JPH0830692A - System and method for information processing for home care service - Google Patents

Abstract

PURPOSE:To unitarily manage and share various information regarding home care services by generating a support plan for persons who need to be cared at home without any need foe specially skilled persons. CONSTITUTION:A server 10 is arranged in a home care support center, a data base 12 and a printer 14 are connected thereto, and a terminal 15 for reception and a provider terminal 18 are connected through a LAN 80. Further, the server is connected to local provider terminals 20, 30, and 40 arranged in service provider facilities such as service adjustment teams, social welfare councils, and visiting nursing stations through a WAN 90. Information regarding service offering capacity is inputted from the offerer terminals and information regarding the persons who need to be cared is inputted from the terminal for reception; and they are stored in the data base 12 through the LAN 80 and WAN 90. Those pieces of information are used to generate a care plan and a schedule for providing services to the person who need to be cared.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system and method for processing information related to a support service for persons requiring assistance at home.

[0002]

2. Description of the Related Art Institutions that provide home care services to the elderly are divided into various institutions corresponding to the fields of welfare, medical care, and insurance. For this reason, although it is originally desirable to use the services of a plurality of institutions at the same time, there are many people requiring assistance who only need to use the services of one institution. Therefore, in order to provide adequate support services to people requiring assistance, grasp the needs of people requiring assistance and their families without being limited by the services of individual institutions, and provide various services and Assistance to connect with supporters, or case management, is needed.

When providing home-care services to elderly people etc. by such case management, first of all, the state of the person requiring assistance (disability situation, situation of daily living activities, etc.) is grasped and the support service is provided. It is necessary to evaluate the necessity and determine the service content (type and amount of service) to be provided based on the evaluation result and the information on the service providing ability. Heretofore, the evaluation of the necessity of such a support service and the determination of the service content, that is, the preparation of the assistance plan have been based on the experience and intuition of social workers, public health nurses, and the like. In addition, as mentioned above, service providers are divided into various institutions that deal with welfare, medical care, insurance, etc., so conventionally, information on people requiring assistance, information on service provision capabilities, and implementation of support services The information obtained was managed individually by each institution. For this reason, it is often the case that services are provided only based on the information managed by each institution.

[0004]

SUMMARY OF THE INVENTION As described above, conventionally,
Since he had experience and intuition in assessing the necessity of support services and deciding the service contents to be provided, a special skill was required. In addition, since the above-mentioned information on home-care services was managed individually for each institution that provided the service, it may not be utilized even if other institutions have useful information, or other institutions may have the latest information. Nevertheless, services were sometimes provided based on old information.

Therefore, according to the present invention, it is possible to evaluate the necessity of a support service and determine the service content without requiring a special technician, and to centrally collect various information related to the support service. It is an object of the present invention to provide an information processing system and method for a home-care service which is managed so that each service providing organization can share such information.

[0006]

An information processing system according to the present invention made to solve the above problems is a system for processing information related to a support service for persons requiring assistance at home. A) information storage means for accumulating information related to the support service, b) a terminal device for a provider arranged in a provider of the support service, and c) accepting consultation regarding care for the person requiring assistance. A reception terminal device arranged in the institution, d) a communication line connecting the reception terminal device and the terminal device for the provider to the information storage means, and e) information about the provision capability of the support service for the provider. Providing capability information collecting means for fetching from the terminal device, transferring to the information storing means through the communication line, and storing the information in the information storing means, f) the person requiring assistance obtained by the consultation Information regarding the person requiring assistance, which is taken from the reception terminal device, transferred to the information accumulating means through the communication line, and accumulated in the information accumulating means; and g) information regarding the person requiring assistance accumulated in the information accumulating means. Providing service determining means for evaluating the necessity of a support service for the person requiring support based on the result of the evaluation, and determining the type and amount of the support service to be provided to the person requiring support, and h) information storage Determining a schedule of providing a support service to the person requiring assistance based on the information about the ability to provide the support service accumulated in the means and the type and amount of the support service determined by the provision service determining means;
Scheduling means for accumulating information indicating the schedule in the information accumulating means, and i) information for transferring the information accumulated in the information accumulating means to the provider terminal device through the communication line and displaying the information on the provider terminal device. Providing means, and j) information indicating the implementation status of the support service provided based on the schedule and the observation result of the person requiring assistance when the support service is implemented from the terminal device for the provider, and by the communication line. Transfer to information storage means,
And an execution observation information collecting means for accumulating in the information accumulating means.

[0007] In the information processing system, the providing service determining means is based on at least the degree of independence of the person requiring assistance, the situation of activities of daily living, the degree of dementia, and the situation of the caregiver, and the need for assistance. It is preferable to have a configuration in which the necessity of a support service for persons is evaluated. Also,
The scheduling means distributes the days when the same type of support service is provided to the persons requiring assistance, and the support services are provided so that the total amount of provision for one day for each of the support services is averaged. It is preferable that the date is determined.

[0008] An information processing method according to the present invention made to solve the above-mentioned problems includes an information storage means for storing information related to a support service for a person requiring assistance who needs home care, and an information storage means of the support service. A terminal device for a provider arranged in a provider, a terminal device for reception arranged in an institution that receives consultation regarding the care of the person requiring assistance, a terminal device for reception, a terminal device for providers, and an information storage means. An information processing method for processing information related to the support service using a communication line to be connected, comprising: a) taking in information regarding the provision capability of the support service from a terminal device for a provider, and using a communication line to obtain information. A first step of transferring to storage means and storing in information storage means; and b) information regarding the person requiring assistance obtained by the consultation from a reception terminal device. Interrupt, transferred to the information storage unit via a communication line, the second to be stored in the information storage means
Step, and c) Evaluating the necessity of the support service for the person requiring assistance based on the information about the person requiring assistance accumulated in the information storage means, and providing the assistance to the person requiring assistance based on the result of the evaluation. A third step of determining the type and quantity of the service, and d) the above-mentioned person requiring assistance based on the information about the ability to provide the support service stored in the information storage means and the type and the amount of the support service determined in the third step. A fourth step of deciding a schedule for providing a support service to the user and accumulating information indicating the schedule in the information accumulating means; and e) providing the information indicating the schedule accumulated in the information accumulating means to the terminal for the provider through the communication line. Transfer to the device,
The fifth step of displaying on the terminal device for the provider, and f) information indicating the implementation status of the support service provided based on the schedule and the observation result of the support required person when the support service is provided, Captured from the terminal device for use, transferred to the information storage means via the communication line,
And a sixth step of accumulating in the information accumulating means.

[0009]

The information regarding the ability to provide the support service for home care is input from the provider terminal device of each service provider corresponding to the type of support service, and transferred to the information storage means by the communication line. As a result, the information regarding the providing capability of each service providing organization is accumulated in one place and is centrally managed.

When a consultation (care consultation) regarding the care of a person requiring assistance is now received and information regarding the person requiring assistance who is the subject of consultation is input to the reception terminal device, this information is also stored in the information storage means through the communication line. Transferred to and accumulated there. The providing service determining means evaluates the necessity degree of the support service for the person requiring assistance based on the above-mentioned information about the person requiring assistance accumulated in the information accumulating means, and the type of the assistance service to be provided based on the evaluation result, and Determine the amount. At this time, the necessity of the support service is evaluated based on, for example, the degree of independence of the person requiring assistance, the situation of activities of daily living, the degree of dementia, and the situation of the caregiver. When the type and amount of the support service to be provided are determined, the scheduling means determines the type based on the type and amount of the support service and the above-mentioned information regarding the ability to provide the support service stored in the information storage means. Determine the schedule for providing support services to supporters. Information indicating the schedule of providing the support service is also stored in the information storage means. In this schedule, if the days when the same type of support service is provided to the people requiring assistance are distributed, the support service will be effective, and the total amount provided for one day for each support service will be averaged. And let
The provision capability of the service provider is effectively used.

After the support service provision schedule is determined, when the consultant obtains approval for the start of the support service provision, each service providing organization provides the support service to the person requiring assistance according to the schedule. At this time, the service provider of each service providing organization
Before carrying out the support service, the schedule is known by taking out the schedule information accumulated in the information accumulating means via the communication line and displaying it on the provider terminal device. Further, the service provider, after the implementation of the support service, inputs the information indicating the state of implementation of the service and the observation result for the person requiring assistance at the time of implementation from the terminal device for the provider,
The information is stored in the information storage means via the communication line. Information regarding the implementation status of these services and the observation result of the person requiring assistance is referred to by another service provider (this reference also displays the information retrieved from the information storage means via the communication line on the provider terminal device). It is used to implement support services for the same person requiring assistance by other service providers. In addition, these information are used to know the change in the type and amount of the support service required for the person requiring assistance, and the support service to be provided based on this change. It is also used to newly determine the type and quantity.

[0012]

[Examples] Since 1990, a "home care support center" has been established as a core institution to support home care, and it is set as a maintenance target to install 10,000 locations by 1999. This home care support center has one coordinator for health and medical care and one for counseling, and accepts consultations (family consultations) from family members who have elderly people who need care. Specialist and comprehensive judgment of the situation of elderly people and the need for services, coordination of application with government agencies that decide the application of public services, and communication on the use of informal activities such as local volunteers It is an adjustment. That is, the home care support center is an institution that receives care consultations and performs case management.

In order to realize a service supply system in which such a home-care support center is the core, it is possible to easily receive an accurate and high-quality support service, for example, FIG.
A system as shown in is constructed. In this system, nursing care consultations from the residents G are directly accepted at the home care support center B, and at-home care counseling staff (committee members, senior citizen club officers, municipal social welfare councils, local shops such as pharmacies, etc.) ) F, the contents are notified to the home-care support center B. Home care support center B carries out case management for these consultations. Among them, the home care support center B may cooperate with various service providing organizations (social welfare council C, welfare facility D, medical institution E, etc.) in order to provide appropriate support services to persons requiring assistance. Will be needed. For this reason, the home care support center B communicates with these institutions to exchange relevant information. In addition to such contact for cooperation with various service providing organizations, the home care support center B is directly contacted by the service coordination team A of the municipality. In the system of FIG.
Contact with Visiting Nursing Station J, Silva Service Company K, Fire Department Headquarters, Prefectural General Counseling Center H, Life Insurance Company L, and Municipal Volunteer Center M
Conducted by municipal service coordination team A. In this case, the home care support center B ensures the provision of appropriate services to the people requiring assistance while coordinating with the service coordinating team A of the municipality.

FIG. 1 shows the configuration of an information processing system for home care services, which is an embodiment of the present invention. This information processing system is based on a case management method in order to manage the home care service by the above-mentioned system centered on the home care support center B (reference:
Masakazu Shirasawa, "Theory and practice of case management", Central Law, 1992), using a computer connected by a communication line to process information related to home care services.

In this embodiment, the home-care support center B is provided with a computer 10 as a database server, to which a magnetic disk device 12 is connected. A database (hereinafter also referred to as reference numeral 12) is constructed by accumulating information related to home care services in the magnetic disk device 12. A printer 14 is connected to a database server (hereinafter also simply referred to as “server”) 10, and a computer 16 as a reception terminal and a provider terminal are connected via a local area network (LAN) 80. A computer 18 is connected. Further, the server 10 is connected via a wide area network (WAN) 90 to computers 20, 30, and 40 serving as providers' terminals in each of the service coordinating team A in the municipality, the social welfare council C, and the visiting nursing station J. Has been done. The configuration shown in FIG. 1 is an example, and the LAN 80 or the WAN 90 may be provided to other service providing organizations (see FIG. 2) other than the service providing organization shown in FIG.
It is preferably connected via. Further, in the example of FIG. 1, the home-care support center B is provided with the server 10 and the database 1.
2 are installed, but they may be installed in the municipality (service coordination team) A or the social welfare council C.

In the above structure, the database 12 stores the following information. (1) Information on service provision information This is information on the number of staff and the number of facilities at each service provider that provides support services to persons requiring assistance, and is input from the terminal for providers installed in each service provider. It (2) Information about the person requiring assistance This is information indicating the degree of independence of the person requiring assistance, the status of activities of daily living, the status of the caregiver, etc., and is input from the reception terminal based on the intake described later. (3) Contents of assistance plan This is information indicating the type and amount of services to be provided to persons requiring assistance, and is created by the server 10. (4) Contents of Schedule This is information indicating the schedule of providing support services to persons requiring assistance, and is created by the server 10 based on the above assistance plan. (5) Implementation information and observation information The implementation status of the support service and information obtained by observing the person requiring assistance when performing the support service, which is input from the provider terminal after the implementation of the support service.

The operation of the information processing system for the home care service of this embodiment will be described below with reference to the flow chart shown in FIG. This flowchart shows the process of case management by this information processing system, and it is assumed that the information on the service providing capability has already been accumulated in the database 12 before entering this process. The service provision capability is determined by the number of staff and the number of facilities in each service institution, and in this embodiment, information about the number of staff and the number of facilities is used as a provider terminal installed in each service institution. Input from the computer 18, 20, 30, or 40, and is sent to the server 10 via a communication line such as LAN 80 or WAN 90 and stored in the database 12.
As a result, the latest information regarding the ability to provide various support services is easily accumulated in the database 12.

The care consultation is accepted by the home care support center B and the home care consultation coordinator F, and intake is performed (step S10 in FIG. 3). Here, intake is a general understanding of the difficulties and needs in social life of persons requiring assistance in case management assistance, and the contents of the case management assistance are explained easily and in detail. Acknowledging whether to receive a contract or making a contract. Through this intake, information about the person requiring assistance such as the degree of independence of the person requiring assistance, the situation of activities of daily living, the situation of the caregiver, and the like can be obtained. The information about the person requiring assistance is input from the computer 16 or the like as a reception terminal, sent to the server 10 via the LAN 80, and stored in the database 12 (see FIG. 1). Here, for basic resident information such as address, name, blood type, and health classification, instead of inputting the information obtained by intake from the reception terminal, the basic resident information of the municipality targeted by the system in FIG. 2 is used. It is also possible to store the data in the database 12 in advance and extract the information for the person requiring assistance from the database 12. Although the reception terminal is installed only in the home care support center B in this embodiment, the reception terminal may be installed in another institution and connected to the server 10 by the WAN 90.

When the information regarding the person requiring assistance is accumulated in the database 12 as described above, this information and the information regarding the service providing ability already accumulated are used to
A support plan and a schedule for providing support services are created for the persons requiring assistance. The municipalities targeted by the system of FIG. 2 usually have about 1 to 2 managers for home-care services, and the assistance plan and schedule are created by the server 10 under the management of this manager.

That is, first, the server 10 operates based on a predetermined program to create a support plan for the person requiring assistance using the above-mentioned information regarding the person requiring assistance (step S12). For the purpose of creating this assistance plan, it is mainly based on information on four items: the degree of independence in daily life, the status of caregivers, the status of activities of daily living (ADL), and the mental status (mainly the degree of dementia). ,
Quantitative evaluation (assessment) of the need for support services for persons requiring support. Here, each of the four items has the following small items. In other words, the degree of independence in daily life includes small items such as the rank of the degree of independence in daily life (whether or not being able to stand independently, whether or not being bedridden), and the period during which it is not possible to stand independently. There are small items such as living separately with the primary caregiver, and the health status of the primary caregiver. The activities of daily living (ADL) include walking, climbing stairs, putting on and taking off clothes, eating, excreting, bathing, etc. There is a small item called the level of movement ability.
There are small items based on the criteria of the Ministry of Health and Welfare regarding the degree of dementia (for example, housework / personal arrangement, interest / motivation / interaction, conversation, name / memory, etc.). In the information processing system of the present embodiment, the items used for evaluation and the weighting of each item can be independently selected for each type of service (for example, home help service, day service, visiting bath service, etc.). Has become. At this time, weighting for items used for evaluation (evaluation items) can be independently selected not only for large items such as the above items 1 to 2, but also for small items within each large item. For example, in order to determine the service amount of home help, the first and third items of ADL are each given a predetermined weight and used for evaluation, and in determining the service amount of the de-service, AD is used.
It is possible to make a selection such that the 10th and 11th items of L and the 1st and 3rd items of the living environment are each given a predetermined weight and used for evaluation.

When the information processing system is actually operated, evaluation items are selected and weighting is set based on the experience of case management up to now, and the result is input to the information processing system as an initial value. To be done. After that, based on the operational experience of this information processing system, improvements will be made in the selection of evaluation items and the setting of weighting. In the past, the preparation of assistance plans relied on the experience and intuition of social workers and public health nurses as case managers, but in this information processing system, information corresponding to such experience and intuition was selected as the evaluation item above. And a weighting setting. Therefore, by using this information processing system, even a person who does not have experience or knowledge of case management can appropriately perform the assessment of the necessity of the support service for the person requiring assistance.

Based on the results of the assessments obtained as described above, the type and amount of support services to be provided to the target persons requiring assistance (for example, bathing services twice a week). Is determined. With this, the aid plan was created, but after that, the aid plan can be fine-tuned if necessary. When the aid plan is completed, the approval of the aid is obtained from the family members of the people requiring assistance. At this time, the assistance plan and the consent form are output from the printer 14 in a predetermined format.

Next, the support service is scheduled based on the assistance plan created as described above (step S14). This is also performed by the server 10 operating based on a predetermined program. At this time, the information about the provider ability accumulated in the database 12 from the provider terminal via the LAN 80 or the WAN 90 is used, and the service providing ability based on this information and the service amount required by the assistance plan are taken into consideration. , The support service is scheduled to satisfy the following two requirements. That is, when the support service is executed on a cycle of one week, (1) the support dates of the same type should be distributed to each person requiring support within one week as much as possible. (2) Try to average the total amount of daily support provided for each support service as much as possible throughout the week.

In the present embodiment, in order to satisfy the above two requirements, the allocation of one type of support service within one week of the implementation day is patterned in advance and registered, and each of the required items is sequentially performed according to this registration pattern. Allocate support dates for support services to supporters. FIG. 4 shows an example of such a registration pattern. As can be seen from FIG. 4, in the registered patterns A5 to E1, the service implementation dates are dispersed within one week (the circle indicates the implementation date), and the pattern A
When the registered patterns are sequentially selected from i to Di (i = 5, 4, ..., 1), the total number of executions on each day of the week (excluding Sunday and Saturday) becomes almost the same. Is configured. For example, regarding bathing service, one person in need of protection is P1 who is 5 times a week, one person is in P2 that is three times a week, two people are in P2 and P3, and one person is required to be held twice a week. If there are 3 people of P4, P5, P5, and 1 person of needing support person once a week is P6, using the registration pattern in FIG. 4, the bathing service is provided to the needing people P1 to P6. As the day, patterns A5, A3, B3, A2, B
The implementation dates of 2, C2, and A1 are assigned in order.
In this case, the total number of implementations from Monday to Friday is:
4 times, 3 times, 4 times, 3 times, 4 times, averaged. After the date of implementation of the support service is allocated in this way, the name of the person who implements the support service (service provider) is input, and the service provision schedule table is completed. The schedule table is output from the printer 14 and stored in the database 12.

The service provider implements the support service according to the schedule table (step S16). At this time, instead of referring to the schedule table output from the printer 14, it is also possible to refer to the database 12 via the LAN 80 or the WAN 90 from the provider terminal in the service providing organization. By thus accessing from the terminal, the latest schedule table stored in the database can be referred to, so that when the schedule is changed, this can be immediately known.

After the implementation of the support service, information indicating the implementation status (hereinafter referred to as "implementation information") is input from the provider terminal in the service providing organization, and the database 1
Stored in 2. In addition, information obtained by observing the person requiring support when the support service is implemented (hereinafter referred to as “observation information”, for example, the body temperature and blood pressure of the person requiring support) is also stored in the database 12 in the same manner. To be done. When the observation information is stored in the database 12, the service providers of other organizations other than the service provider storing the observation information can immediately use the observation information. Therefore, for example, when the nurse dispatched from the visiting nursing station J measures the body temperature of the person requiring assistance and it is higher than normal temperature, the home helper dispatched from the Council of Social Welfare C is sent from the terminal for the provider. It is possible to access the database 12 to know the fact and to cancel the bathing service on that day.

Thereafter, the service is continuously provided to the person requiring assistance based on the above aid plan and schedule, and the implementation information and the observation information are accumulated in the database 12. During this period, the daily activities of the person requiring assistance are provided. Necessary service contents (needs) may change due to changes in ability and social conditions. Such changes can be made, for example, in the database 1
It can be known from the observation information accumulated in No. 2, and based on this change, whether the re-assessment is necessary or not is judged by the manager or the like (step S20). If it is determined that re-assessment is necessary, return to step S12,
The assessment is carried out again and the aid plan is re-created.
A schedule will be prepared based on the new assistance plan. After that, support services will be implemented based on the new schedule.

As can be seen from the above, according to this embodiment,
All information related to home care services, such as information on service provision capabilities, information on persons requiring assistance, assistance plans and schedules created based on those information, implementation information on assistance services, and observation information on persons requiring assistance. Are centrally managed by the database 12. Therefore, the latest information necessary for providing home-care services can be fully used. Moreover, since the database server 10 is connected via the LAN 80 or the WAN 90 to a computer as a window or a terminal for a provider installed in each institution, the latest information can be easily stored and easily used. Further, since the assistance plan and the service provision schedule are automatically created, it is possible to evaluate the necessity of the support service and determine the service content to be provided without requiring a special skilled person.

[0029]

According to the present invention, various kinds of information related to home care services are accumulated and centrally managed via a communication line, and the latest information can be used easily and sufficiently. As a result, it becomes possible to provide an appropriate and sufficient support service to persons requiring assistance. In addition, since the assistance plan and service provision schedule are automatically created based on such centrally managed information, it is possible to evaluate the need for support services without the need for special technicians. It is possible to determine the service content to be provided.

[Brief description of drawings]

FIG. 1 is a diagram showing a configuration of an information processing system for home-care service, which is an embodiment of the present invention.

FIG. 2 is a diagram showing the configuration of a home-care system centered on a home-care support center.

FIG. 3 is a flowchart showing a process of case management by the information processing system for home care service according to the embodiment.

FIG. 4 is a diagram showing a registration pattern for scheduling support service provision.

[Explanation of symbols]

 10 ... Database server 12 ... Magnetic disk device (database) 16 ... Computer (reception terminal) 18 ... Computer (provider terminal) 20, 30, 40 ... Computer (provider terminal) 80 ... Local area network (LAN) 90… Wide area network (WAN)

Claims (4)

[Claims] 1. A system for processing information related to a support service for a person requiring support at home, which comprises: a) information storage means for storing information related to the support service; and b) the support. A terminal device for a provider arranged in a service providing institution, c) a terminal device for reception arranged in an institution for accepting consultation regarding the care of the person requiring assistance, and d) a terminal device for reception and a terminal device for provider And a communication line that connects the information storage unit with the information storage unit, e) Information about the provision capability of the support service is taken from the terminal device for the provider, transferred to the information storage unit through the communication line, and stored in the information storage unit. Information collecting means, f) information about the person requiring assistance obtained by the consultation is fetched from the reception terminal device, and transferred to the information storing means by a communication line. And (g) an information gathering means for the required persons to be accumulated in the information accumulating means, and g) the necessity degree of the assistance service for the required persons is evaluated based on the information about the required persons accumulated in the information accumulating means, and the result of the evaluation. Provided service determining means for determining the type and amount of the support service to be provided to the person requiring assistance based on the above, and h) information regarding the providing ability of the support service accumulated in the information accumulating means and the providing service determining means. Based on the type and amount of support services provided, determine the schedule of providing support services to the person requiring assistance,
Scheduling means for accumulating information indicating the schedule in the information accumulating means, and i) information for transferring the information accumulated in the information accumulating means to the provider terminal device through the communication line and displaying the information on the provider terminal device. Providing means, and j) information indicating the implementation status of the support service provided based on the schedule and the observation result of the person requiring assistance when the support service is implemented from the terminal device for the provider, and by the communication line. Transfer to information storage means,
An information processing system for home-based care service, comprising: implementation observation information collection means to be accumulated in the information accumulation means. 2. The information processing system for home-care service according to claim 1, wherein the providing service determining means is at least the degree of independence of the person requiring assistance, the situation of activities of daily living, the degree of dementia, And an information processing system for a home-care service, which evaluates the necessity of a support service for the person requiring assistance based on the situation of the caregiver. 3. The information processing system for home-care service according to claim 1 or 2, wherein the scheduling means distributes days when the same kind of support service is provided to the person requiring assistance. An information processing system for a home care service, characterized in that the day on which the support service is carried out is determined so that the total amount of provision for one day for each support service is averaged. 4. An information storage unit for accumulating information related to a support service for a person requiring support at home, a terminal device for a provider arranged at an organization providing the support service, and the person requiring support. Information related to the support service by using a reception terminal device arranged in an institution that receives consultation regarding nursing care, and a communication line that connects the reception terminal device, the provider terminal device, and the information storage means. In the information processing method for processing, a) a first step of fetching information regarding the provision capability of the support service from the terminal device for the provider, transferring it to the information storing means via the communication line, and storing it in the information storing means; and b) The information about the person requiring assistance obtained by the consultation is fetched from the reception terminal device, transferred to the information storage means through the communication line, and the information storage means. The so accumulated 2
Step, and c) Evaluating the necessity of the support service for the person requiring assistance based on the information about the person requiring assistance accumulated in the information storage means, and providing the assistance to the person requiring assistance based on the result of the evaluation. A third step of determining the type and quantity of the service, and d) the above-mentioned person requiring assistance based on the information about the ability to provide the support service stored in the information storage means and the type and the amount of the support service determined in the third step. A fourth step of deciding a schedule for providing a support service to the user and accumulating information indicating the schedule in the information accumulating means; and e) providing the information indicating the schedule accumulated in the information accumulating means to the terminal for the provider through the communication line. Transfer to the device,
The fifth step of displaying on the terminal device for the provider, and f) information indicating the implementation status of the support service provided based on the schedule and the observation result of the support required person when the support service is provided, Captured from the terminal device for use, transferred to the information storage means via the communication line,
A sixth step of accumulating in an information accumulating means, and an information processing method for a home care service.