JP2002041746A - System and method for mediating in application processing - Google Patents

Abstract

PROBLEM TO BE SOLVED: To electronize an application processing related to plural administrative departments. SOLUTION: An applicant sends application information to an application reception window terminal 20 through a network 100 by using his or her applicant terminal 10. The application reception window terminal 20 once receiving the application information sends an application reception number to the applicant terminal 10 and sends electronic mail to an administrative department terminal 30 which is previously set by application contents so as to report the arrival of the application to the administrative department where application processing is carried out. The administrative department having received the electronic mail displays the application information on its administrative department terminal 30 to perform the application processing. After the application processing, the administrative department sends the operation result to the application reception window terminal 20 by using the administrative department terminal 30. The application reception window terminal 20 once receiving the operation result informs the applicant terminal 10 by electronic mail that the operation is completed. Then the applicant having received the electronic mail displays the operation result on the applicant terminal 10 so as to confirm the operation result.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an application business for a person who applies for a business related to a plurality of management departments.

[0002]

2. Description of the Related Art Today, computers are being used in all fields or departments, but on the other hand, computers are often decentralized and each computer is often interconnected via a network. . In such a usage form, each computer is shared by many departments, and its management leaves the specific computer usage department and is transferred to the computer management department. In this case, computer management departments are often distributed to many departments in terms of the number and types of computers. In addition, cases of outsourcing computer management are increasing.

[0003] Therefore, when a person who performs work while using a computer wants to add a new program or change the parameter settings in an existing program, for example, he or she must make various changes in those settings. Often, you must apply to various administrative departments that belong to different organizations.

Conventionally, this type of application work has been performed electronically because the applicant and the management department belong to various organizations as described above, and it is difficult to construct a realistic application approval function. All procedures between the applicant, the application reception desk, and the management department were performed by telephone, fax, paper mail, and the like.

[0005]

As described above, conventionally, a person who applies for a job related to a plurality of management departments has to perform the application job using an application form such as paper, so that it takes a lot of labor. There is a problem.

[0006] For the same reason, there is a second problem that it is difficult to grasp the progress of the application process.

[0007] The present invention has been made to solve the above problems, and a first object of the present invention is to provide an application reception desk system that automates and saves labor in application processing for a plurality of management departments. And to provide an application reception counter method.

A second object of the present invention is to provide an application reception window system and an application reception window method which can easily grasp the progress of application processing and application history.

[0009]

According to a first aspect of the present invention, there is provided an application business intermediary system, comprising: an applicant terminal operated by an applicant for applying for business execution related to a plurality of management departments; An application reception desk terminal operated by only one application counter, which relays the application to the management department and transfers the work result in the management department to the applicant terminal,
A management section terminal operated by a management section that performs the work of the application is connected via a network.

[0010] A second application system of the present invention is:
An application business intermediary system in which an applicant terminal, a single application reception terminal terminal, and a management section terminal are connected via a network, wherein each of the applicant terminals receives the application information input by the applicant via the network. Send to the counter terminal, also has a function of displaying the work result for the application information when receiving an email from the application reception counter terminal, the application reception counter terminal, when receiving the application information, the application reception number In addition to transmitting to the applicant terminal, an e-mail is sent to the management terminal set in advance for each application to notify that the application is coming to the management department that performs application processing, and the work result is also sent. Upon receipt, it has a function to notify the applicant terminal of the completion of the work by e-mail. Displays application information in order to perform the application processing to receive Le, and having the application processing is completed the function of transmitting the work result to the application reception window terminal.

[0011] Further, an application approver terminal is connected to the network, and the application reception counter terminal receives the application information, and after receiving the application approval of the application approver by the application approver terminal, an application is received. The application approver terminal has a function of displaying application information received from the reception counter terminal on a screen, and transmitting approval information to the application reception counter terminal. You may have it.

Also, a management section approver terminal is connected to the network, and the application reception counter terminal receives the work result, and after receiving the work result approval of the management section approver by the management section approver terminal, It has a function to notify the applicant terminal of the completion of the work by e-mail,
The management section approver terminal may have a function of displaying work result information received from the application reception desk terminal on a screen and transmitting work result approval information by a work result approver to the application reception desk terminal. Good.

In the present invention, the application information input by the applicant is transmitted from the applicant terminal to the application reception terminal via the network. Upon receiving this application information, the application reception desk terminal sends the application reception number to the applicant terminal and sends an e-mail to the management department terminal that is set in advance for each application content to notify that the application is coming Send The management department terminal that has received the e-mail transmits the work result to the application reception counter terminal when the application processing is completed. The application reception terminal receiving the work result notifies the applicant terminal of the completion of the work for the application by e-mail. The applicant terminal receiving this e-mail displays the work result for the application information.

According to the present invention, the use of IT technology, which can now be used at a low cost, fully digitizes the transfer of application work that has been hindered due to complicated business forms. Along with labor saving, the progress of application processing and application history can be easily browsed from each terminal.

Also, by providing a unified application reception desk terminal, the functions of each applicant terminal and the management department terminal can be simplified, so that the construction and change of the system are facilitated.

[0016]

DESCRIPTION OF THE PREFERRED EMBODIMENTS In the present invention, an applicant submits an application form to an application reception desk, and the application reception desk requests the management department according to the contents of the application, and the management division works according to the application contents. All the tasks related to the application reception desk
An application business intermediary system and an application business intermediary method performed via a network.

The applicant uses his / her own applicant terminal to transmit the application information to the application reception terminal via the network. Upon receiving the application information, the application reception counter terminal transmits the application reception number to the applicant terminal and notifies the management department that performs the application processing that the application is coming, so it is set in advance for each application content Send an e-mail to the management department terminal.

The management department that has received the e-mail displays application information on its own management department terminal in order to perform application processing. Next, when the management section has completed the application processing, the management section transmits the work result to the application reception counter terminal using its own management section terminal. Upon receiving the work result, the application reception desk terminal notifies the applicant terminal of the completion of the work by e-mail. The applicant who has received the e-mail displays the work result on his / her own applicant terminal to confirm the work result.

In addition, an application approver terminal is provided, and when the application reception counter terminal receives application information from the application terminal, the application information is transmitted to the application approver terminal, and after receiving the approval of the application approver, management is performed. The section terminal may be notified that the application is coming. Furthermore, a management section approver terminal is provided, and when the application reception desk terminal receives the work result information from the management section terminal, the work result information is transmitted to the management section approver terminal, and the approval of the management section approver is received. Later, the applicant terminal may be notified that the work result has arrived.

Next, embodiments of the present invention will be specifically described with reference to the drawings.

Referring to FIG. 1, a first embodiment of an application reception desk system according to the present invention includes an applicant terminal 10, an application reception desk terminal 20, a management section terminal 30, and an Internet for interconnecting these. Communication network 100
It is composed of The applicant terminal 10 and the management section terminal 30 are provided for each of the applicant and the management section, respectively, and by passing through only one application reception window terminal 20, any of the applicant terminals 10 is connected to any of the management section terminals 30. Can communicate.

The applicant terminal 10 is an information processing device such as a personal computer. The applicant terminal 10 has a function of accessing an application reception homepage provided by the application reception terminal 20 on the network 100 and transmitting application information to the application reception terminal 20. The application information may be, for example, an outsourcing of computer management, if the application is to request the management department that manages the computer to change the settings of the computer. Computer, setting change contents, setting change desired date, and the like. Specific examples of the setting change content include a setting for inputting a new program, a change in parameter setting in an existing program, and the like. Further, the applicant terminal 10 has a function of accessing the application reception counter terminal 20 and displaying work result information.

The application reception desk terminal 20 is used by the application reception desk section and is constituted by an information processing device such as a workstation server. Application reception desk terminal 2
0, upon receiving the application information transmitted by the applicant terminal 10 by the operation of the applicant, transmits the application reception number to the applicant terminal 10 and confirms that the application information has been sent to the management department which performs the application processing. In order to notify, a function of transmitting an e-mail to the management section terminal 30 preset for each application content is provided. This function is, for example, when outsourcing the management of several computers to different management departments for each computer, the application reception desk terminal 20 displays the e-mail addresses of the computers and the management department in a one-to-one correspondence. This is performed using a table that has been set. The application reception number is a unique number among all applications. Further, the application reception terminal 20 has a function of receiving the work result information transmitted by the management section terminal 30 and transmitting an e-mail in order to notify the application source that the work result information has arrived.

The management section terminal 30 is provided in a management section that performs application processing. The management section terminal 30 has a function of accessing the application reception counter terminal 20 and displaying application information.

Next, FIGS. 1, 2, 3, 4 and 5
The operation of this embodiment will be described in detail with reference to FIG. In the following description, it is assumed that the network 100 is the Internet.

Referring to FIG. 2 and FIG. 3, the applicant
In order to make an application, the application reception desk accesses the application reception desk homepage established on the Internet 100 via his / her own applicant terminal 10 (step A1 in FIG. 2). This access requires an ID and password registered in advance. In response, the application reception terminal 20 transmits the application information input screen 50 of FIG. 4 to the applicant terminal 10 (step A2).

The applicant enters the application information on the application information input screen 50 displayed on the screen of the applicant terminal 10 (step A3). The application information input here is temporarily stored in the applicant terminal 10.

The application information stored in the applicant terminal 10 is:
The Internet 1 is sent to the application reception desk terminal 20 according to the instruction of the applicant (clicking the “Send” button in FIG. 4 with a mouse).
(Step A4).

Upon receiving the application information, the application reception counter terminal 20 transmits the application reception number to the applicant terminal 10 (step A5), and notifies the management department that performs the application processing that the application has been received. An e-mail is transmitted to the management section terminal 30 preset for each application (step A6).

The management section, which has been notified by e-mail from the application reception terminal 20, has established an application reception window on the Internet 100 via its own management section terminal 30 in order to obtain application information. Access the application reception counter homepage (step A7). This access requires an ID and password registered in advance. In response, the application reception counter terminal 20 transmits the application information input by the applicant to the management section terminal 30 (step A8). The management section performs application processing by viewing the application information (step A9).

Next, when the application processing is completed, the management section reports the work result to the application source, and through the management section terminal 30, the application reception window is connected to the Internet 10.
The user accesses the homepage of the application reception counter established on the Internet (Step A10 in FIG. 3). This access requires an ID and password registered in advance. In response, the application reception desk terminal 20 transmits the work result information input screen 60 of FIG. 5 to the management section terminal 30 (step A11).

The management section inputs work result information to the work result information input screen 60 displayed on the screen of the management section terminal 30 (step A12). The work result information input here is temporarily stored in the management section terminal 30.

The work result information stored in the management section terminal 30 is transmitted to the application reception counter terminal 20 via the Internet 100 in accordance with an instruction from the management section (clicking the "send" button in FIG. 5 with a mouse) (step S1). A13).

When receiving the work result information, the application reception terminal 20 transmits an e-mail to the applicant terminal 10 to notify the application source that the work result has been received (step A14).

The applicant who has been notified by the e-mail from the application reception terminal 20 opens the application reception window on the Internet 100 via his / her own application terminal 10 in order to obtain work result information. Access the application reception counter homepage (step A15). This access requires an ID and password registered in advance. In response, the application reception desk terminal 20 transmits the work result information input by the management section to the applicant terminal 10.
(Step A16). The applicant confirms the work result by viewing the work result information (step A17).

Next, a second embodiment of the present invention will be described in detail with reference to the drawings.

Referring to FIG. 6, the second embodiment of the present invention is different from the first embodiment shown in FIG. 1 in that an application approver terminal 15 and a management section approver terminal 35 are added. The third embodiment differs from the first embodiment in that an approval function of a department and a management department is added.

Therefore, upon receiving the application information from the applicant terminal 10, the application reception terminal 20 requests the application approver to approve the application before notifying the management section. Also,
Upon receiving the work result information from the management section terminal 30, the application reception desk terminal 20 requests the management section approver to approve the work result before notifying the application section. Application approver terminal 1
Reference numeral 5 has a function of displaying application information on a screen and transmitting application approval information to the application reception desk terminal 20. The management section approver terminal 35 has a function of displaying work result information on a screen and transmitting the work result approval information to the application reception desk terminal 20. Next, the operation of the present embodiment will be described.

Referring to FIGS. 7 and 8, the operation from when the application reception terminal 20 receives the application information and transmits the application reception number to the applicant terminal 10 (steps B1 to B5)
Is the same as in the first embodiment.

After transmitting the application reception number to the applicant terminal 10, the application reception terminal 20 transmits an e-mail to the application approver terminal 15 to notify the application approver that the application has been received (step S 1). B6).

The application approver who has been notified by e-mail from the application reception terminal 20 opens the application reception window on the Internet 100 via his / her own application approval terminal 15 in order to approve the application. Access the application reception counter homepage that has been made (step B7). This access requires an ID and password registered in advance. In response, the application reception terminal 20 transmits an application approval information input screen to the application approver terminal 15 (step B8).

The application approver confirms the application information displayed on the application approval information input screen, and transmits the application approval information to the application reception desk terminal 20 by clicking the "approval" button with the mouse (step B9 and step B9). B10).

Upon receiving the application approval information, the application reception desk terminal 20 sends an electronic notification to the management section terminal 30 preset for each application in order to notify the management section that performs the application processing that the application has been received. An e-mail is transmitted (step B11).

Subsequent operations (steps B12 to B18)
Is the same as the operation of the first embodiment (steps A7 to A13).

Upon receiving the work result information, the application reception desk terminal 20 sends an e-mail to the management section approver terminal 35 to notify the management section approver that the work result information has arrived (FIG. 8). Step B19).

The management department approver who has been notified by e-mail from the application reception desk terminal 20 receives the application result on the Internet 100 via his / her management department approver terminal 35 in order to approve the work result. Access the application reception counter homepage established in Japan (Step B2
0). This access requires an ID and password registered in advance. In response, the application reception desk terminal 20 transmits a work result approval information input screen to the management section approver terminal 35 (step B21).

The management section approver confirms the work result information displayed on the work result approval information input screen, and transmits the work result approval information to the application reception terminal 20 by clicking the “approval” button with a mouse. (Steps B22 and B23).

Upon receiving the work result approval information, the application reception desk terminal 20 sends an e-mail to the applicant terminal 10 to notify the application source that the work result has arrived.
(Step B24).

Subsequent operations (steps B25 to B27)
Is the same as the operation of the first embodiment (steps A15 to A17).

As described above, in the present embodiment, the approval function of the application section and the management section is added, and more realistic business operations can be performed. Although this embodiment includes the application approver terminal 15 and the management section approver terminal 35, the embodiment may include only one terminal.

Further, a program for causing a computer to execute the above-described application business intermediary method is stored in a semiconductor memory, a floppy (registered trademark) disk, a CD-ROM.
Or the like, and may be read and executed by an applicant terminal, an application reception desk terminal, a management department terminal, or the like. The program controls each terminal,
And the same processes as those in the flowcharts shown in FIGS. 3 and 7 and 8 are performed.

[0052]

The first effect of the present invention is that, since a general counter for unifying application reception has been provided, automation and labor saving can be performed in a business in which all applications are collectively managed. It is now possible.

The second effect is that the application reception status, the application processing progress status, and the application history can be viewed by the applicant and the management department via the network, so that the application operation can be performed more reliably. Become like

Further, a third effect is that an IT technology is used,
In addition, the function of each applicant terminal and the management section terminal can be simplified by interposing the application reception desk terminal, thereby facilitating the construction and change of the system.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram of a first embodiment of the present invention.

FIG. 2 is a flowchart of the first half of processing in the first embodiment.

FIG. 3 is a flowchart of the latter half of the process in the first embodiment.

FIG. 4 is a diagram showing an application information input screen in an applicant terminal of the present invention.

FIG. 5 is a diagram showing a work result information input screen in the management section terminal of the present invention.

FIG. 6 is a system configuration diagram of a second embodiment of the present invention.

FIG. 7 is a flowchart of the first half of processing in the second embodiment.

FIG. 8 is a flowchart of the latter half of the process in the second embodiment.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 Applicant terminal 15 Application approver terminal 20 Application reception desk terminal 30 Management section terminal 35 Management section approver terminal 100 Network

Claims (7)

[Claims] Claims: 1. An applicant terminal operated by an applicant who makes an application for performing a task related to a plurality of management departments, and transfers an application from the applicant terminal to the management department.
An application reception desk terminal operated by only one application window, which relays work results in the management section to the applicant terminal, and a management section terminal operated by the management section executing the application work, is connected via a network. Application application agency system characterized by having done. 2. An application work intermediary system in which an applicant terminal, only one application reception terminal terminal, and a management section terminal are connected by a network, wherein each of the applicant terminals transmits application information input by the applicant to the network. Has a function of displaying a work result for the application information upon receiving an e-mail from the application reception terminal through the application reception terminal via the application reception terminal, and receiving the application information. ,
The application reception number is sent to the applicant terminal, and an e-mail is sent to the management terminal that is set in advance for each application in order to notify the management department that performs the application that the application is coming, When the work result is received, a function of notifying the applicant terminal of the completion of the work by e-mail is provided, and each of the management section terminals displays the application information in order to perform the application processing upon receiving the e-mail. And a function of transmitting the work result to the application reception counter terminal when the application processing is completed. 3. An application approver terminal is connected to the network, and the application reception desk terminal receives the application information, and after receiving the application approval of the application approver by the application approver terminal, receives an application. The application approver terminal displays the application information received from the application reception counter terminal on the screen, and transmits the approval information to the application reception terminal. The application work intermediation system according to claim 1 or 2, wherein 4. A management section approver terminal is connected to the network, and the application reception desk terminal receives the work result, and after receiving the work result approval of the management section approver by the management section approver terminal. Has a function of notifying the applicant terminal of the completion of the work by e-mail, the management section approver terminal displays the work result information received from the application reception desk terminal on a screen, and the work result approver 4. A function for transmitting work result approval information to the application reception desk terminal according to claim 1.
Application business intermediary system described in any of the above. 5. The application business intermediation system according to claim 1, wherein the application business changes a setting of a computer managed by the management department. 6. A method for mediating an application in a computer network system in which an applicant terminal, a single application reception terminal and a management unit terminal are connected via a network, wherein application information input by the applicant is transmitted from the applicant terminal to the application terminal. Transmitting the application information to the application reception terminal via a network, the application reception terminal receiving the application information transmits an application reception number to the applicant terminal, and notifies that the application has come Therefore, a procedure for transmitting an e-mail to the management section terminal preset for each application content, and a procedure for the management section terminal receiving the e-mail to transmit a work result to the application reception counter terminal when the application processing is completed The application reception desk terminal receiving the work result notifies the applicant terminal of the completion of the work for the application by e-mail. Procedures and, apply the business brokerage method applicant terminal receiving the electronic mail, characterized in that it has a procedure for displaying the work result of the application information to be in the notification. 7. A method for mediating an application in a computer network system in which an applicant terminal, only one application reception terminal and a management unit terminal are connected via a network, wherein application information input by the applicant is transmitted from said applicant terminal to said application terminal. Transmitting the application information to the application reception terminal via a network, the application reception terminal receiving the application information transmits an application reception number to the applicant terminal, and notifies that the application has come Therefore, a procedure for transmitting an e-mail to the management section terminal preset for each application content, and a procedure for the management section terminal receiving the e-mail to transmit a work result to the application reception counter terminal when the application processing is completed The application reception desk terminal receiving the work result notifies the applicant terminal of the completion of the work for the application by e-mail. In a step of notifying, a recording medium recording a program for executing the method on a computer and a procedure for applicant terminal receiving the electronic mail to display the work result for said application information.