JP2003196551A - Method and device for information processing, computer program, and delivery method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To technically reduce the hesitation of users when an order is placed for the delivery service of articles such as beverage through a communication network such as the Internet. <P>SOLUTION: In the delivery service of beverages and foods for a party, for example, after the delivery service is used, memo information on the types and volumes of beers and foods relating to the delivery service and memo information on participants to the party are allowed to enter in a homepage. When the delivery service is ordered next time, these memo information can be read, and used for reference in determining the contents of order. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

TECHNICAL FIELD The present invention relates to an information processing method and apparatus, a computer program, and a delivery method.

[0002]

2. Description of the Related Art With the explosive spread of the Internet,
So-called internet shopping, which accesses websites and purchases food and drink, is increasing rapidly. With such internet shopping, beer,
Alcoholic beverages (alcoholic beverages) such as Happoshu, wine, whiskey, and sake, non-alcoholic beverages such as soft drinks, foods, and all other foods and drinks can be purchased. In the future, it may be common to prepare food and drink for parties such as home parties through Internet shopping.

[0003]

When a party such as a home party is held, it is difficult to decide how much food and drink to prepare for the party. In general, they will be determined based on their experience at similar parties in the past.

However, in the past, the number of participants in the party, the number of participants, the amount of alcoholic beverages, the amount of food, and whether or not they were sufficient or not enough become ambiguous with the passage of time. . In particular, it is difficult to remember in detail whether the participants are male or female, or whether they like alcohol.

Therefore, when a party is held, the kind and quantity of food and drink must be decided after all, using the vague memory of the past as a clue.

[0006] As a service related to such a problem, in Internet shopping, the contents of past shopping, for example, the name and price of the purchased item, the purchase date are stored in a database, and this is stored at the time of the next shopping. There are services that users can browse.

However, the information obtained by the above service is only information for specifying the purchased article, and is, so to speak, a receipt. Therefore, no information is provided on the purchaser's impression or impression such as whether or not the purchased article satisfies the purchaser's wishes. In other words, the above services will not be the deciding factor in deciding how much food and drink to prepare for a party.

The present invention has been made in view of the above background, and for example, technically reduces the hesitation of customers when ordering a delivery service for goods such as food and drink through a communication network such as the Internet. It aims at providing the method and apparatus which do.

Other objects of the present invention will be apparent from the embodiments of the invention described later.

[0010]

The first aspect of the present invention is as follows.
According to an information processing method for supporting a delivery service, a step of providing an order screen of the delivery service to a customer's computer via a communication network, and an order information of the delivery service from the customer's computer via the communication network. The step of receiving and receiving an order, and allowing the customer to input arbitrary information that is information related to the delivery service but is not essential information for receiving the order, and input the arbitrary information through the communication network. Receiving, providing identification information to the customer and transmitting the identification information to the customer's computer via the communication network, and registering the arbitrary information in a database in association with the identification information. And the data when the customer's computer requests access to the database with the identification information via the communication network. Characterized in that it comprises a step of transmitting the arbitrary information registered in over scan the customer computer via said communication network drawer on the basis of the identification information.

According to a preferred embodiment of the present invention, the step of inputting the optional information relates to whether or not the type and / or quantity of the article relating to the delivery service is appropriate as the optional information, for example. It is preferable to include a step of prompting the customer to input a judgment result.

[0012] According to a preferred embodiment of the present invention, for example, the article related to the delivery service includes food and drink, and the step of inputting the arbitrary information relates to the delivery service as the arbitrary information. It is preferable to include a step of encouraging the customer to input information regarding the participants of the party accompanied by eating and drinking of food and drink.

According to a preferred embodiment of the present invention, the step of inputting the optional information includes, for example, as the optional information, the customer to input a message and / or a photographic image to the participant. It is preferable to include a step of urging.

According to a preferred embodiment of the present invention, the step of inputting the optional information includes, for example, a step of prompting the customer to input contact information to the participant as the optional information. It is preferable. The contact information preferably includes, for example, an email address. Further, the information processing method assigns the participant identification information as a key for accessing the arbitrary information registered in the database to the participant, and assigns the participant identification information to the electronic mail address. It is preferable that the method further includes the step of transmitting as a destination via the communication network.
Furthermore, it is preferable that the information processing method further includes a step of enabling the participant to add to the arbitrary information registered in the database.

Further, the step of inputting the arbitrary information comprises:
For example, it is preferable that the arbitrary information includes a step of urging the customer to input the party holding information to contact the participant regarding the holding of the party, and the information processing method includes, for example, the party holding information. It is preferable that the method further includes a step of transmitting the electronic mail address as a destination via the communication network. The party holding information preferably includes information on the date and time and the place where the party is held. For information on the venue,
For example, it is preferable to include map information indicating the place where the party is held.

[0016] According to a preferred embodiment of the present invention, the order receiving step refers to the order management by referring to, for example, a delivery management database that manages deliverable date and time, place, type and quantity of goods. It is preferable to include a step of determining whether or not the article concerned can be delivered to a designated place at a designated date and time, and notifying the customer of the determination result via the communication network.

According to a preferred embodiment of the present invention, in the information processing method, for example, the weather information on the desired delivery date of the item relating to the delivery service received from the customer via the communication network is transmitted via the communication. Preferably, the method further comprises the step of transmitting to the customer via a network.

According to a preferred embodiment of the present invention, the information processing method, for example, manages the arrangement status regarding the delivery service in response to a request from the customer who received an order in the order receiving step. It is preferable to further include the step of determining whether or not the delivery service related to the order can be canceled by referring to the arrangement status database, and notifying the customer of the determination result via the communication network.

According to a preferred embodiment of the present invention, the articles related to the delivery service preferably include, for example, beer or low-malt beer and its server. Here, the server is typically an article that is supposed to be collected after use.

A second aspect of the present invention relates to an information processing method for supporting a delivery service of goods for a party, the step of providing an order screen of the delivery service to a customer's computer via a communication network, A step of receiving the order information of the delivery service from the customer's computer via the communication network and accepting the order, and information including the e-mail address of the participant who is going to eat or drink the food or drink related to the delivery service at the party. Causing the customer to input the information, and receiving the input information via the communication network.

According to a preferred embodiment of the present invention, the information processing method may further include, for example, a step of transmitting information regarding a party to the electronic mail address as a destination via the communication network. preferable. Here, the information regarding the party preferably includes, for example, information regarding the date and time and the place where the party is held. Furthermore, it is preferable that the information regarding the venue includes map information indicating the venue of the party.

A third aspect of the present invention relates to an information processing method for supporting a delivery service, and a step of receiving information about a desired delivery date and time of an item related to the delivery service from a customer's computer via a communication network, Sending weather information at the desired delivery date and time to the computer of the customer via the communication network to confirm the weather; and receiving order information of the delivery service from the computer of the customer via the communication network to place an order. Is included.

A fourth aspect of the present invention relates to an information processing method for supporting a delivery service, the step of providing an order screen of the delivery service to a customer's computer via a communication network, and the method via the communication network. Arrangement status for managing the arrangement status related to the delivery service in response to a request from the customer who receives the order information of the delivery service from the customer's computer and receives the order, and the customer who receives the order in the order reception step. It is characterized by including a step of judging whether or not the delivery service related to the order can be canceled by referring to the database, and a step of notifying the customer of the judgment result via the communication network. .

A fifth aspect of the present invention relates to a delivery method,
The method is characterized by including the step of delivering an article for which an order has been accepted by any one of the above-mentioned information processing methods to a designated place at a designated date and time based on the order information.
Here, the article preferably includes, for example, beer or low-malt beer and its server, and the delivery method preferably further includes a step of collecting the server after use.

A sixth aspect of the present invention relates to an information processing apparatus for supporting a delivery service, which provides means for providing a customer's computer with an order screen for the delivery service via a communication network, and via the communication network. Means for receiving the order information of the delivery service from the customer's computer and accepting the order, and allowing the customer to input arbitrary information that is information related to the delivery service but is not essential information for receiving the order, Means for receiving the inputted arbitrary information through the communication network; means for giving identification information to the customer and transmitting the identification information to the computer for the customer through the communication network; and the identification information. Means for registering the arbitrary information in the database in association with the access to the database from the customer's computer along with the identification information via the communication network. When there is a scan request, characterized in that it comprises a means for transmitting the arbitrary information registered in said database to said customer computer via said communication network drawer on the basis of the identification information.

A seventh aspect of the present invention relates to a computer program for supporting a delivery service, the step of providing an order screen of the delivery service to a customer's computer via a communication network, and the computer program for supporting the delivery service via the communication network. Receiving the order information of the delivery service from the computer of the customer and accepting the order, and allowing the customer to input arbitrary information related to the delivery service but not essential information for receiving the order. Receiving the inputted arbitrary information via the communication network, giving identification information to the customer and transmitting the identification information to the customer's computer via the communication network, and the identification A step of registering the arbitrary information in a database in association with information, and a step of registering the data with the identification information from the customer's computer via the communication network. When there is a request for access to the base, the step of extracting the arbitrary information registered in the database based on the identification information and transmitting the arbitrary information to the customer's computer via the communication network. And

[0027]

Preferred embodiments of the present invention will be described below with reference to the accompanying drawings.

In this embodiment, beer (or happoshu) and a server (so-called beer server) for pouring it into a glass, a jug, etc. and foods (eg, snacks, dishes) are provided according to an order from a customer. The present invention relates to a delivery service system that delivers to the customer (or a designated place) and collects a server from the customer after eating and drinking. It should be noted that this embodiment is an application example of the present invention, and in the present invention, the beverage related to delivery is not limited to beer or low-malt beer, and may be other alcoholic beverages, unless otherwise specified. It may be a non-alcoholic drink. Further, in the present invention, unless otherwise specified, the delivery-related article may be a beverage, a food, or another article.

FIG. 1 is a diagram showing an outline of a delivery service system according to a preferred embodiment of the present invention. This delivery service system includes, for example, a headquarters 20 that provides services, a warehouse 30 that stores beer (or sparkling liquor) and a server for pouring it into a glass, and a warehouse 40 that stores food such as knobs and dishes. , A delivery company 50, and an unspecified number of customers 10. In consideration of the business aspect, the delivery service is also referred to as “party direct flight” below.

In this embodiment, when the customer 10 holds a party such as a home party, he or she orders food and drinks for the party and delivery of the server to the headquarters 20 through a communication network typified by the Internet. TE headquarters 20
The beer (or sparkling liquor) and server related to the order, and the food, which the delivery company 50 receives from the warehouse via the communication network, carry out (or receive the delivered products) from the warehouses 30 and 40, respectively. Deliver to 10 (or designated place), collect server after party, warehouse 3
Intended to return to zero.

All or part of the head office 20, the warehouses 30, 40, and the delivery company 50 may belong to the same organization such as a corporation. The locations of all or some of the headquarters 20, the warehouses 30, 40, and the delivery company 50 may be the same. Also,
Although there is typically only one head office 20, it is preferable that a plurality of bases for the warehouses 30 and 40 and the delivery company 50 are provided. Although only one customer 10 is shown in FIG. 1 (and FIG. 2), it is actually an unspecified large number of people who can access the communication network 60.

FIG. 2 is a diagram conceptually showing a communication network for realizing information communication in the delivery service system shown in FIG. In FIG. 2, a computer 10 of a customer 10 (for example, a personal computer, a portable computer, a mobile phone) 11, a computer of a headquarters 20 (for example, a personal computer, a workstation) 2
1, a computer 30 (for example, personal computer, workstation) 31 in the warehouse 30, a computer (for example, personal computer, workstation) 41 in the warehouse 40, a computer (for example, personal computer, workstation) 5 for the delivery company 50
A communication network is configured by connecting the devices 1 via a communication network 60 such as the Internet. Communication between them follows the well-known TCP / IP protocol, for example.

The computer 21 of the headquarters 20 is connected to the communication network 6
When a temporary order is received from customer 10 through 0, delivery company 5
0 can deliver the order by referring to the delivery management database 23 that manages the delivery date and time, the place, the type and amount of food, the type and amount of beer (or happoshu), the presence or absence of a server, etc. It is judged whether or not it is possible, and the judgment result is returned to the customer 10 via the communication network 60. This reply may include, for example, a reply that the order can be fulfilled, a reply that the order cannot be fulfilled, and the like. Typically, the customer 10 will formally place an order waiting for the reply that he is able to fill the tentative order.

The delivery management database 23 is a delivery company 5.
Headquarters 2 via the communication network 60 from the computer 51 of the delivery company 50 indicates information indicating when and where the 0 can deliver the food and / or beer (happoshu) and the server.
It is updated by the computer 21 when the computer 0 of 0 receives it from time to time. The delivery management database 23 is updated by the computer 21 as the computer 21 of the head office 20 receives information from the computer 41 of the warehouse 40 via the communication network 60 at any time as to information indicating when and how many foods can be carried out. It In addition, the delivery management database 23 provides information indicating when and how many beers (happoshu) can be carried out and when the server can be carried out from the computer 31 of the warehouse 30 via the communication network 60 to the headquarters. It is updated by the computer 21 when the computer 21 of 20 receives from time to time.

By providing such a delivery management database 23, when a temporary order (or inquiry) is made from the customer 10, the computer 21 of the head office 20.
Can automatically and immediately reply to the customer 10 whether or not the order can be received.

The computer 21 of the head office 20 is equipped with a home page for providing a delivery service (“party direct flight”), and screen information for the delivery service is sent to the communication network according to the access from the customer 10. It is provided to the computer 11 of the customer 10 via 60. Computer 21
Has a function of issuing identification information (ID) to the customer 10. The identification information is typically a password determined by the customer 10, memo information input by the customer 10, etc. (arbitrary information). It is also registered in the customer database 22. When the memo information and the like (optional information) are registered in the customer database 22 together with the identification information, the customer 10 can access the registered memo information with the identification information as a key. Here, the memo information (arbitrary information) is information that is related to the delivery service but is not essential information for the head office 20 to accept an order. For example,
The information that the customer records about beer, food, party impressions, etc. is related to the delivery service.
Since 0 is not essential information for receiving an order, it can be said that it is memo information (arbitrary information). On the contrary, the type and quantity of beer related to the order are not necessary memo information (arbitrary information) because they are essential information for the head office 20 to accept the order.

The memo information registered in the customer database 22 in association with the customer identification information (the expression "member number" may be appropriate from the customer's point of view) is, for example, past information. Information indicating whether or not the type and amount of food and drink relating to the delivery service used for was appropriate, information on the members (participants) of the party who ate the food and drink (for example, the number of men, the number of women, Whether each participant likes beer, etc.) can be included. Such memo information can be freely written by the customer 10 in the memo field provided on the home page. Such writing can be prompted, for example, by a message written in the memo field provided on the home page or in the vicinity thereof. The memo information may be written at the time of ordering or after ordering (for example,
It may be written after the end of the party) or both. In order to write or add memo information after ordering, the customer 10 can access the home page provided by the computer 21 and call the memo field for himself using his own identification information and the corresponding password. Good.

Thus, as the memo information, for example, information indicating whether or not the type and amount of food and drink relating to the delivery service used in the past was appropriate, the member of the party (participant who eats and drinks the food and drink). ) Related information (for example, the number of men, the number of women, whether or not each participant likes beer, etc.) and the like are registered in the customer database 22 in association with the identification information of the customer 10. When the customer 10 subsequently uses this delivery service, the customer 10 can refer to the memo information to determine the type and quantity of food or beer (happoshu) to be ordered.

The arrangement status database 24 contains the arrangement status of food and beer (happoshu) related to the order and the server,
For example, the information indicating whether or not they are still in the warehouse is the computer 31 of the warehouse 30 and the computer 4 of the warehouse 40.
1. Based on the information sent from the computer of the delivery company 50 via the communication network 60, it is written by the computer 21 of the head office 20 at any time, and is constantly updated to the latest arrangement status. When the customer 10 requests the cancellation of an order, the computer 21 of the head office 20 refers to the arrangement status database 24 and arranges the article related to the order based on the identification information of the customer related to the cancellation request. If the situation is brought out and there is no disadvantage in responding to the cancellation request or if there is no disadvantage, the cancellation request will be accepted.
For example, if the ordered item is still in the warehouse, it may be possible to respond to the cancellation request with no or small disadvantage.

As described above, the customer 10 is sent through the communication network 60.
When the tentative order is received from the delivery company 50, the delivery company 50 refers to the delivery management database 23 that manages the deliverable date and time, place, type and amount of food, type and amount of beer (or sparkling liquor), presence or absence of a server, and the like. Then, it is determined whether or not the order can be accepted, and the determination result is returned to the customer 10 via the communication network 60. Next, the computer 2 of the headquarters 20
When a customer officially receives an order for a delivery service from the customer 10 via the communication network 60, the information about the type and quantity of beer (or low-malt beer), the number of servers, the delivery date and time, the delivery location, etc. Communication network 6 to computer 31 of warehouse 30
Send through 0. At the same time, the computer 20 of the computer 20 of the head office 20 stores information such as the type and quantity of food, the delivery date and time, the delivery place, etc.
1 through the communication network 60. At the same time, the computer 21 of the head office 20 sends information such as delivery date and time and delivery place (for example, delivery destination address, name, telephone number, etc.) to the computer 51 of the delivery company 50 via the communication network. In addition to the above information, the computer 51 of the delivery company 50 stores the computer 31 of the warehouses 30 and 40.
And 41 to include information to be transmitted. The computer 31 of the warehouse 30, the computer 41 of the warehouse 40, and the computer 51 of the delivery company 50 respond to the reception of such information by changing the inventory of beer (or happoshu), servers, foods, and other new orders. Headquarters 20 receives information about changes in delivery date and time, delivery location, etc.
To the computer 21 of. The computer 21 of the head office 20 determines the delivery management database 23 according to this information.
To update.

According to the order, the person in charge of delivery of the delivery company 50 carries out the beer (or sparkling liquor) related to the order, the server, and the food from the warehouse 30 and the warehouse 40, and places the order related to the order at the delivery date and time (delivery) Deliver to the destination). Then, the person in charge of collection of the delivery company 50 collects the server from the customer 10 after the end of the party (after the end of eating and drinking). here,
The delivery person and the collection person of the delivery company may be the same or different. Typically, it will be efficient to collect used servers while delivering.

A specific example of the delivery service system according to the preferred embodiment of the present invention will be described below. 3, FIG. 4A to FIG. 4C, and FIG. 5 are flowcharts showing processing examples in the computer 21 of the head office 20, and software (computer program) corresponding thereto is incorporated in the computer 21. FIG. 6 shows a customer database 2
It is a figure which shows the structural example of 2. FIG. 7 is a diagram showing a configuration example of the delivery management database 23. FIG. 8 is a diagram showing a configuration example of the arrangement status database 24. 9 to 20
FIG. 6 is a diagram exemplifying a screen of a “party direct flight” homepage provided by the computer 21 of the head office 20.

First, the processing shown in FIG. 3 will be described. Customer 10
When the computer 11 uses the computer 11 to access the "Party Orthogonal Flight" homepage constructed on the computer 21 of the headquarters 20, the headquarters 2 is accessed in step S101.
The computer 21 of 0 transmits the image information of the top screen 600 of the “party direct flight” home page 600 exemplarily shown in FIG. 9 to the computer 11 of the customer 10 and displays it on its monitor. The customer 10 who operates the computer 11 can select (click) one of the “member customer” button 601, the “first customer” button 602, and the “associate customer” button 603 on the top screen 600. it can. Here, the “customer member” button 601 is a button for a customer (member) to whom identification information has already been given by the computer 21 of the headquarters 20. The "first time customer" button 602 is a button for a customer who uses the delivery service system for the first time. The "customer as an associate member" button 603 is a button for a participant (associate member) of a party held by the member, who is not a member (customer who actually made an order) of the delivery service system.

When the customer 10 selects (clicks) one of the buttons 601-603, the information is transmitted from the computer 11 of the customer 10 to the computer 21 of the head office 20 via the communication network 60 and is recognized by the computer 21. . In step S102, the computer 21 of the headquarters 20 determines whether the customer 10 is a “member customer”, a “first time customer”, or an “associate customer”, and in accordance with the determination result, step S103. ~ S105
To the applicable step. Here, the determination as to whether the customer 10 is a “member customer” or a “quasi-member customer” is performed based on the identification information already assigned to the customer 10.

When the customer 10 clicks the "member's customer" button 601, the computer 21 of the head office 20
Image information of a screen 610 as illustrated in FIG. 10 is transmitted to the computer 11 of the customer 10 via the communication network 60 and displayed on the monitor. The customer 10 inputs the identification information (membership number) given to himself / herself and the password corresponding thereto in the boxes 611 and 612, respectively, and clicks the “Next” button 613. Computer 2 of headquarters 20
1 confirms whether the input identification information and password are correct by referring to the customer database 22, and if the identification information and password are correct, the process proceeds to step S103 (process for members).

The customer 10 is the "first customer" button 602.
If you click, computer 21 of headquarters 20
Advances the processing to step S105 to transmit the image information of the screen 620 exemplarily shown in FIG. 11A to the computer 11 of the customer 10 via the communication network 60 and display it on the monitor. The customer 10 inputs information such as "name", "phonetic" of the name, "address", "phone number", "email address", and "password" in the corresponding boxes, and Click the “Next” button 621.
In response to this, the computer 21 of the head office 20 adds the identification information 221 to the customer 10 and is input in association with the identification information (membership number) 221 as illustrated in FIG. A password 222 and member information (name, phonetic guide, address, telephone, mail address, etc.) 223 are newly registered in the customer database 22. Further, the computer 21 of the head office 20 transmits the image information of the screen 630 exemplarily shown in FIG. 11B to the computer 11 of the customer 10 via the communication network 60 and displays it on the monitor. This screen 630 includes the identification information (membership number) given to the customer 10 by the computer 21 of the headquarters 20. The customer 10 writes down the membership number and then clicks the "Next" button 6
Click 31. The computer 21 of the headquarters 20
In response to this click, the process proceeds to step S103 (member process).

The process when the customer 10 clicks on the "associate member customer" button 603 will be described later.

In step S103, the computer 21 of the head office 20 sends the image information of the screen 650 for members as exemplarily shown in FIG. 12 to the computer 11 of the customer 10 via the communication network 60 and monitors it. Display it. On the member screen 650, an “Order” button 651,
A “view” button 652 and a “cancel” button 653 are included. The "order" button 651 is used by the party organizer (or secretary) to newly enter "party direct flight", for example.
This is a button for ordering (delivery service). The “view” button 652 is a button for viewing the usage history of the “party direct flight” that is being ordered or is in the past. The “cancel” button 653 is a button for requesting cancellation of an already ordered “party direct flight” (delivery service).

When the customer 10 selects (clicks) one of the buttons 651 to 653, the computer 2 of the head office 20.
1 branches the processing according to the selected button. Specifically, the computer 21 of the head office 20 proceeds to step S202 if the "order" button 651 is selected, and proceeds to step S207 if the "view" button 652 is selected.
If the "cancel" button 653 is selected, the process proceeds to step S208.

In step S202, the computer 21 of the head office 20 sends the image information of the screen 660 illustrated in FIG. 13 to the communication network 60 in order to confirm the destination of the "party direct flight", that is, the destination of the product. Through customer 10
It is transmitted to the computer 11 and displayed on the monitor.
The customer 10 clicks the “Yes” button 661 if he / she wants to deliver to his / her home registered in the customer database 22 in association with his / her identification information, and further clicks the “Next” button 667. do it. On the other hand, if the customer wishes to deliver to a place other than his / her home, the customer 10 returns “No”
The button 662 may be clicked, necessary items may be input in the boxes 663 to 666, and the “Next” button 667 may be clicked. Information on the determined delivery destination (delivery destination) is transmitted to the computer 21 of the head office 20 via the communication network 60.

Then, in step S203, the head office 20
The computer 21 of transmits the image information of the screen 670 exemplarily shown in FIG. 14 to the computer 10 of the customer 10 via the communication network 60 and displays it on its monitor in order to allow the customer 10 to select the product. When the customer 10 inputs the number of “server sets” in the box 671, the computer 21 of the head office 20 determines the number of servers corresponding to the number (same as the number of server sets) and displays the number in the display area 672 of the screen 670. Display it. Customer 10 is "Minital 2L"
(2 liters beer barrel) and / or "Minital 3
L ”(3 liters beer barrel) quantity column 674, 67
When the desired number is input in 5, the computer 21 of the headquarters 20 determines the number of standard mini-gas cylinders (gas cylinders used for discharging beer from the server) corresponding to the total amount of beer, Box 6 for each
73. The customer 10 can change the number of mini-gas cylinders displayed in the box 673 as needed. Box 676 is a field for inputting the required number of medium jugs.

The customer 10 has the "other drink" button 680.
Other drinks (eg, wine, whiskey, soft drinks, etc.) can be selected by clicking. In this example, the customer 10 can use the boxes 677 to 679 to select a Genghis Khan pot, its additional meat, or a set of snacks as a “cook”. Also,
Other dishes can be selected by clicking the "other dishes" button 681.

By the way, when ordering, it may be difficult to determine how much quantity should be ordered. Paying attention to this point, this delivery service system is provided with a function for the customer 10 to browse information regarding past orders. When "History" button 682 is clicked (YES in step S204), computer 21 of head office 20 advances the process to step S205.

In step S205, the computer 21 of the head office 20 displays an image of the screen 680 as illustrated in FIG. 15B in order to provide the history of use of the "party direct flight" (delivery service) of the customer 10 in the past. The information is transmitted to the computer 11 of the customer 10 via the communication network 60 and displayed on the monitor. Information for generating this image information is registered in the customer database 22 as history information 224 in association with the corresponding identification information. The history information 224 includes memo information 224a.

On the screen 680, a column 681 of past usage dates is shown.
Is included, the customer 10 can select one of the usage dates to view the detailed information. In the example of FIG. 15B, the Heisei 1
The detailed information column 682 of the party on October 10, 3rd year is displayed. The detailed information column 682 includes a party date / time column 683, an order content column 684, a member column 685 indicating the configuration of the participants of the party, and a memo column 686.
Such information may be entered by the customer 10 during and after the order is placed (eg, after the party ends).

The memo column 686 includes a non-public column 687 and a public column 688. The non-publication column 687 is a column for referring to and inputting memo information that can be referred to only by the "party direct flight" orderer, and the public column 688 is memo information that can be referred to by the party participants (participant). This is a field for referring to and inputting memo information intended to be published to. The customer 10 as the orderer can freely enter memo information in the non-public column 687 and the public column 688. For example, information such as whether or not the type and amount of beer or food were sufficient in the non-publication column 687 after the end of the party, or the characteristics of the participants (for example, a lot of liquor lovers, few) were recorded. This will be useful in determining the type and quantity of beer and food at your next party.

The publication column 688 includes an image column 694, image selection buttons 691 and 692, a button 689 for fetching an image to be pasted in the image column 694, and a button 690 for referring to or inputting a message. In addition, in FIG. 15B, a message (text information) as public information
Are not shown.

The information in the memo field 686 corresponds to the memo information 224a in the history information 224 registered in association with the identification information corresponding to the customer database 22, and the information added to the memo field 686 is the communication information. Headquarters 2 via net 60
0 is sent to the computer 21 and is additionally written in the memo information 224a. Here, the memo information 224 in the history information 224
a is classified into non-public information 224a1 corresponding to the memo information recorded in the non-public column 687, public information 224a2 corresponding to the memo information recorded in the public column 688, and participant information 224a3 described below. And managed.

The information recorded in the order content column 684 and the member column 685 showing the configuration of the participants of the party is also memo information, which is useful when a new "party direct flight" (delivery service) is ordered. . The information in the member column 685 is the participant information 22 as a part of the memo information 224a.
4a3.

When the customer 10 clicks the "return" button 693, the customer is returned to the table input screen 670 exemplarily shown in FIG.

In step S206, the computer 21 of the head office 20 determines whether or not the product input is completed,
Processing branches according to the result of the determination. Specifically, when the “next” button 683 is clicked on the product input screen 670 exemplarily shown in FIG. 14, the computer 21 of the head office 20 determines that the product input is completed and performs the process. Proceed to step S301. On the other hand, the input screen 67
0, for example, when the number of boxes is entered in the boxes 671 to 679, or when the “other drinks” button 680 or the “other dishes” button 681 is clicked, the head office 2
The computer 21 of No. 1 returns the process to step S203 and allows the customer 10 to continue to input the merchandise.

When the product input is completed (step S20)
6), the computer 21 of the headquarters 20
In step S301, the image information of the screen 700 exemplarily shown in FIG. 16 is input to the computer 1 of the customer 10 via the communication network 60 so that the customer 10 can input the delivery date and time of the product.
1 and display it on the monitor. On the delivery date input screen 700, a box 701 for inputting a delivery month.
A calendar 702 for selecting a delivery date and a button group 703 for selecting a delivery time zone are included. When the customer 10 enters the year and month in the box 701, the headquarters 2
The computer 21 of 0 transmits the calendar information of the month to the computer 11 of the customer 10 and displays it on the screen 700 as a calendar 702. Customer 10 is calendar 7
The desired date in 02 can be selected with the mouse. Further, the customer 10 can select a desired delivery time zone from the button group 703.

When the delivery date is input and selected (YES in step S302), in step S303, the computer 21 of the head office 20 receives the delivery date from the weather information database 25 and the delivery determined in step S202. The weather information corresponding to the destination (destination) is extracted, transmitted to the computer 11 of the customer 10 via the communication network 60, and displayed on the screen 700 as weather information 704. This weather information is useful for finalizing the date of the party. Weather information database 25
Is updated at any time based on the information from the weather information provider.

After confirming the weather information, the customer 10 can confirm the delivery date and time by clicking the "Next" button 705 if the delivery date and time is not changed.

In step S304, the computer 21 of the head office 20 determines whether or not the input of the delivery date and time has been completed, and branches the process according to the determination result. Specifically, when the “next” button 705 in the screen 700 is clicked, the computer 21 of the head office 20 determines that the input of the delivery date and time is completed, and the process is performed in step S30.
Go to 5. On the other hand, the computer 21 of the head office 20 returns the process to step S301 when the delivery date and time is changed.

When the input of the delivery date and time is completed, the computer 21 of the head office 20 determines in step S305 that the customer 1
In order to input 0 to the participant of the party, the screen 710 exemplarily shown in FIG. 17 is transmitted to the computer 11 of the customer 10 via the communication network 60 and displayed on the monitor thereof. The screen 710 is provided with a message 713 for prompting the participants of the party and a participant column 711 for entering the participants of the party. The customer 10 can enter information about the participants of the party in the participant column 711. Such information preferably includes, for example, the participant's name, gender, and email address. Customer 10
If there is a message (for example, contact information) to the participants of the party, click the "Message" button 714, and a message (for example, date and time of the party, You can enter the location) or paste a map (image data) showing the location of the party.

The information entered in the participant column 711 and the above message are transmitted to the computer 21 of the head office 20 via the communication network 60, and, for example, after an official order is placed,
The participant information 224a3 is recorded in the customer database 22 in association with the identification information 221 of the customer 10. After the official order is placed, the message is delivered by an email addressed to the email address entered in the participant field 711 in step S406.

When the "Next" button 712 on the screen 710 is clicked, the computer 21 of the head office 20 judges that the input of the participant information is completed, and advances the processing to step S306.

In step S 306, the computer 21 of the head office 20 uses the image information of the screen 720 exemplarily shown in FIG. 18 via the communication network 60 to allow the customer 10 to confirm the contents of the order via the communication network 60. To display on the monitor. The screen 720 includes an order content display field 721, and the customer 10 can confirm the order content by referring to this.

If correction is required, the customer 10
It can be corrected by clicking the “correct” button 722. Although a specific flow regarding the correction is not shown, the correction can be performed by returning to the previous screen (FIG. 17) by clicking the “correct” button 722, for example. A "back" button is provided on each screen, and the screens can be returned in order.

The customer 10 can proceed with the processing by clicking the "confirm" button 723 when there is no error in the contents of the order. In this "party direct flight", clicking the "confirm" button 723 means provisional order. When the "confirm" button 723 is clicked, the computer 21 of the head office 20 determines that confirmation has been completed, that is, that a temporary order has been placed, and advances the processing to step S307.

The customer 10 can record the above-mentioned memo information by clicking the "memo" button 724. That is, the customer 10 can record the memo information even before the official order is completed. Such a “memo” button may be provided on another screen. In addition,
Details of recording memo information will be described later.

In step S307, the computer 21 of the head office 20 determines whether the temporary order can be received. Specifically, the computer 21 of the headquarters 20
Confirms by referring to the delivery management database 23 whether or not the product related to the order (provisional order) can be delivered to the designated place (destination) at the designated date and time.

When the computer 21 of the head office 20 determines that the product related to the order (temporary order) can be delivered to the designated place (destination) at the designated date and time (YES in step S401), Step S40
2, in order to prompt the customer 10 to make a formal order, a screen 730 exemplarily shown in FIG. 19 is transmitted to the computer 11 of the customer 10 via the communication network 60 and displayed on its monitor. The formal order screen 730 includes a message indicating that the product related to the order (provisional order) can be delivered to the specified place (destination) at the specified date and time, and a message for prompting the formal order. The customer 10 may click the “order” button 731 to place an official order with the contents of the temporary order.
In response to this click, the computer 21 of the headquarters 20
Advances the process to step S404. In addition, customer 10
Can also cancel the order at this stage. Cancellation is enabled by clicking the "Cancel" button 732.

On the other hand, when it is determined that the product related to the order (temporary order) cannot be delivered to the designated place (destination) at the designated date and time (N in step S401).
O), in step S403, the computer 21 of the head office 20 determines an alternative plan. The alternative is as close as possible to the contents of the tentative order. For example, consider the case where it is possible to deliver a product (beer, server, food, etc.) on a specified date, but it cannot be guaranteed that the product will be delivered at a specified time. In this case, if it is possible to deliver in a time period earlier than the designated delivery time period, an alternative method would be to deliver it in the previous time period. In such an alternative, while changing the items that cannot be satisfied in the provisional order contents, it is confirmed by referring to the delivery management database 23 whether or not it is possible to receive the order with the changed contents. It can be created by repeating the above process.

When an alternative plan can be prepared, the computer 21 of the head office 20 sends the image information of the screen 740 exemplarily shown in FIG. 20 through the communication network 60 to present the alternative plan to the customer 10. It is transmitted to the computer 11 of the customer 10 and displayed on the monitor. The alternative presentation screen 740 includes a message that the product cannot be delivered to the customer according to the contents of the temporary order, and an alternative to the contents of the temporary order. When the customer 10 can accept the alternative, the customer 10 can place an official order according to the alternative by clicking the “order” button 741. In response to this click, the computer 21 of the head office 20 advances the process to step S404. The customer 10 can also cancel the provisional order if he / she is not satisfied with the alternative plan. Cancellation is enabled by clicking the "Cancel" button 742.

If there is an official order, that is, if the "order" button 731 or 741 is clicked (YES in step S404), the computer 21 of the head office 20 officially accepts the order in step S405. And make necessary arrangements. This arrangement includes
For example, a process of recording the contents of the official order as order information in the customer database 22 in association with the identification information of the customer 10 as the order information 225, the computer 31 of the warehouse 30, the computer 41 of the warehouse 40, the delivery company 50.
Processing for transmitting the order contents to the computer 51 via the communication network 60, processing for newly registering the order in the arrangement status database 24, and the like.

On the other hand, when the tentative order is canceled (NO in step S404), the computer 21 of the head office 20 executes the cancel process in step S407. The cancellation process includes, for example, a process of deleting the order information and the like temporarily stored to receive the official order from the primary memory, and a message indicating that the cancellation is accepted to the computer 11 of the customer 10 to the communication network 60. And the process of displaying it on the monitor.

In step S406, the computer 21 of the head office 20 sends the message registered in step S305 to the participant who is registered as the participant information 224a3 in association with the identification information of the customer 10 by e-mail. To deliver. In addition, at this time, the computer 21 of the head office 20 gives each participant a participant identification number (“customer number”) for accessing information about the party, and notifies the participant. The participant who receives the e-mail can access the "party direct flight" home page as an "associate member" using the participant identification number as a key.

Next, as the post-order processing, the processing when the “view” button 652 is clicked on the screen 650 exemplarily shown in FIG. 12 (“view” in step S201) will be described. Note that, here, with reference to FIG. 15A and FIG. 15B, an example in which the customer 10 who has ordered a “party direct flight” for the party views information regarding the party held on October 10, 2001. explain.

The customer 10 who has ordered the "party direct flight"
For example, after receiving a product related to an order and holding a party, the user directly accesses the “party direct flight” home page, clicks the “member customer” button 601 on the screen 600 exemplarily shown in FIG. 9, and identifies himself. When the number (membership number) is entered, the screen 650 exemplarily shown in FIG. 12 is displayed.
Is displayed.

On the screen 650 exemplarily shown in FIG. 12, when the customer 10 clicks the “view” button 652,
The process proceeds to step S207. In step S207, the computer 21 of the head office 20 sends the image information of the screen 680 exemplarily shown in FIG. 15A to the customer 1 via the communication network 60.
0 to the computer 21 and display it on the monitor. FIG. 15A is an example in which the customer 10 browses information on the party held on October 10, 2001. Customer 10
As described above, in the non-publication column 687, enter memo information (personal memo information) that the participant does not want to disclose, and in the public column 688, the participant (participant identification information in step S406). Participants who are given) can enter memo information that they want to publish. As aforementioned,
A photo image (e.g., a photo at a party) can be attached to the publication column 688.

Further, the customer 10 can enter the number of participants in the member column 685 showing the composition of the participants of the party, for example, by sex and by adult / child. It should be noted that the computer 21 of the text 20 may previously fill the number of people in this field based on the information input in step S305.

In the non-publication column 687 of the memo column 686, the customer 1
Before 0 is entered, a message 68 prompting the user to enter information such as whether or not the type and amount of beer or food was appropriate.
7a is displayed. For example, if the customer 10 has a non-public column 68
In response to moving the cursor to 7 and clicking
That is, the message 687a is erased in response to the customer 10 performing an operation for writing.

In the announcement column 688 of the memo column 686, the customer 10
Before is filled in, a message 688a for prompting the participants of the party to write a message or paste a photo is displayed. For example, when the customer 10 moves the cursor to the publication column 688 and clicks it or clicks the buttons 689 and 690, the message 688a is erased.

A message 685a prompting the user to fill in the information in the memo field 686 and the information about the participants of the party used as the memo information is also displayed.
This message 685a may also be erased in response to the customer 10 filling in information about the participant.

FIG. 15B shows a member column 685 and a memo column 6.
An example after the customer 10 fills in memo information at 86 is shown.

As described above, by allowing the customer to record the memo information and the information on the participants of the party as the history information on the homepage separately from the order content itself, the customer can later re-issue the "party direct flight". When using "," it is possible to provide the customer with useful information in determining the type and quantity of drinks and dishes.

Next, as processing after ordering, a "Cancel" button 65 on the screen 650 exemplarily shown in FIG.
The process when 3 is clicked (“Cancel” in step S201) will be described. This cancellation is the cancellation of the official order, unlike the cancellation of the temporary order.

When the "cancel" button 653 is clicked, the computer 21 of the head office 20 advances the processing to step S208. FIG. 5 is a diagram showing details of the cancellation process (step S208).

First, in step S501, the head office 2
The computer 21 of 0 receives the cancellation request from the computer 11 of the customer 10 via the communication network 60. The “Cancel” button 653 can be selected after the customer 10 has input the identification information (membership number) and the password corresponding thereto to open the menu screen 650, and therefore the computer 21 of the headquarters 20 at this point.
Has already identified the customer 10.

Next, the computer 21 of the head office 20
With reference to the arrangement status database 24, the arrangement status of the article related to the order is drawn out based on the identification information of the customer related to the cancellation request, and if there is no disadvantage or small response to the cancellation request, Respond to the cancellation request. For example, if the ordered product is still in the warehouse, it may be possible to respond to the cancellation request with no or small disadvantage.

If the computer 21 of the head office 20 can respond to the cancel request (YES in step S503), in step S504, image information of a screen (not shown) including a message indicating that the cancellation is possible. Is transmitted to the computer 11 of the customer 10 via the communication network 60 and displayed on the monitor. Then, after confirming the intention to cancel, for example, step S50
Cancellation is accepted at 5. With the acceptance of the cancellation, the computer 21 of the head office 20 is the computer 31 of the warehouse 30 and the computer 4 of the warehouse 40.
1. Information for specifying an order for cancellation is transmitted to the computer 51 of the delivery company 50 via the communication network. In addition, the customer database 22, the delivery management database 23, and the arrangement status database 24 are updated according to the cancellation.

Next, the process (step S102) when the "Associate member customer" button 603 is clicked on the screen 600 exemplarily shown in FIG. 9 which is the top screen of the "party direct flight" homepage will be described.

When the "associate member customer" button 603 is clicked on the screen 600, the computer 21 of the head office 20 causes the customer 10 as an associate member (participant of the party) to enter.
21 (a), a screen 630 exemplarily shown in FIG.
It is transmitted to the computer 11 of the customer 10 via 0 and displayed on the monitor. Here, both the guest as the party organizer (secretary) and the customer as the participant of the party are described as the customer 10. However, this is for convenience of description, and typically, the party is the party. The organizer (secretary) and the participants are treated as different persons (unless the organizer of the party also fills in their names as participants).

Customer 10 has “Associate Member” button 603.
If you click, computer 21 of headquarters 20
Advances the process to step S104 to transmit the image information of the screen 630 as illustrated in FIG. 21A to the computer 11 of the customer 10 via the communication network 60 and display it on the monitor. When the customer inputs the correct “customer number (participant identification information)” into the box 631 and clicks the “Next” button 632, the computer 21 of the headquarters 20
21 transmits the image information of the screen 640 exemplarily shown in FIG. 21B to the customer 10 and displays it on the monitor. Figure 21
In the example of (b), the screen 640 includes a photo image 641, selection buttons 642 and 643 for displaying a photo image, a message column 644, an image capture button 645, and a message 646 addition button 646. The customer 10 can register an image owned by himself / herself by clicking the import button 645, and can add his / her message or the like to the message column 644 by clicking the message button 646. it can. Information on such a screen is stored in the customer database 22 as publicized information 224a2 which is a part of the memo information 224a prepared in association with the identification information of the member as the party organizer (or secretary).

[0097]

As described above, according to the present invention, it is possible to technically reduce the confusion of customers when ordering a delivery service for goods such as food and drink through a communication network such as the Internet.

[Brief description of drawings]

FIG. 1 is a diagram showing an outline of a delivery service system according to a preferred embodiment of the present invention.

2 is a diagram conceptually showing a communication network for realizing information communication in the delivery service system shown in FIG.

FIG. 3 is a flowchart showing a processing example in a computer of a head office.

FIG. 4A]

FIG. 4B

FIG. 4C is a flowchart showing an example of processing in the computer of the head office.

FIG. 5 is a flowchart showing an example of processing in a computer of a head office.

FIG. 6 is a diagram showing a configuration example of a customer database.

FIG. 7 is a diagram showing a configuration example of a delivery management database.

FIG. 8 is a diagram showing a configuration example of an arrangement status database.

FIG. 9 is a diagram exemplifying a screen (top screen) of a “party direct flight” homepage provided by the computer of the headquarters.

FIG. 10 Screen of "Party Direct Flight" homepage provided by headquarters computer (member confirmation screen)
It is a figure which shows as an example.

FIG. 11 is a diagram exemplifying a screen (member registration screen) of a “party direct flight” homepage provided by the computer of the headquarters.

FIG. 12 is a diagram exemplifying a screen (menu screen for members) of a “party direct flight” homepage provided by the computer of the headquarters.

FIG. 13 is a diagram exemplifying a screen (delivery destination confirmation screen) of a “party direct flight” homepage provided by the computer of the headquarters.

[Fig. 14] "Party direct flight" homepage screen (product selection screen) provided by the headquarters computer
It is a figure which shows as an example.

FIG. 15A is a diagram exemplifying a screen of a “party direct flight” homepage (history information screen before recording memo information) provided by the computer of the headquarters.

FIG. 15B is a diagram exemplifying a screen (a history information screen after recording memo information) of a “party direct flight” homepage provided by the computer of the headquarters.

FIG. 16 is a diagram exemplifying a screen (delivery date / time input screen) of a “party direct flight” homepage provided by the computer of the headquarters.

FIG. 17 is a diagram exemplifying a screen (participant information input screen) of a “party direct flight” homepage provided by the computer of the headquarters.

FIG. 18 is a diagram exemplifying a screen (order content confirmation screen) of a “party direct flight” homepage provided by the computer of the headquarters.

FIG. 19 is a diagram exemplarily showing a screen of a “party direct flight” homepage provided by the computer of the headquarters (formal order screen according to a temporary order).

FIG. 20 is a view exemplifying a screen (official order screen according to an alternative plan) of a “party direct flight” homepage provided by the computer of the headquarters.

FIG. 21 is a diagram exemplifying a screen (screen for participants) of a “party direct flight” homepage provided by the computer of the headquarters.

Claims (26)

[Claims] 1. An information processing method for supporting a delivery service, comprising: providing an order screen of the delivery service to a customer's computer via a communication network; Receiving the order information of the delivery service and accepting the order, and allowing the customer to input arbitrary information that is related to the delivery service but is not essential information for receiving the order, and the input arbitrary information Receiving via the communication network; assigning identification information to the customer and transmitting the identification information to the customer's computer via the communication network; There is a step of registering information in a database, and a request for access to the database is sent from the computer of the customer through the communication network together with the identification information. In this case, a step of extracting the arbitrary information registered in the database based on the identification information and transmitting the arbitrary information to the customer's computer via the communication network, the information processing method. 2. The step of inputting the arbitrary information is a step of urging the customer to input, as the arbitrary information, a judgment result as to whether or not the type and / or amount of the article related to the delivery service was proper. The information processing method according to claim 1, further comprising: 3. The item related to the delivery service includes food and drink, and the step of inputting the optional information includes, as the optional information, inputting information about a participant of a party accompanying eating and drinking of food and drink related to the delivery service. The information processing method according to claim 1, further comprising a step of urging the customer to do so. 4. The step of inputting the arbitrary information includes a step of urging the customer to input a message to the participant and / or a photographic image as the arbitrary information. Information processing method described in. 5. The step of inputting the arbitrary information includes a step of urging the customer to input contact information to the participant as the arbitrary information.
Alternatively, the information processing method according to claim 4. 6. The information processing method according to claim 5, wherein the contact information includes an electronic mail address. 7. The participant is allotted with participant identification information as a key for accessing the arbitrary information registered in the database, and the participant identification information is addressed to the electronic mail address. The information processing method according to claim 6, further comprising a step of transmitting via the communication network. 8. The information processing method according to claim 7, further comprising the step of enabling the participant to additionally write to the arbitrary information registered in the database. 9. The information processing method, wherein the step of inputting the arbitrary information includes a step of urging the customer to input, as the arbitrary information, party holding information to contact the participants regarding the holding of a party. 9. The information processing method according to claim 6, further comprising a step of transmitting the party holding information to the electronic mail address as a destination via the communication network. . 10. The information processing method according to claim 9, wherein the party holding information includes information on a holding date and time and a holding place of the party. 11. The information processing method according to claim 10, wherein the information on the venue includes map information indicating a venue of the party. 12. The order receiving step refers to a delivery management database that manages deliverable date and time, place, type and quantity of goods, and places the ordered goods at a designated time and date. The information processing method according to any one of claims 1 to 11, further comprising the step of determining whether or not it can be delivered to the customer and notifying the customer of the determination result via the communication network. 13. The method further comprises the step of transmitting weather information received from the customer via the communication network to the customer on the desired delivery date of the article related to the delivery service via the communication network. The information processing method according to any one of claims 1 to 12. 14. The delivery service related to an order can be canceled by referring to an arrangement status database that manages the arrangement status regarding the delivery service in response to a request from the customer who received the order in the order receiving step. The information processing according to any one of claims 1 to 13, further comprising a step of determining whether it is possible and notifying the customer of the determination result via the communication network. Method. 15. The information processing method according to claim 1, wherein the items related to the delivery service include beer or low-malt beer and its server. 16. The server is an article which is supposed to be collected after use.
Information processing method described in. 17. An information processing method for supporting a delivery service of goods for a party, comprising: providing an order screen of the delivery service to a customer's computer via a communication network; Receiving the order information of the delivery service from the customer's computer and accepting the order, and causing the customer to input information including the e-mail addresses of the participants who are going to eat and drink the food and drink related to the delivery service at the party, And a step of receiving the input information via the communication network. 18. The information processing method according to claim 17, further comprising the step of transmitting information about a party to the electronic mail address as a destination via the communication network. 19. The information processing method according to claim 18, wherein the information regarding the party includes information regarding a date and time and a place where the party is held. 20. The information processing method according to claim 19, wherein the information on the venue includes map information indicating a venue of the party. 21. An information processing method for supporting a delivery service, comprising the step of receiving information on a desired delivery date and time of an article relating to the delivery service from a customer's computer via a communication network, and weather at the desired delivery date and time. Transmitting information to the customer's computer via the communication network to check the weather; and receiving order information of the delivery service from the customer's computer via the communication network to accept the order. An information processing method comprising: 22. An information processing method for supporting a delivery service, comprising: providing an order screen of the delivery service to a customer's computer via a communication network; By receiving the order information of the delivery service and receiving the order, and by referring to the order status database that manages the order status regarding the delivery service in response to the request from the customer who received the order in the order receiving step. ,
An information processing method comprising: a step of determining whether or not a delivery service related to an order can be canceled; and a step of notifying the customer of the determination result via the communication network. 23. A delivery method, comprising: a method according to any one of claims 1 to 14 and a method according to any one of claims 17 to 22.
A delivery method, comprising the step of delivering an article for which an order has been received by the information processing method according to any one of 1 to 3, at a designated date and time to a designated location based on the order information. 24. The delivery method according to claim 23, wherein the article includes beer or low-malt beer and a server thereof, and the delivery method further includes a step of collecting the server after use. 25. An information processing apparatus for supporting a delivery service, comprising means for providing an order screen of the delivery service to a customer's computer via a communication network, and the means for providing the order from the customer's computer via the communication network. Means for receiving order information of the delivery service and accepting the order, and allowing the customer to input arbitrary information that is related to the delivery service but is not essential information for receiving the order, and displays the input arbitrary information. Means for receiving via the communication network; means for assigning identification information to the customer and transmitting the identification information to the computer of the customer via the communication network; Means for registering information in the database, and a request for access to the database from the customer's computer along with the identification information via the communication network. And a means for extracting the arbitrary information registered in the database based on the identification information and transmitting the arbitrary information to the customer's computer via the communication network. 26. A computer program for supporting a delivery service, the step of providing an order screen of the delivery service to a customer's computer via a communication network, and the computer of the customer via the communication network. Receiving the order information of the delivery service and accepting the order; and allowing the customer to input arbitrary information that is related to the delivery service but is not essential information for receiving the order, and the input arbitrary information Through the communication network, a step of assigning identification information to the customer and transmitting the identification information to the computer of the customer through the communication network, and in association with the identification information, Registering arbitrary information in the database, and accessing the database with the identification information from the customer's computer via the communication network. When there is a request for access, extracting the arbitrary information registered in the database based on the identification information and transmitting the arbitrary information to the computer of the customer through the communication network. Computer program.