JPH08153261A - Order entry system - Google Patents

Abstract

PURPOSE: To speed up operation in an order system for restaurant by allowing a customer to input an order and receive a tag, and at the time of completing cooking, calling the tag or informing of a table position by the tag. CONSTITUTION: When an order is inputted from a display device 10, the contents of the order are displayed on a display device 16 in a cooking room and printed out by a printer 17 to start cooking. Simultaneously with the start of cooking, a customer receives a tag calling terminal 13, e.g. issued from a tag issuing machine 11, and when the tag of a commodity is called at the time of finishing the cooking, the customer receives the commodity returning the tag after completing payment processing at a service counter 4. Consequently, service operation can be quickly and surely executed.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an order entry system for promptly and surely receiving and providing merchandise at restaurants such as fast food restaurants and family restaurants.

[0002]

2. Description of the Related Art Conventionally, restaurants such as fast food restaurants generally carry out order processing as follows. First, a clerk receives an order from a customer at a cash register, and receives an order and processes money with a device connected to a POS. After receiving the price from the customer, give the customer a verification card such as a number card.
Next, the clerk informs the kitchen of the order contents by a slip or the like.
When the product is ready, the kitchen will contact you and call the customer waiting at the table. The customer who arrives at the cashier hands the product in exchange for the verification form, or the clerk delivers the product to the customer's table.

That is, the same clerk continues to perform work such as order reception, POS operation, money processing, and product arrangement.

[0004]

However, the above-mentioned order processing method has the following problems. First, since the same store clerk does a lot of work of different types, it is easy to make work mistakes such as order entry errors and product mistakes. Next, since the customer waits for the cashier's clerk to call and receives the merchandise, it is troublesome because the cashier has to be careful until then. In addition, the store clerk must search for customers who do not receive the merchandise when they call. However, since the table position cannot be immediately confirmed with the above-mentioned verification form, it takes time to deliver the product.

In addition, when a product is delivered to a customer's table, the clerk must remember the details of the order and the position of the table, but since it is memorized, it is easy to make a mistake. Furthermore, when the store is crowded, the waiting time for ordering and receiving products becomes long. To solve this, it is necessary to increase the number of staff, but the labor cost increases. Therefore, there is a system that allows the equipment to perform most of the work including money processing, but it has a drawback that the system introduction cost is high.

[0006] An object of the present invention is to provide an order entry system capable of promptly and surely receiving and providing merchandise at restaurants such as fast food restaurants.

[0007]

An order entry system according to a first aspect of the present invention comprises product information input means for inputting an order to the system, and product information communication means for communicating the product information input by the product information input means to a cooking chamber. A tag issuing means for writing and issuing the product information input by the product information input means in a tag and a tag calling means for calling the tag.

The order entry system according to the second aspect of the present invention comprises the product information input means for inputting an order to the system, the product information communication means for communicating the product information input by the product information input means to the cooking chamber, and the product information input means. The tag issuing means for writing and issuing the entered product information in the tag, the tag data reading means for reading the issued tag product information, and the product information read by the tag data reading means are displayed in correspondence with the table position. Table position information contact means for contacting the counter.

The order entry system according to the invention 3 is the system according to the invention 1 or 2, wherein the tag is a portable terminal device. The order entry system according to invention 4 is the system of invention 1 or invention 2,
It is assumed that the product information communication means is wireless communication. Invention 5
In the order entry system according to the present invention, in the system of the invention 1, the tag calling means is accompanied by a sound.

The order entry system according to a sixth aspect of the present invention is the system of the second aspect, wherein the table position information communication means is wireless communication. The order entry system according to invention 7 is the same as the system according to invention 2,
It is assumed that the tag data reading means is integrated with the table.

[0011]

According to the invention, the customer inputs the product information to be ordered to the system by the product information input means. The inputted product information is communicated to the cooking chamber by the product information communication means, and cooking is started by this information. At the same time, the same product information is written in the tag by the tag issuing means, and the tag is issued and delivered to the customer.

When the ordered product is made, the cooking room informs the clerk of the customer service clerk, and the clerk calls the tag in which the product information of the ordered product is written by the tag calling means. The customer with the called tag receives the item in exchange for the tag. Through the above, products can be ordered and provided promptly and reliably. According to the second aspect, similarly to the first aspect, the customer inputs the product information to be ordered to the system by the product information input means. The inputted product information is communicated to the cooking chamber by the product information communication means, and cooking is started by this information. At the same time, the same product information is written in the tag by the tag issuing means, and the tag is issued and delivered to the customer. The process up to this point is the same as that of the first aspect of the invention, but when the tag data reading means in the table of the seat where the customer is sitting next reads the product information of the tag, this product information is read by the table position information communication means It will be displayed in response to and will be notified to the counter at the same time.

When the ordered product is made, the kitchen informs the clerk of the customer service clerk, and the clerk delivers the ordered product to the customer's table position notified by the table position information communication means at the counter, and exchanges the product for the tag. hand over. From the above,
Products can be promptly and reliably received and provided. Invention 3 to
With regard to the invention 7, products can be promptly and reliably ordered and provided in the same manner as described above.

[0014]

【Example】

(1) Invention 1 FIG. 1 and FIG. 2 are configuration diagrams showing an embodiment of a system according to Invention 1. FIG. 1 shows the layout of a store and the arrangement of devices, and FIG. 2 shows the system configuration. First, in FIG.
Is a general fast food restaurant, and is divided into a guest room 1, a guest room 2, and a cooking room 3. Each room is partitioned by a customer service counter 4 and a cooking room counter 5. Tables 6, 7, 8, 9 are installed in the guest room 1. The cash register in the guest room 1 has a display device 10 as a product information input means.
Is installed. At this place, order product information (product name, quantity, size, etc.) is input from the screen or keyboard. The display device 10 is equipped with a CPU, a memory, etc., which will be described later, which controls the entire system. The data input method from the display may be a touch panel, a touch screen, a bar code input or a pen input in addition to the keyboard. The display device 10 is also used as a money processing means for displaying the amount of money of a product.

Reference numeral 11 denotes a tag issuing machine as a tag issuing means, which displays the product information input from the display device 10.
A tag calling terminal 13 as a part of tag calling means,
Write to 14 or 15 built-in storage devices. The tag calling terminals 13, 14, 15 are called when the ordered products are made. The calling method may be accompanied by a liquid crystal panel display or ringing sound. A portable terminal device may be used for this tag calling terminal.

Reference numeral 12 is a POS terminal including cash processing, which transmits sales management data to the POS system 23 by wire or wirelessly. 16 is a cooking chamber display device installed in the cooking chamber as a product information communication means, which transmits and displays the product information ordered by the customer at the cash register by wire or wirelessly. 17
Is a cooking chamber printer placed near the display device 16 and prints out display contents. Here, the slip with the order number is printed.

Next, in FIG. 2, reference numeral 18 denotes a control unit for managing the system, which incorporates a CPU 19 and memories such as a RAM 20 and a ROM 21. An auxiliary storage device 22 stores sales management data, and stores data to be sent to the POS 23. The control unit 18 accesses each device in the store described above via a controller or the like. The operation of the order entry system according to the present invention will be described based on the above configuration.

First, a customer who visits the store selects a product from the customer service counter 4 and inputs the product information of the order from the screen or keyboard on the display device 10. When the input is completed, the ordered product information is sent to the cooking chamber display device 16 together with the order number, and the ordered product information is displayed in the cooking chamber. With this display, cooking of the ordered product is started in the cooking chamber 3.

At the same time, the same product information is sent to the tag issuing machine 11. The tag issuing machine 11 sends this product information to
For example, it is written in the storage device in the tag calling terminal 13. The clerk hands the tag calling terminal 13 to the customer, and the customer sits at the table 6 and waits for the ordered product to be produced. After the cooking is completed, the clerk in the cooking chamber 3 inputs the completion of cooking to the cooking chamber display device 16 using a touch panel or the like. By this operation, the order number, product information and the like are printed out as a slip on the cooking chamber printer 17. The clerk in the cooking chamber 3 carries this slip to the cooking chamber counter 5 along with the product placed on the tray. The order number may be printed when the ordered product information is displayed on the kitchen display device 16.

The clerk in the guest room 2 receives this product and inputs the order number printed on the slip from the display device 10. Alternatively, it may be selected from the cooking status display screen for each order number on the display. By this operation, the tag calling terminal corresponding to the order number is
The product is displayed or a ringing tone sounds.

The customer can use this display or ring tone to
Knowing that his or her ordered product is available, he goes to the customer service counter 4 to pick it up. Here, the customer returns the tag calling terminal, and the store clerk uses the display device 10 or the POS terminal 1.
Cash processing by 2. The product price is calculated based on the product data stored in the RAM 20 or the auxiliary storage device 22 in advance and displayed on the display.

The sales record data obtained by the above order processing is stored in the auxiliary storage device 22 and periodically transmitted to the POS system. As described above, quick and reliable order processing work is performed. (2) Invention 2 FIGS. 3 and 4 are configuration diagrams showing an embodiment of a system according to Invention 2.

The difference between the embodiments of the invention 2 and the embodiment 1 is that the devices operating in each table are the tag calling terminals 13 to 15 in the invention 1, whereas in the invention 2 the tag data is read. The tag readers 24 to 26 are for use. This tag reader may be a device that can be placed on a table, or may be built in the table or integrated with the table.

In the second embodiment of the invention, the display device 10 and the tag issuing machine 11 are placed in the passenger compartment 1 side for the convenience of the customer's operation, and the display used for the customer's order operation and cooking confirmation is separately provided. Then, an example in which the counter room display device 28 is provided is shown. Others are the same as the invention 1. The operation of the order entry system according to the second aspect of the invention will be described based on the above configuration.

First, the process from ordering a product to receiving a tag is the same as in the first aspect of the invention. That is, when the customer selects a product and inputs the product information of the order from the display device 10, the product information is displayed on the cooking chamber display device 16, and the cooking of the ordered product is started in the cooking chamber 3 by this display. At the same time, the same product information is sent to the tag issuing machine 11 and stored in the tag. When the clerk gives this tag to the customer, the customer sits at the table 6, for example.

Next, the customer who arrives at the table 6 inserts a tag into the tag reader 24 provided in the table and causes the commodity information of the order stored in the tag to be read. By this operation, the product information is sent to the counter room display device 28 by wire or wirelessly and is displayed corresponding to the table position. After the cooking is completed, the clerk in the cooking chamber 3 inputs the completion of cooking to the cooking chamber display device 16 using a touch panel or the like. By this operation, a message indicating that cooking is completed is sent to the counter room display device 28, and the clerk in the cooking room 3 carries the product to the cooking room counter 5. At this time, as in the case of the first aspect, the voucher on which the order number and the product information are printed may be received from the cooking chamber printer 17 together with the product placed on the tray.

Then, the clerk of the counter 27 receives the product, confirms the table position and the ordered product information displayed on the counter room display device 28, and delivers the product to the table with the ordered customer and receives the tag. . After that, the POS terminal 12 processes the money. Note that the product price is calculated based on the product data stored in the RAM 20 or the auxiliary storage device 22 in advance and displayed on the display, as in the first aspect of the invention. Further, the sales record data obtained by the above order processing is stored in the auxiliary storage device 22 and periodically transmitted to the POS system. As described above, quick and reliable order processing work is performed.

In the above embodiment, the customer service counter 4
And 1 display device installed in the kitchen 3
The case of a stand is shown. However, when the scale of the store is large, a plurality of devices shown in FIG. 2 or 4 may be used to configure the distributed processing system.

[0029]

According to the first aspect of the present invention, the customer can input the ordered product and the tag calling terminal notifies the customer when the product is available. Therefore, the following effects can be obtained. First, the customer is less likely to wait for an order to be received, and the clerk does not have to search for the customer who called the customer, which speeds up order processing. Further, as a result, the number of staff in the store can be reduced as compared with the conventional order processing method.

Next, the use of the tag reduces mistakes in work by the clerk, and the product can be smoothly and reliably provided. In addition, the customer does not need to pay attention to calling the cash register because the customer can know that the product is completed by calling the tag after ordering. Therefore, a small number of people can provide a higher level of service. According to the invention 2,
The customer can input the ordered product, and when the product is created, the product information corresponding to the table position is confirmed and the clerk carries the product to the customer's table, so that the following effects can be obtained.

First, as in the case of the first aspect of the invention, the customer is less likely to wait for the order to be received, and the clerk does not need to remember the order contents and the position of the table, so that the order processing is speeded up.
Next, by using the tag and the display device of the counter room, the mistake of the work of the clerk can be reduced, and the product can be provided smoothly and surely. In addition, the customer does not have to be careful when calling the cashier, because the clerk will deliver the product to the table after the order is placed.

When the tag calling means is a portable terminal device, the customer can call anywhere near the customer in the store (invention 1), or the location of the customer can be found no matter what table he sits in (invention 2). Therefore, the product can be delivered without fail. Furthermore, when wireless communication is used as the product information communication means (invention 4) or the table position information communication means (invention 6) for sending the contents of the ordered product to the display in the cooking chamber,
Wiring such as cables is unnecessary, and it is also convenient when relocating or moving the table.

If a ringing tone is used for the tag calling terminal (Invention 5), it is convenient because the customer does not have to pay attention to the calling terminal until the ordered product is completed. Further, when the tag data reading means of the invention 2 is integrated with the table (invention 7), there is an advantage that the table can be widely used.

[Brief description of drawings]

FIG. 1 is a configuration block diagram of an order entry system that is an embodiment of the first invention.

FIG. 2 is a system configuration diagram for FIG.

FIG. 3 is a configuration block diagram of an order entry system that is an embodiment of the second invention.

FIG. 4 is a system configuration diagram for FIG.

[Explanation of symbols]

01 ... Store, 1 ... Guest room, 2 ... Guest room, 3 ... Cooking room, 4 ...
Customer service counter, 5 ... Cooking room counter, 6-9 ... Table, 10 ... Display device, 11 ... Tag issuing machine, 12
... POS terminal, 13 to 15 ... Tag calling terminal, 16 ... Cooking room display device, 17 ... Cooking room printer, 18 ...
Control unit, 19 ... CPU, 20 ... RAM, 21 ... ROM,
22 ... Auxiliary storage device, 23 ... POS system, 24-2
6 ... Tag reader, 27 ... Counter, 28 ... Counter room display device.

Claims (7)

[Claims] 1. A product information input unit for inputting an order to a system, a product information communication unit for communicating the product information input by the product information input unit to a cooking chamber, and a product information input by the product information input unit. An order entry system comprising a tag issuing means for writing and issuing a tag and a tag calling means for calling the tag. 2. Product information input means for inputting an order to the system, product information communication means for communicating the product information input by the product information input means to the cooking chamber, and product information input by the product information input means. Tag issuing means for writing and issuing to tags, tag data reading means for reading the issued tag product information, and table position for displaying the product information read by the tag data reading means in correspondence with the table position and contacting the counter An order entry system characterized by being provided with information communication means. 3. The order entry system according to claim 1 or 2, wherein the tag is a portable terminal device. 4. The order entry system according to claim 1 or 2, wherein the product information communication means is wireless communication. 5. The order entry system according to claim 1, wherein the tag calling means is accompanied by a sound. 6. The order entry system according to claim 2, wherein the table position information communication means is wireless communication. 7. The order entry system according to claim 2, wherein the tag data reading means is incorporated integrally with the table.