JPH0830868A - Order entry system - Google Patents

Abstract

PURPOSE:To quickly provide a commodity to a customer by issuing a tag simultaneously with order reception and reading it by the tag reader on a table at which the customer sits. CONSTITUTION:A clerk inputs the order number of the customer and commodity information of the order from a picture or a keyboard by a display device 10. Simultaneously, commodity information of the order is sent to a kitchen display device 16 together with the order number, and ordered commodity information is displayed in the kitchen. This commodity information is sent to a card issue machine 11 also to issue a card where this commodity information is stored. The customer inserts the card received from a register to a card reader 12 placed by a table 6. By this operation, commodity information of the order stored in the card is displayed on the kitchen display device 16 through a CPU. This display information is confirmed to continue the cooking preliminarily prepared in the kitchen 3. When the cooking is completed, this completion is inputted to the display device 16.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an order entry system for promptly and surely receiving and providing merchandise in restaurants such as fast food restaurants and restaurants.

[0002]

2. Description of the Related Art Conventionally, restaurants such as fast food restaurants and restaurants have generally processed orders as follows. At a fast food restaurant, customers select products at a cashier and order them from a clerk. Pay the price, receive the verification card such as the number card from the clerk, and wait for the product to be made at the table. At the cash register, a clerk calls the order details to the cooking room with a voucher, etc. When a product is made, the cooking room receives a notification and calls a customer waiting at the table. The customer goes to the cash register and receives the product in exchange for the verification form.

In a restaurant, when a customer arrives at a table, a clerk comes to obtain an order. I order the product, receive the copy, and wait for the product to be made at the table. After that, unlike the fast food restaurant, customers do not go to pick up the product, but a clerk carries it to the table.

[0004]

The above-described order processing method has the following problems. At fast food restaurants,
When a product is made, the clerk calls the customer because the customer's table position is unknown. However, when the customer does not come to pick up, the clerk must find the customer. At this time, since it is not possible to immediately confirm the table position and the order contents with the above-mentioned verification form, it takes time to deliver the product to the customer.

In a restaurant, a clerk must remember the position of the customer's table in order to carry the goods to the customer. However, since they often rely on their memories, work mistakes such as making a mistake in the table are likely to occur. In addition, since the customer places an order after arriving at the table, there is a waiting time from when the customer arrives at the table to when the customer arrives at the table and from when he / she sits down to pick up the order.

Further, in any of the above cases, since it is not known when the customer arrives at the table in the cooking room, it is difficult to grasp the timing of starting cooking. Therefore, it tends to take a long time to provide a product. Therefore, the present invention is applicable to restaurants such as fast food restaurants and restaurants,
The purpose is to provide an order entry system for promptly receiving and providing products and dishes.

[0007]

The order entry system according to the present invention is a product information input means for inputting an order to the system, a money processing means for processing money for ordered products, and a product input by the product information input means. The product information communication means for communicating information to the cooking chamber, the tag issuing means for writing and issuing the product information input by the product information input means on the tag, the tag information reading means for reading the tag information, and the tag information reading means. Tag information communication means for communicating the read product information and incidental information to the cooking chamber.

Alternatively, in the above system, an IC card is used as a tag. Alternatively, in the above system, a tag information communication means for communicating the product information and the incidental information read by the tag information reading means to the cooking chamber,
Use wireless communication system.

[0009]

When the merchandise information of the customer's order is inputted by the merchandise information input means at the cash register, the money processing means calculates the price of the merchandise, and thereby the money is processed. next,
The merchandise information communication means communicates the merchandise information to the cooking room, and the cooking room prepares to cook the ordered merchandise based on this information.

At the same time, the tag issuing means writes the product information input by the product information input means into the tag and issues it, and passes it to the customer from the store. The customer causes the tag information reading means installed on the table to read the tag contents.
In addition to the product information of the ordered product, this read information includes additional information such as the table position, seating time, and order number. This information is communicated to the cooking room by the tag information communication means, and based on this, the cooking room cooks the ordered product that was previously prepared for cooking.

When the ordered product is made, the kitchen informs the cashier, and the cashier collates the product with the order number and delivers it to the customer.

[0012]

1 and 2 are block diagrams showing an embodiment of a system according to the present invention. FIG. 1 shows a store layout and device configuration, and FIG. 2 shows a system configuration. First,
In FIG. 1, 01 is a general fast food restaurant, which is divided into a guest room 1, a guest room 2, and a cooking room 3. Further, each room is partitioned by a customer service counter 4 and a cooking room counter 5. Tables 6, 7, 8, 9 are installed in the guest room 1.

A display device 10 such as a touch panel as a product information input means is installed at the cash register in the guest room 1. Here, the ordered product information (product name, quantity, size, etc.) is input from the screen or the keyboard. The device 10 is also used as a money processing means for displaying the amount of money of a product. Further, this display device has a CP (described later) for controlling the entire system.
A U, a memory, a controller for each device, etc. are mounted.

Reference numeral 11 denotes a card issuing machine as tag issuing means, which displays the product information input from the display device 10.
The IC card or the magnetic card as a tag is written and issued. The devices 12 to 15 are card readers as tag information reading means, which are installed near each table and read the product information written by the card issuing machine 11.

Reference numeral 16 is a cooking chamber display installed in the cooking chamber as a product content communication means and a tag information communication means, and displays the product information ordered by the customer at the cash register and the card information described later to contact the cooking room. To do. Reference numeral 17 denotes a printer placed on the side of the display 16 for printing out display contents and the like. Mao, 22 is a POS system to which sales management data is transmitted by wire or wirelessly.

Next, in FIG. 2, 18 is a CPU for managing the system, 19 is a ROM for program memory, and 20 is a RAM for program execution and data storage. Reference numeral 21 is an auxiliary storage device for storing data related to sales.
Data to be sent to S22 and the like are stored. CPU18
Accesses each device in the store described above through the controller.

The operation of the order entry system according to the present invention will be described based on the above system configuration.
First, a customer who visits the store selects an item from the customer service counter 4 and orders it from the cashier. The store clerk inputs the customer's order number and order product information from the screen or keyboard on the display device 10.

When the input is completed, the price is calculated based on the unit price of the product stored in the RAM 20 in advance,
Appears on the display. At this time, the input product information is stored in the RAM 20. Here, the clerk processes the price and inputs information on the completion of the money processing from the display 10. At the same time, the ordered product information is sent to the cooking chamber display 16 together with the order number, and the ordered product information is displayed in the cooking chamber. By this display, the cooking chamber 3 starts preparing for cooking the ordered product.

At the same time, the same product information is sent to the card issuing machine 11, and a card in which this product information is stored is issued. The customer receives this card from the cashier's clerk and sits at a table, for example, table 6. Next, the customer inserts the card received at the cash register into the card reader 12 placed near the table 6. By this operation, the product information of the order stored in the card is displayed on the cooking chamber display 16 via the CPU 18. At this time, not only the product information but also the position of the customer table (table number, etc.) and the time when the product information of the card reader is read (the time when the customer arrives at the table) are simultaneously displayed on the display.

After confirming this display information, the cooking chamber 3 proceeds with the cooking which has been started previously. When cooking is completed, the clerk in the cooking chamber 3 inputs cooking completion to the cooking chamber display 16 (using a touch panel or the like). By this operation, the customer table number, order number, product information, etc. are printed out as a slip on the printer 17. The clerk in the cooking chamber carries the voucher to the cooking chamber counter 5 along with the product placed on the tray or the like.

The clerk in the reception room 2 receives this product and delivers it to the table of the customer table number printed on the slip. The customer receives the product in exchange for the card, and the customer service is completed. The sales record data obtained by the order processing as described above is stored in the auxiliary storage device 21 described above and periodically transmitted to the POS system.

In this embodiment, the cash processing is first performed at the cash register when the product is ordered, but it can also be carried out by the slip attached to the product when returning the card to the cash register after eating. In addition, in FIG. 2 showing this embodiment, the product information read by the card readers 12 to 15 installed on each table is transmitted to the cooking chamber display 16 by wire via the CPU 18. This transmission system may be a wireless system, and the information may be wirelessly transmitted from the card reader to the kitchen display.

Further, in this embodiment, the customer service counter 4
There is only one display installed in each of the kitchen and cooking chamber 3, but if the scale of the store is large, the same CPU 18
You may add a display to. Alternatively, a system management CPU is provided separately from the CPU of the customer service counter 4, and the CPU of the customer service counter 4 and the kitchen display 1 are provided.
It is also possible to adopt a distributed processing system by using 6 or the like as a terminal device.

[0024]

According to the present invention, a tag is issued at the same time as an order is received, and the tag is read by the customer at the table where the customer is seated, so that the contents of the product, the table position, the sitting time, and the order number can be set between the cooking room and the cash register. I can confirm. Therefore, the clerk can surely carry the finished product to the customer's table without making a mistake in the order order or the table position. Therefore, the product can be promptly provided to the customer.

Further, since the customer takes an order before arriving at the table, the waiting time before ordering and the time until seating can be shortened. Furthermore, since the order details are displayed at the same time as the order is placed on the kitchen display,
You can prepare food in advance. After that, the time when the customer arrives at the table is displayed on the display, so that cooking can be started in a timely manner, the waiting time for cooking can be shortened, and customer satisfaction and service quality can be improved.

If a wireless system is used as a tag information communication means for sending a table number, product information, etc. from a card reader to a cooking chamber display, wiring such as a cable is not necessary and the table can be relocated or moved. It becomes convenient. In addition to the above effects, in terms of sales management, not only ordered product information but also incidental information such as table seating position and time can be transmitted to the POS system to collect information.
You will be able to perform more detailed business management and market research.

[Brief description of drawings]

FIG. 1 is a block diagram of an order entry system as an embodiment of the present invention.

FIG. 2 is a system configuration diagram for FIG.

[Explanation of Codes] 01 Store 1 Guest Room 2 Guest Room 3 Cooking Room 4 Customer Counter 5 Cooking Room Counter 6 Table 7 Table 8 Table 9 Table 10 Display Device 11 Card Issuer 12 Card Reader 13 Card Reader 14 Card Reader 15 Card Reader 16 Cooking room display 17 Printer 18 CPU 19 ROM 20 RAM 21 Auxiliary storage device 22 POS system

Claims (3)

[Claims] 1. A product information input means for inputting an order to a system, a money processing means for processing money for an ordered product, and a product information communication means for communicating the product information input by the product information input means to a cooking chamber. , Tag issuing means for writing and issuing the product information input by the product information input means to the tag, tag information reading means for reading the tag information, and communicating the product information and incidental information read by the tag information reading means to the cooking chamber An order entry system, characterized by comprising: 2. The order entry system according to claim 1, wherein the tag is an IC card. 3. The order entry system according to claim 1, wherein the tag information communication means for communicating the product information and the incidental information read by the tag information reading means to the cooking chamber is by wireless communication.