JP2001312561A - Care service system and care service dedicated terminal - Google Patents

Abstract

PROBLEM TO BE SOLVED: To solve such problem that one must go to a public office in the daytime on workdays to apply for care service certification, care plans are usually made out by care managers, and practically, one applies for care service via the care managers, but the care managers are small in number and also belong to care service offerers, so that receiving other offerer's service is anticipated to be uneasy. SOLUTION: A network which connects user terminal 11 for each user, servers 21, 22 in a public office 2 and servers 31, 32 for each care service offerer 3 through a public network 4 is constructed, so that a user, by designating a care service menu displayed on the user terminal 11 at home, can apply for nursing service certification, care plan preparation or care service.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to the operation of a long-term care insurance system, in which a user is connected to a municipal government office and a long-term care service provider by a public communication network to construct a network, thereby improving service to the user. The present invention relates to a care service use system and a care service dedicated terminal device.

[0002]

2. Description of the Related Art The following procedures are required when using a nursing care service with care insurance.

[0003] Apply for certification for long-term care to municipalities and create a renewed care plan every six months Apply for care services to care service providers

[0004]

However, since general procedures are carried out at municipal offices, it is necessary for family members to go to government offices during the daytime on weekdays.

The care plan is usually created by a care manager, but may be created by oneself. If you have information such as the contents of the service to be covered by the insurance, the company, the fee, and the monthly usage limit, you can create it yourself.

In general, the application to the service provider is to be made through the care manager. However, the number of care managers is insufficient. Since the care manager belongs to each care service provider, other services are applied. It is expected that the service of the provider will be difficult to receive. It is expected that changes and cancellations of reservations will also frequently occur.

[0007]

SUMMARY OF THE INVENTION In order to solve the above problems and improve services to users, the present invention relates to a user terminal of each user, a server of a government office, and a server of each care service provider. Is constructed through a public communication network, and the user designates the nursing care service menu displayed on the user terminal to authorize the need for nursing care, create a care plan, or apply for a nursing care service. is there.

[0008]

FIG. 1 is a diagram showing an embodiment of the present invention.

FIG. 1 shows a network configuration in which a home 1 of each user, a municipal office 2 and each care service provider 3 are connected by a public communication network 4 such as the Internet.

A user terminal 11 is installed in the home 1 of each user, a Web server 21 in the government office 2, and a DB server 22 which stores a database (DB) of care-insured persons in a storage device. Is installed, and each care service provider 3 is provided with a Web server 31 and a DB server 32 holding a database for schedule management.

The user terminal 11, the Web server 21 of the government office 2, and the Web server 31 of each care service provider 3 are connected by the public communication network 4 and have a function of transmitting and receiving information.

FIG. 2 is a block diagram showing an embodiment of the user terminal 11 used in the system of the present invention.

The user terminal 11 is a terminal dedicated to a nursing service, a display unit 111 which is a display unit for displaying information, an input unit 112 for inputting according to guidance displayed on the display unit 111, and a CPU 113 for controlling the terminal.
And a communication control unit 114 that has a modem and the like and is connected to the public communication network 4 to control communication of information.

The display unit 111 may be a display such as a liquid crystal display, and the input unit 112 may be composed of operation keys including ten keys.
Since it is more appropriate to use a touch panel system in which the input unit 1 and the input unit 112 are integrated, an example of the touch panel system will be described below.

A general personal computer or portable terminal can be used as the user terminal 11.

In order for a user to apply for a nursing care service using the nursing care service using system, the user first applies to a municipal office for using the system.

At the time of application, a password is set, and a terminal dedicated to a nursing care service is lent as the user terminal 11. The set password is registered in the DB server 22 of the government office 2 in FIG. 1 and is used for ensuring security of access from the user terminal 11.

When the user turns on the power of the user terminal 11 at home, a care service menu is displayed according to the stored program as shown in FIG. Then, when the "initial setting" display portion is touched, the initial setting screen 12 shown in FIG. 4 is displayed. .

At this point, the screen returns to the nursing care service menu of FIG. 3. Next, "application for certification for nursing care required" is selected and instructed.

FIG. 5 shows an example of an application screen for certification of need for nursing care. When a password is entered on the screen shown in FIG. 5A, the user terminal 11 is automatically connected to the Web server 21 of the government office and the insured person number is displayed. And send the password.

The Web server 21 communicates with the DB server 22 and, if the password is correct, transmits the registered information of the insured person registered in the database to the user terminal 11.

The user confirms the display contents of the screen (b) displaying the received registration information, and touches the OK button if OK. The application information is transmitted to the DB server 22 through the Web server 21.

The reception OK information is returned from the Web server 21, the application is accepted as shown in a screen (c), and a message is displayed indicating that the care manager will visit the visit survey, and the application for certification for long-term care is completed. .

FIG. 6 and FIG. 7 are views showing examples of a screen for creating and querying a care plan. The care plan is usually created by the care manager, but may be created by yourself. The flow of creating a care plan will be described with an example of creating a care plan.

"Care plan creation" is selected from the care service menu screen of FIG. 3, and "Creation by yourself" is selected on the screen of FIG. 6A. When a password input screen corresponding to FIG. 5A is displayed, when the password is input, the user terminal 11 automatically switches to the Web server 2 of the government office.
1 and sends the insured person number and password.

The Web server 21 confirms the password and transmits registration information including the usage limit of the insured to the user terminal 11. When the user confirms the usage limit on the screen (b), the Web server 21 transmits information on the next available service (including the usage fee).

The user sees the contents of the available services and the charges on the screens of FIG. 7C and FIG. 7D, and selects a service and a company.

When the service selected from the user terminal 11 is transmitted to the Web server 21, the server calculates the fee and the copayment amount, and displays it on the user terminal 11 on the screen (e). The user confirms the content and determines a plan as shown in the screen of (f).

FIGS. 8 and 9 show examples of application screens for the nursing care service. The flow of the application for the nursing care service will be described below.

From the care service menu screen of FIG.
When the user selects and instructs "application for a nursing care service", an input screen for a password corresponding to FIG. 5A is displayed. When the password is input, the user terminal 11 is automatically connected to the Web server 21 of the government office. , Send the password.

The Web server 21 confirms the password and transmits the insured person's registration information to the user terminal 11.

When the user confirms the displayed contents, the screen of the nursing service menu shown in FIG. 8A is displayed. When the user touches and selects a desired, for example, "visit nursing service", the user is stored. The screen of (b) for selecting a desired month according to the program being displayed is displayed.

When the user touches and selects "August 2000" and instructs, the user terminal 11 transmits the insured person number and the desired service to the Web server 21 of the government office and schedules the desired service. To ask.

When the Web server 21 of the government office inquires the Web server 31 of each care service provider,
The server 31 checks the schedule management database held by the DB server 32 and transmits the resulting schedule information to the web server 21 of the government office.

The Web server 21 of the government office returns the received schedule information to the user terminal 11.

Based on the received schedule information, the user terminal 11 displays the August 2000 calendar in a different color, for example, so that the user can know the dates on which reservations can be made, as shown in the screen of FIG. To select a date. The user looks at the color of the displayed calendar and selects an available date. Next, the user terminal 11 displays a plurality of nursing care service providers available on that day and the available time on one screen as shown in FIG. 9D. The available time zones are displayed in, for example, colors, so that the user touches the desired time zone to select and instruct.

The user terminal 11 displays a confirmation screen of the application contents as shown in (e), and transmits the insured person number and the application contents to the Web server 21 of the government office when the OK button is touched.

[0038] The web server 21 of the government office transmits the information to the web server 31 of each care service provider, and the web server 31 registers the contents of the application in the schedule management database of the DB server 32 and confirms the reservation. Reply to server 21.

The web server 21 of the government office returns a confirmation of the reservation to the user terminal 11, and the user terminal 11 displays a confirmation screen as shown in (f), and the application for the nursing care service is completed.

Since the elderly may forget and forget the date of reservation of the nursing care service, a printing unit may be provided in the user terminal 11 to print the reserved application contents. good.

As the printing section, a simple and inexpensive thermal printer is suitable.

It is needless to say that the information of the nursing care service provider is displayed when “introduction of nursing care service provider” in the nursing care service menu shown in FIG. 3 is selected.

[0043]

As described above, according to the present invention, a care service utilization system is constructed by connecting a user, a government office and a care service provider via a network, so that the user does not need to go to a government office or the like. In addition, it is possible to apply for a nursing care service at home without going through a care manager, and it is possible to use it 24 hours a day on the network, greatly contributing to the improvement of services for users.

[Brief description of the drawings]

FIG. 1 is a diagram showing an embodiment of the present invention.

FIG. 2 is a diagram showing an embodiment of a user terminal.

FIG. 3 is a diagram showing a screen example of a care service menu.

FIG. 4 is a diagram showing an example of an initial setting screen.

FIG. 5 is a diagram showing an example of an application screen for certification for requiring long-term care.

FIG. 6 is a diagram showing an example of a screen for creating a care plan (part 1).

FIG. 7 is a diagram showing an example of a screen for creating a care plan (part 2).

FIG. 8 is a diagram showing an example of a care service application screen (part 1).

FIG. 9 is a diagram illustrating an example of a care service application screen (part 2).

[Explanation of symbols]

 1 home of each user 11 user terminal 111 display unit 112 input unit 113 CPU 114 communication control unit 2 government office 21 Web server 22 DB server 31 each care service provider 32 DB server 4 public communication network

Continued on front page F term (reference) 4C341 LL30 5B049 AA01 AA02 BB41 CC01 CC32 DD01 EE00 FF03 GG02 GG04 GG07

Claims (5)

[Claims] 1. A network for connecting a user terminal of each user, a server of a government office, and a server of each care service provider through a public communication network, wherein the user terminal includes a display unit. A care service utilization system characterized in that a person selects a care service menu displayed on the display unit and gives an instruction to make a certification for need of care, create a care plan, or apply for a care service. 2. In the application for the nursing care service, available schedules of the plurality of nursing care service providers received from a server of the government office are displayed on a display unit of the user terminal on a screen, and the user is displayed. The care service utilization system according to claim 1, wherein the care service provider reserves and changes or cancels the care service by selecting a care service provider and a date and time to receive the service from the available schedule. 3. A user terminal of each user, a server of a government office, and a server of each care service provider, which are used as the user terminals in a care service using system constructed by a network connecting the servers by a public communication network. A terminal device dedicated to a nursing service, comprising a display unit, an input unit, a CPU and a communication control unit, displaying a nursing service menu on the display unit, and further receiving a plurality of instructions from a server of the government office when a user gives an instruction. The available schedule of the care service provider is displayed on a screen, and the user selects a care service provider and a date and time to receive a care service from the displayed available schedule, and reserves, changes, or cancels the care service. A terminal device dedicated to nursing care services. 4. The terminal device exclusively for a nursing care service according to claim 3, wherein the input unit is of a touch panel type. 5. The terminal device for exclusive use of a care service according to claim 3, wherein a printing unit is provided to print the application contents of the reserved care service.