JP2012014566A - Cafeteria service system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a cafeteria service system for offering high-quality services while suppressing labor costs.SOLUTION: A cafeteria service system includes: a ticket issuing machine 16 for issuing a meal ticket retaining reference number information and ordered food/drink content information; first output means for outputting the information retained on the meal ticket; a kitchen monitor 42 installed in a kitchen; display control means for inputting the information output by the first output means, and displaying the ordered food/drink and a reference number on the kitchen monitor; read means 36 disposed on a table and/or a counter, in front of each seat, for reading the information retained on the meal ticket; storage means storing seat number information corresponding to the seat; association means for, when the information retained on the meal ticket is read by the read means, reading seat number information from the storage means and associating the seat number information with the reference number information; and second output means for outputting the associated seat number information and reference number information to the display control means for displaying on the kitchen monitor the seat number as well as the reference number and the ordered food/drink.

Description

  The present invention relates to a restaurant service system.

In recent years, restaurants, restaurants, etc. in government offices, companies, electric railway stations, amusement facilities, etc., have been provided with automatic ticket vending machines (hereinafter referred to as the following) in order to reduce personnel expenses and increase ticketing efficiency. In many cases, a system for issuing tickets by simply calling a ticket vending machine is employed. In addition, when a user purchases a meal ticket from a ticket vending machine, a system is also realized in which the information is notified to the kitchen side and displayed on the panel, and the order of cooking is automatically managed.

In addition, self-service restaurants are increasing in order to reduce labor costs. For example, in Japanese Patent Application Laid-Open No. 2003-248869 (Patent Document 1), a menu is pushed and a predetermined menu is purchased to provide food. The customer waiting time can be shortened, troubles such as wrong provision of food can be prevented, and necessary information can be displayed on the screens of the kitchen side and the distribution side. A self-service restaurant service system has been proposed.
JP 2003-248869 A

The service system for a self-service restaurant disclosed in Patent Document 1 is installed in a ticket vending machine, a kitchen, and a hall that issue a memory card capable of storing a reference number by pressing a menu button. The menu and order number ordered by the menu button on the machine are displayed at a predetermined position. The kitchen monitor and the order monitor, and the corresponding menu displayed on the kitchen monitor and the order monitor are deleted by the cooking completion input or the order completion input. Means for notifying the customer that the food has been cooked, and receiving the storage card from the customer and causing the terminal to read it, thereby deleting the reference number from the kitchen monitor and the distribution monitor. It is.

  According to such a service system for self-service restaurants, there is no mistake in provision of products because cooking can be performed efficiently. Because they had to go to pick up already cooked items, there were many shops that hated switching to self-service to serve customers.

Accordingly, an object of the present invention is to provide a restaurant service system capable of suppressing labor costs and providing high-quality services to customers.

The above-described problems are solved by the product information linking device of the present invention having the following configurations (1) to (10).
(1)
A ticketing machine that issues a food ticket carrying the reference number information and order food / drink content information by pressing an order food / drink button, first output means for outputting a signal of information carried on the food ticket, installed in the kitchen Display control means for inputting the information signal output by the first output means and displaying the ordered food and drink and the serial number on the cooking place monitor, and each seat disposed in the customer hall Reading means that is arranged on the front table and / or counter and reads information carried on the food ticket, storage means that stores seat number information corresponding to the seat, and when the reading means reads information carried on the food ticket The seat number information of the seat is read from the storage means, and at least the seat number information and the information read by the reading means are adjusted. Linking means for linking number information, and second output means for outputting seat number information and reference number information linked by the linking means to the display control means, wherein the display control means includes reference number Based on the information, the seat number is displayed on the kitchen monitor in addition to the reference number displayed on the kitchen monitor and the ordered food and drink, so that the order food and drink should be understood from the above. A restaurant service system characterized by that.
(2)
The restaurant service system according to the above (1), wherein the meal ticket carries the reference number information and the ordered food content information with a barcode.
(3)
The restaurant service system according to the above (1), wherein the meal ticket carries the reference number information and the ordered food content information with an IC tag.
(4)
An order for placing an ordered food / drink container on an order conveyance path extending so that the ordered food / drink container can be conveyed from the kitchen to each seat, and conveying the ordered food / drink container to the customer's seat The transport apparatus is further provided, and the order transport apparatus includes stop means that stops when the ordered food container on the order transport path comes close to the seat position of the customer, according to any one of (1) to (3) above. Service system for restaurants.
(5)
The order food / drink container is attached with at least an IC tag into which the seat number information of the customer is input, and the stop means operates based on the seat number information. Service system for restaurants.
(6)
(5) Restaurant service system according to (5) above, wherein the information reading means of the IC tag is provided in the vicinity of the starting end of the order conveyance path.
(7)
(5) Restaurant service system according to (5) above, wherein the IC tag information reading means is provided in the vicinity of each customer's seat position along the longitudinal direction of the order conveyance path.
(8)
The order food / drink container is provided with a container ID for each container, and the customer's seat number information to be stopped by the ordered food / drink container is stored corresponding to the container ID, and based on the seat number information The restaurant service system according to any one of (4) to (7), wherein the stop means is operated.
(9)
The container ID information reading means is the restaurant (0) service system of (8) provided near the start end of the order conveyance path.
(10)
(8) Restaurant service system according to (8) above, wherein the container ID information reading means is provided at each customer's seat position along the longitudinal direction of the order conveyance path.

The restaurant service system of the present invention outputs a signal of the information carried on the ticket issuing machine that issues the food ticket carrying the reference number information and the order food content information by pressing the order food button. Display control for inputting a first output means, a kitchen monitor installed in the kitchen, a signal of information output by the first output means, and displaying the ordered food and drink and the serial number on the kitchen monitor Means, reading means for reading the information carried on the meal ticket placed on each table in front of the seat and / or counter arranged in the customer hall, storage means for storing seat number information corresponding to the seat, and the reading means When the information carried on the meal ticket is read, the seat number information of the seat is read from the storage means, and the seat number information and the read A linking means for linking at least the reference number information among the information read by the stage, and a second output means for outputting the seat number information and the reference number information linked by the linking means to the display control means. The display control means displays the seat number on the kitchen monitor in addition to the serial number and the ordered food and drink displayed on the kitchen monitor based on the serial number information. By making it possible to know where to serve, not only self-service, but also sufficient service for customers, and so-called “mogiri” work is no longer necessary, so labor costs can be significantly reduced.

It is a top view which shows the internal arrangement | positioning of a restaurant store. It is a block diagram for demonstrating the function of the service system for restaurants by embodiment of this invention. It is sectional drawing explaining the outline | summary of the order conveying apparatus used for the service system for restaurants by embodiment of this invention.

Hereinafter, a restaurant service system according to a preferred embodiment of the present invention will be described with reference to the accompanying drawings.

FIG. 1 is a diagram showing an internal arrangement of the restaurant store 10, where reference numeral 12 denotes a customer hall and reference numeral 14 denotes a cooking place.

In the vicinity of the entrance of the customer hall 12, a ticket issuing machine 16 that issues a meal ticket T is installed. As shown in FIG. 2, the ticket issuing machine 16 includes a control unit 18 including a CPU, a menu panel 20 connected to the control unit 18, a printing / ticketing control unit 22 connected to the control unit 18, and the control unit 18. A printing / ticketing means 24 connected to the printing / ticketing control means 22 is provided.

The menu panel 20 is composed of a liquid crystal, an organic EL, or the like, and displays a menu (ordered food and drink) contents (shown in the form of touch keys), input amount, change, etc., and has a touch panel format. It has become. When the menu displayed on the menu panel 20 is touched by the customer, the menu panel 20 outputs the order food content information signal S1.

The printing / ticketing means 24 actually issues the meal ticket T.

The control means 18 inputs the order food / beverage content information signal S1 from the menu panel 20, links the serial number information which is a continuous number to the order food / beverage content information signal S1, and newly performs printing / ticketing control. The signal S2 is formed and output to the printing / ticketing control means 22.

The printing / ticketing control means 22 receives the printing / ticketing control signal S2 from the control means 18, and according to the printing / ticketing control signal S2, the actual order food / drink content (for example, gyudon) and the reference number are provided on the surface. (For example, 0001234) is written, and a meal ticket T (FIG. 1) in which a barcode B (one-dimensional and two-dimensional) indicating the order food and drink number and a serial number is written on the back side.

In the customer hall 12, an order conveyance path 32 of an order conveyance apparatus 30 extending from the cooking place 14 to the inside of the customer hall 12 is installed, and a plurality of tables 34 for four persons are provided on both sides of the order conveyance path 32. Is provided. Counters may be arranged on both sides of the order conveyance path 32.

Control means 36-1, 36-2, 36-3, 36-4... 36-n with food ticket sensors are provided on the surface of each table 34. The control means with food ticket sensor stores in advance seat number information of the seat where the control means with food ticket sensor is arranged. The food ticket sensor reads the order food content information and the serial number information from the barcode B displayed on the back side of the food ticket T, and the information and the seat number information of the seat where the control means with the food ticket sensor is arranged. , And a meal ticket / seat information signal S3 is output.

The kitchen 14 has a main server 40 with a monitor, first and second cooking terminals 42 and 44 having a touch panel monitor, and a touch panel monitor, and the order food and drink in each order transport path 32 of the order transport device 30. First, second and third transfer control means 46, 48 and 50 for controlling the transfer of the container are disposed.

The main server 40 includes control means 52 composed of a CPU or the like, and this control means 52 is connected to the control means 18 of the ticket issuing machine 16 via the input / output control means 53. A cooking terminal control means 54 and an order conveying apparatus control means 56 are connected to the control means 52, and the cooking terminal control means 54 is connected to the first and second cooking terminals 42 via the input / output control means 58. 44, the order transfer device control means 56 is connected to the first, second and third transfer control means 46, 48 and 50 via the input / output control means 58, respectively.

FIG. 3 is a cross-sectional view of the order conveying device 30. The order conveying apparatus 30 includes three order conveying paths 32 described above. Each order conveyance path 32 has a rail 60 extending in the longitudinal direction at the center thereof. A transport tray 62 is installed on the order transport path 32 so as to be reciprocable in the longitudinal direction of the order transport path 32. The transport tray 62 is driven by drive means (not shown) including a motor or the like, and this drive means is started and stopped by the first, second and third transport control means 46, 48 and 50. To be controlled. As a result, the transfer tray 62 on which the ordered food container D is placed is automatically moved to the seat (table 34) of the customer who ordered it.

Next, the actual operation of the restaurant service system 10 according to the embodiment of the present invention described above will be described.

First, when a customer inserts money from the money insertion slot of the ticketing machine 16 and touches a predetermined menu key (gyudon) on the menu panel 20, a gyudon information signal is sent to the control means 18 as an ordered food content information signal S1. Is output. The control means 18 associates the serial number information 0001234 (for example, the 1234th customer in this month) with the beef bowl information signal, and newly forms the serial number 0001234 and the cow bowl signal S2, and prints this The data is output to the ticket issuing control means 22.

The printing / ticketing control means 22 inputs the serial number 0001234 and the gyudon signal S2 from the control means 18, and according to the serial number 0001234 and the gyudon signal S2, the surface is the beef bowl which is the actual order food and drink content. The number 0001234, which is the reference number, is written, and the meal ticket T, in which the beef bowl, which is the order food / drink content, and the barcode B representing the number 0001234, is written on the back side.

The reference number 0001234 and the beef bowl signal S2 are also transmitted to the main server 40. The control means 52 inputs the reference number 0001234 / beef bowl signal S2 via the input / output control means 53 and temporarily stores it, while the reference number 0001234 / beef bowl signal S2 is used for cooking. It outputs to the terminal control means 54.

The cooking terminal control means 54 inputs the reference number 0001234 and the beef bowl signal S2 through the input / output control means 58. According to the serial number 0001234 / gyudon signal S2, one of the first and second cooking terminals 42 and 44 is controlled to display the serial number 0001234 / gyudon on the touch panel. At the same time, one of the first and second cooking terminals 42 and 44 stores the reference number 0001234 and the beef bowl signal S2. The cook looks at the display on the touch panel and starts cooking.

  On the other hand, a customer who has a food ticket is seated in a favorite table that is vacant (here, the third table is labeled 34-3), and the barcode is written on the food ticket. When placed on the control means 36-3 with food ticket sensor with the side down, the control means 36-3 with food ticket sensor reads the barcode B with the food ticket sensor and seat number information of the seat where the customer is seated And the reference number 0001234 / gyudon / seat 3 signal, which is the food ticket / seat information signal S3, is output.

The control means 52 inputs the reference number 0001234 / beef bowl / seat 3 signal via the input / output control means 53 and outputs the reference number 0001234 / beef bowl / seat 3 signal to the cooking terminal control means 54. . The cooking terminal control means 54 receives the reference number 0001234 and the beef bowl signal input to either the first or second cooking terminal 42 or 44 via the input / output control means 58. And the reference number 0001234, beef bowl, and seat 3 are displayed on the touch panel.

In parallel, the control means 52 outputs the reference number 0001234, beef bowl and seat 3 signals to the order conveying apparatus control means 56. The order conveying device control means 56 outputs the reference number 0001234, beef bowl and seat 3 to the first conveying path control means 46 via the input / output control means 58. The transport path control means preferably has a touch panel, and the reference number 0001234, beef bowl and seat 3 are displayed on the touch panel.

The cook refers to the display on the touch panel of the cooking terminal (reference number 0001234 / beef bowl / seat 3) and the display on the touch panel of the first transport path control means 46 (reference number 0001234 / beef bowl / seat 3), and finishes. The contents and seats of the ordered food / drink container D are confirmed, and after confirmation, the ordered food / drink container D is placed on the transport tray 62 of the top order transport path 32 in the figure, and the first transport path control means 46 is placed. The touch panel display (reference number 0001234, beef bowl, seat 3) is touched.

Then, the first transport path control means 46 moves the transport tray 62 on which the ordered food container D is placed to the seat number stored in the storage means of the first transport path control means 46, Then stop. When the customer receives the ordered food container D, the customer returns to the transport tray 62 to the original position. Whether or not the customer has received the ordered food container D can be detected by placing a weight sensor or the like on the transport tray 62.

When the touch panel display (reference number 0001234 / gyudon / seat 3) of the first transport path control means 46 is touched, the display on the touch panel (reference number 0001234 / gyudon / seat 3) is turned off. The above-mentioned display (reference number 0001234 / gyudon / seat 3) on the touch panel (or monitor) of all the control means is turned off.
As described above, the shop side does not need to be squeezed or arranged, and the labor cost is not required, and the customer side does not have to go to the distribution counter like self-service, which is convenient.

In the above-described example, a barcode is used as a method for supporting the information of the reference number and order contents on the meal ticket. However, an IC tag may be arranged on a part of the meal ticket and the information may be written on this. In this case, the food ticket sensor of the control means with food ticket sensor is an IC tag reader.

Further, in the above-described example, it has been described that the conveyance tray 62 is stopped at a predetermined position by controlling the driving unit of the conveyance tray 62 by the conveyance path control unit. However, the following method is used. May be executed.

Stop means for the transport tray 62 is provided at each table position on the transport path, and an IC tag to which the customer's seat number information is input is attached to the ordered food and drink container, and an IC tag reader is attached to each table. The IC tag reader reads the information of the IC tag, and when the read seat number information is for the table, the stop means is operated to stop the transport tray 62. Also good.

The order food / drink container is provided with a container ID for each container, and the customer's seat number information to be stopped by the ordered food / drink container is stored corresponding to the container ID, and based on the seat number information The stop means may be activated.

An IC tag reader as information reading means for the IC tag may be provided in the vicinity of the starting end of the order conveyance path. The distance between the customer's seat and the starting end may be calculated, and the transfer tray 62 may be stopped based on the calculated distance. The IC tag reader of the container D may be provided at each customer's seat position along the longitudinal direction of the order conveyance path.

This IC tag reader may also serve as an IC tag reader as a food ticket sensor.

DESCRIPTION OF SYMBOLS 10 Restaurant store 12 Customer hall 14 Cooking place 16 Ticketing machine 18 Control means 20 Menu panel 22 Printing / ticketing control means 24 Printing / ticketing means 30 Order conveyance device 32 Order conveyance path 34 Table 36-1, 2, 3, 4, ..N Control means 3 with food ticket sensor
40 Main server with monitor 42 First cooking terminal 44 Second cooking terminal 46 First transport control means 48 Second transport control means 50 Third transport control means 52 Control means 53 Input / output control means 54 Cooking terminal control means 56 Order transport device control means 58 Input / output control means 60 Rail 62 Transport tray

Claims (10)

A ticketing machine that issues a food ticket carrying the reference number information and order food / drink content information by pressing an order food / drink button, first output means for outputting a signal of information carried on the food ticket, installed in the kitchen Display control means for inputting the information signal output by the first output means and displaying the ordered food and drink and the serial number on the cooking place monitor, and each seat disposed in the customer hall Reading means that is arranged on the front table and / or counter and reads information carried on the food ticket, storage means that stores seat number information corresponding to the seat, and when the reading means reads information carried on the food ticket The seat number information of the seat is read from the storage means, and at least the seat number information and the information read by the reading means are adjusted. Linking means for linking number information, and second output means for outputting seat number information and reference number information linked by the linking means to the display control means, wherein the display control means includes reference number Based on the information, the seat number is displayed on the kitchen monitor in addition to the reference number displayed on the kitchen monitor and the ordered food and drink, so that the order food and drink should be understood from the above. A restaurant service system characterized by that. The restaurant service system according to claim 1, wherein the meal ticket carries the reference number information and the ordered food content information by a barcode. The restaurant service system according to claim 1, wherein the meal ticket carries the reference number information and the ordered food content information by an IC tag. An order for placing an ordered food / drink container on an order conveyance path extending so that the ordered food / drink container can be conveyed from the cooking area to each seat, and conveying the ordered food / drink container to the customer's seat 4. The restaurant according to any one of claims 1 to 3, further comprising a transport device, the order transport device having stop means that stops when the ordered food container on the order transport path comes near the seat position of the customer. Service system. 5. The restaurant according to claim 1, wherein at least an IC tag into which the customer's seat number information is input is attached to the order food / drink container, and a stop unit operates based on the seat number information. Service system. 6. The restaurant service system according to claim 5, wherein the information reading means of the IC tag is provided in the vicinity of the starting end of the order conveyance path. 6. The restaurant service system according to claim 5, wherein the information reading means of the IC tag is provided in the vicinity of each customer's seat position along the longitudinal direction of the order conveyance path. The order food / drink container is provided with a container ID for each container, and the customer's seat number information to be stopped by the ordered food / drink container is stored corresponding to the container ID, and based on the seat number information The service system for restaurants according to any one of claims 4 to 7, wherein the stop means operates. 9. The restaurant service system according to claim 8, wherein the container ID information reading means is provided in the vicinity of the starting end of the order conveyance path. 9. The restaurant service system according to claim 8, wherein the container ID information reading means is provided at each customer's seat position along the longitudinal direction of the order conveyance path.