JP4199077B2 - Printing service system - Google Patents

Description

  The present invention relates to a printing service system and a printing service program, and in particular, in a restaurant ordering system, a printing service system for receiving data such as a photograph from a customer who visits the store, and printing and providing the received data. The present invention relates to a print service program.

  In JP-A-2002-351777, as shown in FIG. 1 of the publication, data to be printed is transmitted from a portable terminal (user terminal) to an ASP server, and the data is printed on an external printer that can access the ASP server. A service providing system is disclosed. For example, a station hall, a kiosk, a government office, a restaurant, and the like are listed as installation locations of printers to be printed out. However, various locations are merely considered as locations for receiving already designated images.

  However, if you come to a restaurant, especially a restaurant like a casual pub, you want to print out the photos you want while taking a list of photos on the spot and viewing the list. . Rather than determining the number of photos in advance on a small screen of a mobile phone, I would like to place an order for printing after comparing multiple photos on a larger terminal screen. In addition, the user wants to show an image to a person who does not have a mobile phone, but usually does not give a mobile phone to another person.

  In addition, even if you decide on a photo you want to send and send it to the server, you will need to visit a photo-dedicated counter to receive the photo. Charges were made and it was cumbersome.

Also, the restaurant side needs a photograph-enabled employee at the counter, or a regular order for food and drinks and a separate reception for photograph orders, and providing services to the audience increases the flow of employees. This is a problem in terms of efficiency. Separate management of payments was inefficient.
JP 2002-351777 A

  According to the content disclosed in Japanese Patent Laid-Open No. 2002-351777, a printer that prints out data transmitted from a mobile terminal can be installed in a restaurant such as a restaurant. However, according to the contents disclosed in Japanese Patent Application Laid-Open No. 2002-351777, it is not possible to accept data such as photos that a customer wants to print in the same manner as a menu order of a restaurant, or to distribute or pay to a customer seat. In other words, service provision is not incorporated in a restaurant ordering system (a system with menu order reception, cooking instructions, serving, and payment processing).

The present invention, as described above has been made to solve the problems, in a restaurant ordering system receives the data, such as pictures from customers, print and deliver the received data It is intended to obtain a print service system and printing service program that.

  The printing service system according to the present invention includes a processing unit for receiving customer print request data from a terminal, and a print request for storing the print request data received by the processing unit with a customer terminal ID for designating the customer terminal. A data storage means, a list transmission means for sending a print request data list corresponding to a guest terminal ID of the passenger terminal in response to a print request data list request from the passenger terminal, a print request from the passenger terminal A store server that includes a print instruction unit that issues an instruction to print the print execution data identified from the print request data list, and a reception unit that receives the print request data transmitted from the customer. Transmission means for transmitting the received print request data to the store server, print request data corresponding to the customer terminal ID based on a customer print request Display means for displaying as a list, and has an audience terminal having a, order acceptance means for accepting a designation of print execution data to be printed from the printing request data list to which the display means has displayed.

  Further, the order receiving means for receiving the print execution data with the attendant terminal ID from the store server, the print execution data received by the order receiving means is displayed together with the passenger terminal ID, and specific print execution data is designated. In this case, the print instruction means includes a kitchen terminal provided with order display means for issuing a print instruction of print execution data.

  Further, a print data list request means for requesting the store server for a print request data list accumulated for each passenger terminal ID, a print request data display means for displaying print request data for each passenger terminal ID, and print request data. It has a POS terminal provided with a transmission / reception means that accepts a request to store for each customer ID, attaches a customer ID to print request data, and requests the store server to store for a certain period of time. is there.

  Further, the order receiving means of the passenger seat terminal receives a designation to transmit specific print request data to another passenger seat terminal from the displayed print request data list, and the print request data storage means of the store server Is characterized in that, based on the designation from the customer that transmits specific print request data to another customer terminal, the customer terminal ID of the other customer terminal is attached to the corresponding print request data stored. To do.

  The printing service program according to the present invention includes a designation receiving step for receiving print request data from a customer or designation of print data to be printed, and the received print request data with a seat terminal ID for designating the seat terminal. A print request data storage step for storing the print request data, a display step for displaying a list of print request data corresponding to the passenger terminal ID to receive the designation of the print data to be printed, and a list of print request data displayed by the display step An order receiving step for accepting designation of print execution data to be printed from the inside is executed by the computer.

  The print service system and print service program of the present invention can receive data such as photographs from a customer in a restaurant ordering system, and can print and provide the received data.

Embodiment 1 FIG.
In the present embodiment, a print service system that receives data such as photographs from a mobile terminal of a customer who has visited the store and prints / provides the received data in the restaurant ordering system will be described.

  FIG. 1 and FIG. 2 are system configuration diagrams for realizing a print service system linked with a restaurant ordering system in the present embodiment. In FIG. 1, a store server 1 is installed in a restaurant store, and a printer 2 that prints print execution data is connected to the store server 1. The accounting POS 3 transmits / receives order information for each table to / from the store server 1. In each customer seat table, a customer seat terminal 4 is installed, and the store server 1 and the customer seat terminal 4 transmit and receive order information and print request data. The passenger terminal 4 displays the print request data as a thumbnail, and receives an order and a print instruction from the customer.

  The kitchen terminal 5 is installed for each cooking menu in the restaurant, and the store server 1 classifies the orders from the passenger seat terminal 4 for each cooking menu, and sends order information to the kitchen terminal 5 for cooking instructions in the kitchen. Send. The cooking menu can be classified for each restaurant. For example, the cooking menu is classified into a water station for cooking drinks, a baking station for cooking pottery, a frying station for cooking fried food, and the like. Can be installed.

  The mobile terminal 6 may be brought by a customer who came to the store, or may be provided in a restaurant. The print request data may be an image such as a photograph, text, etc., but is assumed to be stored in the mobile terminal 6. The mobile terminal 6 can be configured by a mobile phone, a camera-equipped mobile phone, a PHS (Personal Handyphone System), a PDA (Personal Digital Assistance), or the like. In the present embodiment, it is assumed that the print request data is photo data transmitted from the mobile terminal 6.

  The print request data stored in the portable terminal 6 is transmitted to the passenger seat terminal 4. As a transmission method, infrared communication, wireless communication, or transmission by mounting a memory card can be considered. The passenger terminal 4 can have different device configurations depending on the transmission / reception method, and can also be configured to support a plurality of transmission / reception methods.

  If the restaurant is a chain store, the host server 7 is installed in the head office or the like, and may be installed in the restaurant store. It manages the sales situation at each store. Menu information for each season is periodically transmitted from the host server 7 to the store server 1. The store server 1, the printer 2, the POS 3, the passenger seat terminal 4 and the kitchen terminal 5 are connected by some kind of communication network in the restaurant, and the store server 1 and the host server 7 are connected by a communication network such as a public network. .

  FIG. 2 shows the store server 1, the POS 3, the passenger seat terminal 4, and the kitchen terminal 5 in detail in the configuration of the present embodiment. In the store server 1, order processing means (processing means) 11 for receiving image data from the passenger terminal 4, and the photo data received by the order processing means 11 are stored in a table number (customer terminal ID) determined for each passenger terminal 4. ) Is added and stored. Photo storage means (print request data storage means) 12 is provided. Furthermore, a print instruction unit 13 for issuing an instruction to print photo data specified in response to a print request from the passenger seat terminal 4; an order transmission unit 14 for transmitting order information in response to an order transmission request from the POS 3; A list transmission means 15 is provided for transmitting a photo data list corresponding to the table number of the passenger seat terminal 4 to the passenger seat terminal 4 in response to a photo data list request from the passenger seat terminal.

  The order processing means 11 stores the order information for each passenger seat table in the table-specific information file 16, and the order transmission means 14 refers to the table-specific information file 16 and the photo data file 17 in response to a request from the POS 3. Send order information and photo data list for each audience table. Further, the order transmission means 14 issues a storage instruction for a certain period to the photo data file 17 in response to a request from the POS 3.

  The photograph storage means 12 stores the photograph data transmitted from the passenger seat terminal 4 in the photograph data file 17, and the print instruction means 13 and the list transmission means 15 refer to the photograph data file 17 to issue a print instruction, Send a list of photo data. The common menu information file 18 stores a common menu that is transmitted and updated from the host server 7 each time.

  The POS 3 also has an order requesting means (print data list requesting means) 23 that requests the store server for order information and a list of photograph data stored for each table number, and a photograph for displaying the photograph data stored for each table number. Data display means (print request data display means) 24, a transmission / reception means 25 that accepts a request to store photo data for each customer ID, requests the store server 1 to store the photo data with a customer ID attached for a certain period of time It has.

  Further, the passenger seat terminal 4 corresponds to the table number based on the receiving means 19 for receiving the photo data transmitted from the portable terminal 6, the transmitting means 20 for transmitting the received photo data to the store server 1, and the print request of the customer. Display means 21 for displaying photo data as a list, and order receiving means 22 for receiving designation of photo data to be printed from the photo data list displayed by the display means 21 are provided.

  The order receiving means 22 can accept the designation to transmit specific photo data to another passenger table from the displayed photo data list. At that time, the photo storage means 12 of the store server 1 adds the table number of another customer seat table specified by the customer to the corresponding photo data stored in the photo data file 17.

  On the kitchen terminal 5, the order receiving means 26 for receiving the photo data with the table number from the store server, the photo data received by the order receiving means 26 are displayed together with the passenger terminal ID, and the specific photo data is designated. The print instruction means 13 of the store server 1 is provided with an order display means 27 for issuing a print instruction. The print instruction unit 13 instructs the printer 2 to print photo data in response to a print instruction from the order display unit 27. Note that the order includes not only photo data but also normal food and drink, and the feature of this embodiment is that photo data can be printed so that normal food and drink can be ordered.

  Next, the structure of the file will be described. FIG. 3 shows the structure of the common menu information file 18. The common menu information file 18 stores menus and prices for each menu category. Necessary items such as recommended information can be designated as required by the restaurant. As described above, the common menu information file 18 is transmitted from the host server 7 as a common menu.

  FIG. 4 shows the structure of the table-specific information file 16, and stores orders for each audience table and the number of orders. In the table-specific information file 16, the same data is held while the same customer eats and drinks at the audience table, and after the customer settles, the information of the corresponding table number is deleted.

  FIG. 5 shows the structure of the photo data file 17, and stores the photo data transmitted from the portable terminal 6 for each table number. Further, as described above, when the photo data is transmitted to another seat table designated by a certain customer, the table number is also stored. In the photo data file 17 shown in FIG. 5, the table number is stored in the item whose item name is “table number 2”. A specific customer can also be configured so that one photo data can be transmitted to a plurality of audience table. At that time, not only “table number 2” but also “table number 3”, “table number 4”. A plurality of items may be set.

  The flag indicates whether or not to store for a certain period. For example, “1” indicates that the designation to store is accepted. When the flag is set to “1” and stored for a certain period, the owner of the photo data is specified by the customer ID, and the end date (or date and time) of the certain period is designated as the erasure date. The fixed period can be uniquely determined by the system, for example, three months. When the transmission / reception means 25 of the POS 3 accepts the storage request of the photo data from the customer who transmitted the photo data, the flag is set to “1”, and the customer Register ID and erasure date.

  FIG. 6 is a diagram showing transition of a display display screen displayed on a display device (not shown) of the passenger seat terminal 4. The display device is a touch panel and also serves as an input device. First, the “menu order” screen 31 is displayed, and an order for food and drink is received together with the number of orders. When the “photo” button is pressed, the process proceeds to the “selection screen” 32 to accept the selection of “photo acceptance” or “photo print”. When “photo acceptance” is selected, a “photo acceptance” screen 33 is displayed and a photo is received from the mobile terminal 6. In FIG. 6, as an example, a photograph is received by infrared communication. On the “Receive Photo” screen 34, a message indicating that a photo has been received is displayed, the photo data is temporarily stored, and whether to continue transmission of the next photo data or to instruct to print a photo Accept.

  When “Print Photo” is selected on the “Select Screen” 32, a “Print Photo” screen 35 is displayed. On the “print photo” screen 35, the list transmission means 15 of the store server 1 displays a list of photo data with the same table number corresponding to the audience table. That is, the photograph data in which the corresponding table number is stored in “table number” or “table number 2” of the photograph data file 17 is displayed as a list. When a photo printing instruction is received on the “photo reception” screen 34, a “photo printing” screen 35 is also displayed.

  On the “Print Photo” screen 35, the customer prints together with the number of pieces of photo data that he / she wants to print and have on paper from a list of photos (including photos sent from other customer seat tables) sent from the same customer seat table. ,specify. In addition, it is possible to specify that the photograph data is transmitted to the passenger terminal 4 of the other passenger table, and when the “Send to other table” button is pressed, the “Send Photo” screen 36 is displayed, and the photograph to be transmitted and the transmission Accept input of table number.

  Next, FIG. 7 shows a “cooking instruction” screen 41 displayed on a display device (not shown) of the kitchen terminal 5. As described above, the kitchen terminal is installed for each cooking menu in the restaurant. When a print instruction for photo data is issued to the water station, the flow of employees often becomes the same as that of drinks, and the print service system in this embodiment is included in the ordering system of existing restaurants. Easy to incorporate. Therefore, the “cooking instruction” screen 41 in FIG. 7 is configured to issue a photo print instruction to the water station. The display device of the kitchen terminal 5 also serves as an input device and is a touch panel. When the drink is cooked and ready for serving, the drink is completed, and the person in charge of the drink touches the corresponding column. Then, a “layout instruction form” in which the menu and the place table number are printed is printed from a printer (not shown), and the corresponding line disappears from the screen. Further, in the case of photo data, a print instruction is issued to the print instruction means 13 by accepting the touch of the corresponding line, a “layout instruction form” is issued as in the menu, and the corresponding line disappears from the screen. Thereafter, the person in charge of drink preparation goes to the printer 2 to pick up the printed paper and takes it to the audience table corresponding to the table number. As described above, after the person in charge of drink preparation gives a print instruction and goes to the printer 2 to pick up the printed matter, it is easy to match the print request with the printed matter even if the table number is not described on the printed matter. . Of course, the table number may be printed on the printed matter. The “warning”, “order time”, and “waiting time” fields on the “cooking instruction” screen 41 are items on the normal “cooking instruction” screen 41. As the “waiting time” becomes longer, By indicating a warning mark or the like in “Warning”, forgetting to cook can be prevented.

  Next, the processing flow of the present embodiment will be described with reference to the flowcharts of FIGS. FIG. 8 is a flowchart showing a process of transmitting and receiving photographic data at the passenger seat terminal 4. The display means 21 displays the “menu order” screen 31 shown in FIG. 6. When the “photo” button is pressed, the display means 21 moves to the “selection screen” 32 and either “reception of photo” or “photograph”. The selection of “print” is accepted (step S1). When the reception means 19 selects “accept photo”, it receives photo data from the portable terminal 6 and temporarily stores the photo data in a storage device (not shown) of the passenger seat terminal 4 (step S2). In addition, the order receiving means 22 may receive the order of food and drink (step S3), and the store server 1 combines the received photograph and the order of food and drink received by the transmitting means 20 in one order. (Step S4).

  FIG. 9 is a flowchart showing photo data transmission and order reception processing in the store server 1. When the order processing means 11 receives photo data or an order from the passenger seat terminal 4 (step S11), it discriminates between the photo data and the order and stores the order in the table-specific information file 16 (step S12). The photograph data is stored in the photograph data file 17 together with the table number (step S13).

  FIG. 10 is a flowchart showing a flow of processing when the passenger seat terminal 4 requests photo data printing. A food order is received on the “menu order” screen 31 shown in FIG. 6, and a photo print instruction is received at the transition of the “selection screen” 32 and the “print photo” screen 35 (steps S 21 and S 22). The photo print instruction and the order for food and drink are transmitted to the store server 1 together with the table number (step S23), and the order processing means 11 for each table number, the order in the table-specific information file 16 and the photo data in the photo Store in the data file 17 (step S24). This is the same as the processing shown in steps S12 and S13. That is, it is possible to carry out the same operation as the order for food and drink at the time of transmission of photo data and at the time of print request.

  Next, the order transmitting unit 14 refers to the table-specific information file 16 for the newly stored order according to the instruction from the order processing unit 11, and transmits the order information to the kitchen terminal 5 (step S25). At this time, as described above, only the order corresponding to each kitchen terminal 5 is transmitted, but all orders may be transmitted to all the kitchen terminals 5.

  The order receiving means 26 and the order display means 27 of the kitchen terminal 5 receive the order information transmitted from the store server 1 and display it for each table number (step S26). When the photo data is selected on the touch panel, the order display means 27 of the kitchen terminal 5 issues a photo data print instruction to the print instruction means 13 of the store server 1 (step S27). The photograph data is printed on the printer 2 (step S28).

  FIG. 11 is a flowchart showing the flow of accounting processing at POS3. In order to perform accounting at the POS 3, when an input of a table number is received from an input means (not shown), the order transmission means 14 of the store server 1 is requested for the order of the corresponding table number and a list of photograph data (step S31). ). The order transmitting means 14 refers to the table-specific information file 16 and the photo data file 17 in response to a request from the POS 3, and transmits the order information and photo information of the corresponding table to the POS 3 (step S32). The transmission / reception means 25 of the POS 3 receives the order information and the photo information, displays them on the display device (not shown) of the POS 3 (step S33), and stores the photo data transmitted to the corresponding passenger seat terminal 4 to the customer. Confirm whether to keep. When receiving a request to store the photo data from the customer, a photo storage instruction is transmitted to the store server 1 together with the customer ID (step S34), and the order transmitting means 14 of the store server 1 stores the photo data file 17 The customer ID is input to the corresponding photo data stored in the. Further, the above-mentioned flag is set to “store for a certain period”, and an erasure date is designated according to the storage period (step S35). If the restaurant has already issued a membership card or the like, the customer ID may be the customer ID, or a new customer ID may be allocated on the spot. The customer ID is input from the POS 3 by card reading or direct input. When the accounting is completed, the fact is communicated from the transmission / reception means 25 of the POS 3 to the order transmission means 14 of the store server 1, and the order information in the table-specific information file 16 of the corresponding table number is deleted. The photo information is stored in the photo data file 17 for a certain period.

  FIG. 12 is an example of photographic data printed by the printer 2. This is a photo 41 with a coupon, and some customer service is printed in advance on the mount, and the photo data is printed over it. In this way, with coupons, customers can expect to return to the store by showing the photo 41 with coupons when they visit the store next time, so that customers can expect to return to the store and use it as a promotional item. You can also.

  As described above, according to the present embodiment, in a restaurant ordering system, data such as photographs can be received from a mobile terminal of a customer who has visited the store, and the received data can be printed and provided. . That is, the printing service can be incorporated into an existing restaurant ordering system without changing the flow of employees.

  Furthermore, at the time of the customer's transaction, the information of the photo data corresponding to the passenger seat terminal 4 can be transmitted to the POS 3, and the customer ID can be attached according to the customer's request and stored for a certain period. For example, when it is stored for 3 months, if it revisits the store within that period, it can be printed again and the customer's revisit can be promoted.

1 is a system configuration diagram for realizing a print service system according to Embodiment 1. FIG. 1 is a system configuration diagram for realizing a print service system according to Embodiment 1. FIG. 3 is a file configuration diagram showing the structure of a common menu information file 18. FIG. It is a file block diagram which showed the structure of the information file 16 classified by table. 3 is a file configuration diagram showing the structure of a photo data file 17. FIG. It is the figure which showed the transition of the display display screen displayed on the display apparatus of the passenger seat terminal. It is the figure which showed the "cooking instruction | indication" screen 41 displayed on the display apparatus of the kitchen terminal 5. FIG. It is a flowchart which shows the process which transmits / receives photograph data in the passenger seat terminal. 5 is a flowchart showing photo data transmission and order reception processing in the store server 1. It is a flowchart which shows a process when photo data printing is requested | required with the passenger seat terminal. It is the flowchart which showed the accounting process in POS3. 3 is an example of photo data printed by the printer 2;

Explanation of symbols

  1 store server, 3 POS, 4 passenger seat terminal, 5 kitchen terminal, 11 order processing means (processing means), 12 photo storage means (print request data storage means), 13 print instruction means, 15 list transmission means, 19 reception means, 20 transmitting means, 21 displaying means, 22 order receiving means, 23 order requesting means, 24 photo data displaying means (print request data displaying means), 25 transmitting / receiving means, 26 order receiving means, 27 order displaying means.

Claims (3)

Processing means for receiving customer print request data from a passenger seat terminal connected via a communication network;
Print request data storage means for storing the print request data received by the processing means with a passenger seat terminal ID for designating the passenger seat terminal;
In response to a print request data list request from the passenger terminal, a list transmission means for transmitting a print request data list corresponding to the passenger terminal ID of the passenger terminal to the passenger terminal,
Print instruction means for issuing an instruction to print the print execution data specified from the print request data list in response to a print request from the passenger terminal;
A store server with
Receiving means for receiving print request data sent from a customer;
Transmitting means for transmitting the received print request data to the store server;
Display means for displaying, as a list, print request data corresponding to the passenger terminal ID based on the customer's print request;
Order accepting means for accepting designation of print execution data to be printed from the print request data list displayed by the display means;
A passenger terminal equipped with,
Order receiving means for receiving print execution data with the passenger terminal ID from the store server;
Order display means for displaying the print execution data received by the order receiving means together with the passenger terminal ID and issuing a print instruction for the print execution data to the print instruction means when specific print execution data is designated;
A kitchen terminal equipped with,
A printing service system comprising: Furthermore, a print data list request means for requesting the store server for a print request data list accumulated for each passenger terminal ID,
Print request data display means for displaying print request data for each passenger terminal ID;
A transmission / reception means for accepting a request to store the print request data for each customer ID, attaching the customer ID to the print request data, and requesting the store server to store the print request data for a certain period;
The print service system according to claim 1 , further comprising: a POS terminal including The order receiving means of the passenger terminal receives a designation to transmit specific print request data to another passenger terminal from the displayed print request data list,
The print request data storage means of the store server is configured such that, based on designation from the customer that transmits specific print request data to another passenger terminal, the stored print request data is stored in a passenger seat of another customer terminal. print service system as in claim 1 or 2, characterized in that subjecting also fit terminal ID.

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