WO2021079719A1 - Management server, management system, control method, and storage medium - Google Patents

Management server, management system, control method, and storage medium Download PDF

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Publication number
WO2021079719A1
WO2021079719A1 PCT/JP2020/037558 JP2020037558W WO2021079719A1 WO 2021079719 A1 WO2021079719 A1 WO 2021079719A1 JP 2020037558 W JP2020037558 W JP 2020037558W WO 2021079719 A1 WO2021079719 A1 WO 2021079719A1
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WO
WIPO (PCT)
Prior art keywords
mobile terminal
management server
list
customer
information
Prior art date
Application number
PCT/JP2020/037558
Other languages
French (fr)
Japanese (ja)
Inventor
るみ 池澤
学 昆金
Original Assignee
日本電気株式会社
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 日本電気株式会社 filed Critical 日本電気株式会社
Priority to JP2021554226A priority Critical patent/JP7315020B2/en
Publication of WO2021079719A1 publication Critical patent/WO2021079719A1/en
Priority to JP2023107109A priority patent/JP2023115311A/en

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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions

Definitions

  • the present invention relates to updating member information.
  • Patent Document 1 describes a mobile terminal that acquires product information of a product to be purchased and transmits settlement information including all the acquired product information to a management server, and based on the product information included in the settlement information.
  • a self-shopping system including a management server that generates and outputs sort detail information in which each product name is listed in descending order of price is disclosed.
  • Patent Document 2 describes an update process of the amount information stored in the storage medium based on the history information of the amount information acquired from the storage medium that performs non-contact communication with the user terminal device in the settlement of digital contents and the like.
  • a payment server device for determining the presence or absence of such a defect is disclosed.
  • Patent Document 1 and Patent Document 2 do not disclose any processing when the application of the mobile terminal is terminated before the settlement.
  • An object of the present invention is a management server, management system, control method and storage medium capable of smoothly resuming shopping even if the application of the mobile terminal used for shopping is terminated before payment for some reason. Is to provide.
  • a management server which is a receiving unit that receives product identification information from a mobile terminal used by the customer, and a list of the products that the customer plans to purchase based on the product identification information.
  • the generation unit that generates the purchased product list and the termination of the application that controls the transmission of the product identification information and the display of the purchased product list on the mobile terminal are detected in the unsettled state of the purchased product list. It has a holding unit that holds the purchased product list until the restart of the application is detected, and a transmitting unit that transmits information about the purchased product list to the mobile terminal after the restart of the application.
  • One aspect of the control method is a control method executed by a management server, in which product identification information is received from a mobile terminal used by a customer, and the product to be purchased by the customer based on the product identification information.
  • product identification information is received from a mobile terminal used by a customer, and the product to be purchased by the customer based on the product identification information.
  • the purchase product list is generated and the end of the application that controls the transmission of the product identification information and the display of the purchase product list on the mobile terminal is detected in the unsettled state, the purchase product list is generated.
  • the purchased product list is retained until the restart of the application is detected, and after the restart of the application, information regarding the purchased product list is transmitted to the mobile terminal.
  • One aspect of the storage medium is a receiving unit that receives product identification information from a mobile terminal used by the customer, and a purchased product list that is a list of the products that the customer plans to purchase based on the product identification information.
  • the generation unit to be generated and the end of the application that controls the transmission of the product identification information and the display of the purchased product list on the mobile terminal are detected in the unsettled state of the purchased product list, the application is restarted.
  • a storage medium that stores a holding unit that holds the purchased product list until it is detected, and a program that functions the computer as a transmitting unit that transmits information about the purchased product list to the mobile terminal after the application is restarted. is there.
  • the customer can smoothly resume shopping.
  • the configuration of the management system according to the first embodiment is shown.
  • the schematic configuration of the POS server is shown.
  • the outline configuration of the management server is shown.
  • the outline configuration of the mobile terminal is shown.
  • the outline configuration of the member server is shown.
  • the outline structure of the accounting machine is shown. It is a flowchart of a product purchase process. It is a flowchart of a store entry process. It is a flowchart of a product selection process. This is a display example of the purchased product list screen. It is a flowchart of accounting processing. This is a display example of the payment method selection screen. This is an example of the display screen of an accounting machine. This is an example of a flowchart showing the procedure of unsettled processing.
  • a schematic configuration of the management server according to the second embodiment is shown.
  • FIG. 1 shows the configuration of the management system 100 according to the present embodiment.
  • the management system 100 mainly includes a POS server 1, a management server 2, a mobile terminal 3, a member server 4, and an accounting machine 5.
  • the customer who uses the mobile terminal 3 reads the product barcode 7 attached to the product in the store 8 where the product is sold, so that the customer plans to purchase the product (also referred to as “purchased product”). Is registered, and payment is made using the accounting machine 5 in the store 8 or by electronic payment.
  • the POS server 1 is a server that manages various sales information such as product information including prices, inventory status, etc. of products sold at the store 8, and sales information of the store 8.
  • the POS server 1 can communicate with the management server 2 and the accounting machine 5 via a network or the like.
  • the POS server 1 may collectively manage the sales information of a plurality of affiliated stores, or may exist for each store and manage only the sales information of that store.
  • the management server 2 is a server device that controls the mobile terminal 3 and the accounting machine 5, and can communicate with the mobile terminal 3, the member server 4, and the accounting machine 5 via a network or the like.
  • the management server 2 acquires and stores information necessary for display control of the mobile terminal 3 from the POS server 1.
  • the management server 2 transmits display information for the mobile terminal 3 to display various screens to the mobile terminal 3.
  • a screen (“purchased product list screen”” is displayed in which a list of purchased products (referred to as “purchased product list”) registered by the mobile terminal 3 reading the product barcode 7 is displayed together with the selling price. Also called.) Is included.
  • the management server 2 acquires information about the member from the member server 4 and transmits information for updating the information stored in the member server 4 to the member server 4.
  • the management server 2 may be composed of a plurality of server devices.
  • the management server 2 stores a server device that mainly performs interface operations with the mobile terminal 3 such as data exchange with the mobile terminal 3, and various information such as information acquired from the POS server 1 and a list of purchased products. It may be composed of a server device to be managed.
  • the former server device functions as a so-called application server
  • the latter server device functions as a so-called database server.
  • each of these server devices exchanges information necessary for executing the assigned process via a network or the like.
  • the mobile terminal 3 is a mobile terminal used by a customer who shop at a store 8, and has a function of reading a product barcode 7 attached to a product and various screens such as a purchased product list screen by communicating with a management server 2. Has a function to acquire and display. In FIG. 1, for convenience of explanation, only one mobile terminal 3 is displayed, but there are actually as many customers as there are customers in the store 8.
  • the member server 4 stores information about the member and information about the membership card issued to the member.
  • the member server 4 can communicate with the management server 2 via a network or the like.
  • the management server 2 may function as a member server 4. In this case, the management server 2 stores information about the member and the membership card stored in the member server 4.
  • the accounting machine 5 is a payment machine (so-called self-payment machine) for customers to make payments using the mobile terminal 3.
  • the accounting machine 5 can communicate with the management server 2, and exchanges various information necessary for settlement with the management server 2 and, if necessary, with the POS server 1.
  • the accounting machine 5 includes a barcode reader 56 for reading an accounting barcode, which will be described later, from a customer's mobile terminal 3, and a light 57 for calling a clerk.
  • FIG. 2 shows a schematic configuration of the POS server 1.
  • the POS server 1 mainly includes a storage unit 13, a communication unit 14 that performs data communication, and a control unit 15. These elements are connected to each other by a bus line 10.
  • the storage unit 13 is composed of a memory such as a hard disk or a flash memory.
  • the storage unit 13 stores a program executed by the control unit 15 and information necessary for the control unit 15 to execute a predetermined process by executing the program.
  • the storage unit 13 includes the selling price change information 17, the product information DB (Database) 18, and the sales information 19 which is information on the sales of the product.
  • the storage unit 13 may store various sales-related information other than the selling price change information 17, the product information DB 18, and the sales information 19.
  • the product information DB 18 is a database of information about products handled by the store 8 or affiliated stores including the store 8.
  • the product information DB 18 includes various information such as a product price, information for identifying a product such as a JAN (Japanese Article Number) code (also referred to as "product identification information"), product classification information, and product inventory status. Contains information.
  • the selling price change information 17 is information related to the change in the selling price. Specifically, the selling price change information 17 includes classification discount information, bundle discount information, set discount information, total discount information, classification discount information, bundle discount information, set discount information, and total discount information. Contains at least one of any discount information or discount information, such as.
  • the control unit 15 includes a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), and the like (not shown), and performs various controls on each component in the POS server 1. For example, the control unit 15 updates the sales information 19 by communicating with the accounting machine 5 via the communication unit 14. Further, the control unit 15 transmits information regarding the selling price change information 17 and the product information DB 18 to the management server 2 by communicating with the management server 2 via the communication unit 14.
  • a CPU Central Processing Unit
  • ROM Read Only Memory
  • RAM Random Access Memory
  • FIG. 3 shows a schematic configuration of the management server 2.
  • the management server 2 mainly includes a storage unit 23, a communication unit 24, and a control unit 25. Each of these elements is connected to each other via a bus line 20.
  • the storage unit 23 is composed of a memory such as a hard disk or a flash memory.
  • the storage unit 23 stores a program executed by the control unit 25 and information necessary for the control unit 25 to execute a predetermined process by executing the program.
  • the storage unit 23 stores the selling price change information 27, the product information DB 28, and the purchased product list DB 29.
  • the selling price change information 27 is information related to a change in the selling price due to a discount or discount.
  • the selling price change information 27 is updated periodically or irregularly so as to be synchronized with the selling price change information 17 stored in the POS server 1 based on the control of the control unit 25.
  • the product information DB 28 is a database of information about the product.
  • the product information DB 28 is updated periodically or irregularly so as to be synchronized with the product information DB 18 stored in the POS server 1 based on the control of the control unit 25.
  • the purchased product list DB 29 is a database of unsettled purchased product lists for each mobile terminal 3 of the customer who is shopping at the store 8.
  • the purchased product list is, for example, a list including product identification information indicating a product to be purchased (that is, unsettled) and a planned purchase quantity of the product, and identifies a mobile terminal 3 or a customer who uses the mobile terminal 3. It is associated with information (also called "customer identification information").
  • the customer identification information may be any information that can uniquely identify the customer, may be the card number of the membership card given to the target customer, may be the identification information of the dedicated application described later, and may be a mobile phone. It may be information that identifies the terminal 3. Then, the purchased product list is updated every time an addition, deletion, or quantity change of purchased products is performed based on the operation of the mobile terminal 3.
  • the storage unit 23 stores the position information represented by the absolute coordinates for specifying the area of the store 8 (specifically, the area where shopping is performed at the store 8). This position information is used for determining whether or not the mobile terminal 3 has gone out of the store 8, as will be described later.
  • the communication unit 24 communicates with the POS server 1, the mobile terminal 3, and the accounting machine 5 by wired or wireless communication.
  • the control unit 25 includes a CPU, ROM, RAM, and the like (not shown), and performs various controls on each component in the management server 2. The process executed by the control unit 25 will be described later.
  • FIG. 4 shows a schematic configuration of the mobile terminal 3.
  • the mobile terminal 3 mainly includes a display unit 31, an input unit 32, a storage unit 33, a communication unit 34, a control unit 35, and a reading unit 36. Each of these elements is connected to each other via a bus line 30.
  • the display unit 31 displays various information such as a purchased product list and an accounting barcode based on the control of the control unit 35.
  • the input unit 32 is an interface that accepts user input, and corresponds to, for example, a touch panel, a button, a voice input device, and the like.
  • the storage unit 33 is composed of a memory such as a hard disk or a flash memory.
  • the storage unit 33 stores a program executed by the control unit 35 and information necessary for the control unit 35 to execute a predetermined process by executing the program.
  • the storage unit 33 stores an application program (hereinafter, also referred to as a “dedicated application”) provided by the store 8 or a company (organization) that manages the store 8.
  • the dedicated application is activated when shopping at the store 8 and controls the display of various screens such as the purchased product list screen.
  • the communication unit 34 communicates with the management server 2 by wireless communication.
  • the control unit 35 includes a CPU, ROM, RAM, and the like (not shown), and performs various controls on each component in the mobile terminal 3.
  • the control unit 35 controls the display unit 31, the communication unit 34, the reading unit 36, and the like, and functions as an “acquisition unit”, a “transmission unit”, and a “display control unit”. The control executed by the control unit 35 will be described later.
  • the reading unit 36 is an optical device such as a camera, reads the product barcode 7 attached to the product, and supplies the read information to the control unit 35.
  • the control unit 35 acquires product identification information such as a JAN code from the product barcode 7 attached to the product based on the information output by the reading unit 36.
  • FIG. 5 shows a schematic configuration of the member server 4.
  • the member server 4 mainly includes a storage unit 43, a communication unit 44, and a control unit 45. Each of these elements is connected to each other via a bus line 40.
  • the storage unit 43 is composed of a memory such as a hard disk or a flash memory.
  • the storage unit 43 stores a program executed by the control unit 45 and information necessary for the control unit 45 to execute a predetermined process by executing the program.
  • the storage unit 43 mainly stores the member information DB 47 and the card information DB 48.
  • the member information DB 47 is a database of member information which is information for each member who has performed the member procedure.
  • the member information includes, for example, general attribute information such as name, gender, date of birth, and member-specific attribute information such as card number, member rank, and accumulated points.
  • the card number is an identification number of a membership card, and the membership card is, for example, a point card given by offering to become a member at a counter or the like provided in a store 8. To grant a membership card, the applicant is required to fill out an application form for entering personal information such as a name.
  • a card number assigned to the card and a personal identification number (PIN code) for determining the validity of the card number are printed on the membership card.
  • main member who is a normal member who is not subordinate to other members and a family member who has a subordinate relationship with the main member, and a membership card is given to the main member. Includes cards and family cards granted to family members. The main member and family members share points given according to shopping, etc.
  • Card information DB48 is a database related to membership cards.
  • the card information DB 48 includes a combination of a card number assigned to a membership card that can be issued and a personal identification number for authenticating the validity of the card number.
  • the card information DB 48 includes information on the validity of each membership card.
  • the card number of the family card that can be issued is associated with the card number of the main membership card that shares points with the family card.
  • the purchase history DB 49 is a database of purchase history information generated based on the list of purchased products for which payment has been made.
  • the purchase history information is generated for each purchase product list for which payment has been made, and the purchase product list for which payment has been made, information about the customer (for example, customer identification information), and information regarding payment are associated with each other.
  • the information regarding the settlement includes, for example, information such as the date and time when the settlement was made, the store where the settlement was made, the price of the product at the time of settlement, and the total amount.
  • the purchase history DB 49 may be held by the management server 2 instead of the member server 4.
  • the communication unit 44 communicates with the management server 2 and the like by wired or wireless communication.
  • the control unit 45 includes a CPU, ROM, RAM, and the like (not shown), and performs various controls on each component in the member server 4.
  • FIG. 6 shows a schematic configuration of the accounting machine 5.
  • the accounting machine 5 mainly includes a display unit 51, an input unit 52, a storage unit 53, a communication unit 54, a control unit 55, a bar code reader 56, a light 57, and a speaker 58. Each of these elements is connected to each other via a bus line 50.
  • the display unit 51 displays various information such as a payment method selection screen and an end screen based on the control of the control unit 55.
  • the input unit 52 is an interface that accepts customer input, and corresponds to, for example, a touch panel, a button, or the like.
  • the storage unit 53 is composed of a memory such as a hard disk or a flash memory.
  • the storage unit 53 stores a program executed by the control unit 55 and information necessary for the control unit 55 to execute a predetermined process by executing the program.
  • the storage unit 53 stores a dedicated application program that operates when a customer makes a payment and performs accounting processing.
  • the control unit 55 includes a CPU, ROM, RAM, etc. (not shown), and performs various controls on each component in the accounting machine 5. The control executed by the control unit 55 will be described later.
  • the bar code reader 56 reads the checkout bar code displayed on the customer's mobile terminal 3 at the time of checkout, and supplies the read information to the control unit 55.
  • the light 57 is turned on when a problem occurs in the accounting machine 5 or when a clerk is called.
  • the speaker 58 outputs an operation sound, a voice message, or the like for calling attention as needed.
  • the product purchase process is a process in which a customer purchases a product at a store 8 using a mobile terminal 3.
  • FIG. 7 is a flowchart showing an outline of the product purchase process.
  • the product purchase process is roughly classified into a store entry process S100, a product selection process S200, and an accounting process S300.
  • the product purchase process is mainly realized by the management server 2, the mobile terminal 3, and the accounting machine 5 executing programs prepared in advance.
  • the store entry process is a process performed prior to the purchase of a product when a customer enters the store 8, and corresponds to preparation for the purchase of the product.
  • FIG. 8 is a flowchart showing an example of the store entry process. This process is performed by the mobile terminal 3 and the management server 2.
  • the customer reads the store barcode using the mobile terminal 3 (step S101).
  • the store barcode is affixed to a predetermined place in the store 8, for example, a wall near the entrance of the store, a card used for shopping, or the like.
  • the mobile terminal 3 acquires the store ID from the read store barcode and transmits it to the management server (step S102).
  • the mobile terminal 3 transmits the store ID
  • the mobile terminal 3 also transmits the customer identification information that identifies the customer who uses the mobile terminal 3 or the mobile terminal 3.
  • the mobile terminal 3 basically transmits the customer identification information for identifying itself when transmitting some information to the management server 2.
  • the management server 2 receives the store ID from the mobile terminal 3 and acquires the selling price list of the store from the product information DB 28 (step S104). This is because the selling price of the product is different for each store. Then, the management server 2 transmits the store information including the store name and the sale information of the store to the mobile terminal 3 (step S105), and the mobile terminal 3 receives the store information (step S106). As a result, the current store name, sale information of the store, and the like are displayed on the display unit 31 of the mobile terminal 3, and the customer can start shopping.
  • the store information transmitted by the management server 2 includes information indicating the transaction status of the customer at the store, and when a new shopping is started at the store, the transaction status becomes new. On the other hand, when the customer interrupts shopping at the store for some reason, the purchased product list screen corresponding to the transaction state up to that point is displayed on the mobile terminal 3.
  • the product selection process is a process in which a customer reads a product barcode attached to a product using the mobile terminal 3 and registers the product in the purchased product list.
  • FIG. 9 is a flowchart of the product selection process. This process is executed by the mobile terminal 3 and the management server 2.
  • step S201 when the customer finds the product he / she wants to purchase, he / she puts the mobile terminal 3 into the product reading mode and reads the product barcode attached to the product by the mobile terminal 3 (step S201: Yes).
  • the mobile terminal 3 transmits the read product identification information of the product to the management server 2 (step S202).
  • the quantity of the product is automatically set to "1".
  • the management server 2 receives the product identification information from the mobile terminal 3 (step S203)
  • the management server 2 updates the purchased product list and transmits it to the mobile terminal 3 (step S204).
  • the mobile terminal 3 receives the updated purchase product list and displays it on the display unit 31 (step S205). As a result, the newly added product and its quantity are added to the purchased product list and displayed on the mobile terminal 3.
  • step S206 Yes
  • the mobile terminal 3 transmits the product identification information of the product to be changed and the changed quantity to the management server 2 (step S207).
  • the management server 2 When the management server 2 receives the product identification information and the changed quantity from the mobile terminal 3 (step S208), it updates the purchased product list and transmits it to the mobile terminal 3 (step S209).
  • the mobile terminal 3 receives the updated purchased product list and displays it on the display unit 31 (step S210). As a result, the quantity change is reflected in the purchased product list.
  • the mobile terminal 3 determines whether or not the payment button has been pressed by the customer (step S211).
  • the payment button is a button that the customer presses when completing the purchase. If the payment button is not pressed (step S211: No), the process returns to step 201. In this way, customers can add products, change quantities, and continue shopping until they press the payment button. Then, when the payment button is pressed (step S211: Yes), the product selection process ends.
  • FIG. 10 shows a display example of the purchased product list screen displayed on the mobile terminal 3.
  • the purchased product list screen has a product reading button 90, a list display field 91, a subtotal display field 92, a total amount display field 93, a home screen transition button 94, a payment button 95, and a transaction cancellation button.
  • the mobile terminal 3 When the mobile terminal 3 detects that the product reading button 90 has been selected by a tap operation or the like, the mobile terminal 3 switches the display of the display unit 31 to the product reading screen. On the product reading screen, the mobile terminal 3 displays an image or the like acquired from the activated reading unit 36. As a result, the customer can move the product or the mobile terminal 3 so that the product barcode 7 is located within the reading range of the reading unit 36, and can read the product barcode 7.
  • the list display column 91 the name, quantity, and price of the purchased product are displayed for each purchased product.
  • a quantity decrease button 97 and a quantity increase button 98 are displayed for each purchased product in the list display field 91. Then, when the mobile terminal 3 accepts a change in the quantity of the purchased product by pressing the quantity decrease button 97 or the quantity increase button 98, for example, the management server 2 manages the product identification information of the purchased product whose quantity has been changed and the changed quantity. Send to.
  • the subtotal display column 92 displays the subtotal of the selling price excluding tax for all the products in the purchased product list
  • the total amount display column 93 displays the total amount of the selling price including tax for all the products in the purchased product list.
  • the management server 2 calculates these subtotals or total amounts based on the prices of the purchased products registered in the product information DB 28, specifically, the selling price list of the store acquired by the store entry process.
  • the mobile terminal 3 When the mobile terminal 3 detects that the home screen transition button 94 has been selected, it transmits a home screen display request to the management server 2 and displays a predetermined home screen based on the display information received as a response.
  • the home screen may display information on discounts and discounts at the store 8, customer registration information on the mobile terminal 3, and the like.
  • the mobile terminal 3 When the mobile terminal 3 detects that the payment button 95 is selected, it transmits an accounting request to the management server 2, and displays a payment screen including an accounting barcode screen described later based on the display information received as the response. To do. Further, when the mobile terminal 3 detects that the transaction cancellation button 96 is selected, the mobile terminal 3 transmits information for notifying the transaction cancellation to the management server 2. In this case, the management server 2 deletes the purchased product list corresponding to the mobile terminal 3.
  • the accounting process is a process of paying for a product selected by a customer by a product selection process.
  • FIG. 11 is a flowchart of accounting processing. This process is executed by the mobile terminal 3, the management server 2, and the accounting machine 5.
  • the mobile terminal 3 transmits an accounting request to the management server 2 (step S301).
  • the management server 2 receives the accounting request (step S302)
  • the management server 2 calculates the payment amount based on the purchased product list at that time (step S303).
  • the management server 2 generates an accounting barcode (step S304).
  • the accounting barcode is information that uniquely identifies the purchase indicated by the current list of purchased products.
  • the accounting barcode can be a random code uniquely associated with the purchase content at that time.
  • the accounting barcode has a meaning as an inquiry number for payment information.
  • the management server 2 transmits a payment screen including the payment amount calculated in step S303 and the accounting barcode generated in step S304 to the mobile terminal 3 (step S305).
  • the mobile terminal 3 displays the received payment screen on the display unit 31.
  • FIG. 12 is a display example of the payment screen.
  • the payment screen includes an accounting barcode 37, a total amount field 38, and a completion button 39.
  • the customer moves to the accounting machine 5 with the mobile terminal 3 on which the payment screen is displayed, and reads the accounting barcode with the barcode reader 56 (step S307).
  • the accounting machine 5 displays a payment method selection screen based on the read accounting barcode (step S308).
  • the accounting machine 5 transmits the inquiry number indicated by the accounting barcode to the management server 2 and acquires payment information.
  • the payment information includes details such as the total amount and the IDs and quantities of all the products in the purchased product list.
  • the accounting machine 5 displays a payment method selection screen based on the acquired payment information.
  • FIG. 13A shows a display example of the payment method selection screen.
  • the payment method selection screen includes a total amount field 61, a cash button 62, and a credit button 63.
  • the customer confirms the payment amount by looking at the payment method selection screen, and presses either the cash button 62 or the credit button 63 to make the payment.
  • the purchase price is settled (step S309).
  • the accounting machine 5 prompts the customer to insert cash into the cash slot, and when the cash is inserted, pays change as needed.
  • the accounting machine 5 prompts the insertion of the card, prompts the input of a personal identification number or the like as necessary, and performs the credit settlement.
  • FIG. 13B shows a display example of the accounting end screen.
  • the accounting end screen includes a payment information field 64, a receipt button 65, and an end button 66.
  • FIG. 13B is an example when the customer selects credit card payment, and the payment information column 64 displays information such as the payment amount and the payment method.
  • the receipt button 65 is a button for printing out a receipt.
  • the end button 66 is a button for confirming that the customer has completed the accounting process.
  • the accounting machine 5 reports to the management server 2 that the settlement has been completed, and returns the display of the display unit 51 to the main menu.
  • the completion button 39 is also displayed on the payment screen shown in FIG. 12, and the customer presses the completion button 39 on the payment screen when the accounting process is completed.
  • the completion button 39 is pressed, the mobile terminal 3 reports to the management server 2 that the payment has been completed, and returns the display unit 31 to the main menu.
  • the accounting barcode is simply an inquiry number for payment information, and the accounting machine 5 uses this inquiry number to acquire payment information from the management server 2.
  • the accounting barcode may include payment information. That is, the management server 2 generates an accounting barcode using the total amount and the detailed information of the purchased products based on the contents of the purchased product list at that time.
  • the accounting machine 5 can acquire the payment information by reading and decoding the accounting barcode, so that it is not necessary to communicate with the management server 2 in order to acquire the payment information. That is, the accounting machine 5 may extract the total amount from the read accounting barcode and display the payment method selection screen.
  • unsettled process which is a management server 2 performs processing at the time of occurrence of an abnormality when the purchased product list of outstanding exists.
  • the management server 2 when the dedicated application is terminated while the unsettled purchased product list exists, the management server 2 notifies that the unsettled purchased product list exists at a predetermined time interval until the dedicated application is restarted. Is output to the mobile terminal 3. As a result, the management server 2 can notify the customer of the existence of the unsettled purchased product list and preferably prompt the customer to resume shopping and settle.
  • the management server 2 detects that the unsettled purchased product list is not updated for a predetermined time or more, or that the mobile terminal 3 goes out of the store 8 in the presence of the unsettled purchased product list. , The mobile terminal 3 is made to output a notification regarding the list of unsettled purchased products. In this way, the management server 2 can output a notification to the mobile terminal 3 when it detects an abnormal state in the unsettled state.
  • FIG. 14 is an example of a flowchart showing a procedure of unsettled processing executed by the management server 2.
  • the management server 2 executes the processing of the flowchart shown in FIG. 14 for each customer whose settlement has not been completed after the execution of the store entry processing shown in FIG.
  • the unsettled process shown in FIG. 14 includes a process executed by the management server 2 in the product selection process shown in FIG. 9 for convenience of explanation.
  • the mobile terminal 3 used by the customer activates the dedicated application of the mobile terminal 3 to establish communication with the management server 2, and then processes the flowchart of the store entry process shown in FIG. Then, when the customer finds the product he / she wants to purchase, the mobile terminal 3 is set to the product reading mode, and the mobile terminal 3 reads the product barcode attached to the product. The mobile terminal 3 transmits the read product identification information of the product to the management server 2.
  • the management server 2 determines whether or not the product identification information has been received from the mobile terminal 3 (step S401). Then, when the management server 2 receives the product identification information from the mobile terminal 3 (step S401; Yes), the management server 2 updates the purchased product list and transmits the updated purchased product list to the mobile terminal 3 (step S402).
  • the management server 2 uses the purchased product list as an element of the received product identification information as the customer identification information of the target customer. It is registered in the purchased product list DB29 in association with.
  • step S401 When the management server 2 receives the information of the quantity to be changed together with the product identification information from the mobile terminal 3 in step S401, the management server 2 changes the quantity of the product indicated by the designated product identification information in step S402.
  • the process of step S401 corresponds to the process of step S203 and step S208 of the product selection process shown in FIG. 9, and the process of step S402 corresponds to the process of step S204 and step S209.
  • the management server 2 determines whether or not the dedicated application of the mobile terminal 3 has ended (step S403). For example, the management server 2 determines that the dedicated application has ended when the communication connection established with the dedicated application of the mobile terminal 3 is disconnected. In another example, the management server 2 determines that the dedicated application has ended when it no longer receives the information transmitted from the mobile terminal 3 while the dedicated application is operating. In addition to the case where the dedicated application is terminated due to the customer's operation on the mobile terminal 3, for example, due to an interruption of another application of the mobile terminal 3 (for example, an incoming call) or a freeze of the dedicated application. Including the case of forced termination.
  • the dedicated application is terminated due to the customer's operation on the mobile terminal 3 is, for example, when the dedicated application is terminated due to an erroneous operation, the shopping basket is temporarily placed at the service counter of the store 8 due to an emergency. In some cases, the customer may leave the store 8 by temporarily terminating the dedicated application.
  • the management server 2 determines that the dedicated application of the mobile terminal 3 has ended (step S403; Yes)
  • the management server 2 continues to hold the unsettled purchased product list of the target customer (step S404). Specifically, the management server 2 continues to store the purchased product list of the target customer in the purchased product list DB 29 without deleting it from the purchased product list DB 29. In this case, for example, the management server 2 may add flag information or the like indicating that the dedicated application has ended to the purchased product list of the target customer.
  • the management server 2 outputs a notification to the mobile terminal 3 at a predetermined time interval until the dedicated application of the mobile terminal 3 used by the target customer is restarted (step S405).
  • the above-mentioned predetermined time interval is, for example, a predetermined time interval and is stored in the storage unit 23 or the like.
  • the management server 2 transmits notification information to the mobile terminal 3 that there is an unsettled purchased product list, and the push notification function displays the notification information on the screen of the mobile terminal 3. Display it.
  • the management server 2 can continuously make the customer who uses the mobile terminal 3 recognize the existence of the unsettled purchased product list.
  • the management server 2 determines whether or not the dedicated application of the mobile terminal 3 used by the target customer has been restarted (step S406). For example, when the management server 2 reestablishes communication with the dedicated application of the mobile terminal 3 used by the target customer, or when it receives predetermined information transmitted when the dedicated application is operating, the target It is determined that the dedicated application of the mobile terminal 3 has been restarted. Then, when the dedicated application of the mobile terminal 3 is not restarted (step S406; No), the management server 2 continues the processes of steps S404 and S405.
  • the management server 2 detects that the dedicated application of the mobile terminal 3 used by the target customer has been restarted (step S406; Yes)
  • the management server 2 displays the purchased product list corresponding to the target customer on the target mobile phone. It is transmitted to the terminal 3 (step S407).
  • the management server 2 extracts the purchased product list associated with the customer identification information of the target customer from the purchased product list DB 29, and transmits the information of the purchased product list to the target mobile terminal 3.
  • the mobile terminal 3 displays the purchased product list screen on the dedicated application based on the information of the purchased product list received from the management server 2.
  • the customer can continue shopping in the state immediately before the termination of the dedicated application by restarting the dedicated application. That is, in this case, the customer does not need to perform the operation of reading the product barcode of the product put in the shopping cart again before the end of the dedicated application.
  • the management server 2 may allow the customer of the mobile terminal 3 to select whether or not to continue shopping by using the purchased product list immediately before the end of the dedicated application after detecting the restart of the dedicated application.
  • the management server 2 transmits the purchased product list in step S407 when the customer selects to continue shopping using the purchased product list immediately before the end of the dedicated application. A specific example of this will be described later with reference to FIG.
  • the management server 2 determines whether or not a predetermined time or more has passed since the last update of the purchased product list (step S408). ). That is, the management server 2 determines whether or not the process of step S402 has been performed within a predetermined time.
  • the above-mentioned predetermined time is predetermined, for example, in consideration of the average time interval for putting products in the product basket during shopping.
  • the management server 2 causes the mobile terminal 3 to output a notification that there is an unsettled purchased product list. (Step S409).
  • the management server 2 preferably notifies the customer of the existence of the purchased product list that has been left unpaid, and prompts the customer to complete the payment.
  • the management server 2 determines whether or not the mobile terminal 3 has gone out of the store 8 (step S410). In this case, for example, the management server 2 acquires the position information transmitted from the mobile terminal 3 and determines whether or not the position indicated by the position information is within the area of the store 8.
  • the above-mentioned position information may be position information based on GPS radio waves, position information based on radio waves of a beacon terminal, or position information based on radio waves of wireless LAN.
  • the location information indicating the area of the store 8 is stored in the storage unit 23 in advance, for example.
  • the management server 2 determines that the mobile terminal 3 has gone out of the store 8 (step S410; Yes)
  • the management server 2 outputs a notification to the mobile terminal 3 that there is an unsettled purchased product list. (Step S409).
  • the management server 2 can preferably prompt the customer to complete the payment for the unsettled purchased product list.
  • the management server 2 may send information to the terminal used by the clerk of the store 8 notifying that the customer who has the unsettled purchased product list has gone out of the store 8. ..
  • the management server 2 may notify the terminal used by the clerk of the store 8 of the existence of the mobile terminal 3 that has gone out of the store 8.
  • the management server 2 may include the member information recorded in the record of the member information DB 47 corresponding to the target customer in the information transmitted to the terminal used by the clerk.
  • the management server 2 can preferably notify the clerk of the store 8 and the like of the existence of the customer who has left the store 8 without being settled.
  • step S410 determines that the mobile terminal 3 is not outside the store 8 (step S410; No), or after the execution of step S407, the management server 2 has completed the shopping of the target customer. Whether or not it is determined (step S411). In this case, the management server 2 determines that the shopping has been completed when it detects that the payment for the purchased product list is completed or when it detects that the transaction cancellation is selected in the dedicated application. Then, when the shopping is completed (step S411; Yes), the management server 2 ends the processing of the flowchart. On the other hand, when the shopping is not completed (step S411; No), the management server 2 returns the process to step S401.
  • FIG. 15 is an example of a display screen displayed on the mobile terminal 3 of the target customer by the management server 2 in step S405 of FIG.
  • the management server 2 uses the push notification function based on step S405. , The mobile terminal 3 is made to output the notification. In this case, the mobile terminal 3 pops up a window 71 displaying "There is an unsettled purchased product list" based on the information received from the management server 2.
  • the management server 2 pops up a window 71 indicating that there is an unsettled purchased product list when the dedicated application of the mobile terminal 3 used by the customer who has the unsettled purchased product list is terminated. indicate.
  • the mobile terminal 3 can preferably prompt the restart of the dedicated application and the resumption of shopping at the store 8.
  • FIG. 16 is an example of a display screen displayed by the mobile terminal 3 after the dedicated application is restarted from the state shown in FIG.
  • the mobile terminal 3 pops up the window 72 on the display screen of the dedicated application of the mobile terminal 3 after the dedicated application is restarted.
  • the mobile terminal 3 displays the first button 73 and the second button 74 on the window 72 together with the text information indicating that there is an unsettled purchased product list.
  • the first button 73 is a button that specifies to continue shopping using the unsettled purchased product list
  • the second button 74 is a button that specifies to cancel the transaction.
  • the mobile terminal 3 detects that the first button 73 is selected, the unsettled purchased product list (that is, the purchase immediately before the end of the dedicated application) is transmitted from the management server 2 in accordance with step S407 of FIG.
  • the purchased product list screen displays the purchased product list immediately before the dedicated application ends.
  • the mobile terminal 3 detects that the second button 74 is selected, the mobile terminal 3 transmits information for notifying the transaction cancellation to the management server 2 as in the case where the transaction cancellation button 46 is selected on the purchased product list screen. To do. In this case, the management server 2 deletes the purchased product list corresponding to the mobile terminal 3.
  • FIG. 17 is an example of a display screen displayed on the mobile terminal 3 of the target customer by the management server 2 in step S409 of FIG.
  • the management server 2 has exceeded the predetermined time without updating the unsettled purchased product list, or the mobile terminal 3 has gone out of the store 8 with the unsettled purchased product list existing. Is detected, and a window 75 representing a notification is displayed on the purchased product list screen displayed by the dedicated application. Here, the management server 2 displays text information prompting payment of the purchased product list on the window 75.
  • the management server 2 may preferably use the information of the purchased product list for which payment has been completed in the product purchase based on the electronic commerce by the same customer.
  • the management server 2 when the payment is completed, the management server 2 generates purchase history information in which the purchase product list for which the payment has been completed, the customer identification information indicating the customer who purchased the product, and the payment information are associated with each other, and the member server 4 It is stored in the purchase history DB49 of. Then, the management server 2 displays based on the purchase history information stored in the purchase history DB 49 and generates a list of products to be purchased in the shopping based on the electronic commerce by the same customer.
  • FIG. 18 is an example of a display screen displayed by the mobile terminal 3 when conducting an electronic commerce using a dedicated application.
  • the management server 2 detects that the user input to place an order based on the past purchase history has been made on the mobile terminal 3. In other words, the management server 2 receives a shopping request based on the past purchase history of electronic commerce from the mobile terminal 3. Then, when the management server 2 receives the above-mentioned shopping request, the management server 2 extracts from the purchase history DB 49 purchase history information indicating a plurality of purchase records associated with the customer identification information of the customer who uses the mobile terminal 3. To do. Then, the management server 2 generates a purchase history list 76 based on the purchase history information extracted from the purchase history DB 49, and displays the generated purchase history list 76 on the mobile terminal 3.
  • the purchase history list 76 has a plurality of elements according to the past purchase record, and each element includes information on the purchase date and time, the purchase store, the payment number, and the total amount. Further, each element constituting the purchase history list 76 is provided with detailed display buttons 77A to 77D (77) for displaying each detailed purchase history.
  • the management server 2 receives the information about the selected detailed display button 77 from the mobile terminal 3, and causes the mobile terminal 3 to display the detailed screen of the purchase history corresponding to the selected detailed display button 77.
  • a list of purchased products which is a list of purchased products, is displayed.
  • the management server 2 preferably generates a shopping list of the current electronic commerce (that is, a list of products to be purchased) based on the purchased product list displayed on the above-mentioned detail screen.
  • the management server 2 when the management server 2 detects an operation to reflect the purchased product list in the current shopping list on the above-mentioned detail screen, the management server 2 displays the current shopping list based on the purchased product list indicated by the selected purchase history. Generate. As a result, the customer can suitably purchase the product based on the electronic commerce by using the past purchase history at the actual store.
  • the terminal used by the customer for electronic commerce is not limited to the mobile terminal 3, and may be any terminal such as a stationary computer used by the customer.
  • FIG. 19 shows a schematic configuration of the management server 2A in the second embodiment.
  • the management server 2A has a receiving unit 81, a generating unit 82, a holding unit 83, and a transmitting unit 84.
  • the receiving unit 81 receives the product identification information "S1" from the mobile terminal 3A used by the customer.
  • the receiving unit 81 is realized, for example, by the control unit 25 that controls the communication unit 24 in the first embodiment.
  • the mobile terminal 3A is, for example, the mobile terminal 3 in the first embodiment.
  • the generation unit 82 generates a purchased product list, which is a list of products that the customer plans to purchase, based on the product identification information S1.
  • the generation unit 82 is realized by, for example, the control unit 25 in the first embodiment.
  • the holding unit 83 detects the end of the application that controls the transmission of the product identification information S1 and the display of the purchased product list on the mobile terminal 3A in the unsettled state of the purchased product list, until the restart of the application is detected. Keep a list of purchased items.
  • the holding unit 83 is realized, for example, by the control unit 25 that controls registration and deletion of the purchased product list in the purchased product list DB 29 of the storage unit 23 in the first embodiment.
  • the transmission unit 84 transmits the held information “S2” regarding the purchased product list to the mobile terminal 3A.
  • the transmission unit 84 is realized, for example, by the control unit 25 that controls the communication unit 24 in the first embodiment.
  • the management server 2A displays the purchased product list immediately before the end on the mobile terminal 3A again when the application of the mobile terminal 3A is terminated during shopping and the application is restarted. Can be made to. As a result, even if the application of the mobile terminal 3A is terminated during shopping, the customer can smoothly continue shopping by restarting the application.
  • a receiver that receives product identification information from a mobile terminal used by a customer, A generation unit that generates a purchased product list, which is a list of the products that the customer plans to purchase, based on the product identification information.
  • a generation unit that generates a purchased product list, which is a list of the products that the customer plans to purchase, based on the product identification information.
  • the end of the application that controls the transmission of the product identification information and the display of the purchased product list on the mobile terminal is detected in the unsettled state of the purchased product list, the purchase is performed until the restart of the application is detected.
  • a holding unit that holds the product list and A management server having a transmission unit that transmits information about the purchased product list to the mobile terminal after the application is restarted.
  • Appendix 2 The management server according to Appendix 1, which has a notification unit that notifies the mobile terminal of unsettled payments at predetermined time intervals after detecting the termination of the application until the restart of the application is detected.
  • Appendix 3 The management server according to Appendix 1 or 2, which has a notification unit for notifying the mobile terminal of unsettled products when the purchased product list is not updated for a predetermined time or longer in an unsettled state.
  • the generation unit After the payment for the purchased product list is made, the generation unit generates a purchase history based on the payment.
  • the receiving unit receives a shopping request based on the purchase history by the electronic commerce from the terminal used by the customer, and receives the request.
  • the management server according to any one of Supplementary note 1 to 5, wherein the transmission unit transmits display information related to the purchase history to a terminal used by the customer when the shopping request is received.
  • the receiving unit After transmitting the display information regarding the purchase history to the terminal used by the customer, the receiving unit receives the information regarding the purchase history selected by the customer.
  • the management server according to Appendix 6, wherein the generation unit generates a list of products to be purchased in shopping based on the electronic commerce based on the purchased product list corresponding to the purchase history selected by the customer.
  • Appendix 8 The management server described in any one of Appendix 1 to 7 and A management system that has a mobile terminal used by a customer.
  • the mobile terminal In the store where the customer entered, after starting the application that controls the mobile terminal related to shopping at the store, the acquisition unit that acquires the product identification information indicating the product to be purchased, and the acquisition unit.
  • a transmission unit that transmits the product identification information to the management server, and It has a display control unit that displays a list of purchased products, which is a list of the products, on the display unit.
  • the display control unit displays the purchased product list on the display unit based on the information received from the management server after the application is restarted. , Management system.
  • Appendix 9 It is a control method executed by the management server. Receives product identification information from the mobile terminal used by the customer, Based on the product identification information, a purchased product list, which is a list of the products that the customer plans to purchase, is generated. When the end of the application that controls the transmission of the product identification information and the display of the purchased product list on the mobile terminal is detected in the unsettled state of the purchased product list, the purchase is performed until the restart of the application is detected. Hold the product list, A control method for transmitting information about the purchased product list to the mobile terminal after the application is restarted.
  • a receiver that receives product identification information from a mobile terminal used by a customer, A generation unit that generates a purchased product list, which is a list of the products that the customer plans to purchase, based on the product identification information.
  • a generation unit that generates a purchased product list, which is a list of the products that the customer plans to purchase, based on the product identification information.
  • the end of the application that controls the transmission of the product identification information and the display of the purchased product list on the mobile terminal is detected in the unsettled state of the purchased product list, the purchase is performed until the restart of the application is detected.
  • a holding unit that holds the product list and A program that causes a computer to function as a transmitter that transmits information about the purchased product list to the mobile terminal after the application is restarted.

Abstract

A management server 2A includes a reception unit 81, a generation unit 82, a holding unit 83, and a transmission unit 84. The reception unit 81 receives, from a portable terminal 3A used by a customer, product identification information indicating a product planned to be purchased in a store that the customer has entered. The generation unit 82 generates a purchase product list, which is a list of products planned to be purchased, on the basis of the product identification information. If the ending of an application that controls the transmission of product identification information by the portable terminal 3A and the display of the portable terminal 3A is detected while the purchase product list is not settled, the holding unit 83 holds the purchase product list until restart of the application is detected. The transmission unit 84 transmits the purchase product list information to the portable terminal 3A after the application has restarted.

Description

管理サーバ、管理システム、制御方法及び記憶媒体Management server, management system, control method and storage medium
 本発明は、会員情報の更新に関する。 The present invention relates to updating member information.
 来店した顧客が商品を購入するための商品販売システムとして、顧客が所有するスマートフォンなどの携帯端末を用いて、顧客が商品のバーコードを読み取って商品登録を行い、精算を行うシステムが知られている。例えば、特許文献1には、購入対象となる商品の商品情報を取得し、取得した全ての商品情報を含む精算情報を管理サーバに送信する携帯端末と、精算情報に含まれる商品情報に基づいて、各商品名を価格の高い順に列記したソート明細情報を生成及び出力する管理サーバとを備えたセルフショッピングシステムが開示されている。 As a product sales system for customers who visit the store to purchase products, a system is known in which the customer reads the bar code of the product, registers the product, and makes a payment using a mobile terminal such as a smartphone owned by the customer. There is. For example, Patent Document 1 describes a mobile terminal that acquires product information of a product to be purchased and transmits settlement information including all the acquired product information to a management server, and based on the product information included in the settlement information. , A self-shopping system including a management server that generates and outputs sort detail information in which each product name is listed in descending order of price is disclosed.
 また、特許文献2には、デジタルコンテンツ等の決済において、ユーザ端末装置と非接触通信を行う記憶媒体から取得した金額情報の履歴情報に基づいて、記憶媒体に記憶された金額情報の更新処理に係る不具合の有無を判定する決済サーバ装置が開示されている。 Further, Patent Document 2 describes an update process of the amount information stored in the storage medium based on the history information of the amount information acquired from the storage medium that performs non-contact communication with the user terminal device in the settlement of digital contents and the like. A payment server device for determining the presence or absence of such a defect is disclosed.
特開2013-41354号公報Japanese Unexamined Patent Publication No. 2013-41354 特開2018-110024号公報Japanese Unexamined Patent Publication No. 2018-110024
 顧客が携帯端末を用いて商品のバーコードを読み取って商品登録を行い、精算を行うシステムでは、決済を行う前に顧客が使用する携帯端末を制御するアプリケーションが何らかの理由により強制終了したときには、商品登録をやり直す必要があった。特許文献1及び特許文献2には、このように決済前に携帯端末のアプリケーションが終了したときの処理については、何ら開示されていない。 In a system in which a customer reads a barcode of a product using a mobile terminal to register the product and make a payment, the product is forcibly terminated when the application that controls the mobile terminal used by the customer is forcibly terminated before making a payment. I had to re-register. Patent Document 1 and Patent Document 2 do not disclose any processing when the application of the mobile terminal is terminated before the settlement.
 本発明の目的は、買い物に使用する携帯端末のアプリケーションが何らかの理由により決済前に終了した場合であっても、買い物を円滑に再開することが可能な管理サーバ、管理システム、制御方法及び記憶媒体を提供することである。 An object of the present invention is a management server, management system, control method and storage medium capable of smoothly resuming shopping even if the application of the mobile terminal used for shopping is terminated before payment for some reason. Is to provide.
 管理サーバの一の態様は、管理サーバであって、顧客が使用する携帯端末から、商品識別情報を受信する受信部と、前記商品識別情報に基づき、前記顧客が購入する予定の前記商品のリストである購入商品リストを生成する生成部と、前記携帯端末における前記商品識別情報の送信及び前記購入商品リストの表示を制御するアプリケーションの終了を前記購入商品リストが未決済の状態において検知した場合、前記アプリケーションの再起動を検知するまで、前記購入商品リストを保持する保持部と、前記アプリケーションの再起動後、前記購入商品リストに関する情報を前記携帯端末に送信する送信部と、を有する。 One aspect of the management server is a management server, which is a receiving unit that receives product identification information from a mobile terminal used by the customer, and a list of the products that the customer plans to purchase based on the product identification information. When the generation unit that generates the purchased product list and the termination of the application that controls the transmission of the product identification information and the display of the purchased product list on the mobile terminal are detected in the unsettled state of the purchased product list. It has a holding unit that holds the purchased product list until the restart of the application is detected, and a transmitting unit that transmits information about the purchased product list to the mobile terminal after the restart of the application.
 制御方法の一の態様は、管理サーバが実行する制御方法であって、顧客が使用する携帯端末から、商品識別情報を受信し、前記商品識別情報に基づき、前記顧客が購入する予定の前記商品のリストである購入商品リストを生成し、前記携帯端末における前記商品識別情報の送信及び前記購入商品リストの表示を制御するアプリケーションの終了を前記購入商品リストが未決済の状態において検知した場合、前記アプリケーションの再起動を検知するまで、前記購入商品リストを保持し、前記アプリケーションの再起動後、前記購入商品リストに関する情報を前記携帯端末に送信する。 One aspect of the control method is a control method executed by a management server, in which product identification information is received from a mobile terminal used by a customer, and the product to be purchased by the customer based on the product identification information. When the purchase product list is generated and the end of the application that controls the transmission of the product identification information and the display of the purchase product list on the mobile terminal is detected in the unsettled state, the purchase product list is generated. The purchased product list is retained until the restart of the application is detected, and after the restart of the application, information regarding the purchased product list is transmitted to the mobile terminal.
 記憶媒体の一の態様は、顧客が使用する携帯端末から、商品識別情報を受信する受信部と、前記商品識別情報に基づき、前記顧客が購入する予定の前記商品のリストである購入商品リストを生成する生成部と、前記携帯端末における前記商品識別情報の送信及び前記購入商品リストの表示を制御するアプリケーションの終了を前記購入商品リストが未決済の状態において検知した場合、前記アプリケーションの再起動を検知するまで、前記購入商品リストを保持する保持部と、前記アプリケーションの再起動後、前記購入商品リストに関する情報を前記携帯端末に送信する送信部としてコンピュータを機能させるプログラムが格納された記憶媒体である。 One aspect of the storage medium is a receiving unit that receives product identification information from a mobile terminal used by the customer, and a purchased product list that is a list of the products that the customer plans to purchase based on the product identification information. When the generation unit to be generated and the end of the application that controls the transmission of the product identification information and the display of the purchased product list on the mobile terminal are detected in the unsettled state of the purchased product list, the application is restarted. A storage medium that stores a holding unit that holds the purchased product list until it is detected, and a program that functions the computer as a transmitting unit that transmits information about the purchased product list to the mobile terminal after the application is restarted. is there.
 本発明によれば、買い物に使用する携帯端末のアプリケーションが何らかの理由により決済前に終了した場合であっても、顧客が買い物を円滑に再開することができる。 According to the present invention, even if the application of the mobile terminal used for shopping is terminated before payment for some reason, the customer can smoothly resume shopping.
第1実施形態に係る管理システムの構成を示す。The configuration of the management system according to the first embodiment is shown. POSサーバの概略構成を示す。The schematic configuration of the POS server is shown. 管理サーバの概略構成を示す。The outline configuration of the management server is shown. 携帯端末の概略構成を示す。The outline configuration of the mobile terminal is shown. 会員サーバの概略構成を示す。The outline configuration of the member server is shown. 会計機の概略構成を示す。The outline structure of the accounting machine is shown. 商品購入処理のフローチャートである。It is a flowchart of a product purchase process. 入店処理のフローチャートである。It is a flowchart of a store entry process. 商品選択処理のフローチャートである。It is a flowchart of a product selection process. 購入商品リスト画面の表示例である。This is a display example of the purchased product list screen. 会計処理のフローチャートである。It is a flowchart of accounting processing. 支払い方法選択画面の表示例である。This is a display example of the payment method selection screen. 会計機の表示画面の例である。This is an example of the display screen of an accounting machine. 未決済処理の手順を示すフローチャートの一例である。This is an example of a flowchart showing the procedure of unsettled processing. 専用アプリの停止時における携帯端末の表示画面の一例である。This is an example of the display screen of the mobile terminal when the dedicated application is stopped. 専用アプリの再起動後の携帯端末の表示画面の一例である。This is an example of the display screen of the mobile terminal after the dedicated application is restarted. 未決済における異常状態を検出したときの携帯端末の表示画面の一例である。This is an example of a display screen of a mobile terminal when an abnormal state in unsettled payment is detected. 専用アプリを利用した電子商取引を行う際に携帯端末が表示する表示画面の一例である。This is an example of a display screen displayed by a mobile terminal when conducting electronic commerce using a dedicated application. 第2実施形態に係る管理サーバの概略構成を示す。A schematic configuration of the management server according to the second embodiment is shown.
 以下、図面を参照しながら、本発明の好適な実施形態について説明する。 Hereinafter, preferred embodiments of the present invention will be described with reference to the drawings.
 <第1実施形態>
 (1)管理システムの構成
 図1は、本実施形態に係る管理システム100の構成を示す。管理システム100は、主に、POSサーバ1と、管理サーバ2と、携帯端末3と、会員サーバ4と、会計機5とを備える。管理システム100では、携帯端末3を使用する顧客は、商品の販売を行う店舗8内において商品に付された商品バーコード7を読み取ることで、購入予定の商品(「購入商品」とも呼ぶ。)の登録を行い、店舗8内の会計機5を用いて又は電子決済により、精算を行う。
<First Embodiment>
(1) Configuration of Management System FIG. 1 shows the configuration of the management system 100 according to the present embodiment. The management system 100 mainly includes a POS server 1, a management server 2, a mobile terminal 3, a member server 4, and an accounting machine 5. In the management system 100, the customer who uses the mobile terminal 3 reads the product barcode 7 attached to the product in the store 8 where the product is sold, so that the customer plans to purchase the product (also referred to as “purchased product”). Is registered, and payment is made using the accounting machine 5 in the store 8 or by electronic payment.
 POSサーバ1は、店舗8で販売される商品に関する価格、在庫状況などを含む商品情報、店舗8の売上情報などの種々の販売情報を管理するサーバである。POSサーバ1は、管理サーバ2及び会計機5とネットワーク等を介して通信可能である。なお、POSサーバ1は、複数の系列店舗の販売情報を一括して管理するものであってもよく、店舗毎に存在し、その店舗の販売情報のみを管理するものであってもよい。 The POS server 1 is a server that manages various sales information such as product information including prices, inventory status, etc. of products sold at the store 8, and sales information of the store 8. The POS server 1 can communicate with the management server 2 and the accounting machine 5 via a network or the like. The POS server 1 may collectively manage the sales information of a plurality of affiliated stores, or may exist for each store and manage only the sales information of that store.
 管理サーバ2は、携帯端末3や会計機5の制御を行うサーバ装置であり、携帯端末3、会員サーバ4及び会計機5とネットワーク等を介して通信可能となっている。管理サーバ2は、携帯端末3の表示制御に必要な情報をPOSサーバ1から取得し、記憶している。管理サーバ2は、携帯端末3が各種画面を表示するための表示情報を携帯端末3に送信する。上述の各種画面には、携帯端末3が商品バーコード7を読み取ることで登録された購入商品のリスト(「購入商品リスト」と呼ぶ。)を、売価と共に表示する画面(「購入商品リスト画面」とも呼ぶ。)が含まれる。また、管理サーバ2は、会員サーバ4から会員に関する情報を取得したり、会員サーバ4が記憶する情報を更新するための情報を会員サーバ4に送信したりする。 The management server 2 is a server device that controls the mobile terminal 3 and the accounting machine 5, and can communicate with the mobile terminal 3, the member server 4, and the accounting machine 5 via a network or the like. The management server 2 acquires and stores information necessary for display control of the mobile terminal 3 from the POS server 1. The management server 2 transmits display information for the mobile terminal 3 to display various screens to the mobile terminal 3. On the above-mentioned various screens, a screen (“purchased product list screen”” is displayed in which a list of purchased products (referred to as “purchased product list”) registered by the mobile terminal 3 reading the product barcode 7 is displayed together with the selling price. Also called.) Is included. Further, the management server 2 acquires information about the member from the member server 4 and transmits information for updating the information stored in the member server 4 to the member server 4.
 なお、管理サーバ2は、複数のサーバ装置により構成されてもよい。例えば、管理サーバ2は、携帯端末3とのデータ授受などの携帯端末3とのインターフェース動作を主に行うサーバ装置と、POSサーバ1から取得する情報及び購入商品リストなどの種々の情報を記憶・管理するサーバ装置とから構成されてもよい。この場合、前者のサーバ装置は、所謂アプリケーションサーバとして機能し、後者のサーバ装置は、所謂データベースサーバとして機能する。この場合、これらのサーバ装置は、それぞれが割り当てられた処理を実行するのに必要な情報の授受を、ネットワーク等を介して行う。 The management server 2 may be composed of a plurality of server devices. For example, the management server 2 stores a server device that mainly performs interface operations with the mobile terminal 3 such as data exchange with the mobile terminal 3, and various information such as information acquired from the POS server 1 and a list of purchased products. It may be composed of a server device to be managed. In this case, the former server device functions as a so-called application server, and the latter server device functions as a so-called database server. In this case, each of these server devices exchanges information necessary for executing the assigned process via a network or the like.
 携帯端末3は、店舗8で買い物を行う顧客が使用する携帯端末であり、商品に付された商品バーコード7を読み取る機能、管理サーバ2と通信を行うことで購入商品リスト画面などの各種画面を取得し、表示する機能などを有する。なお、図1では、説明の便宜上、携帯端末3は1つのみ表示されているが、店舗8に入店している顧客の数だけ実際には存在している。 The mobile terminal 3 is a mobile terminal used by a customer who shop at a store 8, and has a function of reading a product barcode 7 attached to a product and various screens such as a purchased product list screen by communicating with a management server 2. Has a function to acquire and display. In FIG. 1, for convenience of explanation, only one mobile terminal 3 is displayed, but there are actually as many customers as there are customers in the store 8.
 会員サーバ4は、会員に関する情報及び会員に発行する会員カードに関する情報を記憶する。会員サーバ4は、管理サーバ2とネットワーク等を介して通信可能となっている。なお、管理サーバ2は、会員サーバ4として機能してもよい。この場合、管理サーバ2は、会員サーバ4が記憶する会員及び会員カードに関する情報等を記憶する。 The member server 4 stores information about the member and information about the membership card issued to the member. The member server 4 can communicate with the management server 2 via a network or the like. The management server 2 may function as a member server 4. In this case, the management server 2 stores information about the member and the membership card stored in the member server 4.
 会計機5は、顧客が携帯端末3を用いて精算を行うための精算機(所謂セルフ精算機)である。会計機5は、管理サーバ2と通信可能であって、精算に必要な種々の情報の授受を管理サーバ2、及び、必要に応じてPOSサーバ1と行う。会計機5は、顧客の携帯端末3から後述する会計バーコードを読み取るためのバーコードリーダ56と、店員を呼ぶためのライト57を備えている。 The accounting machine 5 is a payment machine (so-called self-payment machine) for customers to make payments using the mobile terminal 3. The accounting machine 5 can communicate with the management server 2, and exchanges various information necessary for settlement with the management server 2 and, if necessary, with the POS server 1. The accounting machine 5 includes a barcode reader 56 for reading an accounting barcode, which will be described later, from a customer's mobile terminal 3, and a light 57 for calling a clerk.
 (2)装置構成
 次に、POSサーバ1、管理サーバ2、携帯端末3、会員サーバ4及び会計機5の各構成について図2~図6を参照して説明する。
(2) Device Configuration Next, the configurations of the POS server 1, the management server 2, the mobile terminal 3, the member server 4, and the accounting machine 5 will be described with reference to FIGS. 2 to 6.
 (2-1)POSサーバ
 図2は、POSサーバ1の概略構成を示す。POSサーバ1は、主に、記憶部13と、データ通信を行う通信部14と、制御部15とを備える。これらの要素はバスライン10により相互に接続されている。
(2-1) POS server FIG. 2 shows a schematic configuration of the POS server 1. The POS server 1 mainly includes a storage unit 13, a communication unit 14 that performs data communication, and a control unit 15. These elements are connected to each other by a bus line 10.
 記憶部13は、ハードディスク又はフラッシュメモリといったメモリによって構成される。記憶部13は、制御部15が実行するプログラム、及び、制御部15がプログラムを実行することで所定の処理を実行するのに必要な情報を記憶する。本実施形態では、記憶部13は、売価変更情報17と、商品情報DB(Database)18と、商品の売上に関する情報である売上情報19とを含んでいる。なお、記憶部13は、売価変更情報17、商品情報DB18、売上情報19以外の種々の販売に関する情報を記憶してもよい。 The storage unit 13 is composed of a memory such as a hard disk or a flash memory. The storage unit 13 stores a program executed by the control unit 15 and information necessary for the control unit 15 to execute a predetermined process by executing the program. In the present embodiment, the storage unit 13 includes the selling price change information 17, the product information DB (Database) 18, and the sales information 19 which is information on the sales of the product. The storage unit 13 may store various sales-related information other than the selling price change information 17, the product information DB 18, and the sales information 19.
 商品情報DB18は、店舗8又は店舗8を含む系列店舗で取り扱う商品に関する情報のデータベースである。商品情報DB18は、例えば、商品の価格、JAN(Japanese Article Number)コードなどの商品を識別するための情報(「商品識別情報」とも呼ぶ。)、商品の分類情報、商品の在庫状況などの各種情報を含む。 The product information DB 18 is a database of information about products handled by the store 8 or affiliated stores including the store 8. The product information DB 18 includes various information such as a product price, information for identifying a product such as a JAN (Japanese Article Number) code (also referred to as "product identification information"), product classification information, and product inventory status. Contains information.
 売価変更情報17は、売価の変更に関する情報である。具体的に、売価変更情報17は、分類別割引情報、バンドル割引情報、セット割引情報、合計額割引情報、分類別値引情報、バンドル値引情報、セット値引情報、及び合計額値引情報などの任意の割引情報又は値引情報の少なくとも1つを含んでいる。 The selling price change information 17 is information related to the change in the selling price. Specifically, the selling price change information 17 includes classification discount information, bundle discount information, set discount information, total discount information, classification discount information, bundle discount information, set discount information, and total discount information. Contains at least one of any discount information or discount information, such as.
 制御部15は、図示しないCPU(Central Processing Unit)、ROM(Read Only Memory)及びRAM(Random Access Memory)などを備え、POSサーバ1内の各構成要素に対して種々の制御を行う。例えば、制御部15は、通信部14を介して会計機5と通信を行うことで、売上情報19の更新等を行う。また、制御部15は、通信部14を介して管理サーバ2と通信を行うことで、売価変更情報17及び商品情報DB18に関する情報を管理サーバ2に送信する。 The control unit 15 includes a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), and the like (not shown), and performs various controls on each component in the POS server 1. For example, the control unit 15 updates the sales information 19 by communicating with the accounting machine 5 via the communication unit 14. Further, the control unit 15 transmits information regarding the selling price change information 17 and the product information DB 18 to the management server 2 by communicating with the management server 2 via the communication unit 14.
 (2-2)管理サーバ
 図3は、管理サーバ2の概略構成を示す。管理サーバ2は、主に、記憶部23と、通信部24と、制御部25とを備える。これらの各要素は、バスライン20を介して相互に接続されている。
(2-2) Management Server FIG. 3 shows a schematic configuration of the management server 2. The management server 2 mainly includes a storage unit 23, a communication unit 24, and a control unit 25. Each of these elements is connected to each other via a bus line 20.
 記憶部23は、ハードディスク又はフラッシュメモリといったメモリによって構成される。記憶部23は、制御部25が実行するプログラム、及び、制御部25がプログラムを実行することで所定の処理を実行するのに必要な情報を記憶する。本実施形態では、記憶部23は、売価変更情報27と、商品情報DB28と、購入商品リストDB29とを記憶する。 The storage unit 23 is composed of a memory such as a hard disk or a flash memory. The storage unit 23 stores a program executed by the control unit 25 and information necessary for the control unit 25 to execute a predetermined process by executing the program. In the present embodiment, the storage unit 23 stores the selling price change information 27, the product information DB 28, and the purchased product list DB 29.
 売価変更情報27は、売価変更情報17と同様、値引又は割引に伴う売価の変更に関する情報である。売価変更情報27は、制御部25の制御に基づき、POSサーバ1が記憶する売価変更情報17と同期するように定期又は不定期に更新される。商品情報DB28は、商品情報DB18と同様、商品に関する情報のデータベースである。商品情報DB28は、制御部25の制御に基づき、POSサーバ1が記憶する商品情報DB18と同期するように定期又は不定期に更新される。 Similar to the selling price change information 17, the selling price change information 27 is information related to a change in the selling price due to a discount or discount. The selling price change information 27 is updated periodically or irregularly so as to be synchronized with the selling price change information 17 stored in the POS server 1 based on the control of the control unit 25. Like the product information DB 18, the product information DB 28 is a database of information about the product. The product information DB 28 is updated periodically or irregularly so as to be synchronized with the product information DB 18 stored in the POS server 1 based on the control of the control unit 25.
 購入商品リストDB29は、店舗8において買い物を行っている顧客の携帯端末3毎の未決済の購入商品リストのデータベースである。購入商品リストは、例えば、購入予定の(即ち未決済の)商品を示す商品識別情報と、その商品の購入予定数量を含むリストであり、携帯端末3又は携帯端末3を使用する顧客を識別する情報(「顧客識別情報」とも呼ぶ。)と関連付けられている。顧客識別情報は、顧客を一意に識別可能な情報であればよく、対象の顧客に付与された会員カードのカード番号であってもよく、後述する専用アプリの識別情報であってもよく、携帯端末3を識別する情報であってもよい。そして、購入商品リストは、携帯端末3の操作に基づき行われる購入商品の追加、削除、又は数量変更が発生する度に更新される。 The purchased product list DB 29 is a database of unsettled purchased product lists for each mobile terminal 3 of the customer who is shopping at the store 8. The purchased product list is, for example, a list including product identification information indicating a product to be purchased (that is, unsettled) and a planned purchase quantity of the product, and identifies a mobile terminal 3 or a customer who uses the mobile terminal 3. It is associated with information (also called "customer identification information"). The customer identification information may be any information that can uniquely identify the customer, may be the card number of the membership card given to the target customer, may be the identification information of the dedicated application described later, and may be a mobile phone. It may be information that identifies the terminal 3. Then, the purchased product list is updated every time an addition, deletion, or quantity change of purchased products is performed based on the operation of the mobile terminal 3.
 また、記憶部23は、店舗8のエリア(詳しくは店舗8で買い物が行われるエリア)を特定するための、絶対座標により表された位置情報を記憶する。この位置情報は、後述するように、携帯端末3が店舗8の外に出たか否かの判定に用いられる。 Further, the storage unit 23 stores the position information represented by the absolute coordinates for specifying the area of the store 8 (specifically, the area where shopping is performed at the store 8). This position information is used for determining whether or not the mobile terminal 3 has gone out of the store 8, as will be described later.
 通信部24は、有線又は無線通信により、POSサーバ1、携帯端末3及び会計機5と通信する。制御部25は、図示しないCPU、ROM及びRAMなどを備え、管理サーバ2内の各構成要素に対して種々の制御を行う。制御部25が実行する処理については後述する。 The communication unit 24 communicates with the POS server 1, the mobile terminal 3, and the accounting machine 5 by wired or wireless communication. The control unit 25 includes a CPU, ROM, RAM, and the like (not shown), and performs various controls on each component in the management server 2. The process executed by the control unit 25 will be described later.
 (2-3)携帯端末
 図4は、携帯端末3の概略構成を示す。携帯端末3は、主に、表示部31と、入力部32と、記憶部33と、通信部34と、制御部35と、読取部36とを備える。これらの各要素は、バスライン30を介して相互に接続されている。
(2-3) Mobile terminal FIG. 4 shows a schematic configuration of the mobile terminal 3. The mobile terminal 3 mainly includes a display unit 31, an input unit 32, a storage unit 33, a communication unit 34, a control unit 35, and a reading unit 36. Each of these elements is connected to each other via a bus line 30.
 表示部31は、制御部35の制御に基づき、購入商品リスト、会計バーコードなどの各種情報の表示を行う。入力部32は、ユーザの入力を受け付けるインターフェースであり、例えば、タッチパネル、ボタン、音声入力装置などが該当する。 The display unit 31 displays various information such as a purchased product list and an accounting barcode based on the control of the control unit 35. The input unit 32 is an interface that accepts user input, and corresponds to, for example, a touch panel, a button, a voice input device, and the like.
 記憶部33は、ハードディスク又はフラッシュメモリといったメモリによって構成される。記憶部33は、制御部35が実行するプログラム、及び、制御部35がプログラムを実行することで所定の処理を実行するのに必要な情報を記憶する。例えば、記憶部33には、店舗8又は店舗8を管理する企業(団体)が提供するアプリケーションプログラム(以後では、「専用アプリ」とも呼ぶ。)が記憶されている。専用アプリは、店舗8において買い物を行う際に起動され、購入商品リスト画面などの種々の画面の表示を制御する。 The storage unit 33 is composed of a memory such as a hard disk or a flash memory. The storage unit 33 stores a program executed by the control unit 35 and information necessary for the control unit 35 to execute a predetermined process by executing the program. For example, the storage unit 33 stores an application program (hereinafter, also referred to as a “dedicated application”) provided by the store 8 or a company (organization) that manages the store 8. The dedicated application is activated when shopping at the store 8 and controls the display of various screens such as the purchased product list screen.
 通信部34は、無線通信により、管理サーバ2と通信する。制御部35は、図示しないCPU、ROM及びRAMなどを備え、携帯端末3内の各構成要素に対して種々の制御を行う。制御部35は、表示部31、通信部34、及び読取部36などを制御し、「取得部」、「送信部」、及び「表示制御部」として機能する。制御部35が実行する制御については後述する。 The communication unit 34 communicates with the management server 2 by wireless communication. The control unit 35 includes a CPU, ROM, RAM, and the like (not shown), and performs various controls on each component in the mobile terminal 3. The control unit 35 controls the display unit 31, the communication unit 34, the reading unit 36, and the like, and functions as an “acquisition unit”, a “transmission unit”, and a “display control unit”. The control executed by the control unit 35 will be described later.
 読取部36は、例えばカメラなどの光学機器であり、商品に付された商品バーコード7を読取り、読み取った情報を制御部35に供給する。本実施形態では、制御部35は、読取部36が出力する情報に基づき、商品に付された商品バーコード7からJANコードなどの商品識別情報を取得する。 The reading unit 36 is an optical device such as a camera, reads the product barcode 7 attached to the product, and supplies the read information to the control unit 35. In the present embodiment, the control unit 35 acquires product identification information such as a JAN code from the product barcode 7 attached to the product based on the information output by the reading unit 36.
 (2-4)会員サーバ
 図5は、会員サーバ4の概略構成を示す。会員サーバ4は、主に、記憶部43と、通信部44と、制御部45とを備える。これらの各要素は、バスライン40を介して相互に接続されている。
(2-4) Member server FIG. 5 shows a schematic configuration of the member server 4. The member server 4 mainly includes a storage unit 43, a communication unit 44, and a control unit 45. Each of these elements is connected to each other via a bus line 40.
 記憶部43は、ハードディスク又はフラッシュメモリといったメモリによって構成される。記憶部43は、制御部45が実行するプログラム、及び、制御部45がプログラムを実行することで所定の処理を実行するのに必要な情報を記憶する。本実施形態では、記憶部43は、主に、会員情報DB47と、カード情報DB48とを記憶している。 The storage unit 43 is composed of a memory such as a hard disk or a flash memory. The storage unit 43 stores a program executed by the control unit 45 and information necessary for the control unit 45 to execute a predetermined process by executing the program. In the present embodiment, the storage unit 43 mainly stores the member information DB 47 and the card information DB 48.
 会員情報DB47は、会員手続きを行った会員ごとの情報である会員情報のデータベースである。会員情報は、例えば、名前、性別、生年月日などの一般的な属性情報に加えて、カード番号、会員のランク、及び蓄積したポイント数などの会員特有の属性情報を含んでいる。カード番号は、会員カードの識別番号であり、会員カードは、例えば、店舗8に設けられたカウンター等に会員になることを申し出ることにより付与されるポイントカードである。なお、会員カードの付与には、例えば、名前などの個人情報を記入する申込用紙への記入が申込者に要求される。会員カードには、当該カードに割り当てられたカード番号と、当該カード番号の有効性を判定するための暗証番号(PINコード)とが印刷されている。なお、会員は、他の会員に従属しない通常の会員である本会員と、本会員と従属的な関係にある家族会員とが存在し、会員カードは、本会員に対して付与される本会員カードと、家族会員に対して付与される家族カードとを含む。本会員と家族会員とは、買物等に応じて付与されるポイントの共有などを行う。 The member information DB 47 is a database of member information which is information for each member who has performed the member procedure. The member information includes, for example, general attribute information such as name, gender, date of birth, and member-specific attribute information such as card number, member rank, and accumulated points. The card number is an identification number of a membership card, and the membership card is, for example, a point card given by offering to become a member at a counter or the like provided in a store 8. To grant a membership card, the applicant is required to fill out an application form for entering personal information such as a name. A card number assigned to the card and a personal identification number (PIN code) for determining the validity of the card number are printed on the membership card. In addition, there are a main member who is a normal member who is not subordinate to other members and a family member who has a subordinate relationship with the main member, and a membership card is given to the main member. Includes cards and family cards granted to family members. The main member and family members share points given according to shopping, etc.
 カード情報DB48は、会員カードに関するデータベースである。例えば、カード情報DB48には、発行され得る会員カードに割り当てられたカード番号と、当該カード番号の有効性を認証するための暗証番号との組み合わせが含まれている。また、カード情報DB48には、各会員カードの有効性に関する情報が含まれている。その他、発行され得る家族カードのカード番号には、当該家族カードとポイントの共有などを行う本会員カードのカード番号が関連付けられている。 Card information DB48 is a database related to membership cards. For example, the card information DB 48 includes a combination of a card number assigned to a membership card that can be issued and a personal identification number for authenticating the validity of the card number. In addition, the card information DB 48 includes information on the validity of each membership card. In addition, the card number of the family card that can be issued is associated with the card number of the main membership card that shares points with the family card.
 購入履歴DB49は、支払いが行われた購入商品リストに基づき生成される購入履歴情報のデータベースである。購入履歴情報は、決済が行われた購入商品リスト毎に生成され、決済が行われた購入商品リストと、顧客に関する情報(例えば顧客識別情報)と、決済に関する情報とが関連付けられている。決済に関する情報は、例えば、決済が行われた日時、決済が行われた店舗、決済時の商品の価格及び合計金額等の情報を含む。なお、購入履歴DB49は、会員サーバ4に代えて、管理サーバ2が保持してもよい。 The purchase history DB 49 is a database of purchase history information generated based on the list of purchased products for which payment has been made. The purchase history information is generated for each purchase product list for which payment has been made, and the purchase product list for which payment has been made, information about the customer (for example, customer identification information), and information regarding payment are associated with each other. The information regarding the settlement includes, for example, information such as the date and time when the settlement was made, the store where the settlement was made, the price of the product at the time of settlement, and the total amount. The purchase history DB 49 may be held by the management server 2 instead of the member server 4.
 通信部44は、有線又は無線通信により、管理サーバ2等と通信する。制御部45は、図示しないCPU、ROM及びRAMなどを備え、会員サーバ4内の各構成要素に対して種々の制御を行う。 The communication unit 44 communicates with the management server 2 and the like by wired or wireless communication. The control unit 45 includes a CPU, ROM, RAM, and the like (not shown), and performs various controls on each component in the member server 4.
 (2-5)会計機
 図6は、会計機5の概略構成を示す。会計機5は、主に、表示部51と、入力部52と、記憶部53と、通信部54と、制御部55と、バーコードリーダ56と、ライト57と、スピーカ58とを備える。これらの各要素は、バスライン50を介して相互に接続されている。
(2-5) Accounting Machine FIG. 6 shows a schematic configuration of the accounting machine 5. The accounting machine 5 mainly includes a display unit 51, an input unit 52, a storage unit 53, a communication unit 54, a control unit 55, a bar code reader 56, a light 57, and a speaker 58. Each of these elements is connected to each other via a bus line 50.
 表示部51は、制御部55の制御に基づき、支払い方法選択画面や終了画面などの各種情報の表示を行う。入力部52は、顧客の入力を受け付けるインターフェースであり、例えば、タッチパネル、ボタンなどが該当する。 The display unit 51 displays various information such as a payment method selection screen and an end screen based on the control of the control unit 55. The input unit 52 is an interface that accepts customer input, and corresponds to, for example, a touch panel, a button, or the like.
 記憶部53は、ハードディスク又はフラッシュメモリといったメモリによって構成される。記憶部53は、制御部55が実行するプログラム、及び、制御部55がプログラムを実行することで所定の処理を実行するのに必要な情報を記憶する。例えば、記憶部53には、顧客が支払いを行う際に動作し、会計処理を行うための専用のアプリケーションプログラムが記憶されている。 The storage unit 53 is composed of a memory such as a hard disk or a flash memory. The storage unit 53 stores a program executed by the control unit 55 and information necessary for the control unit 55 to execute a predetermined process by executing the program. For example, the storage unit 53 stores a dedicated application program that operates when a customer makes a payment and performs accounting processing.
 制御部55は、図示しないCPU、ROM及びRAMなどを備え、会計機5内の各構成要素に対して種々の制御を行う。制御部55が実行する制御については後述する。バーコードリーダ56は、会計時に顧客の携帯端末3に表示された会計バーコードを読み取り、読み取った情報を制御部55に供給する。ライト57は、会計機5に不具合が生じたときや、店員を呼ぶときなどに点灯する。スピーカ58は、必要に応じて注意喚起のための操作音や音声メッセージなどを出力する。 The control unit 55 includes a CPU, ROM, RAM, etc. (not shown), and performs various controls on each component in the accounting machine 5. The control executed by the control unit 55 will be described later. The bar code reader 56 reads the checkout bar code displayed on the customer's mobile terminal 3 at the time of checkout, and supplies the read information to the control unit 55. The light 57 is turned on when a problem occurs in the accounting machine 5 or when a clerk is called. The speaker 58 outputs an operation sound, a voice message, or the like for calling attention as needed.
 (3)商品購入処理
 次に、管理システム100による商品購入処理の概要について説明する。商品購入処理は、顧客が店舗8において携帯端末3を使用して商品を購入する処理である。図7は、商品購入処理の概要を示すフローチャートである。商品購入処理は、大別して、入店処理S100と、商品選択処理S200と、会計処理S300とを有する。なお、商品購入処理は、主として管理サーバ2、携帯端末3及び会計機5が、それぞれ予め用意されたプログラムを実行することにより実現される。
(3) Product purchase process Next, an outline of the product purchase process by the management system 100 will be described. The product purchase process is a process in which a customer purchases a product at a store 8 using a mobile terminal 3. FIG. 7 is a flowchart showing an outline of the product purchase process. The product purchase process is roughly classified into a store entry process S100, a product selection process S200, and an accounting process S300. The product purchase process is mainly realized by the management server 2, the mobile terminal 3, and the accounting machine 5 executing programs prepared in advance.
 (3-1)入店処理
 まず、入店処理について説明する。入店処理は、顧客が店舗8に入店した際に、商品の購入に先だって行われる処理であり、商品購入のための準備に相当する。図8は、入店処理の一例を示すフローチャートである。この処理は、携帯端末3と管理サーバ2により行われる。
(3-1) Store entry process First, the store entry process will be described. The store entry process is a process performed prior to the purchase of a product when a customer enters the store 8, and corresponds to preparation for the purchase of the product. FIG. 8 is a flowchart showing an example of the store entry process. This process is performed by the mobile terminal 3 and the management server 2.
 まず、顧客は、店舗8に入ると、携帯端末3を用いて店舗バーコードを読み取る(ステップS101)。店舗バーコードは、店舗8内の所定の場所、例えば、店舗の入口付近の壁や買い物に使用するカードなどに貼り付けられている。顧客が店舗バーコードを読み取ると、携帯端末3は、読み取った店舗バーコードから店舗IDを取得し、管理サーバへ送信する(ステップS102)。携帯端末3は、店舗IDを送信する際、その携帯端末3又はその携帯端末3を使用する顧客を識別する顧客識別情報を一緒に送信する。なお、以下に説明する商品選択処理や会計処理においても、携帯端末3は基本的に何らかの情報を管理サーバ2へ送信する際には、自身を識別するための顧客識別情報を一緒に送信する。 First, when the customer enters the store 8, the customer reads the store barcode using the mobile terminal 3 (step S101). The store barcode is affixed to a predetermined place in the store 8, for example, a wall near the entrance of the store, a card used for shopping, or the like. When the customer reads the store barcode, the mobile terminal 3 acquires the store ID from the read store barcode and transmits it to the management server (step S102). When the mobile terminal 3 transmits the store ID, the mobile terminal 3 also transmits the customer identification information that identifies the customer who uses the mobile terminal 3 or the mobile terminal 3. In the product selection process and the accounting process described below, the mobile terminal 3 basically transmits the customer identification information for identifying itself when transmitting some information to the management server 2.
 管理サーバ2は、携帯端末3から店舗IDを受信し、商品情報DB28からその店舗の売価リストを取得する(ステップS104)。これは、店舗毎に商品の売価が異なっているためである。そして、管理サーバ2は、店舗名やその店舗のセール情報などを含む店舗情報を携帯端末3へ送信し(ステップS105)、携帯端末3は店舗情報を受信する(ステップS106)。これにより、携帯端末3の表示部31には現在の店舗名やその店舗のセール情報などが表示され、顧客が買い物を開始できる状態となる。なお、管理サーバ2が送信する店舗情報には、その店舗におけるその顧客の取引状態を示す情報が含まれており、その店舗で新たに買い物を開始する場合には取引状態は新規となる。一方、その顧客が何らかの理由でその店舗での買い物を中断したような場合には、それまでの取引状態に対応する購入商品リスト画面が携帯端末3に表示される。 The management server 2 receives the store ID from the mobile terminal 3 and acquires the selling price list of the store from the product information DB 28 (step S104). This is because the selling price of the product is different for each store. Then, the management server 2 transmits the store information including the store name and the sale information of the store to the mobile terminal 3 (step S105), and the mobile terminal 3 receives the store information (step S106). As a result, the current store name, sale information of the store, and the like are displayed on the display unit 31 of the mobile terminal 3, and the customer can start shopping. The store information transmitted by the management server 2 includes information indicating the transaction status of the customer at the store, and when a new shopping is started at the store, the transaction status becomes new. On the other hand, when the customer interrupts shopping at the store for some reason, the purchased product list screen corresponding to the transaction state up to that point is displayed on the mobile terminal 3.
 (3-2)商品選択処理
 次に、商品選択処理について説明する。商品選択処理は、顧客が携帯端末3を用いて商品に付されている商品バーコードを読み取り、購入商品リストに登録する処理である。図9は、商品選択処理のフローチャートである。この処理は、携帯端末3と管理サーバ2により実行される。
(3-2) Product selection process Next, the product selection process will be described. The product selection process is a process in which a customer reads a product barcode attached to a product using the mobile terminal 3 and registers the product in the purchased product list. FIG. 9 is a flowchart of the product selection process. This process is executed by the mobile terminal 3 and the management server 2.
 まず、顧客は、購入したい商品を見つけると、携帯端末3を商品読取モードにし、携帯端末3により商品に付されている商品バーコードを読み取る(ステップS201:Yes)。携帯端末3は読み取られた商品の商品識別情報を管理サーバ2へ送信する(ステップS202)。なお、この際、商品の数量は自動的に「1」にセットされる。管理サーバ2は、携帯端末3から商品識別情報を受信すると(ステップS203)、購入商品リストを更新し、携帯端末3へ送信する(ステップS204)。携帯端末3は、更新後の購入商品リストを受信し、表示部31に表示する(ステップS205)。これにより、新たに追加された商品とその数量が購入商品リストに追加され、携帯端末3に表示される。 First, when the customer finds the product he / she wants to purchase, he / she puts the mobile terminal 3 into the product reading mode and reads the product barcode attached to the product by the mobile terminal 3 (step S201: Yes). The mobile terminal 3 transmits the read product identification information of the product to the management server 2 (step S202). At this time, the quantity of the product is automatically set to "1". When the management server 2 receives the product identification information from the mobile terminal 3 (step S203), the management server 2 updates the purchased product list and transmits it to the mobile terminal 3 (step S204). The mobile terminal 3 receives the updated purchase product list and displays it on the display unit 31 (step S205). As a result, the newly added product and its quantity are added to the purchased product list and displayed on the mobile terminal 3.
 次に、必要に応じて、顧客が携帯端末3を操作して商品の数量を変更すると、携帯端末3は変更後の数量を取得する(ステップS206:Yes)。商品バーコードが最初に読み取られたときに、その商品の数量は自動的に「1」にセットされるが、顧客が同じ商品を複数購入する場合には、携帯端末3を操作して数量を変更することができる。変更後の数量がセットされると、携帯端末3は、変更の対象となる商品の商品識別情報と変更後の数量を管理サーバ2へ送信する(ステップS207)。 Next, when the customer operates the mobile terminal 3 to change the quantity of the product as necessary, the mobile terminal 3 acquires the changed quantity (step S206: Yes). When the product barcode is first read, the quantity of the product is automatically set to "1", but when the customer purchases the same product more than once, the mobile terminal 3 is operated to set the quantity. Can be changed. When the changed quantity is set, the mobile terminal 3 transmits the product identification information of the product to be changed and the changed quantity to the management server 2 (step S207).
 管理サーバ2は、携帯端末3から商品識別情報と変更後の数量を受信すると(ステップS208)、購入商品リストを更新し、携帯端末3へ送信する(ステップS209)。携帯端末3は、更新後の購入商品リストを受信し、表示部31に表示する(ステップS210)。これにより、数量変更が購入商品リストに反映される。 When the management server 2 receives the product identification information and the changed quantity from the mobile terminal 3 (step S208), it updates the purchased product list and transmits it to the mobile terminal 3 (step S209). The mobile terminal 3 receives the updated purchased product list and displays it on the display unit 31 (step S210). As a result, the quantity change is reflected in the purchased product list.
 次に、携帯端末3は、顧客により支払いボタンが押されたか否かを判定する(ステップS211)。支払いボタンは、顧客が買い物を終了する際に押すボタンである。支払いボタンが押されていない場合(ステップS211:No)、処理はステップ201へ戻る。こうして、支払いボタンを押すまで、顧客は商品の追加や数量変更を行い、買い物を続けることができる。そして、支払いボタンが押されると(ステップS211:Yes)、商品選択処理は終了する。 Next, the mobile terminal 3 determines whether or not the payment button has been pressed by the customer (step S211). The payment button is a button that the customer presses when completing the purchase. If the payment button is not pressed (step S211: No), the process returns to step 201. In this way, customers can add products, change quantities, and continue shopping until they press the payment button. Then, when the payment button is pressed (step S211: Yes), the product selection process ends.
 図10は、携帯端末3に表示された購入商品リスト画面の表示例を示す。この例では、購入商品リスト画面は、商品読取ボタン90と、リスト表示欄91と、小計表示欄92と、合計額表示欄93と、ホーム画面遷移ボタン94と、支払ボタン95と、取引中止ボタン96とを有する。 FIG. 10 shows a display example of the purchased product list screen displayed on the mobile terminal 3. In this example, the purchased product list screen has a product reading button 90, a list display field 91, a subtotal display field 92, a total amount display field 93, a home screen transition button 94, a payment button 95, and a transaction cancellation button. Has 96 and.
 携帯端末3は、商品読取ボタン90がタップ操作等により選択されたことを検知した場合、商品読取画面へ表示部31の表示を切り替える。商品読取画面では、携帯端末3は、起動した読取部36から取得される画像等を表示する。これにより、顧客は、商品バーコード7が読取部36の読み取り範囲内に位置するように商品又は携帯端末3を移動させ、商品バーコード7を読み取ることができる。 When the mobile terminal 3 detects that the product reading button 90 has been selected by a tap operation or the like, the mobile terminal 3 switches the display of the display unit 31 to the product reading screen. On the product reading screen, the mobile terminal 3 displays an image or the like acquired from the activated reading unit 36. As a result, the customer can move the product or the mobile terminal 3 so that the product barcode 7 is located within the reading range of the reading unit 36, and can read the product barcode 7.
 リスト表示欄91には、購入商品毎に、購入商品の名称、数量、価格が表示される。また、リスト表示欄91内の各購入商品に対し、数量減少ボタン97と、数量増加ボタン98とが表示される。そして、携帯端末3は、数量減少ボタン97又は数量増加ボタン98により購入商品の数量の変更を受け付けた場合、例えば、数量が変更された購入商品の商品識別情報及び変更後の数量を管理サーバ2に送信する。 In the list display column 91, the name, quantity, and price of the purchased product are displayed for each purchased product. In addition, a quantity decrease button 97 and a quantity increase button 98 are displayed for each purchased product in the list display field 91. Then, when the mobile terminal 3 accepts a change in the quantity of the purchased product by pressing the quantity decrease button 97 or the quantity increase button 98, for example, the management server 2 manages the product identification information of the purchased product whose quantity has been changed and the changed quantity. Send to.
 小計表示欄92は、購入商品リストの全商品に対する売価の税抜きの小計を表示し、合計額表示欄93は、購入商品リストの全商品に対する売価の税込みの合計額を表示する。管理サーバ2は、これらの小計又は合計額を、商品情報DB28に登録された購入商品の価格、具体的には、入店処理により取得したその店舗の売価リストに基づき算出している。 The subtotal display column 92 displays the subtotal of the selling price excluding tax for all the products in the purchased product list, and the total amount display column 93 displays the total amount of the selling price including tax for all the products in the purchased product list. The management server 2 calculates these subtotals or total amounts based on the prices of the purchased products registered in the product information DB 28, specifically, the selling price list of the store acquired by the store entry process.
 携帯端末3は、ホーム画面遷移ボタン94が選択されたことを検知した場合、ホーム画面の表示要求を管理サーバ2に送信し、その応答として受信する表示情報に基づき所定のホーム画面を表示する。ホーム画面は、店舗8での割引や値引の情報、携帯端末3の顧客の登録情報等を表示するものであってもよい。 When the mobile terminal 3 detects that the home screen transition button 94 has been selected, it transmits a home screen display request to the management server 2 and displays a predetermined home screen based on the display information received as a response. The home screen may display information on discounts and discounts at the store 8, customer registration information on the mobile terminal 3, and the like.
 携帯端末3は、支払ボタン95が選択されたことを検知した場合、会計要求を管理サーバ2に送信し、その応答として受信する表示情報に基づき、後述の会計バーコード画面を含む支払い画面を表示する。また、携帯端末3は、取引中止ボタン96が選択されたことを検知した場合、取引中止を通知する情報を管理サーバ2に送信する。この場合、管理サーバ2は、携帯端末3に対応する購入商品リストを削除する。 When the mobile terminal 3 detects that the payment button 95 is selected, it transmits an accounting request to the management server 2, and displays a payment screen including an accounting barcode screen described later based on the display information received as the response. To do. Further, when the mobile terminal 3 detects that the transaction cancellation button 96 is selected, the mobile terminal 3 transmits information for notifying the transaction cancellation to the management server 2. In this case, the management server 2 deletes the purchased product list corresponding to the mobile terminal 3.
 (3-3)会計処理
 次に、会計処理について説明する。会計処理は、商品選択処理により顧客が選択した商品についての支払いを行う処理である。図11は、会計処理のフローチャートである。この処理は、携帯端末3と、管理サーバ2と、会計機5により実行される。
(3-3) Accounting processing Next, accounting processing will be described. The accounting process is a process of paying for a product selected by a customer by a product selection process. FIG. 11 is a flowchart of accounting processing. This process is executed by the mobile terminal 3, the management server 2, and the accounting machine 5.
 まず、携帯端末3は、前述の支払ボタン95が押されると、管理サーバ2へ会計要求を送信する(ステップS301)。管理サーバ2は、会計要求を受信すると(ステップS302)、その時点の購入商品リストに基づいて支払い金額を計算する(ステップS303)。さらに、管理サーバ2は、会計バーコードを生成する(ステップS304)。会計バーコードは、現在の購入商品リストが示す購入を一意に識別する情報である。1つの例では会計バーコードは、そのときの購入内容に一意に対応付けられたランダムなコードなどとすることができる。この場合、会計バーコードは、支払い情報の問い合わせ番号としての意味を有する。管理サーバ2は、ステップS303で算出した支払い金額と、ステップS304で生成した会計バーコードとを含む支払い画面を携帯端末3へ送信する(ステップS305)。 First, when the payment button 95 described above is pressed, the mobile terminal 3 transmits an accounting request to the management server 2 (step S301). When the management server 2 receives the accounting request (step S302), the management server 2 calculates the payment amount based on the purchased product list at that time (step S303). Further, the management server 2 generates an accounting barcode (step S304). The accounting barcode is information that uniquely identifies the purchase indicated by the current list of purchased products. In one example, the accounting barcode can be a random code uniquely associated with the purchase content at that time. In this case, the accounting barcode has a meaning as an inquiry number for payment information. The management server 2 transmits a payment screen including the payment amount calculated in step S303 and the accounting barcode generated in step S304 to the mobile terminal 3 (step S305).
 携帯端末3は、受信した支払い画面を表示部31に表示する。図12は、支払い画面の表示例である。この例では、支払い画面は、会計バーコード37と、合計金額欄38と、完了ボタン39とを含む。顧客は、支払い画面が表示された携帯端末3を持って会計機5に移動し、バーコードリーダ56により会計バーコードを読み取る(ステップS307)。会計機5は、読み取った会計バーコードに基づいて、支払い方法選択画面を表示する(ステップS308)。具体的には、会計機5は、会計バーコードが示す問い合わせ番号を管理サーバ2に送信し、支払い情報を取得する。なお、支払い情報は、合計金額、及び、購入商品リストに入っている全商品のIDや数量などの明細を含む。会計機5は、取得した支払い情報に基づいて、支払い方法選択画面を表示する。 The mobile terminal 3 displays the received payment screen on the display unit 31. FIG. 12 is a display example of the payment screen. In this example, the payment screen includes an accounting barcode 37, a total amount field 38, and a completion button 39. The customer moves to the accounting machine 5 with the mobile terminal 3 on which the payment screen is displayed, and reads the accounting barcode with the barcode reader 56 (step S307). The accounting machine 5 displays a payment method selection screen based on the read accounting barcode (step S308). Specifically, the accounting machine 5 transmits the inquiry number indicated by the accounting barcode to the management server 2 and acquires payment information. The payment information includes details such as the total amount and the IDs and quantities of all the products in the purchased product list. The accounting machine 5 displays a payment method selection screen based on the acquired payment information.
 図13(A)は、支払い方法選択画面の表示例を示す。支払い方法選択画面は、合計金額欄61と、現金ボタン62と、クレジットボタン63とを含む。顧客は、支払い方法選択画面を見て支払い金額を確認し、現金ボタン62とクレジットボタン63のいずれかを押し、支払いを行う。これにより、購入代金の決済が行われる(ステップS309)。具体的に、顧客が現金での支払いを選択した場合、会計機5は現金投入口に現金を投入することを促し、現金が投入されると、必要に応じて釣銭を支払う。また、顧客がクレジットでの支払いを選択した場合、会計機5はカードの挿入を促し、必要に応じて暗証番号などの入力などを促し、クレジット決済を行う。 FIG. 13A shows a display example of the payment method selection screen. The payment method selection screen includes a total amount field 61, a cash button 62, and a credit button 63. The customer confirms the payment amount by looking at the payment method selection screen, and presses either the cash button 62 or the credit button 63 to make the payment. As a result, the purchase price is settled (step S309). Specifically, when the customer chooses to pay in cash, the accounting machine 5 prompts the customer to insert cash into the cash slot, and when the cash is inserted, pays change as needed. Further, when the customer chooses to pay by credit, the accounting machine 5 prompts the insertion of the card, prompts the input of a personal identification number or the like as necessary, and performs the credit settlement.
 決済が完了すると、会計機5は、会計終了画面を表示する。図13(B)は、会計終了画面の表示例を示す。この例では、会計終了画面は、決済情報欄64と、領収書ボタン65と、終了ボタン66とを含む。なお、図13(B)は顧客がクレジット決済を選択した場合の例であり、決済情報欄64は、決済の金額、決済方法などの情報を表示している。領収書ボタン65は、領収書を印刷出力するためのボタンである。終了ボタン66は、顧客が会計処理を完了したことを確認するためのボタンである。顧客が終了ボタン66を押すと、会計機5は決済が完了したことを管理サーバ2に報告し、表示部51の表示をメインメニューに戻す。なお、図12に示す支払い画面にも完了ボタン39が表示されており、顧客は会計処理が終了すると、支払い画面の完了ボタン39を押す。完了ボタン39が押されると、携帯端末3は決済が完了したことを管理サーバ2に報告し、表示部31をメインメニューに戻す。 When the settlement is completed, the accounting machine 5 displays the accounting end screen. FIG. 13B shows a display example of the accounting end screen. In this example, the accounting end screen includes a payment information field 64, a receipt button 65, and an end button 66. Note that FIG. 13B is an example when the customer selects credit card payment, and the payment information column 64 displays information such as the payment amount and the payment method. The receipt button 65 is a button for printing out a receipt. The end button 66 is a button for confirming that the customer has completed the accounting process. When the customer presses the end button 66, the accounting machine 5 reports to the management server 2 that the settlement has been completed, and returns the display of the display unit 51 to the main menu. The completion button 39 is also displayed on the payment screen shown in FIG. 12, and the customer presses the completion button 39 on the payment screen when the accounting process is completed. When the completion button 39 is pressed, the mobile terminal 3 reports to the management server 2 that the payment has been completed, and returns the display unit 31 to the main menu.
 なお、上記の例では、会計バーコードは単に支払い情報の問い合わせ番号であり、会計機5はこの問い合わせ番号を用いて管理サーバ2から支払い情報を取得している。その代わりに、会計バーコードが支払い情報を含むようにしてもよい。即ち、管理サーバ2は、その時点の購入商品リストの内容に基づいて、合計金額及び購入商品の明細の情報を用いて会計バーコードを生成する。この場合、会計機5は、会計バーコードを読み取り復号化することにより、支払い情報を取得することができるので、支払い情報を取得するために管理サーバ2と通信する必要は無くなる。即ち、会計機5は、読み取った会計バーコードから合計金額を抽出し、支払い方法選択画面を表示すればよい。 In the above example, the accounting barcode is simply an inquiry number for payment information, and the accounting machine 5 uses this inquiry number to acquire payment information from the management server 2. Instead, the accounting barcode may include payment information. That is, the management server 2 generates an accounting barcode using the total amount and the detailed information of the purchased products based on the contents of the purchased product list at that time. In this case, the accounting machine 5 can acquire the payment information by reading and decoding the accounting barcode, so that it is not necessary to communicate with the management server 2 in order to acquire the payment information. That is, the accounting machine 5 may extract the total amount from the read accounting barcode and display the payment method selection screen.
 (4)未決済処理
 次に、未決済の購入商品リストが存在する場合の異常発生時に管理サーバ2が行う処理である未決済処理について説明する。
(4) non-payment processing will now be described unsettled process, which is a management server 2 performs processing at the time of occurrence of an abnormality when the purchased product list of outstanding exists.
 (4-1)概要
 管理サーバ2は、未決済の購入商品リストが存在する顧客が使用する携帯端末3の専用アプリの終了を検知したとき、当該購入商品リストを購入商品リストDB29から消去せずに保持する。そして、管理サーバ2は、対象の携帯端末3での専用アプリの再起動を検知したときに、保持した未決済の購入商品リストの情報を携帯端末3に送信することで、専用アプリ終了直前の購入商品リストを携帯端末3に表示させる。このようにすることで、管理サーバ2は、何らかの理由により買い物中に専用アプリが終了した場合であっても、専用アプリの再起動により顧客に買い物を円滑に再開させることができる。
(4-1) Overview When the management server 2 detects the termination of the dedicated application of the mobile terminal 3 used by the customer who has an unsettled purchased product list, the purchased product list is not deleted from the purchased product list DB 29. Hold on. Then, when the management server 2 detects the restart of the dedicated application on the target mobile terminal 3, the management server 2 transmits the information of the retained unsettled purchased product list to the mobile terminal 3, so that the dedicated application is immediately before the end. The purchased product list is displayed on the mobile terminal 3. By doing so, the management server 2 can allow the customer to smoothly resume shopping by restarting the dedicated application even if the dedicated application is terminated during shopping for some reason.
 また、管理サーバ2は、未決済の購入商品リストが存在する状態で専用アプリが終了した場合、専用アプリが再起動するまで、所定時間間隔により、未決済の購入商品リストが存在する旨の通知を携帯端末3に出力させる。これにより、管理サーバ2は、未決済の購入商品リストの存在を顧客に通知し、買い物再開及び決済を好適に促すことができる。 In addition, when the dedicated application is terminated while the unsettled purchased product list exists, the management server 2 notifies that the unsettled purchased product list exists at a predetermined time interval until the dedicated application is restarted. Is output to the mobile terminal 3. As a result, the management server 2 can notify the customer of the existence of the unsettled purchased product list and preferably prompt the customer to resume shopping and settle.
 また、管理サーバ2は、未決済の購入商品リストが所定時間以上更新されない場合、又は、未決済の購入商品リストが存在する状態で携帯端末3が店舗8の外に出たことを検知した場合、未決済の購入商品リストに関する通知を携帯端末3に出力させる。このように、管理サーバ2は、未決済における異常状態を検出したときに、携帯端末3に対して通知を出力させることができる。 In addition, the management server 2 detects that the unsettled purchased product list is not updated for a predetermined time or more, or that the mobile terminal 3 goes out of the store 8 in the presence of the unsettled purchased product list. , The mobile terminal 3 is made to output a notification regarding the list of unsettled purchased products. In this way, the management server 2 can output a notification to the mobile terminal 3 when it detects an abnormal state in the unsettled state.
 (4-2)処理フロー
 図14は、管理サーバ2が実行する未決済処理の手順を示すフローチャートの一例である。管理サーバ2は、例えば、図14に示すフローチャートの処理を、図8に示す入店処理の実行後、決済が完了していない顧客毎に実行する。なお、図14に示す未決済処理は、説明便宜上、図9に示す商品選択処理で管理サーバ2が実行する処理を含んでいる。
(4-2) Processing Flow FIG. 14 is an example of a flowchart showing a procedure of unsettled processing executed by the management server 2. For example, the management server 2 executes the processing of the flowchart shown in FIG. 14 for each customer whose settlement has not been completed after the execution of the store entry processing shown in FIG. The unsettled process shown in FIG. 14 includes a process executed by the management server 2 in the product selection process shown in FIG. 9 for convenience of explanation.
 まず、顧客が使用する携帯端末3は、携帯端末3の専用アプリを起動させて管理サーバ2との通信を確立した後、図8に示す入店処理のフローチャートの処理を行う。そして、顧客は、購入したい商品を見つけると、携帯端末3を商品読取モードにし、携帯端末3により商品に付されている商品バーコードを読み取る。携帯端末3は、読み取られた商品の商品識別情報を管理サーバ2へ送信する。 First, the mobile terminal 3 used by the customer activates the dedicated application of the mobile terminal 3 to establish communication with the management server 2, and then processes the flowchart of the store entry process shown in FIG. Then, when the customer finds the product he / she wants to purchase, the mobile terminal 3 is set to the product reading mode, and the mobile terminal 3 reads the product barcode attached to the product. The mobile terminal 3 transmits the read product identification information of the product to the management server 2.
 そして、管理サーバ2は、携帯端末3から商品識別情報を受信したか否か判定する(ステップS401)。そして、管理サーバ2は、携帯端末3から商品識別情報を受信した場合(ステップS401;Yes)、購入商品リストを更新し、更新した購入商品リストを携帯端末3へ送信する(ステップS402)。ここで、管理サーバ2は、対象の顧客に対する購入商品リストが購入商品リストDB29に登録されていない場合には、受信した商品識別情報を要素とする購入商品リストを、対象の顧客の顧客識別情報と関連付けて購入商品リストDB29に登録する。なお、管理サーバ2は、ステップS401において、携帯端末3から商品識別情報と共に変更する数量の情報を受信した場合には、指定された商品識別情報が示す商品の数量をステップS402において変更する。ステップS401の処理は、図9に示す商品選択処理のステップS203及びステップS208の処理に相当し、ステップS402の処理は、ステップS204及びステップS209の処理に対応する。 Then, the management server 2 determines whether or not the product identification information has been received from the mobile terminal 3 (step S401). Then, when the management server 2 receives the product identification information from the mobile terminal 3 (step S401; Yes), the management server 2 updates the purchased product list and transmits the updated purchased product list to the mobile terminal 3 (step S402). Here, when the purchased product list for the target customer is not registered in the purchased product list DB 29, the management server 2 uses the purchased product list as an element of the received product identification information as the customer identification information of the target customer. It is registered in the purchased product list DB29 in association with. When the management server 2 receives the information of the quantity to be changed together with the product identification information from the mobile terminal 3 in step S401, the management server 2 changes the quantity of the product indicated by the designated product identification information in step S402. The process of step S401 corresponds to the process of step S203 and step S208 of the product selection process shown in FIG. 9, and the process of step S402 corresponds to the process of step S204 and step S209.
 次に、管理サーバ2は、携帯端末3の専用アプリが終了したか否か判定する(ステップS403)。例えば、管理サーバ2は、携帯端末3の専用アプリと確立した通信接続が切断された場合に、専用アプリが終了したと判定する。他の例では、管理サーバ2は、専用アプリの動作中に携帯端末3から送信される情報を受信しなくなった場合に、専用アプリが終了したと判定する。なお、専用アプリの終了は、例えば、携帯端末3への顧客の操作に起因して終了する場合に加えて、携帯端末3の他のアプリケーションの割り込み(例えば通話の着信)や専用アプリのフリーズにより強制終了する場合なども含む。携帯端末3への顧客の操作に起因して専用アプリが終了する例は、例えば、誤操作に起因して専用アプリが終了する場合、急用の発生により買い物かごを店舗8のサービスカウンター等に一時的に預け、専用アプリを一時的に終了して顧客が店舗8を出る場合などがある。 Next, the management server 2 determines whether or not the dedicated application of the mobile terminal 3 has ended (step S403). For example, the management server 2 determines that the dedicated application has ended when the communication connection established with the dedicated application of the mobile terminal 3 is disconnected. In another example, the management server 2 determines that the dedicated application has ended when it no longer receives the information transmitted from the mobile terminal 3 while the dedicated application is operating. In addition to the case where the dedicated application is terminated due to the customer's operation on the mobile terminal 3, for example, due to an interruption of another application of the mobile terminal 3 (for example, an incoming call) or a freeze of the dedicated application. Including the case of forced termination. An example in which the dedicated application is terminated due to the customer's operation on the mobile terminal 3 is, for example, when the dedicated application is terminated due to an erroneous operation, the shopping basket is temporarily placed at the service counter of the store 8 due to an emergency. In some cases, the customer may leave the store 8 by temporarily terminating the dedicated application.
 そして、管理サーバ2は、携帯端末3の専用アプリが終了したと判定した場合(ステップS403;Yes)、対象の顧客の未決済の購入商品リストを引き続き保持する(ステップS404)。具体的には、管理サーバ2は、対象の顧客の購入商品リストを購入商品リストDB29から削除することなく、引き続き購入商品リストDB29に記憶する。この場合、例えば、管理サーバ2は、対象の顧客の購入商品リストに対し、専用アプリが終了している旨のフラグ情報などを付加してもよい。 Then, when the management server 2 determines that the dedicated application of the mobile terminal 3 has ended (step S403; Yes), the management server 2 continues to hold the unsettled purchased product list of the target customer (step S404). Specifically, the management server 2 continues to store the purchased product list of the target customer in the purchased product list DB 29 without deleting it from the purchased product list DB 29. In this case, for example, the management server 2 may add flag information or the like indicating that the dedicated application has ended to the purchased product list of the target customer.
 そして、管理サーバ2は、対象の顧客が使用する携帯端末3の専用アプリが再起動されるまでの間、所定時間間隔により通知を携帯端末3に出力させる(ステップS405)。上述の所定時間間隔は、例えば、予め定められた時間間隔であり、記憶部23等に記憶されている。ステップS405では、例えば、管理サーバ2は、携帯端末3に対し、未決済の購入商品リストが存在する旨の通知情報を送信し、プッシュ通知機能により、携帯端末3の画面上に当該通知情報を表示させる。これにより、管理サーバ2は、未決済の購入商品リストの存在を、携帯端末3を使用する顧客に継続的に認識させることができる。 Then, the management server 2 outputs a notification to the mobile terminal 3 at a predetermined time interval until the dedicated application of the mobile terminal 3 used by the target customer is restarted (step S405). The above-mentioned predetermined time interval is, for example, a predetermined time interval and is stored in the storage unit 23 or the like. In step S405, for example, the management server 2 transmits notification information to the mobile terminal 3 that there is an unsettled purchased product list, and the push notification function displays the notification information on the screen of the mobile terminal 3. Display it. As a result, the management server 2 can continuously make the customer who uses the mobile terminal 3 recognize the existence of the unsettled purchased product list.
 そして、管理サーバ2は、対象の顧客が使用する携帯端末3の専用アプリが再起動されたか否か判定する(ステップS406)。例えば、管理サーバ2は、対象の顧客が使用する携帯端末3の専用アプリと通信を再確立した場合、又は、専用アプリが動作中の場合に送信される所定の情報を受信した場合、対象の携帯端末3の専用アプリが再起動されたと判定する。そして、管理サーバ2は、携帯端末3の専用アプリが再起動されていない場合(ステップS406;No)、引き続き、ステップS404及びステップS405の処理を継続する。 Then, the management server 2 determines whether or not the dedicated application of the mobile terminal 3 used by the target customer has been restarted (step S406). For example, when the management server 2 reestablishes communication with the dedicated application of the mobile terminal 3 used by the target customer, or when it receives predetermined information transmitted when the dedicated application is operating, the target It is determined that the dedicated application of the mobile terminal 3 has been restarted. Then, when the dedicated application of the mobile terminal 3 is not restarted (step S406; No), the management server 2 continues the processes of steps S404 and S405.
 一方、管理サーバ2は、対象の顧客が使用する携帯端末3の専用アプリが再起動されたことを検知した場合(ステップS406;Yes)、対象の顧客に対応する購入商品リストを、対象の携帯端末3に送信する(ステップS407)。この場合、管理サーバ2は、対象の顧客の顧客識別情報に紐付いた購入商品リストを購入商品リストDB29から抽出し、当該購入商品リストの情報を、対象の携帯端末3に送信する。この場合、携帯端末3は、管理サーバ2から受信した購入商品リストの情報等に基づき、購入商品リスト画面を専用アプリ上で表示する。これにより、顧客は、何らかの理由により買い物途中で専用アプリが終了した場合であっても、専用アプリを再起動することで、専用アプリの終了直前の状態で買い物を継続することができる。即ち、この場合、顧客は、専用アプリ終了前に買い物かごに入れた商品の商品バーコードの読み取り操作などを再度行う必要がない。 On the other hand, when the management server 2 detects that the dedicated application of the mobile terminal 3 used by the target customer has been restarted (step S406; Yes), the management server 2 displays the purchased product list corresponding to the target customer on the target mobile phone. It is transmitted to the terminal 3 (step S407). In this case, the management server 2 extracts the purchased product list associated with the customer identification information of the target customer from the purchased product list DB 29, and transmits the information of the purchased product list to the target mobile terminal 3. In this case, the mobile terminal 3 displays the purchased product list screen on the dedicated application based on the information of the purchased product list received from the management server 2. As a result, even if the dedicated application is terminated during shopping for some reason, the customer can continue shopping in the state immediately before the termination of the dedicated application by restarting the dedicated application. That is, in this case, the customer does not need to perform the operation of reading the product barcode of the product put in the shopping cart again before the end of the dedicated application.
 なお、管理サーバ2は、専用アプリの再起動の検知後、専用アプリ終了直前の購入商品リストを利用して買い物を継続するか否かを携帯端末3の顧客に選択させてもよい。この場合、管理サーバ2は、専用アプリ終了直前の購入商品リストを利用して買い物を継続することを顧客が選択した場合に、ステップS407で購入商品リストの送信を行う。この具体例については、図16を参照して後述する。 Note that the management server 2 may allow the customer of the mobile terminal 3 to select whether or not to continue shopping by using the purchased product list immediately before the end of the dedicated application after detecting the restart of the dedicated application. In this case, the management server 2 transmits the purchased product list in step S407 when the customer selects to continue shopping using the purchased product list immediately before the end of the dedicated application. A specific example of this will be described later with reference to FIG.
 一方、携帯端末3の専用アプリが終了していないと判定した場合(ステップS403;No)、管理サーバ2は、直前の購入商品リストの更新から所定時間以上経過したか否か判定する(ステップS408)。即ち、管理サーバ2は、所定時間以内にステップS402の処理を行ったか否か判定する。上述の所定時間は、例えば、買い物において商品かごに商品を入れる平均的な時間間隔を勘案して予め定められる。 On the other hand, when it is determined that the dedicated application of the mobile terminal 3 has not ended (step S403; No), the management server 2 determines whether or not a predetermined time or more has passed since the last update of the purchased product list (step S408). ). That is, the management server 2 determines whether or not the process of step S402 has been performed within a predetermined time. The above-mentioned predetermined time is predetermined, for example, in consideration of the average time interval for putting products in the product basket during shopping.
 そして、直前の購入商品リストの更新から所定時間以上経過している場合(ステップS408;Yes)、管理サーバ2は、未決済の購入商品リストが存在する旨の通知を、携帯端末3に出力させる(ステップS409)。これにより、管理サーバ2は、決済が行われずに放置された購入商品リストの存在を、好適に顧客に通知して決済の完了を促す。 Then, when a predetermined time or more has passed since the last update of the purchased product list (step S408; Yes), the management server 2 causes the mobile terminal 3 to output a notification that there is an unsettled purchased product list. (Step S409). As a result, the management server 2 preferably notifies the customer of the existence of the purchased product list that has been left unpaid, and prompts the customer to complete the payment.
 一方、直前の購入商品リストの更新から所定時間以上経過していない場合(ステップS408;No)、管理サーバ2は、携帯端末3が店舗8の外に出たか否か判定する(ステップS410)。この場合、例えば、管理サーバ2は、携帯端末3から送信される位置情報を取得し、当該位置情報が示す位置が店舗8のエリア内であるか否かを判定する。上述の位置情報は、GPSの電波に基づく位置情報であってもよく、ビーコン端末の電波に基づく位置情報であってもよく、無線LANの電波に基づく位置情報であってもよい。なお、店舗8のエリアを示す位置情報は、例えば予め記憶部23に記憶されている。 On the other hand, if a predetermined time or more has not passed since the last update of the purchased product list (step S408; No), the management server 2 determines whether or not the mobile terminal 3 has gone out of the store 8 (step S410). In this case, for example, the management server 2 acquires the position information transmitted from the mobile terminal 3 and determines whether or not the position indicated by the position information is within the area of the store 8. The above-mentioned position information may be position information based on GPS radio waves, position information based on radio waves of a beacon terminal, or position information based on radio waves of wireless LAN. The location information indicating the area of the store 8 is stored in the storage unit 23 in advance, for example.
 そして、携帯端末3が店舗8の外に出たと管理サーバ2が判定した場合(ステップS410;Yes)、管理サーバ2は、未決済の購入商品リストが存在する旨の通知を携帯端末3に出力させる(ステップS409)。これにより、管理サーバ2は、未決済の購入商品リストに対する決済の完了を、好適に顧客を促すことができる。 Then, when the management server 2 determines that the mobile terminal 3 has gone out of the store 8 (step S410; Yes), the management server 2 outputs a notification to the mobile terminal 3 that there is an unsettled purchased product list. (Step S409). As a result, the management server 2 can preferably prompt the customer to complete the payment for the unsettled purchased product list.
 なお、管理サーバ2は、この場合、店舗8の店員が使用する端末に対し、未決済の購入商品リストが存在する顧客が店舗8の外に出たことを通知する情報を送信してもよい。言い換えると、管理サーバ2は、店舗8の外に出た携帯端末3の存在を、店舗8の店員が使用する端末に通知してもよい。この場合、管理サーバ2は、対象の顧客に対応する会員情報DB47のレコードに記録された会員情報を、店員が使用する端末に送信する情報に含めてもよい。これにより、管理サーバ2は、未決済のまま店舗8の外に出た顧客の存在を、好適に店舗8の店員等に通知することができる。 In this case, the management server 2 may send information to the terminal used by the clerk of the store 8 notifying that the customer who has the unsettled purchased product list has gone out of the store 8. .. In other words, the management server 2 may notify the terminal used by the clerk of the store 8 of the existence of the mobile terminal 3 that has gone out of the store 8. In this case, the management server 2 may include the member information recorded in the record of the member information DB 47 corresponding to the target customer in the information transmitted to the terminal used by the clerk. As a result, the management server 2 can preferably notify the clerk of the store 8 and the like of the existence of the customer who has left the store 8 without being settled.
 一方、携帯端末3が店舗8の外に出ていないと管理サーバ2が判定した場合(ステップS410;No)、又は、ステップS407の実行後、管理サーバ2は、対象の顧客の買い物が終了したか否か判定する(ステップS411)。この場合、管理サーバ2は、購入商品リストに対する決済が完了したことを検知した場合、又は、専用アプリにおいて取引中止が選択されたことを検知した場合に、買い物が終了したと判定する。そして、管理サーバ2は、買い物が終了した場合(ステップS411;Yes)、フローチャートの処理を終了する。一方、管理サーバ2は、買い物が終了していない場合(ステップS411;No)、ステップS401へ処理を戻す。 On the other hand, when the management server 2 determines that the mobile terminal 3 is not outside the store 8 (step S410; No), or after the execution of step S407, the management server 2 has completed the shopping of the target customer. Whether or not it is determined (step S411). In this case, the management server 2 determines that the shopping has been completed when it detects that the payment for the purchased product list is completed or when it detects that the transaction cancellation is selected in the dedicated application. Then, when the shopping is completed (step S411; Yes), the management server 2 ends the processing of the flowchart. On the other hand, when the shopping is not completed (step S411; No), the management server 2 returns the process to step S401.
 (4-3)画面例
 図15は、図14のステップS405において管理サーバ2が対象の顧客の携帯端末3に表示させる表示画面の一例である。
(4-3) Screen Example FIG. 15 is an example of a display screen displayed on the mobile terminal 3 of the target customer by the management server 2 in step S405 of FIG.
 この場合、管理サーバ2は、図14のステップS403において専用アプリが終了してから所定時間間隔が経過し、かつ、専用アプリが再起動されていないことから、ステップS405に基づき、プッシュ通知機能により、携帯端末3に通知を出力させている。この場合、携帯端末3は、管理サーバ2から受信する情報に基づき、「未決済の購入商品リストがあります」と表示したウィンドウ71を、ポップアップ表示している。 In this case, since the predetermined time interval has elapsed since the dedicated application was terminated in step S403 of FIG. 14 and the dedicated application has not been restarted, the management server 2 uses the push notification function based on step S405. , The mobile terminal 3 is made to output the notification. In this case, the mobile terminal 3 pops up a window 71 displaying "There is an unsettled purchased product list" based on the information received from the management server 2.
 このように、管理サーバ2は、未決済の購入商品リストがある顧客が使用する携帯端末3の専用アプリが終了した場合に、未決済の購入商品リストがある旨の通知を示すウィンドウ71をポップアップ表示する。これにより、携帯端末3は、専用アプリの再起動及び店舗8での買い物の再開を好適に促すことができる。 In this way, the management server 2 pops up a window 71 indicating that there is an unsettled purchased product list when the dedicated application of the mobile terminal 3 used by the customer who has the unsettled purchased product list is terminated. indicate. As a result, the mobile terminal 3 can preferably prompt the restart of the dedicated application and the resumption of shopping at the store 8.
 図16は、図15に示す状態から専用アプリの再起動後に携帯端末3が表示する表示画面の一例である。 FIG. 16 is an example of a display screen displayed by the mobile terminal 3 after the dedicated application is restarted from the state shown in FIG.
 この場合、携帯端末3は、専用アプリの再起動後、携帯端末3の専用アプリの表示画面上に、ウィンドウ72をポップアップ表示している。携帯端末3は、ウィンドウ72上に、未決済の購入商品リストが存在する旨のテキスト情報と共に、第1ボタン73と第2ボタン74とを表示している。第1ボタン73は、未決済の購入商品リストを利用して買い物を続けることを指定するボタンであり、第2ボタン74は、取引を中止することを指定するボタンである。そして、携帯端末3は、第1ボタン73が選択されたことを検知した場合、管理サーバ2から図14のステップS407に従い送信される未決済の購入商品リスト(即ち専用アプリが終了する直前の購入商品リスト)の情報を受信し、購入商品リスト画面を再表示する。この場合、購入商品リスト画面には、専用アプリが終了する直前の購入商品リストが表示される。一方、携帯端末3は、第2ボタン74が選択されたことを検知した場合、購入商品リスト画面で取引中止ボタン46が選択された場合と同様、取引中止を通知する情報を管理サーバ2に送信する。この場合、管理サーバ2は、携帯端末3に対応する購入商品リストを削除する。 In this case, the mobile terminal 3 pops up the window 72 on the display screen of the dedicated application of the mobile terminal 3 after the dedicated application is restarted. The mobile terminal 3 displays the first button 73 and the second button 74 on the window 72 together with the text information indicating that there is an unsettled purchased product list. The first button 73 is a button that specifies to continue shopping using the unsettled purchased product list, and the second button 74 is a button that specifies to cancel the transaction. Then, when the mobile terminal 3 detects that the first button 73 is selected, the unsettled purchased product list (that is, the purchase immediately before the end of the dedicated application) is transmitted from the management server 2 in accordance with step S407 of FIG. Receives the information of the product list) and redisplays the purchased product list screen. In this case, the purchased product list screen displays the purchased product list immediately before the dedicated application ends. On the other hand, when the mobile terminal 3 detects that the second button 74 is selected, the mobile terminal 3 transmits information for notifying the transaction cancellation to the management server 2 as in the case where the transaction cancellation button 46 is selected on the purchased product list screen. To do. In this case, the management server 2 deletes the purchased product list corresponding to the mobile terminal 3.
 図17は、図14のステップS409において管理サーバ2が対象の顧客の携帯端末3に表示させる表示画面の一例である。 FIG. 17 is an example of a display screen displayed on the mobile terminal 3 of the target customer by the management server 2 in step S409 of FIG.
 この場合、管理サーバ2は、未決済の購入商品リストが更新されない状態で所定時間を超えた、又は、未決済の購入商品リストが存在する状態で携帯端末3が店舗8の外に出たことを検知し、専用アプリが表示する購入商品リスト画面上に、通知を表すウィンドウ75を表示させている。ここでは、管理サーバ2は、購入商品リストの支払いを促すテキスト情報を、ウィンドウ75上に表示している。 In this case, the management server 2 has exceeded the predetermined time without updating the unsettled purchased product list, or the mobile terminal 3 has gone out of the store 8 with the unsettled purchased product list existing. Is detected, and a window 75 representing a notification is displayed on the purchased product list screen displayed by the dedicated application. Here, the management server 2 displays text information prompting payment of the purchased product list on the window 75.
 (4-4)購入履歴の活用
 管理サーバ2は、好適には、決済が完了した購入商品リストの情報を、同一の顧客による電子商取引に基づく商品購入において利用してもよい。この場合、管理サーバ2は、決済完了時に、決済が完了した購入商品リストと、商品を購入した顧客を示す顧客識別情報と、決済に関する情報とを関連付けた購入履歴情報を生成し、会員サーバ4の購入履歴DB49に記憶する。そして、管理サーバ2は、同一の顧客による電子商取引に基づく買い物において、購入履歴DB49に記憶した購入履歴情報に基づく表示及び購入予定の商品のリストの生成を行う。
(4-4) Utilization of Purchase History The management server 2 may preferably use the information of the purchased product list for which payment has been completed in the product purchase based on the electronic commerce by the same customer. In this case, when the payment is completed, the management server 2 generates purchase history information in which the purchase product list for which the payment has been completed, the customer identification information indicating the customer who purchased the product, and the payment information are associated with each other, and the member server 4 It is stored in the purchase history DB49 of. Then, the management server 2 displays based on the purchase history information stored in the purchase history DB 49 and generates a list of products to be purchased in the shopping based on the electronic commerce by the same customer.
 図18は、専用アプリを利用した電子商取引を行う際に携帯端末3が表示する表示画面の一例である。 FIG. 18 is an example of a display screen displayed by the mobile terminal 3 when conducting an electronic commerce using a dedicated application.
 図18では、まず、管理サーバ2は、携帯端末3において、過去の購入履歴を元に注文を行う旨のユーザ入力がなされたことを検知する。言い換えると、管理サーバ2は、携帯端末3から、電子商取引による過去の購入履歴に基づく買い物の要求を受信する。こそして、管理サーバ2は、上述の買い物の要求を受信した場合に、携帯端末3を使用する顧客の顧客識別情報に関連付けられた複数の購入実績を示す購入履歴情報を、購入履歴DB49から抽出する。そして、管理サーバ2は、購入履歴DB49から抽出した購入履歴情報に基づき、購入履歴リスト76を生成し、生成した購入履歴リスト76を携帯端末3に表示させる。ここでは、購入履歴リスト76は、過去の購入実績に応じた複数の要素を有し、各要素は、購入日時、購入店舗、決済番号、及び合計金額の情報を含んでいる。また、購入履歴リスト76を構成する各要素には、夫々の詳細な購入履歴を表示するための詳細表示ボタン77A~77D(77)が設けられている。 In FIG. 18, first, the management server 2 detects that the user input to place an order based on the past purchase history has been made on the mobile terminal 3. In other words, the management server 2 receives a shopping request based on the past purchase history of electronic commerce from the mobile terminal 3. Then, when the management server 2 receives the above-mentioned shopping request, the management server 2 extracts from the purchase history DB 49 purchase history information indicating a plurality of purchase records associated with the customer identification information of the customer who uses the mobile terminal 3. To do. Then, the management server 2 generates a purchase history list 76 based on the purchase history information extracted from the purchase history DB 49, and displays the generated purchase history list 76 on the mobile terminal 3. Here, the purchase history list 76 has a plurality of elements according to the past purchase record, and each element includes information on the purchase date and time, the purchase store, the payment number, and the total amount. Further, each element constituting the purchase history list 76 is provided with detailed display buttons 77A to 77D (77) for displaying each detailed purchase history.
 そして、携帯端末3を使用する顧客は、購入履歴リスト76を参照し、今回の電子商取引において参照したい購入履歴に対応する詳細表示ボタン77を選択する。この場合、管理サーバ2は、選択された詳細表示ボタン77に関する情報を携帯端末3から受信し、選択された詳細表示ボタン77に対応する購入履歴の詳細画面を、携帯端末3に表示させる。上述の詳細画面には、例えば、購入された商品のリストである購入商品リストなどが表示される。また、管理サーバ2は、好適には、上述の詳細画面において表示された購入商品リストに基づき、今回の電子商取引の買い物リスト(即ち購入予定の商品のリスト)を生成するとよい。即ち、管理サーバ2は、上述の詳細画面において購入商品リストを現在の買い物リストに反映する旨の操作を検知した場合に、選択された購入履歴が示す購入商品リストに基づき、現在の買い物リストを生成する。これにより、顧客は、過去の実店舗での購入履歴を利用して電子商取引に基づく商品購入を好適に行うことができる。なお、顧客が電子商取引に用いる端末は、携帯端末3に限らず、顧客が使用する据え置き型のコンピュータなどの任意の端末であってもよい。 Then, the customer using the mobile terminal 3 refers to the purchase history list 76 and selects the detailed display button 77 corresponding to the purchase history to be referred to in this electronic commerce. In this case, the management server 2 receives the information about the selected detailed display button 77 from the mobile terminal 3, and causes the mobile terminal 3 to display the detailed screen of the purchase history corresponding to the selected detailed display button 77. On the above-mentioned detail screen, for example, a list of purchased products, which is a list of purchased products, is displayed. Further, the management server 2 preferably generates a shopping list of the current electronic commerce (that is, a list of products to be purchased) based on the purchased product list displayed on the above-mentioned detail screen. That is, when the management server 2 detects an operation to reflect the purchased product list in the current shopping list on the above-mentioned detail screen, the management server 2 displays the current shopping list based on the purchased product list indicated by the selected purchase history. Generate. As a result, the customer can suitably purchase the product based on the electronic commerce by using the past purchase history at the actual store. The terminal used by the customer for electronic commerce is not limited to the mobile terminal 3, and may be any terminal such as a stationary computer used by the customer.
 <第2実施形態>
 図19は、第2実施形態における管理サーバ2Aの概略構成を示す。管理サーバ2Aは、受信部81と、生成部82と、保持部83と、送信部84とを有する。
<Second Embodiment>
FIG. 19 shows a schematic configuration of the management server 2A in the second embodiment. The management server 2A has a receiving unit 81, a generating unit 82, a holding unit 83, and a transmitting unit 84.
 受信部81は、顧客が使用する携帯端末3Aから、商品識別情報「S1」を受信する。受信部81は、例えば、第1実施形態において通信部24を制御する制御部25により実現される。また、携帯端末3Aは、例えば、第1実施形態における携帯端末3である。生成部82は、商品識別情報S1に基づき、顧客が購入する予定の商品のリストである購入商品リストを生成する。生成部82は、例えば、第1実施形態における制御部25により実現される。 The receiving unit 81 receives the product identification information "S1" from the mobile terminal 3A used by the customer. The receiving unit 81 is realized, for example, by the control unit 25 that controls the communication unit 24 in the first embodiment. Further, the mobile terminal 3A is, for example, the mobile terminal 3 in the first embodiment. The generation unit 82 generates a purchased product list, which is a list of products that the customer plans to purchase, based on the product identification information S1. The generation unit 82 is realized by, for example, the control unit 25 in the first embodiment.
 保持部83は、携帯端末3Aにおける商品識別情報S1の送信及び購入商品リストの表示を制御するアプリケーションの終了を購入商品リストが未決済の状態において検知した場合、アプリケーションの再起動を検知するまで、購入商品リストを保持する。保持部83は、例えば、第1実施形態において記憶部23の購入商品リストDB29への購入商品リストの登録及び削除を制御する制御部25により実現される。送信部84は、アプリケーションの再起動後、保持した購入商品リストに関する情報「S2」を携帯端末3Aに送信する。送信部84は、例えば、第1実施形態において通信部24を制御する制御部25により実現される。 When the holding unit 83 detects the end of the application that controls the transmission of the product identification information S1 and the display of the purchased product list on the mobile terminal 3A in the unsettled state of the purchased product list, until the restart of the application is detected. Keep a list of purchased items. The holding unit 83 is realized, for example, by the control unit 25 that controls registration and deletion of the purchased product list in the purchased product list DB 29 of the storage unit 23 in the first embodiment. After restarting the application, the transmission unit 84 transmits the held information “S2” regarding the purchased product list to the mobile terminal 3A. The transmission unit 84 is realized, for example, by the control unit 25 that controls the communication unit 24 in the first embodiment.
 このように、第2実施形態に係る管理サーバ2Aは、買い物途中で携帯端末3Aのアプリケーションが終了した場合、アプリケーションが再起動した際に、終了直前の購入商品リストを、再び携帯端末3Aに表示させることができる。これにより、顧客は、買い物途中で携帯端末3Aのアプリケーションが終了した場合であっても、アプリケーションを再起動することで、円滑に買い物を継続することができる。 In this way, the management server 2A according to the second embodiment displays the purchased product list immediately before the end on the mobile terminal 3A again when the application of the mobile terminal 3A is terminated during shopping and the application is restarted. Can be made to. As a result, even if the application of the mobile terminal 3A is terminated during shopping, the customer can smoothly continue shopping by restarting the application.
 その他、上記の各実施形態(変形例を含む、以下同じ)の一部又は全部は、以下の付記のようにも記載され得るが以下には限られない。 Other than that, a part or all of each of the above embodiments (including modified examples, the same shall apply hereinafter) may be described as in the following appendix, but is not limited to the following.
 [付記1]
 顧客が使用する携帯端末から、商品識別情報を受信する受信部と、
 前記商品識別情報に基づき、前記顧客が購入する予定の前記商品のリストである購入商品リストを生成する生成部と、
 前記携帯端末における前記商品識別情報の送信及び前記購入商品リストの表示を制御するアプリケーションの終了を前記購入商品リストが未決済の状態において検知した場合、前記アプリケーションの再起動を検知するまで、前記購入商品リストを保持する保持部と、
 前記アプリケーションの再起動後、前記購入商品リストに関する情報を前記携帯端末に送信する送信部と、を有する管理サーバ。
[Appendix 1]
A receiver that receives product identification information from a mobile terminal used by a customer,
A generation unit that generates a purchased product list, which is a list of the products that the customer plans to purchase, based on the product identification information.
When the end of the application that controls the transmission of the product identification information and the display of the purchased product list on the mobile terminal is detected in the unsettled state of the purchased product list, the purchase is performed until the restart of the application is detected. A holding unit that holds the product list and
A management server having a transmission unit that transmits information about the purchased product list to the mobile terminal after the application is restarted.
 [付記2]
 前記アプリケーションの終了を検知した後、前記アプリケーションの再起動を検知するまで、所定時間間隔毎に、前記携帯端末に未決済に関する通知をする通知部を有する付記1に記載の管理サーバ。
[Appendix 2]
The management server according to Appendix 1, which has a notification unit that notifies the mobile terminal of unsettled payments at predetermined time intervals after detecting the termination of the application until the restart of the application is detected.
 [付記3]
 未決済の状態において前記購入商品リストが所定時間以上更新されない場合に、前記携帯端末に未決済に関する通知をする通知部を有する、付記1または2に記載の管理サーバ。
[Appendix 3]
The management server according to Appendix 1 or 2, which has a notification unit for notifying the mobile terminal of unsettled products when the purchased product list is not updated for a predetermined time or longer in an unsettled state.
 [付記4]
 前記購入商品リストが未決済の状態において前記携帯端末が前記店の外に出たと判定した場合、前記携帯端末に未決済に関する通知をする通知部を有する、付記1~3のいずれか一項に記載の管理サーバ。
[Appendix 4]
If it is determined that the mobile terminal has gone out of the store while the purchased product list is unsettled, the mobile terminal has a notification unit for notifying the unsettled product, according to any one of the items 1 to 3. The listed management server.
 [付記5]
 前記通知部は、前記購入商品リストが未決済の状態において前記携帯端末が前記店の外に出たと判定した場合、前記店の店員が使用する端末に前記店の外に出た前記携帯端末に関する情報を通知する、付記4に記載の管理サーバ。
[Appendix 5]
When the notification unit determines that the mobile terminal has gone out of the store while the purchased product list has not been settled, the notification unit relates to the mobile terminal that has gone out of the store to the terminal used by the clerk of the store. The management server according to Appendix 4, which notifies information.
 [付記6]
 前記生成部は、前記購入商品リストに関する決済が行われた後、当該決済に基づく購入履歴を生成し、
 前記受信部は、前記顧客が使用する端末から、電子商取引による前記購入履歴に基づく買い物の要求を受信し、
 前記送信部は、前記買い物の要求を受信した場合に、前記顧客が使用する端末に対し、前記購入履歴に関する表示情報を送信する、付記1~5のいずれか一項に記載の管理サーバ。
[Appendix 6]
After the payment for the purchased product list is made, the generation unit generates a purchase history based on the payment.
The receiving unit receives a shopping request based on the purchase history by the electronic commerce from the terminal used by the customer, and receives the request.
The management server according to any one of Supplementary note 1 to 5, wherein the transmission unit transmits display information related to the purchase history to a terminal used by the customer when the shopping request is received.
 [付記7]
 前記受信部は、前記購入履歴に関する表示情報を前記顧客が使用する端末に送信後、前記顧客により選択された前記購入履歴に関する情報を受信し、
 前記生成部は、前記顧客により選択された前記購入履歴に対応する前記購入商品リストに基づき、前記電子商取引に基づく買い物における購入予定の商品のリストを生成する、付記6に記載の管理サーバ。
[Appendix 7]
After transmitting the display information regarding the purchase history to the terminal used by the customer, the receiving unit receives the information regarding the purchase history selected by the customer.
The management server according to Appendix 6, wherein the generation unit generates a list of products to be purchased in shopping based on the electronic commerce based on the purchased product list corresponding to the purchase history selected by the customer.
 [付記8]
 付記1~7のいずれか一項に記載の管理サーバと、
 顧客が使用する携帯端末と、を有する管理システムであって、
  前記携帯端末は、
 前記顧客が入店した店において、当該店での買い物に関する前記携帯端末の制御を行うアプリケーションを起動後、購入予定の商品を示す商品識別情報を取得する取得部と、
 前記商品識別情報を前記管理サーバへ送信する送信部と、
 前記商品のリストである購入商品リストを表示部に表示する表示制御部と、を有し、
 前記表示制御部は、前記購入商品リストが未決済の状態において前記アプリケーションが終了した場合、前記アプリケーションの再起動後に前記管理サーバから受信する情報に基づき、前記購入商品リストを前記表示部に表示する、管理システム。
[Appendix 8]
The management server described in any one of Appendix 1 to 7 and
A management system that has a mobile terminal used by a customer.
The mobile terminal
In the store where the customer entered, after starting the application that controls the mobile terminal related to shopping at the store, the acquisition unit that acquires the product identification information indicating the product to be purchased, and the acquisition unit.
A transmission unit that transmits the product identification information to the management server, and
It has a display control unit that displays a list of purchased products, which is a list of the products, on the display unit.
When the application is terminated while the purchased product list is unsettled, the display control unit displays the purchased product list on the display unit based on the information received from the management server after the application is restarted. , Management system.
 [付記9]
 管理サーバが実行する制御方法であって、
 顧客が使用する携帯端末から、商品識別情報を受信し、
 前記商品識別情報に基づき、前記顧客が購入する予定の前記商品のリストである購入商品リストを生成し、
 前記携帯端末における前記商品識別情報の送信及び前記購入商品リストの表示を制御するアプリケーションの終了を前記購入商品リストが未決済の状態において検知した場合、前記アプリケーションの再起動を検知するまで、前記購入商品リストを保持し、
 前記アプリケーションの再起動後、前記購入商品リストに関する情報を前記携帯端末に送信する、制御方法。
[Appendix 9]
It is a control method executed by the management server.
Receives product identification information from the mobile terminal used by the customer,
Based on the product identification information, a purchased product list, which is a list of the products that the customer plans to purchase, is generated.
When the end of the application that controls the transmission of the product identification information and the display of the purchased product list on the mobile terminal is detected in the unsettled state of the purchased product list, the purchase is performed until the restart of the application is detected. Hold the product list,
A control method for transmitting information about the purchased product list to the mobile terminal after the application is restarted.
 [付記10]
 顧客が使用する携帯端末から、商品識別情報を受信する受信部と、
 前記商品識別情報に基づき、前記顧客が購入する予定の前記商品のリストである購入商品リストを生成する生成部と、
 前記携帯端末における前記商品識別情報の送信及び前記購入商品リストの表示を制御するアプリケーションの終了を前記購入商品リストが未決済の状態において検知した場合、前記アプリケーションの再起動を検知するまで、前記購入商品リストを保持する保持部と、
 前記アプリケーションの再起動後、前記購入商品リストに関する情報を前記携帯端末に送信する送信部
としてコンピュータを機能させるプログラム。
[Appendix 10]
A receiver that receives product identification information from a mobile terminal used by a customer,
A generation unit that generates a purchased product list, which is a list of the products that the customer plans to purchase, based on the product identification information.
When the end of the application that controls the transmission of the product identification information and the display of the purchased product list on the mobile terminal is detected in the unsettled state of the purchased product list, the purchase is performed until the restart of the application is detected. A holding unit that holds the product list and
A program that causes a computer to function as a transmitter that transmits information about the purchased product list to the mobile terminal after the application is restarted.
 以上、実施形態を参照して本願発明を説明したが、本願発明は上記実施形態に限定されるものではない。本願発明の構成や詳細には、本願発明のスコープ内で当業者が理解し得る様々な変更をすることができる。すなわち、本願発明は、請求の範囲を含む全開示、技術的思想にしたがって当業者であればなし得るであろう各種変形、修正を含むことは勿論である。また、引用した上記の特許文献等の各開示は、本書に引用をもって繰り込むものとする。 Although the invention of the present application has been described above with reference to the embodiment, the invention of the present application is not limited to the above embodiment. Various changes that can be understood by those skilled in the art can be made within the scope of the present invention in terms of the structure and details of the present invention. That is, it goes without saying that the invention of the present application includes all disclosure including claims, various modifications and modifications that can be made by those skilled in the art in accordance with the technical idea. In addition, each disclosure of the above-mentioned patent documents cited shall be incorporated into this document by citation.
 1 POSサーバ
 2 管理サーバ
 3、3A 携帯端末
 4 会員サーバ
 5 会計機
 100、100A 管理システム
1 POS server 2 Management server 3, 3A Mobile terminal 4 Member server 5 Accounting machine 100, 100A Management system

Claims (10)

  1.  顧客が使用する携帯端末から、商品識別情報を受信する受信部と、
     前記商品識別情報に基づき、前記顧客が購入する予定の前記商品のリストである購入商品リストを生成する生成部と、
     前記携帯端末における前記商品識別情報の送信及び前記購入商品リストの表示を制御するアプリケーションの終了を前記購入商品リストが未決済の状態において検知した場合、前記アプリケーションの再起動を検知するまで、前記購入商品リストを保持する保持部と、
     前記アプリケーションの再起動後、前記購入商品リストに関する情報を前記携帯端末に送信する送信部と、を有する管理サーバ。
    A receiver that receives product identification information from a mobile terminal used by a customer,
    A generation unit that generates a purchased product list, which is a list of the products that the customer plans to purchase, based on the product identification information.
    When the end of the application that controls the transmission of the product identification information and the display of the purchased product list on the mobile terminal is detected in the unsettled state of the purchased product list, the purchase is performed until the restart of the application is detected. A holding unit that holds the product list and
    A management server having a transmission unit that transmits information about the purchased product list to the mobile terminal after the application is restarted.
  2.  前記アプリケーションの終了を検知した後、前記アプリケーションの再起動を検知するまで、所定時間間隔毎に、前記携帯端末に未決済に関する通知をする通知部を有する請求項1に記載の管理サーバ。 The management server according to claim 1, further comprising a notification unit that notifies the mobile terminal of unsettled payments at predetermined time intervals after detecting the termination of the application until the restart of the application is detected.
  3.  未決済の状態において前記購入商品リストが所定時間以上更新されない場合に、前記携帯端末に未決済に関する通知をする通知部を有する、請求項1または2に記載の管理サーバ。 The management server according to claim 1 or 2, which has a notification unit for notifying the mobile terminal of unsettled products when the purchased product list is not updated for a predetermined time or longer in the unsettled state.
  4.  前記購入商品リストが未決済の状態において前記携帯端末が前記店の外に出たと判定した場合、前記携帯端末に未決済に関する通知をする通知部を有する、請求項1~3のいずれか一項に記載の管理サーバ。 Any one of claims 1 to 3, which has a notification unit for notifying the mobile terminal of the unsettled product when it is determined that the mobile terminal has gone out of the store while the purchased product list is unsettled. The management server described in.
  5.  前記通知部は、前記購入商品リストが未決済の状態において前記携帯端末が前記店の外に出たと判定した場合、前記店の店員が使用する端末に前記店の外に出た前記携帯端末に関する情報を通知する、請求項4に記載の管理サーバ。 When the notification unit determines that the mobile terminal has gone out of the store while the purchased product list has not been settled, the notification unit relates to the mobile terminal that has gone out of the store to the terminal used by the clerk of the store. The management server according to claim 4, which notifies information.
  6.  前記生成部は、前記購入商品リストに関する決済が行われた後、当該決済に基づく購入履歴を生成し、
     前記受信部は、前記顧客が使用する端末から、電子商取引による前記購入履歴に基づく買い物の要求を受信し、
     前記送信部は、前記買い物の要求を受信した場合に、前記顧客が使用する端末に対し、前記購入履歴に関する表示情報を送信する、請求項1~5のいずれか一項に記載の管理サーバ。
    After the payment for the purchased product list is made, the generation unit generates a purchase history based on the payment.
    The receiving unit receives a shopping request based on the purchase history by the electronic commerce from the terminal used by the customer, and receives the request.
    The management server according to any one of claims 1 to 5, wherein the transmission unit transmits display information regarding the purchase history to a terminal used by the customer when the shopping request is received.
  7.  前記受信部は、前記購入履歴に関する表示情報を前記顧客が使用する端末に送信後、前記顧客により選択された前記購入履歴に関する情報を受信し、
     前記生成部は、前記顧客により選択された前記購入履歴に対応する前記購入商品リストに基づき、前記電子商取引に基づく買い物における購入予定の商品のリストを生成する、請求項6に記載の管理サーバ。
    After transmitting the display information regarding the purchase history to the terminal used by the customer, the receiving unit receives the information regarding the purchase history selected by the customer.
    The management server according to claim 6, wherein the generation unit generates a list of products to be purchased in shopping based on the electronic commerce based on the purchased product list corresponding to the purchase history selected by the customer.
  8.  請求項1~7のいずれか一項に記載の管理サーバと、
     顧客が使用する携帯端末と、を有する管理システムであって、
      前記携帯端末は、
     前記顧客が入店した店において、当該店での買い物に関する前記携帯端末の制御を行うアプリケーションを起動後、購入予定の商品を示す商品識別情報を取得する取得部と、
     前記商品識別情報を前記管理サーバへ送信する送信部と、
     前記商品のリストである購入商品リストを表示部に表示する表示制御部と、を有し、
     前記表示制御部は、前記購入商品リストが未決済の状態において前記アプリケーションが終了した場合、前記アプリケーションの再起動後に前記管理サーバから受信する情報に基づき、前記購入商品リストを前記表示部に表示する、管理システム。
    The management server according to any one of claims 1 to 7.
    A management system that has a mobile terminal used by a customer.
    The mobile terminal
    In the store where the customer entered, after starting the application that controls the mobile terminal related to shopping at the store, the acquisition unit that acquires the product identification information indicating the product to be purchased, and the acquisition unit.
    A transmission unit that transmits the product identification information to the management server, and
    It has a display control unit that displays a list of purchased products, which is a list of the products, on the display unit.
    When the application is terminated while the purchased product list is unsettled, the display control unit displays the purchased product list on the display unit based on the information received from the management server after the application is restarted. , Management system.
  9.  管理サーバが実行する制御方法であって、
     顧客が使用する携帯端末から、商品識別情報を受信し、
     前記商品識別情報に基づき、前記顧客が購入する予定の前記商品のリストである購入商品リストを生成し、
     前記携帯端末における前記商品識別情報の送信及び前記購入商品リストの表示を制御するアプリケーションの終了を前記購入商品リストが未決済の状態において検知した場合、前記アプリケーションの再起動を検知するまで、前記購入商品リストを保持し、
     前記アプリケーションの再起動後、前記購入商品リストに関する情報を前記携帯端末に送信する、制御方法。
    It is a control method executed by the management server.
    Receives product identification information from the mobile terminal used by the customer,
    Based on the product identification information, a purchased product list, which is a list of the products that the customer plans to purchase, is generated.
    When the end of the application that controls the transmission of the product identification information and the display of the purchased product list on the mobile terminal is detected in the unsettled state of the purchased product list, the purchase is performed until the restart of the application is detected. Hold the product list,
    A control method for transmitting information about the purchased product list to the mobile terminal after the application is restarted.
  10.  顧客が使用する携帯端末から、商品識別情報を受信する受信部と、
     前記商品識別情報に基づき、前記顧客が購入する予定の前記商品のリストである購入商品リストを生成する生成部と、
     前記携帯端末における前記商品識別情報の送信及び前記購入商品リストの表示を制御するアプリケーションの終了を前記購入商品リストが未決済の状態において検知した場合、前記アプリケーションの再起動を検知するまで、前記購入商品リストを保持する保持部と、
     前記アプリケーションの再起動後、前記購入商品リストに関する情報を前記携帯端末に送信する送信部
    としてコンピュータを機能させるプログラムが格納された記憶媒体。
    A receiver that receives product identification information from a mobile terminal used by a customer,
    A generation unit that generates a purchased product list, which is a list of the products that the customer plans to purchase, based on the product identification information.
    When the end of the application that controls the transmission of the product identification information and the display of the purchased product list on the mobile terminal is detected in the unsettled state of the purchased product list, the purchase is performed until the restart of the application is detected. A holding unit that holds the product list and
    A storage medium in which a program that functions a computer as a transmitter for transmitting information about the purchased product list to the mobile terminal after the application is restarted is stored.
PCT/JP2020/037558 2019-10-21 2020-10-02 Management server, management system, control method, and storage medium WO2021079719A1 (en)

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