JP2001134847A - Order managing device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To exactly manage the delivery of a paper terminal for customer call to be delivered to a customer when ordering a commodity and to be collected from the customer when all commodities are completely provided. SOLUTION: A customer file is prepared for adding a status showing a non- provided state to each article codes of all ordered commodities when receiving an order and for storing the status together with the identification code of the paper terminal by customers. When an commodity can be provided, then relevant status is updated from non-provided state to provided state to provision enable state. When delivering a commodity, the relevant status on the provision enable state is updated into delivered state. When the identification date of the paper terminal collected from the customer are inputted, it is judged whether all the statuses in the customer file containing that identification code are in the delivered state or not. When at least one status is not in the delivered state, the collection error of the paper terminal is reported.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention provides a pager terminal to a customer who has ordered a product at the time of receiving the order, informs the customer that the ordered product can be provided by a buzzer sound emitted from the pager terminal, etc. The present invention relates to an order management device used in a store in which a pager terminal is collected from a customer after all items have been provided.

[0002]

2. Description of the Related Art For example, in a restaurant, when an order for a food and drink menu product is received from a customer, a pager terminal is given to the customer,
When the assortment of the ordered products is completed, there is a self-service type shop in which the corresponding pager terminal is wirelessly called to inform the customer and the customer arranges the assorted products themselves. Conventionally, as a customer calling system for a restaurant of this type, conventionally, a plurality of pager terminals each having a unique pager number set as an identification code, and when a pager number is input via an input unit, the input pager number is input. And an order management device for wirelessly transmitting a signal for calling a pager terminal to which a pager terminal is set.

That is, a plurality of pager terminals are prepared in a counter for receiving an order, delivering a product, and the like, and the order management device is installed. In addition, a wireless transmitter is mounted on the ceiling of a customer seat or the like, and is connected to the order management device by a communication cable. When the clerk of the counter receives an order for a food and drink menu item from the customer, the clerk creates a cooking instruction sheet in which the name and quantity of the ordered item are entered.
In addition, the pager terminal is handed over to the customer, and the pager number of the pager terminal is entered in the cooking instruction sheet. Thereafter, the cook instruction sheet is sent to the kitchen. As a result, the product is cooked in the kitchen.

[0004] When the assortment of the cooked products ready to be provided to the customer is completed, the clerk at the counter inputs the pager number entered in the cooking instruction sheet for the prepared products into the order management device. Enter from the section. Then, a call signal for the pager terminal to which the input pager number is set is transmitted from the wireless transmitter, and the buzzer of the pager terminal that has received the call signal sounds. As a result, the customer who had the pager terminal knew that the assortment of the ordered items was completed, and went to the counter to receive the items in exchange for the pager terminal. Incidentally, in restaurants where this type of customer calling system is introduced, a prepayment method of paying for a product at a counter at the time of ordering or delivering is generally used.

[0005]

Conventionally, after all the food and drink menu items ordered by one customer (one set) have been cooked and the assortment has been completed, the pager of the pager terminal of the customer has been completed. If a customer (one set) orders a plurality of food and beverage menu items because the customer inputs the number and calls the customer, the previously cooked product is provided to the customer until another product is cooked. Did not. For this reason, the heated product may be cooled or the noodles may be extended, thereby providing poor quality products to customers. Such a problem can be solved by providing cooked food and drink menu items to customers who immediately order.

[0006] However, if the pager terminal is not promptly collected from the customer who has provided all the ordered food and beverage menu products, there is a possibility that the number of pager terminals becomes insufficient and the order of a new customer cannot be received. . For this reason, if the customer is called every time cooking of the food and drink menu product is completed, the clerk immediately determines whether the pager terminal should be collected from the customer who received the call and came to receive the product. And it was difficult to deal with the conventional customer calling system.

Therefore, the present invention provides an order management apparatus which can accurately manage the delivery of a pager terminal even when a customer who orders a plurality of products is called every time even one product can be provided. It is intended to provide.

[0008]

The invention described in claim 1 of the present application provides a store where a pager terminal is delivered to a customer who has ordered an item when the order is received, and the pager terminal is collected when the delivery of the ordered item is completed. Means for inputting the product codes of all the products ordered by one customer together with the identification code of the pager terminal passed to the customer, the product code of the product ready to be delivered to the customer, Provision-time data input means for inputting the identification code of the pager terminal passed to the customer who ordered the product at the time of receiving the order, and providing the pager terminal passed at the time of receiving the order to the customer who provided the ready-to-deliver product. Commodity delivery data input means for inputting an identification code, and terminal collection data input means for inputting identification data of a pager terminal collected from a customer. Kick. When the product codes of all the products ordered by one customer are input together with the identification codes of the pager terminals passed to the customer by the data input means at the time of ordering, the product codes of all the input products are not provided. A customer file to be stored for each customer together with a pager terminal identification code input by the input means by adding a status indicating the state is created and stored in the storage means. Also, when the product code of the product that can be delivered to the customer by the data input means when available and the identification code of the pager terminal passed to the customer who ordered the product at the time of receiving the order are input, The status of the product code input by the input means is updated from the unprovided state to the available state with the data of the customer file including the input identification code, and the pager terminal of the input identification code is wirelessly transmitted to the pager terminal. Send a ringing signal. Further, if the identification code of the pager terminal passed at the time of receiving the order is input to the customer who provided the product ready to be delivered by the product delivery data input means, the customer including the input identification code Update the available status from the file data to the delivered status. Further, when the identification data of the pager terminal collected from the customer is input by the data input means at the time of terminal collection, the status attached to the product code in the customer file data including the input identification code has already been delivered. The customer file is deleted from the storage means, and it is determined that the status assigned to at least one product code is not in the delivered state. In this case, a pager terminal collection error is notified. With such a configuration, when the product codes of all the products ordered by one customer and the identification code of the pager terminal passed to the customer are input by the order-time data input means, a customer file is created and stored by the storage means. . At this time, the status of the ordered product stored and managed in the customer file indicates an unprovided status. afterwards,
When the product is ready to be provided to the customer and the available product data input means inputs the product code of the product and the identification code of the pager terminal passed to the customer who ordered the product when receiving the order, the identification code is entered. The status attached to the product code entered in the data of the customer file including the customer file is updated from the unprovided state to the available state. Also,
A call signal is transmitted wirelessly to the pager terminal having the input identification code. As a result, the pager terminal notifies the customer of the completion of the ordered product by sounding a buzzer or the like, and the customer receiving the notification goes to receive the product. Therefore, the identification code of the pager terminal passed at the time of receiving the order is input to the customer who has received the product by the data input means at the time of product delivery. Then, the status of the available state is updated to the delivered state by the data of the customer file including the identification code. On the other hand, when the identification data of the pager terminal collected from the customer is input by the terminal collection time data input means, whether the status given to the product code in the data of the customer file including the input identification code is all the delivered state or not is determined. Is determined. And
If all statuses have been delivered, the customer file is deleted from the storage means. On the other hand, if the status assigned to at least one product code is not in the delivery completed state, a pager terminal collection error is reported. Therefore, if the identification code of the pager terminal collected from the customer who has not completed the delivery of the ordered product is input by the terminal collection time data input means, a collection error is notified, Can be prevented.

The invention described in claim 2 of the present application is the above-described claim 1.
In addition to the order-time data input means and the provision-possible data input means of the invention described above, a terminal code input means for inputting the identification code of the pager terminal passed to the customer at the time of receiving the order is provided. Then, when the identification code of the pager terminal is input by the terminal code input means, the status attached to the product code in the customer file including the input identification code is checked, and the status of the available state is detected. Then, the status is updated to the delivered status, and if it is confirmed that all the statuses are in the delivered status, the customer file is deleted from the storage means, and all the statuses are not in the delivered status and are in the available status. If there is no status, the pager terminal is notified of a collection error. When the corresponding data is input by the order-time data input means and the available-time data input means, respectively, the operation is the same as that of the first aspect. With this configuration, when the identification code of the pager terminal is input by the terminal code input means, the status attached to the product code in the customer file including the input identification code is checked, and the next status is determined according to the status status. It works as follows.
That is, if there is at least one available status, the status is updated to the delivered status. If the statuses are all delivered, the customer file is deleted from the storage means. If all the statuses are not in the delivered state and there is no status in the available state, a collection error of the pager terminal is notified.

Therefore, when the identification code of the pager terminal passed at the time of receiving the order is input to the customer who ordered the product in a state that can be provided, the product code of the product in the customer file corresponding to the customer is input. Is updated from the available state to the delivered state. When the identification code of the pager terminal passed at the time of receiving the order is input to the customer who has provided all the ordered products, the customer file corresponding to the customer is deleted from the storage means. On the other hand, if at least a part of the ordered product is not provided and the identification code of the pager terminal of the customer who is not available at the present time is input, a collection error is notified. Therefore, there is no possibility that the pager terminal is accidentally collected from a customer who has not completed delivery of the ordered product.

According to a third aspect of the present invention, in the order management apparatus according to the first or second aspect, a list of goods ordered by the customer is displayed based on the data of the customer file stored in the storage means. The order list display means is provided to distinguish the products displayed on the list based on the status of the product code of the product. By taking such a means, the goods in the unprovided state, the goods in the available state, and the delivered goods are distinguished on the list displayed by the order list display means.

[0012]

DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below with reference to the drawings. In this embodiment, a customer who is built in a self-service restaurant in which the customer pays for the ordered food and drink menu items at the time of receiving the order, and which prepares the cooked items by himself / herself. This is a case where the present invention is applied to an order management device of a paging system.

FIG. 1 is a schematic diagram showing a customer calling system according to the present embodiment. The customer calling system has a means for registering food and beverage menu items ordered by a customer, and stores the items registered by the registering means. POS (Point
Of Sales) terminal 1 and a kitchen terminal 2 for displaying a list of food and beverage menu items ordered from customers and instructing cooking. In addition, when the customer receives a completion notification signal addressed to the customer's terminal that is delivered to the customer who ordered the food and drink menu product at the time of receiving the order and is wirelessly transmitted when the customer can provide the food and drink menu product ordered, And a wireless repeater 4 having communication means for performing bidirectional wireless communication with each of the pager terminals 3. And a POS terminal 1 and a kitchen terminal 2
And the wireless repeater 4 are connected to a LAN (Local Area Network).
And the like, and can perform bidirectional data communication between the POS terminal 1 and each pager terminal 3 and between the kitchen terminal 2 and each pager terminal 3 via the wireless repeater 4. It was made. In such a configuration, part of the function as the order management device of the present invention (order-time data input means)
Is provided in the POS terminal 1 and the main function as the order management device is provided in the kitchen terminal 2, and the description of the present embodiment will be continued.

A PHS (Personal Handyphone System) radio is used between the radio repeater 4 and each pager terminal 3 in accordance with the "second generation cordless telephone system standard" recommended by the Association of Radio Industries and Businesses (ARIB). TDMA-TD
D (Time Division Multiple Access-Time Division Dup
lex: Two-way wireless communication is performed by the time division duplex method. Further, a unique pager number is assigned to each pager terminal 3 as an identification code in advance, and it is determined whether or not each pager terminal 3 is data addressed to its own station based on the pager number.

FIG. 2 is a block diagram showing a configuration of a main part of the POS terminal 1. The POS terminal 1 stores a CPU (Central Processing Unit) 101 as a control unit main body and fixed data such as programs in advance. ROM (Read
Only Memory) 102, RAM (Random Access Memory) 103 in which various memory areas for writing and reading data by the CPU 101 are formed,
A clock unit 104 for measuring the date and time, a communication interface 105 for controlling data communication with each unit connected via the communication line 5, a drawer (not shown) for receiving signals from the mode switch 106 and storing cash and the like. Shown)
I / O port 108 that outputs a drive signal to a drawer opening device 107 that automatically opens a keyboard, and a keyboard controller 1 that receives signals corresponding to operation keys from a keyboard 109
10. Display 111 for operator and display 112 for customer
And a printer controller 115 for controlling the printing operation of the printer 114. The CPU 101, the ROM 102, the RAM 10
3, clock section 104, communication interface 105, I / O
Port 108 and the controller 110 of each input / output device,
113 and 115 are connected by a bus line 116 such as an address bus and a data bus.

The RAM 103 has, in particular, FIG.
As shown in FIG. 5, menu data such as a menu name and a price of the product are stored in correspondence with a menu code as a product code preset for each product for various food and beverage menu products, and the sales points of the product are stored. And an area of the product file memory 103a having a cumulative sales area for cumulatively storing sales amounts, menu codes, menu names, prices, sales points, and sales amounts of food and drink menu products ordered by one customer, and passed to the one customer. And an area of the order memory 103b for storing the pager number of the pager terminal 3 that has been entered.

The mode switch 106 has “registration”,
A control switch for selecting various business modes such as “inspection”, “payment”, and “setting” and instructing the CPU 101 to execute the operation modes. Here, “registration” means that sales data of food and beverage menu products registered by the registration means are cumulatively processed for each product in the cumulative sales area of the product file memory 103a, and sales data for each product is stored and managed. This is a business mode for processing the accounting for the product. The “inspection” is a business mode in which sales data for each product stored and managed in the cumulative sales area of the product file memory 103a is printed out on recording paper by the printer 114. After printing out the sales data for each product in the same manner as “Check”, the product file memory 10
This is a business mode for clearing the cumulative sales area 3a. The “setting” is a business mode in which data necessary for executing various business mode processes is set in the RAM 103 in advance.

The keyboard 109 serves as a means for registering food and beverage menu products ordered by the customer, as shown in FIG. 3, a plurality of (40 in FIG. 3) preset menu keys K1 in which menu codes of various food and beverage menu products are respectively preset. Is provided. Also, in addition to a numeric key K2 for inputting numeric data, a clear key K3 for clearing numeric data, a number key K4 for instructing that the numeric data is a pager number, and a numeric key being a multiplier. × key K5 to instruct, cancel key K6 to declare input cancellation of menu code, subtotal key K7 to instruct subtotal output, menu key K8 to instruct that numerical data is the menu code, Various function keys such as a closing key K9 for declaring the end of registration are also provided.

The operator display 111 and the customer display 112 display the menu names and prices of the food and beverage menu products registered by the registration means, and display the total price of all the products ordered by one customer. To display.

Further, the printer 114 stores a menu name of a food and beverage menu product registered by the registration means,
It prints the price, the total amount, and the like on the receipt paper and issues the receipt.

FIG. 5 is a block diagram showing the configuration of the main part of the kitchen terminal 2.
An OM 202, a RAM 203, a clock unit 204, and a communication interface 205 are provided. In addition, HDD (Hard Disc) that writes and reads data to and from the hard disk
Drive) An HDD controller 207 for controlling the driving of the device 206, a keyboard controller 209 for receiving a key signal corresponding to an operation key from a keyboard 208, and a driving for a display 210 having a color screen such as a color CRT display or a color liquid crystal display. A display controller 211 for displaying characters and the like corresponding to the display data, a touch panel controller 213 for taking in a touch position signal from a touch panel sensor 212 as an input means provided on the screen of the display 210, and a drive signal to a buzzer 214. An I / O port 215 is provided, and the CPU 201, the ROM 202, the RAM 20
3, clock section 204, communication interface 205, I / O
Port 215 and the controller 207 of each input / output device,
209, 211 and 213 are connected by bus lines 216 such as an address bus and a data bus.

Then, as shown in FIG. 6, the hard disk accessed by the HDD device 206 stores, as setting data relating to various food and beverage menu products, a menu storing and managing a standard cooking time in addition to a menu code, a menu name and a price. A master file 217 is formed. Here, the standard cooking time is the average time required for cooking the food and drink menu product, and is set for each product based on the actual time required for cooking. The data set in the menu master file 217 is downloaded to the POS terminal 1 and set as menu data in the product file memory 103a of the RAM 103.

As shown in FIG. 7, the RAM 203 of the kitchen terminal 2 stores an area of a reception order count memory 203a for counting the order reception order Y, and the order contents of one customer in ascending order of the reception order Y. And an area of the customer file memory 203b for storing the customer file data shown. As shown in FIG. 8, the customer file data includes, as shown in FIG. 8, the pager number of the pager terminal 3 passed to the customer at the time of receiving the order, the order reception time of the customer, and the time at which all the ordered products have been provided to the customer. It consists of a certain cooking completion time and management data of food and drink menu items ordered by the customer, so-called order menu management data. here,
The order menu management data includes a cooking order, a menu code, and whether the product is in an uncooked state or in a cooking state ("00") in an unprovided state, or in a cookable state ("01") in an available state. ), Or a status indicating a product providing state of “delivered” (supposed to be “10”), which is a state after provision. The cooking order is assigned in ascending order of the standard cooking time of the product of the corresponding menu code. When one customer orders a plurality of products, cooking is performed in that order, so that the finished time can be made almost the same.

The CPU 201 of the kitchen terminal 2
The cooking instruction screen 6 in which the touch key images are arranged in a matrix on the display 210 based on the data in the customer file memory 203b is always displayed.

FIG. 9 is a diagram showing the configuration of the cooking instruction screen 6 according to the present embodiment. A pager number touch key image 61 of 6 rows × 1 column is arranged on the left side of the screen, and 6 rows × 5 columns are provided at the center of the screen. , And a touch key image for function 63 of 6 rows × 1 column is arranged on the right side of the screen.
Note that the touch keys 61a at the upper left of the screen are arranged in a matrix [i. j] =
Let it be represented by [0,0].

In the pager number touch key image 61, the pager number of the customer file data stored in the customer file memory 203b is received from the top in the reception order Y.
, And the order menu touch key image 62 displays menu names corresponding to the menu codes of the customer file data in the ascending order of the cooking order from the left. In addition, touch key image 6 for function
3 shows the function key names of the cooking completion key 63a, the delivery key 63b, the collection key 63c, the correction key 63d, the cancel key 63e, and the end key 63f. Note that scroll touch key images 64 and 65 are arranged below the pager number touch key image 61 and on the right side of the order menu touch key image 62, and the scroll touch key image 64 is touched. And touch key image 61 for pager number
Are sequentially scrolled upward, and when the scroll touch key image 65 is touched, the menu name displayed on the order menu touch key image 62 is sequentially scrolled to the left. I have. Here, the CPU 201 of the kitchen terminal 2 and the display 210 that displays the cooking instruction screen 6 under the control of the CPU 201 constitute an order list display means.

FIG. 10 is an external view of the pager terminal 3. The pager terminal 3 displays character data such as menu names of ordered food and drink menu products on the front of a small and easily portable terminal body. A display 31 and a keyboard 32 on which cursor keys for moving a cursor 31a displayed on the display 31 up, down, left and right are arranged, and an antenna 33 is mounted on the upper surface. Although not shown, a sticker indicating the pager number set for itself is attached to the terminal body.

FIG. 12 is a block diagram showing the structure of the main part of the pager terminal 3.
In addition to U301, ROM 302, and RAM 303, a timer 304 for measuring the ON time of a buzzer 308 described later,
A wireless transmission / reception unit 305 having a function of modulating transmission data to wireless data and transmitting the data from the antenna 33 and a function of demodulating and capturing the wireless data received by the antenna 33, a key signal corresponding to an operation key from the keyboard 32 A drive signal is output to a keyboard controller 306 to be taken in, a display controller 307 for controlling the drive of the display 31 to display characters or the like corresponding to the display data, and a buzzer 308 as notification means for notifying completion of the assortment of ordered products. An I / O port 309 and the like are provided.
And a ROM 302, a RAM 303, a timer 304, a wireless transmission / reception unit 305, an I / O port 309, a keyboard controller 306, and a display controller 307, which are connected by a bus line 310 such as an address bus or a data bus.

In the RAM 303 of the pager terminal 3, as shown in FIG. 13, a menu code, a menu name, and an order number of a food and drink menu product ordered by the customer who has passed the pager terminal 3 are displayed as a series of display numbers. An area of the order management table 303a stored in order is formed.

In the customer calling system of the present embodiment comprising the POS terminal 1, the kitchen terminal 2 and the respective pager terminals 3 having such a configuration, the CPU 101 of the POS terminal 1 selects the "registration" mode by the mode switch 106. The registration job processing shown in the flowchart of FIG. 14 is executed. That is, when the CPU 101 confirms that the “registration” mode is selected by the mode switch 106, the CPU 101 waits for a pager number of the pager terminal 3 to be input as ST (step) 1. Here, a numeral input corresponding to the pager number is performed by the numeral key K2 of the keyboard 109, and then the number key K
When 4 is input, it is determined that the pager number corresponding to the numeric data has been input.

Thus, when the pager number is input,
The CPU 101 creates confirmation inquiry data for the pager terminal 3 in which the pager number is set as ST2,
The data is transmitted from the communication interface 105 to the wireless repeater 4 via the communication line 5. Thereby, the confirmation inquiry data is transmitted as wireless data from the wireless repeater 4 and received by the pager terminal 3 to which the corresponding pager number is set.

Upon receiving the confirmation inquiry data, the CPU 301 of the pager terminal 3 stores the order management table 303a in the RAM 303 as shown in ST1 to ST4 of FIG.
Is determined, and if it is not stored, a valid response is transmitted, and if it is stored, an invalid response is wirelessly transmitted to the POS terminal 1 of the inquiry source.

Therefore, the CPU 101 of the POS terminal 1
After the pager confirmation inquiry data is wirelessly transmitted in ST2 of FIG. 14, a response from the corresponding pager terminal 3 is awaited in ST3. If a valid response is returned via the communication line 5 within a certain period of time, the order memory 103b is cleared in step ST4, and the pager number input to the order memory 103b in step ST1 is stored in step ST5. Store.

On the other hand, if an invalid response is returned or no response is received within a predetermined time, the pager terminal 3 is regarded as unusable and an error message is displayed on the operator display 111. , Returning to ST1, waiting for the next pager number to be input. Thereby, even if the pager number of the pager terminal 3 in which the order management table 303a relating to the food and drink menu items ordered by another customer is stored is erroneously input, an invalid response is returned, and the erroneous input is noticed. In addition, even if the wireless transmission / reception unit 304 or the like inputs the pager number of the pager terminal 3 that is broken, there is no response,
Not used. In the POS terminal 1, when the clear key K3 is input or the next pager number is input, the error message is deleted.

After storing the pager number in the order memory 103b in ST5, the CPU 101 waits for a menu code to be input in ST6. here,
When a menu code of a food and drink menu product is input by a one-touch operation of the preset menu key K1 or an input operation of the numeric key K2 and the menu key K8, ST7 is entered.
As the menu code, the product file memory 1
03a and retrieves the corresponding menu name and price. Then, the price is multiplied by the number of sales points (the multiplier if the multiplier is input by the numeric keys K2 and X key K5 immediately before the input of the menu code, or 1 if the multiplier is not input). The sales amount is calculated, and the sales points and the sales amount together with the menu code, the menu name and the price are stored as order menu data in the order memory 10.
3b are stored in the order of input. In step ST8, the menu name, price, number of sales and sales price of the order menu data are displayed on the operator display 111 and the customer display 1.
12 is displayed.

Thereafter, until the closing key K9 is input, the CPU 101 repeats the processing of ST7 and ST8 each time a menu code is input. And ST9
When the input of the closing key K9 is detected, the sales points and the sales amount of the food and drink menu items ordered based on the order menu data stored in the order memory 103b are stored in the cumulative sales area of the item file memory 103a for each item in ST10. Execute the sales registration process to be added.
In addition, an accounting process is performed to settle the total price of the ordered food and drink menu product.

Further, as ST11, the order memory 10
The pager number and order menu data stored in 3b are transmitted from the communication interface 105 to the kitchen terminal 2 via the communication line 5. In step ST12, the order management table 303a is created from the menu code, the menu name, and the sales points of the order menu data. At this time, the display order is the input order of the order menu data. Then, order notification data is created from the order management table 303a and the pager number stored in the order memory 103b, and the order notification data is transmitted from the communication interface 105 to the wireless repeater 4 via the communication line 5.

Thereafter, the printer 114 is executed as ST13.
Of the order menu data, the receipt, which prints the menu name, price, number of sales, sales amount, and the total amount, is printed. Here, the CPU 101 of the POS terminal 1 for executing the above-mentioned registration business process and the keyboard 109 for inputting a pager number and a menu code in this registration business process constitute order-time data input means.

Now, the order notification data transmitted to the wireless repeater 4 in the process of ST12 by executing the registration business process is transmitted from the wireless repeater 4 as wireless data,
The pager terminal 3 to which the corresponding pager number is set is received. The CPU 301 of the pager terminal 3 that has received the wireless data of this order notification data,
As shown in ST7, the order management table 303a in the data is stored in the RAM 303. The menu name and the number of sales points (order quantity) stored in the order management table 303a are displayed on the display 31. On the other hand, the data (pager number, order menu data) of the order memory 103b transmitted in the process of ST11 by the execution of the registration business process is transmitted to the kitchen terminal 2 via the communication line 5. Thus, the CPU 201 of the kitchen terminal 2 executes the order receiving process shown in the flowchart of FIG. That is, when the CPU 201 starts this order receiving process,
First, as ST1, the reception order Y counted by the reception order count memory 203a is incremented by one. next,
In ST2, the current time measured by the clock unit 204 is acquired as the reception time.

Next, referring to the standard cooking time of each food and beverage menu product stored and managed in the menu master file 217 as ST3 and ST4, the menu code of the order menu data received from the POS terminal 1 is replaced with the standard cooking time. (In the same time, the order of order entry). At this time, for the order menu data having a plurality of sales points, menu codes corresponding to the points are generated and rearranged. In addition, cooking order is assigned to the rearranged menu codes in order from 1 and data “0” indicating uncooking is attached as a status to create order menu management data. And P
Pager number received from OS terminal 1 and clock unit 204
If the customer file data is created from the reception time obtained from the above and the order menu management data rearranged in the order of the longest standard cooking time, this created customer file data is stored in the reception order count memory of the customer file memory 203b as ST5. It is stored in the area corresponding to the reception order Y counted in 203a. Here, the customer file memory 203b constitutes storage means.

Thereafter, the matrix [i, j] = [Y, 0] in the touch key image 61 for the pager number on the cooking instruction screen 6 displayed on the display 210 as ST6.
(Y: count value of reception order count memory 203a)
Of the customer file memory 203a
The pager number of the customer file data stored in the area corresponding to the reception order Y is displayed and its background is blue. Further, in the key image of the matrix [i, j] = [Y, X] (Y: count value of the reception order count memory 203a, X: cooking order) in the order menu touch key image 62, the same customer file data is stored. Are displayed in the order of cooking order, and the background is blue. Thus, the order receiving process ends.

By the way, the CPU 201 of the kitchen terminal 2
Is waiting for a touch position signal to be input from the touch panel sensor 212 with the display 210 displaying the cooking instruction screen 6. Then, if it is confirmed from the touch position signal input to the touch panel controller 213 that the cooking completion key 63a of the function touch key image 63 has been touched, the cooking completion key input processing shown in the flowchart of FIG. 16 is performed. It is something to do.

That is, when starting the input processing of the cooking completion key 63a, the CPU 201 waits for a touch input of any one of the menu keys in the order menu touch key image 62 as ST1. Then, the touch key image 62 for the order menu is generated by the touch position signal input to the touch panel controller 213.
When it is confirmed that any one of the menu keys [im, jn] is touch-input, the customer file data of the reception order corresponding to the row number im is read from the customer file memory 203b as ST2, and the column is read from this customer file data. The order menu management data in the cooking order corresponding to the number jn is read, and the status is checked.

If the status is not cooked "00" (YES in ST3), it means that the product managed by the order menu management data has been cooked and can be provided to the customer. Since the instruction has been given, this status is updated to “01” as cooked in ST4. Also, S
At T5, the background in the key image of the matrix [im, jn] in the order menu touch key image 62 is changed to yellow to indicate that the product with the menu name displayed in this key image has been cooked. Show. Furthermore, S
At T6, the menu code of the order menu management data whose status has been updated to “01” is acquired from the customer file data, and the pager number is acquired from the customer file data. Then, cooking completion notification data including the obtained pager number and menu code is created, and the cooking completion notification data is transmitted from the communication interface 205 to the wireless repeater 4 via the communication line 5.

Thereafter, as ST7, it is determined whether or not the end key 63f of the function touch key image 63 has been touch-input. If no touch input has been made, the process returns to ST1, and any one of the order menu touch-key images 62 is displayed. Wait for that menu key to be touched. When it is detected from the touch position signal input to the touch panel controller 213 that the end key 63f has been touch-input, the cooking completion key process ends.

When the status is checked in the process of ST2, if the status is not uncooked “00” (N in ST3)
O), the process proceeds to ST7, and it is determined whether or not the end key 63f is input. If no touch input has been made, ST1
When the touch input has been made, the cooking completion key process ends.

Here, the means for receiving the input of the cooking completion key 63a and the menu key of the cooking instruction screen 6 displayed on the display 210 of the kitchen terminal 2 constitutes the available data input means. In addition, the processing of ST2, 3, and 4 of the above-mentioned cooking completion key input processing executed by the CPU 201 of the kitchen terminal 2 constitutes the available data processing means, and the processing of ST6 constitutes the pager terminal calling means.

The CPU 201 of the kitchen terminal 2 is
When it is confirmed that the transfer key 63b of the function touch key image 63 has been touch-input, the transfer key input processing shown in the flowchart of FIG. 17 is executed.

That is, when the input process of the delivery key 63b is started, the CPU 201 waits for any one of the pager number keys of the pager number touch key image 61 to be touched in ST1. Then, when it is confirmed from the touch position signal input to the touch panel controller 213 that any one of the pager number keys [im, 0] in the pager number touch key image 61 has been touched, the customer file memory 203b is set as ST2. , The customer file data of the reception order corresponding to the line number im is read from the server, and it is determined whether or not the customer file data includes the order menu management data whose status is “01”.

If the order menu management data whose status is cooked "01" is at least one item (ST
(YES in 3), since it is instructed that the cooked food and drink menu product has been delivered to the customer, the status of the cooked “01” order menu management data is updated to all delivered “10” in ST4. In step ST5, the background in the key image of the matrix [im, jn] corresponding to the cooking order n in the order menu management data of the order menu management data whose status has been updated to “10” in the order menu touch key image 62 is changed to red. This indicates that the product with the menu name displayed in the key image has been delivered.

Next, as ST6, the statuses of all the order menu management data in the customer file data of the reception order im are checked. If the status of at least one order menu management data is “00” (“NO” in ST7), the customer who has passed the pager terminal 3 in which the pager number is set in the customer file data is ordered. Since there are still food and drink menu products that have not yet been provided, the status of the order menu management data in the customer file data is not cooked “00”.
Extract the order menu management data. Then, the order management table 303a is created with the menu code of the extracted order menu management data. At this time, if the menu codes are duplicated, only the sales points are added. The display order is the ascending order of the cooking order of the extracted order menu management data, and the menu name is set by reading from the menu master file 217 using the menu code as a key. Then, this order management table 3
The order notification data is created from 03a and the pager number in the customer file data, and the order notification data is transmitted from the communication interface 205 to the wireless repeater 4 via the communication line 5.

On the other hand, if the status of all the order menu management data in the customer file data of the reception order im is checked in ST6, the status of all the order menu management data is "10" which has been delivered. (YES in ST7), all the ordered food and beverage menu items are provided to the customer who has passed the pager terminal 3 in which the pager number in the customer file data has been set. The current time is read out and set in the customer file data as the cooking completion time. Further, as ST11, the background in the key image of the matrix [im, 0] in the touch key image 61 for the pager number is changed to red, and the customer having the pager terminal 3 of the pager number displayed in the key image is changed. Indicates that the delivery of the food and drink menu product ordered by the customer has been completed.
Further, in step ST12, a pager number in the customer file data is acquired. Then, collection request notification data including the pager number is created, and the collection request notification data is transmitted from the communication interface 205 to the wireless repeater 4 via the communication line 5.

Thereafter, in ST13, it is determined whether or not the end key 63f of the function touch key image 63 has been touch-input. If no touch input has been made, the process returns to ST1 to return to the pager number touch key image 6.
It waits for any one of the pager number keys to be touched. When it is detected from the touch position signal input to the touch panel controller 213 that the end key 63f has been touch-input, the transfer key processing ends.

As a result of checking the status in the process of ST2, the order menu management data of cooked “01” is 1
If none exist (ST3 NO), ST1
Proceed to 3 to determine whether the end key 63f has been input. If the touch input has not been made, the process returns to ST1, and if the touch input has been made, the transfer key processing ends.

Here, the means for receiving the input of the delivery key 63b and the pager number key of the cooking instruction screen 6 displayed on the display unit 210 of the kitchen terminal 2 constitutes a commodity delivery data input means. The CPU 201 of the kitchen terminal 2
The processes of ST2, ST3, and ST4 of the above-mentioned delivery key input process executed by the user constitute the delivery data processing means.

The CPU 201 of the kitchen terminal 2
Collection key 6 of touch key image 63 for function
When it is confirmed that the touch input is performed on 3c, FIG.
8, a collection key input process is executed.

That is, the CPU 201 sets the collection key 6
When the input process of 3c is started, the process waits for a touch input of any one of the pager number keys of the pager number touch key image 61 as ST1. Then, when it is confirmed from the touch position signal input to the touch panel controller 213 that any one of the pager number keys [im, 0] in the pager number touch key image 61 has been touched, the customer file memory 203b is set as ST2. Then, the customer file data of the reception order corresponding to the line number im is read from, and it is determined whether or not the cooking completion time is set in the customer file data.

Here, if the cooking completion time has been set (YES in ST3), since the pager number of the pager terminal 3 collected from the customer who has completed delivery of the ordered food and beverage menu product is input, In step ST4, collection notification data including the pager number in the customer file data is created, and the collection notification data is transmitted from the communication interface 205 to the wireless repeater 4 via the communication line 5.

Next, as ST5, the customer file data having the reception order matching the line number im is deleted from the customer file data memory 203b. And after data deletion,
If the customer file data whose reception order is im + 1 or lower is sequentially shifted to the higher order and packed in ST6, the display is displayed on the display 210 based on the shifted data in the customer file data memory 203b in ST7. Touch key image 6 for pager number on cooking instruction screen 6
1 and the menu name display in the order menu touch key image 62 are updated. In ST8, the reception order Y counted in the reception order count memory 203a is decremented by one. afterwards,
ST9: Function touch key image 63
It is determined whether or not the end key 63f is touch-input.
If no touch input has been made, the process returns to ST1, and waits for a touch input of any one of the pager number keys of the pager number touch key image 61. When it is detected from the touch position signal input to the touch panel controller 213 that the end key 63f has been touch-input, the collection key input processing ends.

On the other hand, as a result of checking the cooking completion time in the process of ST2, if the cooking completion time is not set (NO in ST3), the pager of the pager terminal 3 of the pager terminal 3 of the customer who has not completed the delivery of all items yet. Since the number is an erroneous operation, a message notifying of a terminal collection error is displayed on the display 210 as ST10, and the buzzer 214 is sounded to generate a warning sound. afterwards,
Touch key image 6 for function as ST11
When the cancel key 63e is touch-input, the display of the error message is erased and the sounding operation of the buzzer 214 is stopped at ST12. Thereafter, the process proceeds to ST8, where it is determined whether or not the end key 63f has been input. If the touch input has not been performed, the process returns to ST1, and if the touch input has been performed, the collection key input process ends.

Here, the means for receiving the input of the collection key 63c and the pager number key of the cooking instruction screen 6 displayed on the display 210 of the kitchen terminal 2 constitutes a terminal collection time data input means. Further, each processing of ST2 and ST3 of the above-mentioned collection key input processing executed by the CPU 201 of the kitchen terminal 2 is as follows.
The delivery completion determination means constitutes the processing, the processing of ST5 constitutes a file deletion means, and the processing of ST10 constitutes an error notification means.

When the cooking completion key input processing, the delivery key input processing, and the recovery key input processing are executed in the kitchen terminal 2, the kitchen terminal 2 is transmitted to the wireless repeater 4 via the communication line 5. The cooking completion notification data, the order notification data, the collection request notification data, and the collection notification data are each transmitted as wireless data from the wireless repeater 4, and are received by the pager terminal 3 in which the pager number included in the data is set.

Then, the CPU 301 of the pager terminal 3 that has received the cooking completion notification data sets ST8 to ST8 in FIG.
As shown in FIG. 10, the menu name corresponding to the menu code in the cooking completion notification data is acquired from the order management table 303a, and the menu name and the ROM
02 or from the message data set in the RAM 303, a cooking completion notification message for each menu (for example, “XXXXX (menu name) is completed. Please come to the counter.)” Is edited. Then, the display unit 31 displays this cooking completion notification message. Further, the buzzer 308 is sounded for a set time of the timer 304 to notify the customer that cooking is completed.

On the other hand, the CPU 301 of the pager terminal 3 that has received the order notification data sets ST5 to ST7 in FIG.
As shown in (1), the order management table 303a in the data is stored in the RAM 303. At this time, since the previous order management table 303a is stored in the same area, it is overwritten and stored. Further, the menu name and the number of sales points (order quantity) of the overwritten stored order management table 303a are displayed on the display 31.

Further, the CPU 301 of the pager terminal 3 which has received the collection request notification data sets ST11 to ST11 in FIG.
As shown in FIG. 13, message data (for example, “Please return this terminal to the counter to the customer.”) Prompting the return of the terminal set in advance in the ROM 302 or the RAM 303 is read, and this message is displayed on the display 31. . Further, the buzzer 308 is sounded for a predetermined time to notify that the message prompting the customer to return the pager terminal 3 is displayed. Note that the buzzer sound in this case can be distinguished from the buzzer sound for notifying the completion of cooking by using a different tone and the like.

Further, the CPU 301 of the pager terminal 3 which has received the collection notifying data is referred to as ST14 to ST16 in FIG.
As shown in FIG.
03a is cleared, and the data displayed on the display 31 is deleted.

As described above, in the present embodiment, the POS terminal 1 having the function of registering the food and drink menu items ordered by the customer and the function of accounting for the items is installed on the order counter, and the order is received from the customer. A kitchen terminal 2 having a cooking instruction function of a food and drink menu product and a registration function of a completed food and drink menu product is installed in a delivery counter, and a number of pager terminals 3 are prepared in an order counter,
Build a customer call system. Note that the order counter and the delivery counter may also be used.

When the clerk receives an order for food and beverage menu items from the customer at the order counter, the clerk first selects one pager terminal 3 to hand over to the customer, and selects the pager terminal 3.
Is input to the POS terminal 1. If no error message is displayed on the operator display 111, the pager terminal 3 can be used. Next, the user inputs the menu code of the food and drink menu item ordered from the customer, the number of orders, and the like. When the input is completed, the closing key K9 is input to perform the accounting process.

As a result, in the POS terminal 1, the menu code of the food and drink menu product ordered by the customer,
An order management table 303a in which menu names, order quantities, and the like are registered is created. Then, the order notification data including the order management table 303a is wirelessly transmitted via the wireless repeater 4 to the pager terminal 3 of the pager number input at the start of order reception.

In the pager terminal 3 which has received the order notification data by radio, the order management table 303a in the data is stored in the RAM 303. The menu name and the number of orders registered in the order management table 303a are displayed on the display 31. Since the pager terminal 3 has a small screen of the display 31, the first and second menu names and quantities are displayed first, and each time the downward cursor key is pressed, the lower menu name and the lower menu name are displayed. The quantity is displayed sequentially. Incidentally, FIG. 10 shows the pager terminal 3 delivered to a customer who has ordered one item each of the four items “Napolitan”, “curry”, “orange juice”, and “ice coffee”.
The display unit 31 displays the menu names and the quantities of the three items “Napolitan”, “Curry” and “Orange Juice” in order from the top. In this state, when the downward cursor key is pressed, the menu names and the quantities of the three items “curry”, “orange juice”, and “ice coffee” are displayed in order from the top.

Then, the clerk operates the display 3 of the pager terminal 3.
After confirming the contents of the order menu displayed on the POS terminal 1, the pager terminal 3 is delivered to the customer together with the receipt issued from the POS terminal 1. The customer goes to the customer seat with the pager terminal 3 and waits for the ordered food and beverage menu product to be completed.

On the other hand, from the POS terminal 1 which has completed the accounting processing, the pager number of the pager terminal 3 passed to the customer and the order menu data of the food and drink menu products ordered by the customer are transmitted via the communication line 5 to the kitchen terminal. 2 is sent. Thereby, in the kitchen terminal 2, the reception order Y counted in the reception order count memory 203a is increased by one, and the area corresponding to the reception order Y in the customer file memory 203b is stored in the area corresponding to the reception order Y from the pager number and the order menu data. The created customer file data is stored. In addition, the pager number is displayed on the Y line in the pager number touch key image 61 on the cooking instruction screen 6 displayed on the display 210 of the kitchen terminal 2, and the Y in the order menu touch key image 62 is displayed. On the line, the menu names of the ordered products are displayed left-justified in the order of cooking. The background in the key images 61 and 62 at this time is blue.

Then, the person in charge of cooking in the kitchen cooks ordered items of the menu name displayed on the order menu touch key image 62 with a blue background in order. Then, every time the cooking is completed and the product can be provided to the customer, a touch operation is performed within the order menu touch key image 62 in which the menu name of the ordered product is displayed. Then, the background in the touched key image 62 turns yellow, indicating that the product with the menu name in the key image 62 has been cooked. Also, order menu data corresponding to the key image 62 that has been touched,
That is, the key image 62 subjected to the touch operation is represented by the matrix [i
m, jn], the status of the order menu management data with the cooking order jn in the customer file data with the reception number im is updated from uncooked “00” to cooked “01”. Further, cooking completion notification data including the menu code of the order menu management data whose cooking order is jn and the pager number in the customer file data whose reception number is im is created, and is wirelessly transmitted via the wireless relay device 4. .

Thus, the cooking completion notification data wirelessly transmitted from the kitchen terminal 2 via the wireless repeater 4 is received by the pager terminal 3 to which the pager number in the data is set. Then, in the pager terminal 3 that has received the cooking completion notification data, the buzzer 308 sounds and a message that informs the user of the completion of cooking of the product for which the menu code is set in the received cooking completion notification data, for example, “Napolitan is formed. "Please come to the counter." Is displayed on the display 31 (see FIG. 11A). In this way, the customer holding the pager terminal 3 knows that one of the ordered food and beverage menu items has been completed based on the buzzer sound and the content of the displayed message, and goes to the delivery counter to receive it.

When the customer arrives at the delivery counter to receive the merchandise, the clerk provides the completed merchandise to the customer. At this time, the pager number of the pager terminal 3 possessed by the customer is checked, and the display 21 of the kitchen terminal 2 is checked.
Touch operation is performed within the pager number touch key image 61 of the same pager number on the cooking instruction screen 6 displayed at 0. Then, customer file data corresponding to the touch-operated key image 61, that is, the touch-operated key image is displayed in a matrix [im. 0], the background in the order menu touch key image 62 in which the menu name of the product managed by the order menu management data with the status “cooked” “01” is the customer file data whose reception order is im. Turns red, indicating that it has been delivered. Also, the status of the order menu management data is updated from “01” to “10”, which has been delivered.

Here, the status of each order menu management data constituting the customer file data is checked, and if at least one of them is uncooked “00”, the order menu management data is not yet prepared based on the uncooked order management data. An order management table 303a for only the remaining food and beverage menu items not provided to the customer is created. Then, the order notification data including the order management table 303a is wirelessly transmitted to the pager terminal 3 of the pager number in the customer file data via the wireless repeater 4.

The order management data wirelessly transmitted from the kitchen terminal 2 via the wireless repeater 4 is received by the pager terminal 3 to which the pager number in the data is set. Then, in the pager terminal 3 receiving the order notification data, the order management table 3 in the data is stored.
03a is overwritten and stored in the RAM 303. The menu name and the number of orders registered in the order management table 303a are displayed on the display 31 (see FIG. 11B). Incidentally, FIG. 11B shows a product “Napolitan” for the customer who has received the pager terminal 3 shown in FIG.
7 is a display example after the information is provided. By this display content,
The customer can easily know what the remaining food and drink menu products that are not yet completed in the ordered products.

On the other hand, if the status of each order menu management data constituting the customer file data is checked at the kitchen terminal 2 and all the statuses are “10”, the display of the kitchen terminal 2 is displayed. 210
Of the touch key image 61 for the pager number in which the pager number in the customer file data of the cooking instruction screen 6 displayed on the screen is displayed turns red. Further, the cooking completion time is set in the customer file data, and the collection request notification data is transmitted via the wireless repeater 4 to the pager terminal 3 in which the pager number in the customer file data is set.

Thus, the collection request notification data wirelessly transmitted from the kitchen terminal 2 via the wireless repeater 4 is received by the pager terminal 3 in which the pager number in the data is set. Then, in the pager terminal 3 receiving the collection request notification data, the buzzer 308 sounds and a message prompting return of the pager terminal 3, for example, "Please return this terminal to the counter to the customer."
Is displayed on the display 31 (see FIG. 11C). Thus, the customer returns the pager terminal 3 to the clerk at the counter.

On the other hand, the clerk who has recovered the pager terminal 3 from the customer touches the collection key 63c with the pager number touch key image 61 with a red background on which the pager number of the recovered pager terminal 3 is displayed. I do. Then, the collection notification data is wirelessly transmitted to the pager terminal 3 of the corresponding pager number. Further, the customer file data of the corresponding pager number is deleted from the customer file memory 203b, and the corresponding pager number and the menu name of the ordered product corresponding thereto are deleted from the cooking instruction screen 6. In the pager terminal 3 that has received the collection notification data wirelessly, the order management table 303a is deleted. As a result, the pager terminal 3 can be used at the time of receiving the next customer's order.

For example, now, the display 210 of the kitchen terminal 2
At the same time, the cooking instruction screen 6 shown in FIG. 9 is displayed. It is assumed that the background of each order menu key in the order menu touch key image 62 is blue, that is, all items are in an uncooked state. In this state, if a new customer orders food and drink menu products "Ramen" and "Cola" and the pager terminal 3 with pager number "18" is given to the customer, the corresponding customer file data Is the customer file memory 20
3b, and the cooking instruction screen 6 is shown in FIG.
The screen is updated to the screen 6a shown in FIG. At this time, the background of each of the order menu keys of “Ramen” and “Cola” added in the order menu touch key image 62 also becomes blue.

Thereafter, assuming that the food and beverage menu product "curry" ordered by the customer to whom the pager terminal 3 to which the pager number "10" is set is completed is completed, the clerk operates the touch key image for order menu on the cooking instruction screen 6a. 6
Order menu key "Curry" displayed on the first line of 2
, A touch key 63a and an end key 63f are sequentially touched. Then, the background of the order menu key “Curry” touch-operated changes to yellow.

Here, when the customer comes to receive the ordered product,
The clerk checks the pager number of the pager terminal 3 held by the customer. If the pager number is "10", the pager number key "1" displayed on the first line of the pager number touch key image 61 on the cooking instruction screen 6a.
"0", the delivery key 63b, and the end key 63f are sequentially touched. Then, the background of the order menu key “curry” displayed on the first line of the order menu touch key image 62 turns red. As a result, the clerk recognizes that the customer has ordered the food and beverage menu product “curry” and has not yet received this product “curry” because the background of the order menu key “curry” has turned red. I do. Therefore, the completed food and drink menu product "curry" is provided to customers.

Thereafter, when two items of the remaining food and beverage menu product “coffee” ordered by the customer are completed, the clerk prepares the order menu key “coffee” displayed on the first line of the order menu touch key image 62 and cooks it. The completion key 63a and the end key 63f are touched in the order of "coffee", the cooking completion key 63a, "coffee", the cooking completion key 63a, and the end key 63f. Then, the backgrounds of the two touch menu order menu keys “coffee” turn yellow. In addition, the background of the pager number key “10” displayed as the first line in the pager number touch key image 61 also changes to yellow.

Here, when it is confirmed that the pager number of the pager terminal held by the customer who has received the ordered product is "10", the pager number key "10", the delivery key 63b and the end key 63f are changed. Touch operation in order. Then, the order menu key “coffee” 2 displayed on the first line of the order menu touch key image 62
The dot background turns red. Also, the pager number key “1”
The background of "0" also turns red.

[0086] Then, since the background of the two order menu key "coffee" turned red, the clerk ordered the two food and drink menu product "coffee" and still purchased the two items "coffee". Recognize that the customer has not received it. Therefore, two items of the completed food and drink menu product “coffee” are provided to the customer. Also, the clerk changed the background of the pager number key "10" to red,
Confirm that all the ordered items have been provided to the customer. Then, the pager terminal 3 is collected from the customer, and the pager number key of the pager number “10” of the pager terminal 3 is touched, and then the collection key 63c and the end key 63f are sequentially touched. Then,
The customer file data including the pager number “10” whose reception order is first is deleted from the customer file memory 203b, the data is moved up in the customer file memory 203b, and the cooking instruction screen 6a is displayed as shown in FIG. Is updated to the screen 6b shown in FIG.

On the other hand, in the above example, if the merchandise “curry” is provided to the customer, the pager terminal 3 is mistakenly collected, and the pager number “10” of the pager terminal 3 is obtained.
Touching the pager number key and the collection key 63c, a message notifying a terminal collection error is displayed on the display unit 2.
10 and a warning sound is generated by the buzzer 214. As a result, the clerk can easily notice that the wrong pager terminal 3 has been collected from the customer who has left the ordered product.

As described above, according to the present embodiment, the POS
In the terminal 1, when the menu code of all food and beverage menu items ordered by one customer is input together with the pager number of the pager terminal 3 passed to the customer, in the kitchen terminal 2,
A status “00” indicating an uncooked state is added to each of the input menu codes of all the eating and drinking menu products to create customer file data to be stored for each customer together with the input pager number, and stored in the customer file memory 303a. ing. Then, in the kitchen terminal 2, when the menu code of the food and beverage menu product ready to be delivered to the customer and the pager number of the pager terminal 3 passed to the customer who ordered the product at the time of receiving the order are input, The status of the input menu code is updated from the uncooked state “00” to the cooked state “01” with the data of the customer file including the input pager number,
A paging signal is wirelessly transmitted to the pager terminal 3 of the input pager number. Further, when the pager number of the pager terminal 3 passed at the time of receiving the order is input to the customer who has provided the food and drink menu product which is ready for delivery, the customer has completed cooking with the data of the customer file including the input pager number. The status “01” is updated to the delivered status “10”.

Thus, the pager terminal 3 collected from the customer
When the pager number is input, it is determined whether or not all the statuses assigned to the menu codes are "10" in the customer file data including the input pager number, and all the statuses are in the delivered state. If it is determined to be "10", the data of the customer file is deleted from the customer file memory 203b, and if it is determined that the status attached to at least one menu code is not in the delivered state, the pager terminal 3 The system informs you of the collection error. Therefore, it is possible to prevent the pager terminal 3 from being erroneously collected from a customer who has not completed the delivery of the ordered food and drink menu product, and the pager terminal can be removed from the customer who received the call and received the product. The clerk can immediately determine whether or not to collect. As a result, the delivery of the pager terminal 3 can be managed accurately.

The radio communication system between the radio repeater 4 and each pager terminal 3 is not limited to the PHS radio, and the operation and effect of the present invention can be obtained even if power saving radio or optical communication is adopted. It is.

In the above-described embodiment, the display 210 of the kitchen terminal 2 has a color screen, and the cooking menu, the cooking completion menu, and the delivery completion menu are distinguished by different background colors. The display, blinking display, or the symbols of cooking, cooking completed, and delivery completed may be displayed together with the menu name to distinguish them. In this case, a relatively inexpensive monochrome screen can be used as the display 210 of the kitchen terminal 2.

Further, according to the present invention, a bar code scanner is connected to the POS terminal 1 and a bar code label obtained by converting a bar code of its own pager number is attached to each pager terminal 3. , The pager number may be input by reading the data. This allows the pager number to be entered quickly and without errors.

Also, when a bar code scanner is connected to the kitchen terminal 2 and the pager number of the pager terminal 3 passed at the time of receiving the order is input to a customer who has provided a food and drink menu product that is ready for delivery. When inputting the pager number of the pager terminal 3 collected from the customer, the barcode label attached to the pager terminal 3 may be read and input by the barcode scanner.

Next, another embodiment in which the pager number is input using the bar code scanner in the kitchen terminal 2 will be described with reference to FIGS. 21 to 24. 1 and 2 used in the description of the embodiment in which the pager number is input by touch key operation.
The same reference numerals are given to the same parts as 0, and the detailed description is omitted.

FIG. 21 is a schematic diagram of a customer calling system according to another embodiment, in which a bar code scanner 7 is connected to the kitchen terminal 2. This barcode scanner 7
Is a hand scanner, for example.

FIG. 22 is a rear view of the pager terminal 3 used in this embodiment. As shown in the figure, the pager number assigned to the pager terminal 3 is set on the back of the pager terminal 3. The bar code label 34 on which the bar code symbol is printed is attached.

FIG. 23 is a block diagram showing a main configuration of a kitchen terminal 2 according to another embodiment. The kitchen terminal 2 is a scanner for reading bar code data read by the bar code scanner 7. The scanner controller 217 is provided with a bus line 21.
6 to the CPU 201.

When the CPU 201 captures the bar code data read by the bar code scanner 7 via the scanner controller 217, the CPU 201 executes the scanning process shown in the flowchart of FIG. That is, when starting the above-described scanning process, the CPU 201 first determines whether or not the barcode data captured in step ST1 is the barcode data of the pager number. When it is confirmed that the barcode data is the pager number, the barcode data is analyzed in step ST2 to obtain the pager number. Then, the customer file memory 203b is searched for customer file data including the acquired beer number. As a result, if it is confirmed that the koto file contains the customer file data including the corresponding beijer number (YES in ST3), the process proceeds to S3.
As T4, the statuses attached to all the menu codes constituting the customer file data are checked (status check means).

Here, if the status attached to each menu code is "10" in ST5, all the food and beverage menu items ordered by the customer managed by the customer file data are sent to the customer. Since the pager number of the pager terminal 3 that has been provided and collected from this customer has been input by scanning, ST6 to ST10 are performed.
Collection key input processing in the embodiment (FIG. 18)
(Steps ST4 to ST8) (file deletion means).

On the other hand, if the status assigned to each menu code in ST5 is not "10", the status corresponding to at least one menu code is "01" in ST11. Is in a state where at least one of the food and beverage menu items ordered by the customer managed by the customer file data can be provided, and the pager number of the pager terminal 3 of the customer who has received the product has been scanned and input. ST
As steps 12 to ST20, the same processing as each of the steps ST4 to ST12 of the transfer key input processing (FIG. 17) in the embodiment is executed (transfer data processing means).

If the statuses assigned to the respective menu codes in ST5 are not all "10" already delivered, and if there is no menu code with the status "01" in ST11, the status has not yet been delivered. Since the pager number of the pager terminal 3 collected from the customer who has not completed the delivery of all items has been input, as ST21 to ST23,
Collection key input processing in the embodiment (FIG. 18)
The same processing as the processing of ST10 to ST12 is executed (error notifying means).

In the other embodiment configured as described above, it is possible to prevent the pager terminal 3 from being erroneously collected from a customer who has not completed delivery of the ordered food and drink menu product, and can prevent the pager terminal 3 from being accidentally collected. The delivery of the terminal 3 can be managed accurately. In this case, when the completed product is delivered and the pager terminal 3 is collected, the barcode on the barcode label 34 attached to the pager terminal 3 only needs to be scanned by the barcode scanner 7. The corresponding pager number key and delivery key 63b of the displayed cooking instruction screen 6
In addition, as compared with the above-described embodiment in which the collection key 63c is selectively touch-operated, the operability is good, and there is an advantage that an erroneous operation can be prevented.

[0103] The present invention is not limited to the order management device of the customer calling system for restaurants. The customer who ordered the product is given a pager terminal 3 and waits until it can be delivered. A store that informs the customer by calling the pager terminal 3 wirelessly when the delivery of the ordered product is possible, for example, a store that repairs clothes, a store that creates a duplicate key, or stores only exhibition items at a store, and stores a store when a purchase is made For example, the present invention can be applied as an order management device of a customer calling system in a store or the like where actual products are brought and sold from such stores.

[0104]

As described above in detail, according to the first aspect of the present invention, each time a customer orders a plurality of products, the customer is called every time a single product can be provided. Therefore, an order management device that can accurately manage the delivery of the pager terminal can be provided. According to the second aspect of the present invention, not only the same effect as the first aspect of the invention but also the input operation of the pager number at the time of delivery of completed products and at the time of collection of the pager terminal 3 is simplified. And an order management device excellent in operability can be provided. Further, according to the invention described in claim 3 of the present application, there can be provided an effect that a product in an unprovided state, a product in an available state, and a delivered product can be easily identified.

[Brief description of the drawings]

FIG. 1 is a schematic diagram of a customer calling system according to an embodiment of the present invention.

FIG. 2 is an exemplary block diagram showing a main part configuration of the POS terminal according to the embodiment;

FIG. 3 is an exemplary view showing a keyboard of the POS terminal.

FIG. 4 is an exemplary view showing a main memory area formed in a RAM of the POS terminal.

FIG. 5 is a block diagram showing a main configuration of the kitchen terminal according to the embodiment;

FIG. 6 is a view showing a record format of a menu master file of the kitchen terminal.

FIG. 7 is a view showing a main memory area formed in a RAM of the kitchen terminal.

FIG. 8 is a structural diagram of customer file data shown in FIG. 7;

FIG. 9 is a view showing an example of a cooking instruction screen displayed on a display of the kitchen terminal.

FIG. 10 is an external view of the pager terminal according to the embodiment.

FIG. 11 is a view showing an example of data displayed on a display of the pager terminal.

FIG. 12 is a block diagram showing a main configuration of the pager terminal.

FIG. 13 is a diagram showing a configuration of an order management table stored in a RAM of the pager terminal.

FIG. 14 is a flowchart showing a main part of a registration business process executed by the CPU of the POS terminal.

FIG. 15 is a flowchart showing a main part of an order receiving process executed by the CPU of the kitchen terminal.

FIG. 16 is a flowchart showing a main part of a cooking completion key input process executed by the CPU of the kitchen terminal.

FIG. 17 is a flowchart showing a main part of a delivery key input process executed by the CPU of the kitchen terminal.

FIG. 18 is a flowchart showing a main part of a collection key input process executed by the CPU of the kitchen terminal.

FIG. 19 is a flowchart showing a main part of a reception process executed by the CPU of the pager terminal.

FIG. 20 is an exemplary view showing a display example of a cooking instruction screen used for explaining the operation of the embodiment.

FIG. 21 is an overall view of a customer calling system according to another embodiment of the present invention.

FIG. 22 is a rear view of a pager terminal used in the other embodiment.

FIG. 23 is a block diagram showing a main configuration of a kitchen terminal according to another embodiment.

FIG. 24 is a flowchart showing a main part of a scanning input process executed by the CPU of the kitchen terminal according to the other embodiment.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 ... POS terminal 2 ... Kitchen terminal 3 ... Pager terminal 4 ... Wireless repeater 5 ... Communication line 6 ... Cooking instruction screen 7 ... Barcode scanner 34 ... Barcode label 210 ... Display 214 ... Buzzer 103a ... Product file memory 103b ... Order memory 203a ... Reception order count memory 203b ... Customer file memory 217 ... Menu master file 303a ... Order management table

──────────────────────────────────────────────────の Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) H04B 7/26 H04B 7/26 M H04Q 7/14 103E (72) Inventor Yoshihisa Kawamata Oni-cho, Tata-gun, Shizuoka 570 Ohito Toshiba Tec Co., Ltd. Ohi Plant (72) Inventor Yuki Sato 570 Otocho, Otomachi, Tatagata-gun, Shizuoka Prefecture Toshiba Tec Co., Ltd. 570, Ohi-cho, Toshiba Tec Co., Ltd. F-term (Reference) 3E042 AA04 BA13 CA07 CD04 CE07 CE09 EA01 5B049 AA02 AA06 BB13 BB55 CC01 EE05 FF01 GG03 GG06 5K067 BB23 DD17 EE02 EE16 FF20 GG22 H22H

Claims (3)

[Claims] Claims: 1. An order management device for a store, in which a pager terminal is delivered to a customer who has ordered an item at the time of receiving an order, and the pager terminal is collected when delivery of the ordered product is completed. An order data input means for inputting a product code of a product together with an identification code of a pager terminal passed to the customer, and a status indicating an unprovided state is added to the product code of all products input by the order data input means. Means for storing a customer file for each customer together with the pager terminal identification code entered by the input means, and a product code of a product ready to be delivered to the customer and an order reception for the customer who ordered the product. Providing possible data input means for inputting the identification code of the pager terminal passed at time; Providing-possible data processing means for updating the status of the product code input by the input means from the non-providing state to the provisionable state with the data of the customer file including the inputted identification code; and Pager terminal calling means for wirelessly transmitting a call signal to the pager terminal of the identification code input by the means; and identification of the pager terminal passed to the customer who provided the goods in a ready-to-deliver state when the order was received. Product delivery data input means for inputting a code; and delivery data processing means for updating the status of the available state to the delivered state with the data of the customer file including the identification code input by the product delivery data input means. And terminal collection data to enter the pager terminal identification data collected from customers Means for determining whether or not all the statuses assigned to the product codes in the customer file data including the identification code input by the terminal collection time data input means are in a delivered state; and A file deletion unit that deletes the customer file from the storage unit when the completion determination unit determines that all statuses are in a delivered state; and a status attached to at least one product code by the delivery completion determination unit is a delivered state. And an error notifying unit for notifying a recovery error of the pager terminal when it is judged that the order management device is not in the order management device. 2. An order management device for a store, which hands over a pager terminal to a customer who has ordered an item when receiving an order, and collects the pager terminal when the delivery of the ordered product is completed. An order data input means for inputting a product code of a product together with an identification code of a pager terminal passed to the customer, and a status indicating an unprovided state is added to the product code of all products input by the order data input means. Means for storing a customer file for each customer together with the pager terminal identification code entered by the input means, and a product code of a product ready to be delivered to the customer and an order reception for the customer who ordered the product. Providing possible data input means for inputting the identification code of the pager terminal passed at time; Providing-possible data processing means for updating the status of the product code input by the input means from the non-providing state to the provisionable state with the data of the customer file including the inputted identification code; and Pager terminal calling means for wirelessly transmitting a calling signal to the pager terminal of the identification code input by the means, terminal code input means for inputting the identification code of the pager terminal passed to the customer at the time of receiving the order, When the identification code of the pager terminal is input by the terminal code input means, status check means for checking the status attached to the product code in the customer file including the input identification code; provided by the status check means When the status of the available state is detected, the status is passed. Delivery data processing means for updating to a state, file deletion means for deleting the customer file from the storage means when the status check means confirms that all statuses have been delivered, and all statuses by the status check means. An error notification means for notifying the pager terminal of a collection error when the status of the pager terminal is not in the delivered state and there is no status in the available state. 3. The order management device according to claim 1, further comprising: order list display means for displaying a list of products ordered by the customer based on data of the customer file stored in the storage means. The order management device characterized in that the products displayed in the order management device are distinguished by the status of the status attached to the product code of the product.