JP2012248211A - Information processor and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce an introduction cost borne by a store side and suppress reduction of a free space in the store.SOLUTION: An information processor includes: a vacant seat screen display part 213a for making an LCD 21 display a vacant seat screen S1 showing a vacant seat state in the shop so as to receive a designation of vacant seat(s) from a customer; a full seat screen display part 213b for making the LCD 21 display a full seat screen S2 showing a full seat state in the store; and a screen switching part 213c for switching between the display of the vacant seat screen S1 by the vacant seat display part 213a and the display of the full seat screen S2 by the full seat screen display part 213b when predetermined conditions are satisfied.

Description

  Embodiments described herein relate generally to an information processing apparatus, a program, and a customer service support system.

  In recent years, restaurants and restaurants such as family restaurants are installed near the entrance of a store, display the seat availability in the store, and display a UI (User Interface) screen for accepting designation of a vacant seat from a customer on a display device. Shops that introduce information processing devices (see, for example, Patent Document 1) are increasing.

  Conventionally, as an information processing apparatus introduced into a restaurant as described above, an information processing apparatus that displays on a display device a UI screen that accepts a reservation when the seats are full is also known.

  However, conventionally, there has been no information processing apparatus that realizes a plurality of types of functions as described above.

  For this reason, in the conventional restaurant, when providing a service with a plurality of types of functions as described above, it is necessary to introduce a plurality of types of information processing devices. As a result, the introduction cost increases, and the store There were inconveniences such as reducing the free space inside.

  The information processing apparatus according to the embodiment displays a vacant seat status in a store, and displays a vacant seat screen for displaying a vacant seat screen for accepting designation of a vacant seat from a customer on the display device, and a seat full status of the seat in the store. Full seat screen display means for displaying a full seat screen to be displayed on the display device, and display of the empty seat screen by the empty seat screen display means and display of the full seat screen by the full seat screen display means when a predetermined condition is satisfied. Screen switching means for switching, and when all seats in the store are occupied, the screen switching means displays the full seat screen on the full seat screen display means, there is no reservation, and at least one When one seat becomes vacant, switching control is performed to display the vacant seat screen on the vacant seat screen display means.

FIG. 1 is a schematic diagram for explaining a schematic configuration of a customer service support system according to an embodiment. FIG. 2 is a block diagram for explaining a hardware configuration housed in the main body housing part of each POS terminal. FIG. 3 is a block diagram for explaining a hardware configuration housed in the main body housing part of the store server. FIG. 4 is a block diagram for explaining a functional configuration of the POS terminal installed at the waiting place. FIG. 5 is a diagram showing a configuration example of various screens displayed on the LCD of the POS terminal installed at the waiting place. FIG. 6 is a flowchart for explaining the processing procedure of the store server 5. FIG. 7 is a flowchart for explaining a screen switching processing procedure in the customer service support processing unit of the POS terminal.

  Embodiments of the present invention will be described below with reference to the accompanying drawings.

  The present invention is applied to a customer service support system that supports customer service by being installed in a store that performs customer service such as a family restaurant, a tavern, a karaoke shop, a cartoon cafe, and an Internet cafe that guides customers to empty seats. However, the following embodiment demonstrates the case where this invention is applied to the customer service assistance system installed in a family restaurant.

  In addition, the concept of “seat” described above includes both a narrow concept of “chair” on which a customer sits and a broad concept of “table” in which at least one chair is paired. In this embodiment, the broad concept of “table” is meant.

  FIG. 1 is a schematic diagram for explaining a schematic configuration of a customer service support system 1 according to the present embodiment.

  As shown in FIG. 1, in this customer service support system 1, a POS terminal (information processing device) 2 (2A, 2B and 2C), a printing device 3, an access point 4 and a store server 5 are connected to a LAN (Local Area Network) or the like. The communication is connected via the internal network 6, and the handy terminal 7 is connected via the access point 4 so that communication is possible.

  Here, the POS terminal 2 is an information processing apparatus that is installed in a waiting area E1 near the entrance of a store where a customer waits for a seat to be vacant and has a function for supporting a customer service operation that guides the customer to a vacant seat. POS terminal 2A, a POS terminal 2B as an information processing device installed at an accounting location E2 where a customer accounts and has a function to support accounting operations, and installed at a customer seat E3 in a hall to accept orders from customers There is a POS terminal 2C as an information processing apparatus having a function for supporting

  Each of the POS terminals 2A, 2B and 2C has a main body housing portion 20, a liquid crystal display (LCD) 21 mounted on the upper surface thereof, and a stacked arrangement on the display surface of the LCD 21, as an external configuration. A multi-type touch panel 22 and a printer 23 arranged adjacent to one side of the main body housing portion 20 are provided. Note that the POS terminal 2B installed in the accounting place E2 includes a customer display 24 in addition to the above-described configuration.

  The printing device 3 is a printer installed in a kitchen or a hall, and prints and issues a cooking instruction slip.

  Moreover, the kitchen printing apparatus 3 includes a main body housing portion 30, an operation display portion 31 on the upper surface thereof, a slip issuing port 32 formed on one side surface of the main body housing portion 30, and the like. The operation display unit 31 includes a keyboard 31a and a display 31b.

  The access point 4 is a wireless repeater as a connection point that is installed on the ceiling of a store or the like and connects the handy terminal 7 to the LAN 6 via a wireless LAN.

  The store server 5 is a server device that is installed in a store backyard or the like and serves as a host device of the POS terminal 2, the printing device 3, and the handy terminal 7.

  Further, the store server 5 includes a main body housing portion 50 and a small liquid crystal display 51 and a keyboard 52 formed on the front side surface thereof as an external configuration.

  The handy terminal 7 is a portable small information terminal carried by each store clerk, and is used for taking customer orders and inputting inspection data of foodstuffs and consumables in the backyard. It is also used for inputting data indicating the use status (vacant / occupied) of the seat.

  The handy terminal 7 of the present embodiment includes a left door body and a right door body that can be spread, and a keyboard 71 including various function keys such as a numeric keypad and a touch panel on the inner surface of the housing of the left door body. A liquid crystal display (LCD) 72 is provided with a CPU (Central Processing Unit), ROM (Read Only Memory), RAM (Random Access Memory), various interfaces, etc. in the housing of the left door. A microcomputer (not shown) is provided.

  When data indicating the seat usage status is input at the handy terminal 7, for example, a customer clerk clears a seat that has been vacated after the customer has finished accounting (for example, seat with seat number “2”). When the operation is finished, a predetermined function button (not shown) provided on the keyboard 71 is pressed to display a vacant / occupation status input screen (not shown) on the LCD 72. Then, using the vacant seat / occupation status input screen, input indicating that the seat is vacant (for example, input of a seat number (eg, “No. 2”) and selection of a vacant seat button icon) is performed. Then, seat information (for example, information indicating that the seat of seat number “2”) is vacant is transmitted from the handy terminal 7 and the POS terminal 2A is transmitted via the access point 4 and the store server 5. Sent to.

  FIG. 2 is a block diagram for explaining a hardware configuration accommodated in the main body housing 20 of each of the POS terminals 2A, 2B, and 2C.

  As shown in FIG. 2, a microcomputer 200 is provided inside the main body housing portion 20 (see FIG. 1) of each POS terminal 2A, 2B, and 2C.

  In the microcomputer 200, a ROM 202, a RAM 203, a touch panel controller 204, a display controller 205, a hard disk drive (HDD: Hard Disk Drive) 206, an interface (I / F) 207, and a communication interface (via a bus line BL 1). I / F) 208 and the like are connected.

  Here, the CPU 201 centrally controls each of the component units 202 to 208. The ROM 202 stores in advance fixed information such as a control program. The RAM 203 stores various information in a rewritable manner and functions as a work area.

  The touch panel controller 204 captures an input signal from the touch panel 22 into the microcomputer 200. The display controller 205 causes the LCD 21 to display an image according to the image data.

  The HDD 206 stores an OS, a computer program, various files, and the like that are expanded (copied) on the RAM 203 and accessed by the CPU 201 when the POS terminal 2 is activated.

  An interface (I / F) 207 is an interface for connecting the printer 23 and the display device 24 to the microcomputer 200, and is configured by a USB (Universal Serial Bus) or the like. A communication interface (I / F) 208 is an interface for enabling the microcomputer 200 to perform data communication with other devices via the LAN 6.

  Although not specifically shown in FIG. 2, the POS terminal 2 also includes a power supply device that converts a voltage from a commercial power source into a DC voltage and supplies the DC voltage to the microcomputer 200.

  FIG. 3 is a block diagram for explaining a hardware configuration housed in the main body housing portion 50 of the store server 5.

  As shown in FIG. 3, a microcomputer 500 is provided inside the main body housing portion 50 (see FIG. 1) of the store server 5.

  In the microcomputer 500, a ROM 502, a RAM 503, a display / keyboard controller 504, an HDD 505, a communication interface (I / F) 506, and the like are connected to a CPU 501 via a bus line BL2.

  Here, the CPU 501 centrally controls the component units 502 to 506. The ROM 502 stores in advance fixed information such as a control program. The RAM 503 stores various information in a rewritable manner and functions as a work area or the like.

  The display / keyboard controller 504 fetches an input signal from the keyboard 31a into the microcomputer 500 and causes the display 31b to display according to the display data.

  The HDD 505 stores an OS, computer programs, various files, and the like that are expanded (copied) on the RAM 503 and accessed by the CPU 501 when the store server 5 is activated.

  Note that the HDD 505 of this embodiment has various information (sales information, order information, seat information, reservation information, etc.) transmitted from other devices (POS terminal 2, printing device 3, and handy terminal 7) as lower devices. ) For storing various files (sales information file, order information file, seat information file, reservation information file, etc.).

  A communication interface (I / F) 506 is an interface for enabling the microcomputer 500 to perform data communication with other devices via the LAN 6.

  Although not specifically shown in FIG. 4, the store server 5 also includes a power supply device that converts a voltage from a commercial power source into a DC voltage and supplies the DC voltage to the microcomputer 500.

  FIG. 4 is a block diagram for explaining a functional configuration of the POS terminal 2A installed at the waiting place.

  As shown in FIG. 4, the POS terminal 2A has a customer service support processing unit 210 for executing a function of supporting customer service to guide a customer to a vacant seat.

  The customer service support processing unit 210 includes an input reception unit 211, a seat information acquisition unit 212, a screen display processing unit 213, a seat information management unit 214, a reservation information management unit 215, a reservation number printing unit 216, and the like.

  Here, the input reception unit 211 receives seat information from the handy terminal 7 or receives a touch input signal from the touch panel 22.

  The seat information acquisition unit 212 acquires seat information via the input reception unit 211.

  The screen display processing unit 213 executes processing for displaying various screens on the LCD 21, and includes a vacant seat screen display unit 213a, a full seat screen display unit 213b, a reservation screen display unit 213c, a screen switching unit 213d, and the like. .

  Here, the vacant seat screen display unit 213a generates vacant seat screen data on the basis of screen configuration data prepared in advance and information in a seat information file 214a held by the seat information management unit 214 described later, and displays the vacant seat on the LCD 21. Processing for displaying the screen S1 (see FIG. 5A) is performed.

  Note that the vacant seat screen display unit 213a indicates that all seat icons 100c in the smoking space 100a are present, although there are vacant seat icons 100c in the smoking space 100b of the vacant seat screen S1 (see FIG. 5A), which will be described later. Only when this happens, the non-smoking seat button 102 is displayed in such a manner that it can be determined that the customer can select it.

  On the other hand, the vacant seat screen display unit 213a indicates that all the seat icons 100c in the smoking space 100b are present, although there are vacant seat icons 100c in the smoking space 100a in the vacant seat screen S1 (see FIG. 5A). Only when this happens, the smoking seat button 103 is displayed in such a manner that it can be determined that the customer can select it.

  The full seat screen display unit 213b generates full seat screen data based on screen configuration data prepared in advance and information in a reservation information file 215a held by a reservation information management unit 215 described later, and displays a full seat screen S2 ( The processing for displaying (see FIG. 5B) is performed.

  The reservation screen display unit 213c performs processing for generating reservation screen data based on screen configuration data prepared in advance and displaying the reservation screen S3 (see FIG. 5C) on the LCD 21.

  The screen switching unit 213d performs control to switch screens (vacant seat screen S1, full seat screen S2, and reservation screen S3) displayed on the LCD 21 each time a predetermined condition is satisfied.

  Specifically, the screen switching unit 213d has at least one seat among a plurality of seats in the store based on the information in the seat information file 214a, and has not received a reservation request operation from the customer. When it is determined that the time is normal, the display is switched to the display of the vacant seat screen S1 by the vacant seat screen display unit 213a.

  On the other hand, if the screen switching unit 213d determines that all seats in the store are in a seated (in use) state based on the information in the seat information file 214a, the full seat screen display unit 213b displays the full seat screen S2. Switch to display.

  Furthermore, the screen switching unit 213d eliminates all reservations and displays a plurality of seats in the store based on the information in the seat information file 214a and the reservation information file 215a during the display of the full seat screen S2 by the full seat screen display unit 213b. When it is determined that at least one seat is vacant, the display is switched to the display of the vacant seat screen S1 by the vacant seat screen display unit 213a.

  The screen switching unit 213d determines that a non-smoking seat button 102 or a smoking seat button 103 (see FIG. 5A) (described later) on the vacant seat screen S1 is pressed in a pressable state, or a reservation on the full seat screen S2. When it is determined that the button 113 (see FIG. 5B) has been pressed, the display is switched to the reservation screen S3 displayed by the reservation screen display unit 213c.

  The seat information management unit 214 executes processing for updating information in the seat information file 214a based on the seat information acquired by the seat information acquisition unit 212.

  Here, the seat information file 214a is, for example, a file that is read from the HDD 206 and developed on the RAM 203 when the POS terminal 2A is activated, and includes seat number information indicating the seat number of each seat in the store. It is a file that stores various types of information such as information indicating non-smoking seats / smoking seats, information indicating vacant seats / seated seats, and information indicating the number of customers in association with each other.

  In the present embodiment, “present seat” is a seat designated by the customer on the vacant seat screen S1, and indicates a busy state from when an order for the customer who arrived at the seat is received until the customer's account is terminated. On the other hand, “vacant seat” indicates an unused state in which a customer has not arrived in a state other than the in-use state described above.

  The reservation information management unit 215 executes processing for updating the information in the reservation information file 215a based on the customer reservation information received on the reservation screen S3 and information managed by the seat information management unit 214.

  Here, the reservation information file 215a is, for example, a file that is read from the HDD 206 and developed on the RAM 203 when the POS terminal 2A is activated, and information indicating a reservation number, information indicating a reservation number, It is a file that stores various information such as information indicating waiting time, information indicating the number of people, information indicating whether a non-smoking seat / smoking seat, seat number information, and the like in association with each other.

  In addition, the reservation information management unit 215 has time measuring means (not shown) for measuring a predetermined time (for example, 15 minutes) as a time until there is no one reservation. Calculate the waiting time for each reservation.

  The reservation number printing unit 216 executes processing for outputting a sheet on which the reservation number is printed using the printer 23 when reception of a customer's reservation is completed.

  In addition, the customer service support processing unit 210 (input reception unit 211, seat information acquisition unit 212, screen display processing unit 213 (vacant seat screen display unit 213a, full seat screen display unit 213b, reservation screen display unit 213c, screen switching) illustrated in FIG. Section 213d), seat information management section 214, reservation information management section 215, reservation number printing section 216, etc.) are realized by the CPU 201 developing the program stored in the storage means such as the ROM 202 on the RAM 203 and executing it. It is what is done.

  FIG. 5 is a diagram showing an example of the configuration of various screens displayed on the LCD 21 of the POS terminal 2A. FIG. 5 (a) shows a vacant seat screen S1, FIG. 5 (b) shows a full seat screen S2. 5 (c) shows the reservation screen S3.

  As shown in FIG. 5A, the vacant seat screen S1 is a UI (User Interface) screen for displaying the vacant seat status in the store and accepting designation of vacant seats from customers.

  The vacant seat screen S1 of the present embodiment displays the seat arrangement in the virtual store representing the actual arrangement of the seats in the store, and selects the floor and the seat arrangement display area 100 that accepts the seat designation from the customer. A floor button 101, a non-smoking seat button 102 for making a reservation for a non-smoking seat, a smoking seat button 103 for making a reservation for a smoking seat, and the like are displayed on the LCD 21.

  Here, the seat arrangement display area 100 is composed of a non-smoking space 100a and a smoking space 100b, and seat icons 100c simulating seats are displayed in both spaces for the actual number of seats.

  In the vacant seat screen S1, each seat icon 100c is displayed in a color-coded manner according to the vacant / occupied state (for example, the occupant is “gray” and the vacant seat is “white”) so that the passenger can discriminate between vacant / occupied Etc.).

  For example, in the example of FIG. 5, the seat icon 100c with the seat number “1” is displayed in gray, so that the customer recognizes that the seat with the seat number “1” is present. In the example of FIG. 5, the seat icon 100c with the seat number “2” is displayed in white, and thereby the customer recognizes that the seat with the seat number “2” is empty.

  In the present embodiment, each seat icon 100c is color-coded according to vacancy / occupancy, but the vacancy / occupancy of each seat icon 100c may be determined by other methods.

  In the vacant seat screen S1 of the present embodiment, the smoking space 100b has a vacant seat icon 100c, but all the seat icons 100c in the non-smoking space 100a are in the presence, that is, smoking in an actual store. Although there are vacant seats in the space, the non-smoking seat button 102 is displayed in such a manner that the customer can be selected only when all the seats in the non-smoking space in the actual store are in the seat.

  On the other hand, if there is an empty seat icon 100c in the non-smoking space 100a, but all the seat icons 100c in the smoking space 100b are in the seat, that is, there is an empty seat in the actual non-smoking space in the store. However, only when all the seats in the smoking space in the actual store are in the seat, the smoking seat button 103 is displayed in a manner in which it can be determined that the customer can select.

  Further, as shown in FIG. 5B, the full seat screen S2 is a UI screen for displaying a full seat situation in the store and accepting a reservation request from a customer.

  The full seat screen S2 of the present embodiment includes a guidance number area 110 indicating the number currently being guided, a reservation status area 111 that displays the current reservation status, a waiting information area 112 that displays the waiting time and the number of waiting people, Displayed on the LCD 21 are a reservation button 113 for transitioning to a reservation screen, a usage method button 114 for viewing usage, a salesclerk call button 115 for calling a salesclerk, a reservation cancellation button 116 for canceling a reservation, and the like. To do.

  Here, the reservation status area 100 includes a reservation order item indicating a reservation order, a reservation number item indicating a reservation number, a waiting time item indicating a waiting time, a number of people indicating a reservation number, and a smoking seat or a non-smoking seat. Alternatively, a table composed of smoking seat designation items indicating the difference between the two and reservation items indicating the reservation status is displayed.

  The full seat screen S2 of this embodiment shows a reservation status area 111 including a reservation number item indicating a reservation number as information for identifying a customer waiting for reservation. A reservation status area 111 including a reservation person name item indicating a name or a pen name input by a customer as identification information can be used. However, in this case, a name input area for accepting the input of a name and a pen name from the customer is added to a reservation screen S3 to be described later and a screen transitioned from the reservation screen S3.

  Further, as shown in FIG. 5C, the reservation screen S3 is a UI screen for accepting a reservation designation from a customer.

  The reservation screen S3 of the present embodiment displays the same content as the above-described seat arrangement display area 100 in a reduced size, a seat arrangement display area 120 that accepts a seat designation from a customer, and a number registration unit 121 that registers the number of reservations. Then, a return button 122 for accepting an operation for returning to the previous screen from the customer is displayed on the LCD 21.

  The seat arrangement display area 120 includes a non-smoking space 120a and a smoking space 120b. In both spaces, seat icons 120c simulating seats are displayed for the actual number of seats.

  The number registration unit 121 also has an input unit 121a for inputting the number of adults, an input unit 121b for inputting the number of children, and a confirmation to be selected when the number of persons input by the input units 121a and 121b is confirmed. The button 121c is configured.

  In the reservation screen S3 of the present embodiment, when the non-smoking seat button 102 on the empty seat screen S1 is pressed and displayed on the LCD 21, only the seat icon 120c of the non-smoking space 120a is displayed in a selectable state. On the other hand, when the smoking seat button 103 is pressed and displayed on the LCD 21, only the seat icon 120c of the smoking space 120b is displayed in a selectable state, and the full seat screen S2 is displayed. When the reservation button 113 is pressed and displayed on the LCD 21, the seat icons 120c of both the non-smoking space 120a and the smoking space 120b in the seat arrangement display area 120 are displayed in a selectable state. Yes.

  Next, various processing operations in the customer service support system 1 described above will be described.

  FIG. 6 is a flowchart for explaining an information processing procedure in the store server 5.

  As shown in FIG. 6, in step S1, the store server 5 receives various information (sales information, order information, seat information, reservations) from lower-level devices such as the POS terminals 2A, 2B, and 2C, the printing device 3, and the handy terminal 7. In step S2, a file (sales information file, order information file, seat information file, reservation information file, etc.) corresponding to the received information is retrieved, and the contents of the retrieved file are received. Execute the process to update.

  Thereafter, in step S3, a process of distributing the information received in step S1 is executed to a lower-level device that needs to be distributed. That is, each time the store server 5 receives information, the store server 5 repeatedly executes the processes in steps S1 to S3 described above.

  FIG. 7 is a flowchart for explaining a screen switching processing procedure in the customer service support processing unit 210 of the POS terminal 2A.

  As shown in FIG. 7, in the POS terminal 2, when the power is turned on, the customer service support processing unit 210 operates to perform a predetermined initialization process. Then, in step S11, the screen switching unit 213d is controlled. The vacant seat screen display unit 213a displays the vacant seat screen S1 on the LCD 21.

  After that, in the customer service processing unit 210, in step S12 and step S13, the non-smoking seat button 102 or the smoking seat button is displayed by the customer when all the seats in either the non-smoking space or the smoking space in the store are present. It is determined whether or not a reservation operation such as pressing 103 is performed (step S12), and whether or not all seats in the store are full (step S13).

  As a result of this determination, if it is determined that a reservation operation has been performed (step S12: YES), then in step S14, the reservation screen display unit 213c displays the reservation screen S3 on the LCD 21 under the control of the screen switching unit 213d. To display. Thereby, the reservation information management part 215 performs the process which receives the reservation designation | designated from a customer.

  The display process of the reservation screen in step S14 is continued until the selection operation of the confirmation button 124 or the return button 122 is performed by the customer, and when it is determined that the selection operation of the confirmation button 124 or the return button 122 is performed. (Step S15: YES), the process returns to Step S11, and the display on the LCD 21 is switched from the display on the reservation screen S3 to the display on the empty seat screen S1. That is, under the control of the screen switching unit 213d, the vacant seat screen display unit 213a displays the vacant seat screen S1 on the LCD 21.

  On the other hand, if it is determined that the seats are full as a result of the determination in step S12 and step S13 described above (step S13: YES), then in step S16, the full seat screen display unit is controlled under the control of the screen switching unit 213d. 213b displays a full seat screen S2 on the LCD 21.

  Subsequently, in step S17 and step S18, it is determined whether or not there is no reservation and at least one seat is vacant based on the management of the seat information management unit 214 and the reservation information management unit 215 (step S17). Then, it is determined whether or not the selection operation of the reservation button 113 by the customer has been performed (step S18).

  As a result of this determination, if it is determined that there is no reservation and at least one seat is vacant (step S17: YES), the process returns to step S11, and the display on the LCD 21 is changed from the full seat screen S2 to the vacant seat screen. Switch to the display of S1. That is, under the control of the screen switching unit 213d, the vacant seat screen display unit 213a displays the vacant seat screen S1 on the LCD 21.

  On the other hand, when the selection operation of the reservation button 113 by the customer is accepted while the full seat screen S2 is displayed (step S18: YES), the control of the screen switching unit 213d is subsequently performed in step S19. Then, the reservation screen display unit 213c displays the reservation screen S3 on the LCD 21.

  Note that the display process of the reservation screen in step S19 is continued until the selection operation of the confirmation button 124 or the return button 122 by the customer is performed as in the process of step S14 described above. When it is determined that the selection operation has been performed (step S20: YES), the process returns to step S11 and the same process as described above is performed.

  That is, according to the embodiment described above, a plurality of types of functions that support customer service operations for guiding customers to vacant seats such as the vacant seat screen S1, the full seat screen S2, and the reservation screen S3 when a predetermined condition is satisfied. Since the screen can be alternately switched by one POS terminal 2A, the introduction cost on the store side can be reduced, and the reduction of the empty space in the store can be suppressed.

  The present invention has been described based on the exemplary embodiments. However, the present invention is not limited to the above-described embodiments, and various modifications can be made within the scope of the technical idea expressed by the claims. It is possible to make changes and modifications.

  For example, in the embodiment described above, the seat information input by manual operation of the clerk's handy terminal 7 has been described as being transmitted to the POS terminal 2A. However, other than this, measurement means such as a load sensor and a temperature sensor In addition, the seat vacancy / occupation is automatically determined using a photographing means such as a camera, and the seat information automatically generated based on the determination result is transmitted to the POS terminal 2A. In addition, it is also possible to adopt a form in which operation input means for a store clerk to manually input seat information is provided in the POS terminal 2A.

  Further, in the above-described embodiment, the case of the customer service support system 1 having the form as shown in FIG. 1 has been described. However, other than this, for example, the POS terminals 2A and 2C at the waiting place and the passenger seat in FIG. 5. The printing apparatus 3 is omitted, and the POS terminal 2B, the access point 4, the LAN 6, and the handy terminal 7 which are installed at the accounting place where the function of the POS terminal 2A at the waiting place is installed are mainly configured. The customer service support system 1 can also be used.

  In addition, the customer service support system 1 including only the POS terminal 2B installed in the accounting place where the function of the POS terminal 2A at the waiting place is installed is possible. In this case, the POS terminal 2B includes the POS terminal 2B. An operation input means is provided.

  In the above-described embodiment, the store is divided into a non-smoking space and a smoking space, and the vacant seat screen S1 includes a non-smoking seat button 102 that accepts a seat reservation request for the non-smoking space, and a seat reservation request for the smoking space. However, the present invention is not limited to this, and the store is divided into predetermined spaces (for example, sofa spaces, reclining seat spaces, etc.) other than the non-smoking spaces and smoking spaces described above. A plurality of button icons for accepting a seat reservation request for each predetermined space may be displayed on the empty seat screen S1.

  In addition, various programs executed by the POS terminal 2 and the store server 5 of the above-described embodiment are files in an installable format or an executable format, such as CD-ROM, flexible disk (FD), CD-R, DVD ( (Digital Versatile Disk) or a computer-readable recording medium such as USB may be provided, or may be provided or distributed via a network such as the Internet.

  In addition, the configuration of the customer service support system, the hardware configuration and functional configuration of the POS terminal, and the screen configuration displayed on the display unit such as the LCD of the POS terminal are described as examples only. However, the present invention is not limited by these.

1 Customer Service Support System 2 POS Terminal (Information Processing Device)
3 Printing device 4 Access point 5 Store server (host device)
6 LAN
7 Handy terminal (portable information terminal)
20 Main body housing part 21 LCD (display device)
22 Touch Panel 23 Printer 24 Display 210 Customer Service Support Processing Unit 211 Input Accepting Unit 212 Seat Information Acquisition Unit 213 Screen Display Processing Unit 213a Empty Seat Screen Display Unit 213b Full Seat Screen Display Unit 213c Reserved Screen Display Unit 213d Screen Switching Unit 214 Seat Information Management Unit 214a Seat information file 215 Reservation information management part 215a Reservation information file 219 Reservation number printing part S1 Vacant seat screen S2 Full seat screen S3 Reservation screen

Japanese Patent Laid-Open No. 11-272784

The present invention relates to information processing devices and programs.

The information processing apparatus according to the embodiment visually distinguishes and displays the seat availability and the seating status of seats in each space divided into a plurality of areas in the store, enables the seats displayed as vacant seats to be selected, and A screen display processing unit that generates first screen data for accepting reservations for each space; and a seat information management unit that manages vacancy or seating for each seat , wherein the screen display processing unit includes the seat When the information management unit determines that all seats are full, the second screen data for displaying information related to seat reservation is created, and the seat information management unit determines that a vacant seat has been generated from the full state. In this case, the first screen data is generated .

Claims (5)

An information processing apparatus provided with a display device,
A vacant seat screen display means for displaying a vacant seat status in a store and displaying a vacant seat screen for accepting designation of a vacant seat from a customer on the display device;
A full seat screen display means for displaying a full seat screen for displaying the full seat status of the seats in the store on the display device;
Screen switching means for switching between the display of the vacant seat screen by the vacant seat screen display means and the display of the full seat screen by the full seat screen display means when a predetermined condition is satisfied;
Have
The screen switching means displays the full screen on the full screen display means when all seats in the store are occupied, and when there is no reservation and at least one seat is vacant, Switching control to display the vacant seat screen on the vacant seat screen display means,
An information processing apparatus characterized by that.   2. The information processing according to claim 1, wherein the full seat screen display unit displays the full seat status in the store and causes the display device to display the full seat screen for accepting a reservation request for the seat from a customer. apparatus. The inside of the store is divided into a plurality of predetermined spaces,
The vacant seat screen has a plurality of icons for accepting a seat reservation request for each predetermined space,
The information processing apparatus according to claim 1, wherein the vacant seat screen display unit displays the corresponding icon in a selectable state when all seats in each predetermined space are occupied. . A program for causing a computer mounted on an information processing apparatus including a display device to execute the program,
A vacant seat screen display means for displaying a vacant seat status in a store and displaying a vacant seat screen for accepting designation of a vacant seat from a customer on the display device;
A full seat screen display means for causing the display device to display a full seat screen for displaying a full seat status of seats in the store;
A screen switching step for switching between display of the vacant seat screen by the vacant seat screen display step and display of the full seat screen by the full seat screen display step when the screen switching means satisfies a predetermined condition;
For causing the computer to execute
The screen switching means displays the full screen on the full screen display means when all seats in the store are occupied, and when there is no reservation and at least one seat is vacant, Switching control to display the vacant seat screen on the vacant seat screen display means,
program. An information processing device including a display device, a portable information terminal that transmits seat information indicating a seat usage state in a store, and a host device connected to the information processing device and the portable information terminal via a network A customer service support system comprising:
The information processing apparatus includes:
Vacant seat screen display means for displaying on the display device a vacant seat screen for displaying the vacant seat status in the store based on the seat information transmitted from the portable information terminal and accepting designation of vacant seats from customers. ,
A full seat screen display means for displaying a full seat screen for displaying a full seat status of the seat in the store on the display device;
Screen switching means for switching between the display of the vacant seat screen by the vacant seat screen display means and the display of the full seat screen by the full seat screen display means when a predetermined condition is satisfied;
Have
The screen switching means displays the full screen on the full screen display means when all seats in the store are occupied, and when there is no reservation and at least one seat is vacant, Switching control to display the vacant seat screen on the vacant seat screen display means,
A customer service support system characterized by this.

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