the user's terminal 10 are connected by wireless communication 20. After telephone book information is inputted to the home delivery store terminal 30 from the terminal 10 of the user requesting delivery by wireless communication, and the name of a home delivery requested baggage, the date and hour of the delivery, and the address for the delivery are inputted to the home delivery store terminal 30, the information on the baggage delivery is registered in the host computer 40 from the home delivery store terminal 30 via the network 100. At the time when the baggage is collected to the delivery center closest to the address for the baggage, the collection of the baggage is notified to the host computer 40 from the delivery center terminal 50, and after the notice, the date and hour of the baggage delivery is informed to the user's terminal 10 from the host computer 40. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a home delivery system, and more particularly to a home delivery system, a home delivery store terminal, a host computer, and a home delivery control program that allow a user to receive notification of arrival of a package and change the delivery date and time for the convenience of the user. .

  Courier services have become a convenient means of living. However, as a problem with home delivery, there is a problem that the delivery destination can deliver the package without receiving prior notice. That is, since the delivery destination receives the delivery of the package without receiving a prior notice, the necessary preparation is not possible, and in the case of a large-sized package, there is a problem that it is difficult to store the package.

  Further, when the delivery destination is absent, the courier is once brought home and delivered again, causing the delivery to be delayed.

  Another problem with courier services is the request procedure. In other words, except when printing with an office printer for repeated delivery to the same customer, the courier user always fills in a slip sheet of carbon paper by hand and requests home delivery. It was. Such a method is troublesome for the user, but also for the courier, there is a problem that it takes a long time to read out a disordered handwritten character and delays delivery.

  An example of a method similar to solving such a problem is described in, for example, Japanese Patent Application Laid-Open No. 2001-31540 (Patent Document 1) and Japanese Patent Application Laid-Open No. 2003-63651 (Patent Document 2).

  In the method of Patent Document 1, a delivery company creates package information in which package data and scheduled delivery date and time are created, and notifies a delivery destination terminal via a communication network. By this notification, the delivery destination can know the arrival schedule of the package in advance and can prepare to receive the package.

In the method of Patent Document 2, a user operates a courier service delivery service server of a courier from a personal digital assistant (PDA) via a network, and uses a slip printing printer connected to the courier service service server. A home delivery slip is output. The user only has to input sender data and recipient data from the PDA. This eliminates the need for the user to fill out the slip by hand and eliminates the need for the courier to read disturbed handwritten characters.
JP 2001-31540 A JP 2003-63651 A

  All of the conventional techniques described above have the following problems.

  In the method of Patent Document 1, the delivery company creates package information that summarizes package data and scheduled delivery date and time, and notifies the delivery destination terminal so that the delivery destination can know the arrival schedule of the package in advance. It will be possible to prepare to receive the package.

  With the method of Patent Document 1, it is possible to notify the delivery destination terminal, but it has not been possible to take measures when the delivery destination is inconvenient. For this reason, even when the delivery destination is absent, the delivery is performed, and it is necessary for the delivery trader to pick up once and then deliver again.

  In the method of Patent Document 2, when a delivery slip is created, a user performs an input operation of sender data and recipient data via a network from his / her personal digital assistant (PDA).

  According to the method of Patent Document 2, the user does not need to fill in the slip by hand, and the courier does not need to read disturbed handwritten characters.

  However, in the case of this method, the process executed by the user's input is limited to printing a home delivery slip. For this reason, it is necessary to separately carry out office processing such as creation of sales data of the courier and arrangement for delivery, which does not reduce the burden on the courier.

  The first object of the present invention is to solve the above-mentioned drawbacks of the prior art, and to meet the convenience of the user when the user is notified of the arrival schedule of the package in advance after requesting home delivery. Another object of the present invention is to provide a home delivery system, a home delivery store terminal, and a home delivery control program capable of changing the delivery date and time.

  The second object of the present invention is to provide a home delivery system, home delivery store terminal, host computer and home delivery control program that can simplify the affairs of users and home delivery companies.

  To achieve the above object, the present invention is connected via a network to a home delivery store terminal of a delivery company, a host computer that manages home delivery business, and a delivery center terminal that manages the delivery, the home delivery store terminal, The user terminal is a home delivery system connected by wireless communication, and the user who requests home delivery through the wireless communication from the user terminal, the phone book information is input to the home delivery store terminal, and the user , After the package name to be requested for delivery, the delivery date and time, and the delivery destination are input to the delivery store terminal, register information related to delivery of the package from the delivery store terminal to the host computer via the network, When the package is collected at the delivery center closest to the package delivery destination, the package is collected from the delivery center to the host computer. Notification and, after the notification, and said to contact the delivery date of the cargo to the user terminal from the host computer.

  The home delivery system of the present invention according to claim 2 is connected to the home delivery store terminal after the user inputs the package name, delivery date and time, and delivery destination of the home delivery request to the home delivery store terminal. The delivery device outputs the package delivery slip of the package.

  In the delivery system according to the third aspect of the present invention, when a notification for changing the delivery date and time of the package is transmitted from the user terminal to the host computer after the delivery date and time of the package is notified, the host computer It is characterized by accepting a notification for changing the delivery date.

  The delivery system of the present invention according to claim 4 stores the user's phone book information in a membership card issued by the delivery company and capable of writing and reading information by a computer, and the phone book of the membership card. The information is read by a card reader connected to the home delivery store terminal and input to the home delivery store terminal.

  The delivery system of the present invention according to claim 5 is characterized in that the membership card is used as a tag indicating a delivery destination to be attached to a package for which delivery is requested.

  The home delivery system of the present invention according to claim 6 is characterized in that the store uses the home delivery store terminal in conjunction with an input to the home delivery store terminal of the package name, delivery date, and delivery destination for which the user requests the home delivery. Business data of either monthly sales data or yearly sales data of the delivery company managing the delivery is created.

  The home delivery store terminal of the present invention according to claim 7 is connected to a host computer for managing home delivery business and a delivery center terminal having jurisdiction over the network via a network, and the home delivery store connected to the user terminal by wireless communication The terminal receives the wireless communication from the user terminal of the user requesting home delivery, the phone book information is input, and the package name, delivery date and time and delivery of the home delivery request by the user After the previous input, information relating to delivery of the package is transmitted from the home delivery store terminal to the host computer via the network.

  The home delivery store terminal of the present invention according to claim 8 is configured to output the parcel delivery slip of the parcel on the output device after the user inputs the parcel name, the delivery date and the delivery destination for which the parcel is requested for parcel delivery. Features.

  The delivery store terminal of the present invention according to claim 9 stores the user's telephone directory information in a membership card issued by the delivery company and capable of writing and reading information by a computer, and the telephone of the membership card Input is made by reading the book information with a card reader.

  The home delivery store terminal of the present invention according to claim 10 is either a monthly sales or a yearly sales of the home delivery company in conjunction with an input of a package name, a delivery date and a delivery destination for the delivery requested by the user. It is characterized by the creation of business data.

  The host computer of the present invention according to claim 11 is a host computer that is connected to a delivery shop terminal and a delivery center having jurisdiction over the delivery via a network, and manages a delivery service, from the delivery shop terminal via the network Receives and registers package delivery information sent in step (a), selects a delivery center closest to the package delivery destination based on the package delivery information, and receives a notification that the package has been collected from the delivery center. After receiving the notification, the user terminal is notified of the delivery date of the package.

  The host computer according to a twelfth aspect of the present invention is characterized in that, after receiving the delivery date and time of the package, the host computer accepts the notification when receiving a notification for changing the delivery date and time of the package from the user terminal.

  The delivery control program of the present invention according to claim 13 is connected to a host computer that manages delivery service and a delivery center that controls delivery via a network, and a delivery shop terminal that is connected to a user terminal by wireless communication The function executed above and receiving the telephone directory information stored in the user terminal by wireless communication from the user terminal, and accepting the package name input, delivery date and delivery destination designation by the user And a function of outputting the package delivery slip of the package by an output device, and a function of transmitting information relating to delivery of the package to the host computer via a network.

  The delivery control program of the present invention according to claim 14 is connected to a delivery company terminal of a delivery company, a host computer that manages delivery service, and a delivery center terminal that manages delivery via a network, The user terminal is a home delivery control program executed on the home delivery store terminal and the host computer of the home delivery system connected by wireless communication, and the home delivery control program of the home delivery store terminal is the user terminal. A function for receiving the phone book information stored in the user terminal by wireless communication from the user terminal, a function for accepting and inputting a package name input, a delivery date and time and a delivery destination designation by the user, A function for outputting a delivery slip with an output device, and a device for transmitting information relating to delivery of the parcel to the host computer via a network And the delivery control program of the host computer accepts and registers the delivery information of the package transmitted from the delivery store terminal via the network and the delivery of the package based on the delivery information. A function of selecting a delivery center closest to the destination, a function of receiving a notification that the package has been collected from the delivery center, and a function of notifying the user terminal of the delivery date of the package after receiving the notification. It is characterized by performing.

  According to the home delivery system, home delivery store terminal, host computer, and home delivery control program of the present invention, the following effects are achieved.

  First, after the user requests delivery, it is possible to receive notification of the scheduled delivery date of the package from the delivery company in advance. In addition, even when the delivery date and time when the user is notified is not convenient, the delivery date and time can be freely changed according to the convenience of the user. For this reason, delivery is not performed when the user is absent, and the burden on the delivery company can be reduced.

  Secondly, when a user requests delivery, the user can input information necessary for the request into the delivery store terminal, so that the user does not need to create a delivery slip by hand and saves the user's trouble. . In addition, it is possible to save time and trouble for the courier company to read disturbed characters that are difficult to read.

  Third, since the delivery arrangement in the delivery company can be performed in conjunction with the information input to the delivery shop terminal by the user, the burden on the delivery company can be greatly reduced. In addition, by creating business data such as monthly sales data for delivery companies and sales data for each store in conjunction with information input to the delivery shop terminal by the user, the delivery company can enter data for creating business data. The burden on the courier service can be greatly reduced.

  Preferred embodiments of the present invention will be described below in detail with reference to the drawings.

  FIG. 1 is a block diagram showing a configuration of a home delivery system according to an embodiment of the present invention. In the following, stores that handle home delivery are abbreviated as home delivery stores.

  Referring to FIG. 1, the user terminal 10 is connected to the home delivery store terminal 30 by wireless communication 20. The home delivery store terminal 30 is connected to the host computer 40 and the delivery center terminal 50 via the network 100.

  The user terminal 10 is a terminal such as a mobile phone having wireless communication means, a display unit, and an operation unit, and has a telephone directory function capable of registering a name, an address, a telephone number, and an e-mail address. Communication can be performed between the user terminal 10 and the home delivery store terminal 30 by wireless communication 20 such as infrared communication (IrDA), Bluetooth, and wireless LAN.

  The home delivery store terminal 30 is installed in a home delivery store and includes a display device 31, an input device 32, and an output device 33. At the home delivery store terminal 30, the user can operate the input device 32 while looking at the display device 31, and can print a home delivery slip on the output device 33.

  The input device 32 inputs data to the home delivery store terminal 30. In addition, the user can select and operate the package information and the method of contacting the delivery destination.

  The host computer 40 is a computer that manages the home delivery system. When the delivery of the package is registered in the host computer 40 from the delivery shop terminal 30 via the network 100, the host computer 40 notifies the delivery center 50 when the package is collected at the delivery center 50 closest to the delivery destination. Upon receipt, the user terminal 10 can be notified of the delivery date of the package.

  The delivery center terminal 50 delivers packages within the district under jurisdiction.

  Next, the operation according to the present embodiment will be described in detail with reference to the drawings. Here, an example in which a user sends a package from a travel destination to his / her home will be described. In the following description, it is assumed that the network 100 is the Internet.

  FIG. 2 is a diagram illustrating an example of phone book information registered in the user terminal 10 according to the present embodiment. The information example in FIG. 2 is information about the user himself / herself, but a plurality of other phone book information is registered.

  FIG. 3 is a flowchart showing the flow of processing of the home delivery system according to the present embodiment.

  Referring to FIG. 3, the user goes to the home delivery store, selects the phone book information necessary for the requester information and the delivery destination information from the phone book information of the user terminal 10, and then installs the information in the store. To the home delivery store terminal 30 by wireless communication 20 such as IrDA (step 301).

  The delivery shop terminal 30 receives the requester information from the user terminal 10 and displays it on the display device 31 (step 302).

  FIG. 4 is a diagram illustrating an example of a home delivery reception screen displayed on the display device 31 of the home delivery store terminal 30 according to the present embodiment.

  Below, it demonstrates with reference to FIG. 4 as needed.

  Referring to FIG. 3, the user confirms the requester information and the delivery destination information shown in FIG. 4 displayed on the display device 31 of the home delivery store terminal 30 (step 303).

  Next, the user operates the input device 32 to select the package type, select the prior contact notification means, and confirm the delivery date and time using the pull-down menu shown in FIG. 4 (step 304).

  In the confirmation of the delivery date and time, when the user selects a search button displayed on the display device 31, a delivery date inquiry is transmitted from the home delivery store terminal 30 to the host computer 40 (step 305).

  The host computer 40 that has received the inquiry from the home delivery store terminal 30 confirms the requester information, the home delivery store terminal information, and the distribution route information, determines the delivery date and time, and returns the result to the home delivery store terminal 30 (step 306). .

  Receiving the delivery date and time, the home delivery store terminal 30 issues an instruction to display the delivery date and time on the reception screen shown in FIG. 4 displayed on the display device 31 (step 307).

  The display device 31 that has received the delivery date / time display instruction from the home delivery store terminal 30 displays the information with the added delivery date / time displayed on the delivery date / time confirmation screen of FIG. 4 (step 308).

  The user who confirmed the delivery date and time on the display device 31 operates the input device 32 to select a request button (step 309).

  Upon receiving the delivery request, the home delivery store terminal 30 assigns an inquiry number and issues an instruction to display the inquiry number on the display device 31 (step 310).

  Receiving the inquiry number display instruction, the display device 31 displays the inquiry number on the home delivery acceptance screen of FIG. 4 (step 311).

  At the same time, the home delivery store terminal 30 issues a slip printing instruction to the output device 33 (step 312).

  The output device 33 that has received the slip printing instruction from the home delivery store terminal 30 prints the home delivery slip (step 313).

  Next, the home delivery store terminal 30 transmits information related to delivery to the host computer 40 (step 314).

  The host computer 40 that has received the information on delivery selects the district delivery center closest to the delivery destination and notifies the delivery center terminal 50 (step 315).

  Upon receiving the notification, the delivery center terminal 50 registers the package with the received inquiry number and waits for a collection check (step 316).

  When the package is collected at the distribution center, the distribution center terminal 50 detects that the package has passed and notifies the host computer 40 (step 317).

  The host computer 40 that has received the package collection notification creates an e-mail for pre-delivery notification and notifies the user terminal 10 (step 318).

  FIG. 5 is a diagram illustrating an example of an e-mail for performing advance notification of delivery according to the present embodiment.

  The user receives the e-mail at the user terminal 10 and confirms that it will be delivered to the designated delivery destination soon. However, when changing the delivery date and time, a change notification is returned by e-mail, telephone or the like (step 319).

  The host computer 40 that has received the delivery date change notification of the user notifies the delivery center terminal 50 of the change of the delivery date (step 320).

  When the delivery center terminal 50 accepts the change of the delivery date and time (step 321), the delivery person in the delivery center who has confirmed the delivery date change information delivers it to the user's designated location at the designated date and time.

  According to the embodiment described above, after the user requests delivery, it is possible to receive notification of the scheduled delivery date of the package from the delivery company in advance. In addition, even when the delivery date and time when the user is notified is not convenient, the delivery date and time can be freely changed according to the convenience of the user. For this reason, there is no re-delivery due to delivery in the absence of the user, and the burden on the delivery company can be reduced.

  Next, a second embodiment of the present invention will be described.

  FIG. 6 is a block diagram showing the configuration of the home delivery system according to the embodiment of the present invention.

  In this embodiment, the delivery company and the user make a contract, and the delivery company issues a membership card 15 in which the destination frequently used by the user is stored. In the first embodiment, the user transmits the phone book information from the user terminal 10 to the home delivery store terminal 30 by wireless communication. However, in this embodiment, a bar code, a magnetic card, The telephone directory information is written on the membership card 15 made with an IC card or the like. The home delivery store terminal 30 includes a card reader 35 that can read information from the membership card 15, so that the phone book information can be read from the membership card 15.

  In the present embodiment, the user carries the membership card, first reads the membership card information into the card reader 35 at the time of convenient delivery, and inputs the phone book information to the delivery shop terminal 30.

  After the user inputs the phone book information, the flow is the same as that of the first embodiment shown in step 302 and after in FIG.

  In the above embodiment, the user always carries the membership card 15, but the membership card 15 can be directly attached to an article requested to be sent as a tag. This eliminates the need for the user to carry the membership card 15 after requesting delivery to a delivery store. As an example of usage, it is possible to attach a membership card to a golf bag or the like and use it for a round trip between a home and a golf course handling home delivery.

  In the first embodiment, the phone book information entered by the user by wireless communication and the information entered by the home delivery store terminal 30, and in the second embodiment, the user enters the phone book information of the membership card, The user makes a request for home delivery based on information input at the home delivery store terminal 30. In these embodiments, a delivery request slip is printed in conjunction with an input at the time of a user's delivery request, and delivery arrangements are also made within the company. For this reason, it is not necessary for the delivery company to input the delivery slip printing or the delivery arrangement within the delivery company, and the burden on the delivery company can be reduced.

  Further, business data such as monthly sales data, sales data by year, sales data by store, and the like can be created in conjunction with the input at the time of the user's home delivery request. By doing so, the courier is not required to input data for creating business data, and the burden on the courier can be greatly reduced.

  The home delivery store terminal 30 according to the present invention executes the home delivery control program (application) 70 for executing the above-described means at the home delivery store terminal 30 which is a computer processing unit as well as realizing the operation in hardware. Therefore, it can be realized by software. The home delivery control program 70 is stored in a recording medium such as a magnetic disk, a semiconductor memory, or the like, and is loaded from the recording medium to the home delivery store terminal 30 to control the operation thereof, thereby realizing each function described above.

  The present invention has been described above with reference to a plurality of preferred embodiments. However, the present invention is not necessarily limited to the above embodiments, and various modifications can be made within the scope of the technical idea. .

It is a block diagram which shows the structure of the home delivery system by the 1st Example of this invention. It is a figure which shows an example of the telephone directory information registered into the user terminal by 1st Example of this invention. It is a flowchart which shows the flow of a process of the home delivery system by the 1st Example of this invention. It is a figure which shows an example of the delivery service acceptance screen displayed on the display apparatus of the delivery service store terminal by 1st Example of this invention. It is a figure which shows an example of the email which performs prior notification of the delivery by the 1st Example of this invention. It is a block diagram which shows the structure of the delivery system by the 2nd Example of this invention.

Explanation of symbols

10: user terminal 15: membership card 20: wireless communication 30: home delivery store terminal 31: display device 32: input device 33: output device 35: card reader 40: host computer 50: delivery center terminal 70: home delivery control program 100 :network

Claims (14)

A home delivery store terminal of a home delivery company, a host computer that manages home delivery operations, and a delivery center terminal that controls delivery are connected via a network, and the home delivery store terminal and the user terminal are connected by wireless communication. A system,
Input the phone book information to the home delivery store terminal by wireless communication from the user terminal of the user requesting home delivery;
After input by the user to the parcel store terminal of the parcel name, delivery date and time, and delivery destination for requesting the parcel delivery,
Registering information on delivery of the package from the home delivery store terminal to the host computer via the network,
When the package is collected at the delivery center closest to the package delivery destination,
Notifying the host computer of the collection of the package from the distribution center,
After the notification, the home delivery system notifies the delivery date of the package from the host computer to the user terminal.   After the user inputs the name, delivery date and time, and delivery destination of the package requesting the delivery to the delivery store terminal, the package delivery slip of the package is output by an output device connected to the delivery store terminal The home delivery system according to claim 1.   When a notification for changing the delivery date of the package is transmitted from the user terminal to the host computer after the delivery date of the package is notified, the host computer accepts the notification for changing the delivery date. The home delivery system according to claim 1 or 2.   A card in which the phone book information of the user is stored in a membership card issued by the home delivery company and capable of writing and reading information by a computer, and the phone book information of the membership card is connected to the home delivery store terminal The home delivery system according to any one of claims 1 to 3, wherein the home delivery system is read by a reader and inputted to the home delivery store terminal.   5. The delivery system according to claim 4, wherein the membership card is used as a tag indicating a delivery destination to be attached to a package for which delivery is requested.   Monthly sales data of the courier that manages the store by the delivery store terminal in conjunction with the input of the package name requested by the user, delivery date and time, and delivery destination to the delivery store terminal, or The delivery system according to claim 1 or 2, wherein any one of the business data of yearly sales data is created. Via a network, connected to a host computer that manages delivery service and a delivery center terminal that manages delivery, the user terminal is a delivery shop terminal connected by wireless communication,
Receiving wireless communication from the user terminal of the user requesting home delivery, the phone book information is entered,
After the user inputs the package name, delivery date, and delivery destination for the delivery request,
Information on delivery of the package is registered in the host computer via the network from the home delivery store terminal.   8. The delivery store terminal according to claim 7, wherein after the package name requested by the user, the delivery date and time, and the delivery destination are input, the delivery slip of the package is output by an output device. .   The user's phone book information is stored in a membership card issued by the courier and can be written and read by a computer, and input by reading the phone book information of the membership card with a card reader. The home delivery store terminal according to claim 7 or claim 8, wherein:   The user creates business data for either monthly sales or yearly sales of the courier in conjunction with input of a package name, delivery date and time and a delivery destination requested by the user. The home delivery store terminal according to claim 7 or 8. A host computer that is connected to a delivery store terminal and a delivery center having jurisdiction over delivery via a network, and manages a delivery service.
Receive and register package delivery information sent from the delivery store terminal via the network,
Based on the delivery information, select a delivery center closest to the package delivery destination,
Receive notification from the delivery center that the package has been collected,
After receiving the notification, the host computer is notified of the delivery date and time of the package to the user terminal.   The host computer according to claim 11, wherein after receiving the delivery date and time of the package, when receiving a notification for changing the delivery date and time of the package from the user terminal, the host computer accepts the communication. It is connected to the host computer that manages the delivery service via the network and the delivery center that manages the delivery, and the user terminal is executed on the delivery shop terminal connected by wireless communication.
A function of receiving phone book information stored in the user terminal by wireless communication from the user terminal;
A function of accepting and inputting a package name input, a delivery date and a delivery destination by the user;
A function of outputting the parcel delivery slip of the luggage with an output device;
A home delivery control program for executing a function of registering information relating to delivery of the package to the host computer via a network. A home delivery store terminal of a home delivery company, a host computer that manages home delivery operations, and a delivery center terminal that controls delivery are connected via a network, and the home delivery store terminal and the user terminal are connected by wireless communication. A delivery control program executed on the delivery shop terminal and the host computer of the system,
The home delivery control program of the home delivery store terminal is
A function of receiving phone book information stored in the user terminal by wireless communication from the user terminal;
A function of accepting and inputting a package name input, a delivery date and a delivery destination by the user;
A function of outputting the parcel delivery slip of the luggage with an output device;
Execute a function of registering information relating to delivery of the package to the host computer via a network;
The home delivery control program of the host computer is
A function of accepting and registering parcel delivery information transmitted via the network from the parcel store terminal;
A function for selecting a delivery center closest to the delivery destination of the package based on the delivery information;
A function of receiving notification from the delivery center that the package has been collected;
A delivery control program for executing a function of notifying a delivery date and time of the package to the user terminal after receiving the notification.

Images