JP7089255B2 - Tourist guide provision system and tourist guide provision method - Google Patents

Description

The present invention relates to a tourist guide providing system and a tourist guide providing method.

For example, Patent Document 1 describes a participant's mobile communication terminal for being carried by a group travel participant, an administrator's communication terminal operated by a group travel administrator, the participant's mobile communication terminal, and the above. A connection function for making a communication connection with an administrator communication terminal and a distribution function for distributing content to one or more arbitrary participant mobile communication terminals based on the control of the administrator communication terminal. A group travel information management system characterized by having a service device and a group travel information management system is disclosed.

Further, Patent Document 2 is a travel assist method using a private network by ad hoc communication established between a plurality of mobile terminals owned by a group tourist and a tour operator, and is a voice translation that operates stand-alone. The process of selectively executing the function, the gathering status confirmation function, the earphone guide function, the emergency notification function, and the real-time action confirmation function on the screen of the mobile terminal, and from the group traveler or the tour operator. Executes at least one of the voice translation function, the gathering status confirmation function, the earphone guide function, the emergency call function, and the real-time action confirmation function that operate standalone based on the input of. A travel assist method characterized by having a step and a travel assist method is disclosed.

Japanese Unexamined Patent Publication No. 2005-346428 Japanese Unexamined Patent Publication No. 2014-92942

An object of the present invention is to provide a tourist guide providing system that provides tourist guides more efficiently.

The tourist guide providing system according to the present invention has a guide provider terminal operated by a guide provider that provides a tourist guide, and a tourist guide management device that manages the provided tourist guide. It has an identification information generation unit that generates identification information that associates the tourist guide with the tourist guide applicant, and a transmission unit that transmits the identification information generated by the identification information generation unit to the terminal of the tourist guide applicant. The guide provider terminal has a reading unit that reads the identification information presented by the tourist guide applicant, and a notification unit that notifies the tourist guide management device of the identification information read by the reading unit. The tourist guide management device further includes a payment determination unit that determines payment to the guide provider based on the identification information notified by the notification unit.

Preferably, the guide provider terminal is used as a tourist guide applicant terminal for using a file specifying unit for specifying the displayed tourist guide material and a file specified by the file specifying unit for the tourist guide applicant. It also has a synchronization unit to synchronize.

Preferably, when the management device receives an application for a tourist guide registered by the guide provider, the guide provider and the guide applicant send a message based on a predetermined timing based on the tourist guide start date and time. To the chat room opening section that allows connection to the chat room that sends and receives messages, and to the chat room that is permitted access by the chat room opening section based on the default timing based on the tourist guide end date and time. It also has a chat room closure that prohibits connections.

Preferably, the identification information generation unit associates the tourist guide with the guide applicant based only on the tourist guide applicant's e-mail address, and the transmission unit is based on the e-mail address. The identification information generated by the tourist guide is sent to the terminal of the tourist guide applicant.

Preferably, in a chat room to which connection is permitted by the chat room opening unit, a log collecting unit that collects a history of transmitted / received messages and a tourist guide that collects messages collected by the log collecting unit. It also has a log analysis unit that analyzes data based on the time inside, the place visited by the tourist guide, the message content in the tourist guide, and the weather in the tourist guide.

In the method of providing a tourist guide according to the present invention, the tourist guide management device that manages the provided tourist guide has a registration step of registering a tourist guide plan provided by the guide provider, and the tourist guide management device has said registration. The application step that completes the application to the tourist guide registered by the step by receiving the email address of the tourist guide applicant, the tourist guide that the tourist guide management device has completed the application by the application step, and the tourist guide application An identification information generation step for generating identification information associated with a person, a transmission step for the tourist guide management device to transmit the identification information generated by the identification information generation step to a terminal of a tourist guide applicant, and the guide provision. The tourist guide management device reads the reading step in which the guide provider terminal operated by the person reads the identification information presented by the tourist guide applicant and the identification information read by the guide provider terminal in the reading step. The tourist guide management device has a notification step for notifying the guide, and a payment determination step for determining payment to the guide provider based on the identification information notified by the notification step.

According to the present invention, a tourist guide can be provided more efficiently.

It is a figure which illustrates the hardware configuration of the tourist guide providing system 1. It is a figure which illustrates the functional structure of the tourist guide management device 3. It is a figure which illustrates the functional structure of the guide provider terminal 5. It is a flowchart explaining the settlement decision process (S10). It is a flowchart explaining the chat room log collection process (S20). It is a figure explaining the tourist guide information held in the tourist guide DB 600. (A) is a diagram illustrating a chat room table, and (b) is an example of a message display screen in a chat room.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a diagram illustrating the system configuration of the tourist guide providing system 1.
As illustrated in FIG. 1, the tourist guide providing system 1 includes a tourist guide management device 3, a guide provider terminal 5, and a tourist guide applicant terminal 7.
The tourist guide management device 3 is a computer terminal. The tourist guide management device 3 accepts and manages the registration of the tourist guide plan by the guide provider. The tourist guide in this example is for the area where tourists are accepted to guide the program unique to the local area, and the participants gather at the site and dissolve at the site. The tourist guide is implemented by a guide provider who plans a tourist guide and registers it in the tourist guide management device 3. The tourist guide management device 3 manages a website that accepts tourist guide plans and applications for tourist guide plans. Then, the tourist guide management device 3 determines payment to the tourist guide provider according to whether or not the registered tourist guide is held.

The guide provider terminal 5 is a portable computer terminal operated by the guide provider. In this example, the guide provider terminal 5 is a smartphone, a tablet-type information terminal, or the like. The guide provider uses the guide provider terminal 5 to notify the tourist guide of the event, confirm the number of participants of the tourist guide applicant, browse the guide materials, and send and receive messages with the tourist guide applicant.
The tourist guide applicant terminal 7 is a portable computer terminal operated by the tourist guide applicant. In this example, the tourist guide applicant terminal 7 is a smartphone, a tablet-type information terminal, or the like. The tourist guide applicant uses the tourist guide applicant terminal 7 to present identification information indicating participation qualification, browse guide materials, and send / receive messages with the guide provider.
The tourist guide management device 3, the guide provider terminal 5, and the tourist guide applicant terminal 7 are connected to each other via a network.

FIG. 2 is a diagram illustrating the functional configuration of the tourist guide management device 3.
As illustrated in FIG. 2, the tourist guide management program 30 is installed in the tourist guide management device 3, and the tourist guide database 600 (tourist guide DB 600) is configured. The tourist guide DB 600 has a tourist guide table that holds tourist guide information, and a chat room table that holds information about a chat room in which the guide provider and the tourist guide applicant send and receive messages.
The tourist guide management program 30 includes a tourist guide registration unit 300, an application reception unit 302, an identification information generation unit 304, a transmission unit 306, a payment decision unit 308, a chat room generation unit 310, a chat room opening unit 312, and a chat room closing unit. It has a 314, a log collecting unit 316, and a log analysis unit 318. A part or all of this program may be realized by hardware such as an ASIC (Application Specific Integrated Circuit), or may be realized by borrowing a part of an OS (Operating System) function.

The tourist guide registration unit 300 accepts the tourist guide program planned by the guide provider and registers it in the tourist guide DB 600. Specifically, the tourist guide registration unit 300 is a website for registering a tourist guide program provided by the tourist guide management device 3, and information and a guide necessary for payment to the guide provider registered by the guide provider. Register in the tourist guide DB 600 in association with the tourist guide program registered by the provider.
The application reception unit 302 accepts applications for the tourist guide program by the tourist guide applicant. Specifically, the application reception unit 302 applies for a tourist guide based only on the e-mail address entered by the tourist guide applicant on the website for registering the application for the tourist guide provided by the tourist guide management device 3. Associate the person with the tourist guide you applied for. That is, the tourist guide applicant does not need to register personal information other than the e-mail address, and can easily apply for the tourist guide.
The identification information generation unit 304 generates identification information that associates the tourist guide with the tourist guide applicant. Specifically, the identification information generation unit 304 generates a two-dimensional code in which the applied tourist guide and the email address of the tourist guide applicant are associated with each other as identification information. More specifically, the identification information generation unit 304 includes at least the connection information to the tourist guide management device 3, the information for identifying the tourist guide, and the e-mail address of the tourist guide applicant in the two-dimensional code.

The transmission unit 306 transmits the identification information generated by the identification information generation unit 304 to the terminal of the tourist guide applicant.
The payment determination unit 308 determines payment to the guide provider who provided the tourist guide plan based on the identification information notified by the guide terminal 5. Specifically, when the two-dimensional code read by the guide terminal 5 is notified, the payment decision unit 308 considers that the tourist guide has been held and decides the payment. Further, the payment determination unit 308 determines the payment amount based on the number of people who participated in the tourist guide, that is, the number of two-dimensional codes that are different from each other.
The chat room generation unit 310 generates a chat room in which the guide provider and the tourist guide applicant send and receive messages. Further, the chat room generation unit 310 generates a URL indicating a link to the generated chat room. The guide provider and the tourist guide applicant can participate in the chat room by connecting to the generated URL.
When there is an application for a tourist guide plan registered by the guide provider, the chat room opening section 312 will be with the guide provider and the tourist guide applicant based on the predetermined timing based on the tourist guide start date and time. Allows connections to chat rooms where you can send and receive messages. Specifically, the chat room opening section 312 permits connection to the chat room several hours before the tourist guide start date and time.
The chat room closing section 314 prohibits connection to the chat room permitted to be accessed by the chat room opening section 312 based on a predetermined timing based on the scheduled end date and time of the tourist guide. Specifically, the chat room closing section 314 prohibits connection to the chat room several hours before the end date and time of the tourist guide.

In the chat room where the connection is permitted by the chat room opening unit 312, the log collecting unit 316 determines the time during the tourist guide of the sent / received message, the place visited by the tourist guide, the message content, and the weather during the tourist guide. To hold.
The log analysis unit 318 analyzes the marketing information collected by the log collection unit 316.

FIG. 3 is a diagram illustrating the functional configuration of the guide provider terminal 5.
As illustrated in FIG. 3, the guide program 50 is installed in the guide provider terminal 5. The guide program 50 has a reading unit 500, an event notification unit 502, a file identification unit 504, and a synchronization unit 506.
The reading unit 500 reads the identification information presented by the tourist guide applicant. Specifically, the two-dimensional code transmitted by the tourist guide management device 3 presented by the tourist guide applicant is read. In addition, the tourist guide provider confirms the participation of the guide applicant based on the two-dimensional code read by the reading unit 500.
The event notification unit 502 notifies the tourist guide management device 3 of the identification information read by the reading unit 500. Specifically, the event notification unit 502 connects to the tourist guide management device 3 based on the connection information to the tourist guide management device 3 included in the two-dimensional code. The holding notification unit 502 is an example of the notification unit according to the present invention.

The file specifying unit 504 specifies the material of the tourist guide displayed on the screen of the guide provider terminal 5.
The synchronization unit 506 synchronizes the file specified by the file identification unit 504 with the tourist guide applicant terminal 7 used by the tourist guide applicant. Specifically, the synchronization unit 506 synchronizes the file specified by the file identification unit 504 with the tourist guide applicant terminal 7 in the same state as in the guide provider terminal 5. That is, the same guide material and the same page viewed on the guide provider terminal 5 are displayed on the screen of the tourist guide applicant terminal 7 in a state of being open. As a result, the tourist guide applicant does not need to open the guide material file by himself, and the tourist guide provider can perform the guide efficiently.

FIG. 4 is a flowchart illustrating the settlement determination process (S10).
As illustrated in FIG. 4, in step 100 (S100), the guide provider registers the plan of the tourist guide on the page of the website provided by the tourist guide management device 3. The registered contents are at least the guide information, sightseeing place, sightseeing contents, and the date and time of the event. The tourist guide registration unit 300 of the tourist guide management device 3 accepts the tourist guide program and registers it in the tourist guide DB 600.
In step 105 (S105), the tourist guide applicant applies for the tourist guide program by registering his / her own e-mail address. All you have to do to apply is enter your email address.
In step 110 (S110), the application reception unit 302 of the tourist guide management device 3 accepts the application for the tourist guide by the tourist guide applicant.

In step 115 (S115), the identification information generation unit 304 of the tourist guide management device 3 includes the tourist guide applied by the tourist guide applicant, the e-mail address of the tourist guide applicant, and the connection information to the tourist guide management device 3. Generate a two-dimensional code including.
In step 120 (S120), the transmission unit 306 of the tourist guide management device 3 transmits the two-dimensional code generated by the identification information generation unit 304 to the tourist guide applicant based on the tourist guide applicant's e-mail address. ..
In step 125 (S125), on the day of the tourist guide, the tourist guide provider reads the two-dimensional code presented by the tourist guide applicant at the meeting place. Specifically, the reading unit 500 of the guide terminal 5 reads the two-dimensional code presented by the tourist guide applicant.

In step 130 (S130), the event notification unit 502 of the guide terminal 5 goes to the tourist guide management device 3 based on the connection information to the tourist guide management device 3 included in the two-dimensional code read by the reading unit 500. Connect and notify the holding of the tourist guide program.
In step 135 (S135), the payment decision unit 308 of the tourist guide management device 3 receives the information associated with the tourist guide and the e-mail address of the tourist guide applicant by the event notification unit 502. As a result, the payment decision unit 308 determines that the received tourist guide has been implemented, and decides to settle the payment to the registrant of the tourist guide plan, that is, the tourist guide provider.

FIG. 5 is a flowchart illustrating the chat room log collection process (S20).
As illustrated in FIG. 5, in step 200 (S200), the chat room opening unit 312 determines whether or not it is several hours before the start date and time of the tourist guide. The chat room log collection process (S20) shifts to S205 when it is several hours before the start date and time, and waits when it is not several hours before the start date and time.
In step 205 (S205), the chat room opening unit 312 permits the guide provider of the tourist guide and the applicant of the tourist guide to access the chat room.
In step 210 (S210), the log collecting unit 316 keeps a history of messages sent and received in the chat room whose access is permitted by the chat room opening unit 312.

In step 215 (S215), the chat room closing unit 314 determines whether or not the end date and time of the tourist guide has reached several hours. The chat room log collection process (S20) shifts to S220 when it is several hours before the end date and time, and waits if it is not several hours before the end date and time.
In step 220 (S220), the chat room closing unit 314 prohibits the guide provider of the tourist guide and the applicant of the tourist guide from accessing the chat room.
In step 225 (S225), the log analysis unit 318 is, based on the log collected by the log collection unit 316, the time during the tourist guide in which the message was sent and received, and the place visited by the tourist guide when the message was sent and received. Data analysis is performed based on the content of the message and the weather in the tourist guide when the message was sent and received.

FIG. 6 is a diagram illustrating tourist guide information held in the tourist guide DB 600.
As illustrated in FIG. 6, the tourist guide information includes the tourist guide name, the tourist guide plan provider (guide provider) information, the contents of the tourist guide, the start date and time of the tourist guide, the end date and time of the tourist guide, and the tourist guide. The e-mail address of the applicant and the payment judgment information (whether or not the tourist guide was held and the payment was decided) are retained.
Since the information of the tourist guide applicant is only the e-mail address in the tourist guide DB 600, the amount of information required to be managed by the tourist guide applicant can be small.

FIG. 7A is a diagram illustrating a chat room table. The chat room generation unit 310 generates a chat room unique to each tourist guide, and creates a unique URL for connecting to the chat room. The URL that connects to the chat room is associated with each tourist guide and is kept in the chat room table. As illustrated in FIG. 7 (a), the chat room table contains information that identifies the tourist guide (for example, the tourist guide name), a URL that connects to the chat room, and tourist guide provider information (for example,). Keep the nickname of the guide provider) and the nicknames of the members invited to the chat room (tourist guide applicants). By sending the URL created to the guide provider and the tourist guide applicant based on the e-mail address, the guide provider and the tourist guide applicant are invited to the chat room.

FIG. 7B is a diagram illustrating transmission and reception of messages between a guide provider and a tourist guide applicant in a chat room where connection is permitted by the chat room opening unit 312.
As illustrated in FIG. 7 (b), the nickname of the tourist guide applicant who has logged in to the chat room uses a part of the e-mail address registered when applying for the tourist guide. For example, if the email address is "account name @ domain name", use the account name as a nickname. After logging in to the chat room, tourist guide applicants can change the nickname that is the account name of their email address.
Also, if the tourist guide applicant is late for the meeting time and sends a message "15 minutes late" to the guide provider using the chat room, the guide provider will be located 15 minutes later. A map showing the likely location can be sent to inform tourist guide applicants.
As described above, the tourist guide providing system 1 can send and receive messages without identifying an individual in a chat room that can be connected only for a limited time on the day of the tourist guide. By using this chat room, it is possible to ask the guide provider about things that are difficult to hear, and to follow the tourist guide applicants when they are late as described above, increasing the satisfaction of the tourist guide applicants. be able to.

In addition, after the tourist guide is completed, a questionnaire may be given to the tourist guide applicants to investigate the satisfaction level of the tourist guide. The questionnaire is sent based on the e-mail address of the tourist guide applicant, and the completed questionnaire is sent to the tourist guide management device 3. Based on the completed questionnaire, the guide provider may be evaluated and displayed on the tourist guide application website so that the evaluation can be used as a reference when applying for the tourist guide.

As described above, in the tourist guide providing system 1, the tourist guide applicant can complete the application for the tourist guide only by inputting the e-mail address. Further, the guide provider can notify the tourist guide management device 3 that the tourist guide has been implemented by reading the two-dimensional code presented by the tourist guide applicant, and the tourist guide management device 3 can be used. Decide the payment to the provider of the tourist guide that was carried out. The tourist guide manager and the tourist guide provider can manage the payment of the tourist guide only by the two-dimensional code without specifying the tourist guide applicant.

(Modification 1)
In the above embodiment, the two-dimensional code generated by the identification information generation unit 304 is transmitted to the tourist guide applicant, and the guide provider terminal 5 reads the two-dimensional code presented by the tourist guide applicant terminal 7 for sightseeing. The tourist guide management device 3 was notified that the guide was held, but the two-dimensional code generated by the identification information generation unit 304 was transmitted to the guide provider terminal 5 and presented by the guide provider terminal 5. The tourist guide applicant terminal 7 may read the two-dimensional code and notify the tourist guide management device 3 that the tourist guide has been held. In this case, the guide provider can only confirm the number of tourist guide applicants.

1 Sightseeing guide provision system 3 Sightseeing guide management device 5 Guide provider terminal 7 Sightseeing guide applicant terminal

Claims (6)

It has a guide provider terminal operated by a guide provider that provides tourist guides, and a tourist guide management device that manages the provided tourist guides.
The tourist guide management device is
An identification information generator that generates identification information that associates a tourist guide with a tourist guide applicant,
It has a transmission unit that transmits the identification information generated by the identification information generation unit to the terminal of the tourist guide applicant.
The guide provider terminal is
A reading unit that reads the identification information presented by the tourist guide applicant,
It has a notification unit that notifies the tourist guide management device of the identification information read by the reading unit.
The tourist guide management device is
A tourist guide providing system further comprising a payment decision unit that determines payment to the guide provider based on the identification information notified by the notification unit. The guide provider terminal is
The file identification part that identifies the materials of the tourist guide displayed, and
The tourist guide providing system according to claim 1, further comprising a synchronization unit that synchronizes a file specified by the file identification unit with a tourist guide applicant terminal used by the tourist guide applicant. The management device is
When there is an application for a tourist guide registered by the guide provider,
A chat room opening section that allows the guide provider and the guide applicant to connect to the chat room where messages are sent and received based on the default timing based on the tourist guide start date and time.
The sightseeing according to claim 1, further comprising a chat room closing section that prohibits connection to a chat room that is permitted to be accessed by the chat room opening section based on a predetermined timing based on the tourist guide end date and time. Guide providing system. The identification information generation unit associates the tourist guide with the guide applicant based only on the email address of the tourist guide applicant.
The tourist guide providing system according to claim 1, wherein the transmitting unit transmits the identification information generated by the identification information generation unit to the terminal of the tourist guide applicant based on the e-mail address. In the chat room where connection is permitted by the chat room opening unit, a log collection unit that collects the history of sent and received messages, and a log collection unit.
Log analysis that analyzes data based on the time during the tourist guide when the message was sent and received, the place visited by the tourist guide, the content of the message in the tourist guide, and the weather in the tourist guide collected by the log collection unit. The tourist guide providing system according to claim 3, further comprising a unit. A registration step in which the tourist guide management device that manages the provided tourist guide registers the plan of the tourist guide provided by the guide provider, and
The application step in which the tourist guide management device completes the application to the tourist guide registered by the registration step by receiving the e-mail address of the tourist guide applicant, and
An identification information generation step in which the tourist guide management device generates identification information for associating a tourist guide whose application has been completed by the application step with a tourist guide applicant.
A transmission step in which the tourist guide management device transmits the identification information generated by the identification information generation step to the terminal of the tourist guide applicant, and
A reading step in which the guide provider terminal operated by the guide provider reads the identification information presented by the tourist guide applicant.
A notification step in which the guide provider terminal notifies the tourist guide management device of the identification information read by the reading step, and
A tourist guide providing method in which the tourist guide management device includes a payment determination step for determining payment to the guide provider based on the identification information notified by the notification step.

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