JP6954558B2 - Computer system, program - Google Patents

Description

The present invention relates to a computer system and a program thereof for executing e-mail application software or chat application software by connecting a computer terminal and a server to a network so as to be communicable.

Conventionally, the control program of the center server sends a safety confirmation email containing a safety confirmation uniform, resource locator (hereinafter, URL) link to the email address of the user's mobile phone, and the mobile phone receives the safety. A safety confirmation system that displays the text of the confirmation email and the URL link is known.

JP-A-2006-338277 (see paragraph 0028, FIG. 2 in particular).

However, since the conventional safety confirmation system described above has a configuration in which the mobile phone displays the URL information contained in the received mail data in the URL link format, the user clicks the URL link to use the dedicated application software. There is a problem that it is troublesome because the resource contents cannot be confirmed unless the resource contents of the URL are displayed on a separate screen at the same time as starting the.

Therefore, the present invention solves the problems of the prior art as described above, that is, the object of the present invention is to include a uniform resource locator (hereinafter, URL) in the received data. In this case, it is necessary to provide a computer system and its program in which the user does not need to open a separate window to display the resource contents of the URL and the user can immediately check the resource contents.

The invention according to claim 1 is provided in the computer terminal in a computer system that connects a computer terminal and a server to a network so as to be able to communicate with each other and executes e-mail application software or chat application software, and is provided in the e-mail application software or chat. The display unit that displays the chat screen of the e-mail application software's mail browser or chat application software when the application software is executed, and the resource-specific information on the Internet that is to be displayed in the mail browser or chat screen. A window is provided in the mail browser or chat screen by reading the uniform resource locator, and a resource content display means for displaying the resource content of the uniform resource locator is provided in the window, and the resource content of the uniform resource locator is provided. However, when the application content from the applicant, the approval button for approving the application content, and the denial button for denying the application content are included, and the approval button or the denial button is pressed, that fact is reflected in the workflow system. , The bot detects the reflection and sends the reflected content including the uniform resource locator of the workflow system to the applicant's computer terminal via the server to solve the above-mentioned problem. Is what you do.

The invention according to claim 2 is provided in the computer terminal in a computer system that connects a computer terminal and a server to a network so as to be able to communicate with each other and executes an e-mail application software or a chat application software, and is provided in the e-mail application software or a chat. The display unit that displays the chat screen of the e-mail application software's mail browser or chat application software when the application software is executed, and the resource-specific information on the Internet that is to be displayed in the mail browser or the chat screen. A window is provided in the mail browser or the chat screen by reading the uniform resource locator, and a resource content display means for displaying the resource content of the uniform resource locator is provided in the window, and the resource content of the uniform resource locator is provided. However, when the instruction button is pressed and the instruction button is pressed and the instruction button is reflected in the customer relationship management system including the customer name, the case name, and the instruction button of the approach to the customer, the bot detects that the effect is reflected. to, the content including a uniform resource locator of customer relationship management system reflected by sending via the server to the computer terminal of the registrant for matters content, is intended to resolve the problems described above.

The invention according to claim 3 is provided in the computer terminal in a computer system that connects a computer terminal and a server to a network so as to be able to communicate with each other and executes e-mail application software or chat application software. The display unit that displays the chat screen of the e-mail application software's mail browser or chat application software when the application software is executed, and the resource-specific information on the Internet that is to be displayed in the mail browser or chat screen. A window is provided in the mail browser or chat screen by reading the uniform resource locator, and a resource content display means for displaying the resource content of the uniform resource locator is provided in the window, and the resource content of the uniform resource locator is provided. However, including the content of the notification from the administrator and the confirmation button indicating the intention to confirm the content of the notification, when the confirmation button was pressed and that was reflected in the bulletin board site system, the bot was reflected. it detects a contents comprising a uniform resource locator Wall site system that reflects, by transmitting to the computer terminal of the administrator via the server, is intended to resolve the problems described above.

The invention according to claim 4 is a program of a computer system that connects a computer terminal and a server to a network so as to be able to communicate with each other and executes e-mail application software or chat application software in the mail browser of the e-mail application software or chat. A mail browser or chat screen is displayed on the resource specific information reading step for reading the uniform resource locator, which is the resource specific information on the Internet to be displayed in the chat screen of the application software, and the display unit provided on the computer terminal. A uniform resource that includes a window in the mail browser or chat screen, and the window contains the application content from the applicant, an approval button to approve the application content, and a denial button to deny the application content. When the resource content display step to display the resource content of the locator and the approval button or denial button are pressed and the effect is reflected in the workflow system, the bot detects that it is reflected and reflects it. the content including a uniform resource locator of the workflow system, by executing a transmission step of transmitting via the server to the applicant of the computer terminal to the computer terminal, in which solve the problems described above.

The invention according to claim 5 is a computer system program that connects a computer terminal and a server to a network so as to be able to communicate with each other and executes an e-mail application software or a chat application software in the mail browser of the e-mail application software or chat. A mail browser or chat screen is displayed on the resource specific information reading step for reading the uniform resource locator, which is the resource specific information on the Internet to be displayed in the chat screen of the application software, and the display unit provided on the computer terminal. Is displayed, and a window is provided in the mail browser or chat screen to display the resource contents of the uniform resource locator including the customer name, the matter name, and the instruction button for the approach to the customer. When the step and the instruction button are pressed and the effect is reflected in the customer relationship management system, the bot detects that it is reflected and sets the uniform resource locator of the reflected customer relationship management system. the content including, by executing a transmission step of transmitting to the computer terminal of the registrant for matters content to the computer terminal via the server, in which solve the problems described above.

The invention according to claim 6 is a computer system program that connects a computer terminal and a server to a network so as to be able to communicate with each other and executes e-mail application software or chat application software in the mail browser of the e-mail application software or chat. A mail browser or chat screen is displayed on the resource specific information reading step for reading the uniform resource locator, which is the resource specific information on the Internet to be displayed in the chat screen of the application software, and the display unit provided on the computer terminal. Is displayed, and a window is set up in the mail browser or chat screen to display the content of the notification from the administrator and the resource content of the uniform resource locator including a confirmation button indicating the intention to confirm the content of the notification. When the resource content display step to be made and the confirmation button are pressed and the fact is reflected in the bulletin board site system, the bot detects that it is reflected and the uniform resource of the reflected bulletin board site system. The above-mentioned problems are solved by causing the computer terminal to execute a transmission step of transmitting the contents including the locator to the administrator's computer terminal via the server.

By providing the computer terminal and the server, the computer system of the present invention can not only connect the computer terminal to the network and communicate with the server, but also can exert the following peculiar effects. ..

According to the computer system of the invention according to claim 1, when the received data includes a uniform resource locator (hereinafter, URL), the resource content of the URL is displayed in the window in the mail browser or the chat screen. Is displayed, the user does not need to open a separate window to display the resource contents of the URL as in the conventional case, and the user can immediately check the resource contents.
Furthermore, if the resource content is an input form, the user can directly input to the input form displayed in the window in the mail browser or chat screen, so the user can click the URL as in the past and use other application software. It is not necessary to open the input form in the window of another application at the same time as launching, and you can directly enter and send in the window that is already displayed.
In addition, when the chat application software is executed, the data is sent on the chat via the chat server that proceeds without waiting for the I / O result, so the URL can be used with almost no time lag from the time the sender's data was sent. The resource contents can be displayed.
Furthermore, the application content, which is the resource content of the URL, is displayed in the window in the mail browser or chat screen, and the approval button and denial button are displayed clickably, so the user who receives the URL can use the workflow-dedicated application. The user can immediately check the application and press the approve or reject button to approve or reject it without having to open it in a new window.
In addition, since the contents of the workflow system reflected in the window of the screen of the applicant's computer terminal are displayed, the applicant does not need to open the workflow-dedicated application in a new window separately, and can check the workflow status after application. can do.

According to the computer system of the invention according to claim 2, when the received data includes a uniform resource locator (hereinafter, URL), the resource content of the URL is displayed in the window in the mail browser or the chat screen. Is displayed, the user does not need to open a separate window to display the resource contents of the URL as in the conventional case, and the user can immediately check the resource contents.
Furthermore, if the resource content is an input form, the user can directly input to the input form displayed in the window in the mail browser or chat screen, so the user can click the URL as in the past and use other application software. It is not necessary to open the input form in the window of another application at the same time as launching, and you can directly enter and send in the window that is already displayed.
In addition, when the chat application software is executed, the data is sent on the chat via the chat server that proceeds without waiting for the I / O result, so the URL can be used with almost no time lag from the time the sender's data was sent. The resource contents can be displayed.
Furthermore, the customer relationship management information, which is the resource content of the URL, is displayed in the window in the mail browser or the chat screen, and the instruction button is displayed clickably, so that the user (boss) who received the URL has the customer relationship. There is no need to open a management-only application in a new window, and the user (boss) immediately checks the contents of the customer relationship management information, selects and presses the instruction button, and another user (subordinate, registrant about the matter contents). Can be instructed to.
In addition, since the contents of the customer relationship management system reflected in the window of the computer terminal screen of another user (subordinate, registrant about the matter content) are displayed, another user (subordinate, matter content) who is the registrant is displayed. The registrant) does not need to open the customer relationship management application in a new window separately, and can confirm the instruction from the user (boss) in the customer relationship management system after registration.

According to the computer system of the invention according to claim 3, when the received data includes a uniform resource locator (hereinafter, URL), the resource content of the URL is displayed in the window in the mail browser or the chat screen. Is displayed, the user does not need to open a separate window to display the resource contents of the URL as in the conventional case, and the user can immediately check the resource contents.
Furthermore, if the resource content is an input form, the user can directly input to the input form displayed in the window in the mail browser or chat screen, so the user can click the URL as in the past and use other application software. It is not necessary to open the input form in the window of another application at the same time as launching, and you can directly enter and send in the window that is already displayed.
In addition, when the chat application software is executed, the data is sent on the chat via the chat server that proceeds without waiting for the I / O result, so the URL can be used with almost no time lag from the time the sender's data was sent. The resource contents can be displayed.
In addition, the notification content, which is the resource content of the URL, is displayed in the window in the mail browser or chat screen, and the confirmation button is displayed clickably, so the user who received the URL has a new application dedicated to the bulletin board site. There is no need to open it in a window, and the user can immediately confirm the content of the notification and press the confirmation button to send the confirmation.
Also, for example, since the contents of the bulletin board site system reflected in the window of the computer terminal screen of the general affairs department, which is the administrator, are displayed, the general affairs department, which is the administrator, needs to open the application dedicated to the bulletin board site in a new window. It is possible to check the status of confirmation of the notification contents of all employees on the bulletin board site system after registration.

According to the computer system program of the invention according to the fourth aspect, when the URL is included in the received data, the window in the mail browser or the chat screen is similar to the effect of the invention according to the first aspect. Since the resource content of the URL is displayed in, the user does not need to open a separate window to display the resource content of the URL as in the conventional case, and the user can immediately check the resource content.
Furthermore, if the resource content is an input form, the user can directly input to the input form displayed in the window in the mail browser or chat screen, so the user can click the URL as in the past and use other application software. It is not necessary to open the input form in the window of another application at the same time as launching, and you can directly enter and send in the window that is already displayed.
In addition, when the chat application software is executed, the data is sent on the chat via the chat server that proceeds without waiting for the I / O result, so the URL can be used with almost no time lag from the time the sender's data was sent. The resource contents can be displayed.
Furthermore, the application content, which is the resource content of the URL, is displayed in the window in the mail browser or chat screen, and the approval button and denial button are displayed clickably, so the user who receives the URL can use the workflow-dedicated application. The user can immediately check the application and press the approve or reject button to approve or reject it without having to open it in a new window.
In addition, since the contents of the workflow system reflected in the window of the screen of the applicant's computer terminal are displayed, the applicant does not need to open the workflow-dedicated application in a new window separately, and can check the workflow status after application. can do.

According to the computer system program of the invention of claim 5, similar to the effect of the invention of claim 2, when the URL is included in the received data, the window in the mail browser or the chat screen. Since the resource content of the URL is displayed in, the user does not need to open a separate window to display the resource content of the URL as in the conventional case, and the user can immediately check the resource content.
Furthermore, if the resource content is an input form, the user can directly input to the input form displayed in the window in the mail browser or chat screen, so the user can click the URL as in the past and use other application software. It is not necessary to open the input form in the window of another application at the same time as launching, and you can directly enter and send in the window that is already displayed.
In addition, when the chat application software is executed, the data is sent on the chat via the chat server that proceeds without waiting for the I / O result, so the URL can be used with almost no time lag from the time the sender's data was sent. The resource contents can be displayed.
Furthermore, the customer relationship management information, which is the resource content of the URL, is displayed in the window in the mail browser or the chat screen, and the instruction button is displayed clickably, so that the user (boss) who received the URL has the customer relationship. There is no need to open a management-only application in a new window, and the user (boss) immediately checks the contents of the customer relationship management information, selects and presses the instruction button, and another user (subordinate, registrant about the matter contents). Can be instructed to.
In addition, since the contents of the customer relationship management system reflected in the window of the computer terminal screen of another user (subordinate, registrant about the matter content) are displayed, another user (subordinate, matter content) who is the registrant is displayed. The registrant) does not need to open the customer relationship management application in a new window separately, and can confirm the instruction from the user (boss) in the customer relationship management system after registration.

According to the computer system program of the invention of claim 6, when the URL is included in the received data, the window in the mail browser or the chat screen is similar to the effect of the invention of claim 3. Since the resource content of the URL is displayed in, the user does not need to open a separate window to display the resource content of the URL as in the conventional case, and the user can immediately check the resource content.
Furthermore, if the resource content is an input form, the user can directly input to the input form displayed in the window in the mail browser or chat screen, so the user can click the URL as in the past and use other application software. It is not necessary to open the input form in the window of another application at the same time as launching, and you can directly enter and send in the window that is already displayed.
In addition, when the chat application software is executed, the data is sent on the chat via the chat server that proceeds without waiting for the I / O result, so the URL can be used with almost no time lag from the time the sender's data was sent. The resource contents can be displayed.
In addition, the notification content, which is the resource content of the URL, is displayed in the window in the mail browser or chat screen, and the confirmation button is displayed clickably, so the user who received the URL has a new application dedicated to the bulletin board site. There is no need to open it in a window, and the user can immediately confirm the content of the notification and press the confirmation button to send the confirmation.
Also, for example, since the contents of the bulletin board site system reflected in the window of the computer terminal screen of the general affairs department, which is the administrator, are displayed, the general affairs department, which is the administrator, needs to open the application dedicated to the bulletin board site in a new window. It is possible to check the status of confirmation of the notification contents of all employees on the bulletin board site system after registration.

The conceptual diagram which shows the computer system which is 1st Example of this invention. The chart which shows the computer system which is 1st Example of this invention. The figure which shows the chat screen of 1st Embodiment of this invention. The figure which shows the chat screen of the 2nd Embodiment of this invention. The figure which shows the mail browser of the 3rd Example of this invention. The figure which shows the chat screen of the 4th Example of this invention.

The computer system of the present invention is provided in a computer terminal, and has a display unit that displays a chat screen of the e-mail application software or the chat application software when the e-mail application software or the chat application software is executed, and a display unit in the mail browser. Or, read the uniform resource locator which is the resource specific information on the Internet to be displayed in the chat screen, set up a window in the mail browser or the chat screen, and display the resource contents of the uniform resource locator in the window. If the user does not need to open a separate window to display the resource content of the URL by providing the resource content display means to be displayed, and the user can immediately check the resource content, that is the case. Any specific embodiment may be used.
In addition, the computer system program of the present invention identifies a resource that reads a uniform, a resource, and a locator, which is resource-specific information on the Internet that is to be displayed in the mail browser of the e-mail application software or in the chat screen of the chat application software. In addition to displaying the mail browser or chat screen on the information reading step and the display unit provided on the computer terminal, a window is provided in the mail browser or chat screen to display the resource contents of the uniform, resource, and locator in the window. If the user does not need to open a separate window to display the resource content of the URL by executing the resource content display step on the computer terminal, and the user can check the resource content immediately. The specific embodiment may be any.

For example, the computer terminal may be any computer terminal, such as a personal computer terminal, a tablet terminal, a mobile phone terminal, or a smartphone terminal, as long as it is connected to a network and can communicate with the server.
Further, the e-mail application software may be any e-mail application software as long as it is transmitted / received between a plurality of computer terminals via a mail server.
Similarly, chat application software sends and receives between multiple computer terminals (including chat bots) or between computer terminals and chat bots via a chat server that proceeds processing without waiting for the result of I / O. Anything can be used as long as it is.

Hereinafter, the computer system 100 according to the first embodiment of the present invention will be described with reference to FIGS. 1 to 3.
Here, FIG. 1 is a conceptual diagram showing a computer system 100 according to a first embodiment of the present invention, and FIG. 2 is a chart diagram showing a computer system 100 according to a first embodiment of the present invention. 3 is a diagram showing a chat screen CT according to the first embodiment of the present invention.

As shown in FIG. 1, the computer system 100 according to the first embodiment of the present invention is when the smartphone terminal 110A or the personal computer terminal 110B, which is an example of a computer terminal, and the chat application software, which is an example of communication application software, are executed. It includes a chat server 120 for communication, a chat bot 130, and an information providing server 140 having information of the URL source.
The smartphone terminal 110A and the personal computer terminal 110B are connected to a network and are provided so as to be able to communicate freely with the chat server 120 and the information providing server 140.

Further, the chat screen CT and the mail browser MB (also referred to as a mail screen; see FIG. 5), which are application display screens, are displayed on the display unit 111A of the smartphone terminal 110A and the display unit 111B of the personal computer terminal 110B. It is configured.
In this embodiment, the case of using the chat application software will be described, but it goes without saying that when the e-mail application software is used, communication is performed using the mail server instead of the chat server 120.

The resource content display means, which is an add-on program of the chat application software, reads the URL which is the resource specific information on the Internet to be displayed in the chat screen.
The resource content display means is configured to provide a so-called inline frame window WD inside the chat screen CT and to display the resource content of the URL in the window WD inside the chat screen CT.
As a result, when the URL is included in the received data, the resource content of the URL is displayed in the window WD inside the chat screen CT.
As a result, the user can immediately check the resource contents.

Further, when the resource content is an input form, the input form can be directly input to the input form displayed in the window WD inside the chat screen CT.
As a result, the user does not have to click the URL to launch other application software and open the input form in the window of another application as in the past, and directly inputs and sends to the already displayed window WD. be able to.
Further, when the chat application software is executed, data is sent on the chat via the chat server 120 that proceeds with the processing without waiting for the result of the I / O.
As a result, the resource contents of the URL can be displayed with almost no time lag from the time when the data of the sender is transmitted.

In this embodiment, as an example, the resource content of the URL includes the application content from the applicant, the "approve" button B1 for approving the application content, and the "denial" button B2 for denying the application content. explain.
For example, suppose Mr. Tanaka, a sales person, applies for transportation expenses in a workflow system in a company.

Then, the chatbot 130, which is constantly accessing the workflow system, detects a new application and reads the application contents.
Then, the chatbot 130 determines from the application process and follows the approval route to the next personal computer terminal 110B of Mr. Satake via the chat server 120, and chat data including URL information using the application contents of the workflow system as a resource. To send.

As shown in step S1 of FIG. 2, the resource content display means of Mr. Satake's personal computer terminal 110B determines whether or not the received chat data includes URL information.
If it is determined that it is included, the process proceeds to step S2, and if it is determined that it is not included, step S1 is repeated.

In step S2, the resource content display means reads the URL, accesses the information providing server 140 which is the URL destination, reads the resource content information of the URL, and proceeds to step S3.
In step S3, as shown in FIG. 3, the resource content display means provides a window WD inside the chat screen CT, and causes the window WD to display the application content and the application process in the workflow system, which is the resource content of the URL.
The height and width dimensions of the window WD may be a predetermined size or may be changed according to the resource contents.
When the window WD has a predetermined size and the screen size of the resource content is larger, the entire resource content is displayed by scrolling freely.

As shown in FIG. 3, in this embodiment, the resource content is the application content including the application process information of the workflow system, the application content from the applicant (Mr. Tanaka), and the "approval" for approving the application content. It includes a button B1 and a "deny" button B2 that denies the application content.
As a result, the application content, which is the resource content of the URL, is displayed in the window WD inside the chat screen CT, and the "approve" button B1 and the "denial" button B2 are clickably displayed.
As a result, the user (Mr. Satake) who received the URL does not need to open the workflow-dedicated application in a new window, and the user (Mr. Satake) immediately confirms the application contents and clicks the "Approve" button B1 or "Reject" button. You can press B2 to approve or deny.

In this embodiment, the chat application software is executed, the window WD is provided on the chat screen CT, and the resource contents of the URL are displayed on the window WD. However, the e-mail application software is executed and the mail browser MB (Fig. A window WD may be provided in (see 5), and the resource contents of the URL may be displayed in the window WD.
Further, although it is displayed on the display unit 111B of the personal computer terminal 110B, it may be displayed on the display unit 111A of the smartphone terminal 110A or the display unit of the tablet terminal.
Further, when the resource content is an input form, the input form can be directly input to the input form displayed in the window WD inside the chat screen CT.
As a result, the user does not have to click the URL to launch other application software and open the input form in the window of another application as in the past, and directly inputs and sends to the already displayed window WD. be able to.

Further, when the "approve" button B1 or the "deny" button B2 is pressed and the effect is reflected in the workflow system, the chatbot 130 detects that the reflection is reflected and the reflected content (workflow). The system URL) is transmitted to the applicant's personal computer terminal 110B via the chat server 120.
As a result, the contents of the workflow system reflected in the window WD of the chat screen CT of the applicant's personal computer terminal 110B are displayed.
As a result, the applicant does not need to open the workflow-dedicated application in a new window separately, and can check the status of the workflow after the application.

The computer system 100 according to the first embodiment of the present invention thus obtained is provided on the smartphone terminal 110A or the personal computer terminal 110B, which is an example of the computer terminal, and executes the e-mail application software or the chat application software. Display units 111A and 111B that sometimes display the mail browser MB of the e-mail application software or the chat screen CT of the chat application software, and uniforms that are resource-specific information on the Internet that is to be displayed in the mail browser or in the chat screen. -By providing a window WD in the mail browser or chat screen by reading the resource locator and providing a resource content display means for displaying the resource content of the uniform resource locator in the window WD, the received data Even if the uniform resource locator is included in, the user does not have to open a separate window to display the resource contents of the URL as in the past, and the user can check the resource contents immediately. Furthermore, if the resource content is an input form, the user does not have to click the URL to launch other application software and open the input form in the window of another application as in the past, and it is already displayed. You can directly input to the existing window WD and send it.
In addition, when the chat application software is executed, the resource contents of the URL can be displayed with almost no time lag from the time when the data of the sender is transmitted.

Furthermore, the resource content of the uniform resource locator includes the application content from the applicant, the "approve" button B1 for approving the application content, and the "denial" button B2 for denying the application content. The user who receives the URL does not need to open the workflow-dedicated application in a new window, and the user can immediately confirm the application contents and press the "approve" button B1 or the "deny" button B2 to approve or reject the application.

Further, the program of the computer system 100 according to the first embodiment of the present invention is a uniform that is resource-specific information on the Internet to be displayed in the mail browser of the e-mail application software or in the chat screen of the chat application software. The mail browser MB or chat screen CT is displayed on the resource specific information reading step for reading the resource locator, and the display units 111A and 111B provided on the smartphone terminal 110A and the personal computer terminal 110B, which are examples of computer terminals, and the mail is displayed. By providing a window WD in the browser or chat screen and causing the computer terminal to execute the resource content display step of displaying the resource content of the uniform resource locator on the window WD, the uniform resource locator is included in the received data. Even if is included, the user does not have to open a separate window to display the resource contents of the URL as in the past, and the user can check the resource contents immediately, and further, the resource contents. When is an input form, the user does not have to click the URL to launch other application software and open the input form in the window of another application as in the past, and directly input to the already displayed window WD. Can be sent.
In addition, when the chat application software is executed, the resource contents of the URL can be displayed with almost no time lag from the time when the data of the sender is transmitted, and the effect is enormous.

Subsequently, the computer system 100 according to the second embodiment of the present invention will be described with reference to FIG.
Here, FIG. 4 is a diagram showing a chat screen CT according to a second embodiment of the present invention.
The computer system 100 of the second embodiment is obtained by changing the resource content of the URL of the computer system 100 of the first embodiment to customer relationship information (CRM), and many elements are the same as those of the computer system 100 of the first embodiment. Since they are common, detailed explanations of common matters will be omitted.

In this embodiment, it will be described as an example that the resource content of the URL includes the customer name, the case name, and the instruction button of the approach to the customer.
For example, suppose Mr. Tanaka, a sales person, registers a new customer in a customer relationship management system in a company.
Then, the chatbot 130, which is constantly accessing the customer relationship management system, detects a new registration and reads the registered contents.
Then, the chatbot 130 determines from the registered contents and sends the personal computer terminal 110B of an in-house related person (such as a member of the sales group) to the URL using the registered contents of the customer relationship management system as a resource via the chat server 120. Send chat data containing information.

Then, the resource content display means of the personal computer terminal 110B of the person concerned in the company determines that the received chat data contains the URL information, reads the URL, and accesses the information providing server 140 which is the URL destination. Read the resource content information of the URL.
Then, as shown in FIG. 4, the resource content display means provides a window WD inside the chat screen CT, and causes the window WD to display the registered content in the customer relationship management system, which is the resource content of the URL.
In this embodiment, the resource content includes the customer name, the case name, and the instruction button of the approach to the customer.
Specifically, the instruction buttons are, for example, a "customer visit instruction" button B3, a "quote creation" button B4, and a "product briefing session invitation" button B5.
The resource content includes a comment field that can be freely input and a send button (not shown).

As a result, the customer relationship management information, which is the resource content of the URL, is displayed in the window WD inside the chat screen CT, and the "customer visit instruction" button B3, the "estimate creation" button B4, and the "estimate creation" button B4 as instruction buttons are displayed. The "Product Information Session Invitation" button B5 is displayed clickably.
As a result, the user (boss) who received the URL does not need to open the customer relationship management application in a new window, and the user (boss) immediately confirms the contents of the customer relationship management information and uses the "customer" as an instruction button. It is possible to instruct another user (Mr. Tanaka of sales) by selecting and pressing the "visit visit instruction" button B3, the "quote creation" button B4, and the "product briefing session invitation" button B5.

When the "customer visit instruction" button B3, the "quote creation" button B4, and the "product briefing session invitation" button B5 are pressed as instruction buttons, that effect is reflected in the customer relationship management system. The chat bot 130 detects that it has been reflected, and transmits the reflected content (including the URL of the customer relationship management system) to Mr. Tanaka's personal computer terminal 110B, which is a sales person, via the chat server 120. ..
As a result, the contents of the customer relationship management system reflected in the window WD of the chat screen CT of Mr. Tanaka's personal computer terminal 110B of sales are displayed.
As a result, Mr. Tanaka, a sales person who is a registrant, does not need to open a separate application dedicated to customer relationship management in a new window, and can confirm instructions from his boss in the customer relationship management system after registration.

In this embodiment, the chat application software is executed, the window WD is provided on the chat screen CT, and the resource contents of the URL are displayed on the window WD. However, the e-mail application software is executed and the mail browser MB (see FIG. 5). ) May be provided with a window WD, and the resource contents of the URL may be displayed on the window WD.
Further, although it is displayed on the display unit 111B of the personal computer terminal 110B, it may be displayed on the display unit 111A of the smartphone terminal 110A or the display unit of the tablet terminal.

In the computer system 100 which is the second embodiment of the present invention thus obtained, the resource contents of the URL are the customer name, the case name, and the "customer visit instruction" as an example of the instruction button of the approach to the customer. By including the button B3, the "Quotation creation" button B4, and the "Product information session invitation" button B5, the user (boss) who received the URL needs to open a separate customer relationship management application in a new window. The user (boss) immediately confirms the contents of the customer relationship management information and uses the "customer visit instruction" button B3 as an instruction button, the "quote creation" button B4, and the "product briefing session invitation" button B5. The effect is enormous, such as being able to select and press to instruct another user (Mr. Tanaka of sales).

Subsequently, the computer system 100 according to the third embodiment of the present invention will be described with reference to FIG.
Here, FIG. 5 is a diagram showing a mail browser MB according to a third embodiment of the present invention.
The computer system 100 of the third embodiment changes the resource contents of the URL of the computer system 100 of the first embodiment into safety confirmation information, and many elements are common to the computer system 100 of the first embodiment. , Detailed explanation of common matters will be omitted.

In this embodiment, it will be described as an example that the resource content of the URL includes a safety confirmation input form for inputting a name, a current position, and a safety, and a "send" button B6.
For example, suppose that the safety confirmation system in the company receives an earthquake bulletin from the Japan Meteorological Agency.
Then, the safety confirmation system in the company sends the URL information using the safety confirmation input form of the safety confirmation system as a resource to the personal computer terminal 110B of all employees via the mail server, the date and time of the earthquake, the epicenter, the scale of the earthquake, etc. Send mail data including earthquake information of.

The resource content display means of the personal computer terminal 110B of all employees determines that the received mail data contains URL information, reads the URL, accesses the information providing server 140 which is the URL destination, and obtains the URL resource. Read the content information.
Then, as shown in FIG. 5, the resource content display means provides a window WD inside the mail browser MB, and the window WD includes a safety confirmation input form and a "send" button B6 in the safety confirmation system which is the resource content of the URL. Is displayed.
In this embodiment, the resource contents include a safety confirmation input form for inputting a name, a current position, and a safety, and a "send" button B6.
Specifically, as an example, the name and department name are freely input, the current position, damage status, and business availability are freely selected, the comment field is freely input, and the "send" button B6 is clicked. It is provided freely.

As a result, the safety confirmation input form, which is the resource content of the URL, is displayed in the window WD inside the mail browser MB, and the "send" button B6 is clickably displayed.
As a result, the user (all employees) who received the URL does not need to open the safety confirmation application in a new window, and the user (all employees) immediately fills in the safety confirmation input form and presses the "send" button B6. You can reply to confirm your safety.

In this embodiment, the e-mail application software is executed, the window WD is provided in the mail browser MB, and the resource contents of the URL are displayed in the window WD. However, the chat application software is executed and the chat screen CT (Fig. A window WD may be provided in (see 1 and the like), and the resource contents of the URL may be displayed in the window WD.
Further, although it is displayed on the display unit 111B of the personal computer terminal 110B, it may be displayed on the display unit 111A of the smartphone terminal 110A or the display unit of the tablet terminal.

The computer system 100 according to the third embodiment of the present invention thus obtained includes a safety confirmation input form for inputting a name, a current position, and a safety, and a "send" button B6, thereby providing a URL. The user (all employees) who received the message does not need to open the safety confirmation application in a new window, and the user (all employees) immediately fills in the safety confirmation input form and presses the "Send" button B6 to reply to the safety confirmation. The effect is enormous, such as being able to do.

Subsequently, the computer system 100 according to the fourth embodiment of the present invention will be described with reference to FIG.
Here, FIG. 6 is a diagram showing a chat screen CT according to a fourth embodiment of the present invention.
The computer system 100 of the fourth embodiment changes the resource content of the URL of the computer system 100 of the first embodiment into bulletin board site information, and many elements are common to the computer system 100 of the first embodiment. , Detailed explanation of common matters will be omitted.

In this embodiment, it will be described as an example that the resource content of the URL includes the content of the notification from the administrator and the "confirmation" button B7 indicating the intention to confirm the content of the notification.
For example, suppose that the general affairs department registers a notice about an employee trip in the bulletin board site system in the company.
Then, the chatbot 130, which is constantly accessing the bulletin board site system, detects a new registration and reads the registered contents.
Then, the chatbot 130 sends the chat data including the URL information using the registered contents of the bulletin board site system as a resource to the personal computer terminals 110B of all the employees who are related to the chatbot 130 via the chat server 120, judging from the registered contents. To send.

Then, the resource content display means of the personal computer terminal 110B of all employees determines that the received chat data contains URL information, reads the URL, accesses the information providing server 140 which is the URL destination, and URLs. Read the information of the resource contents of.
Then, as shown in FIG. 6, the resource content display means provides a window WD inside the chat screen CT, and causes the window WD to display the content of the notification about the employee trip in the bulletin board site system, which is the resource content of the URL.
In this embodiment, the resource content includes the content of the notification from the administrator and the "confirmation" button B7 indicating the intention to confirm the content of the notification.

As a result, the notification content, which is the resource content of the URL, is displayed in the window WD inside the chat screen CT, and the "confirmation" button B7 is clickably displayed.
As a result, the user (all employees) who received the URL did not need to open the bulletin board site dedicated application in a new window, and the user (all employees) immediately confirmed the content of the notification and pressed the "confirm" button B7 to confirm. You can send a message to that effect.

When the "confirmation" button B7 is pressed and the bulletin board site system reflects that fact, the chatbot 130 detects that the reflection has been reflected and displays the reflected content (the URL of the bulletin board site system). (Including) is transmitted to the personal computer terminal 110B of the general affairs department, which is the administrator, via the chat server 120.
As a result, the contents of the bulletin board site system reflected in the window WD of the chat screen CT of the personal computer terminal 110B of the general affairs department are displayed.
As a result, the general affairs department, which is the administrator, does not need to open the application dedicated to the bulletin board site in a new window, and can check the status of confirmation of the notification contents of all employees in the bulletin board site system after registration.

In this embodiment, the chat application software is executed, the window WD is provided on the chat screen CT, and the resource contents of the URL are displayed on the window WD. However, the e-mail application software is executed and the mail browser MB (see FIG. 5). ) May be provided with a window WD, and the resource contents of the URL may be displayed on the window WD.
Further, although it is displayed on the display unit 111B of the personal computer terminal 110B, it may be displayed on the display unit 111A of the smartphone terminal 110A or the display unit of the tablet terminal.

In the computer system 100 according to the fourth embodiment of the present invention thus obtained, the resource content of the URL includes the content of the notification from the administrator and the "confirmation" button B7 indicating the intention to confirm the content of the notification. By including it, the user (all employees) who received the URL does not need to open the bulletin board site dedicated application in a new window, and the user (all employees) immediately confirms the notification content and presses the "confirm" button B7. The effect is enormous, such as being able to send a confirmation by pressing.

100 ・ ・ ・ Computer system 110A ・ ・ ・ Smartphone terminal (computer terminal)
110B ・ ・ ・ Personal computer terminal (computer terminal)
111A ・ ・ ・ Display unit 111B (of smartphone terminal) ・ ・ ・ Display unit 120 (of personal computer terminal) ・ ・ ・ Chat server 130 ・ ・ ・ Chatbot 140 ・ ・ ・ Information provision server CT ・ ・ ・ Chat screen MB・ ・ ・ Mail browser WD ・ ・ ・ Window B1 ・ ・ ・ "Approve" button B2 ・ ・ ・ "Reject" button B3 ・ ・ ・ "Customer visit instruction" button (instruction button)
B4 ・ ・ ・ "Create quotation" button (instruction button)
B5 ・ ・ ・ "Invitation to product information session" button (instruction button)
B6 ・ ・ ・ "Send" button B7 ・ ・ ・ "Confirm" button

Claims (6)

In a computer system that runs e-mail application software or chat application software by connecting a computer terminal and a server to a network freely.
A display unit provided on the computer terminal that displays the chat screen of the e-mail application software or the chat application software when the e-mail application software or the chat application software is executed.
The uniform resource locator, which is resource-specific information on the Internet to be displayed in the mail browser or chat screen, is read, a window is provided in the mail browser or chat screen, and the uniform resource locator is displayed in the window. and a resource content display means for displaying the resource content,
The resource content of the uniform resource locator includes the application content from the applicant, an approval button for approving the application content, and a denial button for denying the application content.
When the approve button or the disapproval button is pressed and the effect is reflected in the workflow system, the bot detects that it is reflected, and the content including the uniform resource locator of the reflected workflow system is displayed. A computer system characterized by sending to the applicant's computer terminal via a server. In a computer system that runs e-mail application software or chat application software by connecting a computer terminal and a server to a network freely.
A display unit provided on the computer terminal that displays the chat screen of the e-mail application software or the chat application software when the e-mail application software or the chat application software is executed.
The uniform resource locator, which is resource-specific information on the Internet to be displayed in the mail browser or chat screen, is read, a window is provided in the mail browser or chat screen, and the uniform resource locator is displayed in the window. and a resource content display means for displaying the resource content,
The resource content of the uniform resource locator includes a customer name, a case name, and an instruction button for approaching the customer.
When the instruction button is pressed and the effect is reflected in the customer relationship management system, the bot detects that it is reflected and displays the content including the uniform resource locator of the reflected customer relationship management system. , A computer system characterized by sending information about a matter to a registrant's computer terminal via a server. In a computer system that runs e-mail application software or chat application software by connecting a computer terminal and a server to a network freely.
A display unit provided on the computer terminal that displays the chat screen of the e-mail application software or the chat application software when the e-mail application software or the chat application software is executed.
The uniform resource locator, which is resource-specific information on the Internet to be displayed in the mail browser or chat screen, is read, a window is provided in the mail browser or chat screen, and the uniform resource locator is displayed in the window. and a resource content display means for displaying the resource content,
The resource content of the uniform resource locator includes the content of the notification from the administrator and a confirmation button indicating the intention to confirm the content of the notification.
When the confirmation button is pressed and the bulletin board site system reflects that fact, the bot detects that it has been reflected, and the contents including the uniform, resource, and locator of the reflected bulletin board site system are sent to the server. A computer system characterized by sending to an administrator's computer terminal via. In a computer system program that runs e-mail application software or chat application software by connecting a computer terminal and a server to a network freely.
A resource specific information reading step for reading a uniform resource locator, which is resource specific information on the Internet to be displayed in the mail browser of the e-mail application software or in the chat screen of the chat application software, and
The mail browser or chat screen is displayed on the display unit provided on the computer terminal, and a window is provided in the mail browser or chat screen, and the application content from the applicant and the approval button for approving the application content are provided in the window. And the resource content display step to display the resource content of the uniform resource locator including the reject button to deny the application content ,
When the approve button or the disapproval button is pressed and the effect is reflected in the workflow system, the bot detects that it is reflected, and the content including the uniform resource locator of the reflected workflow system is displayed. A program of a computer system characterized in that a computer terminal executes a transmission step of transmitting to the applicant's computer terminal via a server. In a computer system program that runs e-mail application software or chat application software by connecting a computer terminal and a server to a network freely.
A resource specific information reading step for reading a uniform resource locator, which is resource specific information on the Internet to be displayed in the mail browser of the e-mail application software or in the chat screen of the chat application software, and
A mail browser or a chat screen is displayed on the display unit provided on the computer terminal, and a window is provided in the mail browser or the chat screen, and the customer name, the case name, and the instruction button for the approach to the customer are provided in the window. and resource content display step of displaying the resource content of the uniform resource locator including,
When the instruction button is pressed and the effect is reflected in the customer relationship management system, the bot detects the reflection and displays the content including the uniform resource locator of the reflected customer relationship management system. , A computer system program characterized by having a computer terminal execute a transmission step of transmitting the contents of an item to the registrant's computer terminal via a server. In a computer system program that runs e-mail application software or chat application software by connecting a computer terminal and a server to a network freely.
A resource specific information reading step for reading a uniform resource locator, which is resource specific information on the Internet to be displayed in the mail browser of the e-mail application software or in the chat screen of the chat application software, and
A mail browser or a chat screen is displayed on the display unit provided on the computer terminal, and a window is provided in the mail browser or the chat screen to indicate the content of the notification from the administrator and the intention to confirm the content of the notification. and resource content display step of displaying the resource contents of the uniform resource locator that includes a confirmation button that shows,
When the confirmation button is pressed and the bulletin board site system reflects that fact, the bot detects that it has been reflected, and the contents including the uniform, resource, and locator of the reflected bulletin board site system are sent to the server. A computer system program characterized by having a computer terminal perform a transmission step and a transmission step to be transmitted to the administrator's computer terminal via.

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