KR101007285B1 - Method of servicing a waiting and smart phone for performing the method - Google Patents

Abstract

PURPOSE: A sequence number standby service method and an application of a smart phone performing the same are provided to issue a mobile sequence number and use the mobile sequence number in a standby call system. CONSTITUTION: A sequence standby request application display a store menu(S108). If an particle order is checked, the application display a payment type selection screen(S110,S112). If a user selects the payment method, the application requests payment from a head office server with the selected payment method(S116). A mobile sequence standby ticker is received, the application display the received mobile sequence standby ticker(S118,S120).

Description

SERVICE SERVICE METHOD AND SMARTPHONE USING THE SAME

The present invention relates to a turn-around service method and a smartphone for performing the same, and more particularly, turn-around service method using a smart phone applied to take-out stores such as coffee shops, restaurants, banks, hospitals, public institutions, and the like. It relates to a smartphone to perform.

In general, in places where customers visit frequently, such as restaurants, banks, government offices, hospitals, airports, etc., the waiting time of the customers usually takes 10 minutes to 1 hour. As a result, the customer had to wait for 10 minutes to 1 hour to receive the service.

In order to solve this problem, a place such as a bank issues a waiting table in which customer wait numbers are written in order of visits for the management of waiting customers, and then proceeds in order of customer wait numbers. In places such as restaurants, in order to provide a service, the customer is given a turn table in the order in which the customer enters, and when the turn comes, he submits the turn table and receives the service.

However, the turn table is usually printed paper, so it is disposed of after being processed by the customer's work, resulting in waste of resources.

In addition, the waiting customer should check the number currently being processed, and at least in the place where the number display part is visible for such a check, it is not possible to do a separate business or shopping at another place, and the window area is always complicated. There is a problem. In particular, when the standby call system is implemented by using the printed waiting table, the waiting table of paper may be damaged or lost, and there is a problem in that the waiting order cannot be changed.

Therefore, the technical problem of the present invention is to solve such a conventional problem, an object of the present invention using a smart phone application for the standby call system and the standby call system for the two-way calling and receiving without printing the waiting list table It is to provide a service method.

Another object of the present invention is to provide a smart phone for performing the above-mentioned waiting service method.

In order to realize the above object of the present invention, a turn-by-turn service method using a smart phone according to an embodiment of the present invention is connected to a head office server that manages one or more sales store systems according to a user's operation. Receiving location information, displaying the current location of the user and the location of the received sales store on a map, and the sales store displayed on the map is selected by the user's operation, Displaying a menu, ordering and paying an item to be purchased in response to a user's selection, receiving a mobile turn table generated according to the order and payment of the goods, and receiving the mobile turn table In response to the user's manipulation, the signal for requesting a change in the waiting sequence may be recalled as a change in the waiting sequence is requested. Providing to at least one of a sales floor system and the head office server, receiving and storing a mobile turn table with a turn waiting change applied from the sales floor system or the head office server, and receiving a goods receipt from the sales floor system. And as the signal is received, alarming the receipt of the goods for the user to recognize.

In order to realize the above object of the present invention, a smart phone having a mobile phone function and a computing function according to an embodiment includes a wireless circuit unit and a controller. The radio circuit unit establishes a communication channel with a mobile communication network. The control unit activates a stored smartphone application according to a user's operation, accesses a head office server that manages one or more sales store systems through the wireless circuit unit, and receives location information of a sales store close to a current location to receive a user's current location and The location of the received sales store is controlled to be displayed on a map. The control unit displays a menu provided at a corresponding sales store as a sales store displayed on a map is selected by a user's operation, orders and pays for an item to be purchased in response to the user's selection, Receives and stores the mobile turn table created according to the order and payment, and receives the goods receipt call signal from the sales store system, the goods receipt alarm so that the user recognizes. After receiving the mobile turn table, the control unit controls to provide a signal for requesting the turn request to the sales store system according to a change of the turn wait in response to a user's operation, and the sales store system. It further controls to receive and store the mobile turn table to which the turn change is applied from.

In order to realize the above object of the present invention, the turn wait service method using a smart phone according to an embodiment of the present invention provides a screen for a smart phone for ordering and payment as a user connects using a smart phone application mounted on a smart phone. Providing, and as the order and payment of a particular item is made through the screen for the smartphone, the step of transmitting the mobile turn table to the corresponding smartphone application, and according to the change in the turn waiting according to the user situation from the user, And transmitting information to which the turn wait change is applied to the user's smartphone application, and transmitting the item receipt call signal to the user's smartphone application as the ordered item is completed.

In order to realize the above object of the present invention, a turn-by-wait service method using a smart phone according to an embodiment of the present invention comprises the steps of: receiving point information close to a current location by accessing a head office server of an institution according to a user's operation; Displaying a location and a location of a received point on a map, and as the displayed point is selected, displaying a consultation service menu provided at the corresponding point and requesting a turn on the basis of a specific consultation service menu selected by the user. And receiving a mobile turn table corresponding to the turn, receiving the mobile turn table, and requesting a change in turn according to a user's manipulation. Providing to the counseling point system, and the change of the waiting wait is applied from the counseling point system Receiving and storing the turn table, and receiving a consultation call signal corresponding to the mobile turn table, alarming the consultation call to the user to recognize.

In order to realize the above object of the present invention, a smart phone having a mobile phone function and a computing function according to an embodiment includes a wireless circuit unit and a controller. The radio call path unit establishes a communication channel with a mobile communication network. The controller activates the stored smartphone application according to the user's operation, accesses the head office server of the institution through the wireless circuit unit, receives point information close to the current location, and displays the current location and the received counseling point location on a map. . As the counseling point is selected by the user, the controller displays a counseling service menu provided at the counseling point, and requests a turn on the basis of the specific counseling service menu selected by the user. The control unit receives a mobile turn table corresponding to the turn list, and receives a consultation call signal corresponding to the mobile turn table, so as to alert the user to consult the call. After receiving the mobile turn table, the control unit controls to provide a signal for requesting the turn request to the counseling point system of the consultation point as the turn request is changed in response to a user's operation. Further control to receive and store the updated mobile turn table with the turn waiting change from the consultation point system of the consultation point.

In order to realize the above object of the present invention, a turn-waiting service method using a smart phone according to an embodiment of the present invention includes querying turn-by-turn as the user connects using a smart phone application, and based on the inquiry. Processing the user's waiting reception, transmitting a mobile turn table corresponding to the user to the user's smartphone, and changing the turn wait of the user according to the change of the turn waiting for the user; And transmitting the updated mobile turntable to which the change has been applied to the user's smartphone application, and transmitting the consultation call signal to the user's smartphone application as the turnover arrives.

According to such a waiting service method and a smart phone performing the same, a mobile waiting table is issued using a smart phone application rather than a one-way calling method of calling a waiter using a conventional paper waiting table. By doing so, it is possible to perform a two-way call and receive operation with the standby call system.

1 is a configuration diagram schematically illustrating a turn-by-turn service system using a smart phone according to an embodiment of the present invention.
FIG. 2 is a block diagram schematically illustrating the smartphone illustrated in FIG. 1.
FIG. 3 is a conceptual diagram illustrating an iPhone OS hierarchy structure for implementing a smartphone application stored in a memory unit shown in FIG. 2.
4 is a flowchart for schematically illustrating a turn-around service method using a smartphone according to an embodiment of the present invention.
5A to 5I are images for schematically explaining a turn-around service method using a smartphone.
6 is a flowchart illustrating a turn-by-wait processing method using a smartphone according to an embodiment of the present invention.
7 is a configuration diagram for schematically illustrating a turn-by-turn service system using a smartphone according to another embodiment of the present invention.
8 is a flowchart schematically illustrating a turn-around service method using a smartphone according to another embodiment of the present invention.
9A to 9F are images for schematically illustrating a turn-around service method using a smartphone.
10 is a flowchart for explaining a turn-waiting processing method using a smartphone according to another embodiment of the present invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will now be described in more detail with reference to the accompanying drawings. As the inventive concept allows for various changes and numerous embodiments, particular embodiments will be illustrated in the drawings and described in detail in the text. However, this is not intended to limit the present invention to the specific disclosed form, it should be understood to include all modifications, equivalents, and substitutes included in the spirit and scope of the present invention.

Like reference numerals are used for like elements in describing each drawing. In the accompanying drawings, the dimensions of the structures are shown in an enlarged scale than actual for clarity of the invention.

The terms first, second, etc. may be used to describe various components, but the components should not be limited by the terms. The terms are used only for the purpose of distinguishing one component from another. For example, without departing from the scope of the present invention, the first component may be referred to as the second component, and similarly, the second component may also be referred to as the first component. Singular expressions include plural expressions unless the context clearly indicates otherwise.

In this application, the terms "comprise" or "have" are intended to indicate that there is a feature, number, step, action, component, part, or combination thereof described on the specification, and one or more other features. It is to be understood that the present invention does not exclude the possibility of the presence or the addition of numbers, steps, operations, components, parts, or combinations thereof.

Also, unless otherwise defined, all terms used herein, including technical or scientific terms, have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs. Terms such as those defined in the commonly used dictionaries should be construed as having meanings consistent with the meanings in the context of the related art and shall not be construed in ideal or excessively formal meanings unless expressly defined in this application. Do not.

1 is a configuration diagram schematically illustrating a turn-by-turn service system using a smart phone according to an embodiment of the present invention.

Referring to FIG. 1, in order to implement a turn-by-turn service system using a smart phone having a mobile phone function and a computing function, the smart phone 100, a head office server 200, and a plurality of sales floor systems 300 are provided. .

In the present embodiment, each of the sales store systems 300 are arranged in various regions to receive an order from a buyer or a customer and provide the ordered goods to the buyer or the customer, and through the organic connection with the main office server 200. The server 200 receives various service policies, service methods according to supply of goods, and delivery of goods. For example, each of the storefront systems 300 may be a family restaurant, a coffee shop, a franchise, or the like.

In order to implement the turn-waiting service system according to the present embodiment, a user of the smartphone 100 may download a smart phone application for implementing turn-up waiting service uploaded to an app store or the like. Of course, the smartphone application downloaded through the app store may be connected to the app store to update or upgrade the corresponding smartphone application. In some cases, when the smartphone 100 is released, a smartphone application for implementing a turn-around service may be mounted.

The smartphone 100 requests store information from the head office server 200 via a mobile communication network or a wireless internet. In this case, the location information of the smartphone 100 is provided to the head office server 200.

The head office server 200 transmits short-range store information and menu information of the smartphone 100 to the smartphone 100 based on the location information of the smartphone 100. The smartphone 100 may receive menu information provided from each of the stores together with the plurality of stores. The location information corresponding to the received store information is displayed on the smartphone 100, and as specific store information is selected, menu information provided from the corresponding store may be displayed.

The smartphone 100 requests the head office server 200 to make a payment corresponding to the menu with the menu order selected by the user. For example, an example of the xml code transmitted from the application of the smartphone 100 is as follows.

According to the above xml code, the device unique number of the smartphone 100 is "06975b52dacf5f83d27b696dea512f5b6124f873", the payment unique key value is "12345678", and as the order details, one item of the order code "1234" and "1235" Includes information on ordering two items. In the present embodiment, after the smartphone 100 requests store information adapted to the location information from the head office server 200, and receives corresponding store information and corresponding menu information, the smartphone 100 corresponds to the menu together with the menu order. It has been described to request the payment to the main office server 200. However, the smartphone 100 stores the near store information, and may request the head office server 200 to make a payment corresponding to the corresponding menu together with the menu order provided in the specific near store. For example, in the case of frequently visited stores, the process of recommending separate store information from the head office server may be omitted.

The head office server 200 checks the payment corresponding to the menu and checks that the payment is approved, and orders the menu from the sales store system 300. Although not shown in FIG. 1, the head office server 200 is connected to a bank server system or a card payment system and requests approval of payment information provided from the smartphone 100, and when the corresponding payment is checked as approved, the sales store Order the menu from the system 300.

The sales store system 300 receives a menu order from the head office server 200 and then transfers the mobile turn table corresponding to the menu to the head office server 200, and the head office server 200 sends the mobile turn table to the smartphone. 100). For example, an example of the xml code received by the application of the smartphone 100 is as follows.

According to the above xml code, the turn wait time is " 2 " and the wait time includes information of " 1800 " seconds.

The mobile turn table includes order completion information and turn wait information. The order completion information serves as a kind of receipt. The turn wait information may predict how many waiters exist from menu order (or item order) to menu completion (or item completion).

In addition, the mobile turn table may further include waiting time information. Based on the waiting time information, the user of the smartphone 100 may predict when the item is completed according to the menu order. Therefore, since the time when the goods are received at the sales store system can be predicted, the waiting time from the time of ordering the goods to the time of completing the goods can be more freely utilized.

If, depending on the situation of the user of the smart phone 100, the store may not reach until the item completion time or it is necessary to delay the item completion time. In this case, the user requests the head office server 200 to change the turn waiting order through his or her smartphone 100. For example, an example of the xml code transmitted from the application of the smartphone 100 is as follows.

According to the above xml code, the device unique number of the smart phone 100 is "06975b52dacf5f83d27b696dea512f5b6124f873", and the payment unique key value includes "12345678" to request the change of the waiting sequence.

The head office server 200 which has been requested to change the turn waiting number from the specific smartphone 100 requests the sales store system 300 to change the turn waiting number of the specific smartphone 100.

The sales store system 300, which has been requested to change the order number, transmits the updated mobile number table to the head office server 200. For example, an example of the xml code received by the application of the smartphone 100 is as follows.

According to the above xml code, the turn wait time is " 5 " and the wait time includes information that is " 600 " seconds.

The updated mobile turn table includes order completion information and updated turn wait information. In some cases, the order completion information may be omitted in the updated mobile turn table. The updated mobile turn table may further include updated waiting time information.

The head office server 200 transmits the updated mobile turn table provided from the sales store system 300 to the smartphone 100.

The sales store system 300 transmits the goods receipt call signal requesting the receipt of the goods to the smartphone 100 as the ordered item is completed. For example, an example of the xml code received by the application of the smartphone 100 is as follows.

According to the above xml code, the payment unique key value includes information "12345678", and the article receipt call signal is received by the smartphone.

In the xml code, the goods receipt call signal is generated based on a payment unique key value. In some cases, the goods receipt call signal may be generated based on a unique number of a user's smartphone.

According to an example, the article reception call signal may be transmitted to the smartphone 100 through the wireless Internet. According to another example, the article reception call signal may be transmitted to the smartphone 100 through a short range wireless communication channel. The short range wireless communication channel may be implemented by any one of Bluetooth, Zigbee, and binary CDMA. Although not shown, the article reception call signal may be transmitted to the smartphone 100 through a mobile communication network. For example, if the wireless Internet connection is not normally made, it may be made through a mobile communication network which is a separate communication channel.

According to one embodiment of the present invention, a user who wants to purchase an item in a takeout store such as a coffee shop, a restaurant, a franchise store, or the like is connected to a sales store system or a main office server through an application of a smart phone possessed by the user. After ordering and paying for the item to be purchased, the mobile turn table is received, and upon receipt of the ordered goods receipt call signal to the smartphone is received and alarm processing.

Accordingly, ordering and settlement of goods can be performed without moving to the store or on the go, so that unnecessary time for a user who wants to purchase goods can be saved. In addition, the store in which the sales store system is disposed does not need to issue a paper type turn table, thereby preventing waste of resources and thus reducing costs. In addition, since many people do not enter the store to purchase goods, the space occupied by the store can be reduced, thereby reducing the store rent or store management cost.

FIG. 2 is a block diagram schematically illustrating the smartphone illustrated in FIG. 1.

Referring to FIG. 2, the smartphone 100 includes a control unit 110, a touch recognition unit 120, a display unit 130, a memory unit 140, a wireless circuit unit 150, a short range communication unit 160, and an audio processing unit. And a vibration driving unit 180.

The controller 110 is configured such as the touch recognition unit 120, the display unit 130, the memory unit 140, the wireless circuit unit 150, the short range communication unit 160, the audio processing unit 170, and the vibration driver 180. The process of receiving or transmitting signals and / or data with elements controls and controls all functions of the smartphone.

The controller 110 starts the turn-by-wait request application installed in the memory unit 140, connects to a main office server that manages one or more sales store systems according to a user's operation, and receives location information of the sales store close to the current location. And displaying the current location of the user and the location of the received sales store on a map, and then displaying the menu provided by the sales store as the sales store displayed on the map is selected by the user's operation. In response to a user's selection, ordering and paying an item to be purchased, receiving a mobile turn table generated according to the ordering and payment of the item, and receiving a call receipt for the goods from the sales store system. In addition, the user may perform an operation of alarming the receipt of the goods to be recognized. In addition, after receiving the mobile turn table, the control unit 110 requests a change of the turn wait in response to a user's operation, and thus sends a signal to the sales store system or the head office server to request the change of the turn wait. And providing and applying information, for example, an updated mobile turn table, from the sales store system or the head office server.

The touch recognition unit 120 recognizes a command according to a user's touch operation through the display unit 130 and provides the command to the controller 110. To this end, it is obvious that a separate touch panel is further provided on the display 130.

The display 130 displays an information screen for notifying information of the smartphone, a menu screen showing various functions, an input screen for inputting letters or numbers, and a result screen according to the control of the controller 110. do. Therefore, the smart phone user can see this and perform the desired function.

The memory unit 140 stores a program for driving a function processed by the controller 110, a predetermined program for implementing convenience and basic functions of a user, and the like. The memory unit 140 generally includes a flash memory, a random access memory (RAM), and a read only memory (ROM). In the flash memory, a basic real time operating system (OS) and a call processing software of a smartphone are stored, and variables and states of these programs are read from the RAM and operated. The ROM is composed of an EEPROM (Electrically Erasable Programmable Read Only Memory), and stores nonvolatile data that can be electrically erased or stored again, and performs input / output according to a command of the controller 100. The data stored in the ROM is a NAM (number assignment module) parameter that can be used semi-permanently without being erased, other data for storage (phone number and name, text message, video, etc.).

In addition, the flash memory is a non-volatile memory that has a high processing speed and data is stored. When the software of the smartphone is upgraded, the upgraded software is stored.

For example, a turn request application performing an operation according to the present invention may be stored in the flash memory. The turn request application is connected to a main office server or a sales store system that manages one or more sales store systems according to a user's operation, and receives location information of a sales store close to a current location, and the user's current location and received information. An operation of displaying the location of the sales store on a map and displaying a menu provided by the sales store as the sales store displayed on the map is selected by a user's operation, and in response to the user's selection Ordering and payment, receiving a mobile turn table generated according to the ordering and payment of the goods, and receiving the goods receipt call signal from the merchandise store system, alarming the goods receipt so as to be recognized by the user. Do this. The alarm of receiving the article may be performed by at least one of a vibration method, a bell method, a text method, or a combination thereof.

In addition, after the turn request application receives the mobile turn list, the turn request is changed in response to a user's manipulation, and thus the store-store system or the headquarter server It may further perform the operation to provide, and to receive and store the mobile turn table is applied to the turn waiting change from the sales store system or the head office server.

The wireless circuit unit 150 establishes a communication channel with a mobile communication network, receives a telephone call, a text message, or voice data sent by an external telephone through an antenna, and transmits the same to the control unit 110 or the memory unit 140. It transmits the data stored in) to the transmitting telephone through the antenna.

The short range communication unit 160 may perform a function of receiving a goods reception call signal provided from the sales store system 300 through the short range wireless communication channel set between the sales store system 300 of FIG. 1.

The audio processor 170 processes analog voices recorded by a user of a smartphone through a microphone as digital data and transmits them to the controller 110 or processes data received from the outside to output analog voices through a speaker. In charge of.

The vibration driver 180 controls the vibrator (not shown) to be driven under the control of the controller 110. For example, as in the embodiment of the present invention, when the article reception alarm, the vibration driving unit 180 may drive the vibrator to ring the vibration bell. The vibration bell driven by the vibration driver 180 may be set differently from the vibration bell for notifying a text reception or an incoming call alarm. For example, in the case of a vibrating bell for notifying a text reception or an incoming call alarm, if the vibration is repeated for two seconds and a two second break, for a vibrating bell for alarming the receipt of goods, the three second vibration and the ten second break are repeated. Way.

Hereinafter, a brief description of the OS hierarchy of the iPhone (iPhone) provided by Apple of the smartphone.

FIG. 3 is a conceptual diagram illustrating an iPhone OS hierarchy structure for implementing a smartphone application stored in a memory unit shown in FIG. 2.

Referring to FIG. 3, the OS layer structure of the iPhone includes a core OS layer, a core services layer, a media layer, and a cocoa touch layer.

The core OS layer is a kernel API provided at the kernel level at the bottom of the operating system, such as memory / processor management, file system, network, and various hardware drivers.

The core service layer includes a Core Foundation module, a CFNetwork module, a Core Location module, an SQLite module and an XML module, and includes a Core Foundation, Services related to input / output of files such as CFNetwork, SQLite, POSIX threads, low level data types, sockets, etc. The core services layer provides an API with relatively easy access to the Core OS level and provides a framework in most C-language. Many of the features provided here are provided by the Objective-C framework in CocoaTouch's Foundation Framework.

The core foundation module provides a basic C-language API for iPhone applications such as arrays, strings, dates, URLs, low-level data, etc. The CNNetwork module communicates with a server to receive announcements and ranking information. It is a framework that provides APIs for easy access to the network such as sockets and HTTP and FTP protocols.

The core location module is a framework that provides an API related to a user's current location (latitude and longitude) information that can be used for GPS, surrounding search, and the like. The turn request application according to the present embodiment provides the current location information of the user, that is, the location information of the smartphone possessed by the user, to the head office server by using the core location module.

The SQLITE module is a file-based lightweight database that can be easily used in an iPhone application, and the XML module provides a libXML2 library for XML parsing. In addition, the core service layer provides services related to security, address book, and the like.

The media layer includes a Quartz module, a Core Animation module, an OpenGL ES module, a Core Audio module, an OpenAL module, and a Video module. It provides API for implementing video, audio, 2D / 3D graphics and animation.

The quartz module is a graphics engine based on OS X's vector. It draws lines and figures, prints images, bitmaps, PDFs, and provides a C-language API for color and position through the Core Graphic framework. The core animation module is a framework in Objective-C that provides various animations and visual effects.

The OpenGL ES module is a C framework developed in OpenGL ES 1.1 for outputting high performance 2D / 3D graphics such as games. Games using OpenGL ES can be easily ported to the various mobile platforms that support it. The core audio module is an audio-related framework in C language that records through a microphone, outputs music files, and provides various sound effects, and the Open-A module is a game that supports a cross platform similar concept to OpenGL ES Is a high performance 3D audio library. The video module supports the output of various video files such as mov, mp4, and 3gp. This can be easily accessed using the Media Player framework, which is based on Objective-C.

The Cocoa Touch layer includes the Foundation Framework module and the UIKit Framework module, and has two core frameworks based on Objective-C as a basic layer of iPhone development. have. Along with the user interface and event handling, it provides a framework that makes it easier to use the low-level techniques mentioned above.

The foundation framework module is a basic framework that provides classes related to arrays, strings, date low level data, and the like. Provides Objective-C wrapper classes of the basic APIs provided by Core Foundation above.

The child kit framework module is a framework that provides APIs related to the user interface of the iPhone application, such as various controls, a user interface (UI) such as windows, and event processing.

4 is a flowchart for schematically illustrating a turn-around service method using a smartphone according to an embodiment of the present invention. 5A to 5I are images for schematically explaining a turn-around service method using a smartphone.

1 to 5I, the controller 110 checks whether the turn-waiting request application mounted on the user's smartphone is started (step S102). For example, as illustrated in FIG. 5A, a user starts a turn-by-turn service by starting a turn request application displayed in the form of an icon on the initial screen of his smartphone. Accordingly, as shown in FIG. 5B, an initial screen for a mobile communication device (or a smartphone) provided by the head office server 200 for ordering an item is displayed.

As the turn request application is started, the turn request application transmits current location information together with information requesting an order of goods to the head office server 200, and is currently approaching the location of the smartphone from the head office server 200. Store information is received (step S102). The current store information is one or more store information.

The turn request application displays the current location and the store location on a map displayed on the display 130 as shown in FIG. 5C (step S106).

The turn request application displays the store menu as shown in FIG. 5D (step S108). Referring to FIG. 5D, orderable item information may be displayed, and icons for requesting an order may be displayed next to each item information.

The turn request application checks whether an item order is requested in response to a user's operation (step S110).

When the turn wait request application is checked as a product order, the payment method selection screen is displayed as shown in FIG. 5E (step S112). For example, as shown in Fig. 5e, the payment method according to the order product and the payment is made by card payment, by mobile phone payment, real time account transfer, mileage points, or event coupons A check box for selecting whether or not to display is displayed.

The turn request application checks whether the payment method is selected by the user (step S114), and when a method is selected by the user, the payment request is made to the head office server 200 using the selected payment method (step S114). S116).

The turn request application checks whether the mobile turn table is received (step S118), and if it is checked that the mobile turn table is received, displays the received mobile turn table (step S120). The mobile turn table may include order completion information and turn wait information. The order completion information, for example, as shown in Figure 5f, may include information about the order history, order date, order products, payment method, payment amount. For example, as shown in FIG. 5G, the turn wait information may include information such as when the order item can be received and how many waiting numbers are provided.

The turn wait request application checks whether the turn request is changed by a user's operation (step S122). For example, a user who orders an item may not be able to reach the store at a time corresponding to the turn. Therefore, the user who has received the mobile turn table waits for the change order by touching the change order icon shown in FIG. 5G. When the user requests the turn change, the turn wait request application displays a display window for inputting an input value for changing back from the current waiting water, as shown in FIG. 5H.

When the turn wait request application is checked as a turn change request, the turn wait request application transmits turn change request information including an input value input by a user, and then feeds back to step S118 (step S124).

If the turn wait request application is checked as a turn request change request, the order completion message is received and displayed as shown in FIG. 5F (step S126).

The turn request application checks whether or not the reception of the goods reception request signal from the head office server 200 (step S128).

The turn wait request application feeds back to step S126 if it is checked that the item receipt request signal is not received, and processes an item receipt alarm if it is checked to receive the item receipt request signal (step S130).

Subsequently, the turn request application checks whether or not it is terminated by a user's operation (step S132). If the check is finished, the turn wait application stops, and if not, it returns to step S130.

6 is a flowchart illustrating a turn-by-wait processing method using a smartphone according to an embodiment of the present invention.

1 and 6, the main office server 200 checks whether or not connected through the turn request application (step S202).

If it is checked in step S202 that the access through the turn request application, the head office server 200 is based on the location information of the smartphone equipped with the turn request application in the store with the nearest store location information on the smartphone The provided menu information is transmitted (step S204).

The head office server 200 checks whether a specific menu and payment information are received from the turn request application (step S206).

If it is checked in step S206 that the specific menu and payment information have been received, the head office server 200 processes payment authentication based on the received payment information (step S208).

The head office server 200 checks whether the payment authentication is completed (step S210), and waits until the payment authentication is completed if it is checked as not completed.

If it is checked in step S210 that the payment authentication has been completed, the head office server 200 inquires the order waiting with the order information to the sales store system 300 (step S212). Accordingly, the sales store system 300 receives the item order information, calculates the waiting number, waiting time, and the like until the item is completed, and provides it to the head office server 200.

Subsequently, the main office server 200 transmits the mobile turn table to the turn request application on the basis of the turn order inquired by the sales store system 300 (step S214).

The head office server 200 checks whether the sequence change request is requested from the sequence wait request application (step S216).

If it is checked in the step S216 that the order change request, the head office server 200 processes the order change to the sales store system 300 (step S218).

The main office server 200 receives the updated mobile turntable list from the sales store system 300 and transmits it to the turnwaiting request application (step S220).

The head office server 200 checks whether the sequence change information is also transmitted to the turn wait request application of other waiters (step S222).

If it is checked in step S222 to transmit the turn change information to the wait wait application of the other waiters, the main office server 200 also sends the updated mobile turn wait table corresponding to the wait wait request application of the other waiters ( Step S224).

In step S222, it is checked that the sequence number change information is not transmitted to the queue wait request application of the other waiters, or the updated mobile sequence table is also transmitted to the queue wait request application of the other waiters, and then it is checked whether the order item is completed. S226). In this embodiment, as the sequence change request is made from the sequence wait request application, the steps S222 and S224 are performed to provide the sequence change information to the sequence wait request application of the other waiters, but the sequence wait of the other waiters described above. Providing the sequence change information to the requesting application may be omitted.

If it is checked in step S226 that the ordered item is completed, the item receipt request signal is transmitted to the waiting request application of the waiting person (step S228). The goods receipt request signal may be provided in the sales store system 300 through the wireless Internet or a local area network to the waiting request application of the corresponding waiter. In addition, the goods receipt request signal may be provided in the sales store system 300 through the head office server 200 in the sales store system 300 to the waiting order application of the corresponding waiting.

Subsequently, the sales store system 300 updates the turn waiting information (step S230).

As described above, according to an embodiment of the present invention, the user is recommended by the sales store close to the user using the smart phone application mounted on his smart phone to perform the ordering and payment of goods. Accordingly, the sales store system delivers the order completion information and the order information to the user smartphone. In addition, when the user requests the sales floor system to change the waiting order number according to his situation, the sales floor system delivers the information applying the waiting order change to the user's smartphone. As the goods are completed, the sales store system delivers the goods receipt call information to the user's smartphone. As such, according to an embodiment of the present invention, even if the user directly enters the sales store and does not withdraw the waiting order table, the user can perform the ordering and payment operation of the item at the sales store, and checks the received mobile order waiting table. After entering the corresponding store based on the order number and the waiting time information, and receiving the goods receipt call signal, the user receives the goods ordered and paid. Therefore, in order to receive the goods after ordering and payment of the goods it can be usefully utilized time that is meaninglessly in the sales store.

7 is a configuration diagram for schematically illustrating a turn-by-turn service system using a smartphone according to another embodiment of the present invention.

Referring to FIG. 7, a smartphone 100, a head office server 500, and a plurality of counseling point systems 600 are implemented to implement a turn-by-turn service system using a smartphone having a mobile phone function and a computing function. . The head office server 500 is a central server disposed at the headquarters of a financial institution such as a bank or a credit card company, a central server disposed at a public institution such as each administrative department, a pension management corporation, a government office, a hospital, an airline, a travel agency, or the like. It may be a central server deployed in a private institution.

In the present embodiment, each of the counseling point systems 600 includes a turn-order paging device and is arranged in various regions to receive and provide the goods, and from the main office server 500 through an organic connection with the main office server 500. It is provided with various service policies, service methods according to the supply of goods, and delivery of goods. For example, each of the counseling point systems 600 may be located at a branch of a financial institution such as a bank or credit card company, and may be located at a branch of a public institution such as each administrative department, a pension management corporation, a government office, or the like. It may be located at branches of private institutions such as airlines or travel agencies.

In order to implement the turn-waiting service system according to the present embodiment, a user of the smartphone 100 may download a smart phone application for implementing turn-up waiting service uploaded to an app store or the like. Of course, the smartphone application downloaded through the app store may be connected to the app store to update or upgrade the corresponding smartphone application. In some cases, when a smartphone is released, a smartphone application for implementing turnover service may be mounted.

The smartphone 100 requests branch information from the head office server 500 via a mobile communication network or a wireless internet. For example, an example of the xml code transmitted from the application of the smartphone 100 is as follows.

According to the above xml code, the device unique number (or the unique number of the smartphone) of the smartphone 100 is "06975b52dacf5f83d27b696dea512f5b6124f873", and the air mode code value includes "001". For example, in the case of a bank, it is possible to confirm whether the waiting mode code value is the waiting mode for a loan service or the waiting mode for a general service.

The head office server 500 transmits short-range point information and consultation menu information of the smart phone to the smart phone 100 based on the location information of the smart phone.

The smartphone 100 requests the main office server 500 for the consultation menu selected by the user.

The head office server 500 orders the consultation menu to the consultation point system 600. Although not shown in FIG. 7, the head office server 500 may separately check whether the corresponding user has normally met the consultation requirements by checking whether the user is a member or personal information.

Counseling point system 600 receives the consultation menu from the head office server 500, and then transfers the mobile turn table corresponding to the corresponding consultation menu to the head office server 500, the head office server 500 sends the mobile turn table to the smartphone To 100. For example, an example of the xml code that the smartphone 100 receives is as follows.

According to the above xml code, the turn wait time is " 2 " and the wait time includes information of " 300 " seconds.

The mobile turn table includes consultation reservation completion information and turn waiting information. The counseling reservation completion information serves as a kind of receipt. The turn wait information may predict how many waiters exist from the consultation order to the completion of the consultation.

In addition, the mobile turn table may further include waiting time information. Based on the waiting time information, the user of the smartphone 100 may predict when his turn will come according to the corresponding consultation order. Therefore, since the time until the consultation starts in the consultation point system 600 can be predicted, the waiting time from the consultation order time to the consultation start time can be utilized more freely.

If, depending on the situation of the user of the smart phone, it is impossible to reach the start point of the consultation or it may be necessary to delay the start of the consultation. In this case, the user requests the head office server 500 to change the turn waiting number through his or her smartphone 100. For example, an example of the xml code transmitted from the application of the smartphone 100 is as follows.

According to the above xml code, the device unique number of the smart phone 100 is "06975b52dacf5f83d27b696dea512f5b6124f873", and the air code value contains "12345678".

The head office server 500 that has been requested to change the turn waiting from a specific smartphone 100 requests the consultation point system 600 to change the turn waiting of the specific smartphone 100.

The counseling point system 600 that has been requested to change the waiting queue transmits the updated mobile waiting table to the head office server 500. For example, an example of the xml code that the smartphone 100 receives is as follows.

According to the above xml code, the turn wait time is " 8 " and the wait time includes information of " 600 " seconds.

The updated mobile turn table includes the consultation reservation completion information and the updated turn waiting information. In some cases, the consultation reservation completion information may be omitted from the updated mobile turn table. The updated mobile turn table may further include updated waiting time information.

The head office server 500 transmits the updated mobile turn table received from the counseling point system 600 to the smartphone 100.

The counseling point system 600 transmits a counseling call signal requesting to start the counseling to the smartphone 100 as the counseling start preparation of the corresponding user is completed. For example, an example of the xml code that the smartphone 100 receives is as follows.

According to the above xml code, the consultation call signal including the information “12345678” is received by the smartphone 100 in the wait mode code value.

Here, the consultation call signal is generated based on the unique number of the user's smartphone. According to an example, the consultation call signal may be transmitted to the smartphone 100 through the wireless Internet. According to another example, the consultation call signal may be transmitted to the smartphone 100 through a short range wireless communication channel. The short range wireless communication channel may be implemented by any one of Bluetooth, Zigbee, and binary CDMA. Although not shown, the consultation call signal may be transmitted to the smartphone 100 through a mobile communication network. For example, if the wireless Internet connection is not normally made, it may be made through a mobile communication network which is a separate communication channel.

According to another embodiment of the present invention, a user who wants to receive counseling services in a bank, hospital, public institution, etc., accesses the main office server that provides counseling services through an application of a smart phone, and has a counseling point close to the current location. Check the information, reserve the consultation to the desired counseling point to receive the mobile turn table corresponding to the turn waiting, the consultation call signal is received by the smartphone and the alarm processing.

As a result, counseling reservations can be made on the go or without having to reach the counseling point directly, thereby saving unnecessary time for a user seeking counseling. In addition, since the counseling point system does not need to issue a paper type turn table, resources can be prevented from being wasted, thereby reducing costs. In addition, since many people do not enter and wait for counseling, the space occupied by the counseling branch can be reduced, thereby reducing rent and maintenance costs.

8 is a flowchart schematically illustrating a turn-around service method using a smartphone according to another embodiment of the present invention. 9A to 9F are images for schematically illustrating a turn-around service method using a smartphone.

7 to 9F, it is checked whether the turn waiting request application mounted on the user's smart phone 100 is started (step S302). For example, as shown in Figure 9a, the user starts the turn-by-wait request service by starting the turn-waiting request application displayed in the form of an icon on the initial screen of his smartphone.

If it is checked in step S302 to start the turn-waiting request application, the turn-waiting request application transmits the current location information together with the information requesting consultation to the head office server, and closes the position of the smartphone from the head office server 500. Consultation point information is received (step S304).

The turn request application displays the current location and the location of one or more counseling points on a map displayed on the display unit 130 (shown in FIG. 2) as shown in FIG. 9B (step S306).

On the basis of the current position information indicated by step S306, it is checked whether any one counseling point of the positions of the consultation point is selected (step S308).

In step S308, if the displayed counseling point is not checked as selected, another counseling point information is requested, and corresponding counseling point information is received (step S310), and the feedback is returned to step S. FIG.

If it is checked in step S308 that the displayed consultation point is selected, the consultation service menu provided at the consultation point is displayed (step S312).

Then, it is checked whether or not the specific consultation service menu is selected (step S314). If the specific consultation service menu is not checked in step S314, the flow returns to step S312.

If it is checked in step S314 that the specific consultation service menu is selected, the selected specific consultation service menu is requested (step S316).

Subsequently, the turn request application checks whether the mobile turn table is received (step S318), and if the mobile turn table is checked as received, displays the received mobile turn table (step S320). The mobile turn table may include consultation reservation completion information and turn waiting information. As shown in FIG. 9D, the turn waiting information may include information such as when a scheduled consultation starts and a waiting number.

Then, the turn wait request application checks whether there is a turn change request by a user's operation (step S322). For example, a user who reserved a consultation may not be able to reach the consultation point at a time corresponding to the turn. Therefore, the user who has received the mobile turn table waits for the change of order by touching the change order icon shown in FIG. 9D. When the user requests the turn change, the turn wait request application displays a display window for inputting an input value for changing back from the current waiting water, as shown in FIG. 9E.

When the turn wait request application is checked as a turn change request in step S322, the turn wait request application transmits turn request information including the input value input by the user (step S324), and feeds back to step S318. Accordingly, the main office server transmits the updated mobile turn table to the corresponding turn wait request application, and the turn wait request application displays the updated mobile turn wait table as shown in FIG. 9F.

When the turn waiting request application is checked as a request for not changing the turn, it checks whether or not to receive a consultation call signal (step S326). If it is checked in step S326 that the consultation call signal has been received, the consultation call alarm process is performed (step S328).

Subsequently, the turn request application checks whether or not it is terminated by a user's operation (step S330). If the check is finished, the turn wait application stops, and if not, it returns to step S328.

10 is a flowchart for explaining a turn-waiting processing method using a smartphone according to another embodiment of the present invention.

7 and 10, the head office server 500 checks whether or not the connection through the turn request application (step S402).

If it is checked in step S402 that the access through the turn request application, the head office server 500 is based on the location information of the smartphone equipped with the turn request application counseling point location information closest to the corresponding smartphone and the corresponding counseling point Transmits the consultation service menu information provided by (step S404).

The head office server 500 checks whether a specific counseling service menu is received from the turn request application (step S406).

If it is checked in step S406 that a specific counseling service menu has been received, the head office server 500 inquires the turn of the consultation point system 600 (step S408). Accordingly, the counseling point system 600 receives the counseling reservation information for performing the counseling service, calculates the waiting people, waiting time, etc. until the counseling service is provided, and provides the counseling service to the head office server 200.

Subsequently, the head office server 500 transmits the mobile turn table to the turn waiting request application on the basis of the turn waiting inquiries from the counseling point system 600 (step S410).

The head office server 500 checks whether the sequence change request is requested from the sequence wait request application (step S412).

If it is checked in step S412 that the sequence change request, the head office server 200 provides the sequence change request information to the consultation point system 600 to process the sequence change (step S414).

The head office server 500 receives the updated mobile turn table from the counseling point system 600 and transmits it to the turn request application (step S416).

The head office server 500 checks whether the sequence change information is also transmitted to the turn wait request application of other waiters (step S418).

If it is checked in step S418 to transmit the turn change information to the waiting request application of the other waiters, the main office server 500 also transmits the updated mobile turn waiting table corresponding to the waiting waiter application of the other waiters ( Step S420).

In step S418, it is checked that the sequence number change information is not transmitted to the queue wait request application of the other waiters, or the updated mobile sequence table is also transmitted to the queue wait request application of the other waiters, and then it is checked whether or not the order of the corresponding user. (Step S422).

In step S422, if the order of the corresponding user is checked, the consultation call signal is transmitted to the waiting request application of the waiter (step S424). The counseling call signal may be provided in the counseling point system 600 to the waiting request application of the corresponding waiter through the wireless Internet or a local area network. In addition, the counseling call signal may be provided to the waiting request application of the corresponding waiter via the head office server 500 in the counseling point system 600.

Subsequently, the consultation point system 600 updates the turn waiting information (step S426).

As described above, according to another exemplary embodiment of the present invention, the user uses a smart phone application mounted on his smart phone to receive a counseling point close to the user to perform a counseling reservation. Accordingly, the consultation point system delivers the consultation reservation completion information and the order information to the user smartphone. In addition, when the user requests the counseling point system to change the waiting sequence number according to his situation, the counseling point system delivers the information applying the waiting sequence number change to the user's smartphone. As the consultation time of the user arrives, the consultation point system delivers a consultation call signal to the user's smartphone. As such, according to another embodiment of the present invention, even if the user does not directly enter the counseling point and withdraws the waiting number table, the counseling reservation operation may be performed at the corresponding counseling point, and the order number and the number checked in the received mobile turn table As the counseling call signal is received after entering the corresponding counseling point based on the waiting time information, the counseling relating to the counseling menu reserved by the counselor is performed. Therefore, after entering the counseling branch and withdrawing the turn table, it is useful to utilize the time spent meaninglessly at the counseling branch until the arrival of his counseling turn.

Although described above with reference to the embodiments, those skilled in the art can be variously modified and changed within the scope of the invention without departing from the spirit and scope of the invention described in the claims below. I can understand.

As described above, according to the present invention, it is possible to order and pay the goods without moving or directly to the sales floor, so unnecessary time felt by the user who wants to buy the goods, that is, entering the sales floor After withdrawing, it can save time that it takes to get goods. In addition, consultation reservations can be made while on the move or without having to reach the counseling office directly, saving unnecessary time for users who want to consult, that is, meaningless time taken to enter the counseling office and withdraw the turnaround schedule. can do.

In addition, it is not necessary to issue a paper type turn table at a sales outlet or a counseling point, and thus, it is possible to prevent waste of resources due to the issue of the turn table and thus reduce costs. In addition, since many people do not enter and wait for goods purchase or counseling service, the space occupied by the sales store or counseling branch can be reduced, thereby reducing rent and management costs.

100: smartphone 110: control unit
120: touch recognition unit 130: display unit
140: memory unit 150: wireless circuit unit
160: short-range communication unit 170: audio processing unit
180: vibration driving unit 200, 500: head office server
300: sales store system 600: consultation point system

Claims (30)

Receiving location information of a sales store close to a current location by accessing a main office server managing at least one sales store system according to a user's operation;
Displaying the current location of the user and the location of the received store on a map;
Displaying a menu provided at the sales store as the sales store displayed on the map is selected by a user's operation, and ordering and paying the items to be purchased in response to the user's selection;
Receiving a mobile turn table generated according to the order and payment of the goods;
After receiving the mobile turn table, when a turn request is changed in response to a user's operation, providing a signal for requesting the turn request to the at least one of the sales store system and the head office server; And
Receiving and storing a mobile turn table to which a turn wait change is applied from the sales store system or the head office server; And
When the goods receipt call signal is received from the sales store system, a turn-by-wait service method using a smart phone, characterized in that it comprises the step of receiving goods alarm for the user to recognize. The method of claim 1, wherein the mobile turn table includes order completion information and turn wait information. The method of claim 2, wherein the mobile turn table further includes waiting time information. delete The method of claim 1, wherein the receiving of the goods is alarmed through a vibration method, a bell method, or a text method. The method of claim 1, wherein the article reception call signal is received through a short range wireless communication channel. The method of claim 6, wherein the article reception call signal is generated based on any one of a unique number and a unique key value of a user's smartphone. In a smartphone with cellular and computing capabilities,
A wireless circuit unit for establishing a communication channel with a mobile communication network; And
Launch the stored smartphone application according to the user's operation, access the head office server that manages one or more sales store systems through the wireless circuit unit, and receive location information of the store close to the current location to receive the user's current location and received sales. The location of the store is controlled to be displayed on a map, and as a sale store displayed on the map is selected by a user's operation, a menu provided at the sale store is displayed, and in response to the user's selection, items to be purchased are displayed. It includes a control unit for requesting and payment, receiving and storing the mobile turn table generated according to the order and payment of the goods, and receiving the goods receipt alarm so that the user recognizes as the goods receipt call signal is received from the sales store system. and,
After receiving the mobile turn table, the control unit controls to provide a signal for requesting the turn request to the sales store system according to a change of the turn wait in response to a user's operation, and the sales store system. Smart phone having a turn service function, characterized in that further control to receive and store the mobile turn table applied to change the turn waiting order from. delete The method of claim 8,
Further comprising a display unit for showing the letter or number in response to the user's operation as the letter or number is input,
The display unit smart phone having a turn-by-waiting service function, characterized in that for displaying the user's location information and the location information of the sales store system on a map. The smartphone having a turn-around service function of claim 8, further comprising a short-range wireless communication unit for establishing a short-range wireless communication channel with the sales store system and receiving the goods receipt call signal. Providing a screen for a smartphone for ordering and payment as a user connects using a smartphone application mounted on the smartphone;
As the order and payment of a specific item are made through the screen for the smartphone, transmitting a mobile turn table to the corresponding smartphone application;
When the turn change is requested from the user according to the user's situation, transmitting information to which the turn change is applied to the user's smartphone application; And
As the ordered goods are completed, a turn-around service method using a smart phone comprising the step of transmitting a goods receipt call signal to the user's smartphone application. delete The method of claim 12, further comprising the step of querying the nearest store information based on the current location of the smartphone, and providing the inquired store information to the user side. 15. The method of claim 14, further comprising the step of querying the other store information, and providing the other store information to the user when there is a request for providing the other store information from the smartphone. Circulation service method. The method of claim 12, wherein the article reception call signal is transmitted to the smartphone application through a short range wireless communication channel. Accessing a head office server of an institution according to a user's operation and receiving point information close to a current location;
Displaying a current location and a received counseling point location on a map;
Displaying the counseling service menu provided by the counseling point as the displayed counseling point is selected, and requesting a turn on the basis of a specific counseling service menu selected by the user;
Receiving a mobile turn table corresponding to the turn queue;
After receiving the mobile turn table, when a turn request is changed in response to a user's operation, providing a signal for requesting the turn request to the counseling point system;
Receiving and storing a mobile turn table to which a turn wait change is applied from the consultation point system; And
When the consultation call signal corresponding to the mobile turn table is received, a turn-by-wait service method using a smart phone comprising the step of alarming the consultation call to the user to recognize. 18. The method of claim 17, wherein the counseling call signal is received directly from a counseling point system of the counseling point. 18. The method of claim 17, wherein the counseling call signal is output from the counseling point system of the counseling point and received via the head office server. delete The method of claim 17, wherein the alarming of the consultation call is performed through any one of a vibration method, a bell method, and a text method. 18. The method of claim 17, wherein the counseling call signal is received through a short range wireless communication channel. 18. The method of claim 17, wherein the mobile turn table includes waiting reception completion information and turn waiting information. In a smartphone with cellular and computing capabilities,
A wireless circuit unit for establishing a communication channel with a mobile communication network; And
Initiate the stored smartphone application according to the user's operation and access the head office server of the institution through the wireless circuit unit to receive counseling point information close to the current location, and display the current location and the received counseling point location on a map. As the counseling point is selected by the user, the counseling service menu provided by the counseling point is displayed, a turn request is requested based on a specific counseling service menu selected by the user, and a mobile turn table corresponding to the turn request is received. And a controller for alarming the counseling call so that the user recognizes the counseling call signal corresponding to the mobile turn table.
After receiving the mobile turn table, the control unit controls to provide a signal for requesting the turn request to the counseling point system of the consultation point as the turn request is changed in response to a user's operation. Smart phone having a turn-by-waiting service function, characterized in that further control to receive and store the updated mobile turn-by-order table to which the turn-by-turn change has been applied from the consultation point system of the consultation point. delete 25. The smartphone according to claim 24, further comprising a short range wireless communication unit configured to establish a short distance wireless communication channel with a counseling point system of the corresponding counseling point, and receive the counseling call signal. Querying the turn as the user connects using a smartphone application;
Waiting for a corresponding user based on the inquiry;
Transmitting the mobile turn table corresponding to the user to the user's smartphone;
Changing the turn standby of the user as requested to change the turn standby from the user;
Transmitting the updated mobile turn table to which the turn wait change is applied to a user smartphone application; And
As the turn signal arrives, a turn service method using a smart phone comprising the step of transmitting a consultation call signal to a user smartphone application. delete The smart phone according to claim 27, further comprising: after changing the turn of the corresponding user, transmitting the updated mobile turn table applying the change of the wait of the other waiter to the user's smart phone application. Circulation service method used. 28. The method of claim 27, wherein the counseling call signal is transmitted to the smartphone application through a short range wireless communication channel.

Images