JP2004206414A - Shopping system and method using internet - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a highly reliable Internet shopping system capable of accurately judging a commodity which a customer wants to buy. <P>SOLUTION: The shopping system has a WWW server 1 presenting a shopping site 1a allowing purchase of a commodity and input of its evaluation/impression on the Internet 10, client terminals 3<SB>1</SB>-3<SB>n</SB>capable of accessing to the shopping site 1a, and a DB server 2 managing sales quantity regarding the commodity, evaluation information regarding the evaluation/impression, and the number of points issued to the customer. The DB server 2 updates the sales quantity of the commodity and issues purchase points to the customer when the customer purchases the commodity, and when the customer inputs evaluation/impression of the purchased commodity, it stores the evaluation/impression and issues evaluation points to the customer. The WWW server 1 discloses the sales quantity and the evaluation/impression of the commodity on the shopping site 1a. <P>COPYRIGHT: (C)2004,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a system and a method for selling goods using the Internet.
[0002]
[Prior art]
In recent years, various services using the Internet have been provided. One of them is Internet shopping, in which goods can be purchased on the Internet.
[0003]
In Internet shopping, a user accesses a shopping site published on the Internet by an operator using a terminal owned by the user. The shopping site allows you to browse product information and purchase products. If there is a product you like, the user can use the required information (ID number, credit card number, product number, Method, payment method, etc.) to purchase the product. The purchased product will be delivered to the user at a later date.
[0004]
Information such as the actual number of products sold and evaluations and impressions of people who have actually used the products is very important for the user to purchase the products. However, Internet shopping systems typically do not collect or disclose such information. It should be noted that information about such product evaluation may be described in the electronic bulletin board system, but since the electronic bulletin board system can be written by anyone, the described content lacks credibility.
[0005]
Therefore, a system that can appropriately evaluate services and products has been proposed (see Patent Document 1). In this system, a user (recipient) evaluates a product by accessing an evaluation server managed by an operator from a terminal owned by the user. Specifically, after a predetermined authentication process, the user evaluates the product according to the evaluation form presented by the evaluation server. This evaluation information is transmitted to the evaluation server. Upon receiving the evaluation information, the evaluation server issues points to the user who has performed the evaluation. The evaluation information is widely disclosed to a third party, and the issued points are accumulated in association with information that can identify the user. For the user, a product according to the accumulated points or a substitute product is provided.
[0006]
According to the above-described evaluation system, by introducing the authentication processing and the point system, the user is actively invited to access the evaluation server, and accurate evaluation information is provided.
[0007]
[Patent Document 1]
JP 2002-230224 A
[0008]
[Problems to be solved by the invention]
As described above, the current Internet shopping system does not disclose the actual number of products sold or the accurate evaluation or impression of a person who has actually used the product. For this reason, the user lacks reliability in purchasing the product. In addition, since Internet shopping does not introduce a system such as discounting and issuance of redemption points, which is performed in an actual store, the system does not motivate users to purchase.
[0009]
The evaluation system described in Patent Literature 1 allows a user to see evaluation information on a product, but has the following problems.
[0010]
(1) Only evaluation information is made public, and the actual number of products sold is not made public. Therefore, the user cannot accurately determine which product is actually being sold.
[0011]
(2) The result of the first evaluation often changes later, or a new evaluation is often added. In this evaluation system, the evaluation of the product by the user is performed only once and cannot be performed a plurality of times. Therefore, such evaluation results cannot be disclosed as information. This is disadvantageous in accurately determining the product that the user wants to buy.
[0012]
(3) Since this evaluation system does not have the above-described system for discounting merchandise and returning points, it does not stimulate users' willingness to purchase.
[0013]
SUMMARY OF THE INVENTION An object of the present invention is to solve the above-mentioned problems, to provide a highly reliable Internet that can accurately judge a product that a user (customer) wants to buy and can motivate a user to purchase. It is to provide a shopping system and an Internet shopping method.
[0014]
Another object of the present invention is to provide a program for implementing such an Internet shopping method.
[0015]
[Means for Solving the Problems]
To achieve the above object, the Internet shopping system of the present invention comprises:
A WWW server that publishes a shopping site on the Internet where purchase of products and input of evaluations and impressions thereof are possible;
A client terminal used by a customer and capable of accessing the shopping site;
A DB server capable of managing the number of sales and evaluation information on the product and the number of points of the customer, and capable of communicating with the WWW server;
When the customer purchases the product on the shopping site using the client terminal, the WWW server sends the purchase information to the DB server, and the DB server sends the purchase information Update the number of sales of the product, issue purchase points to the customer, and add the issued purchase points to the number of points of the customer,
When the customer inputs the evaluation / impression of the purchased product on the shopping site using the client terminal, the WWW server transmits information of the input evaluation / impression to the DB server, A DB server storing the received evaluation / impression information as the evaluation information, issuing an evaluation point to the customer, and adding the issued evaluation point to the number of points of the customer;
The WWW server is characterized in that it is configured to publish at least the sales quantity and evaluation information on the product stored in the DB server on the shopping site.
[0016]
In the above case, the shopping site may be capable of executing the evaluation / impression of the purchased product by the customer a plurality of times.
[0017]
In addition, the shopping site is configured to be capable of inputting evaluations and impressions of a plurality of stores that provide the product,
When the customer uses the client terminal to input the evaluation / impression of the store providing the purchased product on the shopping site, the WWW server stores the input information of the evaluation / impression of the store in the DB. Server, and the DB server stores the received evaluation / impression information of the store as the evaluation information, and issues evaluation points to the customer. The issued evaluation points are the number of points of the customer. May be configured to be added.
[0018]
An Internet shopping method according to the present invention includes: a WWW server that publishes a shopping site on which the user can purchase a product and input his / her evaluation / impression on the Internet; a client terminal used by a customer that can access the shopping site; A sales method performed in a system having a DB server capable of communicating with the WWW server and managing a sales number and evaluation information regarding the product and a point number of the customer,
A first step in which the customer purchases the product on the shopping site using the client terminal;
A second step in which the WWW server transmits purchase information of the product to the DB server;
The DB server updates the sales number of the product based on the received purchase information, issues purchase points to the customer, and adds the issued purchase points to the customer's point number. Steps and
A fourth step in which the customer inputs an evaluation / impression of the purchased product on the shopping site using the client terminal;
A fifth step in which the WWW server transmits the input evaluation / impression information to the DB server;
A sixth step in which the DB server stores the received evaluation / impression information as the evaluation information, issues evaluation points to the customer, and adds the issued evaluation points to the number of points of the customer. When,
A seventh step of the WWW server publishing at least the sales quantity and evaluation information on the product stored in the DB server on the shopping site.
[0019]
In the above case, the customer may further include a step of inputting, on the shopping site, an evaluation / impression different from the evaluation / impression at least once, for the purchased product. A sixth step may be performed.
[0020]
Further, the shopping site is configured to be capable of inputting evaluations and impressions of a plurality of stores that provide the product,
A step in which the customer inputs an evaluation / impression of a store that provides the purchased product on the shopping site using the client terminal;
A step in which the WWW server transmits the input evaluation / impression information of the store to the DB server;
Storing the received evaluation / impression information of the store as the evaluation information, issuing the evaluation points to the customer, and adding the issued evaluation points to the number of points of the customer; May be further included.
[0021]
The program according to the present invention includes a WWW server for publishing a shopping site on the Internet where a product can be purchased and an evaluation / impression thereof can be input, a client terminal used by a customer and capable of accessing the shopping site, A program used in a system having a WWW server and a DB server capable of mutual communication, which manages sales numbers and evaluation information related to the number of points of the customer,
When the customer purchases the product on the shopping site using the client terminal, causes the computer of the WWW server to execute a process of transmitting the purchase information of the product to the DB server;
The DB server computer updates the sales quantity of the product based on the received purchase information, issues purchase points to the customer, and adds the issued purchase points to the customer's point number. Let it run
When the customer inputs the evaluation / impression of the purchased product on the shopping site using the client terminal, the computer of the WWW server performs a process of transmitting the input evaluation / impression information to the DB server. Let it run
The DB server stores the evaluation / impression information received from the WWW server as the evaluation information, issues evaluation points to the customer, and adds the issued evaluation points to the number of points of the customer. Computer
The computer of the WWW server is characterized by causing a computer of the WWW server to execute at least a process of publishing, on the shopping site, a sales number and evaluation information on the product stored in the DB server.
[0022]
In the above case, the shopping site may be capable of executing the evaluation / impression of the purchased product by the customer a plurality of times.
[0023]
Further, the shopping site is configured to be capable of inputting evaluations and impressions of a plurality of stores that provide the product,
When the customer uses the client terminal to input an evaluation / impression of a store providing the purchased product on the shopping site, a process of transmitting the input evaluation / impression information of the store to the DB server Is further executed by the computer of the WWW server,
The computer of the DB server stores the received evaluation / impression information of the store as the evaluation information, issues evaluation points to the customer, and adds the issued evaluation points to the number of points of the customer. May be further executed.
[0024]
In the present invention as described above, when a product is purchased, a purchase point is issued, an evaluation point for registering an evaluation / impression on the purchased product is issued, and each point is added as a customer's point number. As a result, the customer is motivated to purchase the product, and the customer actively evaluates the product.
[0025]
Since the number of products sold and their evaluations and impressions are published on the shopping site, customers can determine which products are actually being sold based on the number of sales and evaluations and impressions of the published products. While doing so, you can determine the weaknesses and strengths of the product. This also contributes to the improvement of reliability when purchasing the product.
[0026]
In the present invention, if the evaluation / impression of a purchased product can be input a plurality of times, the customer can register a different evaluation / impression or a new evaluation / impression at a later date. As a result, the evaluation / impression on the use of the product is also disclosed, so that the reliability at the time of purchasing the product is further improved. In addition, evaluation points are issued for the second and subsequent evaluations, so that customers actively evaluate products.
[0027]
According to the present invention, when the customer inputs the evaluation / impression of the store that provides the purchased product, not only the evaluation / impression of the product but also the evaluation / impression of the store handling the purchased product is a shopping site. Since it is disclosed on the above, the reliability at the time of product purchase is further improved. In addition, since evaluation points are issued for the evaluation of the store, the customer actively evaluates the store.
[0028]
When evaluating products and stores, the customer always visits the shopping site, so that there is an increased chance to browse and purchase the products published on the site again.
[0029]
BEST MODE FOR CARRYING OUT THE INVENTION
Next, an embodiment of the present invention will be described with reference to the drawings.
[0030]
The Internet shopping system according to the present invention browses information, such as how much of a sold product is actually purchased, and evaluations and impressions of a product determined by a consumer who actually purchased the product at a shopping site. It has functions that can be used. FIG. 1 shows an outline of an Internet shopping system according to an embodiment of the present invention.
[0031]
The Internet shopping system according to the present embodiment includes a WWW (World Wide Web) server 1 and a DB (database) server 2 managed by an operator, and a client terminal 3 owned by each customer. ₁ ~ 3 _n And WWW server 1, DB server 2, and client terminal 3 ₁ ~ 3 _n Is a computer system having a communication function, a storage device for storing programs and the like, an input device such as a keyboard and a mouse, a display device such as a CRT and an LCD, a communication device such as a modem for communicating with the outside, It is configured by a control device that receives an input from an output device such as a printer and an input device and controls operations of a communication device, an output device, and a display device.
[0032]
WWW server 1 and client terminal 3 ₁ ~ 3 _n Can communicate with each other via the Internet 10. Specifically, the WWW server 1 publishes a shopping site (homepage) 1 a on the Internet 10 and ₁ ~ 3 _n Can access the published shopping site 1a.
[0033]
The DB server 2 stores user information 2a and product information 2b. The user information 2a is information on a customer who uses the shopping site 1a, and includes, for example, a customer ID and a password, a purchase point issued when purchasing a product, an evaluation point issued when an evaluation is input, and the like. The merchandise information 2b is information related to merchandise published on the shopping site 1a, and includes information such as a merchandise name, a merchandise code, and a price, as well as the actual number of sales and evaluation information for each merchandise.
[0034]
Next, the operation of the Internet shopping system will be briefly described. Here, the client terminal 3 ₁ The operation in the case where the customer A who is the owner of the product purchases a product on the shopping site 1a will be described as an example.
[0035]
The customer A first has the client terminal 3 ₁ Is used to access the shopping site 1a, where necessary information is entered and customer registration is performed. When the customer registration is performed, the WWW server 1 stores the information input in the customer registration as the user information 2a in the DB server 2 and the client terminal 3 ₁ , A customer ID and a password necessary for purchasing a product on the shopping site 1a are distributed. By the distribution of the customer ID and the password, the customer A obtains the right to purchase a product on the shopping site 1a.
[0036]
Subsequently, the customer A browses the product information on the shopping site 1a and purchases the product ((1) in FIG. 1). When a product is purchased, the WWW server 1 sends the sales information of the product (name, code, price, quantity, etc. of the product purchased by the customer) to the DB server 2. The DB server 2 calculates the number of actual sales of the product based on the received sales information and updates the data of the number of actual sales, and calculates points (for example, 3%) according to the purchase amount to obtain points of the customer A. The number is updated ((2) in FIG. 1). When the update is completed, the fact is transmitted from the DB server 2 to the WWW server 1 ((3) in FIG. 1). When the WWW server 1 receives from the DB server 2 a report indicating that the update has been normally completed, the WWW server 1 displays the number of actual sales of the updated product and the number of points of the customer A. In the display of the number of points, for example, the number of points issued in the current purchase and the accumulated number of points so far are displayed. After confirming the displayed number of points, the customer A ends the processing on the shopping site 1a. The purchased product is delivered to the customer A after the payment is made.
[0037]
The customer A who has received the purchased product actually evaluates the product by actually using the product ((4) in FIG. 1). After the evaluation, the customer A sets the client terminal 3 ₁ Is used to access the shopping site 1a, where product evaluation results and impressions are registered ((5) in FIG. 1). The registration of the evaluation result and the impression is performed in accordance with the evaluation input format presented on the shopping site 1a. In the evaluation input format, the evaluation result indicates, for example, the degree of satisfaction / unsatisfaction in 10 levels.
[0038]
When the registration of the evaluation / impression is performed, the WWW server 1 transmits evaluation information on the evaluation / impression to the DB server 2. The DB server 2 registers the received evaluation information as the product information 2b, calculates an evaluation point (for example, 3% of the price of the purchased product), and adds (updates) it to the point number of the customer A (see FIG. 1). (6)). When the registration and the update are completed, the fact is transmitted from the DB server 2 to the WWW server 1 ((7) in FIG. 1). When the WWW server 1 receives from the DB server 2 a report indicating that the registration and update have been completed normally, the WWW server 1 displays the evaluation / impression on the registered product and the evaluation points of the customer A. In displaying the evaluation points, the accumulated number of points may be displayed together. After confirming the displayed evaluation / impression and evaluation points, the customer A ends the evaluation registration processing on the shopping site 1a. The registered evaluation and impression can be viewed by another customer on the shopping site 1a ((8) in FIG. 1). To the customer A, the merchandise corresponding to the accumulated points of the purchase points and the evaluation points or a substitute thereof is provided from the operator.
[0039]
In the above procedure, the registration of the evaluation and the impression in (5) of FIG. 1 can be performed a number of times set in advance by the operator. Accordingly, if the customer A has an evaluation or impression different from the evaluation or impression initially performed while using the purchased product, the customer A can register the evaluation and impression again. Also at the time of this registration, the DB server 2 issues an evaluation point.
[0040]
The above is the outline of the Internet shopping system of the present embodiment. Hereinafter, specific configurations and operations of the WWW server 1 and the DB server 2 will be described in detail.
[0041]
FIG. 2 is a block diagram showing a specific configuration of the WWW server 1 and the DB server 2 shown in FIG. The WWW server 1 includes a processing function unit including a homepage display process 11, a product information display process 12, an evaluation information display process 13, a customer information display process 14, and a DB server communication process 15, and communication control devices 16a and 16b. The DB server includes a processing function unit including a customer information management process 21, a product information management process 22, a point management process 23, an evaluation information management process 24, and a WWW server communication process 27, a customer information DB 25a, a product DB 25b, and a communication control device 26. And The communication control device 16a of the WWW server 1 and the communication control device 26 of the DB server 2 are configured to be able to communicate with each other. The communication control device 16b of the WWW server 1 communicates with a client terminal (the client terminal 3 in FIG. 1) via the Internet. ₁ ~ 3 _n Can communicate with each other.
[0042]
FIGS. 3A and 3B show specific contents of the customer DB 25a and the product DB 25b. The product DB 25 b stores “product code”, “product name”, “unit price”, “sales record”, and “average evaluation score”, and stores “evaluation score” and “impression” registered by each customer. It is stored in association with the “purchased customer ID”. The “average evaluation score” is an average of the “evaluation score” registered by each customer. The customer DB 25a stores “customer ID”, “password”, “customer name”, “handle name”, and “total number of points”, and also stores “number of evaluations” and “number of points” for each purchased product. Is stored in association with the “purchased product code”.
[0043]
FIG. 4 is a time chart showing an operation at the time of product purchase in an Internet shopping system including the server shown in FIG. 4, steps S101 to S107 are operations in the WWW server 1, steps S201 to S206 are operations in the DB server 2, and steps S301 to S307 are client terminals (here, the client terminal 3 in FIG. 1). ₁ And ) Are shown below.
[0044]
The operation will be described below with reference to FIGS.
[0045]
In the WWW server 1, the homepage display processing 11 is executed by the client terminal 3 used by the customer in response to a homepage connection request from the customer. ₁ The homepage of the shopping site is displayed above (step S101). The customer browses the displayed homepage (step S301), finds a product to be purchased, and registers customer information to obtain a purchase right (step S302). This registration is performed according to a predetermined registration format. For example, in the registration format, there are required input items such as a customer's name, address, telephone number, and e-mail address, and the customer inputs all necessary information for those items.
[0046]
When information (customer information) relating to each item is input by the customer, the customer information display processing 14 checks the input customer information in the WWW server 1 (step S102). For example, a check is made to determine whether the customer's name, address, telephone number, e-mail address, etc. have all been correctly entered, and whether there is a duplicate handle name (temporary name on the Internet). After confirming that the information has been correctly input to all, the DB server communication processing 15 transmits the input customer information via the communication control device 16a.
[0047]
In the DB server 2, upon receiving the customer information from the WWW server 1, the customer information management process 21 issues a customer ID / password (step S201), and registers the customer ID / password and the received customer information in the customer DB 25a. (Step S202). The issued customer ID and password are transmitted by the WWW server communication processing 27 to the WWW server 1 via the communication control device 26.
[0048]
In the WWW server 1, the customer information display process 14 transmits the customer ID and password received from the DB server 2 to the client terminal 3. ₁ (Step S103). The customer confirms the displayed ID and password (step S303).
[0049]
The customer browses the product information published on the homepage, and if there is a product desired to be purchased, inputs a customer ID / password and places an order for the product (step S304). In the WWW server 1, the product display processing 12 displays the product information (step S104), and transmits the ordered product information to the DB server 2 through the DB server communication processing 15. In the DB server 2, the merchandise information management processing 22 registers the customer ID of the customer who purchased the merchandise in the “purchased customer ID” in the merchandise DB 25b, and stores the code of the purchased merchandise in the “purchased merchandise code” in the customer DB 25a. Is registered (step S203). Thereafter, the merchandise information management processing 22 calculates the number of sales of the merchandise and adds it to the “sales record number” in the merchandise DB 25b, and at the same time, the point management processing 23 calculates the number of points according to the price of the purchased merchandise. To the “total points” in the customer DB 25a (step S204). The result of adding the “sales record number” and the “total point number” is transmitted to the WWW server 1 by the WWW server communication processing 27.
[0050]
The WWW server 1 displays the actual number of merchandise sales received from the DB server 2 and the added number of points of the customer (step S105). The customer confirms the displayed number of merchandise sales and points displayed (step S305).
[0051]
After the settlement of the price and the shipment of the product, the customer registers the ten-level evaluation and impression of the purchased product (step S306). At the time of the evaluation registration, it is desirable to intervene an authentication step using a customer ID and a password so that a third party who is not a purchaser of the product cannot perform the evaluation registration. In the WWW server 1, the evaluation information display processing 13 displays the registered evaluation / impression (step S106). Then, in the DB server 2, the evaluation information management processing 24 confirms whether or not the purchaser is the actual purchaser of the commodity by examining the “purchaser customer ID” in the commodity DB 25b, and calculates the average of the evaluation points of the commodity. (Step S205). Further, the evaluation information management processing 24 calculates the number of points for the evaluation registration, and performs addition to the “number of points” and registration in the “number of evaluations” in the customer DB 25a (step S206). In the calculation of the number of points for evaluation registration, for example, the calculation is performed by pointing to 3% of the price of the purchased product. The acquired points are added to the “total number of points” in the customer DB 25a.
[0052]
When the addition to the “points” and the “total points” is performed, in the WWW server 1, the evaluation information display processing 13 displays the added points / total points (step S107). The customer confirms the displayed number of points and the total number of points (step S307).
[0053]
After registering the above-mentioned evaluations and impressions, the user may have different evaluations and impressions or new evaluations and impressions (for example, evaluations on the durability of the product). The evaluation information registration process P (S306 → S106 → S205 → S206 → S107 → S307) of a portion surrounded by a dotted line in FIG. 4 can be performed up to a specified number of times (for example, three times), and such different evaluations are performed.・ It is possible to register impressions and new evaluations / impressions. Every time the evaluation / impression is performed, the “points” and the “number of evaluations” in the customer DB 25a are updated. In this case, 3% of the price of the product is added to the first registration of the evaluation / impression, whereas 2% of the price of the product is added to the second registration. It is desirable to reduce the value of the evaluation point according to the “number of evaluations” in the customer DB 25a, such as a point of 1% of the price of the product for the second registration. This prevents the customer from intentionally performing evaluation registration only for the purpose of adding evaluation points. When the evaluation information is displayed, it is desirable to display the handle name input in the registration of the customer information in step S302 in order to increase the credibility of the evaluation information.
[0054]
Next, an image of the evaluation screen actually displayed on the shopping site will be specifically described. FIG. 5A is a schematic diagram of a screen image displayed by the product information display process 12, and FIG. 5B is a schematic diagram of a screen image displayed by the evaluation information display process 13. The image 5A shown in FIG. 5A includes items of “product name”, “price”, “sales number”, “average evaluation”, and “sales history”. The “sales quantity” indicates the “sales record quantity” in the product DB 25b shown in FIG. 3, and it is possible to see at a glance how many have been sold so far. The “average evaluation” indicates the “average evaluation score” in the product DB 25b, and the score evaluated by the customer who actually purchased the product can be understood at a glance. For those having a “sales history”, a “view” button is displayed, and by pressing the “view” button, a detailed sales history can be viewed. Here, when the “view” button of “sales history” of “product B” is pressed, a screen image 5B of FIG. 5B is displayed.
[0055]
Screen image 5B includes items of “purchaser”, “evaluation”, and “comment of product”. The handle name is displayed for the "buyer". In "Evaluation", the score evaluated by each purchaser is displayed. For those with "comment impressions", a "view" button is displayed, and pressing the button displays an impression page registered by the purchaser.
[0056]
(Other embodiments)
The Internet shopping system according to the above-described embodiment has basically been described on the premise that a single store (product seller) sells a product. And make the general shopping site that sells products open to the public on the Internet, so that customers who purchase the products register their evaluations and impressions not only for the products, but also for the stores that handle the products. It may be. Here, a system capable of registering the evaluation and impression of a store in such a general shopping site will be described.
[0057]
The WWW server publishes, on the Internet, a comprehensive shopping site that contains information on products handled by each store (product seller), and registers evaluations and impressions on purchased products and stores handling the products. Can be presented to the customer. After receiving the purchased product, the customer accesses the comprehensive shopping site again using the client terminal owned by the customer, and inputs the evaluation / impression of the purchased product according to the provided evaluation input format there. At the same time, input the evaluation and impression of the store that handles the purchased product. The evaluation information thus input is passed from the WWW server to the DB server.
[0058]
The DB server registers the received evaluation information (evaluation / impression on the product and the customer) as the product information, and evaluates the evaluation of the product (for example, 3% of the purchase price) and the evaluation of the store (for example, the purchase price). Of the customer A is updated, and the number of points of the customer A is updated. The evaluation / impression regarding the customer is stored in the store DB 25c as shown in FIG. The store DB 25c stores “store name” and “average evaluation score” for each “store code”, and further stores “evaluation score” and “impression” for each “purchasing customer ID”. . The “evaluation score” is, for example, a score in a 10-point evaluation. The “average evaluation score” is an average of the “evaluation score” given by each customer.
[0059]
When the update is completed, the DB server sends a message to the effect that the update has been normally completed to the WWW server. When the WWW server receives a report from the DB server indicating that the update has been normally completed, the WWW server displays the registered evaluation / impression and the updated number of points. In displaying the points, the accumulated number of points so far may be displayed together. After confirming the displayed evaluation / impression and the evaluation points, the customer A ends the evaluation registration processing on the comprehensive shopping site. The registered evaluations and impressions can be viewed by other customers on the comprehensive shopping site.
[0060]
In the case of the present embodiment, the customer A is provided by the operator with a product corresponding to all accumulated points of the purchase points, the product evaluation points, and the store evaluation points, or a substitute product.
[0061]
Also in the present embodiment, it is possible to register the evaluation and impression of the product and the customer up to a prescribed number of times (for example, three times), and the customer later makes different evaluations and impressions and new evaluations and impressions. Can be registered. Every time the evaluation / impression is performed, the DB server updates the “number of points” and the “number of evaluations”. In this case, 3% of the price of the product is added to the first registration of the evaluation / impression, whereas 2% of the price of the product is added to the second registration. It is desirable to decrease the value of the evaluation point according to the “number of times of evaluation”, such as the point of 1% of the product price for the second registration.
[0062]
Next, an image of the evaluation screen actually displayed on the general shopping site will be specifically described. FIG. 7A is a schematic diagram of a screen image displaying product information, and FIG. 7B is a schematic diagram of a screen image displaying evaluation information of a store.
[0063]
Screen image 7A shown in FIG. 7A is obtained by adding an item of “store information” to screen image 5A shown in FIG. 5A. The “store information” displays the evaluation history of the store that handles the product so far, and a “view” button is displayed for a store having an evaluation history. By pressing the “view” button, a detailed evaluation history can be browsed. Here, when the “view” button of “store information” of “product C” is pressed, a screen image 7B of FIG. 7B is displayed.
[0064]
Screen image 7B includes items of “purchaser”, “evaluation”, and “impression of store”. In “buyer”, the handle name of the buyer who made the evaluation is displayed. In "Evaluation", the score evaluated by each purchaser is displayed. For those with a "store impression", a "view" button is displayed, and pressing the button displays an impression page registered by the purchaser.
[0065]
As described above, according to the other embodiment, a customer can easily know a reputable store.
[0066]
In addition, since the store side not only evaluates the product but also evaluates the store itself at a glance, the store inevitably strives to provide better products and improve customer satisfaction.
[0067]
Further, the operator of the general shopping site can also publish highly reliable information on products and stores, so that the reliability of his / her shopping site is improved.
[0068]
In the system of each embodiment described above, a program is supplied to each of the client terminal, the WWW server, and the DB server in advance, and by executing the program on each computer, the operation of the shopping system described above (commodity) Purchase, registration and disclosure of evaluation / impression, issuance and addition of points, etc.) are realized.
[0069]
【The invention's effect】
As described above, according to the present invention, regarding the number of sales and the evaluation of the product so far, it is possible to listen to the real voice of the customer who actually purchased the product, for example, `` The best selling now "And" customer satisfaction 100% "are not distracted by the company's advertising claims, customers can more accurately determine the products they want to purchase, and the shopping site itself is also more reliable There is an effect of doing.
[0070]
In addition, the issuance of the purchase points has the effect of inspiring customers to purchase.
[0071]
Further, by adding the purchase points and the evaluation points, the customer can acquire a larger number of points. The accumulated points contribute to securing fixed customers, and when considering how to use the points, the opportunity to browse other products is increased, so that there is an effect that the customer's willingness to purchase products is inevitably improved.
[0072]
Further, since the evaluation of the store is also made public, the customer can purchase merchandise from a reputable store, which has the effect of reducing the occurrence of troubles between the customer and the store.
[0073]
Further, when evaluating products and stores, the customer always visits the shopping site, so that the customer's willingness to purchase the product is inevitably improved.
[Brief description of the drawings]
FIG. 1 is a block diagram schematically showing an Internet shopping system according to an embodiment of the present invention.
FIG. 2 is a block diagram showing a specific configuration of a WWW server and a DB server shown in FIG.
3A is a schematic diagram showing specific contents of a customer DB shown in FIG. 2, and FIG. 3B is a schematic diagram showing specific contents of a product DB shown in FIG.
FIG. 4 is a time chart showing an operation at the time of product purchase in an Internet shopping system including the server shown in FIG. 2;
5A and 5B are diagrams for explaining the DB server shown in FIG. 2, wherein FIG. 5A is a schematic diagram of a screen image displayed by product information display processing, and FIG. 5B is a screen displayed by evaluation information display processing; It is a schematic diagram of an image.
FIG. 6 is a schematic diagram showing specific contents of a store DB used in an Internet shopping system according to another embodiment of the present invention.
FIGS. 7A and 7B are diagrams for explaining an Internet shopping system according to another embodiment of the present invention, wherein FIG. 7A is a schematic diagram of a screen image displaying product information, and FIG. It is a schematic diagram of the screen image.
[Explanation of symbols]
1 WWW server
1a Homepage
2 DB server
2a User information
2b Product information
3 ₁ ~ 3 _n Client terminal
10 Internet
11 Homepage display processing
12 Product information display processing
13 Evaluation information display processing
14 Customer information display processing
15 DB server communication processing
16a, 16b, 26 communication control device
21 Customer information management processing
22 Product information management processing
23 Point management processing
24 Evaluation information management processing
25a Customer DB
25b Product DB
25c store DB

Claims (9)

A WWW server that publishes a shopping site on the Internet where purchase of products and input of evaluations and impressions thereof are possible;
A client terminal used by a customer and capable of accessing the shopping site;
A DB server capable of managing the number of sales and evaluation information on the product and the number of points of the customer, and capable of communicating with the WWW server;
When the customer purchases the product on the shopping site using the client terminal, the WWW server sends the purchase information to the DB server, and the DB server sends the purchase information Update the number of sales of the product, issue purchase points to the customer, and add the issued purchase points to the number of points of the customer,
When the customer inputs the evaluation / impression of the purchased product on the shopping site using the client terminal, the WWW server transmits information of the input evaluation / impression to the DB server, A DB server storing the received evaluation / impression information as the evaluation information, issuing an evaluation point to the customer, and adding the issued evaluation point to the number of points of the customer;
The Internet shopping system, wherein the WWW server is configured to publish at least the sales number and evaluation information on the product stored in the DB server on the shopping site. 2. The Internet shopping system according to claim 1, wherein the shopping site is capable of inputting an evaluation / impression of the purchased product by the customer a plurality of times. 3. The shopping site is configured to be capable of inputting evaluations and impressions of a plurality of stores that provide the product,
When the customer uses the client terminal to input an evaluation / impression of a store providing the purchased product on the shopping site, the WWW server stores the input information of the evaluation / impression of the store in the DB. Server, and the DB server stores the received evaluation / impression information of the store as the evaluation information, and issues evaluation points to the customer. The issued evaluation points are the number of points of the customer. An Internet shopping system characterized by being configured to add to the Internet shopping system. A WWW server that publishes on the Internet a shopping site on which the user can purchase a product and input evaluations and impressions of the product, a client terminal that can be used by a customer to access the shopping site, and the number of sales and evaluation information on the product A sales method performed in a system having a WWW server and a DB server capable of mutual communication, which manages the number of points of the customer.
A first step in which the customer purchases the product on the shopping site using the client terminal;
A second step in which the WWW server transmits purchase information of the product to the DB server;
The DB server updates the sales number of the product based on the received purchase information, issues purchase points to the customer, and adds the issued purchase points to the customer's point number. Steps and
A fourth step in which the customer inputs an evaluation / impression of the purchased product on the shopping site using the client terminal;
A fifth step in which the WWW server transmits the input evaluation / impression information to the DB server;
A sixth step in which the DB server stores the received evaluation / impression information as the evaluation information, issues evaluation points to the customer, and adds the issued evaluation points to the number of points of the customer. When,
A seventh step in which the WWW server publishes at least the sales number and the evaluation information on the product stored in the DB server on the shopping site. The customer further inputs, on the shopping site, an evaluation / impression different from the evaluation / impression at least once on the purchased product, wherein the fifth and sixth steps are performed. The Internet shopping method according to claim 4, wherein: The shopping site is configured to be able to input evaluations and impressions of a plurality of stores that provide the product,
A step in which the customer inputs an evaluation / impression of a store that provides the purchased product on the shopping site using the client terminal;
A step in which the WWW server transmits the input evaluation / impression information of the store to the DB server;
Storing the received evaluation / impression information of the store as the evaluation information, issuing the evaluation points to the customer, and adding the issued evaluation points to the number of points of the customer; The method of claim 4, further comprising: A WWW server that publishes on the Internet a shopping site on which the user can purchase a product and input evaluations and impressions of the product, a client terminal that can be used by a customer to access the shopping site, and the number of sales and evaluation information on the product A program used in a system having a WWW server and a DB server capable of communicating with each other, which manages the number of points of the customer and
When the customer purchases the product on the shopping site using the client terminal, causes the computer of the WWW server to execute a process of transmitting the purchase information of the product to the DB server;
The DB server computer updates the sales quantity of the product based on the received purchase information, issues purchase points to the customer, and adds the issued purchase points to the customer's point number. Let it run
When the customer inputs the evaluation / impression of the purchased product on the shopping site using the client terminal, the computer of the WWW server performs a process of transmitting the input evaluation / impression information to the DB server. Let it run
The DB server stores the evaluation / impression information received from the WWW server as the evaluation information, issues evaluation points to the customer, and adds the issued evaluation points to the number of points of the customer. Computer
A program for causing a computer of the WWW server to execute a process of publishing at least the number of sales and evaluation information on the product stored on the DB server on the shopping site. The program according to claim 7, wherein the shopping site is capable of inputting an evaluation / impression of the purchased product by the customer a plurality of times. The shopping site is configured to be able to input evaluations and impressions of a plurality of stores that provide the product,
When the customer uses the client terminal to input an evaluation / impression of a store providing the purchased product on the shopping site, a process of transmitting the input evaluation / impression information of the store to the DB server Is further executed by the computer of the WWW server,
The computer of the DB server stores the received evaluation / impression information of the store as the evaluation information, issues evaluation points to the customer, and adds the issued evaluation points to the number of points of the customer. The program according to claim 7, further causing the program to execute.

Images