JP2004046422A - Food and drink service performing system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To enhance convenience for a customer with respect to electronic money settlement, etc., for food and drink expense while improving service efficiency for a restaurant by reducing labor such as unoccupied seat guidance, etc. <P>SOLUTION: A display device 17 and an electronic business dealing device 16 are disposed on each customer table TB. Display control information including at least item information on articles ordered by customers and settlement slip information on the ordered articles are transmitted by radio from an input device 15 to a relevant display device 17 or dealing device 16. Among pieces of the control information coming from the input device 17, the display device 17 displays concierge service screens including at least a customer-ordered item display screen corresponding to the item information. The dealing device 16 performs electronic money settlement by means of a non- contact type IC (Integrated Circuit) card 50 held up by the customer having looked at a "screen displaying the availability of electron money settlement" among the service screens displayed on the display device 17. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a restaurant service processing system in which a customer pays for a meal at a restaurant such as a family restaurant by using electronic money. The present invention relates to an improvement in a system configuration for reducing service and improving service efficiency of restaurants.
[0002]
[Prior art]
2. Description of the Related Art Conventionally, in a restaurant such as a family restaurant, work from guiding a visitor to a vacant seat table to paying for a food and drink is generally performed mainly by a clerk.
[0003]
For example, when a customer arrives at a restaurant, first, a clerk guides the customer to an empty customer table, receives an order for a desired product from the customer, and inputs the order to an order terminal.
[0004]
Thereafter, the ordered products are sequentially provided to the customer table, and when all the products have been provided, the checkout slip is brought to the customer table and handed to the customer.
[0005]
The customer keeps the checkout slip at the cashier and hands over the food and drink to the cashier in charge of the checkout.
[0006]
In such a conventional service form, the customer has to go to the cash register and hand over the cash to make the payment, which is complicated.
[0007]
To solve this problem, some stores have introduced e-commerce devices so that they can pay for food and drinks with electronic money.However, in such stores, e-commerce devices are generally installed near cash registers. For customers, there was a need for customers to pay at cashiers even if they settle their accounts using electronic money.
[0008]
In the past, items ordered by customers were not presented to the customer until they received the checkout slip, so mistakes in the order were often found later, which also reduced customer convenience. It was.
[0009]
In addition, a guiding role for guiding customers to vacant seats is required, and for the restaurant side, service efficiency is reduced due to staffing for the restaurant.
[0010]
Further, although it is possible to issue a point card or the like and to add points at the time of payment at a cash register, it is difficult to collect customer information, and it has not been possible to actually manage customer information.
[0011]
[Problems to be solved by the invention]
As described above, in the conventional customer service at a restaurant, it is necessary for the customer to line up at the cash register even if the payment for the food and drink is settled by electronic money. There is a problem that the convenience of the system is poor.
[0012]
In addition, the restaurant side has a problem in that service efficiency is reduced, such as the necessity of a guide for empty seats.
[0013]
In addition, there is a problem in that customer information cannot be managed and market research cannot be easily performed.
[0014]
The present invention eliminates the above-mentioned problems, and while improving the convenience of customers involved in electronic money settlement of food and beverage charges, it is possible to improve the service efficiency of restaurants by reducing the trouble such as vacant seat guidance. It is an object of the present invention to provide a food and beverage service processing system that can easily manage customer information.
[0015]
[Means for Solving the Problems]
In order to achieve the above object, according to the first aspect of the present invention, a display device and an electronic commerce device using a non-contact type IC card are arranged for each customer table, and item information of an item ordered by the customer is provided. An input device for inputting and the display device and the electronic commerce device are interconnected by a wireless interface, and the input device is information for displaying a customer service screen on the display device, at least And transmitting means for transmitting display control information including item information of the item ordered by the customer and checkout slip information on the ordered item to the corresponding display device or the electronic commerce device via a wireless interface. Receiving means for receiving, by wireless interface means, the display control information transmitted from the input device; Display control means for displaying a customer service screen corresponding to the control information for each control information, and displaying at least a customer order item display screen corresponding to the received item information as the customer service screen; The electronic commerce device includes a receiving unit that receives the checkout slip information transmitted from the input device by a wireless interface unit, and a customer who sees the customer service screen displayed on the display device, the electronic commerce device. A payment processing means for performing a payment process using electronic money for a food and drink price corresponding to the payment slip information by holding a non-contact type IC card over the non-contact type IC card.
[0016]
According to a second aspect of the present invention, in the first aspect of the present invention, the electronic commerce device includes a point addition processing means for writing a point corresponding to a settlement amount to the non-contact type IC card during the settlement processing. It is characterized by the following.
[0017]
According to a third aspect of the present invention, in the second aspect of the present invention, the e-commerce device sets the settlement content information while the non-contact type IC card is held over after the settlement process and the point addition process are completed. And means for transmitting the point information to the display device via a wireless interface, the display device comprising means for receiving and displaying the settlement content information and the point information via a wireless interface.
[0018]
According to a fourth aspect of the present invention, in the first aspect of the present invention, the electronic commerce apparatus reads customer information from a non-contact type IC card being held up at the time of the settlement processing, and converts the customer information into the settlement contents. It is characterized by comprising means for transmitting the information to the customer center device in advance together with the information.
[0019]
According to a fifth aspect of the present invention, in the first aspect of the present invention, a seating confirmation switch is provided for each customer table and outputs a signal indicating whether the customer table is in use or empty. The apparatus further includes a guest seat guidance display device that performs a guest seat guidance display in a manner that can determine whether each corresponding customer table is in use or vacant based on the output of the switch.
[0020]
According to a sixth aspect of the present invention, in the fifth aspect of the present invention, the vacancy registration means for inputting the name information of the customer to be registered for the vacancy registration, and all the customer tables are output based on the output of the seat confirmation switch. Vacancy waiting display control means for displaying the name information input by the vacancy registration means in correspondence with the vacancy order as a vacancy list on the passenger guidance display device when it is determined that the vacancy is registered. It is characterized by doing.
[0021]
According to a seventh aspect of the present invention, in the first aspect of the present invention, the amount information specified by the user from the electronic safe corresponding to the user identification information stored in the non-contact type IC card is stored in the non-contact type IC card. It is characterized by further comprising a deposit device for performing electronic money deposit processing for transferring to an IC card.
[0022]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.
[0023]
FIG. 1 is a diagram showing a schematic configuration of a food and beverage service processing system according to the present invention.
[0024]
This system is composed of a host computer 10 which integrates a customer seat guidance display control function and a product order / payment control function, and components for realizing each function of a customer seat guidance display function and a product order / payment function.
[0025]
The components for realizing the seat guidance display function include a seat guidance display device 11, vacant seat waiting registration devices 12, 13, and seat confirmation switches 18-1,..., 18-n.
[0026]
The customer guidance display device 11 outputs a corresponding customer table TB1, in accordance with the output of the seating confirmation switches 18-1,..., 18-n provided for each of the customer tables TB1,. ,... Are displayed so as to be able to determine whether TBn is vacant or in use.
[0027]
The vacant seat registration devices 12 and 13 are used as means for registering vacant customers when all of the customer tables TB1,..., TBn are in use (full).
[0028]
Of these, the vacant seat registration device 12 (vacancy seat registration device A) is realized by the same device as an electronic commerce device 16 (16-1,..., 16-n) described later, and includes a reader / writer unit. The (RW section) reads name information from the non-contact type IC card 50 held over the vicinity and registers the name information as a waiting customer.
[0029]
The vacant seat waiting registration device 13 (vacant seat waiting registration device B) uses a pen input device, and converts characters (name) written on the tablet by the customer using the input pen 131 into name information. It is imported and registered as a waiting customer.
[0030]
The seating confirmation switches 18-1,..., 18-n are switches for outputting signals corresponding to whether the corresponding customer tables TB1,..., TBn are in use or empty.
[0031]
The seating confirmation switches 18-1,..., 18-n are operated by a store clerk so that the contacts are closed when the customer tables TB1,..., TBn are in use and open when the customer tables TB1,. Can be realized.
[0032]
As components for realizing the product order / payment function, a deposit machine 14, an input device 15, electronic commerce devices 16-1,..., 16-n, and display devices 17-1,. .
[0033]
The electronic commerce devices 16-1,..., 16-n and the display devices 17-1,..., 17-n are provided with customer tables TB1,. One set is provided for each TBn.
[0034]
Among the above components, the depositing machine 14 reads out the identification information (personal number information) of the user stored in the non-contact type IC card 50 when the visitor visits the store and holds the contactless IC card 50 over the host computer. The user accesses an electronic safe (for example, provided in the bank 40) corresponding to the personal number information via the personal information 10, and sends the amount information corresponding to the amount specified by the user from the electronic safe to the contactless IC card. By moving to 50 (adding to the current balance), payment processing of electronic money is performed.
[0035]
The depositing process of the electronic money by the depositing machine 14 can be realized by cash or a credit card in addition to the transfer of the amount information from the electronic safe of the bank 40.
[0036]
The non-contact type IC card 50 also stores personal information of the user at the time of issuing the card, such as personal number information, name, gender, and age.
[0037]
The input device 15 is connected to the electronic commerce devices 16-1,..., 16-n and the display devices 17-1,..., 17-n by a wireless interface, and is carried around when the clerk goes around the customer tables TB1,. Meanwhile, display control information for displaying the customer service screen (display setting information for waiting customers, order waiting described later, order waiting) is displayed on the display devices 17-1,..., 17-n in the customer tables TB1,. Mode setting information, order item information, product provision completion notification, settlement mode setting information, etc.) by wireless transmission to the electronic commerce devices 16-1,..., 16-n in the customer tables TB1,. In other words, it is configured to be able to wirelessly transmit information for performing electronic money settlement processing (such as settlement slip information described later).
[0038]
To give a specific example, the input device 15 has at least the following wireless transmission functions (a) to (f).
[0039]
(A) Information indicating that the store clerk shifts to the order waiting mode before receiving an order from a customer using the customer table TB (TB1,..., TBn) (order waiting mode setting information in FIG. 4). ) Is transmitted to the display device 17 (17-1,..., 17-n) of the corresponding customer table TB.
[0040]
(B) The clerk transmits the item information of the item ordered from the customer using the customer table TB (the same as the ordered item information) to the display device 17 of the corresponding customer table TB.
[0041]
(C) Every time the ordered item is provided (distributed) to the customer table TB, information (notice of the product provision completion) to that effect is transmitted to the display device 17 of the corresponding customer table TB.
[0042]
(D) When all of the ordered products have been provided, the information for instructing to shift to the payment mode (the same as the payment mode setting information) is stored in the electronic commerce device 16 (16-) of the corresponding customer table TB. ,..., 16-n) and the display device 17.
[0043]
(E) Along with the settlement mode setting information, information indicating the price of food and drink to be settled (same as the settlement slip information) is transmitted to the electronic commerce device 16 of the corresponding customer table TB.
[0044]
(F) After the payment is completed, information (instruction for setting the customer waiting mode) for instructing the display device 17 of the vacant seat table TB to shift to the customer waiting mode in which new customers can be accepted is transmitted. I do.
[0045]
The electronic commerce devices 16-1,..., 16-n have a reader / writer (R / W) section for reading information from or writing information to the non-contact type IC card 50, and When the type IC card 50 is held over the card 50, the amount information previously read into the card 50 is read out from the card 50, the amount information corresponding to the food and drink price used by the customer is deducted, and the balance is transferred to the non-contact type IC card 50. The electronic money settlement process to be written is performed.
[0046]
In this system, the electronic commerce devices 16-1,..., 16-n are connected to the host computer 10 by, for example, a wireless interface.
[0047]
Thus, the electronic commerce devices 16-1,..., 16-n also read the customer's personal number information, gender, age, and other personal information from the non-contact type IC card 50 during the electronic money settlement processing described above, and read these information ( The customer information is transmitted to the customer center 30 through the host computer 10 by the wireless interface together with the contents of the current settlement.
[0048]
Also, the electronic commerce devices 16-1,..., 16-n are connected to the input device 15 and the display devices 17-1,.
[0049]
Thus, the electronic commerce devices 16-1,..., 16-n, prior to the electronic money settlement process, for example, information relating to the settlement of the product ordered by the customer from the input device 15 via the wireless interface (FIG. 4). After the settlement of the electronic money settlement process, information indicating the settlement details (same as the settlement contents information) is displayed via the wireless interface on the display device 17-1, 17-1 of the corresponding customer table TB. .., 17-n.
[0050]
Also, the electronic commerce devices 16-1,..., 16-n write points corresponding to the settlement amount into the non-contact type IC card 50 at the time of the electronic money settlement, and store the point value together with the settlement content information. The corresponding information (point information) is transmitted to the display devices 17-1,..., 17-n of the corresponding customer table TB.
[0051]
Also, the electronic commerce devices 16-1,..., 16-n provide information indicating that the settlement has been completed when the non-contact IC card 50 held up to that point in the electronic money settlement process is no longer held. , 17-n of the corresponding customer table TB.
[0052]
The display devices 17-1,..., 17-n are connected to the input device 15 and the electronic commerce devices 16-1,.
[0053]
Thus, the display devices 17-1,..., 17-n are sent from the input device 15 via the wireless interface by performing an order waiting mode setting operation in the input device 15 in order for the clerk to receive an order from the customer. The received order waiting mode setting information is received (operation corresponding to the wireless transmission function (a) of the input device 15 described above), and an order waiting screen described later (see FIG. 5B) based on the order waiting setting information. Is displayed.
[0054]
Also, the clerk inputs the information of the item ordered from the customer to the input device 15 and receives the order item information sent from the input device 15 via the wireless interface [the same. b)], and displays an order item screen (see FIG. 5C) described later based on the order item information.
[0055]
In addition, a product providing completion notification sent from the input device 15 via the wireless interface by a product providing completion operation performed by the clerk using the input device 15 by providing the ordered product to the customer table TB. Receiving [(same operation corresponding to wireless transmission function (c)]], and based on the notification, an article provision completion screen (see FIG. 5D) described later is displayed.
[0056]
Also, the payment mode transmitted from the input device 15 via the wireless interface by the payment mode setting operation performed by the clerk using the input device 15 when all the ordered products have been provided to the customer. Upon receiving the setting information [same operation corresponding to the wireless transmission function (d)], an advertisement / payable screen (see FIG. 5E) described later is displayed based on the information.
[0057]
Also, the customer who has viewed the advertisement / payable screen performs electronic money settlement processing by the e-commerce device 16 using the non-contact type IC card 50, and is sent from the e-commerce device 16 via the wireless interface. The received settlement content information / point information is received [the operation corresponding to the wireless transmission function (e)], and based on these information, a settlement content / point information screen (see FIG. 5 (f)) described later is displayed.
[0058]
In the electronic money settlement process, the customer stops receiving the non-contact card 50 over the electronic commerce device 16 to receive a settlement completion notification sent from the electronic commerce device 16 via the wireless interface. Based on the notification, a settlement completion screen (see FIG. 5G) described later is displayed.
[0059]
Also, after the electronic money settlement process is completed, the store clerk confirms that the customer table TB has become vacant, and the visitor wait mode setting operation performed using the input device 15 by the input device 15 from the input device 15 via the wireless interface. The received visitor waiting mode setting information is received [the operation corresponding to the wireless transmission function (f)], and a visitor waiting screen (see FIG. 5A) described later is displayed based on the information.
[0060]
The components of the host computer 10 that performs the integrated control of the above-described guest seat guidance display function and the product order / payment function include a wireless interface (I / F) unit 101, a communication control unit 102, a guest seat guidance control unit 103, and an operation unit 104. , A display unit 105 and a main control unit 106 are provided.
[0061]
The wireless I / F unit 101 has an interface function related to wireless communication with the electronic commerce devices 16-1,..., 16-n arranged in the customer tables TB1,.
[0062]
The communication control unit 102 is connected to the electronic commerce devices 16-1,..., 16-n via the wireless I / F unit 101, and communicates with the customer center 30 and the bank (electronic safe) 40 via the communication network 20. .., 16-n to the customer center 30 and communication control relating to electronic money deposit processing between the deposit machine 14 and the bank 40.
[0063]
The seat guidance control unit 103 displays the vacant / in-use status of each of the customer tables TB1,..., TBn corresponding to the seat guidance display device 11 according to the output of the seat confirmation switches 18-1,. When the customer tables TB1,..., TBn are fully occupied, control is performed for displaying the vacancy list of customers (name information) registered from the vacancy registration devices 12, 13.
[0064]
The operation unit 104 includes a keyboard, a mouse, and the like, and inputs various types of information. The display unit 105 includes a liquid crystal display or the like, and displays various types of information.
[0065]
The main control unit 106 controls the above units to control the operation of the entire apparatus.
[0066]
The customer center 30 connected to the host computer 10 by the communication network 20 is composed of a computer, and the electronic commerce device 16-1,. -1,..., 16-n, and manages the information together with information such as the accumulated value of the usage amount and the point value corresponding to the usage amount.
[0067]
FIG. 2 is a conceptual diagram showing an arrangement of components of the system shown in FIG. 1 in a restaurant.
[0068]
This system is installed in a restaurant such as a family restaurant, for example.
[0069]
As shown in FIG. 2, a guest seat information display device 11 and vacant seat waiting registration devices 12 and 13 are installed in the entrance lobby of the restaurant.
[0070]
There is a cash register stand right after entering the store from the entrance lobby. A host computer 10 is installed on the cashier, and a deposit machine 14 is installed beside the cashier.
[0071]
In the store, for example, four customer tables TB1, TB2, TB3, TB4 are arranged, and these tables TB1, TB2, TB3, TB4 are respectively equipped with seating confirmation switches 18-1, 18-2, 18-. 3, 18-4 are provided.
[0072]
The customer tables TB1, TB2, TB3, and TB4 respectively include the electronic commerce device 16-1 and the display device 17-1, the electronic commerce device 16-2 and the display device 17-2, and the electronic commerce device 16-3. The display device 17-3, the electronic commerce device 16-4, and the display device 17-4 are provided one by one.
[0073]
The input device 15 is portable by the clerk B. In the case of FIG. 2 in particular, the clerk B orders items (menus) from the customer A in front of the customer table TB1 used by the customer A. Is in a state to accept.
[0074]
FIG. 3 is a diagram showing an arrangement of the electronic commerce device 16-1, the display device 17-1, and the input device 15 in the customer table TB1, and a functional configuration of these devices.
[0075]
The input device 15 includes a wireless interface (I / F) unit 151 for realizing wireless communication with the electronic commerce device 16-1 and the display device 17-1, and an operation unit 152 for inputting information on items ordered from customers. A display unit 153 that displays information and the like input by the operation unit 152, an order processing unit 154 that performs a process related to an order from a customer based on the information input from the operation unit 152, and a control unit 155 that controls the entire apparatus. Be composed.
[0076]
The electronic commerce device 16-1 reads information from the non-contact type IC card 50 or writes information to the card 50 via a reader / writer (R / W) unit 161 and an RW unit 161, and performs electronic money settlement and the like. An electronic commerce processing unit 162 that performs a commercial transaction process, a wireless I / F unit 163 that implements wireless communication with the wireless I / F unit 101 of the host computer 10, and a wireless communication that communicates with the input device 15 and the display device 17-1. It comprises a wireless I / F section 164 and a control section 165 for controlling the entire apparatus.
[0077]
The display device 17-1 includes a wireless I / F unit 171 that realizes wireless communication with the input device 15 and the electronic commerce device 16-1, a display unit that displays an advertisement screen, various customer service screens as illustrated in FIG. 5, and the like. 172, control of the entire apparatus including control for displaying the customer service screen on the display unit 172 based on display control information and the like received from the input device 15 and the electronic commerce device 16-1 via the wireless I / F unit 171. The control unit 173 performs the following.
[0078]
In response to an input operation on the operation unit 152, for example, display control information for displaying a customer service screen on the display device 17-1 (customer waiting mode setting information, order waiting mode setting information, order Item information, product supply completion notification, payment mode setting information, etc.) and information (payment slip information) required for the electronic commerce device 16-1 to perform electronic money payment processing are transmitted via the wireless I / F unit 151. Is done.
[0079]
In the display unit 17-1, the display control information wirelessly transmitted from the input device 15 is received by the wireless I / F unit 171. In the electronic commerce device 16-1, the settlement slip information wirelessly transmitted from the input device 1 is displayed. It is received by wireless I / F section 164.
[0080]
Although not shown in FIG. 3, the electronic commerce devices 16-2, 16-3, and 16-4 and the display devices 17-2, 17-3, and 17-4 are also electronic commerce devices 16-1. And a configuration similar to that of the display device 17-1.
[0081]
Now, in the system arrangement of FIG. 2, the operation of the present system from when a customer A enters a store, after eating and drinking a desired product, pays for the food and drink and exits the store will be considered.
[0082]
Here, it is assumed that when the customer A enters the store, the customer tables TB2, TB3, and TB4 are used by other customers.
[0083]
In this case, the seating confirmation switch 18-1 of the customer table TB1 is, for example, operated by the store clerk B in an off state (contact open state), and the seating confirmation switches 18-2 of the other customer tables TB2, TB3, and TB4. 18-3 and 18-4 are operated in the ON state (contact closed state).
[0084]
As a result, the visitor guidance control unit 103 of the host computer 10 sends a signal to the customer guidance display device 11 based on the outputs of the seating confirmation switches 18-1, 18-2, 18-3, 18-4 at this time. For example, a guest seat guidance display in the mode shown in FIG.
[0085]
According to the guest seat guidance display of FIG. 6A, it can be determined that only the customer table TB1 is vacant and the other customer tables TB2, TB3, TB4 are in use.
[0086]
At this time, when the customer A enters the store and looks at the display on the customer seat guidance display device 11, it is known that the customer table TB1 is empty. Thereby, the customer A can reach the customer table TB1 without depending on the guidance of the clerk B.
[0087]
When the customer A comes to the customer table TB1, the customer waiting mode set by the clerk B using the input device 15 when the customer using the customer table TB1 returns before that time is maintained as it is. It is in.
[0088]
Hereinafter, the subsequent system operation will be described with reference to FIGS.
[0089]
FIG. 4 is a diagram showing a flow of the eating and drinking service processing operation in the system of the present invention, and FIG. 5 is a diagram showing a display example of various customer service screens of the display device 7 relating to the eating and drinking service processing operation in FIG.
[0090]
As described above, when the customer A arrives at the customer table TB1, the input device 15 sets the visitor waiting mode.
[0091]
When the customer waiting mode setting is made from the input device 15, as shown in FIG. 4, the customer waiting mode setting information is displayed on the opposing display device (in this case, the display device 17-1 of the customer table TB1). Transmitted wirelessly.
[0092]
On the other hand, the display device 17-1 displays the visitor waiting screen as shown in FIG. 5A, for example, by receiving the visitor waiting mode setting information.
[0093]
Thus, the customer A arriving at the customer table TB1 can sit at the seat while seeing the screen of "welcome" displayed on the display device 17-1.
[0094]
After sitting at the customer table TB1, the customer A calls the clerk B to order a desired product. The called clerk B goes to the customer table TB1 with the input device 15, turns on the seating confirmation switch 18-1 and accepts an order from the customer A.
[0095]
When the seating confirmation switch 18-1 is turned on, the visitor guidance control unit 103 of the host computer 10 displays a visitor guidance screen displayed on the customer guidance display 11 based on the output of the seating switch 18-1 at this time. Is changed from the screen shown in FIG. 6A to a visitor guidance screen (when the seat is full) in which the customer table TB1 is also being used.
[0096]
Therefore, the customer who enters the store afterwards recognizes the waiting for the vacant seat by looking at the display of the above-mentioned visitor guidance screen (when the seat is full) of the guest seat guidance display device 11, and it is necessary to perform the vacant seat waiting registration. This vacancy waiting registration process will be described later in detail.
[0097]
Prior to receiving an order for a desired product from the customer A, the clerk B first performs an order waiting mode setting operation using the input device 15 (see FIG. 4).
[0098]
By this order waiting mode setting operation, the order waiting mode setting information is wirelessly transmitted from the input device 15, and the display device 17-1 receives the information and, for example, as shown in FIG. An order waiting screen consisting of contents such as "Please" is displayed.
[0099]
Next, the clerk B uses the input device 15 to input the item information of the item ordered from the customer A.
[0100]
By this order item input operation, the order item information is wirelessly transmitted from the input device 15 to the display device 17-1, and the display device 17-1 receives the information and displays the order item screen. The order item input and the order item screen display are performed, for example, every time there is an order from the customer A.
[0101]
FIG. 5C is a diagram showing a display example of the ordered item screen on the display device 17-1 at the stage when four items have been ordered from the customer A.
[0102]
In this example, an ordered item such as “hamburger rice soup coffee” ordered up to that point is displayed.
[0103]
By looking at the display of the order item screen, the customer A can confirm the item ordered by himself on the spot.
[0104]
When the order from the customer A is completed, the clerk B shifts to providing (distributing) the item ordered by the customer A to the customer table TB1.
[0105]
In this operation, each time the clerk B provides the product ordered by the customer A to the customer table TB1, the store clerk B uses the input device 15 to perform a product provision completion operation for indicating that the product has been provided.
[0106]
By this product provision completion operation, a product provision completion notification is wirelessly transmitted from the input device 15 to the display device 17-1, and the display device 17-1 receives the notification and the product provision is completed. Display a product provision completion screen that allows the user to determine that
[0107]
The product provision completion operation and the product provision completion screen display are performed, for example, every time the product ordered from the customer A is provided to the customer table TB1.
[0108]
FIG. 5D is a diagram showing a display example of the product provision completion screen on the display device 17-1 at the stage when the provision of two products out of the order received from the customer A is completed.
[0109]
In this example, the two items “hamburger” and “rice” provided up to that point are displayed in different colors from the other two items that have not been provided yet.
[0110]
The customer A can recognize whether or not all the ordered items have been provided by looking at the item provision completion screen.
[0111]
On the other hand, when the clerk B finishes providing all the products ordered from the customer A to the customer table TB1, the clerk B performs an adjustment mode setting operation using the input device 15.
[0112]
As a result of the settlement mode setting operation, the settlement mode setting information is wirelessly transmitted from the input device 15 to the display device 17-1, and the settlement mode setting information and the settlement slip information (customer information) are transmitted to the electronic commerce device 16-1. A, which comprises the item name and the amount of the item ordered by A).
[0113]
On the other hand, the display device 17-1 receives the payment mode setting information transmitted from the input device 15, and displays an advertisement / payable screen based on the received information.
[0114]
FIG. 5E is a diagram showing a display example of an advertisement / payment-possible screen. For example, "payment with electronic money" is displayed between advertisements of the restaurant.
[0115]
By looking at this advertisement / payable screen, customer A can recognize that payment by electronic money is possible, and if customer A has contactless IC card 50 and wishes to pay by said card 50, Then, an operation of holding the non-contact type IC card 50 near the electronic commerce device 16-1 is performed.
[0116]
On the other hand, the e-commerce device 16-1 receives the payment mode setting information and the payment slip information wirelessly transmitted from the input device 15, and then, when the non-contact type IC card 50 is held over, the RW unit 161 transmits the information from the card 50. The electronic money settlement process is performed by reading the money amount information, subtracting the money amount information of the settlement slip information from the money amount information, and writing the money amount information corresponding to the balance into the non-contact type IC card 50.
[0117]
At this time, the e-commerce device 16-1 also performs a point addition process of adding the number of points corresponding to the settlement amount and writing it to the non-contact type IC card 50.
[0118]
Then, when the settlement process and the point addition process are completed, the electronic commerce device 16-1 wirelessly transmits the settlement content information and the point information at this time to the display device 17-1.
[0119]
On the other hand, when the settlement content information / point information is received from the electronic commerce device 16-1 during the display of the advertisement / electronic money settlement possible screen described above, the display device 17-1 displays the information based on the received information. Display the settlement details / points information screen.
[0120]
FIG. 5F is a diagram showing a display example of a settlement content / point information screen, in which a settlement slip of an item ordered by customer A is displayed together with the number of points.
[0121]
The non-contact type IC card 50 is released from the e-commerce device 16-1 (stops holding the card), and the e-commerce device 16-1 is displayed on the display device 17-1. The notification is wirelessly transmitted and continued until the settlement completion notification is received by the display device 17-1.
[0122]
When the payment completion notification is received from the electronic commerce device 16-1, the display device 17-1 recognizes that the electronic money payment has been completed, and for example, the content such as "Thank you" as shown in FIG. Is displayed.
[0123]
The clerk B who sees the settlement completion screen can recognize that the customer A using the customer table TB1 has been settled. In other words, if the customer A tries to leave the store when the screen display such as “Thank you” is not displayed, it can be recognized that the clearing of the customer A has not been completed, and so-called escape can be prevented.
[0124]
On the other hand, in the e-commerce device 16-1, after the non-contact type IC card 50 is released, the personal information (customer information) read from the non-contact type IC card 50 until then is obtained by the settlement process and the point addition process. The information is transmitted to the customer sensor 30 together with the information.
[0125]
After the settlement is completed, after the customer A has left the seat of the customer table TB1, the clerk B performs cleaning and cleaning, and when this is completed, performs a customer waiting mode setting operation using the input device 15.
[0126]
By this visitor wait mode setting operation, the visitor wait mode setting information is wirelessly transmitted from the input device 15 to the display device 17-1, and the display device 17-1 receives this information and, for example, receives the information shown in FIG. The display of a visitor waiting screen as shown in (1) is performed.
[0127]
In addition, the clerk B operates the seating confirmation switch 18-1 of the customer table TB1 that has been cleaned so as to be in an off state, so that the customer table TB1 can accept a new customer.
[0128]
Based on the output of the seating confirmation switch 18-1 at this time, the host computer 10 displays a seating guidance screen (see FIG. 6 (a)) on the seating guidance display device 11 indicating that the customer table TB1 is vacant. Display.
[0129]
As a result, the processing in the host computer 10 returns to the initial state, and the same processing is performed for subsequent customers.
[0130]
Next, the vacancy waiting registration processing operation will be described.
[0131]
In the series of processes described above, the seat guidance control unit 103 of the host computer 10 sets the seating confirmation switches 18-1, 18-2, 18-3, and 18-4 installed on the customer tables TB1, TB2, TB3, and TB4. Capture the output of
[0132]
The customer seat guidance control unit 103 has image data (illustrations and the like) for each of the customer tables TB1, TB2, TB3, and TB4, and uses the seating confirmation switches 18-1, 18-2, 18-3, and 18 as described above. Based on the output of -4, a seat guide screen indicating whether the table is vacant or in use is displayed on the seat guide display device 11 in association with the image data of each of the corresponding customer tables TB1, TB2, TB3 and TB4.
[0133]
FIG. 6A is a view showing a display example of the customer seat guidance screen. In this example, it is displayed that only the customer table TB1 is vacant and the customers TB2, TB3, TB4 are in use.
[0134]
From this display state, when the customer is seated on the customer table TB1 and the seating confirmation switch 18-1 is operated in the closed state, the customer table TB1, TB2 is controlled by the above-described display control of the customer seat guidance control unit 103. , TB3, TB4 are changed to the display of the guest seat guidance screen [see FIG.
[0135]
Therefore, it is necessary for the customer who has come to the store at this time to recognize that the seat is full by seeing the seat guide screen (when the seat is full) of the seat guide display device 11 and to perform the waiting seat registration.
[0136]
In this case, when the customer has the non-contact type IC card 50, the user can perform the vacancy registration by holding the non-contact type IC card 50 over the vacancy registration device 12.
[0137]
At this time, the vacant seat waiting registration device 12 reads the customer information (name information) from the non-contact type IC card 50 held over and passes it to the vacant seat guidance control unit 103.
[0138]
On the other hand, when it is determined that all the customer tables TB are in use based on the outputs of all the seating confirmation switches 18, the vacancy guidance control unit 103 transmits the name information passed from the vacancy registration device 12 to the vacancy waiting state. The vacant seat waiting display control is performed to display the vacant seat waiting list on the guest seat guidance display device 12 in accordance with the order.
[0139]
Thereafter, when another customer who visits the store performs the vacancy waiting registration operation with the vacancy registration device 12, the above-mentioned control of the vacancy guidance control unit 103 causes the name information of the customer to be displayed in the vacancy waiting list of the guest guidance display device 11. Are displayed in the last order.
[0140]
FIG. 6C is a diagram showing a display example of the vacancy list screen. In this example, it can be seen that a plurality of pairs of customers, such as “Aida”, “Ishida”, “Ueda”,. .
[0141]
In the case of a customer who does not have the non-contact type IC card 50, the user enters his / her name on the tablet by using the input pen 131 using the waiting-for-seat registration device 13. The name entered by the input pen 131 is converted into name information and passed to the vacancy guidance control unit 103.
[0142]
The vacancy guidance control unit 103 treats this name information in the same manner as the input information from the vacancy registration device 12, and additionally displays the name information on the vacancy list screen.
[0143]
Thereafter, each time a vacant seat registration is made, the name of the registered customer is added to the waiting list and displayed, and each time one seat becomes vacant, the vacant seat (customer table TB) is displayed for the first customer. Is displayed, the corresponding customer is seated on the customer table TB on which the guidance is displayed, and the seating confirmation switch 18 is turned on, so that the vacant seat waiting order is advanced and the vacant seat waiting list display is continued. To
[0144]
As an example of the guidance display to the newly created vacant seat of the vacant seat registered customer, as shown in FIG. 6D, for example, as shown in FIG. What is necessary is just to alternately display the blinking display and the customer seat guidance screen display on which the customer table TB to be guided can be determined which is empty at that time.
[0145]
Thus, in the system of the present invention, the display device 17 and the electronic commerce device 16 using the non-contact type IC card 50 are arranged for each customer table TB, and the item information of the item ordered by the customer is input. The input device 15, the display device 17, and the electronic commerce device 16 are interconnected by a wireless interface, and the display control information including at least the item information of the item ordered from the customer, While the settlement slip information relating to the item is wirelessly transmitted to the corresponding display device 17 or electronic commerce device 16, the display device 17 displays at least the customer order item corresponding to the item information among the display control information sent from the input device 17. The customer service screen including the display screen is displayed, and the electronic commerce device 16 displays the customer service screen displayed on the display device 17. And to perform the electronic money settlement processing applied to the card 50 by the customer viewed is held over the contactless IC card 50 "settlement viewable screen by the electronic money".
[0146]
According to the system configuration of the present invention, the customer can pay for the food and drink only by holding the non-contact type IC card 50 over the electronic commerce device 16 while staying at the customer table TB in use, and can use the electronic money for the food and drink. The necessity of arranging at the cash register for payment and the like is eliminated, and the order item display screen displayed on the display device 17 allows the user to confirm the item ordered on the spot, and finds out the wrong order later. For example, the convenience of customers (users) can be greatly improved.
[0147]
Further, in the system of the present invention, a seating confirmation switch 18 for generating an output indicating whether the customer table TB is vacant or in use is installed for each customer table TB, and each of the corresponding seating confirmation switches 18 is output based on the output of the seating confirmation switch 18. Since the visitor table display device 11 for displaying whether the customer table TB is vacant or in use is provided, the visitor who visits the store looks for the empty seat table TB while watching the display of the customer table display device 11 and sits down. This eliminates the need for a vacant seat guide, thereby improving the service efficiency of the restaurant.
[0148]
Further, in the system of the present invention, at the time of electronic money settlement by the electronic commerce device 16, the customer information is read from the non-contact type IC card 50 and the customer information is transmitted to the customer center 30 together with the settlement content information. The center 30 can easily manage customer information, and market research can be easily performed.
[0149]
The present invention is not limited to the embodiment described above and shown in the drawings, but can be appropriately modified and implemented without changing the gist thereof.
[0150]
For example, in each of the above-described embodiments, the clerk instructs the customer table TB to indicate whether the customer table TB is vacant or in use, so that the contacts are closed when the customer table TB is in use and open when the customer table TB is vacant. Although the seating confirmation switch 18 to be operated is used, as a means for realizing a function equivalent to the seating confirmation switch 18, it is possible to detect whether or not a customer is seated and generate an output indicating that the customer is in use or vacant. A seating detection sensor may be used.
[0151]
Further, the various customer service screens on the display device 17 shown in FIG. 5 and the display modes of the vacant / in-use display screen and the vacant seat waiting list on the seat guide display device 11 in FIG. 6 are merely examples, and the purpose is Can be changed to various display modes that can be transmitted to.
[0152]
【The invention's effect】
As described above, according to the present invention, from the input device, display control information including at least the item information of the item ordered by the customer, and checkout slip information on the ordered item are displayed on the corresponding display device or electronic commerce. On the other hand, the display device displays the customer service screen including the customer order item display screen corresponding to at least the item information among the display control information sent from the input device on the display device, and the display device on the electronic commerce device. The customer who has seen the customer service screen (display screen that can be settled by electronic money) displayed on the screen is held over a non-contact type IC card to perform electronic money settlement processing for the card, so that the customer is currently using the card. You can pay for the food and beverages by electronic money while staying at the customer's table, and note the items you ordered on the display device. Can be checked on the spot by looking at the item display screen, can greatly increase the convenience, such as it is possible to prevent the mistake of the order is later found, the customer (user).
[0153]
In addition, by displaying a seat guidance display indicating whether the corresponding customer table is in use or vacant based on the output of the seating confirmation switch provided for each customer table, it is not necessary to have a hand as a guide to empty seats. Thus, the service efficiency of restaurants can be improved.
[0154]
Also, at the time of electronic money settlement in the electronic commerce device, by transmitting and managing electronic information such as customer information read from the non-contact type IC card to the customer center device, market research can be easily performed using the electronic information. Will be able to
[Brief description of the drawings]
FIG. 1 is a diagram showing a schematic configuration of a food and beverage service processing system according to the present invention.
FIG. 2 is a conceptual diagram showing an arrangement mode of each component of the system shown in FIG. 1 in a restaurant.
FIG. 3 is a diagram showing an arrangement between an electronic commerce device, a display device, and an input device in a customer table and a functional configuration of these devices.
FIG. 4 is a diagram showing a flow of an eating and drinking service processing operation in the system of the present invention.
FIG. 5 is a diagram showing a display example of a customer service screen on a display device.
FIG. 6 is a diagram showing a display example of a visitor guidance screen on the customer seat guidance display device.
[Explanation of symbols]
10 Host computer
101 Wireless interface (I / F) section
102 Communication control unit
103 Guest seat guidance control unit
104 Operation unit
105 Display
106 control unit
11 Guest seat display
12,13 Waiting seat registration device
131 Input pen
14 deposit machine
15 Input device
151 wireless interface (I / F) unit
152 Operation unit
153 Display
154 Order processing unit
155 control unit
16-1,..., 16-n Electronic Commerce Device
161 Reader / Writer (R / W)
162 Electronic Commerce Processing Department
163,164 wireless interface (I / F) part
165 control unit
17-1,..., 17-n display device
171 Wireless interface (I / F) part
172 Display
173 control unit
18-1, ..., 18-n Seating confirmation switch
20 Communication Network
30 Customer Center
40 Bank (electronic safe)
50 Non-contact IC card

Claims (7)

A display device and an electronic commerce device using a non-contact type IC card are arranged for each customer table, and an input device for inputting item information of an item ordered from a customer and a wireless communication between the display device and the electronic commerce device. Connected to each other by an interface,
The input device,
Information for displaying the customer service screen on the display device, the display control information including at least the item information of the item ordered from the customer, and the settlement slip information related to the ordered item, respectively corresponding to A transmitting device for transmitting to a display device or the electronic commerce device via a wireless interface,
The display device,
Receiving means for receiving the display control information transmitted from the input device by a wireless interface means,
Display control for displaying a customer service screen corresponding to the received display control information for each received display control information, and displaying at least a customer order item display screen corresponding to the received item information as the customer service screen Means,
The electronic commerce device,
Receiving means for receiving the payment slip information transmitted from the input device by wireless interface means,
A checkout process in which a customer who looks at the customer service screen displayed on the display device holds a non-contact type IC card over the electronic commerce device, thereby performing a checkout process using electronic money for a food and drink price corresponding to the checkout slip information. And a food and beverage service processing system. The electronic commerce device,
2. The food and drink service processing system according to claim 1, further comprising a point addition processing means for writing a point corresponding to the payment amount to the non-contact type IC card at the time of the payment processing. The electronic commerce device,
After the settlement process and the point addition process are completed, while the non-contact type IC card is held over, a means for transmitting the settlement content information and the point information to the display device by a wireless interface,
3. The food and beverage service processing system according to claim 2, wherein the display device includes means for receiving and displaying the settlement content information and the point information via a wireless interface. The electronic commerce device,
Means for reading customer information from the non-contact type IC card held over at the time of the settlement processing, and transmitting the customer information together with the settlement content information to a customer center device in a predetermined manner. A food and beverage service processing system according to claim 1. A seating confirmation switch that is installed for each customer table and outputs a signal indicating whether the customer table is in use or empty.
2. The passenger seat information display device according to claim 1, further comprising: a seat information display device configured to display a seat information display in a manner capable of determining whether the corresponding customer table is in use or empty based on the output of the seat confirmation switch. Food service processing system. A waiting list registration means for inputting name information of a customer who is to register for waiting list;
When it is determined that all the customer tables are in use based on the output of the seating confirmation switch, the name information input by the vacancy waiting registration means is made to correspond to the vacancy waiting order and the vacant seat waiting list is displayed as the vacant seat waiting list. 6. The eating and drinking service processing system according to claim 5, further comprising: an empty seat waiting display control means for displaying the information on the guidance display device. It further comprises a deposit device for performing electronic money deposit processing for transferring the amount information specified by the user from the electronic safe corresponding to the user identification information stored in the non-contact IC card to the non-contact IC card. The food and beverage service processing system according to claim 1, wherein:

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