JP2002197198A - Online medical consultation support system and method of supporting medical consultation, and program recording medium for executing online medical consultation support system program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an new system which has improved a conventional online medical consultation system by a specialist which is conventionally connected by the terminals linked to a central device for a hospital or a clinic to which the specialist belongs and whose main purpose has been for utilizing as the data for diagnosis by the specialist by inputting the symptoms of patients at the terminals. SOLUTION: The new online medical consultation support system and a method of supporting the medical consultation, and a program recording medium for executing the online medical consultation support system program are provided in which a manager's Web display is accessed from the Internet, i-mode of a cellular phone or a search terminal installed at a shop such as a convenience store, the medical consultation information prepared by the specialist is shown on the display, and the name of a supposed disease and a list of specialists or hospitals by regional groups as a countermeasure are displayed by selecting corresponding items for every hierarchy according to the predetermined items such as a disease region, a disease, and a detail of the disease.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system which allows an on-line consultation of a doctor who is a specialist. More specifically, the present invention relates to a system in which symptoms are entered in accordance with a symptom item prepared in advance by each specialist. The present invention relates to a novel online medical inquiry support system, a medical inquiry support method, and a program recording medium for executing an online medical inquiry support system program, in which coping means and the like are displayed on a screen and a list of related medical institutions and the like can be received.

[0002] Conventionally, a medical doctor usually asks a physician for a sickness directly at a hospital or a clinic. However, in recent years, when the number of outpatients is large, such as a large hospital, a new patient is contacted in advance with a touch panel. In some cases, the department in charge is determined by inputting the patient's symptoms.

For example, Japanese Patent Application Laid-Open No. Hei 7-121604 discloses an "automatic reception system" in which question inquiry data of symptoms is stored in a memory unit, read out via a control unit based on a program from a storage unit, and displayed on a screen of a display unit. When the display is performed and a touch operation is performed along the touch panel, a corresponding signal is input to the identification unit from the input unit, and the identification unit identifies a medical department based on the input symptom data, and receives a consultation receipt for the department. Is disclosed. However, since the inquiry data in this case only needs to be able to recognize the fields of internal medicine, surgery, and pediatrics in a hospital, a very detailed inquiry item is not required.

Japanese Patent Application Laid-Open No. 9-84771, entitled "Remote Diagnosis System" as a system for conducting an inquiry suitable for a patient in a remote place, includes a microcomputer, a display device, an input unit, a nonvolatile storage unit, which controls the overall control of the entire system. From the wireless communication means and the external contact means, the computer sends the patient-specific checklist to the remote medical terminal from the non-volatile storage means, and the remote medical terminal performs measurement,
Interviews are performed and stored in non-volatile storage means, and doctors disclose a technique for performing a diagnosis based on this stored data.
This system is difficult to deal with unless the specialist understands the patient's symptoms in advance.

Further, as a method by which the patient himself can easily input the symptom data, Japanese Patent Application Laid-Open No. 9-198446 entitled "Interactive Automatic Interrogation Method and Apparatus" includes input / output means, means for measuring the physiological state of the patient, Data, storage means for storing the contents of the interview, etc., and an inquiry processing means for automatically performing an interview in place of the examiner.
It consists of a vital sign input unit, an interview input unit for inputting the interview result, and a display unit for displaying advice to the patient from these input information, and the patient inputs the subjective symptom site and symptoms along the whole body diagram, This is a method by which the attending physician can grasp the condition of the patient in detail, but this is also a method that is difficult to cope with unless the specialist understands the patient's own symptoms well in advance, as described above.

Japanese Patent Application Laid-Open No. 2000-312667 discloses a health management system which uses the Internet communication in recent years to grasp the state of a user in more detail from inquiry response data. And a center device connected to the health management terminal via a communication line, transmitting data such as an inquiry data set from the center device to the health management terminal, and inquiring of the inquiry item from the health management terminal to the center device. The center device transmits data such as answer data, and the center device includes a question storage unit, a user data storage unit, a health data storage unit, and a question extraction unit that extracts a question data set from the storage unit. Discloses a system including a department, etc., in which data such as a questionnaire item data set stored in the center device in advance is stored in a client health management system. It is intended to be transmitted to the terminal.

[0007]

The prior art described above mainly focuses on inputting a patient's own symptoms at a hospital or the like so that the attending physician can utilize the information in his or her own treatment information. If you want to obtain information on the disease when a sudden sick person occurs, or if you want to know the name of the related illness and the measures to cope with your subjective symptoms even when it is not urgent, you need to provide appropriate information online. The resulting system was not previously known.

[0008] In order to deal with illnesses, etc., the basic treatment is to consult a physician who is a specialist, but there are cases where there is no hospital related to the specialty in some areas. If information on specialized hospitals, specialists, emergency hospitals, etc. can be obtained through communication means, it has the effect that general clients can also prepare their minds, Internet communication, wireless communication using i-mode mobile phones, stores, etc. There has been a demand for the development of a system that can obtain the same effect as simply receiving an inquiry from a specialist using the installed communication device.

[0009]

Means for Solving the Problems The inventor of the present invention has conducted intensive research to solve the above-mentioned problems, and has prepared items for each specialty field with the cooperation of each specialist in advance, and displayed a Web screen by Internet communication. To develop a new online interview support system that will respond to the name of the disease that is considered to select the symptom and emergency response method, and that the response status will be printed out and submitted to the doctor after the fact. Was completed.

[0010] That is, the first aspect of the present invention relates to a system for receiving medical interviews, which comprises a central server of an operator and a client computer or mobile phone, or a store terminal device. An information registering means for registering an inquiry item along with information along each item;
Recognition means for recognizing the access means of the client, display means for displaying the client so that the information registration item can be selected, and management means for selecting and displaying the target disease name and the handling means according to the input information from the client; An online consultation support system comprising: printing means for printing the input information and coping means; and checking means for checking payment of a consultation fee from a client.

[0011] The second aspect of the present invention is that, in the case of Internet communication, the confirmation means for confirming the payment of the consultation fee from the client performs membership registration and determines a billing means in advance. 2. The online medical inquiry support system according to claim 1, wherein in the case, the store payment is confirmed according to the use state.

A third aspect of the present invention relates to a method of receiving a medical inquiry online, comprising a central server of an operator and a computer or a mobile phone of a client,
The first step for the operator to register the medical information compiled by each expert on his / her central server along with the interview items of each subject, and displays the above information registration items so that they can be selected for client access A second step of inputting a medical condition according to the displayed items, obtaining a corresponding disease name and a coping means, a fourth step of printing the obtained results in the input order, and a charging means according to the model used. And a fifth step to be displayed.

A fourth aspect of the present invention is a system for receiving medical interviews, which comprises an operator's central server and a client computer or mobile phone,
The central server has an information registration function for registering medical information along each item, a recognition function for recognizing access means of the client, a display function for displaying the information registration item so that the client can select the information registration item, and a client. A management function for selecting and displaying the target disease name and the coping means according to the input information from the client, a printing function for printing the input information and the coping means, and a confirmation function for confirming payment of the consultation fee from the client. Thus, the present invention is a program recording medium for executing an online medical inquiry support system program characterized by mainly incorporating the program.

[0014]

FIG. 1 is a block diagram showing the outline of the system of the present invention. The system of the present invention includes a plurality of specialists 9
The central server 6 of the operator who has accumulated the inquiry forms summarized by the 0-91, and the central server 6
It has a structure that can be accessed by wireless communication such as a mode mobile phone or communication from a terminal installed in a store such as a convenience store.

[0015] In the present invention, the operator collects the symptoms related to the consultation in the specialty field from a plurality of doctors who are specialists in advance, organizes the information for each of 25 subjects such as pediatrics and cardiology, and manages the centralized company. The information is stored in the database 7 of the server 6 and registered (first step), and the information is displayed on the company's homepage 8 using a communication line so that the client can access the information ( Second step).

[0016] The accessed client is systematized so that when a medical condition is input in accordance with the screen display of the client's Web site, a possible disease name, coping means, and the like are displayed (third step).

In this case, a three-dimensional drawing of a human body is displayed on the Web screen, and a list of subjects in charge is displayed when the client places a cursor on the part of the human body figure and clicks on the part to be known. In the human body display, the whole figure of the human body is displayed for the first time, and then an enlarged portion of the clicked portion is displayed.

Specialized subjects classified into 25 subjects as shown in FIG. 2 are automatically selected from the clicked part, and then the interview items created by a specialist of each subject are displayed, and the corresponding items are sequentially selected. The name of the disease that is considered to be taken and the coping measures are displayed.

In the data of the above-mentioned coping means, a list of specialists who can cope with the disease name by prefecture is displayed, and when the user clicks, information on the hospital or clinic to which the specialist near the client belongs is displayed. This has the effect that the client can go directly to a specialized hospital when necessary without having to look up the telephone number of the specialist in the telephone directory.

Since the results of the obtained countermeasures and the like are printed in the order of input so that the client can utilize the results as reference data when receiving a diagnosis by a specialist (fourth step), it is particularly large. This has the effect that useful data can be obtained from the first consultation even for specialists with many patients such as hospitals.

According to the model used when the client accesses the central server 6, the billing means is displayed corresponding to the model used (fifth step).

For example, if the model of the client is a personal computer 100-101 used for Internet communication, a member registration is made in advance, and credit payment or transfer is assured as a billing means, and billing is made in accordance with the usage amount. However, in the case of an i-mode mobile phone or the like 20-21, the mobile phone handling organization is notified from the client number as an agent, and in the case of a terminal of a convenience store 10-11, the amount of call used after the use of the device. Dial Q2 according to
A pay-as-you-go fee is displayed like a telephone and paid at the store.

As a security measure of the present system, an unauthorized access prevention system 12 is provided before accessing the operator's computer 8 to prevent unauthorized access from a third party and to leave data on the computer 8 as much as possible. The data is separately stored in the CD-ROM 13 or the like so as not to be corrupted by a third party.

Hereinafter, the present invention will be described in detail with reference to examples, but the scope of the present invention is not limited thereto.

[0025]

[Example 1] Company A, which plans and operates a paid homepage that allows online consultation by specialists, sets up an interview site on its own homepage,
Alternatively, a service business has been started to provide consultation information created by specialists in various specialized fields to users who urgently need to deal with illness.

The company A, which is the operator, requests a plurality of specialists 90-91 to prepare an inquiry text for each specialty before launching the homepage, and receives a check from another specialist, and the client operates according to the inquiry. Are summarized in easy-to-input items, and the information is stored and registered in the database 7 of the company's central server 6 (first step).

Further, when the registered information is accessed from the Internet communication 4 or the store terminal by the client, the operator sets the data to be displayed for each item so that the registered information can be input for each item (second). Steps).

Next, when the client B accesses the web screen 8 of the operator using the personal computer terminal 100 owned by the client B, a part which is not displayed in the drawing but a three-dimensional drawing of the whole body appears and the user wants to know is displayed. When the part is clicked, the corresponding subject among the 25 subjects as shown in FIG. 2 is automatically selected.

Next, when the subject is selected, a Web screen as shown in FIG. 3 is displayed, and question items are displayed so that the symptoms of the client can be input in accordance with the displayed instructions. For example, fever symptoms, abdominal pain symptoms, An item of each symptom such as a joint symptom was selected, and a setting was made so that a medical inquiry could be made for each layer so that a detailed situation of the symptom could be sequentially selected from a plurality of items (third step).

The names of the diseases and the coping means which are considered to be input in accordance with the above procedure are displayed, and the obtained results are printed out in the order of input so that the client can utilize them as reference data when receiving a diagnosis by a specialist. (4th step).

In this case, regarding the displayed disease name, coping method, and the like, an introduction of a related specialist and an introduction of a specialized hospital are displayed for each prefecture, so that an emergency response can be smoothly performed for the client. I can do it.

Further, according to the model used when the client accesses the central server, the billing means is displayed corresponding to the model used (fifth step). In this case, when registering in advance as a member, the payment condition of the usage fee was confirmed by paying by credit or by post-payment by transfer.

[0033]

Embodiment 2 Client C uses his or her i-mode mobile phone 20 to access the operator's Web site 8 shown in Embodiment 1 and inputs his or her mobile number and member phone company name. This allowed us to connect to the interview screen (second step).

Next, the client C is displayed so that the symptoms of the client can be selected by inputting the numbers in accordance with the instructions displayed on the Web screen. Therefore, first, the number of the corresponding part of the whole body part is selected, and then the heat of the part is selected. Symptoms,
Items of each symptom such as abdominal pain symptoms and joint symptoms were selected, and detailed conditions of those symptoms were selected from a plurality of items (third step).

Since the result of the medical inquiry on the mobile phone does not have a printing function unlike the first embodiment, it is set so that a disease name, a coping method, and the like which are considered to be input according to the above procedure are displayed on the screen (fourth step). ).

With regard to the use of the client by the mobile phone, a mechanism is provided in which the mobile phone handling company acts as a proxy, and when there is a connection, the client's mobile phone number and the name of the mobile phone handling company are input, and then the questionnaire item is entered. It is set to move to the screen.

[0037]

Third Embodiment A company shown in a first embodiment stores medical inquiry data in its own central server and displays it on a Web screen, and calls the Web screen 8 from an information retrieval device 10 installed in an affiliated convenience store. Set to be connectable by line (first step).

When the client D happened to perform a literature search at the convenience store, he found an item to be interviewed by a specialist, selected that item on the touch panel screen, and connected to the operator's Web screen (second step). .

Next, a part of the whole body is displayed so that the symptoms of the client D can be input in accordance with the display on the touch panel screen. Then, items of each symptom such as a heat symptom, an abdominal pain symptom, and a joint symptom at the part are selected, and furthermore, In order to select the detailed condition of the symptom from a plurality of items, a setting was made so that an inquiry could be made for each layer (third step).

When a client receives a diagnosis by a specialist in the same manner as in the first embodiment, a disease name and a coping method which are considered to be input according to the above procedure are displayed, and the obtained results are printed in the input order. (4th step).

In the case of using this device, when the input procedure is completed and a possible disease name and a remedy are displayed, the usage fee at that time is calculated and printed together with the above-mentioned record on the printing paper. It is structured so that cash payments can be made in advance, and usage fees can be remitted from the member stores to the operator at the end of the month (fifth step).

[0042]

[Example 4] The health insurance section of company E, a general trading company, decides to adopt the medical consultation system of company A shown in Example 1 for health management of its employees, and uses it with company A as a corporation. Signed a contract.

A computer terminal is set up in the health and health section,
Employees can be set up to freely access the company A's medical inquiry system so that their own health management can be performed on the Web screen.

According to the procedure shown in the first embodiment, the employees can input according to their own physical condition and use them for their own health management. We were able to respond by transferring to Company A at the end of the month.

[0045]

According to the present invention, since the inquiry information of the operator can be obtained from home or on the road, or from the affiliated store, the client who feels unwell can input the information according to the set items. This has the effect that the name of the disease causing the disease can be understood.

Particularly, for a young couple who cannot obtain information on the illness of infants and children due to the nuclear family, the condition of the illness and possible remedies can be known by inputting the condition of the infant according to the items of the interview. In addition, the feeling of mental stability obtained by receiving guidance information from specialists and specialized hospitals is great.

[Brief description of the drawings]

FIG. 1 is a configuration diagram showing an outline of a system of the present invention.

FIG. 2 is an explanatory diagram showing a Web screen table in the embodiment.

FIG. 3 is an explanatory diagram showing a Web screen table in the embodiment.

[Explanation of symbols]

 100-102 Client computer 20-21 Client mobile phone 3 Provider 4 Internet communication network 5 ... Mobile phone server 6 ... Operator central server 7 ... Database 8 ... Operator computer 90-91 ... ··· Specialist 10-11 ····· In-store terminal device 12 ························· CD-ROM for data storage

Claims (4)

[Claims] The present invention relates to a system for receiving medical interviews, comprising a central server of an operator and a client computer or a mobile phone, or a point-of-sale terminal device. Information registering means for registering an inquiry item by a client, recognizing means for recognizing a client's access means, display means for displaying the client so that the information registered item can be selected, target disease name and coping means according to input information from the client. An online consultation support system, comprising: a management unit for selecting and displaying a message; a printing unit for printing the input information and the handling unit; and a confirmation unit for confirming payment of a consultation fee from a client. 2. The means for confirming the receipt of the consultation fee from the client includes a member registration in the case of Internet communication and a billing means determined in advance. 2. The online medical inquiry support system according to claim 1, wherein the store payment is confirmed in accordance with the schedule. 3. A method for receiving medical interviews online, comprising a central server of an operator and a computer or a mobile phone of a client, wherein the operator prepares a medical server compiled by his / her specialist in a central server of the operator. A first step of registering information along with each subject's questionnaire items, a second step of displaying the information registration items upon access by the client, and inputting a disease state according to the display items and corresponding disease name And a fourth step in which the obtained results are printed in the order of input, and a fifth step in which the billing means is displayed according to the model used. How to help. 4. A system for receiving medical interviews, comprising a central server of an operator and a computer or a mobile phone of a client.
An information registration function for registering medical information along each item, a recognition function for recognizing the access means of the client, a display function for displaying the information registration item so that the client can select the information registration item, and according to input information from the client. The program is installed so as to have a management function for selecting and displaying a target disease name and a coping unit, a printing function for printing the input information and the coping unit, and a confirmation function for confirming payment of a consultation fee from a client. A program recording medium for executing an online medical inquiry support system program characterized by the above-mentioned.