JP2016191969A - Guide support system, guide support method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a guide support system that can efficiently make an optimum matching between a traveller and a guide.SOLUTION: A guide support system 1 includes: a calender display part 11 displaying traveller information that a traveller has registered, on a calender P; and a guide matching part 12 that matches the traveller and a guide who has applied, by receiving selection of the traveller information on the calender P and application by the guide.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a guide support system, a guide support method, and a program for realizing the guide support system for supporting matching between a traveler and a guide.

  In recent years, with the diversification of tourist needs, it has become important to provide optimal tourist information that meets the needs of travelers. As a method for providing such information, for example, in Patent Document 1, the travel information providing server accepts input of schedule information and provides the travel destination information related to the schedule information and the destination to the user as travel information. Travel guide systems are known. Japanese Patent Application Laid-Open No. 2004-228620 discloses that a guide arranges reservations for a moving means necessary for a travel person to travel to a travel destination of a travel applicant with reference to a travel information database.

  Providing such tourist information is useful for travelers who are familiar with the language of the travel destination, but is not sufficient for foreign tourists who are unfamiliar with the language of the travel destination. For this reason, foreign tourists can often use a local guide who can talk in a language spoken by the traveler and is familiar with travel destination information.

  When a traveler from a foreign country requests a tourist guide from the local guide of the travel destination, generally, the traveler finds the guide that the local guide has posted for the traveler on the Internet website, etc. You need to contact the guide yourself.

JP 2012-208878 A JP2011-191997

  However, in the conventional matching method between a traveler and a guide, the search ability is limited because the traveler searches for the guide by looking at information posted on the homepage or the like by the guide. In particular, foreign tourists were unfamiliar with the geography and traffic of the travel destination, and it was difficult to find the best guide.

  In addition, guides may be able to respond to tourist guides depending on the language spoken by the traveler, member composition, preferences, etc., and may be difficult to deal with. There was little room to choose a traveler and it was not very convenient for guides.

  An object of the present invention is to provide a guide support system capable of efficiently and optimally matching a traveler and a guide.

  In order to achieve the above object, a guide support system according to one aspect of the present invention includes a calendar display unit that displays traveler information registered by a traveler on a calendar, and the traveler information displayed on the calendar. A guide matching unit is provided for matching the applied guide with the traveler by selecting and applying.

  In order to achieve the above object, a guide support method according to one aspect of the present invention includes a traveler information registration step in which a traveler registers traveler information, and a calendar display step in which the traveler information is displayed on a calendar. And a guide matching step of matching the applied guide with the traveler when the guide selects the traveler information displayed on the calendar and applies.

  Furthermore, in order to achieve the above object, a program according to one aspect of the present invention includes a traveler information registration step in which a traveler registers traveler information on a computer, and a calendar display step in which the traveler information is displayed on a calendar. Then, when the guide selects the traveler information displayed on the calendar and performs the application work, a guide matching step for matching the applied guide with the traveler is executed.

  As described above, according to the configuration of the present invention, it is possible to provide a guide support system that can efficiently and optimally match between a traveler and a guide.

It is a block diagram which shows the whole structure of a guide assistance system. It is a figure which shows an example of a calendar display typically. It is a figure which shows an example of the traveler information page displayed when the desired traveler is selected from a calendar. It is a block diagram which shows the detailed structure of a guide assistance system. It is a flow which shows an example of operation | movement of a guide assistance system. It is a figure which shows an example of a structure of a computer.

  Hereinafter, a guide support system, a guide support method, and a program according to an embodiment of the present invention will be described with reference to FIGS.

  FIG. 1 is a diagram showing an overall configuration of a guide support system 1 according to an embodiment of the present invention. The guide support system 1 displays the traveler information input by the traveler on the calendar, and when the guide selects and assigns a desired traveler based on the traveler information displayed on the calendar (application work). A system for matching a guide with a traveler selected by the guide.

  In the guide support system 1, traveler information input by the traveler to the input terminal 2 such as a personal computer is input. Examples of the traveler information include a traveler's name, sex, language, number composition, preference, travel destination, schedule, and the like. That is, the traveler information includes traveler attribute information related to the traveler attributes and travel information including the travel destination and the schedule.

  The guide support system 1 displays the traveler information input from the traveler input terminal 2 on a calendar. That is, the guide support system 1 displays the traveler information of each traveler for each date in the calendar. The calendar is displayed, for example, on a homepage on the Internet so that the guide can be confirmed by the input terminal 3 such as a personal computer.

  The guide support system 1 matches a guide and a traveler when the guide selects a desired traveler from the traveler information displayed on the calendar by the input terminal 3 and assigns the desired traveler. .

  Specifically, the guide support system 1 includes a calendar display unit 11 and a guide matching unit 12. The calendar display unit 11 displays the traveler information input from the traveler input terminal 2 on a calendar. The guide matching unit 12 matches the guide and the traveler when the guide selects a desired traveler from the traveler information displayed on the calendar and assigns it to the traveler.

  FIG. 2 shows an example of the calendar P displayed by the calendar display unit 11 of the guide support system 1. In this calendar P, when the traveler applies for a guide request (when the traveler information is input), the traveler information input by the traveler is displayed for each date. In FIG. 2, each column corresponding to each date is a traveler information display area Q indicating the traveler information of each traveler.

  In each traveler information display area Q of the calendar P, for example, the name of the representative of the traveler (indicated by symbol S in FIG. 2), the sex of the traveler (indicated by symbol T in FIG. 2), traveler Travel, such as the language spoken (indicated by the symbol U in FIG. 2), the number of travelers (indicated by the symbol V in FIG. 2), the presence or absence of children in the traveler (indicated by the symbol W in FIG. 2), etc. The traveler information entered by the traveler is displayed. In addition to this, as tourist information to be displayed in the tourist information display area Q, for example, travel information such as travel destinations, whether it is possible to provide tourist guidance on a fixed route, whether guidance in English is possible, cancellation Whether it has become.

  When the guide finds traveler information that meets the conditions by looking at the calendar P displayed on the input terminal 3, the guide is described in the traveler information display area Q in which the traveler information is displayed. Select the name of the representative of the traveler. Thereby, the traveler information page (FIG. 3) in which the traveler information of the traveler is displayed in detail is displayed on the input terminal 3. The traveler information page has a traveler detailed information display column X and a guide assignment application column Y. When the guide wants to accept the tourist information of the traveler, the guide and the traveler are matched by the guide matching unit 12 by pressing the assign button Z displayed in the assignment application field Y of the traveler information page. Is done.

  Thus, the traveler information input by the traveler can be displayed on the calendar in an easy-to-view manner, and the guide can easily select from the calendar a traveler with a schedule that is convenient for him / her and conditions suitable for him / her. Therefore, efficient and optimal matching can be performed between a traveler and a guide.

  Next, a more specific configuration of the guide support system 1 will be described in detail with reference to FIG. FIG. 4 is a block diagram specifically showing the configuration of the guide support system 1 according to the embodiment of the present invention.

  The guide support system 1 is configured by, for example, a server connected to the Internet or the like. The guide support system 1 includes a calendar display unit 11, a guide matching unit 12, a communication unit 13, a traveler information input unit 14, and a storage unit 15.

  The communication unit 13 transmits / receives data to / from the input terminals 2 and 3 via the Internet. Specifically, the communication unit 13 receives information input from the input terminals 2 and 3 as input data, while matching data for displaying a calendar on the input terminals 2 and 3 and matching between a traveler and a guide. The result is transmitted to the input terminals 2 and 3.

  The traveler information input unit 14 receives an input of traveler information by a traveler. That is, the traveler information input unit 14 displays a traveler information input form on the traveler input terminal 2 via the Internet, and stores the contents input in the traveler information input form in the storage unit 15 described later. Let

  The storage unit 15 stores the traveler information input to the traveler information input unit 14. The storage unit 15 is configured to be able to store a plurality of pieces of traveler information input from a plurality of input terminals 2. The traveler information stored in the storage unit 15 is displayed on the calendar by a traveler information display unit 22 described later of the calendar display unit 11.

  The calendar display unit 11 includes a date display unit 21 and a traveler information display unit 22. The date display unit 21 displays a list of calendar dates. For example, the date display unit 21 may be configured to display the dates for one month at a time, or may be configured to display the dates every two weeks or every week.

  The traveler information display unit 22 displays the traveler information stored in the storage unit 15 in each date column of the calendar displayed by the date display unit 21. The traveler information display unit 22 is configured to display each information included in the traveler information as an icon based on the traveler information stored in the storage unit 15.

  Specifically, as shown in FIG. 2, the traveler information display unit 22 displays each piece of information included in the traveler information as an icon in a traveler information display area Q provided corresponding to each date on the calendar P. (Symbol S to W in FIG. 2). Information displayed as icons includes, for example, traveler attribute information such as the gender of the traveler, the language spoken by the traveler, the number of travelers, the presence or absence of children in the traveler, travel information such as the destination, and fixed This is information such as whether or not it is possible to provide tourist information on the route, whether or not English guidance is possible, and whether or not it has been canceled. Further, the traveler information display unit 22 displays the name of the traveler representative (symbol S in FIG. 2) included in the traveler information on the calendar P. The traveler information display unit 22 may display information other than the above information on the calendar P as long as the information is included in the traveler information.

  In the present embodiment, the traveler information display unit 22 displays a page (traveler information page) that displays detailed traveler information of each traveler in the representative name of the traveler displayed on the calendar P. A link to display is pasted. Therefore, the detailed traveler information of the traveler can be browsed by clicking the representative name of the traveler displayed on the calendar. Further, as described above, the traveler information page is also provided with a sign button Z for the guide to assign the traveler, so that the guide can easily click on the representative name of the traveler. It becomes possible to make assignments.

  In addition, the traveler information display unit 22 displays a traveler information display in which the traveler information of the traveler is displayed when matching between the traveler displayed in the traveler information display area Q and the guide is completed. The display color of area Q is changed. The display color of the traveler information display area Q can be changed when no other guide is assigned, when multiple guides are assigned on the same day, or when canceled due to the circumstances of the traveler. May be.

  As shown in FIG. 4, the guide matching unit 12 includes a guide input receiving unit 31, a matching unit 32, and a result output unit 33 (notification unit). The guide input receiving unit 31 receives information input from the guide input terminal 3 via the communication unit 13. Specifically, the guide input receiving unit 31 receives an input when the guide selects and assigns a desired traveler from a calendar displayed on the input terminal 3. The guide is assigned on the traveler information page that is displayed when one of the traveler information displayed on the calendar is selected (FIG. 3).

  The matching unit 32 matches the guide with the traveler assigned by the guide input reception unit 31. That is, the matching unit 32 associates the guide with the traveler selected by the guide.

  The result output unit 33 generates data for outputting the matching result for the guide and traveler matched by the matching unit 32. Specifically, the result output unit 33 generates result data to be transmitted by e-mail or the like to the guide and the traveler matched by the matching unit 32, and the traveler and the guide are transmitted via the communication unit 13. The matching result is transmitted to the input terminals 2 and 3.

  In the present embodiment, the result output unit 33 sends the matching result to the traveler and guide input terminals 2 and 3 by e-mail. It may be displayed. Further, the result may be notified by, for example, a document without providing the result output unit 33. Furthermore, the target notified by the result output unit 33 may be either the traveler or the guide input terminal 2 or 3.

  Next, operation | movement of the guide assistance system 1 which concerns on embodiment of this invention is demonstrated using FIG. FIG. 5 is a flowchart showing the operation of the guide support system 1. In the following description, FIGS. 1 and 4 are referred to as appropriate. In this embodiment, the guide support method is implemented by operating the guide support system 1. Therefore, the description of the guide support method in the present embodiment is replaced with the following description of the operation of the guide support system 1.

  First, in the guide support system 1, the traveler information input by the traveler via the input terminal 2 is registered in the storage unit 15 by the traveler information input unit 14 (step S1). The traveler information registered in the storage unit 15 is displayed on the calendar by the traveler information display unit 22 of the calendar display unit 11 (step S2). At this time, the date of the calendar is displayed by the date display unit 21.

  Next, when the guide input accepting unit 31 selects and assigns a desired traveler from the calendar (YES in step S3), the matching unit 32 assigns the guide and the traveler to which the guide is assigned. Are matched (step S4). On the other hand, when the guide does not assign the traveler by the guide input reception unit 31 (NO in step S3), the guide input reception unit 31 waits until the guide assigns the traveler.

  When the matching unit 32 matches the guide and the traveler, the result output unit 33 generates result data based on the result. The result data is transmitted as a matching result to the traveler and guide input terminals 2 and 3 via the communication unit 13 (step S5). Thereafter, this flow is ended (End). The destination to which the result data is transmitted may be either the traveler or the guide input terminal 2 or 3.

  Here, the step S1 in which the traveler registers the traveler information corresponds to the traveler information registration step, and the step S2 in which the traveler information is displayed on the calendar corresponds to the calendar display step. When the guide selects and assigns the traveler information displayed on the calendar, step S4 for matching the applied guide with the traveler corresponds to the guide matching step. Step S5 for transmitting the result to the matched guide and traveler corresponds to the notification step.

  According to the configuration of the present embodiment, the traveler information input by the traveler can be displayed on the calendar in an easy-to-see manner, and the guide can easily find a suitable traveler by looking at the calendar. . Thereby, efficient and optimal matching can be performed between a guide and a traveler.

  The program in the embodiment of the present invention may be a program that causes a computer to execute steps S1 to S5 shown in FIG. By installing and executing this program on a computer, the guide support system and the guide support method in the present embodiment can be realized. In this case, a CPU (Central Processing Unit) of the computer functions as a calendar display unit 11, a guide matching unit 12, a communication unit 13, and a traveler information input unit 14 to perform processing.

  In the present embodiment, the calendar display unit 11, the guide matching unit 12, and the traveler information input unit 14 store the data files constituting them in a storage device such as a hard disk provided in the computer, or This is realized by mounting the recording medium storing the data file on a reading device connected to the computer.

  Here, a computer that realizes the guide support system by executing the program according to the present embodiment will be described with reference to FIG. FIG. 6 is a block diagram illustrating an example of a computer that implements the guide support system according to the embodiment of the present invention.

  As shown in FIG. 6, the computer 110 includes a CPU 111, a main memory 112, a storage device 113, an input interface 114, a display controller 115, a data reader / writer 116, and a communication interface 117. These units are connected to each other via a bus 121 so that data communication is possible.

  The CPU 111 performs various calculations by expanding the program (code) in the present embodiment stored in the storage device 113 in the main memory 112 and executing them in a predetermined order. The main memory 112 is typically a volatile storage device such as a DRAM (Dynamic Random Access Memory). In addition, the program in the present embodiment is provided in a state of being stored in the computer-readable recording medium 120. Note that the program in the present embodiment may be distributed on the Internet connected via the communication interface 117.

  Specific examples of the storage device 113 include a hard disk drive and a semiconductor storage device such as a flash memory. The input interface 114 mediates data transmission between the CPU 111 and an input device 118 such as a keyboard and a mouse. The display controller 115 is connected to the display device 119 and controls display on the display device 119.

  The data reader / writer 116 mediates data transmission between the CPU 111 and the recording medium 120, and reads a program from the recording medium 120 and writes a processing result in the computer 110 to the recording medium 120. The communication interface 117 mediates data transmission between the CPU 111 and another computer.

  Specific examples of the recording medium 120 include general-purpose semiconductor storage devices such as CF (Compact Flash (registered trademark)) and SD (Secure Digital), magnetic storage media such as a flexible disk, or CD- An optical storage medium such as ROM (Compact Disk Read Only Memory) may be used.

  The present invention can be used in a guide support system for matching a traveler and a guide.

1 Guide support system 11 Calendar display unit 12 Guide matching unit 33 Result output unit (notification unit)
P Calendar

Claims (15)

A calendar display for displaying the traveler information registered by the traveler on the calendar;
A guide support system, comprising: a guide matching unit that matches an applied guide and the traveler by selecting and applying the traveler information displayed on the calendar. The guide support system according to claim 1,
The guide matching unit includes a notification unit that notifies a matching result to at least one of the matched guide and the traveler. The guide support system according to claim 1 or 2,
The said calendar display part is a guide assistance system which changes the color of the part by which the traveler information of the traveler who matched the guide on a calendar is displayed after the said guide matching part matched. The guide support system according to any one of claims 1 to 3,
The said traveler information is a guide assistance system which has traveler attribute information including the information regarding a traveler's attribute, and travel information including a travel destination and a schedule. The guide support system according to any one of claims 1 to 4,
The said traveler information is a guide assistance system displayed on the said calendar with the icon according to information. A traveler information registration step in which a traveler registers traveler information;
A calendar display step for displaying the traveler information on a calendar;
A guide support method, comprising: a guide matching step for matching the applied guide with the traveler when the guide selects the traveler information displayed on the calendar and applies. The guide support method according to claim 6,
A guide support method further comprising a notification step of notifying a matching result to at least one of the matched guide and a traveler. The guide support method according to claim 6 or 7,
In the calendar display step, after matching is performed in the guide matching step, a color of a portion where traveler information of a traveler matched with the guide is displayed on the calendar is changed. The guide support method according to any one of claims 6 to 8,
The guide information support method, wherein the traveler information includes traveler attribute information including information on the attributes of the traveler and travel information including a travel destination and a schedule. The guide support method according to any one of claims 6 to 9,
The traveler information is displayed on the calendar with an icon corresponding to the information. On the computer,
A traveler information registration step in which a traveler registers traveler information;
A calendar display step for displaying the traveler information on a calendar;
A program for executing a guide matching step for matching an applied guide with the traveler when the guide selects the traveler information displayed on the calendar and applies. The program according to claim 11,
A program further comprising a notification step of notifying the matching result to at least one of the matched guide and the traveler. The program according to claim 11 or 12,
In the calendar display step, after matching is performed in the guide matching step, a color of a portion where traveler information of a traveler matching a guide is displayed on the calendar is changed. The program according to any one of claims 11 to 13,
The said traveler information is a program which has traveler attribute information including the information regarding a traveler's attribute, and travel information including a travel destination and a schedule. The program according to any one of claims 11 to 14,
The traveler information is displayed on the calendar with an icon corresponding to the information.

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