JP2003296420A - System and method for order, and program for order - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To prevent omissions or mistakes in giving/receiving orders or mistakes in a register in a restaurant and to reduce the number of man-hour on the restaurant's side. <P>SOLUTION: A customer selects an order menu in a restaurant by a cellular phone 1 and transmits the order data to a centralized control unit 3 in the head office of the restaurant. At the time, a GPS 2 transmits the position data. The centralized control unit 3 picks up an order number and returns the order number to the cellular phone 1. Then the centralized control unit 3 specifies the restaurant of the customer based on the position data and forwards the order number and the order data to a shop server 4 of the specified restaurant. The restaurant transmits the order number and the cooking completion data to the cellular phone 1 when the cooking is completed. Then the customer shows the received order number and cooking completion data to an employee of the restaurant and received the cooked food. The centralized control unit 3 transmits the checkout confirmation data to the cellular phone 1 when receives the order completion data from the shop server 4. When the customer confirms the checkout, a communication company's server adds the checkout amount to the telephone charge and charges the customer the sum as the telephone charge. <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an order system, an order method, and an order program, and more particularly to an order system, an order method, and an order program for ordering goods, receiving goods, and making a payment at a store such as a restaurant.

[0002]

[Prior Art] At restaurants such as family restaurants,
In the past, the salesclerk in charge of the floor received the order of food and drink from customers who visited the store and transmitted it to the salesclerk in charge of cooking, and the salesclerk in charge of cooking prepared the dishes and arranged them at the counter in the kitchen.
The clerk in charge of the floor carries the completed dish to the table together with the settlement slip, and when he finishes eating, the customer brings the settlement slip to the cashier, and the clerk in charge of the cashier handles the settlement.

[0003]

In the above-mentioned conventional order system, when an order is placed through a sales staff member in charge of the floor, the ordered item is not delivered to the table due to an order omission, or an error occurs when the order is mistaken. There was a problem that something different from the one ordered may be brought in.

In addition, there is a problem that a large amount of money may be charged due to a typo at the cash register when the payment is made through the clerk in charge of the cash register.

On the side of the restaurant as well, there has been a problem in that it takes a lot of man-hours for order transmission and settlement, and it is necessary to arrange a large number of store staff.

An object of the present invention is to provide an order system, an order method, and an order program that eliminates order omissions, order errors or registration errors, and further reduces the number of restaurants.

[0007]

An order system according to the present invention comprises a communication company server, a position detecting device, a centralized control device and a store server connected via a network, and further connected to the communication company server. A mobile phone, the mobile phone having means for transmitting food and drink order data to the centralized control device, and the position detection device detecting the position of the mobile phone and performing the centralized control of the position data. The centralized control device has means for transmitting to the device, means for receiving the position data and specifying a store where the mobile phone exists, and means for assigning an order number to the order data. And a means for transmitting the order data and the order number to a store server of a store, wherein the store server transmits the order number and the cooking completion data to the mobile phone; And having a means for transmitting text completion data to the centralized control unit.

The order system of the present invention may be characterized in that the position detecting device is a GPS.

In the order system of the present invention, the centralized control device has means for transmitting settlement confirmation data including a settlement amount to the mobile phone, and the mobile telephone performs the centralized control of an approval notice of the settlement confirmation data. It may be characterized by having means for transmitting to the device.

The order system of the present invention may be characterized in that the communication company server has means for charging a user of the mobile phone with an amount obtained by adding the settlement amount to the communication charge of the mobile phone.

The order method of the present invention is an order using a communication company server, a position detecting device, a centralized control device, a store server connected via a network, and a mobile phone connected to the communication company server. Method,
A mobile phone transmitting order data for food and drink to the centralized control device; a position detection device detecting the position of the mobile phone and transmitting position data to the centralized control device; A step of receiving the position data to identify a store in which the mobile phone exists, assigning an order number to the order data, and transmitting the order data and the order number to a store server of the identified store; The store server transmits the order number and cooking completion data to the mobile phone, and transmits the order completion data to the centralized control device.

The order method of the present invention may be characterized in that GPS is used as the position detecting device.

In the ordering method of the present invention, the centralized control device transmits settlement confirmation data including a settlement amount to the mobile phone, and the mobile telephone transmits an approval notice of the settlement confirmation data to the centralized control device. And a step of performing.

The order method of the present invention may be characterized in that the communication company server has a step of charging the user of the mobile phone with an amount obtained by adding the settlement amount to the communication charge of the mobile phone.

A centralized control device of the present invention is a centralized control device connected to a communication company server, a position detection device, and a store server via a network, and a food and drink is supplied from a mobile phone connected to the communication company server. Means for receiving the order data, a means for receiving the position data of the mobile phone from the position detection device, a store in which the mobile phone is present is specified from the received position data, and an order number is added to the order data. It is characterized by comprising means for transmitting the order data and the order number to the store server of the specified numbered store, and means for receiving the order completion data from the store server.

The centralized control device of the present invention is characterized by having means for transmitting the settlement confirmation data including the settlement amount to the portable telephone, and means for receiving an approval notice of the settlement confirmation data from the portable telephone. Good.

The program of the present invention causes a centralized control device connected to a communication company server, a position detecting device, and a store server via a network to send order data of food and drink from a mobile phone connected to the communication company server. A process of receiving, a process of receiving position data of the mobile phone from the position detection device, a store in which the mobile phone exists from the received position data is specified, and an order number is assigned to the order data, A process of transmitting the order data and the order number to the store server of the specified store and a process of receiving the order completion data from the store server are executed.

The program of the present invention may execute a process of transmitting settlement confirmation data including a settlement amount to the mobile phone and a process of receiving an approval notice of the settlement confirmation data from the mobile phone. .

[0019]

BEST MODE FOR CARRYING OUT THE INVENTION Next, embodiments of the present invention will be described in detail with reference to the drawings. FIG. 1 is a block diagram showing a configuration of an embodiment of the present invention. Mobile phone 1 and G
PS (Global Positioning System) 2 and centralized control device 3
The store server 4 and the network 10 are included. In addition, in the following description, the network 10 is assumed to be the Internet.

The mobile phone 1 is connected to the Internet via a communication company server (not shown), is compatible with the Internet connection service, and is used by the customer for ordering and paying for food and drink.

The GPS 2 is a position detecting device, and acquires position (store) information of a customer who is using a mobile phone.

The centralized control device 3 is used by the headquarters of the restaurant chain, receives the order data transmitted from the customer's mobile phone 1 and the position data detected by the GPS 2, and places an order on the customer's mobile phone 1. The number is returned, the received order data and position data are transferred to the store server 4, the order completion data is received from the store server 4, the settlement confirmation data of the food and drink price is transmitted to the customer, and the settlement approval is received from the customer. Receive data.

The store server 4 receives the customer's order data and position data from the centralized control device 3 and, after the ordered food is completed, transmits the order number and the food completion data to the customer, thereby completing the order completion data. Is transmitted to the centralized control device 3.

Next, the operation will be described. FIG. 2 is a flowchart showing the operation of the embodiment of the present invention.

At the restaurant A (family restaurant, etc.), when the customer A arrives at an empty table, the customer A uses his / her mobile phone 1 to connect to the Internet connection service (i-mo).
De (registered trademark) or the like) to access the site of the restaurant A and display the order menu screen (step 21).
The order menu is selected and the number of orders is input while checking the contents of the menu with sample photographs of the dishes installed on the table and the order menu 21 displayed on the screen (step 22). FIG. 3 is a diagram showing an example of an order menu screen. Check the order details on the order confirmation screen that appears after pressing the "Confirm" button (step 23), and if there are additional orders or changes, execute again from the order menu selection and order quantity input in step 22. If there is no problem with the order contents, the order data is transmitted to the centralized control device 3 existing in the headquarters of the restaurant A (step 24). At the same time, the GPS 2 also transmits position data (identification of the store).

Upon receiving the order data and the position data, the centralized control device 3 automatically assigns an order number to the mobile phone 1.
The order number assigned to is returned (step 25). The centralized control device 3 further identifies the restaurant A where the customer A is based on the position data, and transfers the order number, the order data, and the position data to the store server 4 of the restaurant A (step 26).

At the restaurant A, the clerk A in charge of cooking prepares a dish based on the order data transferred to the store server 4 in step 26. When the preparation is completed, the dish is arranged on the counter in front of the kitchen, and the clerk in charge of cooking is prepared. A sends the cooking completion data to the mobile phone 1 of the customer A together with the order number (step 27). The customer A shows the order number and the cooking completion data received on the mobile phone 1 to the clerk A and receives the ordered food. FIG. 4 is a diagram showing a screen example of the order number and the cooking completion data.

When the order contents are provided, the store clerk A in charge of cooking sends the order completion data to the centralized control device 3 in the store server 4 (step 28).

Centralized control unit 3 which received the order completion data
Sends the settlement confirmation data to the mobile phone 1 of the customer A (step 29). FIG. 5 is a diagram showing a screen example of the settlement confirmation data. The settlement amount is listed.

Customer A confirms the settlement contents from the settlement confirmation data received by the mobile phone 1 and, when approving, "settlement"
Press the button (step 30). By this operation,
The mobile phone 1 transmits the settlement approval data to the centralized control device 3 and the communication company server (step 31). When the settlement is approved, the communication company server adds the charge of the settlement approval data in step 31 to the call charge of the mobile phone 1 billed to the customer A every month, and bills it as the next month's telephone bill. The settlement process is completed when the communication company server transfers the settlement amount from the telephone bill deducted from the designated account of the customer A to the account of the restaurant headquarters.

By using a mobile phone and GPS,
It is also possible for the customer to come near the restaurant and place an order before entering the restaurant.

The system for ordering, receiving and adjusting products according to the present system is not limited to restaurants, but can be applied to convenience stores, bookstores, CD shops and the like.

As a payment method, a method of deducting from a pre-registered financial institution account or a method of using a credit card is possible instead of the method of adding to the call charge of the mobile phone.

The operation of the centralized control device 3 in the embodiment of the present invention can be performed by a program process. That is, the program recorded on the recording medium is read into the centralized control device 3, or the program is read into the centralized control device 3 from the network and the operation of the centralized control device 3 described in the embodiment is executed.

[0035]

As described above, according to the present invention,
By using the mobile phone and the GPS for ordering and settlement at a restaurant, there is no need for a service clerk, which was necessary at the time of ordering and settlement, so that there is an effect that personnel and labor costs can be reduced.

Further, there is an effect that it is possible to eliminate human error such as order leakage and order mistake at the time of ordering, and mistaken settlement at the time of settlement.

Further, at the time of payment, there is an effect that convenience is improved by cashless.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of an embodiment of the present invention.

FIG. 2 is a flowchart showing the operation of the embodiment of the present invention.

FIG. 3 is a diagram showing an example of an order menu screen.

FIG. 4 is a diagram showing a screen example of order numbers and cooking completion data.

FIG. 5 is a diagram showing a screen example of settlement confirmation data.

[Explanation of symbols]

1 mobile phone 2 GPS 3 Centralized control device 4 store server 10 network

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Claims (12)

[Claims] 1. A communication company server, a position detection device, a centralized control device, and a store server, which are connected via a network, and a mobile phone connected to the communication company server. The position detecting device has means for transmitting order data of food and drink to the central control device, and the position detecting device has means for detecting the position of the mobile phone and transmitting position data to the central control device. The control device receives the position data and specifies a store in which the mobile phone exists, a unit that assigns an order number to the order data, and the order data and the order in the store server of the specified store. And a means for transmitting the order number, the store server transmitting the order number and the cooking completion data to the mobile phone, and the order completion data to the centralized control device. An order system characterized by having means. 2. The order system according to claim 1, wherein the position detecting device is a GPS. 3. The centralized control device has means for transmitting settlement confirmation data including a settlement amount to the mobile phone, and the mobile telephone transmits means for approving the settlement confirmation data to the centralized control device. The order system according to claim 1 or 2, further comprising: 4. The order system according to claim 3, wherein the communication company server has means for charging a user of the mobile phone with an amount obtained by adding the settlement amount to the communication charge of the mobile phone. . 5. An ordering method using a communication company server, a position detecting device, a centralized control device, a store server connected through a network, and a mobile phone connected to the communication company server, A step in which the mobile phone transmits order data for food and drink to the central control device;
A step in which the position detection device detects the position of the mobile phone and transmits position data to the centralized control device; and the centralized control device receives the position data to identify a store in which the mobile phone exists, Assigning an order number to the order data and transmitting the order data and the order number to a store server of the identified store; and the store server transmitting the order number and the cooking completion data to the mobile phone. And sending the order completion data to the centralized control device. 6. The order method according to claim 5, wherein a GPS is used as the position detecting device. 7. The centralized control device includes a step of transmitting settlement confirmation data including a settlement amount to the mobile phone, and a step of transmitting a confirmation notification of the settlement confirmation data to the centralized control device by the mobile telephone. 7. The order method according to claim 5, wherein: 8. The order method according to claim 7, further comprising the step of the communication company server charging the mobile phone user with an amount obtained by adding the settlement amount to the mobile phone communication charge. 9. A centralized control device connected to a communication company server, a position detection device, and a store server via a network, and receives order data for food and drink from a mobile phone connected to the communication company server. Means, means for receiving the position data of the mobile phone from the position detection device,
A unit for identifying the store in which the mobile phone exists from the received position data, assigning an order number to the order data, and transmitting the order data and the order number to a store server of the identified store; A centralized control device comprising means for receiving order completion data from a store server. 10. The method according to claim 9, further comprising: means for transmitting settlement confirmation data including a settlement amount to the mobile phone, and means for receiving an approval notification of the settlement confirmation data from the mobile phone. Centralized control device. 11. A process of receiving order data of food and drink from a mobile phone connected to the communication company server to a centralized control device connected to the communication company server, the position detection device, and the store server via a network. , A process of receiving the position data of the mobile phone from the position detection device, and specifying a store where the mobile phone exists from the received position data, assigning an order number to the order data, and specifying the specified store A program for causing a store server to execute a process of transmitting the order data and the order number and a process of receiving order completion data from the store server. 12. The program according to claim 11, which executes a process of transmitting settlement confirmation data including a settlement amount to the mobile phone and a process of receiving an approval notification of the settlement confirmation data from the mobile phone.