KR20040039659A - A system informing the waiting ticket of a bank using SMS and method thereof - Google Patents

Abstract

PURPOSE: A bank number ticket information system using an SMS(Short Message Service) and a method therefor are provided to offer information for stand-by client status, stand-by time, a number ticket, etc., to a user using an SMS before he/she visits a bank, so that rapid business processing can be achieved without waiting time. CONSTITUTION: If a user makes a bank number ticket request using a bank's general information number or an ARS system(S100), a location trace system, interworking with the ARS system, recognizes the location information of the user's mobile terminal(S110). Based on the location information, an adjacent bank's stand-by information system is connected(S120). The stand-by information system operates the data related to the stand-by client number and estimated stand-by time of the bank(S130). Then the stand-by information system judges whether the user wants to receive a bank number ticket or associated information(S140). In case that the user wants to receive the bank number ticket, the stand-by information system sends the bank number ticket and associated information to the user's mobile terminal through an SMS(S150).

Description

A system informing the waiting ticket of a bank using SMS and method

The present invention relates to a bank number tag guide system and a method using a short message service (SMS). More specifically, a bank number guide system is provided so that business can be processed immediately after the bank visit by receiving information on waiting customers status, expected waiting time, waiting table, etc. of the visiting bank using SMS service before the customer visits the bank. will be.

In recent years, the spread of various wireless communication terminals including mobile phones and personal communication services (PCS) is rapidly spreading. Accordingly, the form of the service is also changed from the initial simple voice call to provide various additional services.

However, most of these supplementary services are in a way that a service provider unilaterally provides some information to subscriptions. As a result, subscribers are unprotected in the midst of pollution of casual information.

Therefore, there is an urgent need for additional services that can contribute to the establishment of a sound culture of society members by ensuring that those who are guaranteed identity can receive various types of information from each other at a physically close distance.

On the other hand, it is a common practice to visit a bank in person to receive a waiting ticket in advance, and to process the banking by a waiting sequence for a predetermined time.

This practice often requires waiting for 20 to 40 minutes after the bank visit, not only at the end of the month, but also at the beginning and the middle of the month, due to the excessive number of waiting customers. In particular, there is almost always excessive waiting time in populated areas such as city centers and banks in discount stores.

In addition, when a large number of customers come to the bank after a long waiting time, the waiting time is often pulled out and going to other tasks, resulting in inefficient factors that waste time.

Accordingly, an object of the present invention is to solve the above problems, and an object of the present invention is to promptly visit a bank by receiving information on a waiting customer status and expected waiting time, waiting list, etc. of a visiting bank in advance by using an SMS service. It is to provide a system for providing a bank number table to enable business processing.

As the technical idea for achieving the above object of the present invention

Accepting a bank waiting number request using a mobile terminal;

Recognizing mobile terminal location information of the received customer;

Connecting with a standby guidance system of an adjacent bank based on the location information of the customer;

Calculating a number of waiting customers and an expected waiting time of an adjacent bank in connection with the waiting guide system;

Determining whether to receive the bank waiting number table or the bank waiting number related information from the mobile terminal of the customer;

If you want to receive the bank waiting number table provides a bank waiting table guide method comprising the step of transmitting the information on the waiting number table and the bank visit time to the mobile terminal of the customer using the SMS.

1 is a diagram illustrating a general SMS system.

2 is a view for explaining a bank number guide system using SMS according to the present invention.

3 is a flowchart illustrating a method for guiding a bank number using SMS according to the present invention.

<Description of Symbols for Major Parts of Drawings>

10: mobile terminal 20: SMS server

30: ARS system 40: location tracking system

50: atmospheric guidance system

Hereinafter, with reference to the accompanying drawings, the configuration and operation of the embodiment of the present invention will be described in detail.

1 shows a system of a general SMS service.

SMS stands for Short Message Services and is expressed as a short message. This service transmits data of relatively short length in a mobile communication network.

This SMS is a service that is naturally created as digital data is transmitted between the mobile network and between the base station and the mobile terminal as the mobile network evolves digitally.

As shown in FIG. 1, the SMS system includes a mobile station (MS) 10, a base station transceiver system (BTS) 12, and a BSC / MSC (control station / exchange station: Base Station Controller). Mobile Switching Center (14), HLR (Home Location Register) (16), SMC (Short Message Center: SMS Message Center) (18), SMS Server (20), OMC (Operation Management Center: Operating A Management Center) 22, a CBC (Cell Broadcasting Center) 24, and an IP for Information Broadcasting (CB) 26.

The mobile terminal 10 is within the range of any base station 12, the information of the mobile terminal 10 is transmitted to the base station 12 and the BSC / MSC 14 that controls it, the BSC / MSC (14) Information transmitted from the mobile station is transmitted to the mobile terminal 10 via the base station 12.

The mobile terminal 10 is a terminal that the user can carry and communicate while moving. The mobile terminal 10 uses a forward channel when receiving texts and uses a reverse channel when transmitting.

At this time, all text information uses SMS, and when received, the mobile SMS is used, and when the SMS is transmitted, the mobile SMS is used.

The mobile terminal 10 is a terminal capable of duplication of messages using a history of a service range number (SCN) and a message identification number (MID) pair (Pair), and is registered in SMS and CB services.

The mobile terminal 10 has a logical connection to the short service system (ie, including the SMC 18, the SMS server 20, the CBC 18, etc.) through the base station 12, BSC / MSC 14, and the like. Is done.

In general, a mobile communication system uses a data burst message of a paging channel of a CDMA mobile communication system upon reception, and data of a forward traffic channel when a user is busy. Send the text message as a burst message.

Also, when sending a text message, the data burst message of the access channel is used when the message is within a certain length, and the data burst message of the reverse traffic channel is transmitted during the call or when the text message is longer than the predetermined length. .

The text message transmitted and received at the mobile terminal 10 is connected to the BSC / MSC 14 through the base station 12 for high frequency signal processing and call processing.

The base station 12 connects the mobile terminal 10 to the BSC / MSC 14, the digital channel unit (DCU), time / frequency control unit (TCU), radio frequency unit (RFU), and positioning system (GPS). ) And the like.

In addition, the base station 12 performs a wired / wireless conversion function of communicating with the mobile terminal 10 via wireless and communicating with the BSC / MSC 14 by wire.

Looking at the function of the BSC / MSC (14), the BSC is connected to the base station 12 to the MSC to coordinate the connection between the base station 12 and the signal processing function for communication between the base station 12 and the MSC, the MSC It processes the mobile communication member call in association with the HLR 16 and the SMC 18.

In addition, the MSC connects to the BSC to perform call setup and release functions of the mobile terminal 10, and performs various functions related to call processing and additional services.

The BSC / MSC is responsible for routing general calls and SMS messages.

The HLR 16 is connected to the BSC / MSC 14 and the SMC 18 and manages a variety of information of mobile phone members. The HLR 16 has information on subscription of additional services such as SMS and CB.

The HLR 16 performs a function such as registering a member location by interworking with various BSC / MSCs, and stores the mobile terminal 11 and the member's permanent information and location information, and the mobile terminal 11 mounted in the MSC. (VLR) Visitor Location Register (VLR), which temporarily stores the member information related to the user information, is used to support various functions related to call processing and additional services.

SMC (18) is connected to BSC / MSC (14), HLR (16), SMC (18), OMC (22) is responsible for SMS processing, set the SMS parameters, communication service identifier of the input signal (TI: Teleservice Identifier) and destination address (Destination Address) to send a message to the network element to be processed.

In particular, the SMC 18 transmits a signal input from the BSC / MSC 14 to the SMS server 20 when the message is set to the SMS server 20.

When the SMC 18 is composed of a plurality of messages through the BSC / MSC (14) is sent to the appropriate SMC (18) through a signal exchange (STP: Signal Transfer Point), the message is again sent through the signal exchange Is transmitted to the BSC / MSC 14 and transmitted to another mobile terminal.

The SMS server 20 interoperates with the OMC 22, the CBC 24, and the IP 26, and in particular, interworks with the SMC 18 to store the terminal type, service type, etc. of the SMS member, and then the corresponding communication service. Information from the outside is transmitted to the SMC 18 using the identifier TI.

CBC (24) is a server that performs work related to broadcast type information service, also known as a cell broadcasting server (CBS: CB Server), is connected to the IP (26) to receive information from this broadcast and broadcast broadcast information message transmission and scheduling Perform key functions related to information services.

Using the general SMS system will be described a bank number guide system according to the present invention.

2, an automatic response system (ARS) system 30 for automatically receiving a bank waiting number request using a mobile terminal 10; A location guide system 40 for cooperating with the ARS system 30 to automatically guide the mobile terminal location information of the customer; A standby guide system 50 connected to an adjacent bank based on the customer location information transmitted from the location guide system 40 to calculate and guide the number of waiting customers and an expected waiting time; And an SMS server 20 for transmitting data of the air ticket and the bank visit time zone transmitted from the air guidance system 50 to the mobile terminal using the SMS.

At this time, in addition to the ARS system, access to the representative phone number for each bank may be used as a receiving means for requesting the bank waiting number table. In addition, data transmission for the bank waiting number table from the waiting guide system 50 is provided in real-time until the customer visits the bank.

As for the automatic location tracking of the mobile terminal 10, any conventional location tracking method other than the method of confirming the location of the first access base station or using GPS may be used.

Preferably, the location tracking system 40 is a satellite positioning global positioning system (GPS) capable of relatively accurately determining the location of the mobile terminal. However, the location tracking system 40 confirms the location of the base station (or a small receiver) to which the mobile terminal is first connected, or It may be configured as a system that can be calculated by a trigonometry based on the mobile terminal position information identified by the base station (small receiver).

Next, with reference to Figure 3 will be described with respect to the bank number guide guide method using the SMS according to the present invention.

First, a customer receives a bank waiting number request using a representative phone number for each bank or ARS system (S100). At this time, the location tracking system 40 linked with the ARS system 30 recognizes the location information of the mobile terminal of the customer (S110).

Based on the location information of the customer is connected to the waiting information system 50 of the adjacent one or two banks (S120), the waiting information system 50 calculates data related to the number of waiting customers and expected waiting time of the bank, etc. It is made (S130).

Then, it is determined whether or not to receive the bank waiting number ticket or bank waiting number related information from the mobile terminal 10 of the customer (S140), if you want to receive the bank waiting number table in the waiting number table and the bank visit time zone using SMS Information is transmitted to the mobile terminal of the customer (S150).

The customer visits the bank at the time of the visit guidance based on the bank waiting number received through the SMS, so that the customer can see the banking business immediately (S160).

If you want to receive the information related to the bank waiting number, the SMS is sent to the mobile terminal of the customer in real time updated information on the number of waiting customers and expected waiting time of the visiting bank using the SMS (S170).

According to the bank number table guide system using the SMS according to the present invention as described above, before the bank visits the office or at home, it is possible to receive the status of the waiting customers of the visiting bank and the expected waiting time, waiting tickets, etc. in advance. Efficient time utilization is possible for customers who want to.

In addition, banks can reduce costs by effectively utilizing and reducing the size of bank stores by effectively distributing customer time zones and maximizing customer benefits.

Claims (5)

An ARS system for automatically receiving a bank waiting number request using a mobile terminal; Location guide system for automatically guiding the location information of the mobile terminal of the customer in conjunction with the ARS system; A standby guidance system connected to an adjacent bank based on customer location information transmitted from the location guidance system to calculate and guide the number of waiting customers and an expected waiting time; And And an SMS server for transmitting the air ticket and the data information about the bank visit time zone transmitted from the air guidance system to the mobile terminal using the SMS. The bank waiting list guide system according to claim 1, wherein a connection with a representative phone number for each bank is used as a receiving means for requesting the bank waiting number. The method of claim 1, wherein the data transmission of the information related to the bank waiting number from the waiting information system is provided in real time updated until the customer visits the bank. Accepting a bank waiting number request using a mobile terminal; Recognizing mobile terminal location information of the received customer; Connecting with a standby guidance system of an adjacent bank based on the location information of the customer; Calculating a number of waiting customers and an expected waiting time of an adjacent bank in connection with the waiting guide system; Determining whether to receive the bank waiting number table or the bank waiting number related information from the mobile terminal of the customer; If you want to receive the bank waiting number ticket, the step of sending the information on the air ticket and the bank visit time zone using the SMS to the customer's mobile terminal guide method comprising the step of sending. The method according to claim 4, further comprising the step of sending the updated information on the number of waiting customers and expected waiting time of the visiting bank to the mobile terminal of the customer in real time by using the SMS when the reception information related to the bank waiting number is desired. Bank waiting guide method characterized in that.